Great booking system - easy to use

In our company we save time and money using Sirvoy software. Works every time - any time :)

Pros

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons

We are most satisfied with this software.

satisfied, satisfied, satisfied

-Good price -Fast and knowledgeable support -Support can handle individual issues as well - Very good and stable software, 100 rooms can be handled by one person easily -continuous development that makes it easier to use

Pros

-easy to learn and use -with Sirvoy in high season I can check in 5-6 rooms in 8 minutes -clear information in the calendar and easily booking info - excellent connection to booking channels - easy booking management - invoicing, can not be easier

Cons

No bad experiences, nothing to add here.

Great product

I'm not very computer savy, and this is my first time using a channel manager. I'm enjoying working with Sirvoy and look forward to seeing the product grow and develop.

Pros

Customer suport is great, any problems or bugs or missunderstandings fixed in minutes.

Cons

A bit finicky with the details, slightly overcomplicated.

Great HMS and customer support

Pros

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Cons

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Used it for several years

Pros

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.