--- title: "ThinkReservations Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ThinkReservations. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ThinkReservations is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/thinkreservations-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [ThinkReservations](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/) / ThinkReservations Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/alternatives/) # ThinkReservations User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 120 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 112 reviews (93%) - 4 stars: 7 reviews (6%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - sensitive content hidden] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming. - The team has been exceptional and the system is robust. - Think reservations was a tremendous help to me. ### Most mentioned cons - The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. - The automated emails that are set up do not work well with guests that are staying longer than one month. ## ThinkReservations customer reviews Showing reviews 1-25 of 120 (page 1). ### We left once but came back… best decision ever - Overall rating: 5/5 - Reviewer: Billie-Jayne C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal. #### Cons No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now. #### Reasons for switching to ThinkReservations Cloudbeds was a horrible experience. Hard to modify reservation, lousy reporting, and they cost me thousands in overbooking and chargebacks - two things we never dealt with before. They would do upgrades and have outages in the middle of the day and support was definitely lacking. --- ### Best Reservation Software for my small bnb - Overall rating: 5/5 - Reviewer: Debbie M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great product, great people that own and work there. It has been a very good experience for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Think Reservations for many years. As a small lodging property, their plan worked great for me. Easy to learn and so many great helps to access if needed. They were always prompt in responding to me when I needed help. After 27 years as an Innkeeper, we are closing our bnb. #### Cons I can't really think of any negatives for me. #### Reasons for switching to ThinkReservations Like the product and pricing better with Think --- ### Missing Important Features - Overall rating: 3/5 - Reviewer: Jim M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Nice looking calendar, good phone support #### Cons It lacks significant features. 1. Ability to send "actionable" quotes. Should be able to send quote to guest and have guest complete the booking online. 2. Need the ability to put a pre-authorization on a credit card to cover potential damage and misc charges. 3. Need way to offer travel insurance. #### Reasons for choosing ThinkReservations While researching alternatives for marketing I spoke with Acorn and they recommended TR #### Reasons for switching to ThinkReservations Thought the booking engine would be better. Discovered it was not. --- ### Three's a charm - Overall rating: 5/5 - Reviewer: Amy K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)! #### Cons If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon! #### Reasons for choosing ThinkReservations They are new and small and are still working on their platform. The ladies working there are personable and great but the program needs more time. It's a great software if you don't mind growing with them and being a beta-tester. #### Reasons for switching to ThinkReservations It was too expensive and had a bunch of useless options for a 5 room bed and breakfast but would have been fabulous for something with over 20 rooms. --- ### We Love Using ThinkReservations - Overall rating: 5/5 - Reviewer: Gaylen M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ThinkReservations has allowed us to bring our bed and breakfast and it's website into the current century. It has enabled guests to make their own reservation without waiting to see if it will be accepted or not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Think Reservations is easy to use. I can open it from anywhere I might be to make a reservation - phone, tablet, desktop, overseas and have all the information I need right there. It's easy to customize, to add "add-on" items to guests making a reservation online. Customer support is prompt and knowledgeable and the classes they offer always teach me something else I could be doing to increase profits in my business. #### Cons I wish there were other options for payment. I feel like the one option that works with Think doesn't provide the best rates for credit card processing. But to use another merchant account, then I'd have to have two - which doesn't make sense. #### Reasons for choosing ThinkReservations Overall cost, monthly the costs were less and because the majority of our bookings are direct the channel manager fee was a better fit for us. #### Reasons for switching to ThinkReservations We wanted a system that showed all availability, let guests make their own reservations online without having to wait for a response to see if their reservation was accepted and would take payment at the time of booking. Think did all of that for us. --- ### Easy to Use and Awesome Support - Overall rating: 5/5 - Reviewer: Patricia H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue. #### Cons Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear. #### Reasons for choosing ThinkReservations I felt that the owners were very customer focused, technologically savvy, and their backgrounds regarding the front end (ease of customer use) and their back end (ease of use for the owner) was a big selling point. Also their desire to improve their product as needs are identified. --- ### Work Smarter... not harder - Overall rating: 5/5 - Reviewer: Mary Jo B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful. #### Cons My one request would be a notation for repeat guests on the home screen calendar. #### Reasons for choosing ThinkReservations No other companies were willing to find a solution/ write