SiteMinder
About SiteMinder
SiteMinder Pricing
SiteMinder (Channel manager, PMS integration, Performance and pace insights, 24/7 support): From USD $99 per month. SiteMinder Plus (Everything in SiteMinder, plus: Booking engine, Hotel website builder, Competitor rate intelligence, Rate parity insights, Direct booking plug-in apps): From USD $129 per month.
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for SiteMinder
1 - 5 of 172 Reviews
Christina
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Suite of tools to effectively manage a boutique hotel or a large resort
Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check. 2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors. 3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate. 4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some. 5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it.
PROSHaving the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.
Vendor Response
Hi Christina, Thank you for your great feedback. We are thrilled that you have had such a positive experience with our suite of products. It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel. Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder
Replied March 2018
Caroline
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
It could be way better
There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support.
PROSThe easy way of different types of settings for pricing, variations and additional rates.
CONSThe limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.
Reasons for switching to SiteMinder
Because Cloudbeds doesn't support our large volume of properties.
Vendor Response
Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into. Again, thank you so much for leaving us a review. we read every single response and appreciate your time! Best regards, Ereena
Replied June 2022
Cynthia
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Very user friendly.
We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.
CONSThe only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.
Reason for choosing SiteMinder
Upper management recommendation.
Vendor Response
Hi Cynthia, Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha
Replied February 2020
Marlieke
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
My favourite channel manager
Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star hotels).
PROSIn my capacity as a revenue management consultant, I have used many different channel managers. Siteminder definitely is my favourite channel manager as it's easy to use, integrates with all the major OTAs and has very good customer service.
CONSIt can be a bit overwhelming when just starting out, but once you've got the hang of it you'll be fine.
Reasons for switching to SiteMinder
Because SiteMinder is much easier to use.
Vendor Response
Hi Marlieke Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder. Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.
Replied May 2022
Moyyed
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2019
Leading Channel Manager
I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them.
CONSApart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks.
Vendor Response
Hi Moyyed, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who will be in touch as soon as possible. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Thanks, Lauren
Replied May 2019