AppFolio Property Manager Software


 

AppFolio provides cloud-based property management software that allows residential property managers to market and manage their business. This solution includes accounting, leasing, marketing and property management functionality.

All property information can be stored in AppFolio, allowing users to post vacancies to various sites including user-owned websites. Users can also download an HTML vacancy posting package that they can print or manually post to Craigslist.

Users can list vacant properties, fill out an online applications and run background checks. AppFolio can automatically populate customized lease agreements, accept payments and support digital signature collection. The payment platform supports e-checks, credit cards and electronic cash payments that residents can submit through an online tenant portal.  

Other capabilities include vacancy and rent tracking, tenant liability insurance, professional websites, a rent comparison tool, automatic posting of bills, database-wide searching, paperless work order generation, report customization, mobile iPhone access and more.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

457 Reviews of AppFolio Property Manager

 

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Software Advice Reviews (378)
More Reviews (79)

Showing 1-20 of 378

Leah from LaCroix Court Apartments
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Appfolio For YOUR Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wonderful Software ! I would suggest trying it out to make sure that it best fits your needs. It has made all the difference in managing 110 units .

Pros

The app-folio team is constantly updating the software to meet the needs of there customers. Issues are quickly resolved with little to no work around.

Cons

Even though they are constantly updating the software we would like to see them do it a little faster when it comes to the important things like a vendor portal .

Review Source
 
 

Mark from Spinnaker Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Broker/Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to communicate with owners, residents, contractors and team member through the system........

Cons

Working with my accounting department staff, it seems to easy to change past activity and impact current reporting periods.

Review Source
 
 

Caitlyn from Portfolio Property Management INC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have grown to love this software, it has not always been my favorite but a lot of nice updates have been happening lately that help make my job much easier.

Cons

The customer service to this software can only be reached by submitting a request and waiting for someone from the company to get back to you. We have also been receiving a lot of complaints from tenants regarding the 24/7 Contact center that is available to maintenance, stating that they are on hold for extremely long hold times or no one even answered.

Review Source
 
 

Tommie from Reeves
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The best, most trustworthy software available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are continuously improving and updating their software.

Pros

Fast responses from customer service, user friendly layout, online rent payment options.

This software has everything you will need: from taking/ servicing work orders, making tenant payments, paying homeowners, paying bills, IRS reporting.

Review Source
 
 

Alan from ALT Real Estate, Inc.
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product. I has simplified collection and tracking of sums owed by tenants. I can share information at any time with ease.

Pros

Everything I need to track is integrated in one package. The changes reflect my needs in using the software.

Cons

Some portions I don't like the way it works. For example moving a tenant from one property to another.

Review Source
 
 

Fredda from Steinborn Inc. Realtors
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

I only knew Yardi for 1 year & learning Appfolio was so much easier.

Pros

Ease of use and support is excellent! Report capabilities are constantly being upgraded for the better

Review Source
 
 

Deb from Sam Segar & Associates, Inc.
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Best move we ever made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love this product so much, I wish they made a regular business accounting product, because I have so many friends that need a good program for their businesses, because they hate Quickbooks!

Pros

We had an old competitor's program for property management software, where we were required to buy a copy for each machine. And support was an extra fee. Not only do we save money on the program itself, but in time doing the actual account management. Everything from start to finish with a tenant, as well as the day to day accounting, is leaps and bounds ahead of the old program we were using.

Cons

Only down side is our tenants can't pay online since they are commercial instead of residential/multi-tenant.

Review Source
 
 

Mark from Autumnwood Homes
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Ease and sophistication.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This software looks great, is easy to use, and the customer support is exceptional. All customer information is readily available and receipts are easy to use and send.

Cons

From the 3 years of use, I do not have many cons. Our company offers our homes for a rent-to-own program, it would be nice to have a function to list a unit as "For Sale".

Review Source
 
 

Michelle from Country Classics
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

AppFolio has streamlined our information allowing us to be much more efficient!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The mobile aspect and tracking of emails, work orders etc has made my work life much easier! I would gladly recommend AppFolio to others!

Pros

The ability to track emails, work orders etc and the mobile capability allow me to work from anywhere!

