A BREATH OF FRESH AIR

Peace of Mind, StressFREE, Happy working with them and Relief!

Pros

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Cons

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Great channel manager & user-friendly

The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pros

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Cons

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Very basic platform, stay away

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Cons

- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

SiteMinder Proper is Good, GDS...not so much

SiteMinder proper is a positive experience.

Pros

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Cons

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

The best product with the worst service

It is amazing until there is an issue!

Pros

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Cons

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.