Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise computer network server on site. 

Included in the core program is the online booking engine offering commission-free direct reservations through the property’s website. As an enterprise-based platform, Skyware utilizes Windows-based products and operates on an SQL database and a standard PC-system.

Skyware is available as a stand-alone front office/housekeeping system and offers a suite of integrated applications including central reservations, customer relationship management (CRM), maintenance management, outlet/restaurant point of sale, sales and catering, travel agent/wholesaler management and an activity/spa scheduler. 

Technical support is offered via phone and email and the support offices are based in Frederick, Maryland and Mexico.

Company description
Company description

Company description

Enterprise solution

Enterprise solution

Support and service

Support and service

Web reservations

Web reservations

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



5 Reviews of Skyware

Overall rating

4.0 / 5 stars

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Showing 1 - 5 of 5 reviews

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Adrian from Pru Life UK

Type of Property:  Other

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Skyware for hassle-free reservation

I used this software from my previous job and it tremendously helped to track client reservations and provide assistance to our clients.

Pros

This is the easiest housekeeping system I have navigated. Functionality is straightforward and clean and has a user-friendly interface.

Cons

Not flexible- limited functionality with very few options to customize. But it mostly covered the tasks I needed.

Review Source

Sara from Mc Properties

Type of Property:  University/Student

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

January 2017

Nice but pricey

This software is nice and can make things easier and more organized. However, everything has a fee associated with it and in the end the price of everything makes it not worth it for me.

Govind from Hotel

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Great for a new business

I really enjoyed using this product because as a new hotel owner it really helped me keep track of all my reservation and it was great for the housekeepers.

Cons

Easy

Kreider from Canyon Motel

Ease-of-use

Customer support

April 2015

Easy to Learn and Use!!

Our Company has been using Skyware for several years now and have it at both of our properties. Our front desk staff likes how simple it is to use and navigate through the system. We have not experienced long down times in the past and look forward to continued business with Skyware.

Review Source: Capterra

Jim from Harves Inn

Ease-of-use

Customer support

September 2010

Skyware Review

The Skyware product is easy to use, learn, and teach others. While there are a couple frustrating things such as non-alphabetized menus, and tabbing orders that are not sequential, these are minor issues and can be over come. We have been very pleased with the ability of the system and were able to take a group of untrained employees new to the hotel industry and have them functional and working in a very short amount of time. Skyware has outstanding customer service and they have felt much more like a partner than just another vendor. I would highly recommend their software for both small independent hotels and large chains.

Pros

User Friendly

Easy to learn the system

Price point is fair

Multiple options for in house or hosted on their servers

Company is very proactive in helping their customers

Good training and it can easily be done with the trainer remote (if you have internet access)

Ability to customize and build your own reports

Works with an Internet Browser

Multiple security groups (easy to implement)

Cons

Menu Items are hard to find at times (should be in alphabetical order)

Tabbing is not consistent (you do not always go to the next field)

Review Source: Capterra

Displaying 1 - 5 of 5 reviews