Sirvoy

RATING:

4.7

(256)

About Sirvoy

Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. Sirvoy’s booking management software can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings. Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Sirvoy Pricing

14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

Calendar View

Sirvoy Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Sirvoy

1 - 5 of 255 Reviews

User Profile

Arne Frode

Verified reviewer

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great booking system - easy to use

In our company we save time and money using Sirvoy software. Works every time - any time :)

PROS

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

CONS

We are most satisfied with this software.

Vendor Response

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

Replied November 2018

Michael

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Sirvoy is great for small hostels and hotels

good. it runs the entire business. we use it daily and would be lost without it

PROS

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

CONS

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Vendor Response

Hi Michael, Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business. Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far. Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future! Warm regards, Jodie

Replied October 2023

Tami

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2023

Not easy to work with anymore

No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

PROS

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

CONS

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Reason for choosing Sirvoy

I didn't choose sirvoy, it was here when I started. When I started, I would have recommended it to everyone. Now with all these difficult changes, I wouldn't recommend to my worst enemy

Vendor Response

Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie

Replied September 2023

Istvan

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

very pleased

Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately

PROS

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

CONS

nothing to complain about, software always works very well

Reason for choosing Sirvoy

I was lucky to find Sirvoy immediately, then compared with other systems they were more expensive and complicated

Vendor Response

Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy. It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard. We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users. Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out.

Replied August 2023

Bryan

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great Company

excellent

PROS

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

CONS

I cant think of anything, they are really good

Reason for choosing Sirvoy

Customer service, ease of use

Reasons for switching to Sirvoy

shocking service, leading to bad ratings because of false claims of capabilities

Vendor Response

Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie

Replied November 2023