ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-in email templates and online payment processing.

ReservationKey allows hotel managers to create reservation websites using built-in themes or customize pages. view property availability through a calendar. Bookings can be modified in the calendar view by dragging and dropping reservations to different dates.

ReservationKey lets users monitor traffic on the booking page, as well as when a customer makes an availability search. Users can also track reservations made by each member of their staff through individual staff accounts. The solution offers integration with MyAllocator that provides connections to other online travel agencies such as Airbnb, VRBO, Expedia, TripAdvisor and more.

Services are offered on a monthly subscription basis with support available via email, over the phone and through an online knowledge base. 



50 Reviews of ReservationKey

Overall rating

4.88 / 5 stars

Filters:

Showing 1 - 20 of 50 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great Value Excellent Customer Service

We find ReservationKey vital to our operation. We always have a fast response to emails we send to the technical team. They do continue to improve the software and we appreciate the attention to detail.

Pros

The software is very user friendly with several instruction videos. Reports are easy to navigate and run.

Cons

As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems.

November 2018

Rob from Ramona Lake Cabins

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best value!

Moving from a more expensive program with less features to ReservationKey was one of the best business decisions I ever made.

Pros

This system is a great program. They respond to any issues very quickly. Every issue I have had would not have been an issue if I would have read just a little farther in the instructions. They are awesome and continually are added new features!

Cons

I have used ReservationKey since 2014 and have absolutely no problems with it.

November 2018

Zachary from Alaska House of Jade, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent Option for Online Reservation Software!

Our Bed and Breakfast has a lot of nuances that many other reservation software companies could not accommodate where ReservationKey excels. After the initial set up, ReservationKey has saved us a significant amount of time on repetitive day-to-day tasks. We look forward to all the new features that will be added in the future!

Pros

The ability to customize your reservation page using ReservationKey is a major benefit. Additionally, the staff are very responsive to customer input and continuously make improvements to better serve their clientele.

Cons

Some of the features require multiple settings to be set up perfectly otherwise the system doesn't work as intended.

November 2018

Josh from C'est La Vie Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

C'est La Vie Inn B&B review

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

Pros

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

Cons

None

November 2018

Jessica from Caribe Town Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best system for the money, excellent support, great for newbies and experienced users!

Absolutely excellent! From functionality, to support, to progress, 5 stars.

Pros

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Cons

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

November 2018

Natalie from Garver House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product

top notch reservation system. I have not had any problems. This reservation system works well for my business at a reasonable cost.

Pros

Reasonable price, good support, handles questions and concerns quickly. Open to customer input

Cons

not much, would like to talk to a real person once in awhile, but they do respond quickly with e-mail.

October 2018

Brian from Christman's Windham House

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great reservation web based software

One of the rep has been very responsive to customer requests for help. There was always a response for our questions. Recent years have seen development into a much more user friendly interface. Res. Key is a Great value.

Pros

over the years there have been constant improvements that make the value for the dollar very good.

Cons

Difficult to use years ago. There has been a great improvement for rate specificity holidays and flexible periods.

October 2018

Laura from Homestead Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Fairly easy to use

overall for the price it is a really good product

Pros

I like how easy it is to update availability and print guest info or email guests a variety of personalized emails

Cons

that it is sometimes off line when needed

October 2018

Santiago from Casa del Maya B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Value for Money and all the functions you need!

Very good!

Pros

Great value for your money. We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base. The tool is very easy to use, and efficient.

Cons

The booking page is very old school, and not very pretty. It also does not give you a lot of room to edit if you are not an advanced coder. Having said that, it works very efficiently. Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page. I am sure Reservation Key will improve this part of the tool.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Perfect fit for my small business

With only 4 suites it is cost effective and user friendly......can't ask for more

Pros

Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business

Cons

I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay

October 2018

Edward from Casa Sol Bed and Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great PMS for small proerties

Easy to install, setup and the support is great.

Pros

Its has all you can need, from reports to just simple daily comands.

Cons

So far nothing. If we need to improve on a function RK is very receptive to add ons.

October 2018

Stacy from Napoleon’s Retreat B&B

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The *best* reservation system!

Exceptional!

Pros

The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them!

Cons

It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system.

October 2018

Gina from A Stone's Throw Bed and Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Works Well for A Stone's Throw BB

Res Key has worked incredibly well as a reservation system for our BB. Great reliability and excellent customer service when needed.

Pros

Reliability of the software - GREAT!
Accessibility of customer service for assistance with any issue
The Cost

Cons

Initially understanding the terminology and use of some coding words

October 2018

Carolyn from Crandall on St John

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Reservation software review

Our overall experience has been great, again I wish their was a better "learning" center online for the software.

Pros

The support and basic ease of using the software.

Cons

I wish they had better learning videos/online classes.

October 2018

Lisa from Lisa Bair Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Best reservation software

I don't have to worry about over bookings, customers book online and pay online as well. We have incorporated our lease packet into the software as well and only click one button to send that out with every reservation. Easy peasy!!

Pros

I like EVERYTHING about this software. I've used it since I opened my doors in January of 2005 and it's the only software I use for my vacation homes.

Cons

I have nothing negative to say about this software

October 2018

jacqueline from Chateau de Blomac

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Very useful reservation system

Years ago we decided after a long search for reservation key for our B&B and we don't regret it. We have been using reservation key for more than 7 years. The executive is always improving the functionality.

Pros

Easy to use.
If there are problems yo can always contact them and they will be resolved as quickly as possible.

Cons

That there are no symbols to use, French language

October 2018

Burney from Los Gatos Bed & Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

ReservationKey is a good value

ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Response from ReservationKey of Reservationkey

Replied October 2018

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

October 2018

Peter from Jefferson House Bed and Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to get started and use.

Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.

Pros

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Cons

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Response from ReservationKey of Reservationkey

Replied October 2018

Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal.

October 2018

Rob from Piano Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Feeds your business

Pros

No commission, great feature set, always improving.

Cons

Can be hard to learn, but that is due to it offering so much for different setups.

October 2018

Ileana from MB Vacation Booking

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent software

I have solved the calendar of my properties and my website with online reservations.

Pros

It is very easy to use and Customer support is always there when one needs it

Cons

needs to modify small details to make it more useful to have vacation rentals and it would be great if the website is in Spanish and English