Buildium Property Management Software


 

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

 

Buildium - Expiring Leases
 
  • Buildium - Expiring Leases
    Expiring Leases
  • Buildium - Pending Applicants
    Pending Applicants
  • Buildium - Online Payments
    Online Payments
  • Buildium - Maintenance Tracking
    Maintenance Tracking
  • Buildium - Company Financials
    Company Financials
  • Buildium - Advertise Vacancies
    Advertise Vacancies
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

446 Reviews of Buildium

 

Start your review of Buildium

Click to start
https://www.softwareadvice.com/property/buildium-property-manager-review/
Software Advice Reviews (343)
More Reviews (103)

Showing 1-20 of 343

Nancy from Town & Country Property Management, Inc
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Still trying to decide

Ease-of-use

Functionality

Product Quality

Customer Support

Some of the features of my antiquated software is less labor intensive than this new system

Pros

Online tenant applications and rental payment options...website to advertise property..lots of websites to advertise vacancies...

Cons

Can not print out just a "list" of actual rental checks received, can not look a specific dollar amount of a check, you can only search by date

Review Source
 
 

Mike from Novel Properties LLC
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Good in Theory, but Terrible in Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Continous cosmetic portal adjustments are annoying. Time should be spent fixing the weird glitches in the system.

Pros

The basics are easy to use and the lease tracking is helpful, also ACH&#s & EFT's are easy to set up.

Cons

The accounting is terrible. I manage multiple companies under one login, and it fails to communicate with the other companies (ie notes and loans b/w them or even simple paid out transactions. I have to create contra Notes and Loans accts. to create a full transaction for both companies Lessor and Maker.
The reconciliations block you from adjusting dates, accounts, and amounts and if you use the " bills" feature, you have to cancel the check, to adjust any aspect of the Bill. It is not user-friendly.
Also, I am still unable to find the automated email to re-send to tenants to create the online payment portal.

Review Source
 
 

Sandy from CMC Investment, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great for property management--not so much for company financials

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Service is generally good. Very responsive. Pricing is very fair.

Pros

Very easy to use. Recent App update is terrific. Task management feature for properties makes it easy to manage activities with service people.

Cons

Not very advanced for managing your overall company financials if you are managing your own properties. Generally assumes you are managing other people's properties

Review Source
 
 

ali from Stress Free Property Management inc
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ease of use and mobile friendly, the online feel of the product is good and it has a built in accounting side

Cons

customer service too long to get on the phone, they should have easy access for customers wanting to reach them

Review Source
 
 

Mike from Red Lily Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly. Love the Buildium Academy videos! They have helped me tremendously.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I looked over quite a few options and Buildium definitely rose to the top pretty quickly.

Pros

Very user friendly. Client portal works well for maintenance requests and payments. I like the layout of monthly reports for owners. Makes our team look even more professional.

Review Source
 
 

John from HeartSpring Holdings LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Buildium is worth every penny!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have more than a couple of properties, then Buildium will save you lots of time and hassle.

Pros

Manages most of the books; keeps track of properties, tenants, and leases; accepts online rent payments for only 50 cents per transaction; tracks maintenance tasks.

Cons

Could use some improvements with accounting. The mobile app has recently (Jan 2018) gotten better, but still needs help.

Review Source
 
 

Robert from Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Ok software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This just did not work for what we wanted in our business at that time.

Pros

Though the pricing was in a fair range for us it just did work as we wanted in our business. As we grow we may try again.

Cons

Was not user-friendly. I had a very hard time toggling around in the software. Reports were not as I expected.

Review Source
 
 

Lauran from Rentals of Florence
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy enough, but not as detailed accounting as I would like

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

All together, for the price, I would recommend. Buildium has done a lot of updating this year which has helped.

Pros

Ease of getting to different screens and ability to undo mistakes is a positive with this software. Also, it can be your sole software from everything to screening applicants to drafting form letters and moving out tenants. It works with my website for applicants and tenants to apply and login to their account, so I like that.

Cons

There are back end accounting issues that need to be addressed regarding how some transactions are applied. More customizable reports would be nice as well.

