--- title: "RMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RMS is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/rms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [RMS](https://www.softwareadvice.com/hotel-management/rms-profile/) / RMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/rms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/rms-profile/alternatives/) # RMS User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 412 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 242 reviews (59%) - 4 stars: 124 reviews (30%) - 3 stars: 29 reviews (7%) - 2 stars: 7 reviews (2%) - 1 star: 10 reviews (2%) ### Most mentioned pros - What I like most about the RMS Cloud is it makes makes my booking reservations easy and they have this calendar system to remind me of my upcoming trips. - Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding. - Setup or rates and channel management are much easier vs other systems used previously. ### Most mentioned cons - I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). - Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. - Trying to do group / connected bookings when you cannot see the main booking calendar page. ## RMS customer reviews Showing reviews 1-25 of 412 (page 1). ### Happy Motel - Overall rating: 5/5 - Reviewer: Ronyce G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent and great customer support. Always happy to help you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the program is booking chart #### Cons Don’t know how to use it all but I just call online and they are always happy to help --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Kerry J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall fairly easy to get your head around for the basics. Good over view of availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed. #### Cons For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest. #### Reasons for choosing RMS It was already established here #### Reasons for switching to RMS I used that one with my company in New Zealand. --- ### rms cloud - Overall rating: 4/5 - Reviewer: DeAnne A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of booking and pulling relevant reports #### Cons Overwhelming amount features that are sometimes difficult to implement --- ### great features, cumbersome to use, set up is a nightmare - Overall rating: 4/5 - Reviewer: Debbie J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful. #### Cons It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy. #### Reasons for choosing RMS We permitted our manager-in-training to make the decision. Never again. #### Reasons for switching to RMS Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software. #### Vendor response Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley Replied April 2021 --- ### My favourite channel manager is present in RMS Cloud - Overall rating: 5/5 - Reviewer: Baris G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training. #### Cons Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours. #### Reasons for choosing RMS RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff. #### Reasons for switching to RMS RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud. #### Vendor response Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks! Replied December 2020 --- ### Excellent product with even better Customer Support. - Overall rating: 5/5 - Reviewer: Sunny S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously. #### Cons Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007 #### Reasons for choosing RMS Familiarity, ease of use and for training new staff, as well as price. #### Reasons for switching to RMS Better product by far. The PMS works with Accommodation as well as F & B. Please note that we switched from Choice Advantage, the Choice Hotels proprietary system (even though that was free with our franchise fees). This website, Software Advice, does not show that system as an option in the field above so I have selected a company at random!! --- ### Once they have you... - Overall rating: 3/5 - Reviewer: Kimberly F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall it is useful. it does not deliver as promised #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The features that were promised but never attained. #### Cons Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it. #### Reasons for choosing RMS It promised more but never delivered. We been told for years thing would be upgraded or added but have not been able to with within our requirements. I feel because we are small we do not get the customer service that a larger or multi property campground would get. #### Reasons for switching to RMS We were looking for the ability to have an interactive map but do to our pricing it does not work. Neither has the online booking calendar. --- ### Unreliable system prone to crashing - Overall rating: 1/5 - Reviewer: Grant H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros online booking functionality worked okay. #### Cons system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction #### Reasons for choosing RMS RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years. #### Reasons for switching to RMS Switched programs to begin taking bookings online --- ### Thank you - Overall rating: 5/5 - Reviewer: Mel O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems. #### Cons There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu. #### Reasons for switching to RMS I was unable to run the reports that I required. The support is limited and they do not know enough about their own product. Developement is slow to the point that it is not keeping up the industry needs. #### Vendor response Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :) Replied December 2020 --- ### WE love RMS and wish we had switched sooner! - Overall rating: 5/5 - Reviewer: Josh R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great. #### Cons Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it. #### Reasons for switching to RMS Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well. #### Vendor response Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support. Replied September 2019 --- ### Love RMS product and staff - Overall rating: 5/5 - Reviewer: Coral P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!). #### Cons Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first. #### Reasons