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AppFolio Property Manager Software

640 reviews(4.5/5)
640 reviews(4.5/5)

AppFolio provides property management software that allows apartment, residential, commercial, student housing and community association property managers to market, automate and manage their business.

The mobile, all-in-one solution includes features such as online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting and a mobile app.

Other capabilities include vacancy and rent tracking, liability to landlord insurance, renters insurance, website building, a rent comparison tool, automatic bill posting, database-wide searching, paperless work order generation, report customization and more.

Customers receive access to training and help resources, as well as a support team.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000

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640 Reviews of AppFolio Property Manager

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  • Maria from Navy to Navy Homes

    Number of employees: 11-50 employees

    September 2018

    Lots of useful features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    AppFolio is the property management software we use for the company I work for. It is very easy to use and has a lot of useful features. I mostly used it to input properties, edit profiles and monitor applicants for our rentals. One of the features I like the most is the "Key" feature which allows you to keep inventory of the types and quantities of keys for the properties. Authorized users can check out the keys and it keeps a record of who that person is for easy tracking.

    Cons

    Perhaps there is a way to do this that I'm unaware, however it would be great to be able to easily see larger images of the ones that have been uploaded for a property. It seems like the only way to see the larger images is by going to the property website on our company website.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Heather from 1st Choice Property Management

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    September 2018

    AppFolio Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Generally very happy!! Wish there were a few features to make it better

    Pros

    Mobile access , can work remotely from anywhere. User friendly
    Support request are easily submitted

    Cons

    Account fixes not always the easiest
    Sometimes the processing goes down soncrjma
    And eviction history doesn’t come up right away

    This review was submitted organically. No incentive was offered
    Review Source

  • Jessica from LSI

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    September 2018

    New appfolio user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are many cool features offered. Staff help is amazing and they really enjoy helping and growing their software to better serve.

    Cons

    Con is Appfolio is property based. I’ve used Promas Software 10+ years where we had options to owner etc. Also the invoicing is not the same.

    This review was submitted organically. No incentive was offered
    Review Source

  • Kaylee from Hawaii life

    Specialty: Residential / Single-family

    Number of employees: 51-200 employees

    September 2018

    Great getting to know this company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks for being innovative, forward thinking and ambitious! Keep up the good work!

    Pros

    It’s doing a lot at once! Great vision and drive -looking forward to seeing where it continues to grow and improved

    Cons

    A little clunky to navigate ...a little more in the user experience would be nice. Make it pretty, simple, strong ... and fun! A little gamification would be nice

    This review was submitted organically. No incentive was offered
    Review Source

  • Alicia from Gregg Shimanski Realty, Inc.

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    September 2018

    Simplifies complexity into efficiency

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Changing to new software is a bit concerning and stressful. Appfolio takes the stress away. They don't mislead you to get you to contract with them. They are straight forward about what they can do for your company. The implementation is thorough and pleasant.

    Pros

    The software is phenomenal and can be implemented into any property management company, whether properties are owned or just managed or whether a company is small or large. It is user friendly and help is just a click away, using topic searches, topic forums, or messaging a representative for one-on-one help. Appfolio staff are ALWAYS pleasant to work with and ready to help guide you in your software needs for how you run your business. The software is also versatile to implement with how you do business and doesn't force you to change your processes. Plus, appfolio listens to their customers, adding and changing services to provide the best efficiency in the property management software market.

    Cons

    I can not think of a single thing I do not like about the software. The biggest con was waiting to implement appfolio. Don't waste time waiting.

    This review was submitted organically. No incentive was offered
    Review Source

  • Paul from Habitat Real Estate Services Inc.

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    September 2018

    Love and Hate...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s pretty easy software to use most of the time. The software interface is very Apple product friendly but can be challenging in other technologies.

    Cons

    Customer support...This is a very 2018 company that wants to hide behind the never ending texts and emails but will not, will not, just take a simple phone call.

