# Best Hotel Front Desk Software - 2026 Reviews & Pricing

> Find the best Hotel Front Desk Software for your organization. Compare top Hotel Front Desk Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/hotel-management/front-desk-comparison

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Hotel Front Desk Software

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# Best Hotel Front Desk Software of 2026

Updated June 23, 2026

On this page

1.  Popular Comparisons
2.  Buyers Guide

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108 results

### Compare Products

Showing 1 - 25 of 108 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
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### Compare Products

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/)

4.59

[(217)](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

WebRezPro is a flexible, cloud-based property management system (PMS) built to give independent lodging providers the same operational power as major chains without the headache. Whether you run a boutique hotel, a cozy inn, or a vacation rental, our platform brings your entire world into one clear view. From reservations and inventory to accounting and reporting, WebRezPro streamlines both front desk and back office operations with powerful tools that handle the busywork so you can focus on your guests. WebRezPro features a commission-free booking engine, seamless connectivity to more than 150 hospitality systems, and full mobile access for those on the move.WebRezPro has a North America-based support team available seven days a week. And by combining real time inventory across all channels with integrated payment processing, we eliminate the stress of manual reconciliation.... [Read more](https://www.softwareadvice.com/hotel-management/webrezpro-profile/)

### Best rated features:

Room Booking

5.0

Occupancy Management

5.0

Mobile Access

5.0

Customizable Branding

5.0

[See all features](https://www.softwareadvice.com/hotel-management/webrezpro-profile/#key-features)

[Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/)

4.30

[(342)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.... [Read more](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/)

### What users love

-   Intuitive and user-friendly interface
-   Centralized multi-channel booking control
-   Comprehensive hotel operations toolkit

### To take in mind

-   Slow and unhelpful customer service
-   Opaque pricing and upselling issues
-   Delayed and limited email assistance

### Best rated features:

Multi-Language

5.0

Drag & Drop

5.0

For Hostel/Dorm Managers

5.0

Dorms

5.0

### Worst rated features:

Pipeline Management

1.0

Multi-Property

1.0

Price/Margin Management

1.5

[See all features](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/#key-features)

[Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/)

4.61

[(59)](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest experiences. Founded in 2012 in Prague, what began in a single hotel has grown into a global platform powering the modern hospitality industry. The Mews platform spans PMS, POS, RMS, Housekeeping and Payments, helping hoteliers move from property management to profit management. By connecting every layer of hotel operations and revenue, Mews enables teams to drive efficiency, maximize profitability and deliver exceptional guest experiences at scale. Today, Mews powers more than 15,000 customers across 85 countries, serving clients from global hospitality brands to independent properties. With a highly connected hospitality cloud and an extensive ecosystem of integrations, Mews provides hoteliers with unmatched functionalities, flexibility and connectivity all supported by AI to run their businesses their way. Mews has been consistently recognized for its innovation and workplace culture. The company was named Best PMS in 2024, 2025 and 2026, Best POS in 2026, and has been listed among the Best Places to Work in Hotel Tech for six consecutive years by Hotel Tech Report. To date, Mews has raised $710 million from investors including EQT Growth, Atomico, HarbourVest Partners, Kinnevik, Battery Ventures, Tiger Global Management and Goldman Sachs Alternatives, accelerating its mission to redefine hospitality through technology.... [Read more](https://www.softwareadvice.com/hotel-management/mews-commander-profile/)

### Best rated features:

Channel Management

5.0

Activity Dashboard

5.0

Booking Management

5.0

Inventory Management

5.0

### Worst rated features:

Marketing Automation

1.0

[See all features](https://www.softwareadvice.com/hotel-management/mews-commander-profile/#key-features)

[roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/)

4.30

[(129)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

roommaster (formerly innQuest) is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows. With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations. Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.... [Read more](https://www.softwareadvice.com/hotel-management/roommaster-profile/)

### Best rated features:

Customer History

5.0

Booking Notes

5.0

Partner Management

5.0

Dynamic Pricing

5.0

[See all features](https://www.softwareadvice.com/hotel-management/roommaster-profile/#key-features)

[Campspot](https://www.softwareadvice.com/hotel-management/campspot-profile/)

4.56

[(89)](https://www.softwareadvice.com/hotel-management/campspot-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, municipal parks, marinas, and more throughout the United States and Canada. Created by park owners for park owners, this platform allows administrative users to book more online reservations with ease in real-time while driving additional revenue through advanced features. Campers also love the modern and intuitive online booking interface. A proprietary grid optimization algorithm automatically eliminates reservation gaps to get the most out of each campsite. Dynamic pricing suggests real-time rate increases based on bookings. The optional site lock feature allows guests to lock their desired site for an extra fee — generating additional revenue for parks while increasing guest satisfaction. Other revenue-driving and time-saving features include housekeeping, contactless check-in with electronic signature technology, point of sale management, recurring guest billing, flexible business rules, automated reporting, customized interactive maps, and more. Campspot is also backed by unlimited customer support.... [Read more](https://www.softwareadvice.com/hotel-management/campspot-profile/)

### Best rated features:

Channel Management

5.0

Utility Billing

5.0

Third-Party Integrations

5.0

Multi-Location

5.0

### Worst rated features:

Customer Support

1.0

Rental Management

3.6

Rate Management

3.6

[See all features](https://www.softwareadvice.com/hotel-management/campspot-profile/#key-features)

[ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/)

4.79

[(431)](https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings. It also includes reservations calendar and grid, front desk, housekeeping, guest portal and contactless checkin, text messaging, retail add-ons, point-of-sale, gift certificates, credit card processing, direct connections to OTAs and marketing channels (such as Booking.com, Expedia, and Airbnb), dynamic pricing, automatic yield management, Quickbooks export, business reports, and much more. In addition, ResNexus increases your return guest rate with automatic email marketing that includes welcome, thank you, birthday and anniversary emails, as well as newsletters and promotions. The ResNexus reservation grid highlights reservation activity for the next one to three months at a glance. Users can drag-and-drop existing reservations to a new room or date. It sends a confirmation mail to both users and guests whenever a new reservation is made through its online booking system. The solution is PCI compliant with the third-party accredited audit. Support is offered via knowledge base, community forum and phone. Pricing options include per month, quarterly, or annual subscriptions. Custom pricing is available based on your season. OUR INNOVATIVE AND EFFECTIVE ONLINE BOOKING ENGINE INCREASES DIRECT BOOKINGS! ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature! During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay. Our booking engine also has a Travel Protection option which helps protect your business from revenue losses from last-minute cancellations due to illness, injury, or death. MORE BUILT-IN FEATURES SAVES YOUR PROPERTY TIME AND MONEY! ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. Many of our competitors use more 3rd-party integrations for services such as guest portal, cart abandonment, email marketing, point-of-sale, revenue management, and more. That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with some competitors you might to pay a la carte for more specific features you may need. See our comparison page for more info: https://resnexus.com/comparisons/ WE DELIVER RELIABLE, TOP-RATE CUSTOMER SUPPORT ResNexus is more than a software company—we're first and foremost a customer service company, and committed to your success. Our team of experts lead the hospitality industry in providing the best customer support possible. Our highly trained staff is ready to answer your call quickly and professionally. In addition, we provide emergency support if your business runs into problems after regular business hours. MADE FOR PROPERTIES OF ALL SHAPES AND SIZES ResNexus serves thousands of clients of various sizes in multiple industries, such as bed and breakfasts, hotels, lodges, campgrounds, and vacation rentals. Find out why thousands of properties feel ResNexus is the best property management software in the industry.... [Read more](https://www.softwareadvice.com/hotel-management/resnexus-profile/)

### What users love

-   Responsive and knowledgeable support team
-   User-friendly and intuitive interface
-   Comprehensive reservation workflow tools

### To take in mind

-   Cumbersome and limited payment handling

### Best rated features:

Performance Metrics

5.0

Utility Billing

5.0

Media Library

5.0

Customizable Templates

5.0

### Worst rated features:

Lease Tracking

1.0

Housekeeping Management

3.5

[See all features](https://www.softwareadvice.com/hotel-management/resnexus-profile/#key-features)

### Essentials

$30.00/month

### Premier

$50.00/month

[See full pricing details](https://www.softwareadvice.com/hotel-management/resnexus-profile/#pricing-and-plans)

[Innkeeper's Advantage](https://www.softwareadvice.com/hotel-management/inkeepers-advantage-profile/)

4.91

[(22)](https://www.softwareadvice.com/hotel-management/inkeepers-advantage-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management, online booking and a gift certificate point of sale (POS) application. Innkeeper’s Advantage provides a custom website that users can edit to provide real-time information on property type, deals, images, rooms and more. Users can also manage their properties’ room rates in real time by season or specific event and keep track of reservation details. Additionally, Innkeeper’s Advantage features a mobile booking engine. It also enables users to eliminate double bookings and coordinate their availability calendars on various travel sites such as Airbnb, Booking.com, TripAdvisor, Expedia and more. Services are offered on a monthly subscription basis. Support is offered via phone, email and online documentation.... [Read more](https://www.softwareadvice.com/hotel-management/inkeepers-advantage-profile/)

### Best rated features:

Third Party Booking

5.0

Website Integration

5.0

Booking Management

5.0

Customer Support

5.0

### Worst rated features:

Inventory Management

3.0

Mobile Access

4.0

[See all features](https://www.softwareadvice.com/hotel-management/inkeepers-advantage-profile/#key-features)

[Infor HMS](https://www.softwareadvice.com/property/inforhotel-profile/)

3.33

[(6)](https://www.softwareadvice.com/property/inforhotel-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recommended particularly for hotel chains, resorts, cruise lines, casinos, campgrounds, and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence, analytics, and maintenance management. It can easily integrate with point of sale, sales and catering, price optimization, and other applications. Infor HMS offers mobile functionality to engage with guests and empower staff: • Offer mobile-based guest check-in and check-out. • Provide easy hotel room key access. • Reduce nonessential, face-to-face interactions with service staff via contactless processes. • Improve visibility and precision with automated housekeeping and concierge task management. • Make guest services available anywhere in the hotel. The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud technologies to monitor usability and connectivity. Infor HMS is used for midsize to large properties, and can be implemented on-premises or in the cloud as a hosted system. The solution is a scalable, secure, and stable platform. Hoteliers can rely on Infor’s deep hospitality knowledge, experience, and strong relationships with industry leaders.... [Read more](https://www.softwareadvice.com/property/inforhotel-profile/)

