Base7booking Software

Great Features!

Although this system is lacking in a couple departments, it has ALOT of functionality.

Pros

Best thing about this is the ease of learning, as well as the smart calendar. Keeps everything in order for me in one single place!

Cons

The system is cohesive with some other software like it is supposed to be. I believe they are working on this feature, but it honestly a big downfall and ultimately a time waster.

didn't get what was promised

It's has learned me allot about pms system because you have to do allot yourself, also how it's not to be done

Pros

the multiproperty fitures are good and the system itself is easy to use, it's cloudbased and has good reports

Cons

The system is like a Bentley (also the price) wich is missing 2 gears. When we signed the contract they where working together with Cubilis (CMS) as partners. But the system don't work together
like they should. something happend with Cubilis and Base 7 and it looks like they aren't speaking to each other. In the meanwhile it's not possible for me to connect allot of important OTA's to Base7 and all the reservations have to made manually. Because they aren't giving us what was promised I demanded a refund, but we couldn't even speak about this.

Very fast and pleasant transaction. Very helpful with questions. Friendly employees on the phone. My

She supports us with the guestbooks. Very good communication with other booking portals

Pros

The software is easy to understand and very easy to use. The bookings are optimally created. Perfectly!!

Cons

There is nothing wrong with this program. We are very satisfied with the software. We would recommend this software to anyone else.

excellent piece of kit

it has taken over from everything we used to use, as the best piece of kit we have ever used. We now need nothing else.

Pros

its ease of use, its so easy to swop from one report to another to add reservations especially if its a returning guest.

Cons

nothing, its a great system one of the easiest i have ever used. Its versatile and the reports side on the analytics is great.

Base7 booking is a great system, simple and easy to use.

Pros

It's simple, self explanatory not complicated. Easy to read the reports and find the information needed

Cons

Some items can't be changed like the registration card, if rates on different days we have to split bookings.

we experience that the system is not very flexible. With invoicing and moving rooms to other dates.

Pros

The overview of the calendar looks good. Yearly statistics is good to see. And changing room rates in the acoonmdation is easy to use with total nights.

Cons

reports are very poor.
Moving rooms is very diffcult (when invoice is paid). When people leave earlier than is paid, you can not give the room available in the system.

easy tool we can easily redeem some misakes

statistics, daily reports, integration with otas, channel manager, can swift room types for different seasons...

Pros

Can change easily reservations and others features. Easy to understand and find tools. Back office user-friendly.

Cons

no show botton is not available, have to cancel or eliminate the reservation. A little confuse with the configuration of the emails...

Best improvement for my business in recent days.

Pros

Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics

Cons

Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.

Good service but have to email for help. Not instantanious.

More exposure. Has some features my old system did not have.

Pros

Seems to cover all the bases. Functional and not too bad to use once you get used to it. I am still learning how to use it.

Cons

This software is not as user friendly as the one I used to use. I switched for more exposure and more chance for business. Too many steps to be taken when it could be easily simplified and made much more user friendly. Probably easy for the very computer savy user.

As a brand new user, I have found the software easy to set up, especially with great customer suppor

I now have an "on line" calendar for my website, thus allowing guests to book directly with my, therefore by passing the expensive booking engines.

Pros

Customer support has been excellent, especially in the set up process. The support team have been diligent in getting back to me, and extremely patient when I have not understood instructions correctly.

Cons

Setting up the invoices correctly - I wish I had access to the background set up myself. I still cannot get the "bottom line" to be accurate for my organization.

We purchased this product to integrate with Trivago. The process was not fun. It was difficult.

none

Pros

Nothing to like about it. The only tech person that seemed to at least return emails. Also would be better if it integrated with channel managers.

Cons

It was hard to reach out internationally to get help. Could get no one on phone and it often took several days for anyone to get back via email. This is very annoying when trying to get a new product up and running without gliches. The integration with Trivago's Rate Connect was horrible. None of the figures matched for either # of reservations or charges of reservations. Also the detail to cost per clicks was not good.

Base7 a smart system to REALLY facilitate your work

concentrated a lot the procedure of reservation handling

Pros

The programme has an easy layout and intuitive functionality.
Base7 is making the difference by being the unifying instrument of all the different manual procedures we were using before and that we could not renounce to even using other PMS programs.

Cons

Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings.
Its only single currency based
I'm not completely satisfied with the unique option for the channel manager (Cubilis)as I don't find it intuitive and easy as base7 and it's not very responsive in terms of technical support.

Nice and Best

Pros

Base7booking is really nice and felxible program and also constantly improving their software, keep going.

Cons

Nothing much, some more features to manage completely with out any issues or updates and sometimes it lag and cause trouble.

Pleasant Software

Pros

Its very user friendly and easy to learn and also the customer service is excellent, with best price value.

Cons

A professionalization of the documents is required and also not suitable for big usage and quick response of the software required.

Meets all the requirements

Professional & quick services

Pros

It's easy to find a reservation in the system. Easy to check-in & check-out guests.
Are given complete and detailed information about stayover guests & movement.
The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity.
It's easy to create new reservation or invoice.
It is too easily and quickly to find information about guest.
Statistical reports are presented in detail.
In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.

Cons

Interface of old version was more acceptable.
There is no NO SHOW button along with Cancel and Delete.

A great price for Value software. I feel the Data are very secured and the service behind is great

Pros

The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.

Cons

it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".

Overal experience is excellent.

Easy day to day management of the hotel . No booking errors.

Pros

Base7ooking is a user friendly software . It offers everything that is requred to manage a small hotel. We specially like the new improved booking portal and the possibility to be connected with a channel manager.

Cons

The information we need for accounting could be better, at least for our reporting purposes. It would be great if the software would have an option to scan the guest document.

Not bad for the money. Still a lot that can be improved.

We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

Pros

Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

Cons

Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...

A very pleasant software & Excellent service

Pros

- Easy to implement and to learn
- Regular updates (major functionnalities)
- Excellent customer service (rapidity and assistance)
- Pricing management

Cons

- Reports may be improved (custom reports)
- Still need a lot of integration with other software providers
- Need more professional tools such as possibility for Day Use and Overbooking management

A lot of meetings,and promises .. but nothing change after 2 years of experience with base7

Pros

easy to use.

Cons

Software for small family hotel, but not adapted at all for biggest hotels, and not developed for accounting and controling...