    This review was submitted organically. No incentive was offered
    Review Source

  • Michelle from Ross Realtors

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    September 2018

    Get an Accountant to help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make sure the change is worth it to you if you are already using something else. This takes a long time to learn and is VERY difficult to export your data if you decide the move was a bad choice. If you do start using this program, stick with it. I promise the day will come that you actually like it and all that it has to offer. I also recommend that you connect with the appfolio user group on facebook. This is a great way to get answers from those that have already been where you are.

    Pros

    Lots of options to streamline your processes
    Online rental apps, rent payments, owner payments, reports
    Great app to use on the go

    Cons

    In my opinion, this is an accounting program with property management added on top. If you do not understand accounting terms, this can be difficult to understand. The learning curve is extensive. Most programs I could get a good handle on in a quick time, but this one took a good 6 months of use before I no longer wanted to throw it in the trash.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Perry from Real Estate

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    September 2018

    Strong property management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for property management but lacks some accounting features. Some fixes are too hard.

    Pros

    Tracks income and expenses. Helps with move ins and move out. ETF and basic communication are great!

    Cons

    Reconciliation is messy and can get messed up to easy. Fix GL issues to not mess up recon. Make it easy to edit entries.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Harold from S.F. Shannon Real Estate Management LLC

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    September 2018

    Outstanding!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Appfolio anticipates almost all of the myriad variables and vagaries of the property management business.

    Cons

    There's very little to dislike although occasionally a faster response time would be appreciated (but the response time to a question / problem is rarely unacceptably long).

    This review was submitted organically. No incentive was offered
    Review Source

  • Liz from Sterling Johnson Property Management

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    September 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support

    I am new to this software program but I am impressed. I can get around easy and the screens make sense. Love the search engine. I can literally find anything!

    Pros

    Multiple undo options to make changes or corrections
    Best search engine!
    Payables/charges are easy to edit, even after posted.

    Cons

    Is there a place for owner insurance details?
    Clicking on some links opens a new tab and sometimes not

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Torri, AppFolio

    September 2018

    Hi Liz, Thanks for your feedback! We're so glad you are finding AppFolio to be searchable and user-friendly! You can add owner insurance information to the Maintenance Information, Notes or Attachments section of the owner page to keep track of this information. We hope you continue to learn as you start out!

  • Lalit from Accounting

    Specialty: Real Estate Developer

    Number of employees: 51-200 employees

    September 2018

    Prompt reply

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More Help features

    Pros

    once you know it is easy and everthing at one place email and text data query is good also can send data via email

    Cons

    Non Accounting thinking need to adopt general accouting reporting need to train accountants but still could do better

    This review was submitted organically. No incentive was offered
    Review Source

  • Sara from Black Hills Property Management

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    August 2018

    Newbee

    Ease-of-use
    Functionality
    Quality
    Support

    Honestly, I do not have anything bad to say about Appfolio. That may be considered a bit of a bias though, because this is the only Property Management Software I have used. I look forward to learning more.

    Pros

    I appreciate the promptness and positive attitudes of the people that help us with our support requests. Navigating through Appfolio is pretty straight forward, and the help access tool is loaded with tons of benificial information and tutorials.

    Cons

    I have not developed any cons with this program yet. Not sure if I will, but if I do I will let ya know.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jess from Urban Pharm

    Number of employees: 2-10 employees

    August 2018

    AppFolio Property Manager Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great. Exceeded expectations

    Pros

    The app is fantastic! I’m on the go all day and I can easily access information from my phone.

    Cons

    I have had issues with that connecting to my Google Calendar. It will show an appointment once it’s already been canceled.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AppFolio, AppFolio

    August 2018

    Hi Jess, thank you for taking the time to leave a review! We're glad to hear you have been able to use our mobile app! Make sure your app and software are update to date for optimal syncing to your Google Calendar!

  • Maryam from Fairview Realty

    Specialty: Real Estate Developer

    Number of employees: 11-50 employees

    August 2018

    They really care to respond to the questions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Appfolio company is the best an Best software ever for property managements

    Pros

    They follow up everything and they have really professional staff who are very polite and responsible

    Cons

    I really cannot say any cons cause everything is managing perfectly. Best software ever for property managements

    This review was submitted organically. No incentive was offered
    Review Source

  • Dory from Avalon Commercial

    Number of employees: 11-50 employees

    August 2018

    Great software for Property Management

    Ease-of-use
    Functionality
    Quality
    Support

    I'm happy with the software, it's great for property management. Sure there were challenges in using the software but the excellent support makes up for it. They are knowledgeable and they were quick to respond to support request.

