--- title: "Best Reservations Software - 2026 Reviews & Pricing" description: "Find the best Hotel Reservation Software for your organization. Compare top Hotel Reservation Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/hotel-management/reservation-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Reservations Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Reservations Software of 2026 Updated October 21, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 430 results ### Compare Products Showing 1 - 25 of 430 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Guesty](/hotel-management/guesty-profile/) - Overall rating: 4.4/5 - Reviews: 485 - Starting price: $23.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Guesty is the world’s #1 AI-powered vacation rental software for short-term rental hosts, built to help you scale with less effort. Trusted by operators managing 500K+ properties, [Read more](/hotel-management/guesty-profile/) ##### What users love - Responsive and helpful support team - Comprehensive onboarding and resources - Centralized guest messaging automation ##### To take in mind - Booking system inflexibility and glitches - Expensive and unclear pricing structure - Slow processes and workflow delays #### Features ##### Best rated features - User Management: 5/5 - Multi-Property: 5/5 - Content Management: 5/5 - Financial Management: 5/5 [See all features](/hotel-management/guesty-profile/#key-features) #### Pricing ##### Lite - Price: $23.00/month - For 1-3 listings ##### Pro - Price: Custom - Pricing available upon request - Tailored for 4-199 listings ##### Enterprise - Price: Custom - Pricing available upon request - Solutions for 200+ listings [See full pricing details](/hotel-management/guesty-profile/#pricing-and-plans) --- ### [WebRezPro](/hotel-management/webrezpro-profile/) - Overall rating: 4.6/5 - Reviews: 218 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview A completely cloud-based hotel Property Management System, WebRezPro features a central reservation system and an Internet booking engine to ensure guests are able to book rooms [Read more](/hotel-management/webrezpro-profile/) #### Features ##### Best rated features - Room Booking: 5/5 - Occupancy Management: 5/5 - Online Reservations: 5/5 - Mobile Access: 5/5 [See all features](/hotel-management/webrezpro-profile/#key-features) --- ### [Mews](/hotel-management/mews-commander-profile/) - Overall rating: 4.6/5 - Reviews: 60 - Free trial: Not available - Free demo: Not available #### Overview Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest [Read more](/hotel-management/mews-commander-profile/) #### Features ##### Best rated features - Channel Management: 5/5 - Booking Management: 5/5 - Customizable Templates: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Marketing Automation: 1/5 [See all features](/hotel-management/mews-commander-profile/#key-features) --- ### [roommaster](/hotel-management/roommaster-profile/) - Overall rating: 4.3/5 - Reviews: 130 - Starting price: $150.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview roomMaster offers a system that's been around for 20 years & fits the needs of any size hotel from small B&B to large resort. The software has great reservation and reporting [Read more](/hotel-management/roommaster-profile/) #### Features ##### Best rated features - Activity Dashboard: 5/5 - Booking Notes: 5/5 - Partner Management: 5/5 - Customer History: 5/5 [See all features](/hotel-management/roommaster-profile/#key-features) --- ### [Skyware](/hotel-management/skyware-profile/) - Overall rating: 4.3/5 - Reviews: 4 - Starting price: $5,000.00 - Free trial: Not available - Free demo: Not available #### Overview Skyware Hospitality offers a feature-rich Property Management Solution for hotels with reservation management tools like an integrated online booking engine and an easy-to-use [Read more](/hotel-management/skyware-profile/) --- ### [Campspot](/hotel-management/campspot-profile/) - Overall rating: 4.5/5 - Reviews: 90 - Free trial: Not available - Free demo: Not available #### Overview Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, [Read more](/hotel-management/campspot-profile/) #### Features ##### Best rated features - Channel Management: 5/5 - Utility Billing: 5/5 - Third-Party Integrations: 5/5 - Multi-Location: 5/5 ##### Worst rated features - Customer Support: 1/5 - Point of Sale (POS): 3.7/5 - Rate Management: 3.7/5 [See all features](/hotel-management/campspot-profile/#key-features) --- ### [IQware](/lost-and-found/iqware-pms-profile/) - Overall rating: 3.5/5 - Reviews: 17 - Free trial: Not available - Free demo: Not available #### Overview IQware's Property Management System (IQpms) is a comprehensive Hospitality solution designed to enhance RevPAR and effectively meet the distinct needs of various accommodations, [Read more](/lost-and-found/iqware-pms-profile/) #### Features ##### Best rated features - Customizable Templates: 5/5 - Reservations