AppFolio Property Manager Software


 

AppFolio provides cloud-based property management software that allows apartment, residential, commercial, student housing and community association property managers to market and manage their business. This solution includes accounting, leasing, marketing and property management functionality.

All property information can be stored in AppFolio, allowing users to post vacancies to various sites, including user-owned websites. Users can also download a formatted HTML vacancy posting package that they can print or manually post to Craigslist.

Users can list vacant properties, fill out an online application and run background checks. AppFolio can automatically populate customized lease agreements, accept payments and collect digital signatures. The payment platform supports e-checks, credit cards and electronic cash payments that residents can submit through an online tenant portal.

Other capabilities include vacancy and rent tracking, tenant liability insurance, website building, a rent comparison tool, automatic bill posting, database-wide searching, paperless work order generation, report customization, mobile iPhone access and more.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

572 Reviews of AppFolio Property Manager

 

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Software Advice Reviews (469)
More Reviews (103)

Showing 1-20 of 469

Andrea from Jensen Properties, San Diego, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm new into this type of work, and this program makes it very easy. Everything from the colors, to the font. All of that is important. The layout is user friendly. I also like that if you have a question or need help with something, there is a help center. Also, if there is something you think could benefit the program, I like that there is a suggestion box.

Pros

-All the new updates
-Consistently working to make more user friendly
-Multiple options available
-Easy to use
-Easy to understand
-Layout is great

Cons

-I only use the basics so not many cons
-Only since I don't have the authorization, I cannot fix some of my mistakes
-More accessibility

Review Source
 
 

Iris from Keyrenter Sacramento
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent experience with AppFolio

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Friendly software to use. The customer service is great because always is very attending my requirements, making follow up of my needs.

Cons

I am not sure if there is a spansh version for latin tenants, it should be more easy tool to make the on-line payments for them

Review Source

  Response: Torri, AppFolio

Date: May 2018

May 2018

 

Hello Iris, thank you for the review! We are pleased to hear you are finding AppFolio easy to use. Your tenants can change the default language in their tenant portals navigating to their account profile. You can also send them this link with instructions: https://www.appfolio.com/help/online-portal-es

 
 

Patty from LDTH The Leaf Group, LLC
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service is fast, friendly, and helpful! If a feature isn't available, they'll help you find a work around. And don't be surprised if the feature you were looking for pops up in a few weeks.

Pros

How often and quickly they update the software. They're constantly improving and respond to feedback.

Cons

Reporting could be more robust, but again this is constantly improving. The reports easily accommodate the less sophisticated owners, but our clients who are Asset Managers have some critiques.

Review Source
 
 

Carol from Leclair
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Always available when need help

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

VERY easy to use, customer service is always available to assistant with any concerns you have, keeps improving with time!

Cons

wish we could show when an application is on a apartment prior to being converted (so not to double lease)

Review Source
 
 

Steven from Belter and Associates LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Full featured but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good full service management software

Pros

Appfolio has all the features of a full service management software. It is able to do everything that we need it to do and is integrated into the moble app.

Cons

There are many competing products and they have the same features at a much better price point. I would compare carefully.

Review Source

  Response: Torri, AppFolio

Date: May 2018

May 2018

 

Hello Steven, thank you for the feedback. I see that you are just getting started with AppFolio and we are happy that you are enjoying our service. We hope that as you continue to grow you will appreciate AppFolio's ability to not only scale with you, but streamline processes and partner with you to help grow your business.

 
 

nina from Mark Lane Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Software System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using Appfolio for 2 years.
I have seen a great improvement with tenants paying their monthly rent on time.
The website options are perfect.
I love the software.

Cons

Only allows businesses with 50 units or more to join.
Can be confusing at times especially when it comes to the financial aspect.
The biggest issue I have is not allowing me to post the charges I want due at lease signing. Appfolio has been making this very difficult because it says the payment is not due until move in. It has been making it very difficult for tenants paying us the full amount at lease signing. I like the way Buildium allows you to post your charges and the dates you want them to be paid.