Review Source
 
 

Susan from W.R. Gorman and Assoc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I was a Yardi user for many years but when I changed jobs I started to use Appfolio and I love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's so user friendly and it was easy for me to learn how to use it! It's so easy to navigate from one thing to another!

Review Source
 
 

Jamie from CEB Investments, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Program is user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can do a lot and not leave the program to jump back and forth to other programs. It keeps track of my work orders

Cons

not being able to have rent due different times of the month. it all posts on the 1st. I have to go in and do late charge adjustment dates to make sure our customers don't get a charge

Review Source
 
 

Kristel from The Markham Company of Saint Paul
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Okay. Migration and integration was a marginal experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Seems like we have been bounced around a lot between technicians. I understand that there are people in certain areas of expertise that are assigned during specific periods because they are experts and should therefore offer efficiency in that process. My comment refers to more to just general support, if you are talking with multiple techs we have found we get differing answers, some not correct for our business model (commercial) and it has lead to a fair amount of negative work on our part. We also had to hire a consultant to lead the effort and coordinate steps.

Pros

Interface seems quite user friendly. Technicians are friendly. There are multiple ways to complete tasks.

Cons

Support is not what was promised. It often takes several days not get a support ticket handled. When you are a busy and overwhelmed property manager you need the help within 24 hours so you can accomplish your duties. Waiting 2-3 days during the migration/integration period (and any other time as well) is not conducive to work flow. In 2 days managers are often tied up with other mandatory issues and duties.

Review Source
 
 

Roslyn from Renter's Warehouse
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Communicative and quality service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service provides viable solutions and quick feedback. Our concerns are responded to or resolved within a reasonable amount of time.

Cons

Although there was a log recently added to keep track of property/owner/tenant set-up history, I would find it beneficial to view any changes made to the property pages, as well as who is making those changes.

Review Source
 
 

Cassie from Associated Daybreak Property Management
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Only positive experiences

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All support requests have been answered quickly with easy to follow details as to how to remedy the fix.

Cons

Hard to pay for software after not having to pay for it for years and years, but the ease of the software does pay off.

Review Source
 
 

Janine from Oceanside Rental Management
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Appfolio Review from accountant's point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like that it is more user friendly than other property management software out there. I also like the global search feature, makes it really easy to find anything! As an accountant, I don't visit many of the actions featured in your software, but the user tutorials are great if I need to learn a new task, and support is fantastic!

Cons

State of California reporting regulations are hard to accommodate with this (and honestly, most) software. It is impossible to see total cash (owner money AND security deposits retained) totaled together in one report, either by property or portfolio. I can get the report that shows both cash and sec deposits, but it would be GREAT to have a column that would total GLs 1150 and 1160.

The "owner held" and "company held" security deposit thing is very misleading. Bottom line, the management company either has the funds or they don't, and shouldn't be doing the accounting for it if they don't. More times than not, I believe this leads to many misunderstandings between property managers, owners and tenants. Its okay for an owner to hold the deposit, but in my opinion, the "owner held deposits" GL should not exist.

Review Source
 
 

Joana from Trion Properties
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

**Easy to use software**

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User Friendly.. Super easy to understand and use.
Anytime I submit a request I receive a follow up email within minutes.

Cons

Appfolio is great, but if a con is required I guess I would have say the move out function. The only way to get a move out page (forwarding address, charges/credits) is to delete the move out date.

Review Source
 
 

Rosie from Property Manager
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

APPFOLIO IS A WASTE OF TIME

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Hi, We are a growing property management company with a portfolio of over 900+ residential units (Multiple Buildings and Multiple Owners) We currently use two methods to account and manage our company which are QuickBooks and Excel. We will happily continue with those options after using Appfolio for eleven months and not obtaining the results that were guaranteed and expected. We will continue to search for a software that fits our business needs.

