Buildium Property Management Software


 

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

 

Buildium - Expiring Leases
 
  • Buildium - Expiring Leases
    Expiring Leases
  • Buildium - Pending Applicants
    Pending Applicants
  • Buildium - Online Payments
    Online Payments
  • Buildium - Maintenance Tracking
    Maintenance Tracking
  • Buildium - Company Financials
    Company Financials
  • Buildium - Advertise Vacancies
    Advertise Vacancies
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

554 Reviews of Buildium

 

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Software Advice Reviews (357)
More Reviews (197)

Showing 1-20 of 357

Aneta from AN PROP CO LLC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Couldn't run my business efficiently without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software with outstanding customer service/help line and constant feature updates. Makes property management processes easy and efficient.

Pros

Ease of use, on-line rent payments, workflow, reports, customer support, ongoing feature updates, stability (always on), software as a service model.

Cons

The business features (financial statements etc.) continue to evolve, as they are not core to property management, but they are to property owners who have management companies track all financials (or use it themselves performing property management functions).

Review Source
 
 

Jolinda from VERACARE
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Buildium for Real Estate Rental Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before I purchased for the office I let them know I was doing commercial, so I was disappointed on the features for my portion of the business. Others in my office use it for residential and they love it.

Pros

It was easy to set up, their support staff is excellent and the report functions were good and easy to print. Online bill pay is a wonderful option.

Cons

My part of the business at my office was Commercial vs Residential. There was no way to input information that did not relate to Residential (bed and baths are NOT relevant)

Review Source
 
 

Kyle from Automotive
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Property Tool for Large Companies - not Smaller Ones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The tool had a lot of features and all of the staples for property management - online maintenance, billing, document storage, screening, etc.

Cons

A lot of features, but was not something that would work and even be beneficial for a smaller organization to use.

Review Source
 
 

Steven from Belter and Associates LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have been using for a few years and are very happy

Pros

The customer service is always great. The product is intuitive and works well with the mobile app. Any issues are resolved in a timely manner.

Cons

There were many challenges setting up the software properly. We were trying to upload about 60 units and it took longer than expected. (not sure if this would be any different with another software though)

Review Source
 
 

nina from Mark Lane Properties
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great experience with Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had a great experience with Buildium.

It's easy to use and the customer service is amazing.

Pros

Amazing customer service.

Software system is easy to use.

Software system is easy for the tenants to use.

Cons

The only thing I can say is that I wish the website for the properties had more options and could look more professional.

Review Source

  Response: Liz, Buildium

Date: May 2018

May 2018

 

Hi Nina,

Thank you for taking the time to review Buildium. I wanted to share a partnership we have with Property Manager Websites (PMW), an industry leader in designing custom, mobile responsive websites. There's an exclusive discount for Buildium customers and includes unlimited setup, hosting, and support. You can learn more at http://www.propertymanagerwebsites.com/buildium/

 
 

Alejandra from Westport realty inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Property Management that can keep up with today

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its a great program to use and its fairly easy as well once you have some sort of knowledge of what property management systems are capable of doing.

Pros

This program is cloud based so you can login where ever you are and do whatever you need to get done at that very moment with everything that you need at your finger tips. Its great for on the go property managers.

Cons

I would like to see some personalization abilities in the future as some reports may become confusing, maybe we feel some information is not needed whereas we'd like to add other information for our reports.

Review Source
 
 

Henry from Top View Hotel
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A very useful property manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

everything is good but response

Pros

It has modern day user interface with great adaptability to user needs. features here represent what we need today

Cons

this software has no prompt support system. it is good but the 24hrs support is not very efficient, so improve

Review Source

  Response: Liz, Buildium

Date: May 2018

May 2018

 

Hi Henry,

Thank you for your feedback. We're constantly working to enhance our customer support. Our live phone support average wait time this month is under 5 minutes and we're available from 9am to 8pm Eastern Time, Monday through Friday at 1-888-414-1988. We are also starting to introduce a chat feature to give our customers even more ways to get help.

Best,
Liz Gill
Customer Marketing

 
 

Curtis from Marshall Real Estate Team
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Solid Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has everything you need to manage property. It can track all of the financials for your properties, produce reports, and even help with electronic leases and electronic funds transfers.

