Updated March 13, 2025 at 6:26 AM
Written by Amita Jain
Senior Content Writer
Edited by Parul Sharma
Editor
Reviewed by Emma Mayes
Advisor Manager
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Property management software helps managers of diverse property portfolios digitize lease signing, collect rent online, monitor financial performance, and automate other daily workflows. We’ve spoken to over 3,400 property management software buyers in the past year and gathered more than 3,300 verified reviews from users to identify the highest-rated products. Our software advisors can help match your needs with the right products, drawing from over 270 property management software vendors available on our site.
: Highest Rated
: Best for Small Business
: Best for Enterprises
: Best for Residential/Single-Family Units
: Best for Apartment/Multi-Family Units
: Best for Communities/HOA
: Best for Commercial Units
: Best Free
: Most Affordable
: Best for Value for Money
: Best for Ease of Use
Based on our analysis, DoorLoop has the highest customer rating among property management products with the most market demand.
DoorLoop is cloud-based property management software with a wide range of features for accounting, leasing, rent collection, maintenance management, and more. Based on more than 600 ratings on Software Advice, our reviewers give DoorLoop an average score of 4.9 out of 5 stars. The software is suitable for multiple use cases, including residential, commercial, HOA, and affordable housing.
“DoorLoop helps streamline many of the basic tasks related to property management so that I can focus on other matters.”
Justin Koninsky
Property Manager
Used for 1-2 years
We analyzed 691 verified user reviews for DoorLoop to find out what actual users really think.
Customer service
Users consistently praise DoorLoop's customer service for being responsive and helpful, making the onboarding process smooth. They appreciate the prompt responses and the support team's commitment to addressing their needs and improving the software. Additionally, users highlight the excellent customer support as a key reason for choosing and staying with DoorLoop.
Property management
Users find DoorLoop effective for managing multiple properties, appreciating its comprehensive features that cover maintenance, leasing, accounting, and marketing. They value the ease of use and the ability to organize property information and tasks in one place. The software's flexibility and robust tools help streamline property management tasks, making it a valuable asset for property managers.
Rent management
Users find DoorLoop's rent management features efficient for collecting and tracking rent payments. They appreciate the ability to handle rent collection online, simplifying the process for tenants and property managers. The software's rent tracking capabilities help keep financial data organized and accessible, enhancing overall rent management efficiency.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
In our analysis of the most popular property management products, Buildium is the most requested by businesses with fewer than 500 units.
Buildium is an all-in-one property management software that is well-suited for different types of properties, making it a good fit for growing small businesses. The software’s features include accounting tools, an online payment platform, tax filing, maintenance request management, tenant screening, and more. Our reviewers generally agree that Buildium is a reliable, solid, and cost-effective choice for property management software.
“Overall, Buildium is not just a property management platform; it's a complete solution that has simplified my work. If you're in the property management field and want a platform that is easy to set up, maintain, and offers robust features for accounting, leasing, and expenses, look no further than Buildium.”
Cynthia Vera
Manager Assistant
Used for 1-2 years
We analyzed 2,067 verified user reviews for Buildium to find out what actual users really think.
Property management
Reviewers find Buildium's property management features comprehensive and efficient, helping them manage various aspects of their properties seamlessly. They appreciate the software's ability to organize property information, automate management tasks, and scale with their business needs. Users highlight the platform's robust functionality, which includes accounting, leasing, and maintenance management, making it a valuable tool for property managers.
Customer service
Users consistently praise Buildium's customer service for its responsiveness and helpfulness, enhancing their overall experience with the software. They appreciate the company's commitment to listening to customer feedback and implementing changes based on their needs. Reviewers find the customer support team knowledgeable and quick to assist, making the transition to using Buildium smooth and stress-free.
Learning process
Reviewers find Buildium easy to learn and use, with many highlighting the intuitive design and helpful self-help tutorials. They appreciate the minimal training required to navigate the system and the availability of online resources for additional support. Users with varying levels of experience find the platform user-friendly, allowing them to quickly adapt and efficiently manage their tasks.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Based on our analysis of the most popular property management products, AppFolio Property Manager is the most requested by large enterprises with 500 units or more.
AppFolio Property Manager streamlines and automates real estate management for many types of properties, including single-family, multi-family, student housing, and commercial—making it ideal for enterprises managing a large number of units. AppFolio offers a robust suite of tools and features for accounting and reporting, maintenance and work order management, communication and document management, marketing and leasing, analytics, and more.
“It doesn't overwhelm you with unnecessary complexities but still offers all the essential tools needed for effective property management.”