Management: 5/5 - Third-Party Integrations: 5/5 - API: 5/5 ##### Worst rated features - Contact Management: 3/5 - Alerts/Notifications: 3/5 - Activity Dashboard: 3.5/5 - Template Management: 4/5 [See all features](/lost-and-found/iqware-pms-profile/#key-features) --- ### [Cloudbeds](/hotel-management/cloudbeds-profile/) - Overall rating: 4.3/5 - Reviews: 351 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue [Read more](/hotel-management/cloudbeds-profile/) ##### What users love - Intuitive and user-friendly interface - Centralized multi-channel booking control - Comprehensive hotel operations toolkit ##### To take in mind - Inconsistent and unresponsive support team - Opaque pricing and upselling concerns - Slow and limited email assistance #### Features ##### Best rated features - Booking Aggregation: 5/5 - Loyalty Program: 5/5 - Room Inventory: 4.7/5 - Inventory Management: 4.1/5 ##### Worst rated features - Third-Party Integrations: 1.7/5 - Reporting & Statistics: 3.4/5 [See all features](/hotel-management/cloudbeds-profile/#key-features) --- ### [eviivo](/hotel-management/eviivo-profile/) - Overall rating: 4.0/5 - Reviews: 393 - Starting price: $40.00/month - Free trial: Not available - Free demo: Not available #### Overview RezOvation is a reservation management solution designed for small bed and breakfast properties. The system can help increase occupancy with GDS integration features and with 24/7 [Read more](/hotel-management/eviivo-profile/) ##### What users love - Comprehensive training and resources - Consistently helpful and courteous staff - Robust and evolving feature set ##### To take in mind - Inconsistent and unresponsive support - Setup process and compatibility issues - Difficulty reaching phone support #### Features ##### Best rated features - Real-Time Updates: 5/5 - Customizable Templates: 5/5 - Email Management: 5/5 - Alerts/Notifications: 5/5 [See all features](/hotel-management/eviivo-profile/#key-features) --- ### [ThinkReservations](/hotel-management/thinkreservations-profile/) - Overall rating: 4.9/5 - Reviews: 120 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management [Read more](/hotel-management/thinkreservations-profile/) #### Features ##### Best rated features - Promotions Management: 5/5 - Data Import/Export: 5/5 - Group Reservations: 5/5 - Availability Management: 5/5 ##### Worst rated features - Third-Party Integrations: 3/5 - Mobile Access: 4/5 - GDS/OTA Integration: 4/5 [See all features](/hotel-management/thinkreservations-profile/#key-features) --- ### [Park With Us](/campground-management/park-profile/) - Overall rating: 4.9/5 - Reviews: 25 - Starting price: $0.00one time - Free trial: Available - Free demo: Not available #### Overview Managing your campground has never been this simple. Park With Us is the world’s most user-friendly campground management software, and it’s always free for you. You'll be an [Read more](/campground-management/park-profile/) #### Features ##### Best rated features - Online Reservations: 5/5 - Permit Management: 5/5 - Multi-Language: 5/5 - Group Scheduling: 5/5 ##### Worst rated features - Reporting & Statistics: 4/5 [See all features](/campground-management/park-profile/#key-features) #### Pricing ##### Free, forever! - Price: $0.00one time - Campers can make reservations right from your website in under 60 seconds. Those who choose to [See full pricing details](/campground-management/park-profile/#pricing-and-plans) --- ### [Infor HMS](/property/inforhotel-profile/) - Overall rating: 3.3/5 - Reviews: 6 - Starting price: $15.00/month - Free trial: Not available - Free demo: Not available #### Overview Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to [Read more](/property/inforhotel-profile/) #### Features ##### Best rated features - Online Booking: 1/5 - Built-in Accounting: 1/5 - Billing & Invoicing: 1/5 - Housekeeping Management: 1/5 ##### Worst rated features - Reviews Management: 1/5 - CRM: 1/5 - Guest Experience Management: 1/5 - Reporting/Analytics: 1/5 [See all features](/property/inforhotel-profile/#key-features) --- ### [ResNexus](/hotel-management/resnexus-profile/) - Overall rating: 4.8/5 - Reviews: 431 - Starting price: $30.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an [Read more](/hotel-management/resnexus-profile/) ##### What users love - Responsive and knowledgeable support team - User-friendly and intuitive interface - Comprehensive reservation workflow tools ##### To take in mind - Payment and refund process limitations #### Features ##### Best rated features - Performance Metrics: 5/5 - Utility Billing: 5/5 - Media Library: 5/5 - Customizable Templates: 5/5 ##### Worst rated features - Lease Tracking: 1/5 - Housekeeping Management: 3.5/5 [See all features](/hotel-management/resnexus-profile/#key-features) #### Pricing ##### Essentials - Price: $30.00/month ##### Premier - Price: $50.00/month [See full pricing details](/hotel-management/resnexus-profile/#pricing-and-plans) --- ### [Innkeeper's