---
title: "AppFolio Property Manager Software Reviews, Demo & Pricing - 2026"
description: "Review of AppFolio Property Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/property/appfolio-property-manager-profile/"
page_type: "product"
language: "en"
---

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AppFolio Property Manager

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Overview

[Reviews](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/)[Alternatives](https://www.softwareadvice.com/property/appfolio-property-manager-profile/alternatives/)

# AppFolio Property Manager Review

Custom quote 3 plans

Wondering if AppFolio Property Manager is right for your organization?

Our Property Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

AppFolio Property Manager

4.5

[(1892)](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/)

FrontRunner 2026

Pricing

Pricing available upon request

### About AppFolio Property Manager

AppFolio Property Manager is a comprehensive property management software designed to streamline operations for property management businesses. The platform is engineered to cater to various property types, including single-family, multifamily, affordable housing, community associations, student housing, commercial properties and investment management portfolios.

One of the primary features of AppFolio Property Manager is its accounting and reporting capabilities. The software provides a single source of truth for all financial transactions, enabling businesses to accurately capture and track every financial activity. It offers real-time, flexible reporting, ensuring that property managers have quick access to essential financial data. The platform supports comprehensive tasks such as online payments, CAM tracking and reconciliation, corporate accounting and a database API for integration with other systems.

The maintenance and efficiency tools included in AppFolio Property Manager help property managers maintain property values and enhance customer satisfaction. Key features in this segment include smart bill entry, online maintenance requests, work order management and a unit t...

urn board for managing vacancies and turnovers. The platform also supports in-house maintenance and mobile inspections, allowing property managers to conduct inspections on-the-go, ensuring quick and accurate record-keeping. AppFolio Property Manager's communication tools are designed to improve service delivery and customer engagement. The software includes email and text templates, as well as portals for owners, vendors and residents, facilitating seamless communication between all stakeholders. Document management and survey tools further enhance this capability, enabling property managers to gather feedback and manage essential documents efficiently. Another significant aspect of AppFolio Property Manager is its marketing and leasing functionalities. The software aids property managers in running and growing their businesses with features like leasing CRM, online leases, virtual showings and leasing signals. Additionally, AppFolio Sites provides professional website services that enable property managers to market their properties effectively. AI-powered leasing assistants further assist in automating routine tasks, allowing property managers to focus on more critical activities. AppFolio Property Manager includes capabilities focused on management and growth. Custom fields, leasing metrics dashboards, performance insights, custom user roles, audit logs and customizable workflows are integral features that support business expansion and operational efficiency. The software's integration and partnership capabilities are curated to add select services, outsource workflows or complement existing real estate technologies seamlessly.

Wondering if AppFolio Property Manager is right for your organization?

Our Property Management Software selection experts can help you in 15 minutes or less.

## AppFolio Property Manager User Interface

## Popular AppFolio Property Manager Alternatives

Main Product

AppFolio Property Manager

4.5

[(1892)](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/)

Ratings Breakdown

-   4.47Ease of use
-   4.33Value for money
-   4.25Customer support
-   4.31Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/)

4.5

[(2236)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.36Value for money
-   4.43Customer support
-   4.27Functionality

Pricing

Starting at $65.00 per month

Get Price

Alternative Product

[DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/)

4.8

[(719)](https://www.softwareadvice.com/property/doorloop-profile/reviews/)

Ratings Breakdown

-   4.68Ease of use
-   4.68Value for money
-   4.83Customer support
-   4.69Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/)

4.2

[(337)](https://www.softwareadvice.com/property/yardi-breeze-profile/reviews/)

Ratings Breakdown

-   4.26Ease of use
-   4.19Value for money
-   4.19Customer support
-   4.07Functionality

Pricing

Starting at $1.00 per month

Get Price

Alternative Product

[Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/)

4.6

[(662)](https://www.softwareadvice.com/property/rent-manager-profile/reviews/)

Ratings Breakdown

-   4.43Ease of use
-   4.61Value for money
-   4.73Customer support
-   4.51Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Innago](https://www.softwareadvice.com/property/innago-profile/)

4.9

[(541)](https://www.softwareadvice.com/property/innago-profile/reviews/)

Ratings Breakdown

-   4.80Ease of use
-   4.95Value for money
-   4.87Customer support
-   4.77Functionality

Pricing

Available upon request

Get Price

## AppFolio Property Manager Pros and Cons

We analyzed 1,892 verified reviews for AppFolio Property Manager to find out what actual users really think.

