Great support, the program is very easy and does not require a lot of training for staff to understand how it works.

There is really not a lot I can complain about. I would like more in depth statistics and be able to view trends over time.

Easy.

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

time saving, easy to use, simple guidance when needed

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

I cannot fathom pasting into emails or sms boxes.

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.

Easy to use. Fast to use. They have think about all things.

Easy to use and best support of program staff. Buy the program and get the best system ever made

Nothing. After some time you Will have the perfect system.

Very easy to use, great value for money, great support

We have not found anything yet. All good so far.

simple to use

intuitive, instant knowledgeable support

lack of personalization BUT they are simple fixes, the developers just need to make existing fields available for selection throughout the platform

Since I found Sirvoy in 2017, I have been continuously impressed.

Easy to use, exceptional support, mobile friendly

There are no cons with Sirvoy, they are definitely the best

V professional service, uncomplicated, intuitive and functional. Customer service is educated and knowledgeable (even if based overseas- no perceptible language barriers)I've been surviving with Wix Hotels- which is a shockingly poor booking engine and does not any way compare to the superior quality of Sirvoy's.

Love the fact that you just drop the HTML code into your website and away you go.

nothing so far- I'm on the free trial so hopefully nothing will change once I'm paying for the service

Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!). One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward). So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up. I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business.

Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)

May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies

We got Sirvoy Booking System for our hostel when we first opened our new business. We are not very tech savvy and it was easy to use and understand. As we used the probram there were times when we wished the program could be improved. We made suggestions and they were implemented right away. It keep improving each year. The support team is very responsive and helpful. We have recommended it to several other hotels and hostels that we know of. Thank you for a great program.

It is easy to use and they make improvements all the time with requests of users.

The lines on the booking page are a bit difficult to see. It would be nice if the payment options were customizable.

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.