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Buildium Property Management Software

579 reviews(4.5/5)
579 reviews(4.5/5)

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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579 Reviews of Buildium

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  • Laura from LSM Investments

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    August 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can't say enough about the support staff! Everyone is extremely helpful and friendly.

    Pros

    We are going from a pen and paper system to Buildium Pro. The folks at Buildium have been by our side the whole way. I can call with little questions anytime, and meet with our implementation specialist for the bigger stuff. The software is easy to navigate and is able to produce the same reports we are doing by hand, only much quicker. And the communications function...simply amazing. No more having to text tenants from my personal phone. And everything is saved in the system, so no more he said she said. And the website is free! Its simple and perfect for our company and easy for our residents to use. This software is what is going to allow us to grow and take our business to the next level!

    Cons

    I don't have anything I'm not happy with. There are some things that I would like to do and can't, but the support staff has helped me find work arounds for all of them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Timothy from Fresh Wind Impact Center

    Specialty: Health Care

    Number of employees: 2-10 employees

    August 2018

    This product is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is in awesome product for anyone that owns property or that manages properties. It allows you the opportunity to keep everything in order at your fingertips

    Cons

    There is nothing that I can think of right now that I don't like about the product just yet, I'm still getting the hang of things working with the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • J.J. from Cherry Tree Property Management Co.

    Number of employees: 11-50 employees

    August 2018

    Superior Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracing income and expense for clients is much easier than previous systems.

    Pros

    The techs are very knowledge and patient

    Cons

    Navigating the system is sometimes difficult

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jan from Berkshire Hathaway Preferred Real Estate

    July 2018

    Somewhat user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reporting is the best!

    Pros

    The reporting system has a lot of reports you can run monthly and year end based on individual properties.

    Cons

    My only issue is when both my colleague and I used it, we both had different views on where to put information . Different accounting terminologies was the issue. Now we only have one person doing the documenting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dawn from 143 Properties LLc

    Number of employees: 1 employee

    July 2018

    Easy to use and great support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support has been phenomenal. The ease of taking online payments is wonderful and such a great feature.

    Cons

    I wish quickbooks could be linked in for financials to keep from doing books twice. If they were linked it would be a true all in one system. I also wish the lag time between depositing funds from system to bank was quicker.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Monica from At Home Rental Management LLC

    July 2018

    It has been a learning experience not as hard as expected but not as easy either

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was able to list my vacancies right away, I do like that your program doesn't require us to have a large amount of units in order to get started. However I don't see this software supporting all the normal needs of a property manager wanting to manage over 100 properties

    Pros

    the ACH feature directly being sent to the owners without us having to send a file to our bank and then our bank sending it. On our end it appears to be faster

    Cons

    No connectivity from property to owner page to tenant page, constantly having to go to the top and researching.
    Discovering that the ACH actually took 3 business days to hit the owners bank, from the date it was pushed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tiffany from The Mark Frisco Team

    Specialty: Real Estate Developer

    Number of employees: 2-10 employees

    July 2018

    Great Rental Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I just started using this product but it all seems very user friendly. It is very easy to add new rental listings and leases!

    Cons

    There are a lot of features to this software which is great but it can get a little overwhelming. I will be reaching out to take some kind of tutorial to learn everything I can!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Beth from Moon Owl Realty LLC

    Number of employees: 1 employee

    July 2018

    my R.E. management for my own properties has become much easier and faster with BUILDIUM!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Freeing my time since my tenants now pay their rent on line. Getting my rents in the bank faster! keeping track of all the details relating to tenants, payments, accounting and any issues that arise.

    Pros

    I am most happy with having my tenants pay on line and access their accounts and documents. This has really made my business run much more easily and with less effort - Also my tenants' ability to be in touch and my ease to reach them via email and keep a record of those communications is great.

    Cons

    Sometimes, at certain busy times - I guess - Buildium support is not always easy or quick to reach.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Chris from Cliff Property Management LLC

    July 2018

    Management made easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Posting the properties, and how easy it is, to multiple outlets. Being able to post pictures to the property and erasing from my pc memory.

    Cons

    It takes a day or two to get answers and sometimes those are needed that day. Not being able to pull credit manual without having the tenant confirming from email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kimberly from Heart of Boulder/VEB Corporate Rentals & Property Management

    July 2018

    Exciting potential that hope will change our day-to-day business operations significantly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features and function of buildium at a reasonable cost are exactly what we were looking for as 55-unit owner operated 2 person property management team. Onboarding has been challenging as we have been doing everything on paper for last 20 yrs but hoping our hard work will pay off when we finally get fully operational in the software. Update to follow!

    Cons

    Training videos could be improved, background music very distracting. We have struggled with the clarity and communication from our onboardong specialist as well but he is very kind and seem to sincerely want to help make the process happen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Buildium, Buildium

    July 2018

    Hi Kimberly, Thank you for taking the time to review Buildium. We appreciate your feedback on the training videos and will reassess how we incorporate background music for the upcoming videos we plan to create. Best, Liz Gill Customer Marketing

  • Rusty from Acadia Property Management

    July 2018

    We love Buildium. It's intuitive and has all the functions we need. The customer support is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm confident my accounting is all straight, my leases are online, I have online payments and great tenant portals.

    Pros

    Customer Support is really good, domestic, quick follow up review process. Onboarding Process, functionality

    Cons

    I can't track expenses per unit. I can only track per building. But, I don't really care. They didn't have a group text function when I signed up, but they told me it's coming this month.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Betty from Real Estate

    July 2018

    Buildium is elegant, efficient, and their customer service is the best in the business, period.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our communication is streamlined concerning maintenance tasks and accounting questions, our tenants feel as though they have more efficient contact with us regarding their complaints and ledgers, and scheduled tasks like lease renewals and late fee notifications are a breeze to track and accomplish now.

