Sirvoy software


Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 

Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.

Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.

Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.

Supported Operating System(s):
Web browser (OS agnostic)

129 Reviews of Sirvoy

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  • Dewi from Serenity

    Number of employees: 11-50 employees

    August 2018

    It's easier to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far, all uses and conditions are good. And for the future a little advice from me, if possible please for the channel can use more than 2 (or no one has to upgrade to premium), because in terms of price per month is good enough thanks.

    Pros


    What I like, here we use a system that is very easy to say, and also the problem is arguably rare.

    Cons


    I really like here, which is an easy way to add to our reservation application, and also the payment is definitely there, which is certainly not complicated.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    August 2018

    Hi Dewi, hi to you and your staff in Bali! It's great to know that the system is working smoothly for you and you aren't experiencing any issues. We hope that Sirvoy continues to meet and exceed your expectations and we appreciate your comments and feedback. Thanks, Adele

  • Mogens from Villa Blomberg

    Number of employees: 2-10 employees

    August 2018

    Brilliant booking management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have 25 rooms and been on Sirvoy the last 17 months. I'm very happy with all the features and it simply works perfect.

    Pros

    It's simple to use and has got all what you need.

    Cons

    Nothing. It's close to perfect. I can't think of any failure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    August 2018

    Hi Mogens, great review and delighted to hear that we're close to perfect. That's definitely what we're aiming for! Thanks for taking the time to leave us your feedback. Adele

  • chris from poipu plantation resort

    August 2018

    IT is a good reservation booking system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    rate structures, email templates, cost. Best system we had tested and finally signed up for the long term.

    Cons

    more photos of individual rooms when booking. Discount override to standard rate creates an average rate when discount period ends.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    August 2018

    Hi Chris, great to hear that Sirvoy came out on top of all the systems you tested. Your request for more room images has been noted and I will be sure to mention about the discount override issue. Remember too, that any feedback or comments about the system can also be passed along to our support team who will notify development. We can't incorporate every request into the wish list but we certainly will try! Many thanks, Adele

  • MARTIN from LA MAISON

    July 2018

    SIMPLY AWESOME!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service is great! every time I've asked anything, in less than 3 minutes, someone replies with a useful answer.

    Cons

    Nothing is going wrong after my first month. I'm extremely happy with this choice.
    again, nothing goes wrong with Sirvoy

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    July 2018

    Hey Martin, greetings to you and your team in sunny Peru! Terrific to hear that the system is working out for your first month. Hope it continues to help you run your business even better and always feel free to contact support along the way. Thanks, Adele

  • Emma from Hotell Hamngatan 27

    July 2018

    Very simple but perfectly fine PMS system. Very happy with Sirvoy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very easy to learn and use and have all functions we need a s a small city hotel. Customer Suppport is very supportive if one need them.

    Cons

    if you are used to many advanced functions and CRM it might be too simple. for instance you do not have any good way of storing customer data such as room preferenses, times of stays etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    July 2018

    Thanks Emma for taking the time to write this great review and we're really glad that you are happy with the system. Regarding the CRM functionality, our developers have this on their list of system development so stay tuned! Thanks again, Adele

  • Alba from La Casa Amarilla

    Number of employees: 2-10 employees

    July 2018

    One of the easiest booking manager out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, integrability with booking channels, accesible from mobile or tablet.

    Pros

    Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

    Cons

    sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    July 2018

    Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

  • Rene from Lanthotell Lidhem

    July 2018

    Professional, reliable, flexible and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better control of prepayments, bookings and faster, more professional check-out process.

    Pros

    Integration with stripe, easy to use and understand and very flexible in adapting to our business needs

    Cons

    Invoicing functionality is good but a bit basic, would be good if it could be customised more wrt what is shown on the invoice and how to show payments etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    July 2018

    Hi Rene, thanks for the super review. We are committed to continuously improving and updating the system so it's likely that your concerns about invoicing will be addressed in due course. In the meantime, enjoy the system and don't hesitate to contact our support if you have any specific requests. Often there are solutions to issues available that they would be only too happy to assist with. Many thanks, Adele

  • Verified Reviewer

    June 2018

    We offer a specialist resort experience, not just hotel rooms. Sirvoy is flexible & easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service is great, but also it is also easy to learn, straight forward with many features. The main features needed are taken care of. I think we will stick with this product.

