AppFolio Property Manager

RATING:

4.5

(1882)

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minute...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AppFolio Property Manager Pricing

Core (Residential): $1.49/unit/month, Plus (Residential): $3.20/unit/month, Max (Residential): $5.00/unit/month, Core (Commercial): $1.50/unit/month, Plus (Commercial): $3.20/unit/month, Max (Commercial): $5.00/unit/month, Community Associations: $0.85/unit/month. Visit pricing plans & website for monthly minimum spends and other details.

Starting price: 

$1.49 per month

Free trial: 

Available

Free version: 

Not Available

Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.

AppFolio Property Manager Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AppFolio Property Manager

1 - 5 of 1,880 Reviews

MariAnne

Real Estate, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Hands down the best software

User Profile

Benjamin

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Well-Rounded & Reliable

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

PROS

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

CONS

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Reason for choosing AppFolio Property Manager

Appfolio had a sleek look and better support being offered.

Reasons for switching to AppFolio Property Manager

We used a bunch of Microsoft Excel spreadsheets. Data was easily messed up, and it offered no mobile features. It wasn’t specifically designed for real estate.

Vendor Response

Hi Benjamin, thanks for taking the time to leave your feedback!

Replied April 2021

Mike

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

AppFolio is the Apple of Prop Management Software

In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

PROS

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

CONS

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

Reason for choosing AppFolio Property Manager

We use building them and it is a simple product that might work well if you have less than 100 homes but as you start to advance beyond that the flows and systems are simply not disadvanced is that folio and it's simply not as easy to use.

Reasons for switching to AppFolio Property Manager

Hopefully it was simply the best option for the amount of homes that we had.

Justin

Real Estate, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2017

Review from Justin Ratzlaff of Henderson Management

We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible. I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen. I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio.

PROS

See above

CONS

See above

Vendor Response

Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come!

Replied February 2017

Autumn

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

A Life Saver

PROS

So many features to help with property management. Very easy to use.

CONS

I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding.

Reasons for switching to AppFolio Property Manager

Appfolio has much better reports, accounting, tracking and is overall much much better.