Advantage](/hotel-management/inkeepers-advantage-profile/) - Overall rating: 4.9/5 - Reviews: 22 - Starting price: $67.95/month - Free trial: Not available - Free demo: Not available #### Overview Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features [Read more](/hotel-management/inkeepers-advantage-profile/) #### Features ##### Best rated features - Third Party Booking: 5/5 - Website Integration: 5/5 - Booking Management: 5/5 - Customer Support: 5/5 ##### Worst rated features - Inventory Management: 3/5 - Mobile Access: 4/5 [See all features](/hotel-management/inkeepers-advantage-profile/#key-features) --- ### [RDPWin](/timeshare/rdp-profile/) - Overall rating: 4.0/5 - Reviews: 80 - Starting price: $500.00/month - Free trial: Available - Free demo: Not available #### Overview Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of [Read more](/timeshare/rdp-profile/) #### Features ##### Best rated features - Point of Sale (POS): 4/5 - Booking Management: 3/5 - Multi-Channel Management: 3/5 - Email Marketing: 2/5 ##### Worst rated features - Website Integration: 1/5 - Third-Party Integrations: 1/5 - Calendar Management: 1/5 - Online Reservations: 2/5 [See all features](/timeshare/rdp-profile/#key-features) #### Pricing ##### Hosted Off-Site Model - Price: $500.00/month - Systems from $500 to $4,000/month. No transaction fees. Unlimited internet reservations are ##### On-Premise Purchase Model - Price: $20,000.00one time - Systems from $20,000 to over $100,000. Dependent on customer needs. No transaction fees. Unlimited [See full pricing details](/timeshare/rdp-profile/#pricing-and-plans) --- ### [Hostaway](/hotel-management/hostaway-profile/) - Overall rating: 4.8/5 - Reviews: 1,623 - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental [Read more](/hotel-management/hostaway-profile/) ##### What users love - Responsive and patient support team - Personalized onboarding guidance experience - Intuitive and centralized interface ##### To take in mind - Complex and costly pricing structure - Messaging integration and usability issues - Limited website customization options #### Features ##### Best rated features - Financial Management: 5/5 - Appointment Management: 5/5 - Room Booking: 5/5 - Catering Management: 5/5 ##### Worst rated features - Multi-Currency: 2.7/5 - Extended Stay: 3/5 - Billing & Invoicing: 3/5 - Single Property: 3/5 [See all features](/hotel-management/hostaway-profile/#key-features) --- ### [ReservationKey](/hotel-management/reservationkey-profile/) - Overall rating: 4.9/5 - Reviews: 106 - Starting price: $37.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a [Read more](/hotel-management/reservationkey-profile/) #### Features ##### Best rated features - Reservations Management: 5/5 - For Vacation Rentals: 5/5 - Credit Card Processing: 5/5 - Customizable Templates: 5/5 ##### Worst rated features - Group Reservations: 4/5 [See all features](/hotel-management/reservationkey-profile/#key-features) #### Pricing ##### Basic - Price: $37.00/month - The plan has unlimited users, daily backups, and SSL high encryption standards. [See full pricing details](/hotel-management/reservationkey-profile/#pricing-and-plans) --- ### [Sirvoy](/hotel-management/sirvoy-profile/) - Overall rating: 4.7/5 - Reviews: 301 - Starting price: $15.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and [Read more](/hotel-management/sirvoy-profile/) #### Features ##### Best rated features - Built-in Accounting: 5/5 - Dorms: 5/5 - Guest Experience Management: 5/5 - Multi-Location: 5/5 [See all features](/hotel-management/sirvoy-profile/#key-features) #### Pricing ##### Starter - Price: $15.00/month - Pricing depends on the range of rooms. ##### Pro - Price: $54.00/month - Pricing depends on the range of rooms. [See full pricing details](/hotel-management/sirvoy-profile/#pricing-and-plans) --- ### [Inn Style](/hotel-management/inn-style-profile/) - Overall rating: 4.8/5 - Reviews: 71 - Starting price: £21.99/month - Free trial: Available - Free demo: Not available #### Overview Bookings? Sorted. Calendars? Synced. Vibes? Immaculate. Inn Style helps your property run smooth, so you can kick back & host like a legend. Manage your sales channels with our [Read more](/hotel-management/inn-style-profile/) #### Features ##### Best rated features - Price/Margin Management: 5/5 - Payment Processing: 5/5 - Calendar Management: 5/5 - Rate Management: 5/5 [See all features](/hotel-management/inn-style-profile/#key-features) #### Pricing ##### 1 Room / Unit - Price: £21.99/month ##### 2 Rooms / Units - Price: £37.99/month ##### 3 Rooms / Units - Price: £43.99/month [See full pricing details](/hotel-management/inn-style-profile/#pricing-and-plans) --- ### [Exercise.com](/corporate-wellness/exercise-com-profile/) - Overall rating: 4.7/5 - Reviews: 250 - Starting price: $239.