RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point of sale, centralized database and dynamic pricing capabilities.

RMS Hospitality Cloud is capable of managing multiple properties via a single interface. A centralized dashboard gives a real-time snapshot of bookings and billing operations for all properties. The dynamic pricing capability allows property owners to change room prices as the booking demand varies. The solution integrates with online accounting applications to offer an in-house property and revenue management system. The software's housekeeping module lets property managers manage housekeeping requests from their guests and assign duties to housekeepers.

In addition to providing a property management solution features, they also offer a variety of learning tools, including self-paced videos, RMS University Certification Program, educational webinars, newsletters and online forums on industry trends.



78 Reviews of RMS

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 78 reviews

December 2018

Lesley from Bay of Islands Holiday Homes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Trust Payment

RMS is a valued part of our business

Pros

Ease of making reservations, collecting reservations online

Cons

The complex Trust System is not that easy to use for new people, once you understand the system it appears to function well - it take along time to understand, at least 6 months...

December 2018

Sandra from Bicheno East Coast Holdiay Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

customer support

Pros

It is easy to use when you know what you are doing.

Cons

When I cant work out how to do something

December 2018

Sunny from Comfort Apartments South Perth

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Customer Service is always excellent!!

In my opinion RMS continues to offer great value and if 9+ worked as well as 9 then it would be smashing!!

Pros

Review is for 9 as its better than 9+. Yes I know that 9 will be unsupported shortly and that, I believe, is a shame.

Cons

9+ is still very slow for us and has a number of issues. We have made a list of the ongoing issues and will send shortly.

December 2018

Rosemary from Coal Valley Motel

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Nightmare

I cant believe that I have been charged for this and have rates have just been increased

Pros

RMS Staff have been terrific, I have spent a considerable amount of time on the phone. There seem to be a lot of reports which I hope to utilise a bit more

Cons

The set up created almost 12 months of issues for our business, I still have accounts I am chasing.
There should have been a process for the set up of 9+ which included the transition from 8
It is TOOO slow

December 2018

Cherri from Palmer Trading Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Owner (Trust) Accounting

Always great and helpful and easy to contact.

Pros

Ease of use. Monthly statements and expenses are done at the push of a button!

Cons

Nothing at all. When you have done it manually this is like a dream.

November 2018

Stephen from Windana Cottages

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Management of our accommodation couldn't be easier with RMS

Pros

Works well with booking.com, expedia etc for managing bookings with no double ups or any issues. Easy to use and to keep track of everything

Cons

Tariffs can be a bit confusing when using with OTA's but that's a small price to pay for flexibility.

November 2018

Gini from Painters Island Caravan Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Thank You Letter Widget

Pros

Quick and professional service from CSR

Cons

did not experience anything negative about service today

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Thank you for your feedback and taking the time to complete this review Gini. We continue to work hard at offering the best Customer Service and support in the industry and will always strive to set the benchmark in regards to our support and customer success programs. The team will be very pleased to see your feedback!

November 2018

Pamela from BoaVida RV Parks and Resorts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

RMS Knowledge Base

Pros

Great idea to have a library of answers for frequent issues.

Cons

Knowledge base needs to be updated. When trying to follow instructions, I get to points where the field has been moved, renamed or deleted. Now I don't know what to do other than call tech support.

November 2018

Colin from Discover Stradbroke

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Customer support unexpected

I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Pros

So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons

Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Thanks for your overwhelming positive feedback Colin. Our Homhero is being diligently worked on by our online and Trust teams and we continue to work with the HomeHero development team to ensure we provide our customers the very best in integrations. Our Trust support team will be very pleased to see your response!

November 2018

Kelly from Palm Beach Motorcoach Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Monthly Payments

We will be able to charge monthly payments automatically with credit cards and have reservations made online with ease.

Pros

This software is so amazing and has the capability to do just about anything that you want it to do. . . you just have to know how to access it. Calling RMS and talking to a representative to walk you through it was very simple and helpful! CSR was awesome!

Cons

I would love for it to calculate how much the monthly payments would be when you put in the deposit instead of having to manually figure them out.

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Kelly! Thank you so much for your feedback and we pride ourselves on our customer service and strive towards offering the best support that leads to our customers being very successful. I will take you feedback on the monthly payments back to our development and Parks support team to see if this can work in a better manner for you!

October 2018

Marea from Pleasurelea Resort and Caravan Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

RMS Support

Pros

Ease of use and support given by the technical team with assistance

Cons

Not experienced enough yet to comment...

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Marea, Thank you for taking the time to complete this review! We hope you continue to enjoy using RMS and if you do have any issues please continue to contact our very helpful Support team!

October 2018

Meagan from Lockmore Financial Services

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Making life easier

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items.
Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports -
Mobile functionality to make bookings on the run if I am not on site.

October 2018

Barbara from Aruba Sands Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

GREAT SUPPORT AND FOLLOW

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Thanks Barbara! We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team. As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner. I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties!

October 2018

marleen from Motel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

receptionist

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Marleen, Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support. We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality. Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve.

October 2018

Gayle from Austin South Brisbane

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

RMS is always very helpful

Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Pros

The service is always good and quick and nothing is a problem to her.

Cons

The updates and no advice that it has happened or if it is done on end of month

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Gayle, Thank you very much for your feedback. We really appreciate it when a client takes the time out to acknowledge our customer service team. We continue to work at improving our communications and notifying clients in a timely manner about updates and new functionality. I will most certainly pass on your comments to your Primary Support contacts, Adreena and Geoff!

October 2018

Lynne from Goondiwindi Freedom Lifestyle Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Fantastic Customer Service.

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Lynne, First off thank you for your wonderful review of our customer service team. We really do appreciate the acknowledgement of the efforts our team go too to provide the support they do. I am sorry to hear about your system issues (crashes) and we will arrange someone from the team to reach out to look into these for you.

October 2018

Pauline from Whyalla Playford Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Assistance with RMS

I think it is a fabulous assistant especially for someone new like me learning the ropes

Pros

The friendly assistance I have received on numerous occassions

Cons

Had 1 assistant I thought was a little rude over the phone

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Pauline, Thank you very much for taking the time to review our software. We certainly do try to keep our support services friendly and understanding. We will continue to improve in this areas and never rest on our laurels. If you do have any issues with our support team individuals please do not hesitate to speak to one of our managers, its only with feedback like this that we can address our failures and continue to provide the best possible support for our product we can.

October 2018

Patrick from Cove Communities

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Value

Best software product in the market.

Pros

Ease of use and the Training Mode access to train staff is great

Cons

Need more OTA connections like AirBnB etc.

October 2018

Bob from Point Sebago Venture 1

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

RMS POS Support

good

Pros

The RMS POS support is outstanding. The ease by which I was helped.

Cons

delay do to time zone differences.filling out this form

October 2018

Marie from Veriu Hotels & Suites

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Prompt Action

Efficient team and user friendly software.

Pros

The Support team are very efficient in fixing the issue. Customer Rep. are highly recommendable.

Cons

There is no problem that the Support team cannot fix

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Marie, Its a pleasure to see your feedback! As you well know we do try to set the benchmark in customer support! I will pass on your feedback and this review to Renee who I am sure will appreciate this. All the best, Garth