### Best rated features:

Online Booking

1.0

Built-in Accounting

1.0

Billing & Invoicing

1.0

Housekeeping Management

1.0

### Worst rated features:

Reviews Management

1.0

CRM

1.0

Guest Experience Management

1.0

Reporting/Analytics

1.0

[See all features](https://www.softwareadvice.com/property/inforhotel-profile/#key-features)

[Skyware](https://www.softwareadvice.com/hotel-management/skyware-profile/)

4.25

[(4)](https://www.softwareadvice.com/hotel-management/skyware-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise computer network server on site. Included in the core program is the online booking engine offering commission-free direct reservations through the property’s website. As an enterprise-based platform, Skyware utilizes Windows-based products and operates on an SQL database and a standard PC-system. Skyware is available as a stand-alone front office/housekeeping system and offers a suite of integrated applications including central reservations, customer relationship management (CRM), maintenance management, outlet/restaurant point of sale, sales and catering, travel agent/wholesaler management and an activity/spa scheduler. Technical support is offered via phone and email and the support offices are based in Frederick, Maryland and Mexico.... [Read more](https://www.softwareadvice.com/hotel-management/skyware-profile/)

[Maestro PMS](https://www.softwareadvice.com/hotel-management/northwind-maestro-profile/)

4.26

[(23)](https://www.softwareadvice.com/hotel-management/northwind-maestro-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, private cloud, self-hosted or on-premise. Designed exclusively for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups looking to support a full service operation across a single or multi-property portfolio, Maestro has been the answer for over 43 years and paved the way for cutting edge innovation to serve their clients. Maestro is a robust and feature rich property management system (PMS) with integrated modules to manage all facets of the guest journey including front desk reservations, yield and rate management, sales & catering, spa and activities, integrated partner point of sale (POS), membership and loyalty, condo owner management, online direct booking engine, while digitalizing the guest journey from point of booking through to check out and everything in between! Maestro’s touchless and mobile app technologies — including contact-free web/mobile/kiosk check-in, mobile key integration, online prepayment portal, mobile check-in and check-out, electronic signature and reg card, configurable 48-hour room availability, mobile intake and waiver forms, and eSignature Document Management — reduce or eliminate the need for physical contact between guests and staff while creating operational efficiencies. The Maestro cloud PMS or Windows PMS hotel management software solutions are backed by an all-inclusive support and service commitment which includes a 24/7 live call-center; free version upgrades; on-demand live one-on-one training; in application live-chat and email support, e-learning center, live webinars; and professional productivity audits to maximize the investment. Regardless of which implementation model you choose, Maestro provides a sophisticated solution, robust feature set, and the latest innovations to keep hoteliers competitive with the freedom to move to any new environment as future business demands dictate. The Power To Choose is yours with Maestro, and ability to have the best of all worlds to customize your solution as you need.... [Read more](https://www.softwareadvice.com/hotel-management/northwind-maestro-profile/)

### Basic

$25,000.00one time

[See full pricing details](https://www.softwareadvice.com/hotel-management/northwind-maestro-profile/#pricing-and-plans)

[eviivo](https://www.softwareadvice.com/hotel-management/eviivo-profile/)

4.05

[(393)](https://www.softwareadvice.com/hotel-management/eviivo-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

eviivo Suite is an award-winning booking and property management platform, trusted by over 30,000 accommodations globally. It is designed to help accommodation businesses of all types and sizes go further, faster, and simplify without compromise. eviivo's all-in-one platform provides hoteliers, property managers, and hosts with an easy way to manage bookings, guests, online travel agencies (OTAs) and property owners. A beautifully designed, color-coded calendar allows users to review all booking activity at a glance, regardless of source or location. It is the central place from which users can easily manage their day-to-day operations. Meanwhile, leading integrations with all major OTAs — such as Booking.com, Expedia, Airbnb, Vrbo & Google Hotel/VR Ads — save hours by keeping not only rates and availability, but photos, descriptions, amenities, promos, policies, taxes, fees, extras and guest messages automatically synchronized across all channels. With competition only a click away, users can enable instant online bookings by adding eviivo’s Booking Engine to their existing website. Alternatively, they can create a new mobile- & SEO-friendly website in minutes to drive commission-free direct bookings. Payment collections can also be safely automated, regardless of booking source. Hoteliers and property managers can accept instant online payment or schedule automated payments in any currency, from all major card types (including PayPal), in full Level 1 PCI compliance. They can also collect payments via secure email payment links. Because eviivo’s property and channel management features, powerful booking engine and advanced payment automation really do work as one, users save countless hours by avoiding manual entries, overbookings and other 'check-in embarrassments'. Guest communications are effortless with eviivo’s unified messaging inbox — which integrates messages from Airbnb, Booking.com, Expedia and Vrbo, plus direct emails, WhatsApp, SMS & guest reviews — and a ground-breaking AI-powered 24/7 concierge to help users answer online inquiries, even while asleep. Dynamic pricing rules and the widest array of promo tools help reward loyalty and drive direct bookings and growth. eviivo's ‘at-a-glance’ KPI Dashboards allow revenue managers to monitor business performance and understand where demand comes from, while exception reporting and period-end trial balance movements give peace of mind to accountants. Property managers looking to expand their portfolio can rely on an architecture designed from the ground up to be multi-user, multi-property, multi-channel and multi-currency. And uniquely, not just via web browser but also via eviivo Mobile! Property managers can look after all stakeholders, from guests to staff and external cleaning teams to property owners. eviivo Suite comes with powerful push-button invoicing features and supports a multitude of tax regimes, including easy automatic price and tax adjustments for extended stays. It can calculate, apply and report management fees and owner charges automatically, and allows users to coordinate housekeeping & repairs via the interactive Cleaning Dashboard. eviivo Mobile, our revolutionary, award-winning native mobile app, frees users to manage their business from anywhere, anytime. Since user access can be granted under the most granular set of roles and permissions, eviivo Suite and eviivo Mobile unlock new ways to work with internal and external stakeholders. With open APIs and a host of partner integrations – from check-in & smart lock providers to ERP systems, travel insurance & gift vouchers – eviivo Suite is part of an ever-expanding ecosystem. Its latest integration with Zapier uses triggers based on bookings events, cancellations, room changes, or changes in cleaning/maintenance statuses, to give users freedom to build custom automated workflows between eviivo Suite and over 3,000 other apps and web services.... [Read more](https://www.softwareadvice.com/hotel-management/eviivo-profile/)

