This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application, in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers.

Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories.... This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.

There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.

Really good, has improved my business systems greatly

My beautician recommended Fresha to me and set it up on my phone whilst I was getting a pedicure, it wasn't difficult - I use to use a paper diary, it took so long! Has saved me so much time and does not cost me anything. Having the reminder system is a key feature for me as clients can't say they forgot about the appointment.I have found customer service response prompt and helpful :-)

Nothing really, I don't use all the features so for me is an easy and cheap system to use for booking clients

Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

Very easy and intuitive to implement and use on a daily basis.

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

What they offer is quite good and additional features, if you want to use them, are low cost. It took me quite a while to get it all set up only to find I cant use the payment function without providing paper bank documents

They have a market place that will allow you to get more clients

To set up online payments you have to provide bank documents which I do not have as I'm with an online bank for business. Screen shots are not accepted so unless I use a personal account, fresha is useless to me

3 years ago I learned about Fresha from my colleague on social networks. I've been using the software since then and I can't imagine how I could do without Fresha

I like the software because it makes my work easily accessible to my clients, quickly manage booked services and I don't waste time writing in notebooks and then editing. All information related to my business is organized and easily accessible

I like everything in software. I don’t know what can be improved

Customer service is excellent and they respond quickly

It’s easy to use and frees up my time chasing clients and sending reminders about appointments. Also had reduced no shows

New client fees are slightly high otherwise nothing else

It helps me run my business more efficiently. We have been doing excelent job.

Lot of pressure is applied to get you off from free system to payment system.

Easy to use and customer service is amazing! Highly recommended

There are none it’s so simple to use for myself and my clients

This app is a blessing if you want to find a nice salon nearby. The booking service functions very well and I am a happy customer :) I use this app also when I travel abroad .

Unfortunately in Romania the app is not very popular and there are not too many listings on the map. I wish this thing will change in the future and the app will be more promoted.

I use this software to make bookings for the barber and it’s always a pleasure

Don’t like that I have to give credit card information to secure the booking

As described above.

Ease of use....some functions in analytics

Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for. Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system. Our business was in the number one position in Australia of all users for 5 stars for Fresha. I definitely don't recommend them. We have left for a much better online system.

Fresha has been very easy for us to use since the day we set up, [SENSITIVE CONTENT HIDDEN] has been so helpful with any queries we have had and been a massive help in implementing the software for our salon. We moved over from another booking system and find that for what we use the software for, Fresha has been much better value for money

It was very easy to set up and navigate. Capturing client details is very beneficial to us and I’m sure this has contributed to our lack of no shows. There are so many options to chose from making it fully customisable to each salon. We can run two salons from the same software which saves a lot of time and clients also find it simple to navigate and book themselves in.

Consultation forms is a huge part of our job and it’s great to be able to send to clients ahead of their appointment, however a lot of clients do not fill these out, even after being reminded, so it would be beneficial to have a feature which enables us to have the client fill out their form on the spot in the salon from our own iPad. When clients book themselves online we have had a few instances of people thinking they have already paid for their appointment as they put their card details in. It would be great if it was explained to them that we only capture these details in case of cancellation or no show.

Frustrating.

It promise easy enrollment and easy to use for clients.

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

Great user-friendly system and features. Amazing app!

Recently switched the Shedul as it offers more features that my previous app didn’t have such as categorized services when online booking, colour-coded services, daily reports, inventory, analytics, etc.

I wish there was a feature to also have a 1hr text reminder along with the 24/48hr e-mail reminder. My clients really appreciated that feature my old app provided.

Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.

Fresha is affordable compared to many other similar systems.

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha