AppFolio Property Manager Software

Pros

The easy and so many things to discover and use. I love the webinars very informative and great to actually have some one give you points and actually hear a person go over new and previous information.

Pros

The software is extremely user friendly. It is all-in-one and comprehensive. The AF team is always striving to be intuitive to our needs and consistently making improvements based on our feedback.

Cons

Our market is very tight and flooded with rentals. So many other companies now use AF, that it is hard to stand out. I would like to see improvements on how to reach potential tenants.

This programs saves me tons of time.

Pros

There are so many it's hard to say. Like the fact that we can email or text Tenants and Vendors and have record of those conversations. Very helpful.

Cons

There is no HOA field under property. That would be helpful to us. We really don't have much we don't like about this software.

Ease of managing multiple properties and reporting to owners.

Pros

The software has a lot of great features, I especially like that you can undo most things to correct errors. The reports are so great and critical to distribution clear, concise information to all parties. The help desk and videos are very useful.

Cons

I'd like to be able to change icons and letterheads. I'd also like an easier process for change of ownership of a property. Also an easier process for bringing on a new property mid-year and entering the previous months' Income and expenses.

It makes the boss happy!

Pros

Learning curve is not steep. Fairly intuitive. A great Customer Support team at hand with quick answers.

Cons

Now that we can pay New York based owners, I basically have no "cons". ALthough I will say that the "Make a Deposit" function could be tweeked to allow for the option to list items to be deposited in dollar amount order.

Pros

The amount of info. at my finger tips is awesome and makes the use of appfolio easy and navigation effortless

Cons

Not able to move box's on tenant page when e-mailing (can't see behind the box or scroll down the page without canceling the box/ e-mail)

Quick and easy. Linked to website. Market analysis. On-line apps, guest cards, payments. Tenant liability insurance. Ease of reports. Owner and Tenant portals. Everything is basically in one place and I am not on the phone all day with inquiries, work orders, angry owners/tenants. Most is done via text/email which not only keeps me off the phone but also provides a paper trail as well as allowing me to be more efficient when moble.

Pros

There are multiple ways to get where you need to be. If an error is made, it is easy to correct and still leave everything looking "clean". Most is self-explanatory but help is readily availabe when needed. I especially like the video turtorials when I don't understand something. Integration with the website is awesome! I love the market analysis tools. Insurance integration is great too.

Cons

The help section is not always easy to navigate. The calendar should sync with Outlook and other sources so we can use as primary go-to for our entire schedule. I would be extremely please if AF would generate and send lease renewal notifications as this can be a timely task to do manually from a report.

Pros

Hands down - the responsiveness of the AppFolio team to making changes that will improve the product for a variety of users.

Cons

User forums/input have become overwhelming so changes can easily get lost in the noise. We have repeatedly asked for a way to make the reserve on each property more understandable to our property owners. This is a very important issue for us and has not been adequately addressed. We have also asked to be able to make "certified only" apply to the tenant NOT the unit - remains unchanged. Emails don't go to cosigners so we created a work around since this issue has also not been addressed. Really missed having the city meeting in Columbus where we could communicate with AppFolio reps face to face. This year a big issue was a change that effected our owner incoming balances without adequate forewarning.

Pros

They listen to what we need and do their best to provide the services we ask for. Customer service is excellent to work with.

Cons

There is nothing negative at this time that I can say about the product or the customer service we receive.

Pros

The ease of navigating around the software. Simple and easy to learn. The tutorials are great and useful.

Cons

Not having the ability to put in an "as of" date when dealing with delinquencies and other reports. This is one function that in my position I use quite often with another software.

Remotely working. Convenience for tenants.

Pros

Able to work remotely. Online rent payments. Tenant portal document uploads. Able to post vacancies to multiple sites with one click.

Cons

No ability to share inspections with tenants. Applications not very customizable. No ability to duplicate tenant information for residency in multiple units. No sublet option.

A more efficiently run office.

Pros

The ease of use and the ability to store virtually all of our owner/tenant/property information in one place. I also like that any one of us can access the information no matter who input it (for example, emails/texts).

Cons

I seriously can't think of one thing. Any time I think there is something I would like to see changed, it's changed!

Pros

Ability to access from anywhere, online payment abilities, maintenance module, leasing capabilities and awesome customer service

Cons

Lately, it feels like it has too much information to be able to get through without a large staff...

I work far less due to the ease of use and the sophistication of this system.

Pros

I like the ease of use and the functionality of the system. It is easy to find information. Sending owner statements is a breeze.

Cons

These are topics which I have discussed before: I can't run owner payments through the previous month like management fees. I can't sort checks according to whatever criteria I choose. If I don't save a payment I am making (especially a long one with many enteries), I am not prompted to save and have lost work.

Too many to list!

Pros

The fact that AppFolio is constantly upgrading and changing for the better is a major Pro in my book, plus they almost always have VERY friendly customer service reps.

Cons

It would be nice for the customer support to go back to calling instead of just emailing...with how many emails I receive in a day it can easily get lost in the sea of emails.

Ease of use.

Pros

Easy application of receipts (except con below). Move-out and refund of security deposit very functional and easy. Payables are also easy to use

Cons

The software decides how to apply a payment, sometimes when it should be applied another way.
Cannot change after the software decides.

Pros

I love the text function! This feature makes it so easy to get information from tenants. My tenants don't want emails but they respond to texts.

Cons

There is nothing I don't like! I can't think of any requests I would want added. But I am sure they will come up with something new I love.

Pros

ease of use for even the most novice of users (it's easy enough that those who don't get it should probably reconsider their career choice)

genuine interest in making constant improvements

forever making my life easier in ways I never though I need you to

awesome support folks who never just throw their hands up at even the most challenging situations I find

for providing tools to make us look like PM badasses

Cons

The little annoyances that can't be done but sometimes come up, nothing major really, just some "now why can't this tell me that" type stuff

Pros

the fact that every facet is integrated - and the few that aren't you listen to us and try to come up with solutions.

Cons

Need more accounting services - there are several tweaks that would help us - we are manager/owners in student housing. I'm not sure why con's' have to be a 100 words, because I can't come up with a 100 - but really want to submit the survey, lol.

Cuts down on time for processing monthly paperwork.

Pros

Capability to process monthly owner draws quicker and more efficient with a few clicks. Online payment capability.

Cons

Not able to upload pdfs to mass marketing, tenants, owners. Capability to see marketed listing with one click from the property would be nice for reviewing purposes.