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Base7booking software

84 reviews(4.5/5)
84 reviews(4.5/5)

Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simultaneously.

Base7booking includes front office and property management tools alongside core accounting features, a central reservations module, an online booking engine, guest relationship management and maintenance management tools.

Base7booking's real-time dashboard provides information about daily operations and check-in/check-out. The smart calendar allows users to extend, split and block rooms and register guests with a single click. A commission-free booking engine is also included with every Base7booking account, helping businesses collect information from their guests. The booking engine is available in any language and currency. 

The solution is priced on a per month subscription basis including one-time setup fee. 24/7 support is available.  

Supported Operating System(s):
Mac OS , Linux , Web browser (OS agnostic) , Windows 8

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84 Reviews of Base7booking

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  • Bart from Dijkstra Hotel Group

    Number of employees: 11-50 employees

    June 2018

    didn't get what was promised

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's has learned me allot about pms system because you have to do allot yourself, also how it's not to be done

    Pros

    the multiproperty fitures are good and the system itself is easy to use, it's cloudbased and has good reports

    Cons

    The system is like a Bentley (also the price) wich is missing 2 gears. When we signed the contract they where working together with Cubilis (CMS) as partners. But the system don't work together
    like they should. something happend with Cubilis and Base 7 and it looks like they aren't speaking to each other. In the meanwhile it's not possible for me to connect allot of important OTA's to Base7 and all the reservations have to made manually. Because they aren't giving us what was promised I demanded a refund, but we couldn't even speak about this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Dear Bart, we're very sorry to hear that you are so frustrated. What you are referring to is the handover of channel manager questions to the Cubilis support team that we communicated to all our customers by the end of last year. From what I can see, you also had a long conversation with our Support team on this and I think my colleague already told you that connecting OTAs was never a question of features within a PMS but always a feature of a Channel Manager. You would simply have to request the connections from Cubilis directly and they will take care of activating them. There is no need to enter reservations manually at all. Please do let us know about the outcome of this and please feel free to get in touch anytime. Best regards, Dina Base7booking

  • Sabine from Penny Pension

    Number of employees: 2-10 employees

    May 2018

    Very fast and pleasant transaction. Very helpful with questions. Friendly employees on the phone. My

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    She supports us with the guestbooks. Very good communication with other booking portals

    Pros

    The software is easy to understand and very easy to use. The bookings are optimally created. Perfectly!!

    Cons

    There is nothing wrong with this program. We are very satisfied with the software. We would recommend this software to anyone else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Thank you, Sabine, for this amazing review! We're delighted to hear that you're happy! :)

  • pearl from Holyhead Lodge

    Number of employees: 2-10 employees

    May 2018

    excellent piece of kit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it has taken over from everything we used to use, as the best piece of kit we have ever used. We now need nothing else.

    Pros

    its ease of use, its so easy to swop from one report to another to add reservations especially if its a returning guest.

    Cons

    nothing, its a great system one of the easiest i have ever used. Its versatile and the reports side on the analytics is great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Thank you so much, Pearl! It makes us very proud to receive such great reviews from our customers!

  • Jodie from The Lodge Motel

    May 2018

    Base7 booking is a great system, simple and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's simple, self explanatory not complicated. Easy to read the reports and find the information needed

    Cons

    Some items can't be changed like the registration card, if rates on different days we have to split bookings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Hi Jodie, thank you so much for this review! We really appreciate it! :)

  • Stephanie from Hotel Little Grand

    May 2018

    we experience that the system is not very flexible. With invoicing and moving rooms to other dates.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The overview of the calendar looks good. Yearly statistics is good to see. And changing room rates in the acoonmdation is easy to use with total nights.

    Cons

    reports are very poor.
    Moving rooms is very diffcult (when invoice is paid). When people leave earlier than is paid, you can not give the room available in the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Hi Stephanie, thank you for your review and your feedback! Actually, you can move rooms even though an invoice is paid - just get in touch with our Support team and they can activate this feature for you. Please feel free to write us in case you have more questions! :) Best, Base7booking

  • Verified Reviewer

    May 2018

    easy tool we can easily redeem some misakes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    statistics, daily reports, integration with otas, channel manager, can swift room types for different seasons...