Select to learn more

Intuitive Interface For All Users

The platform features a user-friendly design with clear navigation, making it simple for users of all skill levels to manage tasks. Helpful tutorials, mobile access, and efficient search tools ensure quick onboarding and easy day-to-day operation.

Comprehensive Property Management Suite

AppFolio offers a wide range of tools for managing residential, commercial, and mixed portfolios. Users can track properties, handle accounting, manage work orders, and oversee multiple assets from a single dashboard, supporting both small and large portfolios.

Centralized Tenant Communication Tools

AppFolio Property Manager gives tenants and managers easy access to payment options, maintenance requests, and lease details through dedicated portals. Streamlined communication, document sharing, and automated workflows help keep everyone informed and simplify daily interactions.

Payment Processing And Accounting Issues

Payment features can be confusing, with challenges in handling refunds, multiple bank accounts, and partial payments. Users mention difficulties with auto-pay setup, unclear statements, and manual processes that complicate financial management.

Limited Lease Customization Options

Lease management tools lack flexibility, making it hard to customize forms, handle local regulations, and integrate required documents. Users experience issues with recurring charges, advertising syndication, and fees for online rent payments.

Slow And Inconsistent Support Response

Users frequently report long wait times for customer service, difficulty reaching knowledgeable representatives, and inconsistent issue resolution. The lack of immediate support can make troubleshooting and onboarding more challenging.

## AppFolio Property Manager Pricing and Plans

AppFolio Property Manager has three plans. Core, Plus, and Max are custom-priced.

Core

Custom Quote Available

Core plan includes:

-   Property Accounting & Reports
-   End-to-End Marketing & Leasing
-   Work Order Management
-   Inspections & Unit Turns
-   Mobility & Convenience
-   Portals & Communication
-   Standard Support

Plus

Custom Quote Available

Plus plan includes:

-   Advanced Budget Management
-   Advanced Accounting
-   Data Analysis
-   Custom Fields
-   API
-   Enhanced Support
-   Role based permissions
-   Custom user roles

Max

Custom Quote Available

Max plan includes:

-   Leasing CRM
-   Leasing Signals
-   Dedicated Customer Success Manager
-   Customizable Reports

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does AppFolio Property Manager pricing compare to alternatives?

Explore how AppFolio Property Manager's pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| AppFolio Property Manager4.5[(1,892)](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.3 |
| [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/)4.5[(2,236)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/) | $65.00 /mo | Available | Not available | 4.4 |
| [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/)4.8[(719)](https://www.softwareadvice.com/property/doorloop-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.7 |
| [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/)4.2[(337)](https://www.softwareadvice.com/property/yardi-breeze-profile/reviews/) | $1.00 /mo | Not available | Not available | 4.2 |
| [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/)4.6[(662)](https://www.softwareadvice.com/property/rent-manager-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.6 |

AppFolio Property Manager4.5[(1,892)](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/)

* * *

Starting price

Pricing available upon request

Free trial

Not available

Free version

Not available

Value For Money

4.3

-   [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/)4.5[(2,236)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/)
    
    * * *
    
    Starting price
    
    $65.00 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.4
    
-   [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/)4.8[(719)](https://www.softwareadvice.com/property/doorloop-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.7
    
-   [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/)4.2[(337)](https://www.softwareadvice.com/property/yardi-breeze-profile/reviews/)
    