Review Source
 
 

Ryan from RL GLAZE PROPERTIES
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Good software even for the small player

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Use on both mobile and desktop.
Fairly easy to use.
Help screen answers most of my questions.
Lots of add on functionality

Cons

Set up was a bit challenging. We are small players in the investment game (less than 20 units currently) so we don't get as much "muscle memory" nor do we use a lot of the add on functionality.

Review Source
 
 

Daryl from Real Estate Development
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Buildium is best deal for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Best value compared to the other software out there. Before buying you get a lot of attention to buy their product

Cons

After they sell you the contact stops. Lots of features that I did not take advantage of because I was not educated well enough on the product.

Review Source
 
 

Hannah from HTL Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is user-friendly and can do many essential things such as payments, record-keeping, etc.

Cons

The payment system can be more straightforward to keep track of tenants' payments, etc. It needs to do tenants' screening too.

Review Source
 
 

Paul from chowder realty
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Buildium is a great tool to keep my Rental properties organized and marketed properly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pretty good support. Sometimes a long wait time for support but I always got good advice on how to use the product to my advantage. Great for my small business that I hope to grow. You don't need to hire a property manager at 6% plus fees with Buildium support.

Cons

A little bit of a learning curve but it has a lot of content and different ways to do your book keeping. Need a learning video for small users on how to do it the simple way, like direct check recording so you don't have to put a bill in first. The software is set up for both small and large users but they may want to do those as separate platforms.

Review Source
 
 

Brandon from AREM Property Management, Inc.
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy to learn and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are happy as a property management company to be using this software and foresee good things in the future with it!

Pros

Ease of use and flow make this software a nice addition to our property management solution. We also appreciate the customer support that is given through a very knowledgeable staff.

Cons

There seems to be a glitch when navigating to the receive payment screen to accept payments. Nothing major, but when the date is changed for accepting the payment, the amount will not enter into the space and you have to navigate back to the precious screen then back in to complete the amount.

Review Source
 
 

Pam from Heart of Texas Properties, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Buildium - all important info in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Anytime we need customer service, we get an answer!

Pros

We like the simplicity and the fact we don't have to deal with multiple companies under one software. We have used other property management software and were referred to other companies that handled "that division" One part does not know what the other does and they typically don't blend well together.

Review Source
 
 

Nancy from TACM Commercial Realty
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Property Mangement Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an easy to use program that has only gotten better over the year that we have had it. Easy to create reports and set up invoicing and printing statements. A big plus for any small business. A must have.

Cons

There are certain features that I would like to have that could be added. Rather keep companies and management completely separate from each other. No room for error would be a positive.

Review Source
 
 

Dan from Father and Son Property Investments
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great value for Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great value, many features to use all in one place. Everything online so you can screen tenants right when you meet them at property. Lots of good features.

Cons

After I purchased the customer service lacked. I wanted them to pay as much as attention to me before I purchased as after. Its a lot to learn and pick up, I wanted to run more reports and use everything it had to offer. When it came down to it, I just ended up using free software to piece my own management style.

Review Source
 
 

john from besthome realty svcs
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

bad customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sorry - nothing to say good about this product.Customer support so poor that it took more than a month to get some answers

Cons

I didn't like anything. It took two months to do the basic install for most part. Customer support so poor that it took more than a month to get some answers

Review Source
 
 

dror from doryangel llc
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the system - it upgraded ny business no dought.

Pros

The system works well. i like the new features as well leasing option (but its too expensive)
sometimes its hard to understand the complexity of usw
though customer support resolves almost everything very fast.
easy to use
accurate
easy to follow up

Cons

cant send text easily
Crm for new customer follow up might be helpful reconciliation take a long time /more than few days.
the application is not easy to work with/only for the view.
extra features cost money

Review Source
 
 

Jose from J's Detail Cleaning Services LLC
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

User friendly and valuable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great online support as well as in person. The software may be used by large and/or small companies.

Cons

It takes some practice to learn and get familiar with the software but once you learn it's no problem.

Review Source
 
 

Curt from Alliance Capital Advisors
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Less than satisfactory

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The tenant portal and its interface to the landlord side of the system is more robust than most systems. Also, the technical support folks are pretty responsive, even if the answer is "No."