Pros

-All in one property management software

Cons

-No Support (Appfolio sells on having 24/7 support for your company, calls are routed to call center of trained reps who have never managed a company, different rep every time there is a support request, Making it extremely difficult to train a rep on your company to be able to adequately answer your question. especially when you're being rushed and only given minutes to ask the questions)
-Limited User roles (make sure you only have about 5 employees that are able to view all accounting or no accounting information)
-Accounting (Cannot transfer fund between properties, cannot apply individual credits to vendors, cannot consolidate reports)
-Move outs (Support does not understand funds being transferred from Security deposit account to Checking and cannot help reconcile those funds)
-Many more cons

Review Source
 
 

Mariah from Armstrong Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great property management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use, it has a great online portal for both tenants and owners to receive statements. Appfolio is very good about hearing customer feedback and providing new features

Cons

It is difficult to get support on the phone, they are trying to have you only email in your support questions instead.

Review Source
 
 

Starlyn from Century 21 Alliance Properties
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Our journey

Ease-of-use

Functionality

Product Quality

Customer Support

Support is generally good, but often times slow. The help section is not always up to date making it difficult to solve issues without contacting support and having to wait for them to get back to us.

Pros

Love the Automation. Great to have so much Information in one place. Wonderful to be able to access document when I'm in the field, especially with a tenant

Cons

AppFolio is constantly adding new features and developing more efficient ways to get things done, but there is little warning when those change occur, and sometimes there are many changes at one time. Wish the system could be more user friendly for personnel who are not Accountants.

Review Source
 
 

Jennifer from Crye Leike
Specialty: Residential / Single-family
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

IT HAS CHANGED MY LIFE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We searched for a new software company for 2.5yrs. A long journey, but so thankful we went w AppFolio. It truly has changed my life. An enormous time saver, e are also going paperless. I am a super fan, frankly!

Pros

Many things to love - portals, tracking of leads, user friendly, reporting, mobile compatibility. Tenants and owners love it. Also appreciate the constant improvements and updates.

Cons

The biggest negative for me is the inability to do correct accounting when there is a lease renewal NOT on the first on the month. It is quite complicated and accounting always having to make adjustments.

Review Source
 
 
 
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Showing 1-20 of 79

Mayra from Money Realty
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

LOVE THIS PROGRAM... Best Property Management Software I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the easiness of this program allows me to show my team how to use the system without having them take a separate class to learn. It is really simple and they can have limited access while i can still oversea everything they are doing and see what i need to still do on every project.

Pros

Easy to use. I can use it literally from anywhere and i have. The color scheme is easy on the eyes and i am have one of the windows on this screen throughout the day. The accounting side is easy and with their tech support they make it so easy to respond to my endless questions, my questions have diminished through the years but their service still is spot on. I love how they keep enhancing the product and how I can go to yearly updates and they show me in afternoon what is new and how i can get hands on help.

Cons

Sometimes on my phone the easiness of the program is lost so i need my IPAD to see everything but it still works. Their yearly review is only once a year and there is so much to learn.

Review Source: Capterra
 

Constance from Watson Realty Corp Property Management - Ocala
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Great options for tracking rental information (owner, tenant & vendor).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked for two real estate company that have this software and it has helped up do a better job overall with tracking the many aspect required in this business.

Pros

Very user friendly. Offers many options for monitoring rental information. Really like the variety of tracking report available.

Cons

The problem or least favorite option is that notes documented in the system are not locked in and can be edited or changed by anyone. This is not a good feature and should be changed as documentation can be changed or altered.

Review Source: Capterra
 

Julia from McGuire Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The best customer service around....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software cut my work time by almost half. I have limited staff and office space as this is easy to use remotely.

Pros

This software is easy to use and mobile friendly. The ease for tenants to pay their rent online and submit maintenance requests is great! They have the best customer service when you have problems.

Cons

Since, they are growing, there seems to be a lot of information that does not apply to my business.

Review Source: Capterra
 

Chrisopher from RE/MAX HomeStores
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Customer support is lacking because you can never directly call someone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote access, documentation, and accurate accounting.

Pros

Easy to use for the most part. Robust for documenting information for the property owners and tenants.

Cons

Customer support is not timely or effective. You cannot call someone directly. You have to wait for a call back. Scheduled callback appointments are rarely kept.

Review Source: Capterra
 

Samuel from Seminary Properties and Management, Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Switching to Appfolio was a quantum leap from our former system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud system that we can access anywhere. On-line payments at no cost to the company.

