Frontdesk Anywhere software


83 reviews(4.5/5)
83 reviews(4.5/5)

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.

Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.

Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.

The software comes with a commission-free Internet booking engine, and bookings across channels are automatically delivered into the system with all channels kept up-to-date.

Frontdesk Anywhere is integrated with leading industry partners, including revenue management, POS, eConcierge and eReputation providers, and has over 95 payment gateways worldwide.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 8

83 Reviews of Frontdesk Anywhere

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  • Lance from Sawtooth Lodge

    Specialty: Lodge

    Number of employees: 11-50 employees

    August 2018

    Frontdesk - Okay, but not enough

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Frontdesk Anywhere is a decent Property Management System that also helps you manage your relationship with OTAs. It has great reporting features, a nice back end user interface, decent front end user interface, and automated emails.

    Cons

    Frontdesk Anywhere lacks an availability calendar for its front end users, which is something that should be standard with any booking engine. It doesn't offer promo or group code features, the support features are minimal, and the price is not competitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rada from Mantra Samui Resort

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    July 2018

    Efficient support team! Great software for hotel operation, services, and time management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered.

    With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second.

    The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

    Cons

    We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    July 2018

    Great value for money and a good system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.

    Cons

    The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vanessa from The Plaza Suites

    Specialty: Other

    Number of employees: 201-500 employees

    April 2018

    Meant for Independent hotels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

    Cons

    Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Blair from The Plaza Suites Santa Clara

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    March 2018

    Frontdesk Anywhere- Literally anywhere!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

    Cons

    The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kimberly from CVI

    March 2018

    Lots of great features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This makes booking rooms and taking reservations so easy for me and my staff. Everything is easy to navigate

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chaivaree from Hotel Bocage

    January 2018

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less complicated easy to use

    Pros

    The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

    Cons

    The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chayanon from Kiatthada Resort

    December 2017

    Poor customer support, but the platform is decent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Looks more modern than other software and has many reports for you to choose from. The sales team was nice.

    Cons

    Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Janet from Del Webb at Dove Mountain

    Specialty: Vacation Rental

    Number of employees: 10,000+ employees

    December 2017

    Host Team and Del Webb at Dove Mountain

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am grateful for all the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments transitioning from 2017-2018 and really saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a Happy New Year! Enjoy the holidays with your families!

    Pros

    Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their in-depth knowledge of how the software works.

    This review was submitted organically. No incentive was offered
    Review Source
  • Suppawat from Resort

    Number of employees: 51-200 employees

    December 2017

    good software for manage hotel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - no install
    - easy to use
    - cloud software
    - multiply user
    - many function
    - good service support

    Cons

    - many step for log in
    - no mobile app
    - don't support thai unicode tis 620 , windows 874 for template

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Delton from SMC Hotels

    November 2017

    Very intuitive software. A lot of functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Reasonably priced. Easy to use. Built for hoteliers by hoteliers. No need for costly hardware. Team is very passionate and a pleasure to deal with.

    Cons

    Not accepted by major brands yet. If internet goes down, this would be worrisome. Overall not many complaints.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cynthia from Tequesta Palms Inn

    Number of employees: 2-10 employees

    November 2017

    Really like the overall user friendly ability of the software and the Support Team is the best!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy Accessibility and Dependability.

    Pros

    What I like most about the software is the user friendly options that provide a wide range of categories to choose from to print reports, update guest information, etc. and learning the program with a great Support Team makes all the difference and easier to learn.

    Cons

    What I like least abouth the software is having to reboot it often in order to get updates on guest bookings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kamal from Tremblant Elysium

    Specialty: Vacation Rental

    Number of employees: 11-50 employees

    November 2017

    Great product, great support !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great staff and product !

    Pros

    Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

    Cons

    Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

    This review was submitted organically. No incentive was offered
    Review Source
  • Andrea from Hotel Cabana Clearwater Beach

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    November 2017

    FDA is an easy to use property management system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clean user interface, cloud-based software (but an app for smartphone access would be appreciated) and outstanding customer service.

    Cons

    Lack of app for smartphone access, inability to stack yield management premiums and inability to drag-and-drop room assignments.

    This review was submitted organically. No incentive was offered
    Review Source
  • Hector from Oasis Hotel

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    November 2017

    Great Software very reliable, and user friendly. Must needed resource for every small or big Hotel operation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

    Cons

    Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ryan from Tavern Hotel

    November 2017

    the support staff has been a great help, she always takes care of what we need. Her response are quickly and

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to use it anywhere, especially from home. A simple system that is easy to train with. It's functionality with OTAs is very helpful with self assigning rooms. I could use some help more on the refund and adjustment side of things though.

    Cons

    Not being able to pull up previous profile notes especially if there was a guest issue last time they stayed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Doris from Boardwalk Homes

    Number of employees: 2-10 employees

    October 2017

    User friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use

    Pros

    Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

    Cons

    Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.
    More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Erin from Boardwalk Homes

    Number of employees: 501-1,000 employees

    October 2017

    program is very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    good visual, easy to use, has many functional features, can be customized, easy to set up and make changes.

    Cons

    some customization is limited. My staff will be able to elaborate. Reports (revenue, acruel, time period) still contains errors.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nawal from Fort Bliss, Fort Galle, Sri Lanka

    Number of employees: 2-10 employees

    August 2017

    Frontdesk have good easy to use functions. Good support from the support team. I like the training

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

    Cons

    The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Robin from Reedfly Farm LLC

    Number of employees: 2-10 employees

    August 2017

    Super powerful property management system with a lovely front-end and great support & service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A ton. It's key to my business in every way.

    Pros

    The backend functionality is incredible and the product support is amazing. FDA truly cares about my business and has been such a responsive, key partner in all ways. It's been a true pleasure working with them.

    Cons

    The Booking Engine needs a little updating on showing available vs booked inventory so the guest has more insight into potential alternative dates that may work for them if their preferred date is unavailable. Otherwise, it is fantastic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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