    Pros

    Buildium's communication systems (especially emails, tasks, and notes) are wonderful. We also love the elegant design of the software from both the manager and tenant side. The reports are easy for a non-accountant like me to figure out and use. Overall, I'd say our favorite parts of Buildium are the clean design, user-friendly task system, and ease of use for emails, eLeases, ledger exports, etc (basically our "official" communication and information within and outside of the staff).

    Cons

    Our least favorite thing is that it's not compatible with Quickbooks. It's the only thing that keeps me from 5 stars on every count.

    Another issue (but not as important) would be the difficulty in deleting/ending/renewing expired leases.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Fred from Grange Debris Box / Francisco Properties

    Number of employees: 11-50 employees

    July 2018

    We looked at all the software listed in Capterra and selected Buildium. It proved to be the best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Complete more tasks, more accurately, in less time. Syndication keeps us 100% full all the time.

    Pros

    Easy to learn. Lowest cost. More functionality. Never a technical problem. It always works glitch free. The syndication feature alone is more than worth the price. We have made many good decisions and some bad ones in the past but selecting Buildium is one of the best decisions we made in recent years. I strongly reccomend it.

    Cons

    1. They will onboard a new user. But if that user leaves, they won't onboard the replacement.
    2. Hard to find employees that are experienced with Buildium.
    3. Easier to recruit an employee familiar with AppFolio or other management software.
    4. Not much physical presence or market share in our local area. No Meetups.
    5. Hard to think of any more cons.
    6. The Pros probably outweighed the Cons by at least 10 to one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dina from Keyside Property Management

    July 2018

    system is not intuitive and tutorials are not detailed enough to walk you through each step

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It keeps track of trust fund accounting and banking with ease. Epay set up is nice and easy to use. The bulk email option is nice to send bulk emails.

    Cons

    The setup function does not walk you through each step and the tutorials are almost useless. They only give you 25% of the information and the rest of the information you have to figure out the hard way. The work orders don't have an area where you can attach bids, email does not allow you to add an email signature when sending or paste with ease. Owner statements are not easy to read. The notes section does not allow you to modify the dates of the note so you can't go back and record something in chronological order, I could go on and on....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Buildium, Buildium

    July 2018

    Hi Dina, Thank you for taking the time to review Buildium. We appreciate your feedback and we're sorry to hear you did not find the tutorials helpful. We encourage you to contact our Customer Care team to help with any questions you many have that were not covered during your setup. Best, Liz Gill Customer Marketing

  • Verified Reviewer

    July 2018

    Great building management software but needs improvements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The mobile app and it's functionalities, the owner, vendor and tenant portals, the inspection, application process, the e-signatures and the public websites.

    Cons

    Adding languages is already long overdue. Ability to choose accounts to deposit payments, resend receipts and customize statements and the on-boarding process also needs lot's of improvement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • SHARON from DOVE MANAGEMENT SERVICES

    July 2018

    Courteous and informational

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like to use it and I am not very computer savvy.

    Pros

    Ease of use. Meets our needs for property management criteria.
    It is easy to adjust to one's business.

    Cons

    I just began using it. So far I have found the software user friendly.
    I would recommend it to my business associates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Seb from Ottawa VIP Property Management

    July 2018

    Excellent and a no worries software !!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Cloud experience is what we are looking for, regular updates are always what were looking forward. Great job team

    Cons

    The fact that Canadian user cannot charge HST tax within the software. This makes It really Challenging for us to scale the company upward

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • William from WJL, Ltd. - A Property Management Company

    Number of employees: 2-10 employees

    July 2018

    Best property management software out there... period!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has made managing my commercial properties a breeze!

    Pros

    Automation features are great, as well as the future 'recurring' transactions. We have tenants whose rent increases each year. With dozens of tenants with increases happening at different months, keeping up with them would be a disaster.

    Buildium allows you to schedule future recurring transactions at different amounts. What a life-saver.

    Cons

    The ONLY thing I like least about the software is the inability to expense items to the units. You can expense invoices to different properties, but not to different units. So, if apartment 10C needs to fix the dishwasher, every apartment in that building shares the expense. Though we look at income statements 'by building' (and not by unit) it would be helpful to export an income statement to Excel by UNIT and compare an analyze which units are problematic.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Shannon from Enhanced Management

    July 2018

    Really good property management software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Very easy to use. Shortcut toolbar really helps you navigate the software to get to your frequently used areas. The dashboard is helpful too.

    Cons

    The accounting portion can be bolstered a little. I still use Quickbooks to keep track of finances because it is easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Buildium, Buildium

    July 2018

    Hi Shannon, Thank you for taking the time to write a review, we appreciate your feedback! Accounting is a big focus for us this year, and with a full team dedicated to it, we have some big releases coming out in a couple weeks, stay tuned! Please also feel free to provide product feedback in the 'suggest a feature' forum which you can access from the Help & Support drop down within Buildium. Best, Liz Gill Customer Marketing

  • Maggie from GPS Homes Realty, LLC.

    Number of employees: 2-10 employees

    July 2018

    Customer Service is very responsive and helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have now been using Buildium for the past 1.5 years and find it to be easy to learn and navigate through. Whenever I need assistance, I can usually get a resolution by going through their Help articles. or contacting customer service and I get immediate responses.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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