Sirvoy Software

Love it.

Excellent product.

Pros

The ease of use on the back end and EXCELLENT customer service.

Cons

Nothing. I have no complaints. They keep adding valuable improvements.

Gets the job done and meets your basic needs

The free trial was good and met our needs. The ability to plug-in to travel channels was nice, but we never tried it.

Pros

Everything was in the cloud, no need for a local server and management can always access the system.

Cons

I wasn't able to customize things the way I'd like. Our rentals ran from whatever time the day before, through 11 AM the next morning. Reports stopped at midnight and we'd have to manually backdate anyone who was a late check-in.

Most helpful support

It is easy to use. You have many functions you can use. Everything you need for your booking system is included. The system is easy for other to understand and look into. I Am very happy to find sirvoy.

Pros

The system is easy to work with and yo get Quick help If you need. The best thing is that you can get support in Swedish!!

Cons

There is no mailbox inside the system and you also have to check your mail when you send questions to a customer. It would have been easier to collect all messages in the same place inside Sirvoy

Brilliant knowledgeable, responsive and helpful customer service at all levels, extremely quick help

Brilliant knowledgeable, responsive and helpful customer service at all levels, extremely quick help every time!

Pros

It's simple to use and has got all what we need.

Cons

There is nothing that we don’t like so far.

Great booking system - easy to use

In our company we save time and money using Sirvoy software. Works every time - any time :)

Pros

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons

We are most satisfied with this software.

Excellent Software

We get the information we need from our partners for reservations, and we maintain customer satisfaction with that info.

Pros

It has everything that we need, without any extra bloatware that we don't. Our property is very unique, and we achieve our goals using this software.

Cons

To no fault of their own, our property is unique and sometimes requires special handling. It takes time to solve some issues because of this, but it eventually gets solved.

Very satisfied

I have no previous experience with other booking systems so I was surprised how easily even a newcomer like me can use this system. It provides everything needed and the customer service replies very fast to questions and is eager to help. Thanks a lot for the great service.

Pros

Easy to hande and offers everything that I need. Customer service is great.

Cons

There is nothing that I don’t like so far.

An all in one solution!

Pros

What is there not to like! it has been great for us, it has allowed us to save on costs and the hassle of dealing with multiple products. We have really been able to understand our business much better with thanks to this platform.

Cons

Would be nice to have more advanced reporting.

It's easier to use

So far, all uses and conditions are good. And for the future a little advice from me, if possible please for the channel can use more than 2 (or no one has to upgrade to premium), because in terms of price per month is good enough thanks.

Pros

What I like, here we use a system that is very easy to say, and also the problem is arguably rare.

Cons

I really like here, which is an easy way to add to our reservation application, and also the payment is definitely there, which is certainly not complicated.

Brilliant booking management

We have 25 rooms and been on Sirvoy the last 17 months. I'm very happy with all the features and it simply works perfect.

Pros

It's simple to use and has got all what you need.

Cons

Nothing. It's close to perfect. I can't think of any failure.

IT is a good reservation booking system.

Pros

rate structures, email templates, cost. Best system we had tested and finally signed up for the long term.

Cons

more photos of individual rooms when booking. Discount override to standard rate creates an average rate when discount period ends.

SIMPLY AWESOME!

Pros

Customer service is great! every time I've asked anything, in less than 3 minutes, someone replies with a useful answer.

Cons

Nothing is going wrong after my first month. I'm extremely happy with this choice.
again, nothing goes wrong with Sirvoy

Very simple but perfectly fine PMS system. Very happy with Sirvoy!

Pros

very easy to learn and use and have all functions we need a s a small city hotel. Customer Suppport is very supportive if one need them.

Cons

if you are used to many advanced functions and CRM it might be too simple. for instance you do not have any good way of storing customer data such as room preferenses, times of stays etc.

One of the easiest booking manager out there!

Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Professional, reliable, flexible and easy to use

Better control of prepayments, bookings and faster, more professional check-out process.

Pros

Integration with stripe, easy to use and understand and very flexible in adapting to our business needs

Cons

Invoicing functionality is good but a bit basic, would be good if it could be customised more wrt what is shown on the invoice and how to show payments etc.

We offer a specialist resort experience, not just hotel rooms. Sirvoy is flexible & easy to use.

Pros

Customer service is great, but also it is also easy to learn, straight forward with many features. The main features needed are taken care of. I think we will stick with this product.

Cons

There are still some improvements to be made like flexibility with Availability chart, not showing shared inventory of rooms. Also presentation of rooms showing a slide show would be better.

It takes a little bit of time to get comfortable getting around the site, but overall, very happy!!!

Booking button for my motel web site!!!

Pros

Easy to use, the customer service is outstanding as they help you navigate through the system. Very happy with the program for my motel!!

Cons

So many different categorizes..... not really a "con", because it's designed to be a complete system!!!

Great System, perfect for small accommodation business owners

Great reservation program. Easy to create reservations and keep track of bookings.

Pros

User-friendly and simple. Loved the housekeeping function. We helped run a lodge over the winter and I loved working with Sirvoy. It has a lot of great features.

Cons

It locks you out of the system as soon as your payment is due. This can happen any time, including mid check in or reservation. If you're not the one paying for the software, this can be problematic as there is no way around it.

I have been using Sirvoy for my hostel in Southern Utah. It is wonderful! Great support.

Pros

I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

Cons

Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

Makes keeping track of bookings so much easier.

Pros

I love that this software pretty much does all of the work for you! It notifies you when people cancel, when they check in, when they check out, payments made, etc. The price is great as well!

Cons

No cons to date - customer service and the interface can always improve for products, but they've done a great job so far.