Great support, the program is very easy and does not require a lot of training for staff to understand how it works.

There is really not a lot I can complain about. I would like more in depth statistics and be able to view trends over time.

Easy.

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.