    Pros

    Can change easily reservations and others features. Easy to understand and find tools. Back office user-friendly.

    Cons

    no show botton is not available, have to cancel or eliminate the reservation. A little confuse with the configuration of the emails...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Hi, thank you for your feedback! Yes, we're aware that the email setup isn't very user-friendly at the moment - that's why we're currently working on it. :) So stay tuned for more launches on https://www.base7booking.com/journal/ Best, Base7booking

  • Gustavo from Starfish International Property Management LLC

    May 2018

    Best improvement for my business in recent days.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics

    Cons

    Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Hi Gustavo, thank you so much for this great review! Please do get in touch should you need anything! Best, Base7booking

  • Verified Reviewer

    May 2018

    Good service but have to email for help. Not instantanious.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More exposure. Has some features my old system did not have.

    Pros

    Seems to cover all the bases. Functional and not too bad to use once you get used to it. I am still learning how to use it.

    Cons

    This software is not as user friendly as the one I used to use. I switched for more exposure and more chance for business. Too many steps to be taken when it could be easily simplified and made much more user friendly. Probably easy for the very computer savy user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Hi, thanks for your review! We'd love to know more details on where you struggle with our system so we can try and make it better. Please feel free to get in touch with our support team anytime. Best, Base7booking

  • Susan from Beach and Bay (Cape Town)

    Number of employees: 1 employee

    May 2018

    As a brand new user, I have found the software easy to set up, especially with great customer suppor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I now have an "on line" calendar for my website, thus allowing guests to book directly with my, therefore by passing the expensive booking engines.

    Pros

    Customer support has been excellent, especially in the set up process. The support team have been diligent in getting back to me, and extremely patient when I have not understood instructions correctly.

    Cons

    Setting up the invoices correctly - I wish I had access to the background set up myself. I still cannot get the "bottom line" to be accurate for my organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Dear Susan, thank you for choosing Base7booking! We're glad you had a good onboarding experience so far. Please do not hesitate to get in touch with us should you need anything! Best, Base7booking

  • Sue from Inn of Naples

    May 2018

    We purchased this product to integrate with Trivago. The process was not fun. It was difficult.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    none

    Pros

    Nothing to like about it. The only tech person that seemed to at least return emails. Also would be better if it integrated with channel managers.

    Cons

    It was hard to reach out internationally to get help. Could get no one on phone and it often took several days for anyone to get back via email. This is very annoying when trying to get a new product up and running without gliches. The integration with Trivago's Rate Connect was horrible. None of the figures matched for either # of reservations or charges of reservations. Also the detail to cost per clicks was not good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    May 2018

    Dear Sue, Thank you for your feedback on our products and services. We are very sorry to hear that your experience with Base7booking was not fully satisfying due to a technical issue with your account. During this time you have been in touch with several team members from our Sales and Support department to provide you with updates and at the end the problem was fixed. I would also like to mention that you can find all your data in the statistics section of Base7booking. We will be happy to schedule another call with you to go through your campaign and to show you how to retrieve the data you need. Best regards, Base7booking Support

  • Giorgina from Riad le Clos des Arts

    May 2018

    Base7 a smart system to REALLY facilitate your work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    concentrated a lot the procedure of reservation handling

    Pros

    The programme has an easy layout and intuitive functionality.
    Base7 is making the difference by being the unifying instrument of all the different manual procedures we were using before and that we could not renounce to even using other PMS programs.

    Cons

    Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings.
    Its only single currency based
    I'm not completely satisfied with the unique option for the channel manager (Cubilis)as I don't find it intuitive and easy as base7 and it's not very responsive in terms of technical support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    July 2018

    Thank you very much for your review, Giorgina! We're happy to hear we can make your life a little easier. Regarding your comments: If you use the check-in/check-out functionality, closed reservations will be displayed in gray if you pick the calendar filter "By Reservation Status". Also, we offer connectivity to a variety of Channel Managers, you can see them all in the Integrations tab. Please feel free to reach out to our support team for further advice. Best, Base7booking

  • Siddesh from Marimba Auto

    Specialty: Vacation Rental

    Number of employees: 11-50 employees

    March 2018

    Nice and Best

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Base7booking is really nice and felxible program and also constantly improving their software, keep going.

