We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

Love it.

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

Nothing nothing nothing nothing at all!!!!!

Really bad customer service and rude !!!!!!

I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

Very simple for people that just need a basic software

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Very good.

We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business.

Group bookings needs to be released as soon as possible.

did not regret a day of using it.

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

The future of charging can be improved.

Honestly the customer servicethey reply quickly with screen captures so I actually know what I am doing

Things changed and I wasn't sure where to find the features where they used to be

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

My overall experience has been positive, once a month we to this wellness checks or courses and we send our employees to wellness appointments or health appointments, before it was really dificult to be looking for each one of them and it took a lot of time from me, since I got this app it saves time which saves me money so much easier.

The thing I like the most about Fresha is how easy is to find appointments and to schedule them, sometimes you have to be calling everywhere just for you to get an appointment but with this app it just tells you whats is available near you.

There is nothing I dislike about the app, very complete.

The platform is user friendly making booking and cancelling very easy

Bad customer service and very slow and unhelpful staff

It is fast and efficient. It is cost-effective and provides easy payment methods.

With so much the software has limited availability of other helpful..

Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved.

The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details

That I can’t sync it to my google calendar

Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

Frustrating.

It promise easy enrollment and easy to use for clients.

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

LOVE

It is extremely user friendly for both myself and my clients. It updates me immediately when someone books an appointment. I researched several different applications before I decided on this one. After using it for a while I feel like I have definitely made the right choice. I have already recommended this product too many of my colleagues and plan to do so in the future. It's a great addition that makes my job much easier.

Some of my clients like text message reminders when it's time for their hair cut. This way they do not have to think about it and I make sure they are in on time. I would love 4 to 6 week automatic reminders for certain clients. Honestly, this would be my only suggestion. Everything else is well-thought-out and thorough. This company has literally thought of everything.

I used shedul in my past job and found it easy to use for basic bookings so I decided to use it for my own business, it is extremely easy to set up and for me it was a tad more tricky as I work in 7 different salons on a monthly basis so it’s not a Mon-Fri roster! However if shedul didn’t have a feature I thought would be handy within a few hours of sending an email I had a response with a brilliant solution, Each time I can’t figure something out or I’ve been wracking my own brain the customer service team comes back really quickly with a step by step explanation on how to sort my issue! Seriously the best experience I’ve ever had with customer service in any industry!

I would like the option to choose my appointment times eg. 9am, 10am not 10:15 etc

I have been confused about the fees and how is been charged. But, it's been sorted out and clarified to me.

It's very easy to use Fresha. I like to keep it everything organized.

Sometimes happens that I am confused with some of the features, but it's easy to find out the solution.