### What users love

-   Comprehensive training and resources
-   Consistently helpful and courteous staff
-   Robust and evolving feature set

### To take in mind

-   Inconsistent and unresponsive customer service
-   Challenging and inconsistent setup process
-   Unreliable and slow phone assistance

### Best rated features:

Real-Time Updates

5.0

Customizable Templates

5.0

Email Management

5.0

Alerts/Notifications

5.0

[See all features](https://www.softwareadvice.com/hotel-management/eviivo-profile/#key-features)

[Hotello](https://www.softwareadvice.com/hotel-management/mingus-hotello-profile/)

4.52

[(89)](https://www.softwareadvice.com/hotel-management/mingus-hotello-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience... [Read more](https://www.softwareadvice.com/hotel-management/mingus-hotello-profile/)

### Best rated features:

User Management

5.0

GDS/OTA Integration

5.0

Billing & Invoicing

5.0

Third-Party Integrations

5.0

[See all features](https://www.softwareadvice.com/hotel-management/mingus-hotello-profile/#key-features)

[ThinkReservations](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/)

4.92

[(120)](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations!... [Read more](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/)

### Best rated features:

Promotions Management

5.0

Data Import/Export

5.0

Group Reservations

5.0

Availability Management

5.0

### Worst rated features:

Third-Party Integrations

3.0

Mobile Access

4.0

GDS/OTA Integration

4.0

[See all features](https://www.softwareadvice.com/hotel-management/thinkreservations-profile/#key-features)

[Hoteliga](https://www.softwareadvice.com/hotel-management/hoteliga-profile/)

4.93

[(98)](https://www.softwareadvice.com/hotel-management/hoteliga-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Hoteliga is a cloud-based hotel property management solution that provides hotels of all sizes, various tools and functionalities, which help them to manage their business operations and routines. Key features include reservation management, point-of-sale (POS), reporting, housekeeping management, an online booking engine, guest history management and rate management. Hoteliga features a drag-and-drop reservation calendar with color-coded entries that can be customized. Hoteliers can also monitor guest history and maintain guest profiles with contact information and preferences. The solution's housekeeping feature automatically generates schedules at specified intervals. Hoteliga also includes a booking engine for the hotel's website, which helps users to manage direct bookings. The reporting feature allows users to create charts showing the breakdown of bookings from various distribution channels. Services are offered on a monthly subscription basis that includes support via phone, email, online FAQs and live chat.... [Read more](https://www.softwareadvice.com/hotel-management/hoteliga-profile/)

### Best rated features:

Maintenance Management

5.0

User Management

5.0

Channel Management

4.9

Reservations Management

4.8

### Worst rated features:

Housekeeping Management

3.0

Built-in Accounting

4.0

Billing & Invoicing

4.0

[See all features](https://www.softwareadvice.com/hotel-management/hoteliga-profile/#key-features)

### Bronze

$36.00/month

Plan for up to 10 rooms or apartments.

### Silver

$64.00/month

Plan for up to 40 rooms or apartments.

### Gold

$114.00/month

Plan for up to 90 rooms or apartments.

[See full pricing details](https://www.softwareadvice.com/hotel-management/hoteliga-profile/#pricing-and-plans)

[Operto Teams](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/)

4.88

[(101)](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Operto Teams (formerly VRScheduler) is the best software for managing vacation rental operations. It gives you a complete view of information on tasks, staff, vendors, issues, owners, and properties. Staff in the field use a mobile dashboard to complete tasks, upload images and videos, and submit any issues they find. All the information they need is at their fingertips, with communication back to you in real time. Owners have an interactive dashboard where they can submit Owner and Owner Guest stays, as well as see the status of their properties, view owner reports, submit payment and more. Managers can track all billable items to push into Quickbooks or other accounting platforms. Payroll is a snap for pay by job and pay by hour, with reports that can blend different pay types into one report. Save time, eliminate mistakes and create happier guests, owners and staff with Operto Teams. Take a Demo today!... [Read more](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/)

### Best rated features:

Scheduling

5.0

Drag & Drop

5.0

Service History

5.0

Vendor Management

5.0

### Worst rated features:

Property Management

1.0

Data Synchronization

4.0

Billing & Invoicing

4.0

[See all features](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/#key-features)

