Buildium Property Management Software

I like the system - it upgraded ny business no dought.

Pros

The system works well. i like the new features as well leasing option (but its too expensive)
sometimes its hard to understand the complexity of usw
though customer support resolves almost everything very fast.
easy to use
accurate
easy to follow up

Cons

cant send text easily
Crm for new customer follow up might be helpful reconciliation take a long time /more than few days.
the application is not easy to work with/only for the view.
extra features cost money

Pros

Great online support as well as in person. The software may be used by large and/or small companies.

Cons

It takes some practice to learn and get familiar with the software but once you learn it's no problem.

Pros

The tenant portal and its interface to the landlord side of the system is more robust than most systems. Also, the technical support folks are pretty responsive, even if the answer is "No."

Cons

There is no way to report historical vacancy. If I want to see our vacancy for this period last year there is no way to retrieve it.
I would like the standard income statement to follow the same chart of accounts as recommended by the National Apartment Association and as required by Fannie and Freddie in the annual reporting on their loans.
It would be helpful if the system were smart enough to know that a payment received September 30th really applies to October rent. As it is, the system overstates Sept and understates Oct.
It would sure be nice if the expense side of the income statement could interface to a payment system such as Quickbooks. That would eliminate the dual entry requirement and should improve the accuracy of the financials.

Pros

Very easy to navigate and use. You input the information and it does the rest for you. Love all the reports it offers and the overall convenience of having everything in one place to use.

Cons

Customer support usually has a long waiting time. I usually don't have to call it. They haven't reached out to see how the software usage is going after we signed up. Pretty much on your own.

Pros

all encompassing system, full accounting, tenant ledgers, maintenance, tenant contact, tenant payment receipt. Very quick and user friendly.

Cons

Very pricey. management not open to new ideas and not easy or responsive to enquiries. tenants cannot be emailed statements.

None

Pros

I am an accountant and my client is a Buildium licensed user. This product is outstanding. I found it easy to use, it has robust functionality as well as powerful reports. Even without looking at a tutorial or user's guide I was able to navigate and find all the information that I needed.

Cons

I exported data for accounting entries in QB desktop. I would love to see this siftware communicate with QB in some sort of way!

Pros

It's been great~ I've loved every aspect of Buildium. I appreciate we get emails on new items they add.

Cons

I wish phone support didn't have such a long hold time. When Id o get through, every time, the staff has been fantastic!

Not really.

Pros

Great company with great customer service! Seems to be moving in all the right directions! Keep it up.

Cons

Could be a little faster. It would be nice so be able to see a report that we can break up into all groups we use.

None

Pros

The software has everything my small property management business needs. The customer service is outstanding and the training is excellent.

Cons

I feel like the interface could be better designed, but that has no impact on the functionality of the system.

No other PM has taken the time to fix all the issues with our exact account. We have so many accounts that are not balanced. Instead, they would over ride, cut the check in the correct amount and send it off. NOW, I am stuck trying to learn the very difficult program along with balancing. I have checked on two other programs and considering leaving you. This process is too much.

Pros

I think the staff is very friendly but the 39 minute wait all the time is difficult to get anything accomplished.

Cons

Too many steps to take to accomplish one thing. Once something is coded wrong then you have to delete all the steps and start all over again. It is taking me 3-5 days to simply send out owner draws.

If you are looking for a reliable software to manage your own properties or you are a property manager who wants a nice solid software for a good price, I highly recommend Buildium.

Pros

I love the ease of use, their great customer service, their online client portal for tenants to pay online

Cons

There's not many cons, but if I had to name one, it would be the epay feature. It's really nice but I wish there was a feature that would instantly alert me when a tenant pays.

We could not do the volume of properties or manage the work orders and tasks without a software like this. Definitely the industry front-runner. More new features on the way, and we're delighted with the direction this company is going. An excellent value.

Pros

As we have grown in our abilities, the software continues to add features. Epay, EFT payments, work order sytem, communication and notes....all important to us.