Review Source

  Response: Torri, AppFolio

Date: May 2018

May 2018

 

Dear Nina, we appreciate your kind response and feedback. If you would like to post charges prior to the move-in date, charge a holding deposit from the rental application and the tenant will be able to pay this online at the time of lease signing. Feel free to follow-up with us if you'd like further assistance with this process!

 
 

Regina from TnT Property Mgt. Corp
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Lots of issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appfolio was an amazing company when we starting using them in 2014. Gradually, their customer service/support fell off to nearly nothing. We used to have an assigned support person and then suddenly there was a revolving door of support folks that would respond. There isn't any consistency. There are boards where folks can request certain updates but it appears that the decisions of which upgrades are made have nothing to do with the popularity of that proposal. We have become very disappointed in Appfolio and quite honestly have been looking at our other options.

Pros

We love some of the aspects of the software. The ability to contact both owners and residents directly through the software by text or email is wonderful. The ability to have online portals for both owners and residents is also a plus.

Cons

Customer support. Slow. Not always given the correct method to correct a problem then we have to find it on our own and explain it to a support tech to get it corrected. No ability to create our own reports. No ability to select how online portal payments are applied. All online payments go into the cash operating account instead of the security account (if that is what they are paying).

Review Source
 
 

Dustin from Beach Cities Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Big Fan and a Heavy User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A very easy-to-use platform. Much like using Apple products. They also listen to their user base and come out with additional helpful features on a very regular basis.

Cons

So far they've been straight-forward and their pricing grows alongside your business. That way the more units you obtain, the more money you both make. This approach keeps it a win-win!

Review Source
 
 

Brenda from Brame
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very user friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has all the features of all the big name softwares for a fraction of the cost. Very easy to use the software and reports are great.

Cons

I Would however like to see some improvements on the accounting portion(change pymt amount , or reversals)

Review Source
 
 

Andrew from Crescent Commercial
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

AppFolio gives you the ability to grow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AppFolio has dramatically improved our customer communication and boosted the quality of our property management services. Great tool for people managing a host of real estate projects at one time.

Pros

Easy to navigate between multiple properties, flexibility to accommodate multiple types of projects on single platform. Consistent pricing. Good platform for landlords as well as tenants.

Cons

Pricing model does preclude a number of small business-like projects (Storage). I'd like to see more unique pricing options for specific real estate projects.

Review Source
 
 

Gloria from BL Rentals Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I really like the easy of using this app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use, multi-functional, a great asset to those who need to run their properties on the go.

Pros

Easy to navigate through and easier search for properties and listing. Gives a lot of possibilities for growth and usage.

Cons

I think they should gear to a smaller property owners. They are geared to the upper managing clientele.

Review Source

  Response: Torri, AppFolio

Date: May 2018

May 2018

 

Dear Gloria, thank you for your review! We love to hear that you are using AppFolio to manage your properties on the go. We find that companies of your size and above are most compatible with our software and have the resources to learn and grow as you partner with us!

 
 

Henry from Top View Hotel
Specialty: Affordable Housing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

The best property management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best property software out there

Pros

It has very rich user experience and support best industry standard. The functionality is more than ever a best product

Cons

user response and other features that ensure customer support is not prompt but it can be improved. aside that it is ok

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

New to this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Appfolio is an awesome software program for management companies.Very easy to use and makes communicating with customers very easy. The mobile app is also a very great feature that allows us to do business outside the office.

Cons

Some of the buttons in Appfolio are a bit confusing at first. ex. delete is Reverse. That is really the only thing that was hard to get used to, but other than that i do not really have any cons for this software

Review Source
 
 

Tyler from Son-Rise Property Management
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great experience so far! I appreciate the quick service request response times in particular.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You have a great product! Keep it up!

Pros

* Fast responses
* Constant additions and improvements - fantastic!
* Great UI
* (Filling in this line to meet the minimum character limit)

Cons

* Still lacks a few features - work order due dates, key tracking, etc
* It would be nice to have a 'scope of services' section for vendors on their vendor pages, similar to the 'amenities' section for each rental unit. The 'scope of services' section could outline what each vendor does (manual entry) and then tie the inputs into the 'vendors' tab in order to allow us to sort through the vendors by their services offered. If we can better track/sort vendors by what services they offer, then we can better utilize the vendors for the right jobs.

