Hotel Front Desk Software

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Showing 1 - 20 of 123 products
Showing 1 - 20 of 123 products

innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more

4.51 (217 reviews)

31 recommendations

WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more

No reviews yet

17 recommendations

Cloudbeds

Cloudbeds is a cloud-based hospitality platform suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking ...Read more

No reviews yet

16 recommendations

RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the...Read more

No reviews yet

13 recommendations

Skyware

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more

No reviews yet

10 recommendations

ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based cus...Read more

No reviews yet

6 recommendations

HotelKey

HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can util...Read more

No reviews yet

3 recommendations

Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more

No reviews yet

2 recommendations

Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing managemen...Read more

No reviews yet

2 recommendations

Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is p...Read more

No reviews yet

2 recommendations

Software pricing tips

Read our Hotel Front Desk Software Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

Infor HMS

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality manage...Read more

No reviews yet

1 recommendations

eviivo

eviivo Suite™ is an award-winning, cloud-based booking and property management platform powerfully built to optimize all reservations, guests and properties — whether a single room or multi-property portfolio — for hospitality own...Read more

StayNTouch Cloud PMS

Rover is mobile and cloud-based hospitality property management platform that enables businesses of all sizes to manage and streamline operations related to rates/revenue, reservations, finance and more. Key features include back-...Read more

4.57 (84 reviews)

5stelle

5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking. 5stelle* features property management, which allows users to manage pricing, reserv...Read more

4.74 (69 reviews)

SabeeApp

SabeeApp is an all-in-one, cloud based hotel management software for modern hoteliers. From your account you can manage sales, reservations, pricing, administration and more. All your data is synced 24/7. We provide PMS, Booking E...Read more

4.80 (69 reviews)

Uplisting

Uplisting is a cloud-based hotel management solution that helps small to midsize vacation rental businesses manage bookings, customer support, housekeeping, commission, payments and more. It allows users to import bookings from va...Read more

4.92 (62 reviews)

Sistem Otel

Sistem Otel is an on-premise hotel management solution for hotel businesses of all sizes. The solution is compatible with Windows operating systems and offers support for multiple languages and currencies. Sistem Otel is able...Read more

4.93 (15 reviews)

Stayflexi

Stayflexi is a property management software that helps businesses in the hospitality industry manage various administrative operations related to housekeeping, room bookings, payment processing and more. Professionals can handle c...Read more

4.73 (11 reviews)

Bookeex

Bookeex is a cloud-based hotel management solution designed to help small to large businesses in the hospitality sector streamline various front and back-office operations on a unified platform. Features include the management of ...Read more

5.00 (1 reviews)

GuestPoint

GuestPoint is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other ...Read more

No reviews yet

Buyers Guide

Last Updated: July 01, 2022

They say that the first impression is the last impression.

For hotels (or the hospitality industry in general), this statement rings exceptionally true. Hotel front desks are the very first point of contact for customers, and a bad experience at this point can leave a long-lasting impression that will likely color their overall experience even if they get the best of facilities later.

Imagine this: an exhausted traveller walks into a hotel to find his bookings mixed up by the front desk staff and experiences a subsequent delay in getting another room. This experience is likely to be carried over during the rest of the stay even if the hotel staff tries to make up later.

A front desk software tool can help in preventing such scenarios. It can help front desk staff perform their duties competently and swiftly.

To help hotel owners pick the right front desk software, we have curated this guide with all the necessary information about the software.

Here is what we will cover:

What is hotel front desk software?

Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc.

The software helps users avoid manual errors while performing tasks and also prevents duplicate entries during reservations and bookings. 

Overview of room allotments in eZee Absolute

Overview of room allotments in eZee Absolute

Common features of hotel front desk software

Know the features offered by hotel front desk software in detail before you invest in one. Weigh them against your needs and proceed to purchase accordingly.

Reservation and bookings management Allow users to add or update bookings from different channels. They can process deposits and also check real-time reservation status to get an overview of all bookings.
Check-in and check-out management Allow the front desk staff to process customer check-ins and check-outs from a single tool.
Guest ID registration Let users upload guest ID documents into the system. IDs saved in the database can be retrieved at a later time for processing booking requests from repeat customers.
Communication tools Facilitate interactions between front desk staff and customers over multiple channels. The staff can send notifications about reservations, cancellations, check-ins, check-outs, etc. to guests using the software.
Rate management Give the front desk staff seamless access to real-time pricing information as well as the ability to create and update prices based on the season. They can also create promotional codes, custom packages, and provide rates with automatic tax calculations.
Notifications Provide automatic notifications to the staff about late arrivals, overstays, pending/modified bookings, cancellations, etc.

Housekeeping management

Allow housekeeping staff to input updates about a room and its supplies (for instance, the use of minibar). These details help the front desk staff process check-outs and be updated on the room’s availability for the next reservation.
Team management Assign staff members to different duties and shifts. Administrators can manage and supervise assigned tasks using the software.
Reporting and analytics Provide users with reports on payment delays, sales, revenue, occupancy levels, inventory details, and more to help them improve profitability.

What type of buyer are you?

Typically, there are two kinds of hotel front desk software buyers. Understanding the concerns of these two buyer groups will help you invest wisely in the software that aptly addresses your needs.

  • Single establishment owners: If you own a single-location establishment, you need a software tool that offers basic features such as reservation management, housekeeping management, rate management, and check-in and check-out management.
  • Multi-location hotel owners: If you own establishments at multiple locations or a hotel chain, you need a software solution that goes beyond the basic features. You would need advanced features such as reporting and analytics, multi-property management, and audit trails.

Benefits of hotel front desk software

Having a hotel front desk software tool has the following benefits:

  • Improves customer handling time: Hotel front desk software lets users handle customer check-ins, check-outs, and reservations swiftly. They are able to prevent errors and duplicate entries.
  • Boosts visibility: The front desk staff gets an upfront status of rooms (vacant, clean, occupied, reserved, etc.), staff responsibilities, and shift assignments from a single dashboard. This helps in better management of tasks, thereby improving customer satisfaction.

Key considerations

It’s important to consider the following factors when you are looking to invest in a hotel front desk software solution:

Ease of use: A hotel front desk tool must boost the efficiency of front desk staff, not increase their administrative burden. Therefore, the software must be easy to use to prevent the front desk staff from struggling while performing their duties. A free trial or demo of the potential purchase is a good way to gauge this factor.

Customer support: Every software has the potential to malfunction at some point during its life cycle. This can severely impact front desk operations once the staff starts relying on the software for all associated tasks. To avoid issues after implementation, ask the vendor about the level of customer support available and negotiate service level agreements.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.