Cons


Accessing all of the information Buildium has is not as simple or intuitive as it should be. Also, the mobile app isn't nearly as robust as it could be.

Review Source
 
 

Amer from TRAMS Property Management
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- User Friendly
- rich accounting aspects
- covers widely all property management items
- possibility of on-line payments

Cons

- comes only in English ( one of the reasons we didn't purchase this software is that we are resided in Quebec and we should have French)

Review Source
 
 

Elie from Jcal Development
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Positive and easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All my building info and maintenance is in one location. Easy too look up tenant information and easy access to them.

Cons

Doesn't keep apartment maintenance in between tenants. I like to have all the history of every unit i have for all time.

Review Source
 
 

Amber from Offsite Geek
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great way to transition form a basic system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use- the intuitive nature of the web-app makes it very easy to navigate
Customer Service- Always very helpful
Additional options and services

Cons

Price. Going from a cheap basic system to can be jarring. It's more expensive than I thought it would be. But

Review Source
 
 

Eddie from Quince Park, LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Will This Work For Our Small Complex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For what our needs are the cost to us is prohibitive. Really looks and feels very professional.

Pros

How well all the information is intergrated throughout the platform. The ease of accessing your data

Cons

Way too many parameters for our small complex not necessary unless you are a much larger facility or multiple complexes.

Review Source
 
 

Sara from Home Builder
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great program for US, missing features for Canada.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and a lot of great features for a reasonable price. Really great for companies who already have accounting software and only need it for the property management side of things.

Cons

A lot of features are not available in Canada. Not a big deal if you're from the US. The websites that they create aren't the nicest looking, but you can integrate their software into your existing website.

Review Source
 
 

Tiffany from Alexy Realty Group
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I love Buildium.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The platform is super user friendly and they are very quick on approving e-pay. I used another company prior to this and I had to attend 6 weeks of training sessions, plus their e-pay took 2-3 weeks before I was approved. It took me almost 2 months to get up and running. When I made the switch to Buildium, I had everything I needed up and running within 24 hours. THAT's how property management software should be!

Cons

There really isn't anything I dislike except for when you log in, it takes you to two separate pages instead of just letting you sign in through the first one.

Review Source
 
 

Nancy from Town & Country Property Management, Inc
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Still trying to decide

Ease-of-use

Functionality

Product Quality

Customer Support

Some of the features of my antiquated software is less labor intensive than this new system

Pros

Online tenant applications and rental payment options...website to advertise property..lots of websites to advertise vacancies...

Cons

Can not print out just a "list" of actual rental checks received, can not look a specific dollar amount of a check, you can only search by date

Review Source
 
 

Leah from LaCroix Court Apartments
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Buildium Property Managed is wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You should try it today . It will save you so much time and time is money .

Pros

I really enjoy the easy to use software , online accounting and tenant portals that Buildium offers. This makes my day to day tasks easy and fun!

Cons

Customer care takes forever to reach and resolve issues . Also I wish that integrating new multi-family properties was a little easier .

Review Source
 
 

Mike from Novel Properties LLC
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Good in Theory, but Terrible in Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Continous cosmetic portal adjustments are annoying. Time should be spent fixing the weird glitches in the system.

Pros

The basics are easy to use and the lease tracking is helpful, also ACH&#s ' EFT's are easy to set up.

Cons

The accounting is terrible. I manage multiple companies under one login, and it fails to communicate with the other companies (ie notes and loans b/w them or even simple paid out transactions. I have to create contra Notes and Loans accts. to create a full transaction for both companies Lessor and Maker.
The reconciliations block you from adjusting dates, accounts, and amounts and if you use the " bills" feature, you have to cancel the check, to adjust any aspect of the Bill. It is not user-friendly.
Also, I am still unable to find the automated email to re-send to tenants to create the online payment portal.

Review Source

  Response: Elyse, Buildium

Date: January 2018

January 2018

 

Hi Mike,

Thanks for taking the time to write your honest review. Tom, one of our team leads, is going to be reaching out to you directly to address some of the issues you've encountered with the accounting in Buildium. As for inviting residents to their portals, I'm happy to assist here! Navigate to the Communications menu, then click Resident Site Users. From there, select Create new accounts to create accounts for multiple people at once, or Manage multiple accounts to re-send an email that has been sent before.

