Maestro by NORTHWIND is a guest-centric property management system that includes more than 20 different modules, offering an end-to-end hospitality system. This solution is suitable for properties of most sizes, particularly midsized to large condominiums, timeshare properties, retreats, luxury resorts, conference centers, independent hotels, boutique hotels and multi-property groups.
This system provides a wide range of flexible, robust functionality and management controls. Because Maestro is platform and database independent, it will continually grow and adapt with new technologies; no matter how large a business grows, Maestro will continue to scale to support its needs.
The ResWave booking tool lowers costs and dependence on third-party engines. ResWav is a real-time booking engine that enables direct website room reservations, service and amenities add-ons, packages and activities. Guests can book all of this from their mobile devices, landing pages, emails and even Facebook.
As a cloud solution or on premise implementation, Maestro allows hospitality professionals to work from anywhere with Internet access. When paired with social media integration, properties can make use of these tools to boost interaction with guests and ultimately increase revenue.
Samantha from Double JJ Ranch
The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.
The only thing I like least about this product is that yes means no and the no means yes.
I am very satisfied with this software and I would recommend this to anyone!
Curtis from Double JJ Resort
Specialty: RV Park
The vendor Northwind is outstanding. Great support. Great sales team. They listen to customers and worked closely with our team to understand our software needs, IT resources, personnel, and our customers. Their attention to our needs helped their product stand out as the right fit for our resort. We purchased the highest level of support and they have gone above and beyond to deliver what we need.
Maestro has countless customized and customizable options. It has numerous modules for the different operations of a resort like ours.
Northwind is based in Canada, so we changed our phone plan to package calls to Maestro tech support.
Maestro has a basic GUI design. User interface has the outdated look, feel, and functionality of a text-based interface. Menu bar and menu lists are not intuitive and some lists are 20 items long making it hard to find menu items. Copy and paste only available in text entry boxes. Cumbersome, not intuitive. Although the data can be found, it can take 10-12 steps to locate it.
Recognizing Northwind is a small independent software company that is a stark contrast with mega-corporation Micros, which makes Opera PMS. While Opera PMS fits great in many hotels, the unique aspects of a resort like ours can all be handled in Maestro PMS from golf tee times, to horse trail rides, to all the different room types, privately owned home-owner association units in our rental pool, banquets event orders and invoices, maintenance tracking and billing, and so much more.
Chris from Boutique Hotel Collection
The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.
As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.
Priscilla from Cumberland Inn
Employees number: 51-200 employees
We are an independent property and Northwind PMS has the ability to do everything we need plus more. Also, NORTHWIND staff is excellent!
Jodie from 1886 Crescent Hotel & Spa & 1905 Basin Park Hotel
I find Maestro to be very intuitive when learning the system...great ease of use. The interfaces have greatly simplified and enhanced our ability to communicate within the property management system. Most importantly, the customer service is beyond 5 star! Quick response from caring and concerned partners. I highly recommend Maestro!