Sirvoy Software

Great reservation program. Easy to create reservations and keep track of bookings.

Pros

User-friendly and simple. Loved the housekeeping function. We helped run a lodge over the winter and I loved working with Sirvoy. It has a lot of great features.

Cons

It locks you out of the system as soon as your payment is due. This can happen any time, including mid check in or reservation. If you're not the one paying for the software, this can be problematic as there is no way around it.

Pros

I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

Cons

Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

Pros

I love that this software pretty much does all of the work for you! It notifies you when people cancel, when they check in, when they check out, payments made, etc. The price is great as well!

Cons

No cons to date - customer service and the interface can always improve for products, but they've done a great job so far.

Pros

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Cost savings and less chance of overbookings.

Pros

The price is much more reasonable than the Little Hotelier contract I used before. The fact that they have a built-in channel manager for the 3 biggest OTAs (Booking.com, Expedia, Agoda - who account for 95% of my OTA bookings) with no extra charge is fantastic. Their system is very responsive and simple to use. Their Support Team is the best! Very prompt and very smart.

Cons

A very small nitpick and I know they are working to address it is the fact that when you add a "Virtual" room, in order to make it easier to shuffle people around to make the jigsaw of reservations fit, it counts as a room in your billing costs. If you have exactly 20 rooms and add 1 more for the juggling process then your monthly bill will increase.

Pros

Support in My language (Swedish) Their flexibility and help when setting up My account. Easy to create your resort by yourselves.

Cons

That My guest cannot send messages directly to the system and their booking.
When I have to Wait for support because of me being in Asia and the systems head Office is in Sweden, it is 5-6 hours difference.

Able to integrate OTA bookings in a simple way while taking payment without a credit card merchant gateway.

Pros

Easy of use, intuitive and well connected to OTAs. It is well documented and validated with simple ways to solve issues related to different kinds of hotel setup. A fantastic value for money with unbeatable support.

Cons

Would be good to allow adding duplicate descriptions in cases where setting up product offers in multiple languages instead of having to reproduce them from scratch many times, particulary for the add-on feature. For example, if you want to offer a pickup service option from 6 different locations (airport, train station, pier, city, etc) and all you want to change is the price, but you need to reproduce these each time in Sirvoy. Also not being able to use override price changes with long-stay discounts, for example. Once these products are set-up, of course, it's straightforward.
It would be nice to be able to override a price change (ie; Summer Holiday Rate) with a long-stay rate (Discounted) vs. only being able to discount the Standard Rate, which results in disadvantageous price for the hotel.

we safe time and money

Pros

The best thing is the flexibility of this software. Where multiple steps need to be taken in many other programs, one single step is enough in Sirvoy. Outstanding is the control of the booking channels and the extensive statistics functions. Since we have Sirvoy we save a lot of time we spent so far in an external channel manager. If you do a bit of preliminary work and set up a few standard letters, two mouse clicks are enough to complete the e-mail correspondence. Thank you Sirvoy !!!

Cons

I think, there is really nothing that i don't like. It would be nice if you had a little influence on the form design. Not on the templates, but the words used. So if the English words are not translated directly, but the words used in the respective national language can be inserted

Maximizing our bookings, and therefore profits, without having to worry about overbooking. It will surely generate more profits than the cost of using the software, so it is completely worth it.

Pros

The customer service is excellent. They walked me through the entire setup process on how to link all of my accounts together. It saves tons of time, and allows me to maximize our bookings without having to worry about overbooking, or updating availability on several different websites. It is also a bit more affordable than several of the other alternatives.

Cons

So far I have no complaints. My only real issue is that I have to create 8 different listings on airbnb for my dorm beds, but this is an issue with airbnb and not with sirvoy.

Pros

What i like most about it? It is super easy to use, much more straight forward than other services i have tried in the past.

Cons

As a relatively new user, i can happily say that i have not come across anything to complain about yet.

With this software i saved a lot of time. All channels connected and updated by every booking or change made by us or our clients. No more double bookings

Pros

All booking channels organized and automatically updated at once when needed. No more double booked rooms.

Cons

Not so much actually! A connection with Quickbooks or equal accounting software would be nice. To be able to export invoices made in Sirvoy directly into my accounting software will save a lot more time.

a clear overview and quick management

Pros

It is easy to get an overview. Whatever you wish for it is somehow possible. The support is always quick and competent to tell you how in case you do not find out yourself. You always get a written report of the support's answers so if you come aross the same problem again and don't quite remember, you have sth in writing.

Cons

One thing I miss and cannot quite get is the German "Meldeschein" where all the dates of a guest are listed. There is something similar but not quite ...

Optimize the work and management of my hotel.

Pros

Is complete for any needs, the assistance is great 24/7 and very polite as useful. I will suggest avery hotel to use Sirvoy.

Cons

The speed of the channel manager is a great side of Sirvoy, i read they use amazon server for that reason the back end is always optimize and fast i like.

Pros

Very good overview, easy to operate and easy to manage the rooms. Smooth integration with other sales channels and highly professional support.

Cons

You can not use the system to book other facilities such as conference rooms.
With such functionality, it would be complete!

Management information and ease of hotel operations

Pros

Loads of information and easy to download and work with. Plus online chat works really well when you have any questions

Simple and a must for an easier day of work.

Pros

The software is so easy to handle and you see what you need. Move bookings from one room to one other is done in a second.

Cons

You can not get a text message from the channels, only from your own website. This should be easy to solve why it comes from the same system. This is an important function for the ones that not are on line all the time for smaller business.

Some bonus

Pros

Fast and easy to learn. It has all the right componets to drive my kind of business. It is also easy for our guests to both book and pay.

Pros

It is very easy to use , have all future needed, the best part is that you can log in and use it from all around theword dont have to be at the hotel

Pros

Sirvoy makes keeping track of our bookings easy. They also work with all the online booking sites that I do.

Cons

some features are less intuitive to operate than others. Duplicating rooms should duplicate all the info, and let me edit, as opposed to my having to re-enter everything.

Pros

It´s easy to understand and use, it´s flexible and has all features you need. When we sometimes get stuck the help is only a call away and those guys always keeps their word when they say they´ll be back and help you shortly! They are also very educational and patient with dummies like me!

Cons

Can´t really think of anything! Perhaps a simple but safe payment solution...I would also like to be able to show more pictures of each room in the room description, if fx you can´t afford an expensive homepage but decide to only make a simple one and then would like the Sirvoy "booking button" to do the work.