for choosing RMS We inherited this system when we bought the park and what a godsend it was. I cant imagine switching, not because I think their might be a better option, but because this one has been so good to use for a novice who had never experienced the need to manage bookings etc. --- ### RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs - Overall rating: 5/5 - Reviewer: Baily H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own. #### Cons Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS. #### Vendor response Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier. Replied May 2019 --- ### Great property and channel management web-based app - Overall rating: 5/5 - Reviewer: Lan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Absolutely stunning app for accommodation providers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden]. #### Cons Nothing should be complained about. They are simply free of faults. #### Reasons for choosing RMS Their support team is the best. They are knowledgeable and fast and efficient. --- ### Once you understand the program, easy to use - Overall rating: 4/5 - Reviewer: Sue J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis. #### Cons There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct. #### Reasons for switching to RMS RMS was much more affordable. IQ Ware had some very nice features, however it was almost 10X more expensive. --- ### Support that really works!!! - Overall rating: 5/5 - Reviewer: ALAN H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure. #### Cons Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes. #### Reasons for switching to RMS See above. #### Vendor response Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley Replied May 2021 --- ### Faulty product with crappy support - Overall rating: 3/5 - Reviewer: Ron B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have started the selection process for another product because I want proper support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings. #### Cons RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive. #### Vendor response Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you. The information provided has been escalated with the entire global support team, especially the UK team. Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team. We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances. Best regards, Peter Ferris Director of Global Sales & Marketing Replied June 2019 --- ### Review of Support - Overall rating: 5/5 - Reviewer: Ruth W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail. #### Cons When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator. #### Vendor response Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here: https://helpcentre.rmscloud.com/rate-setup/rates-overview Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients. Replied July 2020 --- ### RMS 9+ - Overall rating: 4/5 - Reviewer: Kris L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests. #### Cons The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees. #### Vendor response Hi Kris, thanks for your positive feedback! We are thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We appreciate your suggestions and will definitely share with our development team to see if adding comments on pencil-in reservations can be completed. Replied May 2019 --- ### Governors RV Park & Campground - Overall rating: 4/5 - Reviewer: Taylor H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. RMS has been a system I have been able to navigate with little help. When there are problems majority of the time support has been helpful and have been able to resolve the issue. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out. RMS to me seems very self explanatory. It is not very difficult to understand the system. #### Cons The refund process. I feel like it should be a simple setting that can be done by a manger, etc. and not have to go through so many obstacle courses. --- ### User friendly - Overall rating: 5/5 - Reviewer: Leah L L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to make bookings and checking availabilities. #### Cons The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available. --- ### Becoming a Disappointment - Overall rating: 3/5 - Reviewer: Guy F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support people are wonderful and very knowledgeable about the system. My issues with the software are the upgrades that change 'it's our way or no way' rather than an option, ie the guest screen had options that we found very useful when taking a booking are now behind an icon #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros When I first started using this software I was new to the industry and knew no other system. It was easy to learn and the help made learning everyday functions easy. #### Cons Now having used the software for for 18mths there are what I would expect basic functions to run a motel that are just not there/can't be done. --- ### customer service - Overall rating: 2/5 - Reviewer: william m. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customer support is the best, it is the one reason I have not switched to another provider. #### Cons slow system --- ### RMS Review - Overall rating: 5/5 - Reviewer: Katie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At times when you have problems its hard to get them fixed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to train others to use it. Very easy to use. #### Cons Sometimes the training part where you ask questions is hard to find what you are looking for. --- ### Usefullness - Overall rating: 5/5 - Reviewer: Leo P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Quite good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall great product to use in basic form . #### Cons Difficult at times to remember?work out where certain operations/detail is to make changes. --- ### RMS experience - Overall rating: 4/5 - Reviewer: Carole M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied. #### Cons Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??) #### Vendor response Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles. Replied August 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/rms-profile/reviews/?page=2) --- RMS Reviews, Pros and Cons - 2026 Software Advice