AppFolio Property Manager

RATING:

4.55

(1822)

What is AppFolio Property Manager?

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management ...

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FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.
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How much doesAppFolio Property Manager Cost?

Price starts from $280.00 per month

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A ... read more

Free trial: available

Free version: unavailable

What Features doesAppFolio Property Manager offer?

Top AppFolio Property Manager features and user ratings for each are:

Report Summary

4.8

(6)

Reporting & Statistics

3.6

(7)

Payment Processing

4.5

(16)

Accounting

4.1

(84)

Property Management

4.5

(40)

Lease Origination

4.1

(17)

Templates

4.8

(4)

Maintenance Management

4.1

(41)

Tenant Tracking

4.5

(53)

Work Order Management

4.4

(8)

Property Database

4.6

(29)

Member Database

4.6

(9)

Fee Collection

4.2

(5)

Online Payments

4.6

(80)

What Deployment Options doesAppFolio Property Manager offer?

AppFolio Property Manager offers the following deployment options:

Cloud, SaaS, Web-Based
iPhone (Mobile)
Android (Mobile)
iPad (Mobile)

AppFolio Property Manager does not offer:

Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

AppFolio Property Manager Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AppFolio Property Manager

1 - 5 of 1,810 Reviews

MariAnne

2 - 10 employees

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed May 2021

Hands down the best software

OVERALL RATING

5
User Profile

Drew

Verified reviewer

51-200 employees

Real Estate

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed December 2019

Amazing Property Manager for Small-to-Medium Companies

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

PROS

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

CONS

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Reason for choosing AppFolio Property Manager

Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.

Reasons for switching to AppFolio Property Manager

Cost was a factor, but mostly not having good advertising with Buildium.

Vendor Response

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Replied December 2019

Tim

11-50 employees

Real Estate

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed June 2022

Review

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

4.0

Generally it has been really high quality. It has no double made our business more efficient and more effective. Digital inspections are awesome. Real-time updates are great. Reporting is moldable. The Excel connect tool is almost great. Certainly helps.

PROS

Its ease of use. It is very intuitive, there is only one role and it is really quick and easy to learn.

CONS

Tenant screening is a complete farce. AppFolio knows its a complete farce.

Reason for choosing AppFolio Property Manager

We were already using Yardi Voyager and were not happy. We worked with them on a lot of potential "upgrades" we could do to make the software more suitable to our business. Ultimately, we connected with AppFolio and it proved to be a better product for our company.

Reasons for switching to AppFolio Property Manager

Yardi was a poor product with poor customer service.

Ki

51-200 employees

Non-Profit Organization Management

Less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed January 2023

Excellent product for Property Management

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

3.0

PROS

Mobile app is very helpful to keep track of rents and overall management

CONS

Better User interface could be improved

Vendor Response

Thanks for your review! We appreciate your feedback and would love to have you share your thoughts regarding your suggestion of better user interface on our Product Suggestion Board - this is the best way for our Product team to be aware of your needs and will communicate with you on what they are working on!

Replied January 2023

Tammy

11-50 employees

Real Estate

Less than 12 months

Review Source
This review was submitted organically. No incentive was offered

Reviewed November 2022

We made the switch and NEVER looked back! Appfolio is the BEST

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

This software has given us TIME, yes time. What we were used to doing in another program and several others has been integrated into one and given us the time to manage more effectively across our portfolio. If I could give one word of advice, research and read everything you can to learn! Blogs, Social Media, Appfolio Discussion Centers it all will be so helpful and help you learn more about the program

PROS

After using the same software for 13 years we jumped feet first and made the switch to Appfolio and don't regret it! The ease of the software and ability to maneuver throughout the system makes learning the software so helpful. They are constantly updating the program to help us and the available message boards for users are great for ideas and problem solving.

CONS

We all have room for improvement, but Appfolio DOES listen and try to constantly improve the program. I am not going to lie the conversion was rough. So many things we were used to doing the program did for us so we were constantly rewriting OUR procedures as well. Change is difficult for us all but NOT always a bad thing. We went into it saying let's give it 4 months and see what we think. Thank goodness we did and stuck with it!

Reasons for switching to AppFolio Property Manager

We had outgrown the program and with no upgrades on the horizon it was time to make the switch.

Vendor Response

Hi Tammy, thank you so much for your review! We love that you listed all of the different resources - if you haven't already check out the User Community in the Help Center. A great space for property management professionals using AppFolio to network, share knowledge, and exchange best practices!

Replied December 2022