Again, thanks for letting us know about your experience, we truly value your feedback!

Best,

Elyse LeBlanc-Gerakines
Product and Customer Marketing Specialist
Buildium

 
 

Sandy from CMC Investment, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great for property management--not so much for company financials

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Service is generally good. Very responsive. Pricing is very fair.

Pros

Very easy to use. Recent App update is terrific. Task management feature for properties makes it easy to manage activities with service people.

Cons

Not very advanced for managing your overall company financials if you are managing your own properties. Generally assumes you are managing other people's properties

Review Source
 
 

ali from Stress Free Property Management inc
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ease of use and mobile friendly, the online feel of the product is good and it has a built in accounting side

Cons

customer service too long to get on the phone, they should have easy access for customers wanting to reach them

Review Source
 
 

Mike from Red Lily Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly. Love the Buildium Academy videos! They have helped me tremendously.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I looked over quite a few options and Buildium definitely rose to the top pretty quickly.

Pros

Very user friendly. Client portal works well for maintenance requests and payments. I like the layout of monthly reports for owners. Makes our team look even more professional.

Review Source
 
 
 
Showing 1-20 of 197

Calley from Calley's Music Studio
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I have used Buildium for about 6 months now, and it is VERY user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really love that I can work from home using this software. I virtually assist a property manager in a larger city and can access his accounting information through this software program allowing me to manage his books, reconcile accounts, check reports, and more!

Cons

I often think the layout of the program could be a bit more functional over all - once you get used to using it is fine, but I think it could be more user-friendly.

Review Source: Capterra
 

Michael from NYC-Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great interface with tenants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tenant interface, and am moving to use for accounting

Pros

Provides me (landlord) a way to provide my tenants with information and gives them a way to make notifications that won't get lost in my one man operation

Cons

In the event of a great error, there doesn't seem to be a way to go back and start from a previous point

Review Source: Capterra
 


June 2018

June 2018

I love it for my needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love buildium. It's a lot of value for the money you pay and it's scaleable so right now I may have less than 10 units but as I grow, the software can grow with me. A lot of software programs I looked at weren't made for small companies - they were geared toward large companies with large money. This software is actually made for property management accounting instead of using Quickbooks Online which is a lot more difficult to set up when collecting rent and security deposits. I use buildium for applications, background checks, storing tenant documents and leases, maintenance requests, collect rent, and even offer renter's insurance through the portal. You can't beat it!

Pros

The support on this site is amazing. If there's anything I don't know how to do or can't figure out, they literally walk me through it step-by-step. I switched from Payyourrent to Buildium.

Cons

It would be great if there was someone to help completely onboard you. In my case, I transitioned slowly so I'm just now finding features that I've had for a year and never used.

Review Source: Capterra
 

Glenn from Coastal Group, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Has elevated our business practices and capabilities substantially.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It literally pays for itself. Convenience fees, application fees, misc admin charges combine to pay for the entire amazing package.

Pros

Great tech support for an excellent product. It adds the ability to collect rents and disburse payments electronically, for example.

Cons

It doesn't make the beds or do the laundry? The Buildium team is steadily working on enhancements. Eager to see what's next!

Review Source: Capterra
 

sue from Real State

May 2018

May 2018

I use this software every day makes my job so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use and the customer service folks are terrific never talked to one that could not help me with the issue i was having at the time

Cons

i like it just the way it is i would not change a thing especially the customer service folks are terrific

Review Source: Capterra
 

Ivy from Amerivision Capital Realty

May 2018

May 2018

The system is quite user friendly. Please remove the minimum character requirement for this review b

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

interface or layout are easy to maneuver. Please remove the minimum character requirement for for this review box

Cons

Accounting principle. It is quite difficult to grasp. Forte or third party bank takes quite long to approve bank changes or bank application.

Review Source: Capterra
 

donald from Harmony Property Management Services

May 2018

May 2018

very easy, help when required and a essential tool for the success of my property management busines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

saves money, requires less staffing for this software does the job a five staff it makes everything more simplified and organized. The success to property management is in organization. It also gives me a competitive edge over the competition for not to many places offer property owners online access with their very own password, to keep ahead in todays world of competition we have to keep up with todays technology for the old fashion way will eventually disappear!

