Find the best Hotel Front Desk Software

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Cloudbeds

Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. O...Read more about Cloudbeds

4.4 (324 reviews)

26 recommendations

WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more about WebRezPro

4.6 (194 reviews)

24 recommendations

Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is p...Read more about Little Hotelier

4.0 (155 reviews)

17 recommendations

innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad

4.5 (224 reviews)

8 recommendations

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ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based cus...Read more about ThinkReservations

4.9 (116 reviews)

7 recommendations

RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the...Read more about RoomKeyPMS

4.3 (84 reviews)

7 recommendations

Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing managemen...Read more about Innkeeper's Advantage

4.9 (20 reviews)

7 recommendations

Skyware

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware

4.3 (4 reviews)

7 recommendations

eviivo

eviivo Suite is an award-winning booking and property management platform, trusted by over 26,000 accommodations globally. It is designed to help accommodation businesses of all types and sizes go further, faster, and simplify wit...Read more about eviivo

4.1 (382 reviews)

6 recommendations

Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more about Maestro PMS

4.3 (23 reviews)

2 recommendations

GuestTracker

Guest Tracker Campground & Lodging Software is a reservation management software that is designed for Campgrounds, Lodging, and RV Parks. TCS Technologies has been designing and implementing software solutions for 15+ years and Gu...Read more about GuestTracker

4.5 (12 reviews)

2 recommendations

ResNexus

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifu...Read more about ResNexus

4.8 (387 reviews)

1 recommendations

Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recomme...Read more about Infor HMS

3.3 (6 reviews)

1 recommendations

Lodgify

Lodgify is the #1 All-In-One Vacation Rental Software that simplifies the process of managing a vacation rental business. Easily create a bookable website, synchronize property data and availability across other channels, and mana...Read more about Lodgify

RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV p...Read more about RMS Cloud

eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, a...Read more about eZee Absolute

iGMS

iGMS is the only vacation rental software that automates up to 90% of daily hosting tasks & management. Easily control all OTA accounts like Airbnb, Booking.com, & Vrbo from one multi-calendar. Grow direct bookings with our intuit...Read more about iGMS

Sirvoy

Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relations...Read more about Sirvoy

Hotelogix

Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other mo...Read more about Hotelogix

eZee Frontdesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group...Read more about eZee Frontdesk

Buyers Guide

Last Updated: March 16, 2023

They say that the first impression is the last impression.

For hotels (or the hospitality industry in general), this statement rings exceptionally true. Hotel front desks are the very first point of contact for customers, and a bad experience at this point can leave a long-lasting impression that will likely color their overall experience even if they get the best of facilities later.

Imagine this: an exhausted traveller walks into a hotel to find his bookings mixed up by the front desk staff and experiences a subsequent delay in getting another room. This experience is likely to be carried over during the rest of the stay even if the hotel staff tries to make up later.

A front desk software tool can help in preventing such scenarios. It can help front desk staff perform their duties competently and swiftly.

To help hotel owners pick the right front desk software, we have curated this guide with all the necessary information about the software.

Here is what we will cover:

What is hotel front desk software?

Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc.

The software helps users avoid manual errors while performing tasks and also prevents duplicate entries during reservations and bookings. 

Overview-of-room-allotments-in-eZee-Absolute

Overview of room allotments in eZee Absolute

Common features of hotel front desk software

Know the features offered by hotel front desk software in detail before you invest in one. Weigh them against your needs and proceed to purchase accordingly.

Reservation and bookings management

Allow users to add or update bookings from different channels. They can process deposits and also check real-time reservation status to get an overview of all bookings.

Check-in and check-out management

Allow the front desk staff to process customer check-ins and check-outs from a single tool.

Guest ID registration

Let users upload guest ID documents into the system. IDs saved in the database can be retrieved at a later time for processing booking requests from repeat customers.

Communication tools

Facilitate interactions between front desk staff and customers over multiple channels. The staff can send notifications about reservations, cancellations, check-ins, check-outs, etc. to guests using the software.

Rate management

Give the front desk staff seamless access to real-time pricing information as well as the ability to create and update prices based on the season. They can also create promotional codes, custom packages, and provide rates with automatic tax calculations.

Notifications

Provide automatic notifications to the staff about late arrivals, overstays, pending/modified bookings, cancellations, etc.

Housekeeping management

Allow housekeeping staff to input updates about a room and its supplies (for instance, the use of minibar). These details help the front desk staff process check-outs and be updated on the room’s availability for the next reservation.

Team management

Assign staff members to different duties and shifts. Administrators can manage and supervise assigned tasks using the software.

Reporting and analytics

Provide users with reports on payment delays, sales, revenue, occupancy levels, inventory details, and more to help them improve profitability.

What type of buyer are you?

Typically, there are two kinds of hotel front desk software buyers. Understanding the concerns of these two buyer groups will help you invest wisely in the software that aptly addresses your needs.

  • Single establishment owners: If you own a single-location establishment, you need a software tool that offers basic features such as reservation management, housekeeping management, rate management, and check-in and check-out management.

  • Multi-location hotel owners: If you own establishments at multiple locations or a hotel chain, you need a software solution that goes beyond the basic features. You would need advanced features such as reporting and analytics, multi-property management, and audit trails.

Benefits of hotel front desk software

Having a hotel front desk software tool has the following benefits:

  • Improves customer handling time: Hotel front desk software lets users handle customer check-ins, check-outs, and reservations swiftly. They are able to prevent errors and duplicate entries.

  • Boosts visibility: The front desk staff gets an upfront status of rooms (vacant, clean, occupied, reserved, etc.), staff responsibilities, and shift assignments from a single dashboard. This helps in better management of tasks, thereby improving customer satisfaction.

Key considerations

It’s important to consider the following factors when you are looking to invest in a hotel front desk software solution:

Ease of use: A hotel front desk tool must boost the efficiency of front desk staff, not increase their administrative burden. Therefore, the software must be easy to use to prevent the front desk staff from struggling while performing their duties. A free trial or demo of the potential purchase is a good way to gauge this factor.

Customer support: Every software has the potential to malfunction at some point during its life cycle. This can severely impact front desk operations once the staff starts relying on the software for all associated tasks. To avoid issues after implementation, ask the vendor about the level of customer support available and negotiate service level agreements.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.