code for my restaurant / bar needs. Also, Think Reservation provides advanced OTA features and ease of use - customizable Booking engine which has increased my amenity bookings. #### Reasons for switching to ThinkReservations OTA features, booking engine, willingness to customize the software to provide the features I needed for my restaurant. No other companies were willing to find a solution for my restaurant / bar needs. #### Vendor response Hi Mary Jo, Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder. We very much appreciate that you place your trust in our team with such an important role in your business! Replied January 2020 --- ### Close to Optimal - Overall rating: 5/5 - Reviewer: Ilona M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out. #### Cons Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports. #### Reasons for choosing ThinkReservations N/a #### Reasons for switching to ThinkReservations See above. They upgraded to a new version and took away several things I needed #### Vendor response Hi Ilona, Thank you so much for taking the time to share your experience with ThinkReservations! We really value it. It's wonderful to hear that your transition to ThinkReservations went so smoothly and that you find navigation and reports to work so well for your business! We've passed on your suggestion regarding report parameters to our development team for future consideration - great idea! We appreciate your feedback on our pricing structure. We have found that by keeping our pricing simple and relative to the size of the property, we can be accessible to a wide range of businesses. Thank you so much for trusting ThinkReservations to play such an important role in your business! Replied August 2019 --- ### Think has supported 40% increase in business - Overall rating: 5/5 - Reviewer: Marty E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to convert - stood up Think 10 days after closing on buying our B&B 2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice 3. Easy conversion - we brought over past customer data and set up quickly - great support 4. Responsive and effective support 5. Reasonable pricing #### Cons nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great #### Reasons for choosing ThinkReservations Clean interface Intuitive use Competitive pricinng #### Vendor response Hi Marty, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing! Thank you for trusting ThinkReservations to play such an important role in your business! Replied May 2019 --- ### Give Think Reservations a try- you'll be glad you did! - Overall rating: 5/5 - Reviewer: Sharon M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Think reservations was a tremendous help to me. It saved me a tremendous amount of time. I was so glad to have found them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Think Reservations was always there to help when I had questions or needed help. The fact that they kept up with other sites to record reservations was great. The before and after letters were also wonderful. I only had one unit (three bedrooms) but I still think it was a great resource. #### Cons The fees, as I only had one unit. It was a little expensive as I only had one unit, but it was well worth it in the time it saved me. --- ### It all comes down to the service and people! - Overall rating: 5/5 - Reviewer: Erica A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. The team has been exceptional and the system is robust. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our onboarding team has been AMAZING! [sensitive content hidden] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming. #### Cons As with anything, there is always a learning curve and just figuring out how to do what needs done, but I don't know that it is technically a Con. --- ### Great System for Small Inns - Overall rating: 5/5 - Reviewer: Allison B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Owning an inn for over 17 years, I have used several reservation systems. ThinkReservations is the most user-friendly. And the price can't be beat. The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. You will make it up with the price of their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Calendar is easy to navigate and the emails are stylized and can be scheduled. #### Cons Many reservation systems now offer to build and host your website as part of the setup. It would be nice if Thinkreservations offered that. --- ### Best decision EVER!!!!! - Overall rating: 5/5 - Reviewer: Pat Bishop B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well. #### Cons I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks #### Reasons for choosing ThinkReservations When we met them at the conference, they took the time to sit with us, show us how it could work for us and they were confident and you could read through their actions that they believed in their product. #### Reasons for switching to ThinkReservations We knew our old system was going to fade away and we wanted a system that was efficient, but not cumbersome. We have found it!!! #### Vendor response Hi Pat, Thank you for sharing your enthusiastic review of ThinkReservations! We're so glad you made the decision to become a "Thinker"! We love to hear that you're saving time so you can be more attentive to your guests. It's also great knowing your guests have found our booking engine to be easy to use! We pride ourselves on the accuracy of our reports! ThinkReservations rounds taxes on each line item of the bill instead of the total of the bill, so we'll have a member of our Support team reach out to you shortly to walk you through where any discrepancy might be. Thank you so much for trusting ThinkReservations for such an important part of your business. Replied July 2019 --- ### Excellent Customer Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Stated Above. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of. #### Cons A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly. #### Vendor response Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business. Thank you for trusting ThinkReservations to play such an important role in your business! Replied March 2019 --- ### Intuitive PMS - Overall rating: 5/5 - Reviewer: Sara K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered The ThinkReservations team was professional and the customer support was fantastic. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThinkReservations was a great fit for our property and very user friendly to manage. Straightforward and intuitive. #### Cons The booking engine feature was not the best fit for our property as it did not show availability. The lack of integrations was a set back. --- ### Best in Class Functionality, Reliability, and Friendly Customer Service - Overall rating: 5/5 - Reviewer: Dan C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Think provides nice tools to communicate with our guests in a proactive manner before, during and after their stay with us. Easy to customize and personalize. They also provide great tools to maximize revenues with their yield management tools. They provide flexibility in their system to accommodate many business types and needs. I've never felt I need to compromise my operational systems to fit Think's functionality....rather it's the other way around. I can usually customize Think's system to meet my operational needs. Their customer service / support is immediate and friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It provides me all the primary tools I need to manage my lodging business, i.e. reservation management system, booking engine, channel management, payment processing, and guest relations/communications. Simple, intuitive, comprehensive, thorough. #### Cons I'd like to be able to copy rates within a single rate type from one set of dates to another set of dates. #### Vendor response Hi Dan, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you find ThinkReservations to be so comprehensive - it sounds like you're really maximizing your use of the features. It's also wonderful to know that you've had great interactions with our Support team whenever needed! Thank you for trusting ThinkReservations to play such an important role in your business! Replied July 2019 --- ### The Best Customer Service Ever! - Overall rating: 5/5 - Reviewer: Mutale K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It is a great system and used by many people we know. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and a lot of things we were doing manually got automated when we migrated. #### Cons The software was a step up from our old system and I had no problems --- ### Think Reservations continues to exceed my expectations! - Overall rating: 5/5 - Reviewer: Keith H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ThinkReservation's software and ongoing industry education is an excellent value and adds tremendously to my business. I consider ThinkReservations to be a partner in my business, not just a provider of software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. All the aspects of the software that I use are easy to find, customize, and utilize. The customer support was tremendous in helping me customize the software for my needs. #### Cons At first I was a little overwhelmed with all the options for use. Once I realized I could choose which items to use for my business needs it became much easier. #### Reasons for choosing ThinkReservations I met representatives of ThinkReservations at the WBBA Conference and liked what they had to offer and the support they promised. The software more than met my needs at a very affordable price. The customer support - both for their product and for the industry - and the ongoing education offerings have been extremely helpful to our operations. #### Reasons for switching to ThinkReservations I was looking for a more powerful PMS program at a price I could afford. --- ### Sometimes need help from live person. - Overall rating: 5/5 - Reviewer: Joanne J. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. When I first got involved with think reservations there was always a person 7 days a week available to help me. The person was always very knowledgable. Now there is no live help on weekends and that is hard for me. Also when I do get a live person they do not seem to be as knowledgable as in the past and that can be frustrating and time consuming for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Multiple sources for operating! #### Cons Nothing it's a great product. Sometimes hard for me to understand all I need to use. #### Reasons for switching to ThinkReservations Was told by a friend think was much better and it has been much better. #### Vendor response Hi Joanne, Thank you for taking the time to share your experience with ThinkReservations! We appreciate it. We're happy to know that you've found ThinkReservations easy to use! Please note that our Support team is still available during normal business hours Monday through Friday, but there is also someone always available for emergency support evenings and weekends, at no additional charge. Please don't hesitate to reach out to our team with any questions! Thank you again for trusting ThinkReservations to play such an important role in your business! Replied August 2019 --- ### Easy format - lots of options. - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are really grateful for Thinkreservations. We were doing all of our own credit card processing and calendar blocks. Now our customers can make their own reservations without needing to call me on the phone (so old school). ThinkR helped us get up to date with how people are making online reservations. From the first day of set-up to now we feel comfortable calling them for assistance. We love the way they made the reservations page look like our own website. When we updated our website they were very quick to update their page as well to keep things looking uniform. We highly recommend working with ThinkR. We like their small company and high quality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After learning the software I was able to make any changes to our company policies, prices, and other changes without any difficulties. However, if I needed help Thinkreservations was always just a phone call away. #### Cons The calendar functions are a little too