WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

great features, cumbersome to use, set up is a nightmare

As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

RMS the PMS

Pros

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

Cons

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Accommodation Software

For the most part totally satisfied.

Pros

Most functions work seamlessly and are the same where ever I have used the program. I have been using this program since 2004 in various places and it is relatively easy to keep up with the changes/upgrades as they are implemented

Cons

Sometimes slow reaction times and dropouts, but nothing is perfect. It would be good if there weren't changes all the time, if its working don't change it doesn't fit all businesses

Heres what I can say.....

So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team.

Pros

Intuitive, seems to be feature rich and well thought out.

Cons

I dont really use the product.....I am an administrator.

Happy customer

Pros

just its simplicity and visually everything is in the one screen.

Cons

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Great Product at an excellent price!

The BEST Support Team in any industry I have ever come across.

Pros

Easy to set up, easy to train staff on, easy to use

Cons

Rate restrictions section needs improvement

Customer support review

Pros

pos integration is excellent. Customer support is fast and knowledgeable

Cons

slow network at times. System updates can be slow and unresponsive at times

Developing a realtionship

generally very good

Pros

ease of operation and promise of a better experience

Cons

can't store cc details for more than 2 weeks

It's friendly, it's handy, it's good to have to manage your property

very well

Pros

easy to use, friendly to understand even you have zero experience before

Cons

not much interaction with the customer service, such as email marketing

One of the Best Reservation softwares!

This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Pros

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Cons

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

My favourite channel manager is present in RMS Cloud

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Use the software the way you want to.

Pros

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons

Like all online / network software, they can be slow as data is being pulled across the country / world.

Be Patient!

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros

Functionality, cloud based. The layout is user friendly.

Cons

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Pros

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Cons

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Thank you

I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Pros

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Cons

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

RMS - best bang for your buck!

Pros

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

Cons

It does take a bit of time to setup.

All-rounder PMS Software with fantastic online channel integration and automation

Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

Pros

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

Cons

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

Review of RMS Ultra Lite

I have found that RMS is incredibly capable but not so user friendly from my home with the desk top PC. With my laptop it has most often been when we are overseas and then the system has given me major headaches. The solutions are often there but much of the information inside FAQ's, for example, isn't aimed at users who are not using the full version.

Pros

The relatively low cost is its best benefit.

Cons

I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me.

Nice Software for the hotel

Pros

Userfriendly, customer support, more features compatible with RMS

Cons

Revenue management, which they have it only with Duetto which is extremely pricey.

Support that really works!!!

For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Pros

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Cons

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Huge improvement

Easy to train employees on the system. Great audit trail.

Pros

We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

Cons

Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

Great product with some glitches

RMS gives us the ability to handle our campground and our customers smoothly

Pros

I love the ease of use and the flexibility.

Cons

Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues.

Client not connected

Have explained it all above here

Pros

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Cons

RMS doing updates and making changes that creates problems for a small business like ours.

Review of Support

Pros

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Cons

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

RMS when you need to know how you are doing

Great

Pros

easy to make reservations for 1 person or large groups

Cons

Hard to set rates once a year keep changing how hey do it

RMS 9+ Reservations

My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Pros

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Cons

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Rv park

Pretty good

Pros

For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better.

Cons

It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive.

RMS 9+

My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Pros

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Cons

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

Manual

I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pros

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Cons

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Great service

Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons

At times it can be slow but given the size of our database this is normal.

RMS Service

Generally the experience is good. Updates need to be relearned and as long as the help tutorials are updated as well, I can maneuver the site.

Pros

What I like the most about this software is the Charts or reservation search option to find a guest reservation.

Cons

What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history.

Amazing

Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion.

Pros

Software is easy to use. Links accounts together and just an ease of fluidity around everything we need.

Cons

Software sometimes does not recognize guest as input so we have to go and search that particular person.

Great Software and Customer Service

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

Pros

The ease of using the software and amount of work that can be done with one product.

Cons

So far nothing, I'm learning things everyday and so far like it all

Good overall

We still think it is among the best overall platforms available.

Pros

Flexible program that has lots of features like dynamic pricing and interface with online travel agents. Lots of reports available for management. Relatively easy to train staff through RMS University.

Cons

Too many setting options that are not used in United States, such as tax types used only in certain countries. The language has too much Australian influence which makes terminology challenging. The knowledge base help section is getting better, but also still has a ways to go to eliminate the need to contact tech support. As users, we get used to all these things, but the learning curve was a bit steep, and it is ongoing.

RMS Cloud Review

Pros

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Cons

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

Manager

RMS cloud is accessible from different devises, I can access from home or when I am away from work. This makes it an invaluable tool for our motel.

Pros

I find this software very easy to use and to train new employees

Cons

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

RMS experience

Very good.

Pros

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Cons

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

RMS Customer Service

We have never had a problem getting excellent service from RMS with their help assistance being second to none. I have used other products and never had the service we receive with RMS.

Pros

I find RMS software simple and very user friendly. It can do anything you need it to do once you set it up right and the set up is simple with fantastic assistance from the team at RMS

Cons

I don't like that the accountancy package isn't an inclusion in the basic system.

Used for guest

Overall it’s good, we don’t use it anymore but it’s easy to work with

Pros

It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

Cons

There was no notes section or alert section to put important things about the guest so others could read about it

The Complete Package

Makes the rental of short term holiday letting so much easier

Pros

The software takes care of my trust account, end of month, making my life much easier.

Cons

They keep changing things.....they call it UPDATES......

rms

Pros

The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue.

Cons

that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos. double endling the data has you need to see how much you have to charge (especially if you had cc fees manually) If we could see the entire card instead of the last 4 digits it will be so much better.

great product

fantastic

Pros

service is the best part of this software

Cons

function, being using it for 6 years, still learning

RMS

we use it to run our reservation system and our email marketing.

Pros

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

Cons

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

Makes Life Easier

RMS just makes life easier, the product, the service and the support...one neat package.

Pros

The user friendly simplicity and the multiple business functionalities

Cons

Nothing to dislike, when starting and implementing setup, everything can seem some what overwhelming however the support people take the stress from this ordeal..they walk with you..holding your hand as they train you while doing initial setting up. As you become confident in using this software you will be thankful you made the decision to go with RMS

Good job RMS

very good.

Pros

This is easy to use. Great help from help desk from people who I can understand.

Cons

Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers.

Software approved

My experience is continuing, I work with it every day and find it user friendly.

Pros

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Cons

The only least like comment I have to share is at time the system software runs slow.

Great product

great product

Pros

easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis

Cons

mobile version is awful support for new products (staff clock in / off) has taken far far too long to be implemented almost impossible to have dialogue with HQ in Melbourne - all goes via UK