Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

Expiring Leases
Expiring Leases
Expiring Leases
Pending Applicants
Pending Applicants
Online Payments
Online Payments
Maintenance Tracking
Maintenance Tracking
Company Financials
Company Financials
Advertise Vacancies
Advertise Vacancies

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



796 Reviews of Buildium

Overall rating

4.5 / 5 stars

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Therese from Empire Property Management

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Ultimate in Property Management Software

Pros

It is hard to narrow any one thing down, but it would probably be the task system. It helps us keep everything moving along in time and also keeps everything trackable.

Cons

I would prefer it if there was an option to enter in pets on the lease. Right now we have to put it in notes.

Marianne from ManpowerGroup Philippines

Specialty:  Real Estate Developer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Buildium material and Interface are awesome

Pros

The material and Interface for design format are a good update in the new app. I love to use this app and make sure that I offer this to my friends.

Cons

My one issue is that loading properties seems to take long and I notice that my phone is actualy the issue not this apps. good for this app. love it

Noel from C&H Duplexes

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Customer Service

Over all, I would suggest Buildium over Appfoilo (we use both for different companies) for the reports, the easiness of the layout and the Customer Service. They do have some things to work on but anytime I have called, they were about to help right away and I did not have to jump though hoops to get a quick answer to a problem.

Pros

The Software is easy to use and gets the job done. I like the layout of the reports way more then AppFolio.

Cons

The software could be a bit more accounting friendly. There are two main functions we need that it does not have so we are having to work around it which takes up a bit of time.
First, we paid a lot of bills with credit cards, it would be great to be able to reflect this on the invoices without having to do a fake bank account.
Second, not being able to select a unit in the duplexes a invoice is going to. Sometimes we have a bill that goes to every unit or just one and we need to be able to reflect that easily

Tricia from L A Management

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

support

I'm a dinosaur and don't take to change readily. They are extremely patient and able to get me to accept new features which I then am grateful I have.

Pros

I chose Buildium 5 years ago because they offered the best support and seemed to want feedback. I am not disappointed; they have exceeded my expectations. Support is extremely valuable especially when a company is constantly upgrading.

Cons

I want everything to cost less always.

Deniz from Erne International

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Product For Property Managers

We are solving our rental and facility management process end to end with Buildium. We are very happy, the only flaw so far, we are having difficulty in using mobile inspection app due to integration issue.

Pros

Ease of use with all necessary processes , good depth of functionality with add-ons like mobile inspection app. Very fast and effective support team. Product developtment process is good, voting system works well for most wanted new features. Good roles and responsibility definition with easy to define user role types. Very well accounting ledger structure.

Cons

Integration issues happening with mobile inspection app, there is lack of multilanguage support. We want to use the UI for non English speakers, a CRM add on would be great to track sales funnel.

Response: Buildium, Buildium

October 2018

Hi Deniz, Thank you for your review! We appreciate you taking the time to provide feedback. Regarding difficulties with the mobile inspection app, HappyCo, a representative from HappyCo will be reaching out to you shortly to work through the integration issues. Stay tuned! Best, Elizabeth Gill Customer Marketing

TAREK from CedarLand Investments LLC

Specialty:  Residential / Single-family

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Use it daily

Pros

I use Buidium property management software on a daily basis in our property management company. Love it

Cons

Buildium does have a little learning curve to get around with the way it likes to handle financials and reports.

Anthony from A. Russell Rentals

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

An Affordible All In One Solution

Overall I've had a positive experience with Buildium. The software works well, it's cheap and it does what I need. There's a little learning curve but it's minor given the payoff.

Pros

There's a ton of features, endless almost. The price is low enough for small rental businesses to be able to use it and most important, the core functionality of what you need to run a rental business is there.

Cons

It's a little confusing at first. After a few hours of working with it though I was able to get the hang of it. Also, for anything I couldn't figure out, the customer service resolved. In fact, their customer service is easily a benchmark for other companies trying to do the same.

James from Elite Property Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Buildium Support "team"

My overall experience with Buildium has been nothing but "positive". Kudos to everyone involved.

Pros

Buildium software is very user friendly. One can navigate easily and quickly. When needed, the Support Team is most efficient and effective. I highly recommend anyone interested in property management software to give Buildium a try.

Cons

I haven't found anything I don't like about Buildium software.

Jessica from Property management

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Property Manager Must

Great. Must have tool for property management. I especially like the development of lease creation and texting directly with tenants.

Pros

We called it the bible of information at the office. It was a great place to store all the information for each property, tenant, lease etc.