    Cons

    Nothing much, some more features to manage completely with out any issues or updates and sometimes it lag and cause trouble.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Supreeth from Comau Power train

    Specialty: Other

    Number of employees: 201-500 employees

    March 2018

    Pleasant Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Its very user friendly and easy to learn and also the customer service is excellent, with best price value.

    Cons

    A professionalization of the documents is required and also not suitable for big usage and quick response of the software required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Tinatin from LTD Betsy's

    December 2017

    Meets all the requirements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Professional & quick services

    Pros

    It's easy to find a reservation in the system. Easy to check-in & check-out guests.
    Are given complete and detailed information about stayover guests & movement.
    The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity.
    It's easy to create new reservation or invoice.
    It is too easily and quickly to find information about guest.
    Statistical reports are presented in detail.
    In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.

    Cons

    Interface of old version was more acceptable.
    There is no NO SHOW button along with Cancel and Delete.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    January 2018

    Thank you for your review, Tinatin! We're thrilled that you are satisfied with the software and we will take your feedback to become even better! Best regards, Base7booking

  • Stephane from Alpe Fleurie

    December 2017

    A great price for Value software. I feel the Data are very secured and the service behind is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.

    Cons

    it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    January 2018

    Thank you for your review, Stephane! We're very happy that you are satisfied with our software! Regarding your comment on the one-year payment: All of our contracts are on a yearly basis, that's unrelated to any updates. Please don't hesitate to contact our Support Team if you would like further clarification. All the best, Base7booking

  • Klara from Hotel Dvor

    Number of employees: 2-10 employees

    December 2017

    Overal experience is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy day to day management of the hotel . No booking errors.

    Pros

    Base7ooking is a user friendly software . It offers everything that is requred to manage a small hotel. We specially like the new improved booking portal and the possibility to be connected with a channel manager.

    Cons

    The information we need for accounting could be better, at least for our reporting purposes. It would be great if the software would have an option to scan the guest document.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    January 2018

    Dear Klara, Thank you very much for your review! We are very happy that you are satisfied! We will, of course, do our best to keep it that way! :) Best wishes, Base7booking

  • Karin from CB-ONE (pty) ltd

    December 2017

    Not bad for the money. Still a lot that can be improved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

    Pros

    Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

    Cons

    Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    January 2018

    Dear Karin, Thank you very much for your review and your valuable feedback! We are continuously working on improving our features and will keep you posted with further updates. Best, Base7booking

  • Louis-Clément from Hotel Oscar

    November 2017

    A very pleasant software & Excellent service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Easy to implement and to learn
    - Regular updates (major functionnalities)
    - Excellent customer service (rapidity and assistance)
    - Pricing management

    Cons

    - Reports may be improved (custom reports)
    - Still need a lot of integration with other software providers
    - Need more professional tools such as possibility for Day Use and Overbooking management

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    December 2017

    Dear Louis-Clément, thank you very much for your review! We're glad you are happy with our Support! We'll take your suggestions and keep you updated with new releases. Happy Christmas season from Germany!

  • Fabrice from SP System Fiduciaire & Services SA

    November 2017

    A lot of meetings,and promises .. but nothing change after 2 years of experience with base7

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use.

    Cons

    Software for small family hotel, but not adapted at all for biggest hotels, and not developed for accounting and controling...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    December 2017

    Dear Fabrice, thank you for your review! We are sorry to see that you are not fully satisfied with our features. During the last months, we have been focusing on our new Booking Engine and the Rate Plans feature so next on our list is to further enhance the controlling topics you mentioned. Please find all release notes here: https://www.base7booking.com/journal/ If you have any specific questions, please feel free to reach out to our Support Team. Best regards, Base7booking

  • Verified Reviewer

    November 2017

    I discovered a new software easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What i like most os the simplicity of the software. I also much appreciate the promptness and efficency of the customer support.

    Cons

    It seems that some functionalities do not exist like creating a block of reservations for groupe. Daily user report. Some of the functionalities are not adapted to our country. The unability to connect it to another software like Food and Beverage.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Base7booking, Base7Booking

    December 2017

    Hi! Thank you for your review, we appreciate it! We actually work with a POS provider for restaurants and bars, please feel free to get in touch with our Support team to learn more. Best regards from Germany!

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