AppFolio Property Manager
About AppFolio Property Manager
Awards and Recognition
AppFolio Property Manager Pricing
Core (Residential): $1.49/unit/month, Plus (Residential): $3.20/unit/month, Max (Residential): $5.00/unit/month, Core (Commercial): $1.50/unit/month, Plus (Commercial): $3.20/unit/month, Max (Commercial): $5.00/unit/month, Community Associations: $0.85/unit/month. Visit pricing plans & website for monthly minimum spends and other details.
Starting price:
$1.49 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for AppFolio Property Manager
1 - 5 of 1,881 Reviews
MariAnne
Real Estate, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Hands down the best software
Benjamin
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Well-Rounded & Reliable
Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.
PROSI love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.
CONSAppfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.
Reason for choosing AppFolio Property Manager
Appfolio had a sleek look and better support being offered.
Reasons for switching to AppFolio Property Manager
We used a bunch of Microsoft Excel spreadsheets. Data was easily messed up, and it offered no mobile features. It wasn’t specifically designed for real estate.
Vendor Response
Hi Benjamin, thanks for taking the time to leave your feedback!
Replied April 2021
Drew
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Amazing Property Manager for Small-to-Medium Companies
The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
PROSFirst and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
CONSI know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.
Reason for choosing AppFolio Property Manager
Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.
Reasons for switching to AppFolio Property Manager
Cost was a factor, but mostly not having good advertising with Buildium.
Vendor Response
Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!
Replied December 2019
Jim
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Appfolio. Not A good Fit for Single Family
The lack of focus on single family managers and the poor customer service has become a problem. The only reason we have not moved on is the hassle of moving to a new system.
PROSThe database search function. The ability to search all categories whether they be owners, tenants, vendors, work orders, etc via the database search.
CONS1) No focus on single family managers. New features seem to always be geared toward multi family. 2) Very poor to no customer service. Our business moves very quickly and when we have a problem we need answers quickly. There is never anyone to speak with directly at the company. They seem very proud of their bots and databases but that is no substitute for live customer service.
Reason for choosing AppFolio Property Manager
I cannot remember as it was years ago. But the cloud based functionality must have been a key part of the decision.
Reasons for switching to AppFolio Property Manager
We wanted a cloud based system vs. a system that resided on our computers / server so it could be accessed from the field.
Nicole
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
User friendly, efficient
It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff.
PROSDaily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.
CONSThe unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.
Reasons for switching to AppFolio Property Manager
Not efficient, no tenant portal options.