RMS Cloud Software

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12

Recommendations

FrontRunners 2021

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About RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables hotels, resorts, campgrounds, RV parks and multi-property enterprises to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success. ...
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RMS User Interface

RMS Cloud User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 365 reviews

User Profile

Josh

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Reasons for switching to RMS Cloud

Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well.

Response from RMS - The Hospitality Cloud

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Replied September 2019

Debbie

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

great features, cumbersome to use, set up is a nightmare

As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Reasons for choosing RMS Cloud

We permitted our manager-in-training to make the decision. Never again.

Reasons for switching to RMS Cloud

Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

Response from RMS

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Replied April 2021

Michelle

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Great support

bookings just roll in that's nice , love that I can access anywhere.

Pros

The system is easy to use on a daily basis and training staff on the day to day running's is simple enough.

Cons

not enough training hours, I'm sure there's a lot behind the scenes I don't know about

Alternatives Considered

NewBook

Reasons for choosing RMS Cloud

simple to stay with the RMS as it was already installed.

Bruce

Company size: 2-10 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2020

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Reasons for choosing RMS Cloud

We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS

Response from RMS

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Replied September 2020

Merel

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Merel's own opinion.

Benefits are that there is always someone in RMS that is ready to help with any problem.

Pros

Easy usage of software. Support is always close at hand although sometimes the phone call waiting period can be quite long however understandable because of the high demand.

Cons

It is not so much what I dislike about the software it is that I am not a tech savy person and therefore as unable to achieve what is required however the help centre and the support teams are always very helpful.

Reasons for choosing RMS Cloud

Recommendation by another person in the same industry.

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