Cons

The "Buildium Academy" training programs are very helpful. It is a complex product. In order to use the product to its fullest, this training and the excellent tech support make the difference.

Pros

Buildium is extremely user-friendly, which is important for a non accounting, non technical person like me! I love everything about it, and the customer service is the best I have ever dealt with! The software itself has all the features and capabilities you might need. We are very satisfied!

Cons

I can't think of anything I don't like about Buildium! The customer service people are the best and have been able to walk me through any questions I have.

Really like buildium, would add the ability to tack and store leads

Pros

Nice layout, easy to navigate. Very friendly customer service representatives. Accounting is made easy.

Cons

App doesn't always work when and I have a little trouble finding information. One con would be that there is no way to track and store leads for properties.

It's a good program, but sometimes a little difficult to maneuver.

Pros

Easy way to keep all the expenses, income in one place and not have to calculate or write my own program.

Cons

Hard to find some categories. It took me too long to find out where to go to run a Credit Check. When I went to see the status of their contract, I couldn't find the one that I had the result for. Again I had to do a lot of searching.

They need to address some of the critical functionality issues instead of waiting time on making the interface look "prettier" (they didn't even do that well!!) I am actively looking for w replacement that offers the same features, but that actually work.

Pros

The theory of linking to your bank account, eSign leases, recurring auto draft for customers is very appealing - in theory

Cons

Linking to Wells Fargo produces as many as 6 copies of the same transaction, requiring HOURS to reconcile your account! This has been the case for over the year I have been using the product and they appear to have no interest in fixing this. I bank with Wells Fargo, not some puny local bank. Unbelievable! eSign lease is also fraught with issues. My account was just randomly disconnected and it will be 24 hours before I am able to create a eSign lease. Completely unprofessional. The interface is very kludgy and not intuitive.

Pros

I am new to using Buildium and so far customer service has been great with all my questions in helping me get set up.

Cons

I wish there was a written instruction manual I could print out for some things vs. the videos. But I guess I'm getting used to it.

Would like it if once the statement was done a copy of the bills that are attached would print with the statement.

Pros

Like the all in one tenant section, like that happy inspector app is included with payment. I enjoy the easy interface.

Cons

Cannot bill actual owners invoices, or have an aged receivable for the owners to show what they owe. Was not told that personal bank accounts did not count for ACH and the whole reason for getting this systems was to make life simpler.

The "Buildium Academy" is a nice self-help feature. I consider myself fairly computer savvy, but this software is already extremely intuitive and has a load of tools to be able to teach yourself.
I'm eager to expand what we're using because we haven't implemented any of the free website functions yet. As of now, we're simply replacing about half a dozen excel sheets which made a mess of our finances, but even if that's as far as we went with it I'd say it's money very well spent. The ad hoc reporting and tracking of our finances are really what we needed, and Buildium delivers with great results. But increasing the capacity to talk with the other residents in the community, submit maintenance requests, notify residents of payments due, etc. are all going to be really nice perks.

Pros

The ability to automate monthly charges for each unit according to the percentage of equity saves me a lot of time every month.
The reports are all extremely easy to generate, and very customizable.
This is a really low-cost solution that has been invaluable when our accountant passed away. It has brought us forward 20 years in terms of the technology we can utilize to manage ourselves, and all in the span of a few weeks and at no cost beyond our time.

Cons

Entering payments in bulk is time-consuming. There is some capability there to do it, but it requires all of the units to be paid in full (and not carry any credit balance). I manage 39 units, and for me it seems like it's just faster to enter each payment individually.
Accounting start date is set in stone. I began the application assuming I would use our old set of books for the first few months of the year, and Buildium for the remainder of the year. I quickly changed my mind, but not soon enough. It added a bit of work on my end to square that up. I still was able to begin our history from the first of the year, but had I chosen that from the get-go it would have saved a bit of time, and once the selection is made it's made for good.

Pros

anyone with basic common sense can use this product. overall appearance is simple and to the point but not basic.