    * * *
    
    Starting price
    
    $1.00 /mo
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.2
    
-   [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/)4.6[(662)](https://www.softwareadvice.com/property/rent-manager-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    

## AppFolio Property Manager Features

-   Popular features found in Property Management
    
    Commercial Properties
    
    Communication Management
    
    Contact Management
    
    Document Management
    
    For Residential
    
    Listing Management
    
    Online Payments
    
    Rent Collection
    
    Rent Tracking
    
    Tax Management
    
    Tenant Tracking
    
    Work Order Management
    
-   More features of AppFolio Property Manager
    
    Access Controls/Permissions
    
    Accounting
    
    Accounts Payable
    
    Accounts Receivable
    
    Activity Dashboard
    
    Activity Tracking
    
    Add & Edit Photos
    
    Alerts/Notifications
    
    API
    
    Application Management
    
    Audit Management
    
    Audit Trail
    
    Background Screening
    
    Bank Reconciliation
    
    Billing & Invoicing
    
    Calendar Management
    
    Cash Flow Management
    
    Client Portal
    
    Comment Library
    
    Commercial Inspections
    
    Commercial Leases
    
    Commercial Property Management
    
    Committee Management
    
    Contact Database
    
    Credit Card Processing
    
    Credit Check
    
    CRM
    
    Customer Database
    
    Customizable Branding
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Deal Management
    
    Document Storage
    
    Dues Management
    
    Electronic Payments
    
    Electronic Signature
    
    Email Marketing
    
    Email Templates
    
    Event Calendar
    
    Event Management
    
    Event Scheduling
    
    Expense Tracking
    
    Fee Collection
    
    File Management
    
    Financial Management
    
    Financial Reporting
    
    For Commercial Real Estate
    
    For Investors & Traders
    
    For Property Managers
    
    General Ledger
    
    Guest Tracking
    
    HOA Violation Enforcement
    
    Housekeeping Management
    
    Income & Balance Sheet
    
    Inspection Management
    
    Insurance Management
    
    Invoice Management
    
    Late Fee Calculation
    
    Lead Management
    
    Lease Management
    
    Lease Origination
    
    Lease Tracking
    
    Maintenance Management
    
    Maintenance Scheduling
    
    Member Database
    
    Member Directory
    
    Member Portal
    
    Membership Management
    
    Mobile Access
    
    Mobile App
    
    Owner Portal
    
    Parking Management
    
    Payment Processing
    
    Portfolio Management
    
    Property Database
    
    Property Management
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Recurring/Subscription Billing
    
    Reminders
    
    Repair Estimates
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Report Summary
    
    Residential Inspections
    
    Residential Leases
    
    Residential Properties
    
    Retail Leases
    
    Role-Based Permissions
    
    Self Service Portal
    
    SMS Messaging
    
    Task Management
    
    Task Scheduling
    
    Template Management
    
    Templates
    
    Tenant Management
    
    Tenant Portal
    
    Tenant Screening
    
    Third-Party Integrations
    
    Transaction History
    
    Transaction Monitoring
    
    User Management
    
    Vacancy Management
    
    Vehicle Management
    
    Vendor Management
    
    Video Support
    
    Visitor Management
    
    Web-based Deployment
    
    Website Integration
    
    Website Management
    

## AppFolio Property Manager Integrations

Birdeye

Integration rated undefined from -1 review

Breezeway

Integration rated undefined from -1 review

Property Meld

Integration rated undefined from -1 review

Showdigs

Integration rated undefined from -1 review

LeadSimple

Integration rated undefined from -1 review

Zego

Integration rated undefined from -1 review

See all 19 integrations

## AppFolio Property Manager User Reviews

## AppFolio Property Manager customer ratings

- Overall rating: 4.5/5
- Total reviews: 1,892

### Rating distribution

- 5 stars: 1,289 reviews (68%)
- 4 stars: 414 reviews (22%)
- 3 stars: 116 reviews (6%)
- 2 stars: 36 reviews (2%)
- 1 star: 37 reviews (2%)