Review Source
 
 

Gina from First Commercial
Specialty: Community / HOA
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Couldn't do my job without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Training is crucial to get the most out of this service. The service team will set up as many training calls as you need plus there are tons of videos but you have to get familiar with it so you can use it to its full capability.

Pros

Easy to navigate site and equally easy app on portable devices. The customer service team is always responsive and willing to help. The software is great for both apartment and HOA divisions. Management of HOAs is totally different than that of apartments and Appfolio is quickly making improvements to help the HOA managers get the most out of this product. Even streamlines collections!

Cons

This is a lot tougher because my negative is that it takes time and effort to learn all the ways that Appfolio can streamline communications with your Owners and Residents but once that time has been put in, the results are so worth it. Not really a negative.

Review Source
 
 

Brian from Bell Real Estate, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Best Property Management program on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Regardless of what one likes or doesn't like about Appfolio or even if you use many of the features, this program provides the best overall system to manage rental property.

Pros

Appfolio has a lot of features and many time saving elements built in to the program to allow you to accomplish more work in less time. They are constantly adding new features and improvements which are often driven by customer requests. The program is relatively easy to navigate and the learning curve for new users is usually fairly quick.

Cons

Some new features have created problems which Appfolio didn't plan for - although they have been good about fixing them (eventually). Certain requests for new features and improvements have been ignored even with a high level of support from the users. Many of their added features have been obviously driven by Appfolio's desire to find additional revenue streams from users. This isn't necessarily bad for the end user as many of these features are helpful by reducing time and efforts to accomplish their work, thus somewhat paying for themselves. However, other user requested improvements appear to be ignored which may be due to their lack of income generation for Appfolio or at least require extensive programming to be added to the product.

Review Source
 
 

zach from Heirloom INC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Most efficient client/tenant/owner experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Will they help you create a website? Yes, they can.
Can you Esign contracts? Yes, can sign leases online. Free
Online applications. Yes
Tenant screening? Yes
Easily post vacancies to most renting websites, free. Also, will post vacancies on your website.
App? Yes, apple and andriod
Tenant communication - only through the portal and/or email them
Owner, Tenant and Management company portals
Manage what other accounts can see
Renter insurance accountability? No.

Pros

They really help the property manager to succeed. Between helping with website and making it smooth with posting vacancies to managing internal users sending out reports to the property owners, it's setup to save time and bring the best return.

Cons

It's pretty expensive for a small business. They have a minimum of 50 units needed. They need to implement a section that requires the tenant to have renters insurance if that was in the contract. And reminds property managers when it's about to expire.

Review Source
 
 

Barbara from XILA Property Management
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Thanks for all you do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very responsive to user suggestions and continuous improvement of product. I like the user forums and the help system as well.

Cons

The calendar is not very useful as is and seems quite limited.
We would like to be able to add things in a simple way that everyone in our office could view so we all know what is going on.

Review Source
 
 

Mahasty from Shaw Properties
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Appfolio has been a game changer for out business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use for us, tenants and owners has been wonderful. Tenants being able to login to their accounts and put in work orders has helped streamline the entire maintenance process.

Cons

Not software related, but the 24 hour contact line has been a source of disappointment. Long wait times have been a complaint for months now.

Review Source

  Response: Torri, AppFolio

Date: May 2018

May 2018

 

Dear Mahasty, it's great to hear your owners and tenants are finding AppFolio as easy to use as you are! We're sorry to hear about your experience with the contact center and we will continue to work to remedy this issue.

 
 

Julie from American Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Why I like Appfolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think this is a great product. A little pricey, but all in all very satisfactory. I particularly like your customer service department in general and Ali Papatonis in particular. She has been amazing.

Pros

Very easy to use. It makes everyday accounting very simple and pleasurable. I have notices many updates lately that have made bookkeeping much easier.

