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Little Hotelier vs SiteMinder
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.1 / 5
Value for Money
3.7 / 5
3.9 / 5
Customer Support
3.6 / 5
3.6 / 5
Functionality
3.5 / 5
3.9 / 5
Last Review Written
March 4, 2025
August 27, 2024
Pros/Cons
Pros
- Great customer service, relatively easy to use, excellent channel manger to most booking sites, functionality continues to improve over time.
- The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.
- Excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk. Unbelievably friendly and helpful customer support and training video resources.
Cons
- Made for Australian market, has been in US for one year (only), and still no support for Discover cards. Horrible useless reporting module.
- Poorly run and seems impossible to get to speak to anyone at LH. Problems with refunds last year and this year simply stopped forwarding funds so had over £25000 trapped in their system.
- No alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem.
Pros
- SiteMinder is a very good product and is nice and simple to use. Their support staff are always helpful whenever I call them.
- The website templates are also great, ease to use and fast. Its a tool that does what is meant to, helps you save time and helps you sell more.
- The support for new set-ups is amazing and couldn't be better. From the technical part like developments and features we would be happy for some update of what is in the making.
Cons
- It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading.
- Lack of feature for membership, confirmation and unable to repush failed sync reservations.
- Customer Support is the worst I've ever experienced. I've had people from the support team being very rude and impatient on the phone.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