[Stayflexi](https://www.softwareadvice.com/hotel-management/stayflexi-profile/)

4.70

[(163)](https://www.softwareadvice.com/hotel-management/stayflexi-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Stayflexi is a property management software that helps businesses in the hospitality industry manage various administrative operations related to housekeeping, room bookings, payment processing and more. Professionals can handle check-in/out processes and update the rates or reservation status of rooms across multiple channels. Stayflexi offers mobile applications for iOS and Android devices, enabling hotels to view upcoming bookings on a calendar and streamline point-of-sale (POS) operations. Administrators can use the dashboard to view transactions, issue refunds and collection reports on a centralized platform. Additionally, it lets users monitor business performance through actionable analytics and generate detailed reports. Key features of Stayflexi include self check-ins, audits, task management, KPI monitoring and commission handling. Pricing is available on request and support is extended via live chat, knowledge-base, phone, email and an inquiry form.... [Read more](https://www.softwareadvice.com/hotel-management/stayflexi-profile/)

### Best rated features:

Third-Party Integrations

5.0

Inventory Tracking

5.0

Content Management

5.0

Online Payments

5.0

### Worst rated features:

User Management

3.0

[See all features](https://www.softwareadvice.com/hotel-management/stayflexi-profile/#key-features)

### Basic

$40.00/month

[See full pricing details](https://www.softwareadvice.com/hotel-management/stayflexi-profile/#pricing-and-plans)

[Inn Style](https://www.softwareadvice.com/hotel-management/inn-style-profile/)

4.85

[(71)](https://www.softwareadvice.com/hotel-management/inn-style-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Bookings? Sorted. Calendars? Synced. Vibes? Immaculate. Inn Style helps your property run smooth, so you can kick back & host like a legend. Manage your sales channels with our channel manager, grow direct bookings with our integrated booking engine and improve efficiencies all from one easy-to-use property management system. Say goodbye to double bookings and hello to smooth stays. Inn Style brings the power, polish & punch your property needs. Ready to rule your reservations? Every reservation, from all your booking channels in one place; updated automatically and in real-time. All this with zero fees charged by Inn Style for channel bookings. Ditch the redirects. Level up your bookings. Inn Style is the booking engine that gets it done—with style. Turn your website into a booking powerhouse with Inn Style’s integrated booking engine, take more direct bookings and increase your average booking value with one of the most flexible booking journeys on the market.  All the features you need to run your Cabin, Glampsite, Holiday Let, B&B and Guesthouse, Small Hotel, Camp Site, Wine Farm, Lodge, Pub & Inn, Ski Chalet and more – we even work with catteries. The all-in-one property management system. Simplified.... [Read more](https://www.softwareadvice.com/hotel-management/inn-style-profile/)

### Best rated features:

Price/Margin Management

5.0

Payment Processing

5.0

Calendar Management

5.0

Rate Management

5.0

[See all features](https://www.softwareadvice.com/hotel-management/inn-style-profile/#key-features)

### 1 Room / Unit

£21.99/month

### 2 Rooms / Units

£37.99/month

### 3 Rooms / Units

£43.99/month

[See full pricing details](https://www.softwareadvice.com/hotel-management/inn-style-profile/#pricing-and-plans)

[Sirvoy](https://www.softwareadvice.com/hotel-management/sirvoy-profile/)

4.68

[(301)](https://www.softwareadvice.com/hotel-management/sirvoy-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. Sirvoy’s booking management software can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings. Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more. Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.... [Read more](https://www.softwareadvice.com/hotel-management/sirvoy-profile/)

### Best rated features:

Built-in Accounting

5.0

Dorms

5.0

Guest Experience Management

5.0

Multi-Location

5.0

[See all features](https://www.softwareadvice.com/hotel-management/sirvoy-profile/#key-features)

### Starter

$15.00/month

Pricing depends on the range of rooms.

### Pro

$54.00/month

Pricing depends on the range of rooms.

[See full pricing details](https://www.softwareadvice.com/hotel-management/sirvoy-profile/#pricing-and-plans)

[Aiosell](https://www.softwareadvice.com/hotel-management/aiosell-profile/)

4.81

[(67)](https://www.softwareadvice.com/hotel-management/aiosell-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Aiosell is an All in One Hotel Hotel System uses automation & AI to increase revenues for hotels. Aiosell system includes Property Management System, Revenue Management System, Channel Manager, Booking Engine, Reviews Manager, Purchase Management, Engineering Management, etc. Designed by hotel owners, Aiosell efficiently addresses hospitality pain points by automating all hotel-related services on one unified system. Core USP of Aiosell is state of art Revenue Managmeent System that uses dynamic pricing & AI to set real-time rates in all online travel agencies that can maximize business. Aiosell is used by 300+ hotels in 20+ countries. Aiosell comes with the assurance of increase in business and reduced operational costs.... [Read more](https://www.softwareadvice.com/hotel-management/aiosell-profile/)

### Best rated features:

Tax Management

5.0

Restriction Management

5.0

Kill Switch

5.0

Front Desk Management

5.0

[See all features](https://www.softwareadvice.com/hotel-management/aiosell-profile/#key-features)

### Basic

$15.00/month

[See full pricing details](https://www.softwareadvice.com/hotel-management/aiosell-profile/#pricing-and-plans)

