Sirvoy

RATING:

4.66

(252)

About Sirvoy

Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. Sirvoy’s booking management software can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings. Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Sirvoy Pricing

14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

Booking list view
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Sirvoy Reviews

Overall Rating

4.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Sirvoy

1 - 5 of 251 Reviews

User Profile

Tom

Verified reviewer

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Easy and Intuitive

PROS

Great support, the program is very easy and does not require a lot of training for staff to understand how it works.

CONS

There is really not a lot I can complain about. I would like more in depth statistics and be able to view trends over time.

Vendor Response

Hi Tom, it's really great to hear that you've been finding the system intuitive and easy to use. Our objective has always been to create a system that our clients can use with ease, so it's super to receive feedback that confirms we have achieved this aim. We continue to develop the system so be assured that with time Sirvoy will only get better! Thanks for taking the time to leave this review. Adele

Replied December 2018

Mitch

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Sirvoy works. Well. Very well and really straight-forward.

Easy.

PROS

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

CONS

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Reasons for switching to Sirvoy

Difficulty in getting Base7 to configure how we need it for a small accommodation place. Base7 could not provide the full availability view on our website for our customers. Lower price than base7. Base7 did not answer questions very well (or quickly)

Vendor Response

Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

Replied December 2020

Dennis

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2018

Used it for several years

PROS

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

CONS

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Vendor Response

Hi Dennis, thanks for your review. See my responses below. - It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further. - In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed. - Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature. - You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish. - If you click on the user icon on the top right of every page it will give you an option to contact support. - I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received. I hope this clarifies some of the issues. Thanks, Adele

Replied April 2018

Fredrik

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Great system for us!

Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.

PROS

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

CONS

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

Reasons for switching to Sirvoy

We had to get that part of the business up to date.

Vendor Response

Hi Fredrik, what a great review! Lovely to know that you're finding it easy to use and it's helping you streamline your business. We are always open to comments and suggestions on how we can improve so any thoughts on customisation I'd encourage you to let our support know. Your requests are what continues to make Sirvoy better year after year. Thanks so much for your lovely feedback. Regards, Adele

Replied April 2023

Julie

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Great PMS with Stellar Support

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

PROS

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

CONS

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.

Reason for choosing Sirvoy

Great suite of features at a reasonable cost with a clean layout.

Reasons for switching to Sirvoy

We needed a more robust system that incorporated text messaging, emails and group bookings at a reasonable cost for a new business.

Vendor Response

Thanks for the lovely review Julie. I'm so happy that you agree with us in thinking our support is pretty fantastic, we have to agree with you on that one! With regards to the integrations, it's worth mentioning to our support also; if we have enough requests this is something we do look into. I will certainly pass along your feedback regarding the support articles too. Thanks again for your feedback! Adele

Replied August 2020