Check-in
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 8About Base7booking
Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simultaneously.
Base7booking includes front office and property management tools alongside core accounting features, a central reservations module, an online booking engine, guest relationship management and maintenance management tools.
Base7booking's real-time dashboard provides information about daily operations and check-in/check-out. The smart calendar allows users to extend, split and block rooms and register guests with a single click. A commission-free booking engine is also included with every Base7booking account, helping...
86 Reviews of Base7booking
Average User Ratings
Overall
4.59 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
December 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Super User Friendly!
Pros
Love this software. Extremely easy to use yet still very efficient and detailed.
Cons
No complaints- just that we didn't find it sooner.
December 2017
Tinatin from LTD Betsy's
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Meets all the requirements
Professional & quick services
Pros
It's easy to find a reservation in the system. Easy to check-in & check-out guests. Are given complete and detailed information about stayover guests & movement. The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity. It's easy to create new reservation or invoice. It is too easily and quickly to find information about guest. Statistical reports are presented in detail. In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.
Cons
Interface of old version was more acceptable. There is no NO SHOW button along with Cancel and Delete.
Response from Base7booking
Replied January 2018
Thank you for your review, Tinatin! We're thrilled that you are satisfied with the software and we will take your feedback to become even better! Best regards, Base7booking
June 2018
Bart from Dijkstra Hotel Group
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
June 2018
didn't get what was promised
It's has learned me allot about pms system because you have to do allot yourself, also how it's not to be done
Pros
the multiproperty fitures are good and the system itself is easy to use, it's cloudbased and has good reports
Cons
The system is like a Bentley (also the price) wich is missing 2 gears. When we signed the contract they where working together with Cubilis (CMS) as partners. But the system don't work together like they should. something happend with Cubilis and Base 7 and it looks like they aren't speaking to each other. In the meanwhile it's not possible for me to connect allot of important OTA's to Base7 and all the reservations have to made manually. Because they aren't giving us what was promised I demanded a refund, but we couldn't even speak about this.
Response from Base7booking
Replied October 2018
Dear Bart, we're very sorry to hear that you are so frustrated. What you are referring to is the handover of channel manager questions to the Cubilis support team that we communicated to all our customers by the end of last year. We still have a very close relationship to Cubilis as one of our partners and we exchange on a daily basis. From what I can see, you also had a long conversation with our Support team on this and I think my colleague already told you that connecting OTAs was never a question of features within a PMS but always a feature of a Channel Manager. Once the activation is live, there is no need to enter reservations manually into the system at all. We forwarded your request to our colleagues with Cubilis already. Please do let us know about the outcome of this and please feel free to get in touch anytime. Best regards, Dina Base7booking
July 2016
Frederic from Hine Adon Fribourg
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2016
Great features and support
We've been using Base7Booking from the beginning. It's been a great help for us so far. And we cannot imagine using an other software.
Pros
The SGUMUL is really user-friendly, so easy to use that anyone can handle in a really short time.
Cons
The development of new features and functionnality takes time. And that's the only con we can say about it.
Response from Base7booking
Replied August 2016
Dear Frederic, We would like to take this opportunity to thank you for you review and are happy to hear that you cannot imagine using another software. We would like to ask you about the development of new features and functionality. Are there any particular features and functionalities that you think we have not updated or implemented? If this is still the case, we kindly ask you to send us a list of these to support@base7booking.com and we will get back to you as soon as possible. We thank you again for your continuous support of our system and we remain at your disposal should you have any further questions. Kind regards, Hotel Care
May 2018
Giorgina from Riad le Clos des Arts
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
May 2018
Base7 a smart system to REALLY facilitate your work
concentrated a lot the procedure of reservation handling
Pros
The programme has an easy layout and intuitive functionality. Base7 is making the difference by being the unifying instrument of all the different manual procedures we were using before and that we could not renounce to even using other PMS programs.
Cons
Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings. Its only single currency based I'm not completely satisfied with the unique option for the channel manager (Cubilis)as I don't find it intuitive and easy as base7 and it's not very responsive in terms of technical support.
Response from Base7booking
Replied July 2018
Thank you very much for your review, Giorgina! We're happy to hear we can make your life a little easier. Regarding your comments: If you use the check-in/check-out functionality, closed reservations will be displayed in gray if you pick the calendar filter "By Reservation Status". Also, we offer connectivity to a variety of Channel Managers, you can see them all in the Integrations tab. Please feel free to reach out to our support team for further advice. Best, Base7booking
