ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

Easy to user to understand software- help screens and cideos

More customization capabilities for gift certificates

We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze.

This software is very user friendly and extremely easy to navigate!

because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all!

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

Overall very happy. I would like to see the budgeting process and group reservations improved.

Ease of use and training. The cost was also reasonable and affordable for a small business as ours.

Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups.

My overall experience has been excellent, beyond expectation

Integration of accounting and booking features, reporting

A few reports are a bit inadequate, but far superior still

When we were ready to switch from our previous system we did a lot of research and demos to find the system that would work best for us. This one had everything we needed and has far exceeded our expectations.

-Ease of use -Accessibility from anywhere -Ability to easily add/remove rates, information, items, etc -More cost effective than previous reservation system -Smooth OTA integration with affordable fees (based on actual bookings not a monthly fee) -All features are easy to find and easy to customize -Detailed videos and articles to walk through all aspects of the system -Support is extremely responsive

There isn't anything we dislike about it. There are some features we would like to see but ThinkReservations is very open to feedback and builds new features based on demand.

The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies.

We love the personal and immediate service we have received when questions have arisen.

There are a few features we would like to have added but are possibly rather unique to our application.

We are able to pull invaluable reports to operate and plan in our business decisions

It's ease of use for both us and our guests, yet immense invaluable information available at our fingertips.

I can't think of anything I would change

Stated Above.

The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of.

A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly.

I am very happy with the Think Reservations solution for our B&B. The product, company and staff provides what we need to effectively manage our reservations by working with the various sources of guest reservations -- from online travel booking companies, to direct bookings, to payment reconciliation, reporting, and more. As a small business I wear many, many hats and when I purchase a solution (whatever it is) I need it to work.. I don't have time to 'baby sit' it. ThinkReservation works, does what they say, and that's what I need.

Contains the necessary and useful features and functionality I need...and has pertinent, helpful reporting tools. AND, as importantly, it doesn't have unnecessary features and functions that increase cost but have little or no value. The process from evaluation, selection, preparation and migration from our existing service(s) and providers was very smooth and the Think team was there to help and assist along the way. Very smooth. The cost for the product/solution is reasonable for the service provided.

I really don't have any thing to complain about.

ThinkReservations is easy to use and has features that make running our business easier. It's pretty intuitive but if I need help, the Help section is great and if I need more help the Customer Service is very responsive.

Still waiting for ThinkReservations to sync with our credit card processor so that we don't have the extra step and cost of using a gateway service.

Our experience has been and still is very positive.

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months. The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

This has been a great experience for all of us here at the Inn at Court Square. We were always so hesitant to hook on to online reservations, but in the overall, it has been a great experience. It has saved and cut corners for us in many ways from just having to hand write everything. Your Customer Service has been STELLAR . Always someone to help an answer questions and trouble shoot for us. Thanks once again and will be happy to spread the word.

Very easy to navigate and very friendly.

The only objection I have is the NEW BILL, it seems to lack very important information needed. I have submitted my questions and hopefully, they will be corrected.

When I first got involved with think reservations there was always a person 7 days a week available to help me. The person was always very knowledgable. Now there is no live help on weekends and that is hard for me. Also when I do get a live person they do not seem to be as knowledgable as in the past and that can be frustrating and time consuming for me.

Easy to use. Multiple sources for operating!

Nothing it's a great product. Sometimes hard for me to understand all I need to use.

We are really grateful for Thinkreservations. We were doing all of our own credit card processing and calendar blocks. Now our customers can make their own reservations without needing to call me on the phone (so old school). ThinkR helped us get up to date with how people are making online reservations. From the first day of set-up to now we feel comfortable calling them for assistance. We love the way they made the reservations page look like our own website. When we updated our website they were very quick to update their page as well to keep things looking uniform. We highly recommend working with ThinkR. We like their small company and high quality.

After learning the software I was able to make any changes to our company policies, prices, and other changes without any difficulties. However, if I needed help Thinkreservations was always just a phone call away.

The calendar functions are a little too small for my iphone. But I use it anyway, its just so convenient. Maybe ThinkR can come up with an app.

I LOVE THE CUSTOMER SERVICE!

THE EASE OF USE FOR BOTH OUR GUESTS AND STAFF. THEY CONTINUALLY UPGRADE TO NEWER AND BETTER FEATURES.

I DON'T LIKE THE FACT THT WHEN I SET A MINIMUM NIGHT, THE SOFTWARE ALTERS IT WHEN THOSE MINIMUMS CANNOT BE MET. I HAVE TO BLOCK THOSE ROOMS MANUALLY.

Absolutely EXCELLENT! From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. Twenty years in business and multiple frustrating property management systems later, ThinkReservations finally came on our radar and we see no reason to ever change.

Most user friendly, sensitive-to-user-needs system we've encountered in 20 years of hospitality business.

Limitations in creating response templates, as we do not know HTML

Having used other reservation systems we found ThinkReservations to be easy to implement and very easy for our users to learn. Just about everything we need to do can be accomplished on one screen. Our main reason for switching to Think was their interface to OTA's which makes keeping multiple calendars obsolete. Their support is excellent. We've never been kept waiting for a response. their support personnel are knowledgeable and friendly.

There is nothing we do not like. When we've come up with an issue their support has been able to resolve every one promptly.

I am not a techie person, and it is pretty easy to use. However, should I have any issues there is always a helpful hand offered from their team.

EVERYTHING, ease of use, wonderful team that is very knowledgeable and helpful

no complaints whatsoever -I only wish I knew more how to use the product more efficiently As I said before, I am not techie

Very Positive. I personally have called for customer support and have been pleased with their help.

The ease of use in generating rate changes across internal and external (OTA) platforms, as well as the breadth and detail of reports which we use on a daily basis. The previous desktop software was cumbersome and the support was slow to respond and many times was unable to fix issues we had. I can get immediate help now and most issues are quickly and efficiently resolved.

I am satisfied with all aspects of the software.

Makes entering bookings quick. Any edits can be done with the click of a couple of buttons. Love this system.

Can't say enough good things about this product. From the first day of using it was easy getting set up and using. Best customer service ever.

The only con is it is not set up for putting in long term bookings such as week or monthly bookings. Must put in for each day which is time consuming.

Pretty good experience so far.

support platform assistance and ease of use

Inability to sych with more calendars such as Glamping Hub

At the Iris Inn, our package sales skyrocketed using Think Reservations, since packages are shown to the guest at the end of the buying decision.

easy interface with OTAs fabulous support

I cannot think of a single thing I do not like.