    Cons

    There are still some improvements to be made like flexibility with Availability chart, not showing shared inventory of rooms. Also presentation of rooms showing a slide show would be better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dennis from JC Suites

    Number of employees: 2-10 employees

    June 2018

    It takes a little bit of time to get comfortable getting around the site, but overall, very happy!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Booking button for my motel web site!!!

    Pros

    Easy to use, the customer service is outstanding as they help you navigate through the system. Very happy with the program for my motel!!

    Cons

    So many different categorizes..... not really a "con", because it's designed to be a complete system!!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    July 2018

    Hi Dennis, delighted to read this terrific review. Thanks for the feedback and glad that you are finding our customer support so helpful. With thanks, Adele

  • Verified Reviewer

    June 2018

    Great System, perfect for small accommodation business owners

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great reservation program. Easy to create reservations and keep track of bookings.

    Pros

    User-friendly and simple. Loved the housekeeping function. We helped run a lodge over the winter and I loved working with Sirvoy. It has a lot of great features.

    Cons

    It locks you out of the system as soon as your payment is due. This can happen any time, including mid check in or reservation. If you're not the one paying for the software, this can be problematic as there is no way around it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JoAnn from The Cowboy Bunkhouse

    Number of employees: 2-10 employees

    May 2018

    I have been using Sirvoy for my hostel in Southern Utah. It is wonderful! Great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

    Cons

    Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    May 2018

    Hi JoAnn, thanks so much for your great review and your kind comments! Will definitely mention the glitch you talk about to the Dev team but delighted to hear that everything else is to your satisfaction and that you are happy with the support received from our help desk. Always lovely to hear such great feedback! Thanks again, Adele

  • Rebecca from MSCI

    May 2018

    Makes keeping track of bookings so much easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that this software pretty much does all of the work for you! It notifies you when people cancel, when they check in, when they check out, payments made, etc. The price is great as well!

    Cons

    No cons to date - customer service and the interface can always improve for products, but they've done a great job so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    May 2018

    Hi Rebecca, lovely to read your 5* review and we're delighted that you are finding our system easy to use and our support staff helpful and responsive. Thanks for taking the time to leave us this feedback. Sincerely, Adele

  • Dennis from Sugar Mill Limited

    April 2018

    Used it for several years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

    Cons

    It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Dennis, thanks for your review. See my responses below. - It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further. - In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed. - Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature. - You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish. - If you click on the user icon on the top right of every page it will give you an option to contact support. - I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received. I hope this clarifies some of the issues. Thanks, Adele

  • Peter from The Class Rooms Hotel

    Number of employees: 51-200 employees

    April 2018

    Excellent. Fast efficient product. Excellent Support Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cost savings and less chance of overbookings.

    Pros

    The price is much more reasonable than the Little Hotelier contract I used before. The fact that they have a built-in channel manager for the 3 biggest OTAs (Booking.com, Expedia, Agoda - who account for 95% of my OTA bookings) with no extra charge is fantastic. Their system is very responsive and simple to use. Their Support Team is the best! Very prompt and very smart.

    Cons

    A very small nitpick and I know they are working to address it is the fact that when you add a "Virtual" room, in order to make it easier to shuffle people around to make the jigsaw of reservations fit, it counts as a room in your billing costs. If you have exactly 20 rooms and add 1 more for the juggling process then your monthly bill will increase.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    May 2018

    Hello Peter and warm greetings to you and your team in Thailand! Thanks for this terrific review and for your honest feedback. Please know we are doing our best to get the virtual room sorted so that it provides a more accurate solution than the one currently available. We will make our clients aware once this has been released. We wish you continued success with your business and as always please do let our support team know of any suggestions or comments that you would like to see incorporated into the system. Thanks again, Adele

  • Madelene from The Fisherman's Villas

    April 2018

    Easy system to use and the best support ever, even in other parts If the world and in My language.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support in My language (Swedish) Their flexibility and help when setting up My account. Easy to create your resort by yourselves.

    Cons

    That My guest cannot send messages directly to the system and their booking.
    When I have to Wait for support because of me being in Asia and the systems head Office is in Sweden, it is 5-6 hours difference.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Madelene, many thanks for taking the time to leave us this great review. Also, just to let you know that our support is available 24/7 so you can call us anytime and a member of our team will be happy to assist you. Greetings to you and your team in Thailand! Regards, Adele

  • Chris from Yangshuo Mountain Retreat

    Number of employees: 51-200 employees

    April 2018

    Phenomenally responsive and helpful customer service at all levels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to integrate OTA bookings in a simple way while taking payment without a credit card merchant gateway.