[Innkey PMS](https://www.softwareadvice.com/hotel-management/innkey-pms-profile/)

4.84

[(44)](https://www.softwareadvice.com/hotel-management/innkey-pms-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

InnKey PMS is a cloud-based hotel property management solution that is designed for small to midsize hospitality companies such as independent hotels, hotel chains, resorts, inns and lodges. The solution can manage multiple properties with a single login and data can be consolidated by region, concept or brand. Key features include reservation, management of material, laundry, housekeeping and point of sale (POS). The reservation feature helps in displaying bookings with guest names, which are color-coded to denote a confirmed booking, bookings on hold, wait-listed reservations and new requests. The information regarding room bookings such as the number of rooms occupied, average room rates and group reservations are also visible from the booking screen. The housekeeping module helps users to get information about laundry and other service requests. Financial operations are handled with an accounts receivable feature that updates new transactions from the front desk, restaurant or retail POS locations. Support is available via live chat.... [Read more](https://www.softwareadvice.com/hotel-management/innkey-pms-profile/)

[SabeeApp](https://www.softwareadvice.com/hotel-channel-management/sabeeapp-profile/)

4.76

[(72)](https://www.softwareadvice.com/hotel-channel-management/sabeeapp-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SabeeApp is an all-in-one, cloud based hotel management software for modern hoteliers. From your account you can manage sales, reservations, pricing, administration and more. All your data is synced 24/7. We provide PMS, Booking Engine, Channel Manager, Guest Experience Tools, Payment Solutions, Guest Communication tools + localised solutions for hoteliers in more than 70 countries. PMS system - interactive drag-and-drop calendar that can help you manage operations throughout the day with fast check-in, guest profiles and history, housekeeping, group bookings, split reservations, invoicing, reports. Channel Manager - keeps availability and rates in sync across channels with real-time updates after new reservations, cancellations, or modifications. List your property on all major booking platforms and on local domestic travel agencies websites. Booking Engine: create a fully customizable booking engine which can be integrated into social media channels, inserted as a widget into websites, and supported on mobiles and tablets. SabeeApp’s online hotel booking software can help you take advantage of receiving direct, commission-free reservations from your guests. Payment Gateway - automate your property's payments. SabeePay payments are quick, easy and integrated into SabeeApp PMS. Process credit and debit cards and integrate payment gateway into booking engine. Competitive transaction fees, multiple currencies supported. GuestAdvisor Tools - solutions that can make your guest's stay remarkable. Virtual concierge services - provides your guests with useful information about your hotel and activities nearby. Mobile keycards - guests can open their room doors using nothing but their smartphones. Contactless online checkin - Give your guests the opportunity to comfortably check in from wherever they want. Instant feedbacks - request feedback from your guests right after their arrival. This allows you to receive helpful feedback quickly and easily.... [Read more](https://www.softwareadvice.com/hotel-channel-management/sabeeapp-profile/)

### Best rated features:

Partner Management

5.0

Inventory Control

5.0

Calendar Management

5.0

Multi-Location

5.0

### Worst rated features:

API

2.0

Customer Database

3.0

Billing & Invoicing

3.0

[See all features](https://www.softwareadvice.com/hotel-channel-management/sabeeapp-profile/#key-features)

### Basic

€89.00/month

Add-ons are available.

[See full pricing details](https://www.softwareadvice.com/hotel-channel-management/sabeeapp-profile/#pricing-and-plans)

[Caterbook](https://www.softwareadvice.com/hotel-management/caterbook-profile/)

4.96

[(27)](https://www.softwareadvice.com/hotel-management/caterbook-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Caterbook is a cloud-based reservation solution, which assists bed and breakfast, guest houses, serviced apartments and hotels with room booking and billing. Key features include customer management, deposit handling, quotation, electronic point-of-sale and notifications. The application helps supervisors manage occupancy, set up price ranges and sync the availability with the calendar. Its channel management module helps update rate plans on various online listing sites such as Booking.com and Expedia, allowing teams to generate marketing reports. Additionally, staff members can calculate and adjust tariff rates based on parameters such as customer type, time, day and more. Caterbook integrates with in-house payment gateway Caterpay, enabling customers to add credit cards, make payments and generate invoices in real-time. The solution is available on a monthly subscription and support is provided via phone, email and documentation.... [Read more](https://www.softwareadvice.com/hotel-management/caterbook-profile/)

### Best rated features:

Reporting/Analytics

5.0

Booking Notes

5.0

Activity Dashboard

5.0

Accounting

5.0

### Worst rated features:

Mobile Access

2.5

[See all features](https://www.softwareadvice.com/hotel-management/caterbook-profile/#key-features)

### Basic

£70.00/month

[See full pricing details](https://www.softwareadvice.com/hotel-management/caterbook-profile/#pricing-and-plans)

[iGMS](https://www.softwareadvice.com/hotel-management/airgms-profile/)

4.63

[(300)](https://www.softwareadvice.com/hotel-management/airgms-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

iGMS is the only vacation rental software that automates up to 90% of daily hosting tasks & management. Easily control all OTA accounts like Airbnb, Booking.com, & Vrbo from one multi-calendar. Grow direct bookings with our intuitive Website Builder. Automate your guest communication & cleaning management, accept payments and monitor your financial performance with ease. Collaborate with your team & use rich direct integrations to grow your revenue.... [Read more](https://www.softwareadvice.com/hotel-management/airgms-profile/)

### Best rated features:

Real-Time Updates

5.0

Price/Margin Management

5.0

Invoice Management

5.0

Property Management

5.0

### Worst rated features:

Third-Party Integrations

2.0

Reporting/Analytics

3.0

[See all features](https://www.softwareadvice.com/hotel-management/airgms-profile/#key-features)

### Flex

$20.00/month

The plan offers a 14-day trial and doesn't include any hidden fee. $1 per booked night.