Cons

If one part of a process was entered improperly it caused a domino effect that at times would be hard to get to the bottom of.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Helpful to help run a property management company.

Pros

Buildium helps keep everything in order as you run a property management company. On the dashboard they show exactly what you need to see to keep things running. From outstanding balances, to maintenance requests. Highly recommend.

Cons

Aside from being able to have tenants sign agreements through Buildium, there isn't a way to have owners/clients sign any kind of documents. It would be helpful to be able to allow users send documents to sign to people other than tenants.

Julie from Raso Realty, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Take the Challenge

Anytime I need help navigating, I call and am helped every time. Can't ask for more than that!

Pros

Has many options to use what works for each company.

Cons

Can't get the big picture in my head [guess that's my problem though]

LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good but not great

I've been using buildium for seven years and I have seen it add more value every year but it's always at a cost of unusual behavior of the software or, as I've said above, non-intuitive interface (or outright incorrect programming). I've looked at other software for landlords and owners and Buildium has the most features for a relatively low cost. For the most part I'm happy but would appreciate a heads up when they are aware something is not working properly rather than the user having to discover it.

Pros

Makes communications and payments pretty easy with tenants through the Buildium software. We like our tenants can get insurance through their partnership with Buildium.

Cons

My accountant hates it. I have to do double entry with Buildium and Quickbooks. Their back systems sometimes fall short. (Reports not agreeing with their invoices to my company). The interface is clunky at best, especially renewing a lease. Not at all intuitive. Also, recently they have instituted "Captcha" with signing in. I hate it. Many times it's difficult to see the detail of photos you're asked to click on, such as "click on all crosswalks" - difficult to spot sometimes and just makes it take longer to log in.

cindy from Wayne & Prince Developers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Buildium is getting to be exactly what apartment owners/prop manager need

Reall happy with it, I loved QB but they did not cover all of the areas I needed. I used Yardi and HATED it, so Buildium is similar to Yardi, QB and it has a very functional accounting/financials area.

Pros

It offers all aspects of management, including banking and financials. Buildium keeps improving, I am very happy with it.

Cons

Some things haven't been changed yet (like being able to modify/revise a lease once written, to add in a new tenant to an existing lease without rewriting the whole lease.

Pamela from INCA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Buildium is for anyone

I have been happy with my decision to use Buildium since the beginning.

Pros

This software is extremely user friendly and can make managing your own properties a whiz!

Cons

I can't really say other than it is a little slow.

Kathi from Legacy Properties

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

New to Buildium

Makes our monthly rental tasks so much quicker and owners like the reports because they are easy to read.

Pros

Such a great product for a great price! Very easy to use and customer service is quick to respond.

Cons

Can't send individual emailed invoices to tenants.

Beverley from Lions Pride Properties

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Satisfied customer

I had problems setting up the epay account, the representative I spoke to immediately helped solve my problem, and made me at easy with the application.

Pros

Ease of use, online support, and good customer care services

Cons

I have not come across any issues with the software

Christine from Stonewall Condominium Association, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Simplicity and Ease of Use

So far we are able to use Buildium to our satisfaction. We are a self-managed condominium community and needed something all inclusive yet simple to use.

Pros

We mostly use this for accounting, monthly HOA fee collection, and maintenance requests. I like the maintenance requests capability the best.

Cons

It does not allow for a "daily digest" of emails from the Community Forum. It also does not allow for recurring journal entries. I do want those two features.

Linda from Property Management New England

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Buildium is a great software

Pros

The software is easy to use and they are always bringing on new items to assist in servicing our clients.

Cons

Categorization is not where I feel it should be - hoping that someday they will get it finished

Jessica from Sterling CRE Advisors

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Experience every time!

Pros

The software is easy to use and the online training is so helpful. I can usually figure out everything I need to know just from online help. When I cannot, someone always helps right away when I call. I have never had a bad experience.

Cons

I have no dislikes currently. I would highly recommend it.

Rian from GL-Pros

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Industry specific solution best used with a 3rd-party accounting solution.

Good property management application for managing rentals and tenants. Accounting functions are very weak at best and recommend use of 3rd-party accounting software even though Buildium does not support interface to interchange data. If financial reporting is critical would never use Buildium's accounting solution. Customer support is general poor as is technical support.

Pros

Easy to use by staff for tenant property management.

Cons

Accounting/bookkeeping is weak at best. No integration with 3rd-party accounting solutions. Recurring software issues with banking downloads. Slow or no software updates to known system problems. Customer support weak at best providing efficient solutions, great at giving workarounds to known system issues. Lacks standard accounting and system functions such as recurring AP payments.


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