Meets all the requirements

Professional & quick services

Pros

It's easy to find a reservation in the system. Easy to check-in & check-out guests.
Are given complete and detailed information about stayover guests & movement.
The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity.
It's easy to create new reservation or invoice.
It is too easily and quickly to find information about guest.
Statistical reports are presented in detail.
In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.

Cons

Interface of old version was more acceptable.
There is no NO SHOW button along with Cancel and Delete.

Great features and support

We've been using Base7Booking from the beginning. It's been a great help for us so far. And we cannot imagine using an other software.

Pros

The SGUMUL is really user-friendly, so easy to use that anyone can handle in a really short time.

Cons

The development of new features and functionnality takes time. And that's the only con we can say about it.

A great price for Value software. I feel the Data are very secured and the service behind is great

Pros

The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.

Cons

it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".

Base7 a smart system to REALLY facilitate your work

concentrated a lot the procedure of reservation handling

Pros

The programme has an easy layout and intuitive functionality.
Base7 is making the difference by being the unifying instrument of all the different manual procedures we were using before and that we could not renounce to even using other PMS programs.

Cons

Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings.
Its only single currency based
I'm not completely satisfied with the unique option for the channel manager (Cubilis)as I don't find it intuitive and easy as base7 and it's not very responsive in terms of technical support.

3 years of better organization

I ve used the software for 3 years and am very happy with it, and if I don t use it to its full potencial, it s merely because of my lack of time and poor computer skills to look fully into it . Still it has improved the all organization a lot ...

Pros

Easy to use

Cons

a few issues remain unsolved even after a few calls and enquiries to customer support . A few issues also with the spanish billing system, not fitting the base 7 format perfectly ...

Full control

No overbookings. Integrated with our own web-site as well as booking.com and Expedia. Easy to work more people inside at different level. Must have.

Pros

Easy to see the bookings and make invoices.

Cons

Little bit difficult to set up the first time and make it all work together. Got good help from Base7.

Base7

This system allows us to receive bookings from multiple online travel agents somewhat seamlessly. All of the reporting that you would need is easily available. We like the simplicity and ease of use.

Pros

This was a very easy-to- learn PMS for our small motel. All the basics are there for us.

Cons

We had trouble with Cubilis, which is Base7's channel manager. Something to do with their being on european time zone and us in the US, we had a frustrating amount of over bookings until we switched over to another channel manager at additional cost to us.
Also, customer support is only available by international phone number if needed immediately or by email which is usually answered in the middle of the night. Not optimal.

Excellent solution

The staff is competent, the solution very good, well thought by hotel professionals. Debugging takes some time though as some basic functions are still broken. But with the new version coming soon we hope they'll be adressed. If you are looking for a frontend solution but are afraid that your staff won't understand it, take Base7Booking! The solution is powerfull but very easy to get ahold of

Pros

Ease of use, clarity, reliability, integrated to almost every other channels through Cubilis (Beware, payant!)

Cons

Some basic features broken, such as downward price counting and other small things

Base7booking - easy and functionnal

Using this software for now 3 years, all of out team really like it. It is easy to handle, and always improving.

Pros

A new employee will very quickly understand and be able to work with the software, it is realy maniable

Cons

So small things that have to be fixed

Overal experience is excellent.

Easy day to day management of the hotel . No booking errors.

Pros

Base7ooking is a user friendly software . It offers everything that is requred to manage a small hotel. We specially like the new improved booking portal and the possibility to be connected with a channel manager.

Cons

The information we need for accounting could be better, at least for our reporting purposes. It would be great if the software would have an option to scan the guest document.

Great Job Base7Booking

looked , looked and looked some more at all the different programmes available , tried a lot of demo sites , found base7booking, and that was the 1, I could not fault the service I received when I was just inquiry on the functions and cost to suit my small property. It ticked all the boxes,

Pros

the ease of moving around the different areas, the dashboard keeps me up with what is happening , able to add and change rates which change all my site without having to leave base7booking

Cons

not being able to add a last minute promotion to attract more direct traffic. wish it could automatically send emails at different stages of a guest stay , pre arrival arrival day prior to departure and review at finish .

Great solution fur us

We are a 30 rooms hotel and this program fit us perfectly.

Pros

Easy to use and usable from anywhere

Cons

Some small promised improvements are still not done

didn't get what was promised

It's has learned me allot about pms system because you have to do allot yourself, also how it's not to be done

Pros

the multiproperty fitures are good and the system itself is easy to use, it's cloudbased and has good reports

Cons

The system is like a Bentley (also the price) wich is missing 2 gears. When we signed the contract they where working together with Cubilis (CMS) as partners. But the system don't work together
like they should. something happend with Cubilis and Base 7 and it looks like they aren't speaking to each other. In the meanwhile it's not possible for me to connect allot of important OTA's to Base7 and all the reservations have to made manually. Because they aren't giving us what was promised I demanded a refund, but we couldn't even speak about this.

Easy and Use friendly

The system is very easy to use, i learned it 3 days, we totally recommend it!! The staff is very comfortable using it, and make check ins and check out to do it really fast.

Pros

easy to train other people with.

Cons

we have to use a separate cc system in order to charge cc.

We have been using Base7 for over a year for our small motel.

Pros

It's simple and most things are easy to figure out. I like the statistics and being able to see at a glance where we stand daily, monthly, yearly and year over year.

Cons

Some items are difficult to figure out , i.e. how to change wording on invoices, how to modify reservations after invoicing, using it on cell phone.

Very fast and pleasant transaction. Very helpful with questions. Friendly employees on the phone. My

She supports us with the guestbooks. Very good communication with other booking portals

Pros

The software is easy to understand and very easy to use. The bookings are optimally created. Perfectly!!

Cons

There is nothing wrong with this program. We are very satisfied with the software. We would recommend this software to anyone else.

Best improvement for my business in recent days.

Pros

Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics

Cons

Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.

Facile rapide et pratique

Easy to use and easy to install Very efficient for small business like ours (28 rooms) you receive all needed information rapidly and reflect easily the situation

Pros

accessibility

Cons

you ca not choose how all your reports will be printed

Not bad for the money. Still a lot that can be improved.

We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

Pros

Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

Cons

Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...

I discovered a new software easy to use.

Pros

What i like most os the simplicity of the software. I also much appreciate the promptness and efficency of the customer support.

Cons

It seems that some functionalities do not exist like creating a block of reservations for groupe. Daily user report. Some of the functionalities are not adapted to our country. The unability to connect it to another software like Food and Beverage.