Cons

There is no way to report historical vacancy. If I want to see our vacancy for this period last year there is no way to retrieve it.
I would like the standard income statement to follow the same chart of accounts as recommended by the National Apartment Association and as required by Fannie and Freddie in the annual reporting on their loans.
It would be helpful if the system were smart enough to know that a payment received September 30th really applies to October rent. As it is, the system overstates Sept and understates Oct.
It would sure be nice if the expense side of the income statement could interface to a payment system such as Quickbooks. That would eliminate the dual entry requirement and should improve the accuracy of the financials.

Review Source
 
 
 
Showing 1-20 of 103

Lexi from TRE Homes

January 2018

January 2018

Buildium has been amazing for us! We love how user friendly it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to learn- self-explanatory and always improving! Customer service is top notch- they really care and dive into your problem! They are very organized!

Cons

I wish maintenance requests by tenants were more easily grouped with more info about availability and explanation of issues.

Review Source: Capterra
 

Craig from SunnySRQ Properties

January 2018

January 2018

Extremely happy with the customer service at BUILDIUM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The BUILDIUM team has a great product, but they are constantly improving it. I submitted a suggested improvement, and within a few months it had been done. Every person we've ever spoken to on the phone has been friendly, professional, & eager to help.

Cons

I have no true "cons", as I believe they're constantly trying to improve the product & workflow. However, I wish that online customer service chat was available to save time on phone calls.

Review Source: Capterra
 


December 2017

December 2017

Great user interface and full featured!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has fully functioning accounting software built in
Allows online payments for low cost
Lets you manage work orders with your vendors through the system

Cons

The accounting is not super intuitive because it is so fully featured and I'm not an accountant. I haven't called on support yet, but I'm hopeful they will help out.

Review Source: GetApp
 

Carla from SRM Group
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Love how easy most of software is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very organized, pretty fool proof. Lots of options and tools to become more successful and productive in the office. Love the online tenant portal! Our tenants do to!

Cons

Software loads pictures in sideways. Seems silly but when you manage hundreds of units and trying to input them in a timely manner it becomes frustrating. They have yet to fix this issue.

Review Source: Capterra
 

Et from Natal Properties

December 2017

December 2017

Great customer support. This product has helped us be much more efficient. Tenants love epay.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Like the accounting bill section that makes end of year reconciliation easy.

Like the fact that when screen displayed you are made aware of any balances.

Like the ability to use as app on iphone.

Cons

Some links are not intuitive. Sometimes adding new tenant can be a bit tricky - app is great to have but more detailed steps can get difficult.

Review Source: Capterra
 

Tammy from Northern States Inv
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time in the books!

Pros

Love having all of my tenant information in one place. Easy to contact tenants with various methods of contact all in one place.
Superior Customer Support!

Cons

I'd like to be able to tie one tenant to multiple properties to eliminate multiple payments on their end.

Review Source: Capterra
 

Windy from K2 Xpress Delivery

November 2017

November 2017

Its okay but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this app on a daily basis. Its easy to use for those who is not a computer savvy. The customer service is definitely a plus. Fast and reliable cs. Their monthly cost is definitely worth it

Cons

They constantly changing their website. Not for the better but more for the worse. Everytime they do an update, the application constantly crashed! And of course, with the crash, we can't even do anything. Oo the color pallets are horrible. I mean, who uses green.

Review Source: Capterra
 

Melissa from Pathfinders Properties LLC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Database management that meets all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is user friendly and meets all my needs when it comes to managing my rental properties. It has changed the way I do business!

Cons

If I had to pick one thing that I dislike it's that I occasionally don't think some of the updates/changes are helpful to me, but this is really only in relation to how information is displayed.

Review Source: Capterra
 

Richard from Atlanda.com

August 2017

August 2017

Seems that it will not do a lot of things appfolio does

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One stop integration

Pros

1 step integration of many functions. like the marketing, lease tracking function. Not happy about the fact that we have to pay separate for document handling

Cons

Payments are added module, not integrated so does not automaically charge. also everything else is charged ala carte

Review Source: Capterra
 

Brianne from Blakemore Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Clients that spend the time to learn the system love the features and accessibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use. For the clients that aren't very tech savvy it's easy and for the clients that are tech savvy, they have everything they would need at hand.

Cons

Lack of ability to change formats and include information on association pages, owners accounts, and tenant accounts. There are a few options to input information, but those options don't work for a majority of the clients that we have. We end up having to create a jumble of notes on each page that makes it hard to find information easily.