    Pros

    Easy of use, intuitive and well connected to OTAs. It is well documented and validated with simple ways to solve issues related to different kinds of hotel setup. A fantastic value for money with unbeatable support.

    Cons

    Would be good to allow adding duplicate descriptions in cases where setting up product offers in multiple languages instead of having to reproduce them from scratch many times, particulary for the add-on feature. For example, if you want to offer a pickup service option from 6 different locations (airport, train station, pier, city, etc) and all you want to change is the price, but you need to reproduce these each time in Sirvoy. Also not being able to use override price changes with long-stay discounts, for example. Once these products are set-up, of course, it's straightforward.
    It would be nice to be able to override a price change (ie; Summer Holiday Rate) with a long-stay rate (Discounted) vs. only being able to discount the Standard Rate, which results in disadvantageous price for the hotel.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Chris, we really appreciate you taking the time to write your review and also your feedback about possible system improvements. I have sent these on to management for their review. In the meantime, we are delighted that Sirvoy is proving to be invaluable to your business and that you are finding our support team to be both responsive and helpful in resolving any queries. Many Thanks, Adele

  • Michael from Hotel-Pension Am Kurmittelhaus

    April 2018

    Low training time, good clarity, saves a lot of working time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we safe time and money

    Pros

    The best thing is the flexibility of this software. Where multiple steps need to be taken in many other programs, one single step is enough in Sirvoy. Outstanding is the control of the booking channels and the extensive statistics functions. Since we have Sirvoy we save a lot of time we spent so far in an external channel manager. If you do a bit of preliminary work and set up a few standard letters, two mouse clicks are enough to complete the e-mail correspondence. Thank you Sirvoy !!!

    Cons

    I think, there is really nothing that i don't like. It would be nice if you had a little influence on the form design. Not on the templates, but the words used. So if the English words are not translated directly, but the words used in the respective national language can be inserted

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Michael, a big thanks for taking the time to give Sirvoy this stellar review. We have worked hard to make our system extremely functional but simple to use. It's great to hear that we have succeeded in this ambition! We wish you and your business continued success for the future. Regards, Adele

  • Michael from Ch'i Bocól Community Hostel

    Number of employees: 1 employee

    April 2018

    Great Product. Easy to use. Affordable. And great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Maximizing our bookings, and therefore profits, without having to worry about overbooking. It will surely generate more profits than the cost of using the software, so it is completely worth it.

    Pros

    The customer service is excellent. They walked me through the entire setup process on how to link all of my accounts together. It saves tons of time, and allows me to maximize our bookings without having to worry about overbooking, or updating availability on several different websites. It is also a bit more affordable than several of the other alternatives.

    Cons

    So far I have no complaints. My only real issue is that I have to create 8 different listings on airbnb for my dorm beds, but this is an issue with airbnb and not with sirvoy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Michael, good to hear that you have managed to set up Sirvoy easily and are already up and running. Our Support team aim to give you all the help you need so you can get on with the business of looking after your customers! Thanks so much for leaving us this great review. Regards, Adele

  • paddy from Arrifana Pines

    April 2018

    Finally found a channel manager that really works. And super helpful, patient support team to boot!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What i like most about it? It is super easy to use, much more straight forward than other services i have tried in the past.

    Cons

    As a relatively new user, i can happily say that i have not come across anything to complain about yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Paddy, thanks for your terrific 5* review! Always lovely to hear such positive comments from a happy client. We hope we can keep up the good work and in the meantime greetings to you and the team in Portugal. By the way absolutely loving the website, your place looks amazing! Take care, Adele

  • Viktor from Boutique Hotel Sonrisa

    Number of employees: 2-10 employees

    April 2018

    We use Sirvoy for over 2 years now and it saved a lot of time. Money well spend

    Ease-of-use
    Functionality
    Quality
    Support

    With this software i saved a lot of time. All channels connected and updated by every booking or change made by us or our clients. No more double bookings

    Pros

    All booking channels organized and automatically updated at once when needed. No more double booked rooms.

    Cons

    Not so much actually! A connection with Quickbooks or equal accounting software would be nice. To be able to export invoices made in Sirvoy directly into my accounting software will save a lot more time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Sirvoy, Sirvoy Ltd.

    April 2018

    Hi Viktor, many thanks for your review. We are delighted that Sirvoy is freeing up plenty of time for other things and that you no longer have double bookings. Great suggestion about the accounting software connection. Definitely one that will be submitted to the developers for their consideration. Many Thanks, Adele

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