Is there any a property management software OTHER than ThinkReservations???

Pros

ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

Cons

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

Wow!

Pros

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

Cons

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

owner review of think

good people to work with, need to understand how they could help more with better reporting, revenue projections, etc.

Pros

ease of use for booking rooms displays well, works well with website

Cons

the reports don't cut it. don't convert well to excel, are often not what you need.

Great Property Management System for small lodging establishments

Overall very happy. I would like to see the budgeting process and group reservations improved.

Pros

Ease of use and training. The cost was also reasonable and affordable for a small business as ours.

Cons

Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups.

Very satisfied

My overall experience has been excellent, beyond expectation

Pros

Integration of accounting and booking features, reporting

Cons

A few reports are a bit inadequate, but far superior still

Exceeds Our Expectations

When we were ready to switch from our previous system we did a lot of research and demos to find the system that would work best for us. This one had everything we needed and has far exceeded our expectations.

Pros

-Ease of use -Accessibility from anywhere -Ability to easily add/remove rates, information, items, etc -More cost effective than previous reservation system -Smooth OTA integration with affordable fees (based on actual bookings not a monthly fee) -All features are easy to find and easy to customize -Detailed videos and articles to walk through all aspects of the system -Support is extremely responsive

Cons

There isn't anything we dislike about it. There are some features we would like to see but ThinkReservations is very open to feedback and builds new features based on demand.

Lodging Software

The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies.

Pros

We love the personal and immediate service we have received when questions have arisen.

Cons

There are a few features we would like to have added but are possibly rather unique to our application.

The best in the Industry

We are able to pull invaluable reports to operate and plan in our business decisions

Pros

It's ease of use for both us and our guests, yet immense invaluable information available at our fingertips.

Cons

I can't think of anything I would change

Great software, great customer support

Pros

This program is very easy to use and easy to learn how to use.

Cons

Customizing is not the easiest. There are a few features I wish I could change or customize but overall it's a great product

ThinkReservations review

Good experience. Allows me to book and keep track of reservations and bill.

Pros

Easy to use and good support.

Cons

Doesn't have some of the features I would like.

It works and delivers on all the necessary features and functionality

I am very happy with the Think Reservations solution for our B&B. The product, company and staff provides what we need to effectively manage our reservations by working with the various sources of guest reservations -- from online travel booking companies, to direct bookings, to payment reconciliation, reporting, and more. As a small business I wear many, many hats and when I purchase a solution (whatever it is) I need it to work.. I don't have time to 'baby sit' it. ThinkReservation works, does what they say, and that's what I need.

Pros

Contains the necessary and useful features and functionality I need...and has pertinent, helpful reporting tools. AND, as importantly, it doesn't have unnecessary features and functions that increase cost but have little or no value. The process from evaluation, selection, preparation and migration from our existing service(s) and providers was very smooth and the Think team was there to help and assist along the way. Very smooth. The cost for the product/solution is reasonable for the service provided.

Cons

I really don't have any thing to complain about.

Easy to Use Software

Pros

ThinkReservations is easy to use and has features that make running our business easier. It's pretty intuitive but if I need help, the Help section is great and if I need more help the Customer Service is very responsive.

Cons

Still waiting for ThinkReservations to sync with our credit card processor so that we don't have the extra step and cost of using a gateway service.

One of our best decisions was to switch to ThinkReservations!

Our experience has been and still is very positive.

Pros

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months. The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Cons

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

Superb product!

Always responsive when needed and always implementing new and improved capabilities.

Pros

Very user friendly, provides exceptional capabilities for small hospitality properties, affordable and well supported.

Cons

Would love a better interface with QuickBooks