### PRO

$13.00/month

The plan offers a 14-day trial and doesn't include any hidden fee. Starts at $13 per property per month.... [Read more](https://www.softwareadvice.com/hotel-management/airgms-profile/#pricing-and-plans)

### PRO+

$16.00/month

The plan offers a 14-day trial and doesn't include any hidden fees. Starts at $16 per property per month.... [Read more](https://www.softwareadvice.com/hotel-management/airgms-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/hotel-management/airgms-profile/#pricing-and-plans)

[Djubo](https://www.softwareadvice.com/crm/djubo-profile/)

4.63

[(65)](https://www.softwareadvice.com/crm/djubo-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

DJUBO StarSight is a cloud-based reputation management solution that caters to hospitality businesses of all sizes and offers tools for review generation, review monitoring and competitor analysis. DJUBO StarSight’s dashboard displays information about hotel reviews and ratings that are collected from various third-party websites such as Trivago, Cleartrip and MakeMyTrip. The solution allows backend staff to analyze customer feedback and respond to negative reviews. DJUBO StarSight offers sentiment analysis, which allows hotel management to identify the number of reviews that are positive or negative. Additionally, hotel managers can analyze customer feedback by categorizing reviews using machine learning and natural language processing filters. DJUBO StarSight also provides a graphical representation of overall market trends, which helps users to compare their hotel performance with competitors. Services are provided on a monthly subscription basis and customer support is offered through an online knowledge base.... [Read more](https://www.softwareadvice.com/crm/djubo-profile/)

### Best rated features:

Electronic Payments

5.0

Inventory Management

5.0

Competitive Analysis

5.0

Review Notification

5.0

### Worst rated features:

User Management

3.7

Sales Reports

4.0

Response Management

4.0

[See all features](https://www.softwareadvice.com/crm/djubo-profile/#key-features)

### Small Hotelier

$46.00/month

The plan is billed quarterly. It has the following ad-ons: Doorlock Interface, DJUBO Express, Tally Integration, DJUBO Cockpit.... [Read more](https://www.softwareadvice.com/crm/djubo-profile/#pricing-and-plans)

### Growing Hotelier

$77.00/month

The plan is billed quarterly. It has the following ad-ons: Doorlock Interface, DJUBO Express, Tally Integration, DJUBO Cockpit, AirPay Integration.... [Read more](https://www.softwareadvice.com/crm/djubo-profile/#pricing-and-plans)

### Pro Hotelier

$132.00/month

The plan is billed quarterly. It has the following ad-ons: Doorlock Interface, DJUBO Express, Tally Integration, DJUBO Cockpit, AirPay Integration.... [Read more](https://www.softwareadvice.com/crm/djubo-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/djubo-profile/#pricing-and-plans)

[Booking Automation](https://www.softwareadvice.com/hotel-management/booking-automation-profile/)

4.86

[(36)](https://www.softwareadvice.com/hotel-management/booking-automation-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Booking Automation is a cloud-based channel and property management software which assists vacation rental managers, hosts and tour operators with rate setting and online bookings. Its key features include communication, commissions, payment processing, invoicing and guest registration. The application's customizable booking engine allows guests to browse packages and activities and choose between different room layouts. Team members can use the front desk functionality to manage housekeeping, view check-in details and monitor room status. A yield management tool allows managers to streamline revenue by adjusting prices based on availability. Booking Automation comes with an open API and integrates with third-party applications such as PayPal, Stripe, Realex, Asiapay, Paymill, Bitpay. KashFlow and PriceLabs. It is available on a monthly subscription and support is provided via phone and online help desk.... [Read more](https://www.softwareadvice.com/hotel-management/booking-automation-profile/)

### Best rated features:

Reservations Management

5.0

API

5.0

Payment Processing

4.0

Multi-Channel Management

4.0

### Worst rated features:

Property Management

4.0

Rate Management

4.0

Alerts/Notifications

4.0

Multi-Channel Management

4.0

[See all features](https://www.softwareadvice.com/hotel-management/booking-automation-profile/#key-features)

### 1-10 Listings

$11.95/month

The price for the first 1-10 rental properties is $11.95 per rental per month. Setup fees start at only $99.... [Read more](https://www.softwareadvice.com/hotel-management/booking-automation-profile/#pricing-and-plans)

### 11-30 Listings

$9.95/month

For the next 11-30 listings, the price is $9.95 per rental per month.

### 31-50 Listings

$7.95/month

For the next 31-50 listings, the price is $7.95 per rental per month.