Cons

color of the software, would be nice if clients could pick the display colors of their screens, would be nice to have a map of the city that shows were are your properties are located like pins or markers, places we have displayed signs.

Review Source: Capterra

  Response: Buildium, Buildium

Date: May 2018

May 2018

 

Hi Donald,

Thank you for your feedback, we appreciate you taking the time to review Buildium. We will share your feedback on the software color and map with our Product team.

Please continue to share your comments and ideas!

Best,
Buildium Team

 

Michael from Johnson & Associates Real Estate Services

May 2018

May 2018

Program is easy to use. Support staff is great to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Tutorials & Great Support Staff make it easy to learn. Can't beat what you get for the great price. The tenant portals make it easy & convenient for them to setup recurring rent payments online, our tenants love it! Tax time is made easy with their 1099 program. The Buildium app makes it extremely convenient to keep watch of everything from wherever you are. There's tools that I haven't even tapped into yet, and Buildium keeps adding more to make the job even easier!! Thank you Buildium!!

Cons

Would be nice if Support Staff were available past 5:00pm on the West Coast. But you can submit a Ticket!

Review Source: Capterra
 

Chris from Bottling Works Condo Association

May 2018

May 2018

Great management software for a great price. Allows our condos to self manage and save big.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this software is the ability it gives us as a small HOA to automate processes and easily allow owners to communicate, pay bills, and generate requests. We love the reporting features that allow us to keep owners updated and export to our CPA.

Cons

The only complaint I have is that for owners who do not have app access, the web site access is a little difficult.

Review Source: Capterra
 

Phyllis from Elizabeth Heights LLC

May 2018

May 2018

This has been a great experience for me. Buildium has grown since we first started using it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am the only one in the office so I have to figure out everything about the program. Buildium is easy to use it only take me a few tries to make the program work.

Pros

The program is basically easy to use. we are a small property of 72 units. I am not computer savvy so ease of operation is vital for our operation. We have had at least 5 programs none of them worked for us. Your customer service is very good. I enjoy reading the weekly blog.

Cons

The communication part is hard for me to use. Specifically the email is hard for me to use. I don't think it is the program but my inability to use templates.

Review Source: Capterra
 

Khadijah from Scout Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent website!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use.
Landlord, tenant and property manager friendly.
All around great customer service.

Pros

The website is user friendly. Anytime I've ever had any tech issues, the response and customer service was friendly and professional. I'd recommend Buildium to anyone who manages properties in any state! All the new updates to the website have been for the better and really help with response times being more instant than before!

Cons

I would say that one of the cons is the texting feature. I think it might be bugged. I'm always receiving updates when I do not want to see them. I'm sure it's something I can turn off, I just haven't had a chance to.

Review Source: Capterra

  Response: Buildium, Buildium

Date: May 2018

May 2018

 

Hi Khadijah,

Thank you for your feedback. In regards to our texting feature, you can turn off individual text messaging notifications on the text messaging page on the Communication menu. If you want all notifications turned off, you can adjust that under 'My settings'.

Thank you!
Buildium Team

 


May 2018

May 2018

Easy to use and it just works for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good history of up time and availability.

Pros

great too to allow the whole team to manage our property management business. communication with contractors and tenants as well as all accounting in one place.

Cons

the marketing for listings and lack of integration with third parties for cash payments and unattended showings is cumbersome

Review Source: Capterra

  Response: Buildium, Buildium

Date: May 2018

May 2018

 

Hello,

Thank you for your feedback, we appreciate you taking the time to review Buildium. We recently teamed up with Tenant Turner and launched Showings Coordinator to automate pre-qualification, scheduling, follow-ups, and prospective tenant management. This feature reduces no-shows by 75%.

We are also rolling out Retail Cash, powered by PayNearMe to enable residents to make rent payments in cash at many convenient retail locations.

Please keep your feedback coming!

Best,
Buildium Team

 

Jackie from Better Homes and Gardens Real Estate Approved Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Buildium has significantly reduced our time for basic functions allowing us to put our time elseware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduced work load and more efficiency.