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Exercise.com is the all-in-one fitness business management platform built to help gyms, studios, personal training businesses, and fitness professionals streamline operations, [Read more](/corporate-wellness/exercise-com-profile/) #### Features ##### Best rated features - Customer Support: 5/5 - Community Management: 5/5 - Third-Party Integrations: 5/5 - Surveys & Feedback: 5/5 [See all features](/corporate-wellness/exercise-com-profile/#key-features) --- ### [Caterbook](/hotel-management/caterbook-profile/) - Overall rating: 4.9/5 - Reviews: 38 - Starting price: £70.00/month - Free trial: Available - Free demo: Not available #### Overview Caterbook is a cloud-based reservation solution, which assists bed and breakfast, guest houses, serviced apartments and hotels with room booking and billing. Key features include [Read more](/hotel-management/caterbook-profile/) #### Features ##### Best rated features - Booking Notes: 5/5 - Reporting/Analytics: 5/5 - Group Reservations: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Mobile Access: 2.5/5 [See all features](/hotel-management/caterbook-profile/#key-features) #### Pricing ##### Basic - Price: £70.00/month [See full pricing details](/hotel-management/caterbook-profile/#pricing-and-plans) --- ### [SabeeApp ](/hotel-channel-management/sabeeapp-profile/) - Overall rating: 4.8/5 - Reviews: 72 - Starting price: €89.00/month - Free trial: Available - Free demo: Not available #### Overview SabeeApp is an all-in-one, cloud based hotel management software for modern hoteliers. From your account you can manage sales, reservations, pricing, administration and more. All [Read more](/hotel-channel-management/sabeeapp-profile/) #### Features ##### Best rated features - Partner Management: 5/5 - Inventory Control: 5/5 - Calendar Management: 5/5 - Multi-Location: 5/5 ##### Worst rated features - API: 2/5 - Customer Database: 3/5 - Billing & Invoicing: 3/5 [See all features](/hotel-channel-management/sabeeapp-profile/#key-features) #### Pricing ##### Basic - Price: €89.00/month - Add-ons are available. [See full pricing details](/hotel-channel-management/sabeeapp-profile/#pricing-and-plans) --- ### [Guesty Lite](/hotel-management/guesty-for-hosts-profile/) - Overall rating: 4.7/5 - Reviews: 548 - Starting price: $16.00/month - Best for: For Vacation Rentals - Free trial: Available - Free demo: Not available #### Overview Guesty Lite is a property management platform built for short-term rental hosts with one to three listings. It simplifies the day-to-day tasks of managing your properties across [Read more](/hotel-management/guesty-for-hosts-profile/) ##### What users love - Simple setup and daily management - Streamlined guest communication tools - Intuitive and adaptable interface design ##### To take in mind - Steep and unclear pricing structure - Slow and limited customer assistance - Unreliable calendar synchronization issues #### Features ##### Best rated features - Activity Dashboard: 5/5 - Inventory Control: 5/5 - Data Import/Export: 5/5 - Email Templates: 5/5 ##### Worst rated features - Rate Management: 1/5 - Accounting: 2.3/5 - Channel Analytics: 3/5 [See all features](/hotel-management/guesty-for-hosts-profile/#key-features) #### Pricing ##### Lite - Price: $16.00/month ##### Pro - Price: Custom - Pricing available upon request ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/hotel-management/guesty-for-hosts-profile/#pricing-and-plans) --- ### [Escapia](/hotel-management/escapia-profile/) - Overall rating: 4.6/5 - Reviews: 186 - Starting price: $10.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Escapia is a proven, full-featured vacation rental software offering business guidance you can trust and automation to simplify. With innovative tools backed by Expedia Group data, [Read more](/hotel-management/escapia-profile/) #### Features ##### Best rated features - Customizable Templates: 5/5 - Marketing Automation: 5/5 - Billing & Invoicing: 5/5 - Dashboard: 5/5 ##### Worst rated features - Customer Database: 3/5 - Mobile Access: 3/5 [See all features](/hotel-management/escapia-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/hotel-management/reservation-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/hotel-management/reservation-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/hotel-management/reservation-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/hotel-management/reservation-comparison/?__ai_markdown=true&page=5) ... [18](https://www.softwareadvice.com/hotel-management/reservation-comparison/?