WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

My favourite channel manager is present in RMS Cloud

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Be Patient!

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros

Functionality, cloud based. The layout is user friendly.

Cons

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Thank you

I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Pros

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Cons

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

RMS - best bang for your buck!

Pros

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

Cons

It does take a bit of time to setup.

Nice Software for the hotel

Pros

Userfriendly, customer support, more features compatible with RMS

Cons

Revenue management, which they have it only with Duetto which is extremely pricey.

Huge improvement

Easy to train employees on the system. Great audit trail.

Pros

We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

Cons

Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

Support almost non existant and you cant really talk to humans and when you do they brush you off

Would not recommend at all. Certainly have only found two staff easy to deal with [SENSITIVE CONTENT HIDDEN] being amazing.. The rest not so much.

Pros

When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires. We like that it offers a booking system / management system all in one.... However ... Do your research !!

Cons

The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted. The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product. If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed. It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose. When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.

Use the software the way you want to.

Pros

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons

Like all online / network software, they can be slow as data is being pulled across the country / world.

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Pros

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Cons

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Best Hospitality Software we've found

It has helped drive our booking and profits with online booking engine and the dynamic pricing feature.

Pros

Easy of training and use, along with the power of many of its features.

Cons

They are constantly making improvement, so you do need a dedicated point person to keep staff updated.

All-rounder PMS Software with fantastic online channel integration and automation

Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

Pros

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

Cons

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

Review of RMS Ultra Lite

I have found that RMS is incredibly capable but not so user friendly from my home with the desk top PC. With my laptop it has most often been when we are overseas and then the system has given me major headaches. The solutions are often there but much of the information inside FAQ's, for example, isn't aimed at users who are not using the full version.

Pros

The relatively low cost is its best benefit.

Cons

I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me.

Great product with some glitches

RMS gives us the ability to handle our campground and our customers smoothly

Pros

I love the ease of use and the flexibility.

Cons

Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues.

Client not connected

Have explained it all above here

Pros

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Cons

RMS doing updates and making changes that creates problems for a small business like ours.

Review of Support

Pros

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Cons

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

RMS when you need to know how you are doing

Great

Pros

easy to make reservations for 1 person or large groups

Cons

Hard to set rates once a year keep changing how hey do it

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

RMS 9+ Reservations

My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Pros

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Cons

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

RMS 9+

My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Pros

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Cons

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

Manual

I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pros

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Cons

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Great service

Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons

At times it can be slow but given the size of our database this is normal.

Amazing

Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion.

Pros

Software is easy to use. Links accounts together and just an ease of fluidity around everything we need.

Cons

Software sometimes does not recognize guest as input so we have to go and search that particular person.

Great Software and Customer Service

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

Pros

The ease of using the software and amount of work that can be done with one product.

Cons

So far nothing, I'm learning things everyday and so far like it all

Good overall

We still think it is among the best overall platforms available.

Pros

Flexible program that has lots of features like dynamic pricing and interface with online travel agents. Lots of reports available for management. Relatively easy to train staff through RMS University.

Cons

Too many setting options that are not used in United States, such as tax types used only in certain countries. The language has too much Australian influence which makes terminology challenging. The knowledge base help section is getting better, but also still has a ways to go to eliminate the need to contact tech support. As users, we get used to all these things, but the learning curve was a bit steep, and it is ongoing.

RMS Cloud Review

Pros

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Cons

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

RMS experience

Very good.

Pros

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Cons

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Used for guest

Overall it’s good, we don’t use it anymore but it’s easy to work with

Pros

It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

Cons

There was no notes section or alert section to put important things about the guest so others could read about it

The Complete Package

Makes the rental of short term holiday letting so much easier

Pros

The software takes care of my trust account, end of month, making my life much easier.

Cons

They keep changing things.....they call it UPDATES......

great product

fantastic

Pros

service is the best part of this software

Cons

function, being using it for 6 years, still learning

RMS

we use it to run our reservation system and our email marketing.

Pros

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

Cons

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

Makes Life Easier

RMS just makes life easier, the product, the service and the support...one neat package.

Pros

The user friendly simplicity and the multiple business functionalities

Cons

Nothing to dislike, when starting and implementing setup, everything can seem some what overwhelming however the support people take the stress from this ordeal..they walk with you..holding your hand as they train you while doing initial setting up. As you become confident in using this software you will be thankful you made the decision to go with RMS

Potential but not flawless

Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

Pros

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

Cons

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

Good job RMS

very good.

Pros

This is easy to use. Great help from help desk from people who I can understand.

Cons

Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers.

Software approved

My experience is continuing, I work with it every day and find it user friendly.