### Secondary ratings

- Ease of use: 4.5/5
- Value for money: 4.3/5
- Customer support: 4.2/5
- Functionality: 4.3/5

---

### Useful All-in-One Platform but Still Has Some Frustrating Areas

- Overall rating: 3/5
- Reviewer: Verified Reviewer
- Industry: Financial Services
- Company size: 2-10 employees
- Product usage: less than 1 year · monthly
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

The experiences I’ve had have been mixed but generally acceptable. AppFolio does a good job of bringing together many of the property management functions and can save a lot of time for everyday tasks. But there is still room for improvement in some areas, especially in support and some of the more complex workflows. It’s a good platform but I think it needs a little more polish and consistency to be something I’d really recommend.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 3/5

#### Pros

What I like best about AppFolio is that most of day to day property management is all in one place. For the most part, it is easy to manage leases, payments, tenant information and maintenance requests. The interface is also relatively easy to navigate once you get the hang of it. The mobile access is also handy if you need to check something quickly away from the office.

#### Cons

Some of the workflows seem to be overly complicated, especially on payments, reporting or more obscure tasks. Customer service can be frustrating when you just want a quick fix. The platform has a lot of features, but sometimes it seems that you have to go through too many steps to do something simple.

---

### AppFolio Transition

- Overall rating: 3/5
- Reviewer: Verified Reviewer
- Industry: Real Estate
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

During our time with AppFolio we were able to build a bigger portfolio, and it helped us to keep everything organized. Once we reached a large number of units it began to glitch our payments were messed up. We are thankful for our time with AppFolio, but it was time to move onto something that could hold our portfolio size.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

AppFolio is great for business growth. Although the bigger your portfolio gets the less ease of use.

#### Cons

The customer support is one thing that I will say is not up to par compared to most. We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem.

---

### Property management gold

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Food & Beverages
- Company size: 10000+ employees
- Product usage: 1-3 years · daily
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more.

#### Cons

I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn.

---

### Apfolio Property Management for you

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Human Resources
- Company size: 11-50 employees
- Product usage: 1-3 years · monthly
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What I like most about apfolio property manager would be how easy it is to view and make payments and check documents

#### Cons

What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app

---

### McIntire Kingstone - AppFolio Plus...

- Overall rating: 5/5
- Reviewer: Laila Edelyn D.
- Industry: Real Estate
- Company size: 51-200 employees
- Product usage: 3-5 years · daily
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable.

#### Cons

I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users.

---

### Not Recommended

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Real Estate
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: February 2026
- Review source details: This review was submitted organically. No incentive was offered

Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs.

#### Cons

Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties.

---

### Worst customer service

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Real Estate
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: February 2026
- Review source details: This review was submitted organically. No incentive was offered

Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

The software is relatively user friendly. And fuctions decently for residential property manegement.

#### Cons

horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year

---

### Appfolio- make the switch !!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Public Relations and Communications
- Company size: 1001-5000 employees
- Product usage: 1-3 years · daily
- Reviewed: February 2026
- Review source details: This review was submitted organically. No incentive was offered

New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes.

#### Cons

I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours.

---

### AI Chatbot Got to Go

- Overall rating: 2/5
- Reviewer: Verified Reviewer
- Industry: Newspapers
- Company size: 2-10 employees
- Product usage: less than 1 year · weekly
- Reviewed: January 2026
- Review source details: This review was submitted organically. No incentive was offered

It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason.

#### Ratings breakdown

- Ease of use: 3/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine.

#### Cons

The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available.

---

### Affolio Has Horrible Customer Service

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Real Estate
- Company size: Self-Employed
- Product usage: less than 1 year · daily
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up.

#### Cons

Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help.

---

Showing 1 - 10 of 1892 Reviews

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## AppFolio Property Manager Popular Comparisons

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