Pros

Has lots of features to reduce time and easy of recording information. Doing bank recs are much easier and looking up information on the app is great when I am out of the office

Cons

It isn't set up for Canadians as well as we would like. Doesn't have an easy way to incorporate GST so accommodating its Canadian clients with some features would be appreciated with that and reporting. Have had issues with the payment portion 3rd party provider but when it works it's great.

Review Source: Capterra
 

Kathy from Eventide Realty Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Pretty Good - I need to maybe do some tutorials to make more effective use of the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and web-based

Pros

I like it because it is web-based software and it also separates my client's expenses into tax categories to make things easy for them. Our goal as a property management company is to provide a stress-free experience for our clients.

Cons

There is currently No local rep to have a hands-on tutorial with, and it would be very helpful to have someone by my side assisting with learning all the ins & outs, or perhaps a local class. If you have some webinars, that would probably help.

Review Source: Capterra

  Response: Buildium, Buildium

Date: May 2018

May 2018

 

Hi Kathy,

Thank you for your feedback. We appreciate you taking the time to review Buildium.

For more in-depth training, we encourage you to explore Buildium Academy, a self-guided online training program with course topics ranging from basic setup to sophisticated workflows, Buildium Academy is designed to help you master the software to take better control of your business - https://www.buildium.com/support/academy/

We also created a Customer Workshop program which is in-person training. We'll be hosting workshops in Chicago and Atlanta this year, and starting to plan for 2019.

Best,
Buildium Team

 

Craig from AmeriTeam Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

very easy to use. Very adaptive to better ways and feedback

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Functionality

Product Quality

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Value for Money

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Support

My company runs very efficiently and has a professional image to our clients and customers.

Pros

Always looking for better ways to improve the software. Customer service very responsive and friendly.

Cons

ACH transactions take too long and cost too much. Otherwise all concerns have been addressed and resolved.

Review Source: Capterra
 


April 2018

April 2018

Smooth

Ease-of-use

Functionality

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Value for Money

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Support

being able to keep all property management paper work in order

Pros

It is easy to use and doesn't take a lot work around to get things done. If you have any questions you can call customer support

Cons

Wish it had a couple of more detailed features, somethings are not explained well as to understand from the guides online.

Review Source: Capterra
 

Osborne from My Home Property Management

April 2018

April 2018

This is a great site for property managers, providing one location for all administrative tasks.

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Pros

Intuitive and comprehensive. Customer service response to questions is the best I have encountered.

Cons

I have been using it for a month now and do not have any complaints. I do not like spending time on learning software and customer service is very responsive.

Review Source: Capterra
 


April 2018

April 2018

My overall experience with Buidlium and it's staff is five stars!

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Support

Real time reporting, Tenant portals, Owner portals. Web based.

Pros

Web based is a great along with a responsive support staff. They are always adding new features and enhancing the software.

Cons

Some of the reports are not as easy to ready as Others. My owners have difficulty with the Owner statements, (the reserve amount always confuses them.)

Review Source: Capterra
 

Cynthia from Independent Contractor

April 2018

April 2018

Nothing but positive experience(s) with Buildium!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

Buildium is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to setup, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system and successfully pass two Department of Real Estate audits in the process.

Pros

Tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved. They also have an abundance of Resource Materials available that cover ALL aspects of Property Management.. Buildium truly lives out it mission statement to come alongside Property Mangers to help they succeed!

Cons

By Buildium's own admission they know they still have things to work on. But they have a long term plan and are continually working on improving the product and making it more robust. They have, and will continue to, listen to their customers as they make and implement these changes and improvements.

Review Source: Capterra
 

Julian from Douglas E. Homes

April 2018

April 2018

My experience with Buildium so far has been great very smooth, and easy to use. So far it's perfect.

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Functionality

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Value for Money

Ease-of-use
Usability
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Functionality
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Value
Pros

Very organized, easy to use, you can see everything clearly in the platform, lots of features and functions, tech-support is OK, pricing is fair

Cons

The lack of a detailed mobile application For tenets, owners, and vendors.I wish the website that they provided was a bit more customizable

Review Source: Capterra