Buildium Property Management Software

Pros

I really love that I can work from home using this software. I virtually assist a property manager in a larger city and can access his accounting information through this software program allowing me to manage his books, reconcile accounts, check reports, and more!

Cons

I often think the layout of the program could be a bit more functional over all - once you get used to using it is fine, but I think it could be more user-friendly.

Tenant interface, and am moving to use for accounting

Pros

Provides me (landlord) a way to provide my tenants with information and gives them a way to make notifications that won't get lost in my one man operation

Cons

In the event of a great error, there doesn't seem to be a way to go back and start from a previous point

I love buildium. It's a lot of value for the money you pay and it's scaleable so right now I may have less than 10 units but as I grow, the software can grow with me. A lot of software programs I looked at weren't made for small companies - they were geared toward large companies with large money. This software is actually made for property management accounting instead of using Quickbooks Online which is a lot more difficult to set up when collecting rent and security deposits. I use buildium for applications, background checks, storing tenant documents and leases, maintenance requests, collect rent, and even offer renter's insurance through the portal. You can't beat it!

Pros

The support on this site is amazing. If there's anything I don't know how to do or can't figure out, they literally walk me through it step-by-step. I switched from Payyourrent to Buildium.

Cons

It would be great if there was someone to help completely onboard you. In my case, I transitioned slowly so I'm just now finding features that I've had for a year and never used.

It literally pays for itself. Convenience fees, application fees, misc admin charges combine to pay for the entire amazing package.

Pros

Great tech support for an excellent product. It adds the ability to collect rents and disburse payments electronically, for example.

Cons

It doesn't make the beds or do the laundry? The Buildium team is steadily working on enhancements. Eager to see what's next!

Pros

ease of use and the customer service folks are terrific never talked to one that could not help me with the issue i was having at the time

Cons

i like it just the way it is i would not change a thing especially the customer service folks are terrific

Pros

interface or layout are easy to maneuver. Please remove the minimum character requirement for for this review box

Cons

Accounting principle. It is quite difficult to grasp. Forte or third party bank takes quite long to approve bank changes or bank application.

Pros

saves money, requires less staffing for this software does the job a five staff it makes everything more simplified and organized. The success to property management is in organization. It also gives me a competitive edge over the competition for not to many places offer property owners online access with their very own password, to keep ahead in todays world of competition we have to keep up with todays technology for the old fashion way will eventually disappear!

Cons

color of the software, would be nice if clients could pick the display colors of their screens, would be nice to have a map of the city that shows were are your properties are located like pins or markers, places we have displayed signs.

Pros

Easy to use. Tutorials & Great Support Staff make it easy to learn. Can't beat what you get for the great price. The tenant portals make it easy & convenient for them to setup recurring rent payments online, our tenants love it! Tax time is made easy with their 1099 program. The Buildium app makes it extremely convenient to keep watch of everything from wherever you are. There's tools that I haven't even tapped into yet, and Buildium keeps adding more to make the job even easier!! Thank you Buildium!!

Cons

Would be nice if Support Staff were available past 5:00pm on the West Coast. But you can submit a Ticket!

Pros

The best thing about this software is the ability it gives us as a small HOA to automate processes and easily allow owners to communicate, pay bills, and generate requests. We love the reporting features that allow us to keep owners updated and export to our CPA.

Cons

The only complaint I have is that for owners who do not have app access, the web site access is a little difficult.

I am the only one in the office so I have to figure out everything about the program. Buildium is easy to use it only take me a few tries to make the program work.

Pros

The program is basically easy to use. we are a small property of 72 units. I am not computer savvy so ease of operation is vital for our operation. We have had at least 5 programs none of them worked for us. Your customer service is very good. I enjoy reading the weekly blog.

Cons

The communication part is hard for me to use. Specifically the email is hard for me to use. I don't think it is the program but my inability to use templates.

Ease of use.
Landlord, tenant and property manager friendly.
All around great customer service.

Pros

The website is user friendly. Anytime I've ever had any tech issues, the response and customer service was friendly and professional. I'd recommend Buildium to anyone who manages properties in any state! All the new updates to the website have been for the better and really help with response times being more instant than before!

Cons

I would say that one of the cons is the texting feature. I think it might be bugged. I'm always receiving updates when I do not want to see them. I'm sure it's something I can turn off, I just haven't had a chance to.

good history of up time and availability.

Pros

great too to allow the whole team to manage our property management business. communication with contractors and tenants as well as all accounting in one place.

Cons

the marketing for listings and lack of integration with third parties for cash payments and unattended showings is cumbersome

Reduced work load and more efficiency.

Pros

Has lots of features to reduce time and easy of recording information. Doing bank recs are much easier and looking up information on the app is great when I am out of the office

Cons

It isn't set up for Canadians as well as we would like. Doesn't have an easy way to incorporate GST so accommodating its Canadian clients with some features would be appreciated with that and reporting. Have had issues with the payment portion 3rd party provider but when it works it's great.

Ease of use and web-based

Pros

I like it because it is web-based software and it also separates my client's expenses into tax categories to make things easy for them. Our goal as a property management company is to provide a stress-free experience for our clients.

Cons

There is currently No local rep to have a hands-on tutorial with, and it would be very helpful to have someone by my side assisting with learning all the ins & outs, or perhaps a local class. If you have some webinars, that would probably help.

My company runs very efficiently and has a professional image to our clients and customers.

Pros

Always looking for better ways to improve the software. Customer service very responsive and friendly.

Cons

ACH transactions take too long and cost too much. Otherwise all concerns have been addressed and resolved.

being able to keep all property management paper work in order

Pros

It is easy to use and doesn't take a lot work around to get things done. If you have any questions you can call customer support

Cons

Wish it had a couple of more detailed features, somethings are not explained well as to understand from the guides online.

Pros

Intuitive and comprehensive. Customer service response to questions is the best I have encountered.

Cons

I have been using it for a month now and do not have any complaints. I do not like spending time on learning software and customer service is very responsive.

Real time reporting, Tenant portals, Owner portals. Web based.

Pros

Web based is a great along with a responsive support staff. They are always adding new features and enhancing the software.

Cons

Some of the reports are not as easy to ready as Others. My owners have difficulty with the Owner statements, (the reserve amount always confuses them.)

Buildium is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to setup, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system and successfully pass two Department of Real Estate audits in the process.

Pros

Tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved. They also have an abundance of Resource Materials available that cover ALL aspects of Property Management.. Buildium truly lives out it mission statement to come alongside Property Mangers to help they succeed!

Cons

By Buildium's own admission they know they still have things to work on. But they have a long term plan and are continually working on improving the product and making it more robust. They have, and will continue to, listen to their customers as they make and implement these changes and improvements.

Pros

Very organized, easy to use, you can see everything clearly in the platform, lots of features and functions, tech-support is OK, pricing is fair

Cons

The lack of a detailed mobile application For tenets, owners, and vendors.I wish the website that they provided was a bit more customizable