Pros

Tenant access and ability to pay online is huge. Most of the work-flows are good and save redunent work on or part. The contant updates are often improvements and appreciated.

Cons

The constant updates often disrupt the former work-flow had been learned. Sometimes the updates are not improvements at all. There are certain aspects of the system which are too rigid and not able to be customized for our companies use and desires.

Review Source: Capterra
 

Nora from Bushnell
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Reliable and helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The response time of customer service. I also appreciated how easy it was to use! The self help categories were very easy to navigate.

Cons

I do wish the options for reports was larger and easier to navigate. I also think that customer service should be able to access an individuals computer to show them first hand.

Review Source: Capterra
 

Amy from Tinetti Realty Group

December 2017

December 2017

4 stars due to several suggestions needed sent years ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

It's very user friendly. The layout of the software is easy to manage. I usually get answers to my questions very quickly

Cons

There are still some things needed. Tenants need to be able to choose what they're paying for instance.

Review Source: Capterra
 

Rachel from Bob Schmitz Properties

December 2017

December 2017

Transitioning to AppFolio has saved me countless hours of work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
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Pros

As a Leasing Manager, I love the online leases and renewals. This saves me SO much time especially with following up with tenants I haven't heard from or still need something from. I also love the texting capability as this is very helpful with showing appointments.

Cons

Anytime I have a thought of 'I wish AppFolio would do 'this'', it seems an update comes up fixing just what I wanted. I work primarily in the Leasing features and the only small complaint I have is all the hoops I need to jump through when leasing a property several years out. I can't start a move out process on a tenant that hasn't moved in yet. This happens often for us with student housing.

Review Source: Capterra
 

Dj from Welch Communications - WJUC 107.3 FM

December 2017

December 2017

I have worked with AppFolio for 5 years and highly recommend it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The history of financial entries, the ease of finding mistakes and or problems to be solved.
Being able to go almost paper-free.
Having customer support for problems we can't seem to solve.
The fact that this software does so much more than just accounting-including work orders, advertising, applications online, and the ability to attach documents to owner and tenant files.

Cons

The constant changes can be overwhelming. They take some time to integrate into our work routine. Not much of a con to a software developer, just to us, the user.

Review Source: Capterra
 

Erin from Polson Painting

December 2017

December 2017

Full featured property management software with good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AppFolio is very easy to use and a lot of it is intuitive. The features are extensive (even more than what we need in some cases). Customer support is very responsive when there is an issue.

Cons

AppFolio is continually updating and tweaking functions in the software. Most of the time this is a "pro" -- but sometimes there will be a change that causes us to have to redo the way we do things. Also, we have some issues with e-mails sent out through the system to owners/tenants that are getting blocked. When an e-mail fails & there is an error, it would be nice to be notified so we know the e-mail did not go through.

Review Source: Capterra
 

Rickie from Sun Lake at Edgewater
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

I really enjoy using Appfolio. It is very user friendly and fluid.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly. Very fluid. Easy to understand and use.

Pros

I like that you can click from screen to screen. It is very fluid. It is extremely user friendly and has a great help forum.

Cons

I do not like that you cannot assign certain "roles" for each user. This gives people the ability to change things that their role should not be able to see or change. I wish that with each user, you can create a role that has "permissions" that can be customized. I also hate that there is not a phone number that you can call. You have to submit a work ticket.

Review Source: Capterra
 


November 2017

November 2017

We have used Appfolio for 5 years. It gets better every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

It's so easy to use and helpful. It's great that the tenants can make payment online, saving me time from having to go the bank. Writing checks saves time. All in all, it saves time so I have more time to do other things.

Pros

It makes it so easy to use for any where. It's nice to be able to check things when not in the office or town.

Cons

There's not much I don't like about Appfolio. I guess the only thing I can think of is writing checks when not in the office. I don't think there is anything they can do about it.

Review Source: Capterra
 

Rachael from Mariner's Village Apartments

October 2017

October 2017

AppFolio saves me a lot of time throughout my work day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

Even though it does a lot for you, you also learn a lot. Repetition is the best thing for me.

Pros

How easy it is. You can do everything in a few clicks! Just about everything you need is right on the home page, and everything is organized and labeled easy to find! I also love how it tells you your tenants birthday to send them a text to let them know we truly care about them.