Cons

There are still some updates that really need to be done and they haven't so far. Making deposit slips that are appropriate to take to the bank is one. Allowing tenants to choose what they want to pay is two. For me the biggest issue is: Having the ability to do owners payments using numbers from the previous month. What I mean by this is, like the ability to run management fees from the previous month ( we do our owner's payments on the 1st of the month for the previous month), we would like the ability to run owner's payments through the previous month. This would eliminate me having to do an excel spread sheet subtracting out prepayments and reserves.

Review Source
 
 
 
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Showing 1-20 of 103

Linda from Nareig Property Manager
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Always helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Direct access to tenants information

Pros

User friendly.. Great for accounting....uploading is now easier and will hold more pages....customers files are organized

Cons

Having to take take time to type out city and state when we should only have to put in zip code then
it should populate to the city and state

Review Source: Capterra
 

Deven from Progressive Property Management

May 2018

May 2018

User-friendly, easy to learn, very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am always doing inspections so the fact that it autosaves is a lifesaver. It's just so incredibly handy for property management on the go.

Cons

Not the software, but the application on my android phone always crashes. It works well on my iPhone.

Review Source: Capterra
 

Thomas from High Point University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great software. Switched over from Yardi. The improvements they make are great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Mobile features are very useful. I need to have this info on the go so having it on my phone is very helpful!

Cons

Accounting isn't as upgraded as it should be. I don't do much accounting but both accountants we have had have complained about certain things and mentioned quickbooks being easier for accounting.

Review Source: Capterra
 

Cathy from Cornerstone Property Managemen
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Customer service is horrible. We have to wait for days for anyone to respond.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing

Pros

Nothing. Program is not user friendly and any question has to be directly to someone who handles that area only.

Cons

Customer service will not call you back for days until it is too late to handle something important. When customer service does return your call they are only allowed 30 minutes to help you.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: May 2018

May 2018

 

Hi Cathy, we apologize for the negative experience. We have built a robust Help Center that you can utilize for immediate assistance. This includes detailed walk throughs, videos, live trainings and training guides. We are also rolling out a live chat feature for immediate assistance. A manager will be following up with you to discuss further and we hope that we can improve your experience.

 

Spencer from Casago

May 2018

May 2018

Helps streamline property management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From the perspective of Tenants, they love the convenience and ability to pay their rent online with app folio. Converting to this software has increased our percentage of tenants that pay rent on time. The website integration worked smooth for us and it's a clean user interface that is easy to learn. App folio allows eSignatures for leases, online tenant screening, update vacancies to your website and push available properties to your website. They have owner portals so your property owner's can login and review their owner statements and work orders.

Cons

The app folio software has the ability to input work orders, but they need to allow a trigger to notify home owners, and also put in a reminder due date if work order isn't completed. Currently we have to put work order due dates in our iCalendar for reminders to make sure a job is completed so we can close the work order.

Review Source: Capterra
 

Katherine from MRS Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I've had a very positive experience with Appfolio.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is a key element in keeping my company efficient and organized on a daily basis. It has enabled us to grow and increase our portfolio as well.

Pros

I like how the software is constantly being improved. It seems that the company pays a lot of attention to suggestions by it's software users.

Cons

There are a couple things that I would like to see changed, especially relating to the reporting features. I wish the reports were more easily customized. The accounting features are also sometimes confusing and not always user-friendly.

Review Source: Capterra
 

Sean from Lanier Realty

April 2018

April 2018

AppFolio has been a game changer for our Property Management Co.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, our team can all function in the same system while everyone can see what everyone else has done and all be live. The search bar and text capabilities are invaluable.

Cons

They are always adding new features that allow us to perform at a top level and we have had no complaints of the system in the 5yrs we have been using.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Hi Sean, thanks for the review! We look forward to working with you for the next five!

 

Laura from Messick Properties Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I love using this software. Very user-friendly. Handles all of our different HOAs with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to handle all 30 HOAs in one place and not having to swap between different software when going from one HOA to another.

Pros

The user-friendliness of it. You can navigate your way through the software with ease. Great customer support system as well to help with questions. Also offers tutorials for you to watch to learn how to do specific things like keeping up with violations.