Review Source: Capterra
 

Matthew from ALLIANCE Realty and Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall an excellent all-in-one solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my job dramatically easier

Pros

-Ability to manage tasks and maintenance issues easily
-Accounting software and support
-Easy advertising and web portal features
-Collaboration features with customers

Cons

-Mobile app needs work
-Would like the ability to customize financial reports for rental homeowners to make it easier to read

Review Source: Capterra
 

Judith from The 1810 Realty Group, Inc.

August 2017

August 2017

We converted to Buildium from another Property Management program and are very pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The clarity of the screens and the simplicity of use. The ability to share the information because it is on the Cloud.

Cons

The absence of some reports that we need. Although we can filter reports to our needs, we cannot design a report.

Review Source: Capterra
 

Channing from Fortress Property Management

August 2017

August 2017

It's a great value but I don't love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to list new houses on 3 different sites.

Pros

I chose Buildium because they publish listings on 3 sites. This makes listing houses very affordable and easy and makes it worth the cost.

Cons

There are a LOT of steps to completing most steps. I cannot get a clear picture of where the money is.

Review Source: Capterra
 

Marc from Property Services of Ocean View
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Extremely please with Buildium!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization with rent collection and property management. It is almost a one stop shop, except for the inability to interact with Quickbooks. Mobility!

Pros

User friendly, not only for our staff, but for residents and owners. Customer service is awesome! Very pleased with just about everything!

Cons

Does not integrate with Quickbooks. Also, does not show emails sent through the system. It needs to have a way to send out scheduled emails just like it does recurring tasks.

Review Source: Capterra
 

Heather from Rock Harbor Properties

August 2017

August 2017

Very easy to use and the accounting functions made monthly invoicing much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, availability of customer service, marketing abilities, accounting functions, easy to access from anywhere

Cons

Setting up auto pay for residents was a little confusing at first however it has been a major asset.

Review Source: Capterra
 

Sur-Raun from SW Calloway Realty

August 2017

August 2017

The Best property manager service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly. Customer service are very helpful and friendly. The end-of-the-year tax invoices and receipts are easy to upload for tax purposes. The software is easy for my accountant to view my most recent rent roll receipts

Cons

Sometime long wait time to talk with a customer service rep. But then again the callback feature is a better way of resolving that issue.

Review Source: Capterra
 

Scott from The Mor Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Buildium is a great program and is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Buildium is easy to use and maneuver within. Software allows you to keep accurate notes/records and is easy to schedule tasks with.

Cons

One thing that could make Buildium easier is if everything was on one page. Having to go from the tasks of a property to another screen to find out tenants/owners could be a little better, especially if they were on one page that you could scroll through instead of going back and forth.

Review Source: Capterra
 

Julia from Strongback Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Such an efficient, intuitive tool to use for our business- and MOBILE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super time saver- from contacting tenants, sending rent reminders or outstanding rent e-mails. Really easy to do at once.

Pros

Easy to search for what you need; everything in one area- can be totally paper free if you want. Start to end solutions- from applications to evictions. We are thrilled!

Cons

Being in Canada, there are a few merged forms we would love to have and don't - Ontario Landlord and Tenant Board Forms.
In the Mobile version- don't like that all the payment types aren't there. There is sometimes a discrepancy/data lag in the information available on the mobile app vs the on-line full site.

Review Source: Capterra
 

Jason from Born Real Estate, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer Support is easy to get a hold of and well-trained.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are that I am able to accurately detail the financials of my rental properties, track the maintenance tasks, proposals and work orders and vet applications on potential renters. Also the software keeps me in compliance with my state real estate regulators.

Pros

Very easy to use and cost effective. The Customer Support team is easy to get ahold of and well-trained.

Cons

In the application web site, they do not have a feature to have files uploaded. Also, no way to have multiple work orders on a single task.

Review Source: Capterra
 

Ken from Clocktower Realty

August 2017

August 2017

Terrific customer service is the best thing about this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Whenever I have an issue or question, they're easy to reach and have knowledgeable techs able to answer complicated questions. Their tech support is the best I've encountered at any company I've ever dealt with. The software is straight forward and generally easy to use and figure out. The prices are workable for smaller property management companies.

Cons

They're slow to implement what should be easy features, like having multiple owners on a property.

Review Source: Capterra