__ai_markdown=true&page=18) ## Popular Comparisons [ Cvent Event Management vs Eventbrite ](https://www.softwareadvice.com/nonprofit/cvent-profile/vs/eventbrite/)[ Mindbody vs Acuity Scheduling ](https://www.softwareadvice.com/medical/acuity-profile/vs/mindbody/)[ Guesty vs Hostaway ](https://www.softwareadvice.com/hotel-management/guesty-profile/vs/hostaway/)[ Booqable vs OpenTable ](https://www.softwareadvice.com/retail/booqable-profile/vs/opentable/)[ Guesty Lite vs Lodgify ](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/vs/lodgify/)[ Peek Pro vs FareHarbor ](https://www.softwareadvice.com/ticketing/fareharbor-profile/vs/peek-pro/)[ WellnessLiving vs Jackrabbit Dance ](https://www.softwareadvice.com/club-management/jackrabbit-profile/vs/wellnessliving/) ## Your Guide to Top Reservations Software, June 2025 Software Advice uses reviews from real software users to highlight the top-rated Reservations products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Accelevents](https://www.softwareadvice.com/festival-management/accelevents-profile/) - [Avantio](https://www.softwareadvice.com/hotel-management/avantio-profile/) - [Beds24](https://www.softwareadvice.com/hotel-management/beds24-profile/) - [Beyonk](https://www.softwareadvice.com/hotel-management/beyonk-profile/) - [Bókun](https://www.softwareadvice.com/hotel-management/bokun-profile/) - [Bookedin](https://www.softwareadvice.com/scheduling/bookedin-profile/) - [Campspot](https://www.softwareadvice.com/hotel-management/campspot-profile/) - [Checkfront](https://www.softwareadvice.com/rental/checkfront-profile/) - [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) - [Jurny](https://www.softwareadvice.com/crm/jurny-profile/) - [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) - [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) - [OpenTable](https://www.softwareadvice.com/hospital-management/opentable-profile/) - [ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/) - [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) - [RMS](https://www.softwareadvice.com/hotel-management/rms-profile/) - [RoomRaccoon](https://www.softwareadvice.com/hotel-management/roomraccoon-profile/) - [Setmore](https://www.softwareadvice.com/hotel-management/setmore-profile/) - [SimplyBook.me](https://www.softwareadvice.com/medical/simplybookme-profile/) - [Sirvoy](https://www.softwareadvice.com/hotel-management/sirvoy-profile/) - [SiteMinder](https://www.softwareadvice.com/hotel-management/site-minder-profile/) - [Square Appointments](https://www.softwareadvice.com/salon/square-appointments-profile/) - [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) - [WellnessLiving](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) - [WeTravel](https://www.softwareadvice.com/hotel-management/wetravel-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. **Here's what we'll cover in this guide:** [What is hotel reservation software?](#Whatishotelreservationsoftware) [Common Features of Hotel Reservation Software](#CommonFeaturesofHotelReservationSoftware) [Key Considerations](#KeyConsiderations) [Market Trends to Understand](#MarketTrendstoUnderstand) ## What is hotel reservation software? Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability. ## Common Features of Hotel Reservation Software Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include: - The Global Distribution System (GDS; defined below) - Online travel agencies - Booking engine software and reservation call centers Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations. Here’s a list of the most common capabilities of hotel reservation software: | Feature | Description | | --- | --- | | Feature | Description | | Reservation tracking | Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency). | | Rate management | Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions. | | Customer data profiling | Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests. | | Internet booking engine | Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today. | | Global Distribution System integration | A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels. | --- ## Key Considerations If you are in the market for hotel reservation software, here are a few factors to consider during your search: **Choose a system that fits the size of your hotel.** Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require [dedicated resort tools](https://www.softwareadvice.com/hotel-management/resort-comparison/) to meet their needs. **Consider GDS integration.** Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to. **Evaluate usability.** Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion. ## Market Trends to Understand The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems: **Online travel agencies.** With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency. Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers. OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website. **Metasearch engines.** Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees. ### Related Reservations Software - [Airline Reservation System Software](https://www.softwareadvice.com/airline-reservation-system/) - [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) - [Registration Software](https://www.softwareadvice.com/registration/) - [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) - [Tour Operator Software](https://www.softwareadvice.com/tour-operator/) - [Travel Agency Software](https://www.softwareadvice.com/travel-agency/)