Cons

Not having the ability to input specific dates when using the delinquency feature. Some HOA board members want to know how many people were delinquent on a specific date and the software doesn't give you the ability to do that.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Dear Laura, thank you for providing this feedback for us! We're glad you've been able utilize our HOA features and training resources to further your knowledge of AppFolio! In regards to the delinquency report, we are working on the ability to run scheduled reports so I recommend that you schedule this report to run at intervals during the month so you can have accurate reporting on delinquencies. Be sure to check the Whats New section of your database to stay on top of this release!

 


April 2018

April 2018

We really like Appfolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use, has a huge breadth of functionality, and is a perfect price.

Cons

It needs to be extendable, perhaps through an app marketplace. There are a few features that I really want and have voted for in the forums. But, I'm at the mercy of Appfolio to decide whether or not to add them. Some of these features, I'd gladly pay for if I could.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Thanks for the review! We love the product feedback that we receive from our customers and as we continue to expand our feature set your feedback is vital to our success and your satisfaction-thank you!

 

Rick from R&S Realty
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very smooth and does most of what I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great organization and reports, clean, understandable interface. Great product!

Pros

Easy to learn and to teach new hires, has most of the features we need, there isn't a bunch of extra stuff getting in the way of workflows, one price to get all the features, all around great!

Cons

The guest card feature is not very robust, we'd love to see a CRM/pipeline system to better track leads. It's also missing some reports that we'd like to run like a report showing how many renewals we had in a given time to calculate leasing/renewal incentives.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Rick, thanks for providing this feedback! As we continue to enhance our leasing features, I've passed this along to our Product Team for review!

 

Laurence from AAA Real Estate & Prop. Mgt. Serv. LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I strongly recommend any real estate management firm to consider AppFolio for their online accountin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time in processing payments. Easier to learn than prior program. Lots of helpful updates from customer suggestions.

Pros

Online- we can work, process, collect payments, disburse payments, email statements, email tax forms from anywhere.

Cons

I like this program- no problems or concerns to report. AppFolio was extremely helpful in the transfer of date from prior program.

Review Source: Capterra
 

Bill from American Heritage Properties

April 2018

April 2018

Almost turnkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Constant development. Most areas well thought out. Great customer service. Streamlined processes. Many aspects of management covered.

Cons

Lack of customization. A few features not planned out well, i.e. inspection form cannot be shared with tenant which is really necessary.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Dear Bill, thanks for the review--it's great to hear you enjoyed so many aspects of our software and service. In regards to the mobile inspection, you can add this to the bottom of the tenant page under Attachments and select to share it to the tenant portal in order to provide the tenant with a copy. We look forward to continuing to partner with you!

 

Ryan from Sunrise Communications
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Solid platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use
Reporting
Inspection Features

The platform as a whole is pretty awesome. Easy to pick up and use, love the mobile app.

Cons

No way to extend the platform.
No API
No automated reports

While the reporting is good, it's fairly limited on custom reports, exporting reports, and automating reports.

Review Source: GetApp

  Response: AppFolio Property Manager, AppFolio

Date: April 2018

April 2018

 

Thanks for the review, Ryan! It's great to hear your enthusiasm for AppFolio! Our goal is to provide an all in one solution to meet needs across your business. You'll be happy to hear that we are building out the option to automatically run reports! Be sure to check out the What's New section of your database to find out when this is released!

 

Johnny from CENTURY 21®
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Not friendly and forces us to use all their services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have some benefits from the website automation but overall it is not worth the disadvantages on restrictions we are limited to for different services we want to use.

Pros

The website and options are great for saving us time. Appfolio offers some flexibility so that our website requires less maintenance.

Cons

They are NOT integration friendly. We have repeatedly asked them for assistance on integrating with a 3rd party software that we use and they are not helpful at all. They explained to us that we can use their export options to retrieve our property data however when we tried this they made the CSV files separate with owner and tenant information exporting to two different spreadsheets versus one making life more difficult and forcing us to use them for all their services.
All the websites look the same so many of our competitors have similar websites however my biggest issue is the restrictions of not being able to integrate our own data with other services that we use.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Hi Johnny, we are sorry to hear about the challenges that you have experienced and we'd love to work with you to find solution to move forward. Our robust feature set is built to support all aspects of your business from marketing to leasing to accounting, and we do recommend dedicating time and resources to ensure your business is benefitting in all workflows. Our Customer Support teams are happy to direct you to resources from our Help Center and provide training to learn at your own pace. We hope that as you spend more time diving into the product and learning more about the features that you will have a positive experience and find new ways to streamline your business!

