Skyware Software


Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise computer network server on site. 

Included in the core program is the online booking engine offering commission-free direct reservations through the property’s website. As an enterprise-based platform, Skyware utilizes Windows-based products and operates on an SQL database and a standard PC-system.

Skyware is available as a stand-alone front office/housekeeping system and offers a suite of integrated applications including central reservations, customer relationship management (CRM), maintenance management, outlet/restaurant point of sale, sales and catering, travel agent/wholesaler management and an activity/spa scheduler. 

Technical support is offered via phone and email and the support offices are based in Frederick, Maryland and Mexico.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

4 Reviews of Skyware

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  • Sara from Mc Properties

    Specialty: University/Student

    Number of employees: 2-10 employees

    January 2017

    Nice but pricey

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    This software is nice and can make things easier and more organized. However, everything has a fee associated with it and in the end the price of everything makes it not worth it for me.

  • Govind from Hotel

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    December 2016

    Great for a new business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really enjoyed using this product because as a new hotel owner it really helped me keep track of all my reservation and it was great for the housekeepers.

    Cons

    Easy

  • Kreider from Canyon Motel

    April 2015

    Easy to Learn and Use!!

    Ease-of-use
    Quality
    Support

    Our Company has been using Skyware for several years now and have it at both of our properties. Our front desk staff likes how simple it is to use and navigate through the system. We have not experienced long down times in the past and look forward to continued business with Skyware.

    Review Source: Capterra
  • Jim from Harves Inn

    September 2010

    Skyware Review

    Ease-of-use
    Quality
    Support

    The Skyware product is easy to use, learn, and teach others. While there are a couple frustrating things such as non-alphabetized menus, and tabbing orders that are not sequential, these are minor issues and can be over come. We have been very pleased with the ability of the system and were able to take a group of untrained employees new to the hotel industry and have them functional and working in a very short amount of time. Skyware has outstanding customer service and they have felt much more like a partner than just another vendor. I would highly recommend their software for both small independent hotels and large chains.

    Pros

    User Friendly

    Easy to learn the system

    Price point is fair

    Multiple options for in house or hosted on their servers

    Company is very proactive in helping their customers

    Good training and it can easily be done with the trainer remote (if you have internet access)

    Ability to customize and build your own reports

    Works with an Internet Browser

    Multiple security groups (easy to implement)

    Cons

    Menu Items are hard to find at times (should be in alphabetical order)

    Tabbing is not consistent (you do not always go to the next field)

    Review Source: Capterra
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