AppFolio Property Manager Software

Pros

Using AppFolio has really lightened my work. Having people pay online has kept me from having to go to the bank so much. The online applications and lease are wonderful. Everything is right there on the tenants page.

Cons

There are a few things that could be changed but nothing I can think of at this time. Their help is always helpful even though when you first put your question to them, they send an email stating you can get the answer thru the help feature. They usually always some back with an answer in another email.

I can't express my gratitude enough. Thank you for designing and supporting such a great piece of software.

Pros

It is intuitive to use and any confusion is quickly cleared up by an almost immediate response from the support team.

Cons

I would love to able to call and speak with a person rather than sending a support request and waiting for a call; however, the call back is very quick, so even that isn't a deal breaker.

Pros

AppFolio is the easiest and most self explanatory software to use! It has multiple ways to tackle tasks and the app for cell phones is wonderfully easy as well.

Cons

I wish it would prorate a move out so that residents did not overpay if they are moving out mid month.

Pros

My experience with the AppFolio staff has been exceptional. They offer training and coaching, which amazing if your a first time AppFoilo user. The first time I requested information on how to encourage residents to make payments using their online portal, the customer representative reached out and was informative on the subject, she also provided flyers to post around the community complex. the representative offered a new perspective and great ideas that were very useful when implementing a brand new system to make monthly payments. The second time I requested help I received a response the same day from another representative, he followed up with me again to make sure that my questions were answered. Thank you AppFolio Team for making my experience fantastic. I would highly recommend AppFolio as a 1st Choice for Property Management Software.

Cons

I would like to have a designated space on the tenant profile to enter an assigned parking space (A combination of Numbers and Letters).

I've used several Property Management software in the past, mostly Yardi, and Appfolio is my favorite by far. The ease of use is fantastic. It works great for those who are not so tech savvy as well of those who have advanced skills. So far there hasn't been any "glitches" or shut downs to deal with. With Yardi, those happened often. I definitely give Appfolio 5 stars!

Pros

1. Very user friendly 2. Everything is simple and to the point 3. Not a lot of glitches 4. Data entry is fast and efficient 5. Gets the job done without a lot of unnecessary steps

Cons

1. Could use more detailed reports and filter options 2. Could use more tenant data options like Parking space #, and or Reason for moving, for example.

I have been using the Appfolio software for 18 months now and I am still learning ways to customize reports so that I only see pertinent information. I discover ways of inputting information and narrowing my searches for information, such as finding information about appliances, which SKU we purchase for the apartments so I can give this information to the vendor which saves me and their employee valuable time and frees us up to serve more customers. I <3 Appfolio!

Pros

Appfolio is a property manager's 'one-stop shop'. I am the office coordinator, partnering with the property owners and maintenance manager. If our employees can't find the information they need about a tenant, application, report or work order, then we need to train better because Appfolio provides the templates to input any information needed to screen applicants, communicate with tenants, manage work orders, locate a property by link to Google maps. Every page has a feedback/suggestion link at the bottom of the page. We receive regular notifications of updates by the Appfolio team. I don't work with accounting, but if a vendor calls about payments or account information I know how to access it and even narrow my searches.

Cons

It would be most helpful if work orders could be categorized since we have maintenance employees who specialize in plumbing and HVAC. It would also be helpful if a work order that has been marked 'Urgent' pulled to the top of the list or color-coded red so that it was instantly recognized as urgent by our maintenance personnel.
There just aren't a lot of cons from the aspect I work from.

Thank you for existing! :)

Pros

The brilliant way the software is designed and the outstanding and knowledgeable customer service, which takes the crazy stress away from running a property management company.

Cons

I am head-over-heels in love with AppFolio and have only positive things to say.

Pros

The potential for all of it in one. Residents and tenants being able to pay on line. The quick responses for questions or changes. Austin is amazing.

Cons

Letters the inability to edit individual letters. Tracking changes. Pictures cant be used in other applications.