Mary Jane Walsh
Office Assistant
Used for 1-2 years
We analyzed 1,915 verified user reviews for AppFolio Property Manager to find out what actual users really think.
Property management
Users appreciate AppFolio Property Manager for its comprehensive features that cover all aspects of property management, including accounting integration and marketing tools. They find the software cost-effective and efficient, streamlining their property management processes and saving time. Additionally, users highlight the software's ability to manage multiple properties seamlessly and its logic-based approach to property management solutions.
Tenant management
Reviewers find AppFolio Property Manager helpful for organizing tenant information and improving communication through its tenant portal and communication tools. They appreciate the ease of accessing tenant data and the ability to communicate efficiently with tenants, enhancing their management experience. Users also value the intuitive design of the tenant portal, which simplifies tasks for both property managers and tenants.
Staff management
Users commend AppFolio Property Manager for its excellent customer support and the efficiency it brings to their operations. They appreciate the knowledgeable and responsive support staff, who provide valuable assistance and guidance. Additionally, users highlight the software's ease of use, which helps their staff manage tasks effectively and improves overall office efficiency.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Based on our analysis of property management products with the most market demand, Innago has the highest customer rating for residential/single-family units.
Innago is a comprehensive cloud-based real estate management software that offers everything small landlords need, including tenant screening, payments, financial management, communication, and maintenance requests. Our reviewers praise Innago’s simplicity and ease of use, making it a good fit for landlords owning residential units who need a straightforward, all-in-one solution. The software also comes with a mobile app so landlords can access it from anywhere, at any time.
“The best free property management software that allows you to create and sign leases, screen tenants with background checks, split disbursements of rental payments from multiple properties amount multiple bank accounts as well as integration with tenant search websites such as zillow to provide assistance with filling vacancies.”
Brittany Penn
Property Manager
Used for 1-2 years
We analyzed 356 verified user reviews for Innago to find out what actual users really think.
Tenant management
Users find Innago's tenant management features highly beneficial, particularly for tracking leases, invoices, and payments. They appreciate the ease of rent collection and the ability for tenants to make online payments, which simplifies the process for both parties. Additionally, users highlight the platform's user-friendly interface, making it convenient for landlords to manage properties and for tenants to handle payments.
Property management
Users commend Innago for its comprehensive property management capabilities, allowing them to manage various aspects of their rental properties in one place. They find the software particularly useful for tasks such as collecting rent, handling service requests, and signing contracts. Many users appreciate that Innago offers these features for free, making it an attractive option for property owners and managers.
Customer service
Reviewers consistently praise Innago's customer service, highlighting the team's responsiveness and helpfulness. They appreciate the quick and efficient support provided, which enhances their overall experience with the platform. Users also note that the customer service team is dedicated to resolving concerns and ensuring customer satisfaction, contributing to a positive perception of Innago.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
In our analysis of the most popular property management products, Rent Manager has the highest customer rating for apartment/multi-family units.
Rent Manager is a property management solution designed for everything from residential and multi-family to student housing and commercial properties. The platform combines features for accounting and reporting, marketing and business operations, lease management, maintenance, and more. Our reviewers say Rent Manager is easy to use and affordable and has excellent customer service, making it a great choice for managing apartment units.
“The company is continually improving the software to accomplish anything and everything property management needs for residential and commercial properties.”
Cheryl McCurdy
Financial Manager
Used for 2+ years
We analyzed 428 verified user reviews for Rent Manager to find out what actual users really think.
Customer support
Users consistently praise Rent Manager for its exceptional customer support, highlighting the helpfulness and responsiveness of the support team. They appreciate the knowledgeable staff who provide effective solutions and assistance. Additionally, users value the availability of customer support, which enhances their overall experience with the software.
Reporting
Users find Rent Manager's comprehensive feature set highly effective for managing both commercial and residential properties. They appreciate its ability to handle multiple properties efficiently, making it a versatile solution for various property management needs. Additionally, users benefit from the integrated tools that streamline property management tasks and improve overall productivity.
Learning curve
Users acknowledge that Rent Manager has a steep learning curve due to its extensive features, but they find the learning tools and resources helpful. They appreciate the knowledgeable customer service that assists them in understanding the software. Additionally, users find the software easy to learn once they become familiar with its functionalities.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Based on our analysis of the most popular property management products, PayHOA is the most requested by buyers seeking community/HOA software.
As the name suggests, PayHOA is a property management software tool that caters specifically to homeowners’ associations and condominiums. The PayHOA platform makes it easy for homeowners to log in to a centralized online portal where they can pay dues and fees, submit requests, and view community features such as a calendar and message board. Meanwhile, HOAs can use the software to send invoices, communicate with homeowners, and handle maintenance and other requests.
“PayHOA makes it easy to manage and maintain HOA membership, ownership, and communications.”
Julie Pickel, SVP
Product Management
Used for 6-12 months
We analyzed 237 verified user reviews for PayHOA to find out what actual users really think.
Member communication
Reviewers find that PayHOA significantly improves communication within their associations, making it easier for board members to stay connected with homeowners. They appreciate the system's accessibility for all board members and the enhanced ability to edit member information. Users highlight the software's role in facilitating effective communication, especially for self-managed associations.
Customer support
Users commend PayHOA's customer support for being responsive and helpful, providing timely assistance and feedback. They value the support team's openness to suggestions and the ease of scheduling support meetings. Reviewers also appreciate the user-friendly nature of the product, which simplifies the experience for homeowners and board members alike.
HOA management
Reviewers highlight the cost savings and efficiency PayHOA brings to managing their HOAs independently, without relying on expensive property management companies. They find the software effective for managing membership, ownership, and communications, which is particularly beneficial for small associations. Users appreciate how PayHOA enables them to self-manage their HOAs, reducing administrative burdens and associated costs.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Based on our analysis of property management products with the most market demand, Yardi Voyager has the highest customer rating for commercial units.
Yardi Voyager is a commercial property management platform with web and mobile access. The software helps connect various roles—including property managers, leasing agents, and maintenance personnel—and is highly customizable, allowing users to tailor the solution to their specific needs. Yardi even offers special versions of the Voyager software for specific real estate use cases, such as airports, government, and parks and recreation.
“The other wonderful tool is the ability to keep all the property information in one place (i.e. building size, type, year etc...).”
Breanne McKenzie
Project Manager
Used for 2+ years
We analyzed 235 verified user reviews for Yardi Voyager to find out what actual users really think.
Reporting
Users appreciate the variety of reports available in Yardi Voyager, finding it easy to track work orders and analyze financial performance. They value the ability to create custom reports, which helps in disseminating information to specific users and eliminating manual tasks. Additionally, the reporting engine is praised for its flexibility and ease of use, making it simple to find and generate the necessary reports.
Property management
Reviewers find Yardi Voyager highly effective for property management, appreciating its ability to handle all aspects from site management to accounting. They like that it keeps all property information in one place, making it easier to manage and maintain properties. Users also recommend it for both small firms and large communities, highlighting its comprehensive features and user-friendly interface.
Payment processing
Reviewers are pleased with Yardi Voyager's payment processing capabilities, especially the support for multiple payment methods and automated receipts and payments. They find it convenient to process transactions on the go and appreciate the streamlined batch entry for accounts payable. Users also highlight the system's ability to handle various payment types, such as parking fees, which adds to its versatility.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
In our analysis of property management products, Hemlane is the most popular solution with a free plan.
Hemlane’s property management software is designed for small businesses—and at a price to match. The software’s free “starter” plan gives users access to features like accounting, rental advertising, and tenant screening at no cost. Additional functionality for lease management, document storage, communication, and work order management is available in Hemlane’s paid tiers.
“Using this software allows me to manage three times the amount of properties with the same personnel.”
Paul Hyams
Property Manager
Used for 1-2 years
We analyzed 174 verified user reviews for Hemlane to find out what actual users really think.
Property management
Users find Hemlane's property management software highly efficient, allowing them to manage multiple properties with fewer resources. They appreciate the significant cost savings and the ability to manage properties remotely without needing expensive local property management firms. The software's comprehensive features make it a valuable tool for both small landlords and larger property management companies.
Support team
Reviewers consistently praise Hemlane's support team for their professionalism, helpfulness, and excellent assistance. They find the staff approachable and responsive, providing valuable support and solutions when needed. The support team's dedication enhances users' overall experience, making the software easier to implement and use.
Rent collection
Users value Hemlane's rent collection features, which simplify the process of collecting rent and depositing it into their bank accounts. They appreciate having a central space for managing messages, rent, and maintenance requests. The software's ability to streamline rent collection and other property management tasks is a significant benefit for users.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Based on our analysis of the most popular property management products, Propertyware offers the lowest-priced paid plan.
Propertyware is a real estate management platform intended for single-family property managers who don’t want to spend a lot to avail basic property management features. The tool has features for payments, accounting, maintenance, document storage, and more. The software’s basic paid plan costs $1 per month per unit, with a minimum monthly payment of $250 (plus an implementation fee). The most expensive tier ($2 per month per unit) includes additional features such as text messaging, e-signature, maintenance projects, and inspections.
“The customer service line is always very efficient and they have a very good attitude to help.”
Ana Bojorquez
Maintenance Coordinator
Used for 2+ years
We analyzed 315 verified user reviews for Propertyware to find out what actual users really think.
Customization
Users appreciate the high level of customization available in Propertyware, allowing them to tailor the software to their specific needs. They find the ability to add custom fields and templates particularly useful for managing their portfolios effectively. Additionally, users value the flexibility to customize various aspects, such as building rates and apartments, to suit their business operations.
Learning curve
Users find Propertyware relatively easy to learn, especially those with proficient computer skills. They appreciate the extensive documentation and training resources provided, which help them understand the software's functionality. However, some users mention that the system's complexity requires significant training and onboarding, making the initial learning process time-consuming.
Improvements
Users acknowledge that Propertyware continuously seeks to improve its user interface and overall functionality. They appreciate the ongoing efforts to enhance the software, which contributes to a better user experience. However, some users note that certain features still have room for improvement, particularly in simplifying the display and making the mobile app more user-friendly.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
Among property management software with the most market demand, TenantCloud has the highest customer rating for value for money.
TenantCloud is cloud-based property management software that helps landlords, property managers, service providers, vendors, and other real estate professionals. Our reviewers have given TenantCloud an average score of 4.3 out of 5 stars for value for money, awarding it top marks in this category. TenantCloud’s pricing starts at $15.60 per month (or $187 annually), which gives you access to features for payments, rental listings, and maintenance management.
“It makes it easy for me to track rent payments, receive payments, and conduct the other rental business I must complete.”
Delores Passmore
Owner
Used for 2+ years
We analyzed 399 verified user reviews for TenantCloud to find out what actual users really think.
Property management
Reviewers find TenantCloud's property management tools comprehensive and effective for managing rental properties. They highlight the ease of use and the wide range of features that cover all aspects of property management, making it suitable for both small and large portfolios. Users also appreciate the affordability of the software, which provides great value for the features offered.
Maintenance requests
Users find TenantCloud's maintenance management features highly beneficial, allowing them to track and manage maintenance requests efficiently. They appreciate the maintenance reminders and the smooth communication system, which simplifies interactions with tenants regarding maintenance issues. The platform's ability to store documentation and manage maintenance logs is also valued by users, enhancing overall property management.
Rental management setup
Reviewers praise TenantCloud for its organized platform and user-friendly layout, which makes the setup process straightforward. They find the software easy to use and appreciate the design that helps keep their business organized. Users also highlight the painless setup process, which saves time and allows them to quickly start managing their rental properties.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
In our analysis of the most popular property management products, RentRedi has the highest customer rating for ease of use.
RentRedi is property management software with a particular emphasis on rentals. The platform includes functionality for listing rentals, collecting payments, and tracking repairs, as well as a robust tenant screening feature that includes background checks. Our reviewers have given RentRedi an average score of 4.3 out of 5 stars in the “ease of use” category, with many agreeing that the tool’s customer service deserves high praise.
“Therefore I would recommend this software to any property management entity looking to streamline their processes and achieve greater efficiency levels thus increased success tendencies.”
Pramod Panday
Product Head
Used for 1-2 years
We analyzed 104 verified user reviews for RentRedi to find out what actual users really think.
Property management
Reviewers find RentRedi to be an efficient and cost-effective solution for property management, appreciating its affordability and potential for growth. They highlight the software's ability to streamline processes and manage multiple properties without needing to switch platforms. Users recommend RentRedi for its reliability and efficiency, making it a valuable tool for both new and experienced property managers.
Customer service
Users consistently praise RentRedi's customer service, noting the team's responsiveness and dedication to resolving issues quickly. They appreciate the outstanding support, which includes regular check-ins to ensure everything is functioning correctly. Reviewers value the excellent customer service, which enhances their overall experience with the software and fosters loyalty.
Tech automation
Reviewers find RentRedi's automation features beneficial for streamlining their property management tasks, making their operations more efficient. They appreciate the engaging content and the software's potential for future growth, which keeps them optimistic about continued improvements. Users are pleased with the recent advancements in automatic features, which have made managing their properties even easier.
Payment Processing
4.48 category average
Rent Tracking
4.70 category average
Tenant Portal
4.54 category average
The research for the best property management software list was conducted in October 2024. We evaluated data (user reviews and demand signals) from the past 24 months as of the research date. Read the complete methodology.
Buildium is a cloud-based property management software solution designed to streamline the unique tasks of property managers and real estate professionals. Its cloud-based platform offers a comprehensive suite of tools to help users take control of their b...Read more about Buildium
recommendations
Yardi Breeze is a cloud-based property management software designed for businesses of all sizes. The platform can be used for various property types including residential, commercial, affordable housing, self-storage, associations and manufactured housing....Read more about Yardi Breeze
recommendations
DoorLoop is a cloud-based property management software designed to help property managers and owners streamline their business operations for properties of all sizes. The solution offers a host of features, such as accounting, leasing, rent collection, ten...Read more about DoorLoop
recommendations
SimplifyEm is a property management software designed to meet the requirements of small and mid-sized landlords and property managers. The web-based solution offers features like property accounting, tenant management, lease tracking, bank reconciliation, ...Read more about SimplifyEm
recommendations
Rent Manager is a cloud-based property management software designed to help manage residential, commercial, association, manufactured housing, self-storage, and short-term-stay portfolios of any size. The program’s fully customizable features include a dou...Read more about Rent Manager
recommendations
This detailed guide will help you find and buy the right property management software for you and your business.
Last Updated on February 04, 2025Here's what we'll cover:
What you need to know about property management software
What is property management software?
Essential features of property management software
Benefits and competitive advantages of using property management software
How to choose the best property management software for your business
Software related to property management systems
More resources for your property management journey
Property management software helps landlords and real estate professionals manage their rental properties from anywhere. Users only require internet access to leverage the tool for quick and efficient property management.
We analyzed hundreds of conversations between our advisors and software buyers and found that about two-thirds of property managers still using traditional methods struggle with late rent payments, tenant communication, and lease renewal tracking. [1] Property management software automates these tasks through online rent collection, digital lease signing and tracking, in-app communication, and maintenance order processing.
Our analysis of 3,335 verified reviews published in the past year shows that 92% of users find rent tracking the most valuable aspect of property management software, [2] while our tenant survey shows digital tools directly improve rental experience—48% of tenants report increased convenience and 33% note faster processes. [3]
When it comes to pricing for property management software, monthly plans start as low as $9 per month and exceed $375, depending on the number of properties listed, depth of features demanded, and integration capabilities. Our analysis of buyer conversations reveals that most (64%) allocate between $50 to $100 monthly for property management software.
With over 270 software vendors listed on our site, you have plenty of options to choose from. For first-time buyers, we recommend starting your evaluation with a focus on budget, industry-specific use cases, and integration capabilities in mind. Some questions you can ask vendors include:
What are the types of properties (such as residential, commercial, and student housing) the software supports?
Can you show how the software handles rent collection and late payment tracking?
How would the software help manage communication with tenants and maintenance requests raised by them?
How does it help migrate existing data to the new system?
This detailed guide will help you learn about the essential components of property management software, guide how to select the right solution, and tap into the expertise of our software advisors, Alex Ynfante and Emma Mayes, who have been leading buyers to the right software for many years. Reach out to schedule a consultation with them or any of our advisors.
Property management software, also known as property management software, automates back-office, financial, and operational functions for various types of rental properties, including residential, commercial, storage facilities, and mobile home parks. These systems help property managers track tenant information, manage leasing agreements, collect rent, handle maintenance requests, and generate financial reports online.
Our advisors’ analysis of 3,439 direct conversations with property management buyers reveals a common misconception: many believe all property management systems are pretty much the same. But as our advisor from Software Advice, Alex Ynfante, points out, different property types demand different software capabilities.
“When I talk to commercial real estate managers, I always suggest they prioritize systems with advanced financial reporting. Given the high stakes and complex nature of commercial leases, precise reporting of income and expenses becomes crucial for them,” he explains. On the flip side, “self-storage facility managers need something that lets them handle everything remotely without constantly tracking tenants. I often ask them to focus on features like automatic late fees calculation, unit inventory management, and online control of who accesses the facility.”
All dedicated property management software offer financial management, maintenance management, and property database as core features, and most share a variety of common features such as payment processing and lease tracking.
Our analysis of user feedback reveals which functionalities matter most:
Financial management | Plan, manage, and track all financial activities of your properties. 77% of users find this feature highly important or critical. |
Property database | Centralize and manage property details, including lease, tenant, and owner information. 77% of users say this is a highly important or critical feature. |
Maintenance management | Track asset performance and manage work orders from tenants and staff. Assign and monitor maintenance tasks efficiently. Nearly 50% of users rate this a highly important or critical feature. |
Rent tracking | Monitor payment history, upcoming dues, and monthly rent collection patterns. 92% of users say this is a highly important or critical feature. |
Payment processing | Accept and record all financial transactions digitally. 84% of users rate this feature as highly important or critical. |
Tenant portal | Provide tenants with a dedicated platform to pay rent, submit maintenance requests, and communicate with property managers. 83% of users find this feature highly important or critical. |
Accounting | Manage ledgers, handle accounts payable and receivable, and generate financial reports. 83% of users find this feature highly important or critical. |
Lease management | Handle tenant screening, move-in or -out processes, and payment collections. 78% of users find this feature highly important or critical. |
Beyond these features, property management systems offer several additional tools, such as communication channels, inspection scheduling, late fee calculators, and tenant screening. These supplementary functions help create a comprehensive property management solution.
Tenant portal: Consider it a digital front desk that's always open for your renters. As shown in the example below, tenants can handle everything online instead of calling you or dropping by in person—from scheduling automatic rent payments to checking their lease details and payment history.
Example of tenant portal in property management software SimplifyEm
Financial management: This is your financial command center, giving you a bird's-eye view of your property's financial health. As shown in the example below, you can check your net income, see who's paid rent recently, and spot any overdue payments. You can get more granular financial analysis by navigating to reports on the left sidebar menu.
Example of a dashboard showing profit and loss in property management software DoorLoop
Maintenance management: This is like a central hub for scheduling and tracking all maintenance tasks. The calendar interface below shows you exactly what needs fixing and when with color-coded tasks helping you spot urgent repairs at a glance. You can also filter maintenance tasks by property or staff member, ensuring nothing falls through the cracks.
Example of maintenance calendar interface in property management software SimplifyEm
Lease management: This helps you develop a digital leasing system, centralizing everything from customizable lease templates to tenant screening. The example shows how easily you can review applicant credentials—from credit scores to rental history—and get lease agreements signed without printing a single page.
Example of lease management tools in property management software AppFolio Property Manager
Ynfante has been helping property managers find software to manage rentals for multiple years. Based on his conversations with buyers, the two biggest benefits of adopting a property management system across all property types are systemized workflows and improved rent collection. He observes, "A lot of these buyers are transitioning from manual methods and are struggling with paperwork, missed rent payments, and communication gaps.” Purchasing property management systems help them organize everything in one place and automate key processes.
Our data shows key benefits users tell us most often about:
Anywhere, anytime management: With an online tenant portal, renters get a self-service option to pay rent any time of day, view lease documents, and check the status of their maintenance requests, which adds convenience for them, and makes administration easier for landlords. The system also opens a line of communication amongst tenants, property managers, and maintenance staff, so everyone can be quickly notified about important announcements.
Financial clarity at a glance: Property management software helps users easily gather financial, tenant, or marketing data to identify trends that could be harming their business or opportunities to make improvements. They can generate various reports in just a few clicks, eliminating all-night number crunching in spreadsheets.
Effortless portfolio growth: Property management software creates replicable processes that help users manage multiple properties as easily as they manage one. As your portfolio grows from 5 to 50 units, your workload doesn't grow proportionally. By automating routine tasks, you can spend more time marketing properties, getting good applicants, and making better investments.
High-quality tenant selection: Property management systems help users find the most promising applicants through background checks and credit reports, reducing the risk of problematic tenancies and increasing the likelihood of long-term, stable rentals.
Before selecting a property management system, it’s important to clearly outline your property-specific needs. This step will guide you toward a system that aligns with your operational demands.
Different types of properties need different tools, and you don't want to pay for features you'll never use.
Small apartment complexes or single-family homes: Their focus is likely on the basics—collecting rent and managing leases efficiently. Look for software that makes it easy to track payments and store lease documents in one place.
Multiple complexes and homeowner associations (HOA): When property owners have several buildings or apartments to manage, they need strong communication tools. Their priority feature would include an online tenant portal for taking maintenance requests, facilitating communication, and automating rent collection. HOAs may look for features to manage association bylaws and meeting minutes.
Commercial real estate buyers: Those who manage several properties in commercial space will need robust reporting tools, among other things, to monitor performance, lower expenses, and make better investment decisions.
Vacation rental property owners: Short-term and vacation rentals need tools for online booking management, automated listings on short-term rental platforms, and functionalities to coordinate with guests.
Self-storage facility managers: Besides common property management capabilities, these buyers typically need specialized features like unit inventory management and gate access control. Online reservation tools can also make renting a storage facility easier for potential tenants.
Student housing operators: These property managers have unique needs, which include coordination with academic calendar coordination, roommate matching, management of shared spaces, and tools to coordinate with both students and overseas guarantors. If a facility takes international students, they’ll also need communication tools that work across languages and time zones and payment processing that work internationally.
Mixed portfolio: For those managing mixed portfolios, say both commercial and residential, will need systems that can handle different types of lease and payment schedules, and provide customized reporting options for the distinct property types.
Think about your daily operations. What tasks take up most of your time? What problems do you need to solve? List out your must-have features to build your requirements.
Many property managers, especially those with small unit counts, worry that property management software will exceed their budget. However, our advisor, Ynfante, says, “There are affordable options available for every portfolio size.”
Our analysis of over 3,300 buyer interactions shows most property managers (64%) budget between $50-$100 monthly for their software.
Vendors typically charge per unit per month for these systems. Entry-level plans can start as low as $9 per month, while advanced plans can go up to $375 or more monthly. The final cost will mainly depend on:
How many units you manage
What all features you need
What integrations you are looking for
Keep in mind that many software providers have minimum monthly costs regardless of portfolio size. You'll also want to consider additional costs that are not included in the label price like:
Price for add-on modules not included in the basic plan
Implementation services or fees to help set up the software
Training fees to help your team (and tenants) learn the system
Our advisor, Ynfante, often sees buyers focus too much on finding the lowest price. "Many gravitate toward the cheapest solution, only to realize later they need more comprehensive features," he notes. He advises buyers to focus first on finding software that matches their operational needs and then compare prices within that category.
Also, remember to factor in your complete tech needs as you plan and budget your property management software purchase. You may need a separate system to market vacancies (if your chosen system lacks this functionality) or specialized maintenance tracking (especially for commercial properties).
Another important consideration when selecting property management software is how it will work with your existing tools and processes.
What accounting software do you rely on? How do you market your properties? What about payment systems? Make a list of all these tools you’re using right now, and determine which are non-negotiable.
Our data shows that 91% of property managers want all-in-one functionality software. They are looking to simplify their tech stack and reduce costs by choosing comprehensive systems that can handle most if not all, tasks without needing additional software.
Modern property management systems often offer comprehensive features for property management, from leasing, communication, and marketing to rent collection. Our advisor, Emma Mayes, says, "The key is determining whether these built-in features are robust enough for your needs, or if you'll still need some other specialized tools."
Before you make your choice, ask yourself:
Which of your current tools are must-keeps?
Could a comprehensive system replace some of your existing software?
Will the system connect easily with your must-keeps?
With so many property management software options to choose from, narrowing the right choices for your business can be challenging—but with the right resources and support, it doesn’t have to be.
At Software Advice, our advisors like Ynfante and Mayes have experience helping hundreds of landlords and real estate managers identify solutions that match their needs and budgets. Mayes says,
"We help property managers condense weeks of research into 15-minutes, offering five personalized recommendations that check all your boxes, based on a portfolio scale, budget, and functionality needs.”
If you need guidance, you can chat online now with an advisor or schedule a phone call. In just a few minutes, our advisor will help you build a shortlist that aligns with your property requirements.
If you’re not ready to talk to an advisor just yet, you can also start compiling your shortlist of real estate property management software with our FrontRunners report. Only products that earn top user ratings make it to this list. To be eligible for consideration, a product must:
Have at least 20 unique user reviews in the last 24 months
Be a stand-alone property management system, not just a partial tool
Offer key features like
online rent collection,
lease management, and
maintenance request management.
Check out our full methodology description for more details on how the report is compiled.
Once you've got a shortlist, it's time for vendor demos. This is your chance to thoroughly evaluate each system before making a decision. We recommend setting up multiple demos with each vendor.
Focus on daily operations in the first demo. Have your property management team attend this demo and focus on testing common workflows, evaluating ease of use, and reviewing key features you identified as must-haves.
Bring your technical team in the mix in the second demo. They can discuss integration requirements, review security measures, and help you better understand the technical support options available from vendors.
Some questions you could ask during demos:
What parts of the software do users most frequently report problems with?
Which features typically take the most time to master for users?
What are some upfront costs, beyond label price, for the software?
Do you provide ongoing training and customer support?
How can we customize the system for our specific workflows?
What security measures are in place to protect tenant data?
How does the software handle state-specific lease requirements?
Each of these specialized tools can either complement or replace property management software, depending on your needs:
Vacation rental software: Focuses on short-term rentals with features for booking management, dynamic pricing, and integration with travel platforms.
Lease management software: Specializes in lease administration, digital signing, and tenant screening for businesses focused primarily on leasing.
Facility management software: Handles complex building maintenance, space planning, and asset management, particularly useful for commercial properties.
Maintenance management software: Offers advanced work order tracking, preventive maintenance scheduling, and inventory management beyond basic property management features.
Real estate CRM software: Focuses on lead management, prospect tracking, and marketing automation for property sales and leasing teams.
Commercial property management software: Specialized for office, retail, and industrial properties with emphasis on CAM charges, tenant improvements, and advanced financial reporting.
Marketing automation: Helps manage property listings across multiple platforms, automate email campaigns, and track leads through social media and listing websites for faster vacancy filling.
Here is some further reading about property management software that you should check out:
Amita Jain is a senior writer for Software Advice, covering finance technology with a focus on expense management and accounting solutions for small-to-midsize businesses. After completing her master’s in policy studies from King’s College London, she began her career as a journalist in New Delhi, India, where she garnered first-hand knowledge of the startup space and the education sector. She spent nearly half a decade covering high-level events hosted by the United Nations and the Government of India. Her work has been featured in Careers360, among other publications.
Amita’s research and writing for Software Advice is informed by more than 130,000 authentic user reviews and over 30,000 interactions between Software Advice software advisors and software buyers. Amita also regularly speaks to leaders in the finance and accounting space so she can provide the most up-to-date and helpful information to small and midsize businesses purchasing software or services.
When she’s not contemplating tech solutions for SMBs, Amita finds her zen in swimming, doodling, and indulging in animated sitcoms and science fiction.
Parul Sharma is a content editor at Software Advice with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the highest scorer in her graduating class.
Parul has contributed to the news, lifestyle, education, and health verticle of DNA India, India’s premier media channel. Outside of work, she can be found curating healthy recipes, coloring in mandala books, and spending quality time with her family.
Emma Mayes is an advisor manager. She joined Software Advice in 2022, and now she manages a team of nine software advisors. She is based in Fort Myers, FL.
Emma and her team help small businesses find the right construction, field service, retail, property management, and marketing software for their needs each year. They’re able to do this through one-to-one conversations designed to narrow down the list of potential tools to only those that are the best fit.
Emma’s favorite part of being a Software Advice advisor team manager is knowing how her team’s conversations with buyers accelerate their software endeavours and add resources they may never have found without our services.
Alex Ynfante is a software advisor. He joined Software Advice in 2022, and he is based in Austin, TX.
Alex works directly with small businesses leaders to connect them with best fit software providers. He assesses the technology needs of small businesses seeking CRM and property management software through one-to-one conversations and provides a short list of potential matches. His favorite part of being a software advisor is navigating the tough software landscape with buyers and providing them genuinely valuable insights.
With a background in the sales and service industries, Alex holds a bachelor’s degree in Communications and is currently pursuing a business degree.
Software Advice advisor call notes: Findings are based on data from telephonic conversations that Software Advice’s advisor team had with small-to-midsize businesses seeking property management tools. For this report, we analyzed phone interactions from October 18, 2023 to October 18, 2024.
Software Advice reviews data: Reviews are collected from verified users for individual software products. For this report, we analyzed reviews from October 18, 2023 to October 18, 2024.
Software Advice's 2024 Tenant Experience Survey was conducted in June 2024 among 4,800 respondents in the U.S. (n=400), Canada (n=400), India (n=400), Brazil (n=400), Mexico (n=400), the U.K. (n=400), France (n=400), Italy (n=400), Germany (n=400), Spain (n=400), Australia (n=400), and Japan (n=400). The goal of the study was to identify the pain points tenants face and explore software solutions property managers can use to address them. Respondents were screened to currently rent their primary residence.
Property management software is worth the investment for most landlords and real estate managers. Our data from verified reviews shows property managers spend less time on administrative tasks like rent collection and maintenance tracking with it. Our survey results show properties using these digital tools see higher tenant satisfaction, making the monthly subscription costs a valuable business investment.
Leasing consultants primarily use property management systems to handle the entire leasing cycle, from listing vacancies to renewal tracking. Our analysis shows that 91% of property managers prefer platforms that combine tenant screening, virtual tours, lease management, rent collection, and other management functions in one system rather than using multiple tools.
According to our analysis of products with high market demand and reviews, DoorLoop had the highest overall rating from verified reviewers on Software Advice.
CRM in property management software tracks interactions with tenants, prospects, and property owners. It stores phone numbers, email addresses, lease dates, rent payment records, and past conversations, making it easy to find any interaction history quickly. Most property management systems include basic CRM features like contact management and communication tracking as part of their standard tools.
Excel can track basic rent payments and tenant information, but requires extensive manual work and risks data errors. Our data shows 73% of property managers using spreadsheets struggle with efficiency, citing difficulty making updates, tracking late fee charges, managing maintenance requests, and handling tenant communications.