Cons

I think we should have a calendar reminder. I like that we have a reminder of renewals and lease ends. It would be nice to get a reminder message of scheduled tours within the guest card tab.

Review Source: Capterra
 

Mary from The Management Works
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

What a great software thought it would be hard to learn, so so easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Quality
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Support

everything in one place. No real need for a resident paper file.

Pros

You have everything at your fingertips. I download notices, letters, complaints, everything into the residents account.

Cons

I would like it to be geared towards Mobile Home Parks more. Forms, notices,just more Mobile Home Park friendly.

Review Source: Capterra
 

Zach from Schreiber Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall a good experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

1 stop shop for all my property management data needs.

Pros

Constant addition of new features, customer support, and good variety of features.

Cons

Sometimes difficult to use. Some operations require odd unusual complicated work arounds.

Review Source: Capterra
 

Gina from Spirit USA

September 2017

September 2017

AppFolio is an all-around good property management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

Appfolio is great for single family and multi-family property management. I have used it in the leasing role and the manager role. In both cases, I found it to be intuitive and easy to use for individuals with a variety of skill levels.

The maintenance portal was probably one of the best I've seen. I can start with a resident's service request, send it to my vendor, make notes along the way, add photos & attachments, receive and attach the invoice to the work order so that all of the relevant pieces are in 1 place, accounting pays it and the check then becomes associated with the invoice that's associated with the work order. When an owner has a question about an expense on their statement I can get from their statement, I am no more than a couple clicks away from an answer with loads of documentation along the way.

Cons

This software would not be ideal for a company that participates in the LIHTC/Section 42 program. It seems to be sufficient for use with residents that participate in programs like Section 8, though. Some data sets also require that you pull two or more reports to see all of the data you need. The reports are highly customizable, once you learn how to use them, but some of the data is just not available from one report to the next.

Review Source: Capterra
 

Christina from Pacifica Property Management Services, LLC

August 2017

August 2017

As a person that had limited computer skills you have made it easy and to learn, user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy and so many things to discover and use. I love the webinars very informative and great to actually have some one give you points and actually hear a person go over new and previous information.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: August 2017

August 2017

 

Dear Christina, thanks for sharing your review! We are happy to see AppFolio has been easy to learn and you're enjoying the training and help resources!

 

Kristopher from The Dannon Project

August 2017

August 2017

Our experience with AF has been excellent! We could not serve as many as we do without them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is extremely user friendly. It is all-in-one and comprehensive. The AF team is always striving to be intuitive to our needs and consistently making improvements based on our feedback.

Cons

Our market is very tight and flooded with rentals. So many other companies now use AF, that it is hard to stand out. I would like to see improvements on how to reach potential tenants.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: August 2017

August 2017

 

Dear Lydia, thank you for sharing your experience! We are happy to hear how AppFolio has improved your daily tasks and helps your business become more efficient.

 

Debbie from Del Mesa Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

We really like this program!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This programs saves me tons of time.

Pros

There are so many it's hard to say. Like the fact that we can email or text Tenants and Vendors and have record of those conversations. Very helpful.

Cons

There is no HOA field under property. That would be helpful to us. We really don't have much we don't like about this software.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: August 2017

August 2017

 

Dear Debbie, thank you for your review! It is great to hear how valuable AppFolio is to you and we'll be sure to share your feedback regarding the HOA field with our teams!

 

Rachel from Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Thorough, professional setup process, fantastic customer service anytime you need it, useful program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of managing multiple properties and reporting to owners.

Pros

The software has a lot of great features, I especially like that you can undo most things to correct errors. The reports are so great and critical to distribution clear, concise information to all parties. The help desk and videos are very useful.

Cons

I'd like to be able to change icons and letterheads. I'd also like an easier process for change of ownership of a property. Also an easier process for bringing on a new property mid-year and entering the previous months' Income and expenses.

Review Source: Capterra

  Response: AppFolio, AppFolio

Date: August 2017

August 2017

 

Dear Rachel, thanks for your feedback! We will share your thoughts with our teams. We are happy to see you are utilizing the Help Center and find the resources helpful!

 
 
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