[See full pricing details](https://www.softwareadvice.com/hotel-management/booking-automation-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/hotel-management/front-desk-comparison/?page=2)[3](https://www.softwareadvice.com/hotel-management/front-desk-comparison/?page=3)[4](https://www.softwareadvice.com/hotel-management/front-desk-comparison/?page=4)[5](https://www.softwareadvice.com/hotel-management/front-desk-comparison/?page=5)

## Popular Comparisons

[

Cloudbeds vs ResNexus

](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/resnexus/)[

Lodgify vs RMS

](https://www.softwareadvice.com/hotel-management/lodgify-profile/vs/rms/)[

Sirvoy vs eZee Absolute

](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/vs/sirvoy/)[

WebRezPro vs eviivo

](https://www.softwareadvice.com/hotel-management/eviivo-profile/vs/webrezpro/)[

roommaster vs Little Hotelier

](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/vs/roommaster/)[

Stayflexi vs ThinkReservations

](https://www.softwareadvice.com/hotel-management/stayflexi-profile/vs/thinkreservations/)

They say that the first impression is the last impression.

For hotels (or the hospitality industry in general), this statement rings exceptionally true. Hotel front desks are the very first point of contact for customers, and a bad experience at this point can leave a long-lasting impression that will likely color their overall experience even if they get the best of facilities later.

Imagine this: an exhausted traveller walks into a hotel to find his bookings mixed up by the front desk staff and experiences a subsequent delay in getting another room. This experience is likely to be carried over during the rest of the stay even if the hotel staff tries to make up later.

A front desk software tool can help in preventing such scenarios. It can help front desk staff perform their duties competently and swiftly.

To help hotel owners pick the right front desk software, we have curated this guide with all the necessary information about the software.

Here is what we will cover:

-   [What is hotel front desk software?](#Whatishotelfrontdesksoftware)
    
-   [Common features of front desk software](#Commonfeaturesoffrontdesksoftware)
    
-   [What type of buyer are you?](#Whattypeofbuyerareyou)
    
-   [Benefits of hotel front desk software](#Benefitsofhotelfrontdesksoftware)
    
-   [Key considerations](#Keyconsiderations)
    

## What is hotel front desk software?

Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc.

The software helps users avoid manual errors while performing tasks and also prevents duplicate entries during reservations and bookings. 

_Overview of room allotments in_ [eZee Absolute](https://www.getapp.com/hospitality-travel-software/a/ezee-absolute/)

## Common features of hotel front desk software

Know the features offered by hotel front desk software in detail before you invest in one. Weigh them against your needs and proceed to purchase accordingly.

**Reservation and bookings management**

Allow users to add or update bookings from different channels. They can process deposits and also check real-time reservation status to get an overview of all bookings.

**Check-in and check-out management**

Allow the front desk staff to process customer check-ins and check-outs from a single tool.

**Guest ID registration**

Let users upload guest ID documents into the system. IDs saved in the database can be retrieved at a later time for processing booking requests from repeat customers.

**Communication tools**

Facilitate interactions between front desk staff and customers over multiple channels. The staff can send notifications about reservations, cancellations, check-ins, check-outs, etc. to guests using the software.

**Rate management**

Give the front desk staff seamless access to real-time pricing information as well as the ability to create and update prices based on the season. They can also create promotional codes, custom packages, and provide rates with automatic tax calculations.

**Notifications**

Provide automatic notifications to the staff about late arrivals, overstays, pending/modified bookings, cancellations, etc.

**Housekeeping management**

Allow housekeeping staff to input updates about a room and its supplies (for instance, the use of minibar). These details help the front desk staff process check-outs and be updated on the room’s availability for the next reservation.

**Team management**

Assign staff members to different duties and shifts. Administrators can manage and supervise assigned tasks using the software.

**Reporting and analytics**

Provide users with reports on payment delays, sales, revenue, occupancy levels, inventory details, and more to help them improve profitability.

## What type of buyer are you?

Typically, there are two kinds of hotel front desk software buyers. Understanding the concerns of these two buyer groups will help you invest wisely in the software that aptly addresses your needs.

-   **Single establishment owners:** If you own a single-location establishment, you need a software tool that offers basic features such as reservation management, housekeeping management, rate management, and check-in and check-out management.
    
-   **Multi-location hotel owners:** If you own establishments at multiple locations or a hotel chain, you need a software solution that goes beyond the basic features. You would need advanced features such as reporting and analytics, multi-property management, and audit trails.
    

## Benefits of hotel front desk software

Having a hotel front desk software tool has the following benefits:

-   **Improves customer handling time:** Hotel front desk software lets users handle customer check-ins, check-outs, and reservations swiftly. They are able to prevent errors and duplicate entries.
    
-   **Boosts visibility:** The front desk staff gets an upfront status of rooms (vacant, clean, occupied, reserved, etc.), staff responsibilities, and shift assignments from a single dashboard. This helps in better management of tasks, thereby improving customer satisfaction.
    

## Key considerations

It’s important to consider the following factors when you are looking to invest in a hotel front desk software solution:

**Ease of use:** A hotel front desk tool must boost the efficiency of front desk staff, not increase their administrative burden. Therefore, the software must be easy to use to prevent the front desk staff from struggling while performing their duties. A free trial or demo of the potential purchase is a good way to gauge this factor.

**Customer support:** Every software has the potential to malfunction at some point during its life cycle. This can severely impact front desk operations once the staff starts relying on the software for all associated tasks. To avoid issues after implementation, ask the vendor about the level of customer support available and negotiate service level agreements.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.