Pros

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Cons

The only least like comment I have to share is at time the system software runs slow.

RMS Hospitality Cloud_Review

Overall it has been one of the easiest program to use.

Pros

Easy to in and out of accounts. The Customer service is great.

Cons

Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button. Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank. There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds.

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Pros

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Cons

Group bookings can be tricky however RMS has a great support team.

RMS Rocks!

This software has enabled us to increase our profits and customer goodwill!

Pros

The feature we love the most about RMS is the real-time online booking! If a customer is booking online, customer service cannot access that particular site in the system. It has prevented double bookings which with other campground software was a nightmare!!! We also love the employee controls. It provides for amazing accountability and prevents errant discounts from being given.

Cons

The rate structure is hard to work with and requires a lot of attention to detail.

RMS Is an Excellent choice in Hospitality & Property Management

Pros

Flexibility and feature set that suits our property's needs. We have researched other products but no one else offers the same functionality as RMS, and many standard RMS features are at an additional cost with other software providers.

Cons

Occasionally customer service is unable to answer a question or assist us to our complete satisfaction, but that is very rare. Sometimes software updates will modify features or cause small bugs that we have to wait on further updates to fix, again, this is fairly uncommon.

Eventually I believe that this will all be worth it.

Support are great, always extremely knowledgable

Pros

It is easy to use once you get used to it. With all the changes it will last well into the future

Cons

At present there is a considerable lag and with the changes it can become frustrating

half and half

My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was.

Pros

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

Cons

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.

We heart RMS

Pros

Ease of use, intuitive searches and set-up Multiple ways to achieve result Seamless online capabilities Dynamic pricing

Cons

Historical comparisons reporting needed; comparisons to daily,weekly and monthly options year over year(s) Math challenges = does not automatically figure balance due; doesn't show tax added amounts

Couldn't be happier!

Excellent. It has been frustrating at times, but is running extremely well for us now. We have 2 operators here and because it's on the cloud, I can access the bookings from anywhere in the world on my phone.

Pros

That all our campsites, and accommodation could be listed separately, linked to our website and to other booking agents. The reports are excellent. I have been asked to change to different software, but the RMS reports can't be matched. The software is constantly improving. I have records over the last 10 years. It's easy to change bookings as information comes in.

Cons

People have reported problems with doing online bookings, but we can't see why. It takes a while to learn how to use it. Some of the setting up is complicated.

RMS PMS

It is obvious the company have procedures for everything. The setup process has gone very well.

Pros

I like almost everything about this software compared to other PMS that I have used: All of the staff are very knowledgeable and helpful. Together we have setup and almost completed training in a few weeks. Any minor problems/queries that we have had have been resolved really quickly. Considering the software can do so much it is very easy to learn and use. It comes with it's own channel manager which is also straight forward to setup and use. It can be linked to other software e.g. accounting.

Cons

It can be a little bit laggy at times. This could be down to our computing power or more likely our internet connection

Great Program

We no longer lose track of tenant movements. I also am able to keep up with the books easier.

Pros

I love that the software makes organization better. I use to use spreadsheets and have to run reports all the time. With RMS everything is right there at my fingertips and I know that if I can't find it I have someone I can call that can help me.

Cons

There really are so many options that sometimes I get confused going through them all.

Highly recommended

Since going cloud based we have had a lot more flexibility, during our core business off season we can travel, or relief manage, anywhere we have internet access, and customers and guests don't know any difference.

Pros

RMS is easy to use, support has been great and prompt when needed, a lot better support than other FOH programs we have used when relief managing. Currently enjoying the freedom of been able to work from where ever suits- home - office - travelling or relief managing, cloud has made our working a lot more flexible.

Cons

Keeping up with the improvements and options available! Good problem to have.

RMS Pros and Cons

The number of reports and the ability to manipulate them is something many programs don't offer. Being cloud-based is an asset.

Pros

RMS is a dynamic program with lots of capabilities.

Cons

Obtaining support in order to accommodate our rate structure and opening dates is difficult. Calls and emails to support were unresponsive and disappointing.

Customer Service from [SENSITIVE CONTENT HIDDEN] is always awesome!

[SENSITIVE CONTENT HIDDEN] is the best customer service operator!

Pros

When I am in a bind [SENSITIVE CONTENT HIDDEN] will always help me out!

Cons

It is very complicated, suited for big hotels/corporations.

Fantastic!

I am very happy with RMS. Customer support is fantastic when you need them, but that doesn't happen very often. I am finding new functions that help us out regularly as I explore more of the program.

Pros

Easy to use, and all information is visible on one screen.

Cons

Sending emails from the program requires a lot more clicks than should be necessary.