Is AppFolio Property Manager right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is AppFolio Property Manager?

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, paperless w... read more

Jump to:

Customizable Performance Dashboard
Customizable Performance Dashboard
Professional websites
Professional websites
Online Rental Application
Online Rental Application
Online Tenant Portal
Online Tenant Portal
RentMatch comparison
RentMatch comparison
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User Review Highlights

4.56

1,701 Reviews

5
1,167
4
388
3
88
2
33
1
25
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"I love that they are keeping up on the time. It helps to have it at our fingertips no matter what."
  • icon"The intuitiveness is remarkable and our time savings are significant. Amazing product, service and company."
  • icon"It really helps keep everything in one place, organized and accurate. I love that they are always improving by upgrading or adding new features."
  • icon"We have to pay them back and it can be very frustrating for them as they have to wait days for their funds."
  • icon"NO notifications when an e-mail is unable to send."
  • icon"The accounting side can get confusing at times when there is a problem and we need to trouble shoot to find the solution."

Read user reviews

How much does AppFolio Property Manager cost?

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A $280/monthly minimum applies. Discounts are available with annual billing. Pricing includes: Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Starting price

$280.00 per month

Free trial

Available

Free version

Not Available

Which features does AppFolio Property Manager offer?

Core features:

Access Controls/PermissionsAccount ReconciliationACH Payment ProcessingActivity DashboardActivity ManagementActivity TrackingAdd & Edit PhotosAdministrative ReportingAdvertising ManagementAlerts/NotificationsShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is AppFolio Property Manager to use and deploy?

AppFolio Property Manager supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about AppFolio Property Manager

4.56/5 out of 1701 Reviews

Showing 1 - 5 of 1,701 reviews

User Profile

Joe

Verified reviewer

Company size: 201-500 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

#1 single-family residential PM software

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Reasons for choosing AppFolio Property Manager

I felt more comfortable. It seemed like the company was new, had a lot of money and energy behind it, and was here to stay. I was also sold on its perceived simplicity. Additionally, I liked that it was being used by other well respected single-family property management companies in the industry.

Reasons for switching to AppFolio Property Manager

It was too expensive and difficult for our single-family property managers to use. Appfolio also gave use the ability to accept online rent payments which has been a great help.

User Profile

K David

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

Long Time User Still Enamorede

We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.

Pros

AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.

Cons

The lack of an open API. Support not as responsive as it was.

Reasons for choosing AppFolio Property Manager

Best in class, elegant user interface, responsive design, early to market (we made decision eight years ago).

Reasons for switching to AppFolio Property Manager

Better user interface and price point.

James

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

December 2021

Introduction To The Software

After learning how to use the software, I can now quickly run bills, owner payments and statements and keeping on top of maintenance requests and work orders are very easy.

Pros

The products has several reports to quickly find what you are looking for to create PDF for owners and tenants. Invoices are MUCH easier to input into the software and its very easy to keep track of owners and vendors that need to be paid

Cons

Upon signing up for Appfolio we were pushed for a start date. The training is not one on one until all data has been transferred. Then they offer you an assistant for a few weeks. Then afterwards to have to call a number provided by Appfolio, leave a message and wait on them to return your call. Customer Training could be better

Reasons for choosing AppFolio Property Manager

It was similar to our old software but more user friendly.

Reasons for switching to AppFolio Property Manager

They used our contacts in the software to try to sell their insurance to tenants.

User Profile

Tara

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

August 2018

Sad to be looking elsewhere.

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Pros

Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Cons

Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Response from AppFolio

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Replied August 2018

Valerie

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

November 2021

Great Software, needs timely customer care for established customers

Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable. We were the first users in our area and told everyone to switch to them. I still think they are better than any other PM software provider we have used and we have used several. My only complaint is the inability to get timely customer care responses. Honestly, service after the sale is VERY important!

Pros

Overall ease of use. Accounting based, online rent payments, and ability to connect all areas of property management together.

Cons

When we first started with Appfolio they were very quick to respond to our customer service needs. Now, all you get is an email that directs you to watch videos or to online chat. When you have already exhausted those options and you need to speak to ANYONE, it is impossible! I have waited over a month for someone to call me back. By the time they call I have forgotten what I needed, or the details of the transaction I needed help with. They need to hire more customer service reps. When they do call you they are very friendly and knowledgeable, but they usually give you a few minutes and if you need help with someone else while you have them on the phone they tell you to make another request. Then, it's back to the WAIT game.

Reasons for choosing AppFolio Property Manager

It offered the most features we were looking for and it came highly recommended. It was accounting based and pretty user friendly.

Switched From

PropertyBoss

Reasons for switching to AppFolio Property Manager

I wanted a software that was accounting based. I didn't like having to "push" transactions to Quick Books.

Showing 1 - 5 of 1,701 reviews

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