Being a front desk employee I frequently had to engage with customers to look up class schedules for them, get them booked into classes they were interested in, and handle payment for classes or massages. The MINDBODY system was always very efficient in these tasks and I feel it is optimized for this type of business (spa, massage, yoga studio, etc.). It was very rare that I had to have customers wait while I tried to figure things out because the interface always felt intuitive and this software seemed to have all the options I could hope for.

This software makes it very easy to check in guests in a timely manner, apply relevant coupon codes, check existing balances, and quickly add items to a guests order. The interface is very intuitive and I feel that I was able to quickly learn it and teach it to new employees. Price modifications and discounts for employees or other special circumstances were very easy and quick to enter.

I found that a couple times there were multiple entries in this system for the same guest. Sometimes one of these entities had a gift card balance or something else that the guest would want us to know about but if we chose the wrong account to look in this would not be immediately clear to us and could cause confusion. It was typically fairly easy to resolve and we were able to consolidate the accounts into one.

Mindbody is a well-rounded wellness platform that offers a wide range of services to help users manage and track their fitness, wellness, and beauty routines. However, it does have some limitations, including limited service availability and high subscription fees.

It has a simple, intuitive, and easy-to-use interface that makes it easy for users to navigate and find what they're looking for.The platform offers a vast range of services, including fitness, wellness, and beauty services, making it an all-in-one solution for users' wellness needs.It provides personalized recommendations based on user's interests and preferences, making it easier for them to find and book the services they need.This app is available on both iOS and Android devices, making it convenient for users to book and manage their services on the go.It integrates with other wellness apps and devices, allowing users to track and monitor their fitness and wellness progress in one place.

Mindbody is only available in certain geographic locations, so users may not be able to access all the services they need.Some users have reported experiencing technical glitches and bugs while using the platform, which can be frustrating.The platform does not offer many customization options, which can be limiting for users who have specific preferences and needs.Some users have reported that the subscription fees for Mindbody can be high, especially for those who only use the platform occasionally.

Front to back, this program has really enabled our locations to take the next step in service. MindBody was the tailored platform for our business locations we'd been looking for. Scheduling group classes with this platform prevents errors in overbooking, which prevents us from having to turn away patrons. The AI feature is the gem for us. We aren't always able to greet the customers, so the automated messaging platform takes over has been flawless to date. I no longer have to worry about losing customers due to us not being able to manually respond immediately.

We assist with the integration of this software with several of our clients and I use it almost daily. The ability to log customer information from membership dues to private training classes is key with this software. I have watched our clients go from disorganized and not collecting fees on time to customers having their names called out when they enter the establishment. The payments are now automated which means fewer transactions at the front desks.

The software can be glitchy sometimes. There can be crashes with the system, which is inconvenient. If they are updating the system, then we would like a heads up. The cost is a little much. If you use all the features, then I can see the value, but this software is feature heavy and they don't offer cherry-pick user plans.

Overall, I'm very pleased with Mindbody. It's an easy to use fitness solution that helps me stay on track and reach my goals. I love the convenience of having all my fitness information in one place and being able to book appointments and classes easily. The only downside is that the app can be a bit slow and the search feature is clunky at times.

Mindbody is an amazing all-in-one fitness solution. It's easy to use and helps me manage my fitness goals and progress. I love that I can track my progress, set goals, access classes, and book appointments all in one place. It's so convenient and helpful!

The only downside to Mindbody is that the app can be a bit slow at times. I also find that the search feature can be a bit clunky and not as intuitive as I'd like.