All Fresha Reviews

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Phoebe

1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed July 2023

affordable, easy to use and helpful.

User Profile

Mark

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

A great experience so far...

PROS

We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

CONS

New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

Reasons for switching to Fresha

Booker has a lot of great features that aren't available outside the USA / Canada and often when there are newly released features they are designed for the US regardless of the market (e.g. making State or Zip codes a required field for non-US customers). The mobile experience (a dedicated app) for us as therapists was excellent, but for our customers wanting appointments, it was an antiquated mobile site that was not user friendly.

Jessica

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

The best software for business owners

Love it.

PROS

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

CONS

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Reason for choosing Fresha

I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better.

Reasons for switching to Fresha

The ease and price range was definitely more comfortable to use.

Paulina Jolanta

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Scam!!!!

A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

PROS

Nothing nothing nothing nothing at all!!!!!

CONS

Really bad customer service and rude !!!!!!

Reasons for switching to Fresha

Because fresha was cheaper but it’s a liar and scam!

Valerie

Cosmetics, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2023

Use with caution

I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

PROS

Very simple for people that just need a basic software

CONS

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Reason for choosing Fresha

I thought the cost would be lower, but turns out it's much higher.

Jessica

Alternative Medicine, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Amazing experience!

Very good.

PROS

We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business.

CONS

Group bookings needs to be released as soon as possible.

Reason for choosing Fresha

I felt it was more complete and the platform looked better

olga

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great choice for small business owners

did not regret a day of using it.

PROS

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

CONS

The future of charging can be improved.

Reason for choosing Fresha

It's very affordable and easy to use, and the customer service is knowledgeable, happy to help!will highly recommend

Reasons for switching to Fresha

The processing fees were too expensive and Clover just kept increasing the fees. Also adding some other additional charges, which did not make any sense to us.

Jess

Cosmetics, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Review

PROS

Honestly the customer servicethey reply quickly with screen captures so I actually know what I am doing

CONS

Things changed and I wasn't sure where to find the features where they used to be

Reason for choosing Fresha

it was back in 2016 im not sure to be honest but as the needs of my business grew fresha was able to accommodate , its nice the debit system ties right into my booking

User Profile

Vincent

Verified reviewer

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

The best

PROS

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

CONS

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Reasons for switching to Fresha

Treatwell is too expensive and has the 1st link on Google searching engine rating.

Irma

Oil & Energy, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2023

Fresha Review

My overall experience has been positive, once a month we to this wellness checks or courses and we send our employees to wellness appointments or health appointments, before it was really dificult to be looking for each one of them and it took a lot of time from me, since I got this app it saves time which saves me money so much easier.

PROS

The thing I like the most about Fresha is how easy is to find appointments and to schedule them, sometimes you have to be calling everywhere just for you to get an appointment but with this app it just tells you whats is available near you.

CONS

There is nothing I dislike about the app, very complete.

Isabelle

Information Technology and Services, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

Fresha review

PROS

The platform is user friendly making booking and cancelling very easy

CONS

Bad customer service and very slow and unhelpful staff

Athanasius

Computer Software, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed November 2023

Bookings

PROS

It is fast and efficient. It is cost-effective and provides easy payment methods.

CONS

With so much the software has limited availability of other helpful..

Kat

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Fresha is INCREDIBLE

Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved.

PROS

The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details

CONS

That I can’t sync it to my google calendar

Reason for choosing Fresha

Recommendation and using it myself for a day, I knew I loved it

Reasons for switching to Fresha

Treat well is very lacking. It’s clunky and hard to get round. As a business owner with 2 young babies, I just need something quick, simple and reliable and treat well was the opposite. I also found their team quite arrogant like what do you mean you don’t like it? lol you’ve only used it a week just very unprofessional

Jessica

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2023

outgrew fresha

Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.

PROS

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

CONS

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

Reason for choosing Fresha

it was free and it had almost every feature we were looking for

Reasons for switching to Fresha

it had better cc rates. was able to take deposits more efficiently.

Jose

Apparel & Fashion, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2020

Discriminatory pricing

Frustrating.

PROS

It promise easy enrollment and easy to use for clients.

CONS

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

Reasons for switching to Fresha

As a business owner, I can not afford to give away a percentage of my services for a booking system. I need a fixed price with out surprises.

Andrea

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great addition to my business

LOVE

PROS

It is extremely user friendly for both myself and my clients. It updates me immediately when someone books an appointment. I researched several different applications before I decided on this one. After using it for a while I feel like I have definitely made the right choice. I have already recommended this product too many of my colleagues and plan to do so in the future. It's a great addition that makes my job much easier.

CONS

Some of my clients like text message reminders when it's time for their hair cut. This way they do not have to think about it and I make sure they are in on time. I would love 4 to 6 week automatic reminders for certain clients. Honestly, this would be my only suggestion. Everything else is well-thought-out and thorough. This company has literally thought of everything.

Reason for choosing Fresha

They were quick to respond and seemed to be extremely organized.

Hannah

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Simple and Brilliant

PROS

I used shedul in my past job and found it easy to use for basic bookings so I decided to use it for my own business, it is extremely easy to set up and for me it was a tad more tricky as I work in 7 different salons on a monthly basis so it’s not a Mon-Fri roster! However if shedul didn’t have a feature I thought would be handy within a few hours of sending an email I had a response with a brilliant solution, Each time I can’t figure something out or I’ve been wracking my own brain the customer service team comes back really quickly with a step by step explanation on how to sort my issue! Seriously the best experience I’ve ever had with customer service in any industry!

CONS

I would like the option to choose my appointment times eg. 9am, 10am not 10:15 etc

Reason for choosing Fresha

Because I have used kitomba in a previous salon and they were hopeless! I could spend 2 hours on the phone to customer service and they still couldn’t sort the issue Timely seemed ok but I had experience with shedul and I’m so glad I chose you guys!

Rasima

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great company to work with.

I have been confused about the fees and how is been charged. But, it's been sorted out and clarified to me.

PROS

It's very easy to use Fresha. I like to keep it everything organized.

CONS

Sometimes happens that I am confused with some of the features, but it's easy to find out the solution.

Reason for choosing Fresha

Because, it's easier to use and it's more organized.

Dylan

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: