AppFolio Property Manager Software


 

AppFolio provides cloud-based property management software that allows residential property managers to market and manage their business. This solution includes accounting, leasing, marketing and property management functionality.

All property information can be stored in AppFolio, allowing users to post vacancies to various sites including user-owned websites. Users can also download an HTML vacancy posting package that they can print or manually post to Craigslist.

Users can list vacant properties, fill out an online applications and run background checks. AppFolio can automatically populate customized lease agreements, accept payments and support digital signature collection. The payment platform supports e-checks, credit cards and electronic cash payments that residents can submit through an online tenant portal.  

Other capabilities include vacancy and rent tracking, tenant liability insurance, professional websites, a rent comparison tool, automatic posting of bills, database-wide searching, paperless work order generation, report customization, mobile iPhone access and more.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

402 Reviews of AppFolio Property Manager

 

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Software Advice Reviews (336)
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Showing 1-20 of 336

Cristie from Weida Apartments
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend, especially if you have more than 100 units.

Pros

Tenants love it! Ease of use, great reports, convenient online payment portal, and ability to use on my smartphone. Great customer service. Respond quickly.

Cons

Payment reports don't list the unit number, only the address. Accounting piece is not as good as Quickbooks, but is adequate.

Review Source
 
 

Daniel from EC Leases LLC
Specialty: University/Student
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Good product, lousy customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It really could be so awesome if the customer support piece was there

Pros

Modern feel in the website and the functions
Always rolling out new features for customers
Great sales team

Cons

Just horrible customer service. You might wait days to weeks to get an answer.
There needs to be a Customer support phone number that does not go straight to voicemail and ask you to send an email.

Review Source
 
 

Yolanda from Deer Creek Apartments
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Bulk bill easy! system automatically moves in residents, moves out resdients and transfer resedients. I like to do this manully as dates can change.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Bulk billing very easy! :) Keeping information on AppFolio on previous residents and their ledger payments is great!

Cons

new prospect or residents that give notice to vacate, automatically moves then in or out. Really don't like that. Lots of updates.

Review Source
 
 

Elizabeth from SilverBrick Townhomes
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Appfolio Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use; the program is very user-friendly and easy to learn. I absolutely love the customer service. They are always very quick to respond, kind & professional, and I have never been left without a solution. It's also nice to have a set representative. Grant is ours and I am ever grateful for all of his support.

Cons

Though the move out process has become slightly better, it would be nice to consolidate that. There is no built-in Security Interest calculator, and it's a lengthy process we have to use to charge it and give it back to the tenant.

Review Source
 
 

Allison from Pacific Shore Property Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Time saving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

AppFolio has 100% made our business operate smoothly. The system is truly easy to use but more importantly has streamlined our systems as well as enhanced them. The tech support is unbelievable and can truly solve any issue, even when it’s a higher concept accounting issue. The mobile app is also great - everyone uses it when out in the field.

Cons

There isn’t anything that comes to mind immediately so I had to think. I guess i wish there was a calendar or reminder system, just to keep me on track!

Review Source
 
 

Mike from Rex Accounting Company, LLC
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Easy except for when it's not.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

AppFolio is easy for site personnel to use. Move out process needs some work. They are always updating the software.

Cons

When things go wrong, getting support is very difficult. There is no phone number to call and speak with a live person, you have to email and wait for someone to get to you. Customer service agents are assigned to companies and everytime we get someone trained on our unique needs, they change our rep. If you aren't getting what you need from your rep, there is no one else to go to.

Review Source
 
 

Jana from San Carlos Agency, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

OVERALL - EXCELLENT - WITH A FEW UNEXPECTED ISSUES

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I cannot provide a review on customer service as I have not had direct contact with support. Partly, this is because we just don't need to contact support that often.

Pros

overall, software works well and is easy to use/find things. Some issues we have had in the past have now been resolved as the software is constantly under development/improvement.

Cons

We had not understood when we originally switched to this software what the repercussions of it being "property based" would be. Information on deposit refunds/charges end up showing up on the owner's statement and can be confusing to our owners who were not used to seeing these details. The other issue was application fees/NSF fees, etc. would also show on the owner statement. But, this is an example of the benefit of the web based program being updated as users raise concerns. It is now possible to suppress some of these fees from the owner statement.

Review Source
 
 

Olga from Yale Management Services, Inc.
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

The Best Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User-friendly, all tasks are at-a-glance, marketing is professional and effective, easy to record and keep notes and incident reports in tenants' files, easy to track balances and create 3Day notices, scheduling maintenance and paying rent online simplifies day-to-day management routine.

Review Source
 
 

Kristi from Brickyard Management
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

We love AppFolio!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work!

Pros

We really like the Ease of Use, and product upgrades when posted are very exciting! Texting functions are awesome!

Cons

The Letters page is not good at all. Really needs upgraded and I need ability to sort units by buildings for road, etc. for sending out more general emails.

Review Source
 
 

Catharina from SDPM, LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the software does its job, and is reasonably priced.

Pros

We really like the leasing feature, it's easy to find items, research, etc. Actually, I like most everything but the accounting.

Cons

I don't like the accounting aspect; had to move everything over for the owners to Quickbooks after I couldn't adjust the balances. Somehow journal entries didn't do the job.

Review Source
 
 

Janet from Properties
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Overall acceptable, but needs better support/disclosure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use, although their online video tutorials are not up to date with their current features. They have owner and tenant portals, but only include what we upload. The clients cannot view their accounts.

Cons

They do not support the most current version of Promas, so when we switched to Appfolio, we had to enter all of our data manually into spreadsheets. This was very time-consuming and expensive. Plus, there were many errors. We continue to experience problems a full year later. When we switched our web hosting to them, we told them we wanted to keep our URL. They assured us we would. However, our property ads do NOT go through our web site, so we lost 18 years' of SEO work. We had the highest-ranked web site in this area, now we are ranked as "irrelevant." That has caused an incredible decrease in our business!!! I never would have switched if I knew that!

Review Source
 
 

Jennifer from ACA Property Management
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fully integrated software
Only property manager software needed
Online payments are a breeze
Support is always available and helpful

Cons

Reporting could be more detailed but you can get the information needed and manipulate
No other issues

Review Source
 
 

Chenoa from Creel Investments
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Awesome software that fits the property management industry needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be great to be able to screen my new hire employees backgrounds through this software. I have to put them in as users in the program anyway, and instead of paying an outside source to screen them I could do all my screening through one place.

Pros

I love all the different reports that can be run to help me keep up with what is going on within my staff. I also love that it is very user-friendly and easy to train new employees on

Cons

The accounting is somewhat hard to understand. I really wish that Appfolio would give seminars or in person classes that we could attend to help us learn and navigate the accounting side of it. I would pay for it! The owner reports have gotten better with enhanced report! However, the other accounting I just wing it.

Review Source
 
 

Terri from HomePointe Property Management & Robarts Properties LP
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Accounting using AppFolio for 7 years

Ease-of-use

Functionality

Product Quality

Customer Support

I am not a computer geek, but have had a little computer programming training in the past. As I read the different users complaining about things or how they think their issues should be addressed in the upgrades to the system sooner than other issues, I wish I could open their eyes to finding creative ways to make things work for them till the next improvement arrives. AppFolio is a very elaborate program and there are multiple ways to accomplish almost every task needed in the property management field. AppFolio's development staff has a very complicated job to make this program work perfectly for all their users coming from all different kinds of backgrounds and from what I have seen over the past 7 years, they are doing an amazing job (and it appears they have a lot of fun in the process).

Pros

The support staff is amazing. Responses are within 12 to 24 hrs and solutions are found or suggestions for the future improvements. Over the past 7 years I have watched with admiration as this program has blossomed, filling the needs of multiple users in detailed ways. I use AppFolio in two different accounting venues, one with a large property management company servicing over 1600 home rentals, the other with one owner handling his 325 apartment units. This program provides excellent adaptable reports for both aspects of a property management company and for one owner with multiple apartment complexes in all phases of financial accounting, rental reports and maintenance. AppFolio encourages all discussions between all users and the staff of AppFolio resulting in ongoing improvements and additional options within the program. To be quite honest, since my specialty is the accounting department, there are many parts of AppFolio that I have not had the privilege of really working with, but those that I have come across look to be as detailed and helpful as the accounting processes. The Help & Training section within the program is also evolving and very detailed in explaining how things work.

Cons

If I had to find something I didn't like it would be the constant change that requires me to think and be constantly attentive to the processes in the program. It seems that almost every week there is a subtle or large change that rocks me for a moment. It is frustrating at times to stop and relearn a process. But then to my amazement I am once again loving this program even more and all that it does to make my job easier. You can't use this program out of habit. It is always evolving for the better.

Review Source
 
 

Stephen from Day & Associates
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Appfolio continues to be on the cutting edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The time saving elements of the software
Very friendly knowledgeable staff
Very user friendly
Great professional look

Cons

I am old school and still miss being able to pick up the phone to talk to customer service, even if I have to wait in queue. Sometimes I have an issue and need a response like now.

Review Source
 
 

Mary Ann from Roadrunner Realty, Inc
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

comments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ashley is a great help to us through this transition that we have gone through

Pros

it is easy to maneuver and user friendly except for the training site. Well don't know what more to add

Cons

The training site, too complicated, wish the search engine was more user friendly. you type in a subject and it does not come up but you know that you are requesting it correctly.

Review Source
 
 

Dan from Father and Son Property Investments
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Appfolio - great product, too rich for my blood

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It had everything, including great customer service. So many features to use, I could not use them all!

Cons

I did not need everything they offered, the pricing was also very high for me. I would rather use basic free software then to buy something for this much to use

Review Source
 
 

Amy from Winfield Property Management
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Finally a management platform with everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have really enjoyed working with Appfolio! They listen to my needs and have done a good job updating features and making the software more user friendly for the large multi-family company.

Pros

Marketing features, forward thinking company, user friendly software, mobile friendly, online resident and owner portals

Cons

Still needs improvement in the accounting and reporting categories. Additional training features would also be helpful.

Review Source
 
 

Matt from Nevins Real Estate
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Appfolio Pros and Cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I could not be happier with Appfolio. I have been in property management for a long time and I have used a wide range of management software programs. The more expensive programs offer some very nice features but they only work if you run the system the way they want you to run the system. Every company is different and their procedures do not always align with the way that they design the programs. Appfolio is easy to work with and you are able to implement a work around quite easily.

Pros

The program is basic making it easy to build your per-existing procedures around the system. Many of the other management software programs make it nearly impossible to find a work around.

Cons

I would suggest they have a better way of controlling what people have access to. The levels of clearance jump quite dramatically.

Review Source
 
 

Mike from SOMAK Property Management
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent. Constant useful updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Constant updates with useful features in the field of condo management show is to offer improved service to our clients. Unlimited users on the web based system allows for flexibility.

Cons

Because we do condo management the fee can seem steep compared to gross income. This has been improved recently but I'd like to see more as we grow.

Review Source
 
 
 
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Rickie from Sun Lake at Edgewater
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

I really enjoy using Appfolio. It is very user friendly and fluid.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly. Very fluid. Easy to understand and use.

Pros

I like that you can click from screen to screen. It is very fluid. It is extremely user friendly and has a great help forum.

Cons

I do not like that you cannot assign certain "roles" for each user. This gives people the ability to change things that their role should not be able to see or change. I wish that with each user, you can create a role that has "permissions" that can be customized. I also hate that there is not a phone number that you can call. You have to submit a work ticket.

Review Source: Capterra
 


November 2017

November 2017

We have used Appfolio for 5 years. It gets better every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's so easy to use and helpful. It's great that the tenants can make payment online, saving me time from having to go the bank. Writing checks saves time. All in all, it saves time so I have more time to do other things.

Pros

It makes it so easy to use for any where. It's nice to be able to check things when not in the office or town.

Cons

There's not much I don't like about Appfolio. I guess the only thing I can think of is writing checks when not in the office. I don't think there is anything they can do about it.

Review Source: Capterra
 

Rachael from Mariner's Village Apartments

October 2017

October 2017

AppFolio saves me a lot of time throughout my work day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Even though it does a lot for you, you also learn a lot. Repetition is the best thing for me.

Pros

How easy it is. You can do everything in a few clicks! Just about everything you need is right on the home page, and everything is organized and labeled easy to find! I also love how it tells you your tenants birthday to send them a text to let them know we truly care about them.

Cons

I think we should have a calendar reminder. I like that we have a reminder of renewals and lease ends. It would be nice to get a reminder message of scheduled tours within the guest card tab.

Review Source: Capterra
 

Mary from The Management Works
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

What a great software thought it would be hard to learn, so so easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

everything in one place. No real need for a resident paper file.

Pros

You have everything at your fingertips. I download notices, letters, complaints, everything into the residents account.

Cons

I would like it to be geared towards Mobile Home Parks more. Forms, notices,just more Mobile Home Park friendly.

Review Source: Capterra
 

Zach from Schreiber Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall a good experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1 stop shop for all my property management data needs.

Pros

Constant addition of new features, customer support, and good variety of features.

Cons

Sometimes difficult to use. Some operations require odd unusual complicated work arounds.

Review Source: Capterra
 

Christina from Pacifica Property Management Services, LLC

August 2017

August 2017

As a person that had limited computer skills you have made it easy and to learn, user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy and so many things to discover and use. I love the webinars very informative and great to actually have some one give you points and actually hear a person go over new and previous information.

Review Source: Capterra
 

Kristopher from The Dannon Project

August 2017

August 2017

Our experience with AF has been excellent! We could not serve as many as we do without them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is extremely user friendly. It is all-in-one and comprehensive. The AF team is always striving to be intuitive to our needs and consistently making improvements based on our feedback.

Cons

Our market is very tight and flooded with rentals. So many other companies now use AF, that it is hard to stand out. I would like to see improvements on how to reach potential tenants.

Review Source: Capterra
 

Debbie from Del Mesa Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

We really like this program!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This programs saves me tons of time.

Pros

There are so many it's hard to say. Like the fact that we can email or text Tenants and Vendors and have record of those conversations. Very helpful.

Cons

There is no HOA field under property. That would be helpful to us. We really don't have much we don't like about this software.

Review Source: Capterra
 

Rachel from Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Thorough, professional setup process, fantastic customer service anytime you need it, useful program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of managing multiple properties and reporting to owners.

Pros

The software has a lot of great features, I especially like that you can undo most things to correct errors. The reports are so great and critical to distribution clear, concise information to all parties. The help desk and videos are very useful.

Cons

I'd like to be able to change icons and letterheads. I'd also like an easier process for change of ownership of a property. Also an easier process for bringing on a new property mid-year and entering the previous months' Income and expenses.

Review Source: Capterra
 

Andrew from Cassidon Property Management, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Appfolio meets every need I have as the Company Controller. Customer Support team is the best I have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes the boss happy!

Pros

Learning curve is not steep. Fairly intuitive. A great Customer Support team at hand with quick answers.

Cons

Now that we can pay New York based owners, I basically have no "cons". ALthough I will say that the "Make a Deposit" function could be tweeked to allow for the option to list items to be deposited in dollar amount order.

Review Source: Capterra
 

Cheryl from High Desert Property Management

August 2017

August 2017

New to appfolio but it is an amazing program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The amount of info. at my finger tips is awesome and makes the use of appfolio easy and navigation effortless

Cons

Not able to move box's on tenant page when e-mailing (can't see behind the box or scroll down the page without canceling the box/ e-mail)

Review Source: Capterra
 

Robin from On Q Real Estate & Property Management
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

This is the easiest software I've ever used. I'm a new firm working alone & I can do it w/o training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and easy. Linked to website. Market analysis. On-line apps, guest cards, payments. Tenant liability insurance. Ease of reports. Owner and Tenant portals. Everything is basically in one place and I am not on the phone all day with inquiries, work orders, angry owners/tenants. Most is done via text/email which not only keeps me off the phone but also provides a paper trail as well as allowing me to be more efficient when moble.

