All Fresha Reviews

1-25 of 1,299 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Natalie

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2023

Not to my liking

User Profile

EDUARDO

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Easy to use, reliable and very robust.

This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application, in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers.

PROS

Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories.... This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.

CONS

There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.

Natasha

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great booking system

Really good, has improved my business systems greatly

PROS

My beautician recommended Fresha to me and set it up on my phone whilst I was getting a pedicure, it wasn't difficult - I use to use a paper diary, it took so long! Has saved me so much time and does not cost me anything. Having the reminder system is a key feature for me as clients can't say they forgot about the appointment.I have found customer service response prompt and helpful :-)

CONS

Nothing really, I don't use all the features so for me is an easy and cheap system to use for booking clients

User Profile

Mary

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2020

Not Recommended if you want to receive your funds

Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

PROS

Very easy and intuitive to implement and use on a daily basis.

CONS

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Vendor Response

Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback

Replied January 2020

Natalie

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed January 2023

Not to my liking

What they offer is quite good and additional features, if you want to use them, are low cost. It took me quite a while to get it all set up only to find I cant use the payment function without providing paper bank documents

PROS

They have a market place that will allow you to get more clients

CONS

To set up online payments you have to provide bank documents which I do not have as I'm with an online bank for business. Screen shots are not accepted so unless I use a personal account, fresha is useless to me

Reason for choosing Fresha

It was free and had options to take payments, Goldie offers this but only if you upgrade

Reasons for switching to Fresha

My Rev app has been discontinued

Tsvetomira

Health, Wellness and Fitness, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Thank you Fresha from Bright nails by Tsvety

3 years ago I learned about Fresha from my colleague on social networks. I've been using the software since then and I can't imagine how I could do without Fresha

PROS

I like the software because it makes my work easily accessible to my clients, quickly manage booked services and I don't waste time writing in notebooks and then editing. All information related to my business is organized and easily accessible

CONS

I like everything in software. I don’t know what can be improved

Reason for choosing Fresha

Because Fresha is easy to use and free for business and clients

Tracey

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Time saving app

Customer service is excellent and they respond quickly

PROS

It’s easy to use and frees up my time chasing clients and sending reminders about appointments. Also had reduced no shows

CONS

New client fees are slightly high otherwise nothing else

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Good for running business efficiently

PROS

It helps me run my business more efficiently. We have been doing excelent job.

CONS

Lot of pressure is applied to get you off from free system to payment system.

Emma

Retail, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Excellent software

PROS

Easy to use and customer service is amazing! Highly recommended

CONS

There are none it’s so simple to use for myself and my clients

Reasons for switching to Fresha

It was recommended to me

User Profile

Roxana Georgiana

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2023

Good to have app, i wish it will become more popular in the future

PROS

This app is a blessing if you want to find a nice salon nearby. The booking service functions very well and I am a happy customer :) I use this app also when I travel abroad .

CONS

Unfortunately in Romania the app is not very popular and there are not too many listings on the map. I wish this thing will change in the future and the app will be more promoted.

Irina

Computer Software, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

The easy way to book

PROS

I use this software to make bookings for the barber and it’s always a pleasure

CONS

Don’t like that I have to give credit card information to secure the booking

Gus

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2020

Wolve in sheeps clothing

As described above.

PROS

Ease of use....some functions in analytics

CONS

Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for. Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system. Our business was in the number one position in Australia of all users for 5 stars for Fresha. I definitely don't recommend them. We have left for a much better online system.

Reason for choosing Fresha

It was better.

Reasons for switching to Fresha

Because timely wasn't delivering on what they promised.

Sarah

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Fresha Review

Fresha has been very easy for us to use since the day we set up, [SENSITIVE CONTENT HIDDEN] has been so helpful with any queries we have had and been a massive help in implementing the software for our salon. We moved over from another booking system and find that for what we use the software for, Fresha has been much better value for money

PROS

It was very easy to set up and navigate. Capturing client details is very beneficial to us and I’m sure this has contributed to our lack of no shows. There are so many options to chose from making it fully customisable to each salon. We can run two salons from the same software which saves a lot of time and clients also find it simple to navigate and book themselves in.

CONS

Consultation forms is a huge part of our job and it’s great to be able to send to clients ahead of their appointment, however a lot of clients do not fill these out, even after being reminded, so it would be beneficial to have a feature which enables us to have the client fill out their form on the spot in the salon from our own iPad. When clients book themselves online we have had a few instances of people thinking they have already paid for their appointment as they put their card details in. It would be great if it was explained to them that we only capture these details in case of cancellation or no show.

Reasons for switching to Fresha

For the functions we use, Phorest worked out to be very expensive

Jose

Apparel & Fashion, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2020

Discriminatory pricing

Frustrating.

PROS

It promise easy enrollment and easy to use for clients.

CONS

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

Reasons for switching to Fresha

As a business owner, I can not afford to give away a percentage of my services for a booking system. I need a fixed price with out surprises.

April

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Amazing Scheduling App

Great user-friendly system and features. Amazing app!

PROS

Recently switched the Shedul as it offers more features that my previous app didn’t have such as categorized services when online booking, colour-coded services, daily reports, inventory, analytics, etc.

CONS

I wish there was a feature to also have a 1hr text reminder along with the 24/48hr e-mail reminder. My clients really appreciated that feature my old app provided.

Reason for choosing Fresha

Professional look, functionality, 24/7 customer support.

Reasons for switching to Fresha

Their online booking feature did not organized the different services in categories. I offer 3 different services and look to add more in the future. I wanted my clients to be able to quickly and easily navigate to their desired service.

Richard

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2022

The system does not work well

Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.

PROS

Fresha is affordable compared to many other similar systems.

CONS

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha

Reasons for switching to Fresha

Fresha had Reserve With Google as an option

Kimberley

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

<