 

Kristen from Pink Realty
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Appfolio is great for all portfolios - regardless of size!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of accessibility, straightforward navigation and relevant data in one location is amazing! The additional features of reminders of birthdays, etc has been instrumental in our client nurturing. Well thought out!

Cons

Quite honestly, I am having a hard time coming up with something negative to discuss about Appfolio.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: April 2018

April 2018

 

Thanks, Kristen! We're so happy to hear of your experience!

 

Zach from Real Property Management Wasatch
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

As far as PM software goes, Appfolio is pretty much the Ferrari

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined many of the ways we do business and helped us organize many processes that formerly were either unorganized or not very organized very well. Also great to be partnered with a software provider that is constantly innovating and never settles with the status quo.

Pros

Extremely user friendly and lots of features that other softwares lack like ability to text tenants, Key tracking capability, maintenance tech log-ins, etc. If you are not using Appfolio in this industry your competitors who are using Appfolio will have a competitive edge you don't have.

Cons

I wish their development team was a little faster. Seems like I have been waiting years for developments they have been promising for a long time like e-signature management contracts and similar improvements. Also, their accounting piece has always been a little weak compared to true accounting softwares. It has improved over the years, but much of the data and reporting is still below other accounting softwares we have used in the past.

Review Source: Capterra
 

Victoria from Vacant Home Rescue LLC

March 2018

March 2018

Appfolio is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total organization of my business

Pros

This software is so easy to use and the instructions are clear and the support is amazing! For sure check this one out as it makes your life a million times better.

Cons

There is really nothing at all that I truly dont like about the software. I guess it could be a little cheaper if I was grasping at something.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: March 2018

March 2018

 

Thank you for the review, Victoria! We're so glad you are pleased with AppFolio and look forward to our continued partnership!

 

Fernando from Anequim

March 2018

March 2018

Good and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, fast program looking the custumer information, complete uploading documents, lots of features.

Cons

Once its connected to the internet and trying to upload photos, gets sometimes slow, incompatible with other files but pdf or office

Review Source: Capterra
 

Sean from Bed and Breakfast Property Management
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Couldn't do my job without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps run every aspect of our business. Without it we would be lost.

Pros

Everything. This one software does everything I need it to to manage all of our 1500 properties. Maintenence, owner statements, marketing online, etc. It just has everything we need.

Cons

User control. One thing I would like to see it have is allow the admins to control the user levels and set permissions that meet our company's needs. The built in user roles are great, but they don't cover what our different departs do completely. For example our maintenance department needs access to owner information to send out maintenance requests to them. The default Maintenance Coordinator roles can't do that so we have to give them Property Manager access. The problem with that is that they can see much more information that they don't need access to and there is no inbetween levels.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: March 2018

March 2018

 

Dear Sean, thanks for the feedback. It's great to hear that you can use AppFolio for so many areas of your business. In regards to user roles, we are able to change a particular user role setting to tailor it to your business needs. Your Customer Success Manager will be reaching out to you to discuss and we should be able to customize the Maintenance Coordinator role further for you!

 

Alison from HPC Accounting & Tax

March 2018

March 2018

Great experience, would use again - wish it integrated with accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality is great, easy to use, customer support is really great. Reports for clients and accounting were detailed and exactly what we needed at my former firm.

Cons

If there was an integration with an accounting software, it would be much more easier to use. The issue we had was a lot of manual input because the transactions were not synced.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: March 2018

March 2018

 

Hi Alison, thanks for the review! Love to see that you've had a great support experience with us! AppFolio Property Manager is a robust software with built-in accounting features. If you are having trouble with our accounting platform, check out our Help Center full of articles, community forums and other how-to training resources that will help you to master all of the capabilities within AppFolio Property Manager. Thanks again for the feedback and we look forward to continuing to provide you with a great experience!

 
 
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