Base7booking.com Software

Professional & quick services

Pros

It's easy to find a reservation in the system. Easy to check-in & check-out guests.
Are given complete and detailed information about stayover guests & movement.
The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity.
It's easy to create new reservation or invoice.
It is too easily and quickly to find information about guest.
Statistical reports are presented in detail.
In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.

Cons

Interface of old version was more acceptable.
There is no NO SHOW button along with Cancel and Delete.

Pros

The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.

Cons

it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".

Easy day to day management of the hotel . No booking errors.

Pros

Base7ooking is a user friendly software . It offers everything that is requred to manage a small hotel. We specially like the new improved booking portal and the possibility to be connected with a channel manager.

Cons

The information we need for accounting could be better, at least for our reporting purposes. It would be great if the software would have an option to scan the guest document.

We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

Pros

Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

Cons

Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...

Pros

- Easy to implement and to learn
- Regular updates (major functionnalities)
- Excellent customer service (rapidity and assistance)
- Pricing management

Cons

- Reports may be improved (custom reports)
- Still need a lot of integration with other software providers
- Need more professional tools such as possibility for Day Use and Overbooking management

Pros

easy to use.

Cons

Software for small family hotel, but not adapted at all for biggest hotels, and not developed for accounting and controling...

Pros

What i like most os the simplicity of the software. I also much appreciate the promptness and efficency of the customer support.

Cons

It seems that some functionalities do not exist like creating a block of reservations for groupe. Daily user report. Some of the functionalities are not adapted to our country. The unability to connect it to another software like Food and Beverage.

Pros

It's simple and most things are easy to figure out. I like the statistics and being able to see at a glance where we stand daily, monthly, yearly and year over year.

Cons

Some items are difficult to figure out , i.e. how to change wording on invoices, how to modify reservations after invoicing, using it on cell phone.

We got it - we use it - we keep it.

Base7booking - PERFECT!

We can work and use it everywhere. The cloud makes it so easy!

Pros

We can work and use it everywhere. The cloud makes it so easy!

Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you receive all needed information rapidly and reflect easily the situation

Pros

accessibility

Cons

you ca not choose how all your reports will be printed

Advice to Others

use it

I ve used the software for 3 years and am very happy with it, and if I don t use it to its full potencial, it s merely because of my lack of time and poor computer skills to look fully into it . Still it has improved the all organization a lot ...

Pros

Easy to use

Cons

a few issues remain unsolved even after a few calls and enquiries to customer support . A few issues also with the spanish billing system, not fitting the base 7 format perfectly ...

The system is very easy to use, i learned it 3 days, we totally recommend it!! The staff is very comfortable using it, and make check ins and check out to do it really fast.

Pros

easy to train other people with.

Cons

we have to use a separate cc system in order to charge cc.

looked , looked and looked some more at all the different programmes available , tried a lot of demo sites , found base7booking, and that was the 1, I could not fault the service I received when I was just inquiry on the functions and cost to suit my small property. It ticked all the boxes,

Pros

the ease of moving around the different areas, the dashboard keeps me up with what is happening , able to add and change rates which change all my site without having to leave base7booking

Cons

not being able to add a last minute promotion to attract more direct traffic. wish it could automatically send emails at different stages of a guest stay , pre arrival arrival day prior to departure and review at finish .

Advice to Others

keep up with your support, it is such an important part of what makes this programme great. not sure if it is available , i will be following up, but to be able to have paypal linked for payments. otherwise great job.

No overbookings. Integrated with our own web-site as well as booking.com and Expedia. Easy to work more people inside at different level. Must have.

Pros

Easy to see the bookings and make invoices.

Cons

Little bit difficult to set up the first time and make it all work together. Got good help from Base7.

Advice to Others

Remember that you also need another plattform like Cubilis.

We had a much more difficult programm before. Base7 is easy to handle. Recruting new staff is no problem. If there is a problem, the support people are available within very short time.

Pros

Security, flexibility, no fix point at front desk. We can use it at any place with any kind of pc. Good people with even better ideas.

Cons

Internet can be slow.

Advice to Others

Get it!

The staff is competent, the solution very good, well thought by hotel professionals. Debugging takes some time though as some basic functions are still broken. But with the new version coming soon we hope they'll be adressed. If you are looking for a frontend solution but are afraid that your staff won't understand it, take Base7Booking! The solution is powerfull but very easy to get ahold of

Pros

Ease of use, clarity, reliability, integrated to almost every other channels through Cubilis (Beware, payant!)

Cons

Some basic features broken, such as downward price counting and other small things

Base7booking allows us to optimize our availability , we are about to do to overbooking and we sell the last room on all systems , up to the last minute

Pros

The software is very easy to use and full functionality in these

We've been using Base7Booking from the beginning. It's been a great help for us so far. And we cannot imagine using an other software.

Pros

The SGUMUL is really user-friendly, so easy to use that anyone can handle in a really short time.

Cons

The development of new features and functionnality takes time. And that's the only con we can say about it.

Advice to Others

Do not wait to start using it.

Using this software for now 3 years, all of out team really like it. It is easy to handle, and always improving.

Pros

A new employee will very quickly understand and be able to work with the software, it is realy maniable

Cons

So small things that have to be fixed

Advice to Others

I can recommend it to all hotel owners

Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get your answer immediately!!

Pros

Easy to use and very clear