    Pros

    Online Flexibility, you can login anytime, anywhere
    Excellent support
    Wide range of reports for management decision making
    User friendly

    Cons

    No audit trail, you don't know who made changes to the transactions or settings.
    Could not custom date the income statement & cash flow statement reports.
    I wish there's an option to change the date when voiding a check.
    Bank switch is always a challenge

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AppFolio, AppFolio

    August 2018

    Hi Dory, thank you for leaving this review! We are happy to hear that you enjoy working with our support team! If you ever need to change the date of a voided check, please send an email to support and we would be happy to change this for you on our end. If a user reverses or edits a charge, receipt or transaction, you can see "Last Saved By" to see who edited this transaction last. We are always here to help and we enjoy working with you too!

  • Anthony M from NextHome CenCal

    Number of employees: 2-10 employees

    August 2018

    Great and Easy to Use property management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have grown from 50 units to 150 units in a few years primarily because of AppFolio. Ability to access software from PC, Phone, Tablet is very helpful. No complaints

    Pros

    Very easy to use. Staff can learn to use the software in a few days at most. Electronic Payment Options for Tenants, Vendors, and Owners are fantastic.

    Cons

    Lack of Integration with Leasing Software. Would love to see App Folio integrate with California Apartment Association Leasing forms and pull in tenant info, etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AppFolio, AppFolio

    August 2018

    Hi Anthony, thank you for taking the time to leave a review! We do have a built in leasing feature with merge fields to pull tenant information and custom merge fields for you to fill out as well. We're happy to hear AppFolio has helped you grow your business and we look forward to continuing to partner with you!

  • scott from Frontier Real Estate Services Inc.

    Number of employees: 2-10 employees

    August 2018

    Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The biggest benefit that I have seen with the program is when we pay out the owners and vendors. It used to take two days now it take about an hour.

    Pros

    It is so easy to use and has saved so much time for our business.

    Cons

    I cant think of one at this time, but I will start looking for one.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AppFolio, AppFolio

    August 2018

    Hi Scott, thanks so much for your positive feedback! It's great to hear that paying your owners and vendors is such a breeze now! We're happy that AppFolio was able to help cut down on this time-consuming task!

  • nina from TMSL Inc.

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    August 2018

    Appfolio has put my life at ease!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The software system has helped me organize my tenant's info and pull reports quite easily. I am able to track new move ins and move outs.
    The tenants like how easy it is for them to utilize the system online from paying their rent to submitting maintenance requests.
    The customer service is fantastic!

    Cons

    1.) I am not able to charge all of the move in amount due at lease signing. I have to fully move the tenant in for the entire amount to show in their portal.
    2.) It can get a bit confusing when transferring a tenant's financial information.
    3.) I wish I could add extra lines for the signature i.e. adding a company name and a personal guarantor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mandy from Lakeview Apartments

    Number of employees: 2-10 employees

    August 2018

    Great software. Makes my job easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love being able to extract data.

    Pros

    That I can find any sort of information that I am trying to drill down to.

    Cons

    I don't always find what I want the first search but I get it pretty quick. It's usually operator error.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AppFolio, AppFolio

    August 2018

    Hi Mandy, thank you for leaving a review! We're glad AppFolio has allowed you to easily search and dig into your data!

  • TOM from AAIMS PROPERTY MANAGEMENT, INC

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    August 2018

    Appfolio has proven to be a great program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I am very happy with Appfilio

    Pros

    I like the pricing where we pay per property, not per user. This allows everyone in the office to access the data and we don't need to pay on a per user basis. The inspections within the program are good. They allow us to send owners regular inspections with pictures. The book keeping and account portion is excellent.

    Cons

    I wish we could do searches and compile reports with whatever specific info we want. It might be that I just don't know how to get the data I want but

    This review was submitted organically. No incentive was offered
    Review Source
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