Sirvoy Software

Sirvoy Software

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About Sirvoy

Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings. Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages...

Sirvoy Pricing

14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

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Sirvoy User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 239 reviews

User Profile

Roy

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

best customer service ever.

Sirvoy is integral to my business. I could not run my hostel without them. And, as I mentioned above, their customer support is second to none. They have resolved every issue I've had quickly, with the utmost kindness and professionalism.

Pros

easy to use, intuitive. And when I have a problem or a question, the customer service is the best I've ever had.

Cons

I really can't think of anything that I have an issue with.

Response from Sirvoy

Hi Roy. All feedback is valuable to us at Sirvoy, but we do love to hear happy, satisfied comments such as yours; thanks for taking the time to let us know how well you're getting on. Delighted to hear it! Regards, Adele

Replied January 2022

Shaffin

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Amazingly Intuitive, Consistently Impressive

See Pros, above.

Pros

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Cons

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Reasons for choosing Sirvoy

See Switch response, above.

Reasons for switching to Sirvoy

With Mews buying out base7, and then discontinuing base7, our default choice was Mews. But working within the robust and popular Mews ecosystem was excruciating. When a software requires a "University" for its FAQs (as in "Mews University"), and important screens are non-customizable, we knew Mews wouldn't work for us.

Response from Sirvoy

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

Replied April 2022

Elizabeth

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Fantastic customer support.

Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

Pros

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Cons

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Response from Sirvoy

Hi Elizabeth, we really appreciate this wonderful feedback. It's so rewarding to hear that we are helping you to manage your work more successfully as this has always been our main goal. I will pass on your kind words to our support team. With thanks, Adele

Replied August 2022

Stephen

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Excellent product

excellent

Pros

ease interface customizable amazing customer service

Cons

the invoicing etc... is a little awkward - for our situation

Reasons for choosing Sirvoy

best product for our purposes

Reasons for switching to Sirvoy

overall better product

Response from Sirvoy

Hi Stephen, great that you are finding Sirvoy a good fit, and we really appreciate your feedback. Regards, Adele

Replied April 2022

Dennis

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

April 2018

Used it for several years

Pros

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Response from Sirvoy

Hi Dennis, thanks for your review. See my responses below. - It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further. - In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed. - Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature. - You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish. - If you click on the user icon on the top right of every page it will give you an option to contact support. - I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received. I hope this clarifies some of the issues. Thanks, Adele

Replied April 2018

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