small for my iphone. But I use it anyway, its just so convenient. Maybe ThinkR can come up with an app. #### Vendor response Hi Mary, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to hear that you've found the system easy to use and that it's been beneficial to your guests, allowing them to now book right online! We've noted your request for an app and will definitely let you know if we develop one in the future. Thank you for trusting ThinkReservations to play such an important role in your business! Replied May 2019 --- ### Easy to Use Software - Overall rating: 4/5 - Reviewer: Laurie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThinkReservations is easy to use and has features that make running our business easier. It's pretty intuitive but if I need help, the Help section is great and if I need more help the Customer Service is very responsive. #### Cons Still waiting for ThinkReservations to sync with our credit card processor so that we don't have the extra step and cost of using a gateway service. #### Reasons for switching to ThinkReservations Price and features #### Vendor response Hi Laurie, Thank you for taking the time to share your feedback on ThinkReservations! It's so important to us that our customers find the system easy to use, so it's great to read that this has been your experience. Definitely let our team know which processor you use so we can keep track for future integrations. We wish we could directly connect to every processor, but our payment gateway option provides the next best thing in terms of choices! We really appreciate that you trust ThinkReservations to be such an important part of your business! Replied August 2019 --- ### Initiating Yield Management - Overall rating: 5/5 - Reviewer: Theresa R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We started yield management today and the customer service rep that helped us also added value to our experience based on helping us understand the time frame parameters of online pricing/booking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of using it was what we like most about the software. #### Cons We could not send individual rules for each cabin's pricing unless we had a rate type set up for each cabin. #### Vendor response Hi Theresa, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We're so happy to hear that you were able to benefit from meeting with a member of our Support team to assist you with using our Yield Management tools. We have noted your feedback regarding the suggestion for being able to set individual rules by cabin within the same rate type. We will definitely let you know as we enhance the flexibility of Yield Management rules into the future. Thank you for trusting ThinkReservations to play such an important role in your business! Replied March 2019 --- ### Best customer service in the industry! - Overall rating: 5/5 - Reviewer: Matt R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the ease of use of the software and how intuitive it is. But the best part of this software is the customer service. I have needed help from time to time and the agents have always been patient and thorough to make sure my problem was solved. I have always had a good experience with ThinkReservations. #### Cons It would be nice to have a way to know which one of my staff created or edited a reservation. It would also be nice if emails sent from the software could be retrieved within the reservation itself. #### Vendor response Hi Matt, Thank you so much for taking the time to share your thoughts onThinkReservations! It is wonderful to hear that you've have such a great experience with our Support Team - they are the best and truly love what they do! I'm happy to let you know that ThinkReservations does support the ability for each user at your property to have a unique login. This allows you to take advantage of our audit trail feature, which tracks all actions taken within a bill or reservation, including who created it and who made any modifications. A member of our Support Team will reach out to you to help you better understand this feature shortly. We really value that you trust ThinkReservations to play such an important part in your business! Replied September 2019 --- ### Superb product! - Overall rating: 5/5 - Reviewer: Daina B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Always responsive when needed and always implementing new and improved capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly, provides exceptional capabilities for small hospitality properties, affordable and well supported. #### Cons Would love a better interface with QuickBooks #### Reasons for choosing ThinkReservations Better product from Think. #### Reasons for switching to ThinkReservations Think was better. Much better. #### Vendor response Hi Daina, Thank you for taking the time to share your review of ThinkReservations! It means so much to us to know you've found the system to provide an exceptional level of features and service. We appreciate you trusting our team with such an important role in your business! Replied January 2020 --- ### Great Product - Overall rating: 5/5 - Reviewer: Doug B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Think Reservations is a full property management system that is easily learned and operated. The program takes care of most of the difficult functions of running a small lodging facility. It easily integrates with most OTAs and has great accounting functions and reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and great support! The best of about 5 Property management systems I have used over 16 years! #### Cons Task manager could be better. Setting rates #### Vendor response Hi Doug, Thank you for taking the time to share your review of ThinkReservations! We really appreciate your feedback. We are thrilled to know that you find the system easy to use and have had a great experience working with our Support team when needed. It means so much to us that you trust ThinkReservations to be such an important part of your business. Replied August 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/reviews/?page=2) --- ThinkReservations Reviews, Pros and Cons - 2026 Software Advice