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Cloudbeds

Cloudbeds is a cloud-based hospitality platform suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking ...Read more about Cloudbeds

4.4 (309 reviews)

31 recommendations

Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is p...Read more about Little Hotelier

4.0 (150 reviews)

25 recommendations

ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based cus...Read more about ThinkReservations

5.0 (111 reviews)

19 recommendations

Jurny

Experience the ultimate hospitality transformation with Jurny's free PMS powered by AI. ✅ Unify Your Universe: Consolidate apps, dashboards, fees, and providers in one place with our vertically integrated system. ✅ All-in-One: E...Read more about Jurny

4.1 (24 reviews)

16 recommendations

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Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing managemen...Read more about Innkeeper's Advantage

4.9 (20 reviews)

8 recommendations

Skyware

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware

4.3 (4 reviews)

7 recommendations

eviivo

eviivo Suite is an award-winning, cloud-based booking and property management platform powerfully built to optimize all reservations, guests and properties — whether a single room or multi-property portfolio — for hospitality owne...Read more about eviivo

4.1 (375 reviews)

6 recommendations

Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recomme...Read more about Infor HMS

3.3 (6 reviews)

6 recommendations

innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad

4.5 (223 reviews)

3 recommendations

ResNexus

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifu...Read more about ResNexus

4.8 (372 reviews)

1 recommendations

RDPWin

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condom...Read more about RDPWin

4.0 (80 reviews)

1 recommendations

roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also av...Read more about roomMaster

4.3 (64 reviews)

1 recommendations

RezExpert

RezExpert helps resort owners and managers handle hotels, reservations and properties using the customizable solution. Key features include email marketing, SMS messaging, customer review management, remote check-in and an online ...Read more about RezExpert

4.8 (38 reviews)

1 recommendations

GuestTracker

Guest Tracker Campground & Lodging Software is a reservation management software that is designed for Campgrounds, Lodging, and RV Parks. TCS Technologies has been designing and implementing software solutions for 15+ years and Gu...Read more about GuestTracker

4.5 (12 reviews)

1 recommendations

Wix

Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ...Read more about Wix

Acuity Scheduling

Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individu...Read more about Acuity Scheduling

Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. ...Read more about Eventbrite

Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma...Read more about Mindbody

Fresha

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff m...Read more about Fresha

OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available i...Read more about OpenTable

Buyers Guide

Last Updated: March 16, 2023

Here's what we'll cover in this guide:

What is hotel reservation software?

Common Features of Hotel Reservation Software

Key Considerations

Market Trends to Understand

What is hotel reservation software?

Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability.

Common Features of Hotel Reservation Software

Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:

  • The Global Distribution System (GDS; defined below)

  • Online travel agencies

  • Booking engine software and reservation call centers

Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.

Here’s a list of the most common capabilities of hotel reservation software:

Feature

Description

Reservation tracking

Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency).

Rate management

Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions.

Customer data profiling

Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests.

Internet booking engine

Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today.

Global Distribution System integration

A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels.

Key Considerations

If you are in the market for hotel reservation software, here are a few factors to consider during your search:

Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.

Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.

Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.

Market Trends to Understand

The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:

Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.

Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.

OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.

Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.