Wonderful program.

Pros

Every program we have tried in the past 13 years has been more complicated and not as user friendly.

Cons

I would like to see a report just for online payments by tenants. This would make it much easier on the 1st of the month.

Good management software that is best used in conjunction with other support from other programs.

Pros

Easy to use. Responsive support. Customer feedback is considered for development. New features released often. Great online training resources dedicated to the software.

Cons

The leasing side of the software is missing some small features that would make it more usable and easier to customize. Files storage and file sizes can be an issue.

Pros

Echecks are terrific and I will probably start using the bill pay function also. Online posting of rentals and application process are terrific.

Cons

Learning Curve and Customer Support via email only. It took me a year at least to feel remotely comfortable.

Pros

Great customer service and prompt resolution. Easy and user friendly. Very similar to Entrata Core but not as forward thinking process or as techy.

Cons

No data import and export. Manual entry is time consuming. If resident pays before due date, doesn't assign to the require payment so it reflects as unpaid in reports. It can be confusing at times due to that.

Pros

Everything is at your fingertips. You can do everything from schedule viewings to active portals from all your mobile devices. I never feel swamped or out of the loop on Mondays because I have received the notification that are relevant to me. I love that you can go through your general setting and customize things. The best part is you guys are open to hearing our suggestions. You always want to know how you can improve and you take our suggestions seriously. AppFolio is an amazing piece of software that I would recommend to every property management company.

Cons

I can't think of anything major. It would be nice if when a tenant doesn't pay renter's insurance we got an alert in notification on the dash. Also my boss has been wanted a webinar for the renter's insurance. We like to be well informed about anything we are selling people.

Thank you. You have made our office function in a proficient way which makes our lives easier

Pros

Comprehensive, Easy to Use, available as an app, response from AppFolio support is terrific, Stock doing very well!

Cons

We have been requesting a program to do lease renewals in NY. So far it has not available. We are not sure when it will be available.

Pros

Customer support, always trying to improve software and takes suggestions from customers and gets back to you!!!

Cons

Appfolio is on the west coast and we are on east coast so there is a delay on response time. Which is a minor issue.

The customer service is very responsive with specific questions. They even have a forum for suggestions and added features that users would like to see developed.

Pros

I love the ease of communications with tenants and the multiple opportunities for online payments. I can alert them (and they, in turn, our office) 24 hours a day using email or text and I know they received the information. It's also great for sharing documents with tenants.

Cons

This is primarily an accounting software and since I use another method of accounting, it's difficult to export information.

would wish to have sub-titles for different kinds of vendors under different categories;
such as: for Utility Companies, Banks, Services for maintenance & repairs

Pros

All the names are in...… arranged alphabetically... A- Z
and the corresponding tel nos. and email addresses

Cons

all are lumped in one listing, that it is so hard to view each vendor under any category;

and a column as a checklist to show compliance of IRS requirements: W-9; cert of liability;

Pros

Very easy for low property counts. Basic things work very easily out of the box. That's good. No complaints.

Cons

No API. It's 2018! Your data is locked here. Each time we ask about an API, they tell us to suggest a new report. But that's infeasible - we'd like to link this with SalesForce and export our data for financial analysis.

Love AppFolio & the AppFolio team!

Pros

Streamlining our processes has benefitted our company in more ways than I could ever explain. The customer support, being able to talk with the same people for all account needs, constant updates, and desire to turn feedback into functionality - is not only uncommon in today's work place, it's disregarded as even an expectation from companies anymore. AppFolio is the unique gem in an industry of complacency and has maintained a product and service that is simply, unmatched.

Cons

The only thing that I believe would be truly helpful, is to add an intercompany chat system. A way that a property manager can communicate with main office personnel about a question in AppFolio, without having to email/call/text one another.

Pros

Always has an answer or solution. Listens to their clients and continuously makes improvements as requested

Cons

We are owner/managed and the system is built for management companies who work for several different owners