Pros

There are multiple ways to get where you need to be. If an error is made, it is easy to correct and still leave everything looking "clean". Most is self-explanatory but help is readily availabe when needed. I especially like the video turtorials when I don't understand something. Integration with the website is awesome! I love the market analysis tools. Insurance integration is great too.

Cons

The help section is not always easy to navigate. The calendar should sync with Outlook and other sources so we can use as primary go-to for our entire schedule. I would be extremely please if AF would generate and send lease renewal notifications as this can be a timely task to do manually from a report.

Review Source: Capterra
 

Patricia from C.R. O'Neil & Co.

August 2017

August 2017

AppFolio has been a good fit for us as fee managers. Has enabled us to keep up with technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hands down - the responsiveness of the AppFolio team to making changes that will improve the product for a variety of users.

Cons

User forums/input have become overwhelming so changes can easily get lost in the noise. We have repeatedly asked for a way to make the reserve on each property more understandable to our property owners. This is a very important issue for us and has not been adequately addressed. We have also asked to be able to make "certified only" apply to the tenant NOT the unit - remains unchanged. Emails don't go to cosigners so we created a work around since this issue has also not been addressed. Really missed having the city meeting in Columbus where we could communicate with AppFolio reps face to face. This year a big issue was a change that effected our owner incoming balances without adequate forewarning.

Review Source: Capterra
 

Tammy from Artcraft Management Inc.

August 2017

August 2017

excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They listen to what we need and do their best to provide the services we ask for. Customer service is excellent to work with.

Cons

There is nothing negative at this time that I can say about the product or the customer service we receive.

Review Source: Capterra
 

Laura from Messick Properties Group, Inc.

August 2017

August 2017

I love using this software. It is very user friendly which is important to us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of navigating around the software. Simple and easy to learn. The tutorials are great and useful.

Cons

Not having the ability to put in an "as of" date when dealing with delinquencies and other reports. This is one function that in my position I use quite often with another software.

Review Source: Capterra
 

Monica from Moll Properties, Inc
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very positive all around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remotely working. Convenience for tenants.

Pros

Able to work remotely. Online rent payments. Tenant portal document uploads. Able to post vacancies to multiple sites with one click.

Cons

No ability to share inspections with tenants. Applications not very customizable. No ability to duplicate tenant information for residency in multiple units. No sublet option.

Review Source: Capterra
 

Tina from Windermere Property Management / Walla Walla
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amazing! This has totally changed how our office runs (much more efficiently!).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A more efficiently run office.

Pros

The ease of use and the ability to store virtually all of our owner/tenant/property information in one place. I also like that any one of us can access the information no matter who input it (for example, emails/texts).

Cons

I seriously can't think of one thing. Any time I think there is something I would like to see changed, it's changed!

Review Source: Capterra
 

julia from McGuire Property Management

August 2017

August 2017

It was a lifesaver for my business 5 years ago. I am so happy that I found Appfolio!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to access from anywhere, online payment abilities, maintenance module, leasing capabilities and awesome customer service

Cons

Lately, it feels like it has too much information to be able to get through without a large staff...

Review Source: Capterra
 

Julie from American Management
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

For the most part, our experience has been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work far less due to the ease of use and the sophistication of this system.

Pros

I like the ease of use and the functionality of the system. It is easy to find information. Sending owner statements is a breeze.

Cons

These are topics which I have discussed before: I can't run owner payments through the previous month like management fees. I can't sort checks according to whatever criteria I choose. If I don't save a payment I am making (especially a long one with many enteries), I am not prompted to save and have lost work.

Review Source: Capterra
 

Caitlin from Alder Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to list!

Pros

The fact that AppFolio is constantly upgrading and changing for the better is a major Pro in my book, plus they almost always have VERY friendly customer service reps.

Cons

It would be nice for the customer support to go back to calling instead of just emailing...with how many emails I receive in a day it can easily get lost in the sea of emails.

Review Source: Capterra
 
 
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