Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.

Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.

Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.

The software comes with a commission-free Internet booking engine, and bookings across channels are automatically delivered into the system with all channels kept up-to-date.

Frontdesk Anywhere is integrated with leading industry partners, including revenue management, POS, eConcierge and eReputation providers, and has over 95 payment gateways worldwide.



89 Reviews of Frontdesk Anywhere

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 89 reviews

November 2018

Jack from Boutique Hotel

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Unreliable platform. Occasional double booking.

I've been using this software for three years now. No revenue management software despite their promise to have a system in place. Credit card processing charges are high due to lack of EMV compliance. Occasional double booking. Can never reach the sales rep. Trying calling their sales office. No one ever answers the phone. Probably due to their need to filter calls from angry customers.

Pros

Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Cons

Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee.
Channel manager inventory update overhead is usually 5-10 minutes.
No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

October 2018

Patricia Frances from The Exchange Regency Residence Hotel

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Reliable and Easy to use software

Keeps on improving the product because it has potential.

Pros

Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Cons

Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.

October 2018

Sara from Puri Mas Boutique Resort

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Satisfaction

Great set up. Excellent support team and always there when needed!

Pros

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

Cons

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

September 2018

Porntip from V.J. Searenity Koh Chang

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The Best PMS for Small to Mid-size property!

Pros

The program is very user-friendly, and easy to use.
The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS.
Customer service is very good.

Cons

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help.
In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

September 2018

Nattanant from Siam Champs E'lyse'esi Unique Hotel

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Hotel

Reasonable price but not sure for the bigger property

Pros

Manager report and details of the report including figures shown are very details, only one report can tell almost cover

Cons

Complicated of name of the report which are difference from others so sometime it difficult for new staff

August 2018

Justin from The Clarendon Hotel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

2 of 5

August 2018

Not User Friendly

It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.

Pros

It has a friendly support team. Night Audit functionality is a breeze.

Cons

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.
The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

August 2018

Lance from Sawtooth Lodge

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

3 of 5

August 2018

Frontdesk - Okay, but not enough

Pros

Frontdesk Anywhere is a decent Property Management System that also helps you manage your relationship with OTAs. It has great reporting features, a nice back end user interface, decent front end user interface, and automated emails.

Cons

Frontdesk Anywhere lacks an availability calendar for its front end users, which is something that should be standard with any booking engine. It doesn't offer promo or group code features, the support features are minimal, and the price is not competitive.

July 2018

Rada from Mantra Samui Resort

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Efficient support team! Great software for hotel operation, services, and time management

Pros

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered.

With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second.

The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

Cons

We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Great value for money and a good system

Pros

The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.

Cons

The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.

April 2018

Vanessa from The Plaza Suites

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Meant for Independent hotels

Pros

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Cons

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

March 2018

Blair from The Plaza Suites Santa Clara

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Frontdesk Anywhere- Literally anywhere!

Pros

The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

Cons

The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

March 2018

Kimberly from CVI

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Lots of great features

Pros

This makes booking rooms and taking reservations so easy for me and my staff. Everything is easy to navigate

January 2018

Chaivaree from Hotel Bocage

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Very easy to use

Less complicated easy to use

Pros

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Cons

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

December 2017

Chayanon from Kiatthada Resort

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2017

Poor customer support, but the platform is decent.

Pros

Looks more modern than other software and has many reports for you to choose from. The sales team was nice.

Cons

Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team.

December 2017

Janet from Del Webb at Dove Mountain

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Host Team and Del Webb at Dove Mountain

I am grateful for all the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments transitioning from 2017-2018 and really saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a Happy New Year! Enjoy the holidays with your families!

Pros

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their in-depth knowledge of how the software works.

December 2017

Suppawat from Resort

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

good software for manage hotel

Pros

- no install
- easy to use
- cloud software
- multiply user
- many function
- good service support

Cons

- many step for log in
- no mobile app
- don't support thai unicode tis 620 , windows 874 for template

November 2017

Delton from SMC Hotels

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very intuitive software. A lot of functionality

Pros

Reasonably priced. Easy to use. Built for hoteliers by hoteliers. No need for costly hardware. Team is very passionate and a pleasure to deal with.

Cons

Not accepted by major brands yet. If internet goes down, this would be worrisome. Overall not many complaints.

November 2017

Cynthia from Tequesta Palms Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Really like the overall user friendly ability of the software and the Support Team is the best!!!

Easy Accessibility and Dependability.

Pros

What I like most about the software is the user friendly options that provide a wide range of categories to choose from to print reports, update guest information, etc. and learning the program with a great Support Team makes all the difference and easier to learn.

Cons

What I like least abouth the software is having to reboot it often in order to get updates on guest bookings.

November 2017

Kamal from Tremblant Elysium

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Great product, great support !

Great staff and product !

Pros

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Cons

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

November 2017

Andrea from Hotel Cabana Clearwater Beach

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

FDA is an easy to use property management system.

Pros

Clean user interface, cloud-based software (but an app for smartphone access would be appreciated) and outstanding customer service.

Cons

Lack of app for smartphone access, inability to stack yield management premiums and inability to drag-and-drop room assignments.