Buildium Property Management Software

Pros

Great tool to manage tasks and is very user-friendly. Searching for tasks or work orders is quick and effective.

Cons

We did not have any complains other that the fact that we are a small team but we maxed-out the available spaces. I don't know if it has the capacity to forecast asset replacement for budgeting purposes.

Pros

That it made following a properties history easy with the landlord and the tenant. It had every transaction linked to a property. Customer support has been very knowledgeable.

Cons

Does not handle sales tax easily and if there is different commission splits or more than one agent on a property was not able to show on reports.

Daily operation is made easy with reliable and efficient accounting features. Technical support is quick to resolve issues upon request.

Pros

Customer service by phone call or e-mail is most impressive. Response to help request is quick and follow-up until problem resolution never fails.

Cons

Cost of additional add-on feature can increase monthly fees. Owner or resident portal access may not be ease for some.

Efficiency and reliability with daily operations of property management. Cloud-base provides 24/7 access anywhere!

Pros

Most responsive customer service via phone or e-mail handled by knowledgeable and courteous representatives.

Cons

Owner portal navigation is not easy by everyone. Upon owner's inquiry, we offer one-on-one phone call to navigate the owner's account together.

Pros

Ease of use and flexibility. The portals for owners, vendors, and tenants are easy to navigate. Customer service is outstanding!

Cons

The reports features could use more flexibility with editing. It would be nice to open more than one window at a time.

Pros

They regularly do updates to the software to make it better and it has nice communication abilities.

Cons

The price keeps increasing significantly and might be an obstacle if you only manage a small number of properties.

Pros

ease of use of software.

Cons

wish violations letters linked to owner acct
change posting dates association wide w/o having to delete each owner first

Pros

I am not an expert in accounting yet this software was simple to understand. I was worried before making this purchase. Some reviews mentioned that it was a complicated software. I found this to be untrue. If I get stuck on somehting there's always someone in customer service to help me.

Cons

I don't think I have an issue to complain about. Maybe as time goes on I will find something but for now, no complaints.

Time saver

Pros

The customer service is superior to any other rental software I've ever used. I can always get a real person on the phone to help me solve any issues.

Cons

I wish I had a little more flexibility with splitting my commercial units. But customer service has help me to "trick the system" getting the end result I was looking for.

Pros

I like that this product is so easy to use. Very easy to explain the leasing agents and it helps us be more organized

Cons

Its kind of annoying that when you go to log in that you go through two separate pages but its really not that bad

Helped to organize rent roll and maintenance management.

Pros

We have been using Buildium for about 5 years now. It is really good at the things the company wants to be really good at. Very easy to use, reliable cloud based application, integrates well with other ad-ons.

Cons

In a day and age when user flexibility and customization is the new norm, this company takes a "one-size-fits-all" approach to the software. Forcing people to adapt to using the software the way they want you to, as opposed to allowing you to customize the software to adapt to your preferences. They also arbitrarily make changes to the program's functionality with little or no warning. If you are fine with this sort of thing, then you will love the program. If you prefer things your way, I would suggest continuing your search.

Pros

this is software is easy to use. we don not have to go through lengthy training sessions for new employees.

Cons

some features are only for US market. we do hope that we will have online payment integration for Dubai soon

Pros

Regular improvement continues to make the software better with new useful features. Very good tutorial and customer service.

Cons

I would like to have the option of customising the reports especially the owners' statements. Ease of use also needs a bit of improvement.

It helps us manage places and people without leaving my desk to go to file cabinet

Pros

It keeps me from having to create binders to keep track of each property. And paper binders don't send reminders!

Cons

The mobile app still needs work to become as useful as, say, my QBO bookkeeping app. It has basic functions but doesn't have the dashboard listing functions yet. Wisely, tho, they added a button to go to the full site that automatically logs you in.

I had been using a DOS based management program for nearly 20 years and had to go online due to the changes in technology. It was a very stressful time trying to find a program that could do what we needed and was affordable and that I could manage on my own. Buildium has been the answer. We LOVE the online payment option for our tenants and landlord. We LOVE all the reports and the way the accounting process is set up. Most of all, we LOVE the excellent customer support we recieve from the Buildium team. The whole experience has been outstanding.

Pros

The customer service is OUTSTANDING! There is no way to be able to solve all the problems of transitioning to a new program on your own; I tried that with another program, using the excellent documentation they had provided but was never able to overcome some of the posting problems I encountered. I ended up frustrated and stressed out from being unable to understand how the program wanted me to do things. However, when I ran into any problem with the Buildium program, all I have to do is submit a support ticket. I normally recieve an answer back within 24 hours. If it is a serious problem, I call customer service and I am ALWAYS able to reach a LIVE, FRIENDLY, American speaking Specialist that is able to see what my program is doing and walk me through the problem to the point that I can manage it and they always explain what is going on so I can understand it!! It is the absolute best program I have ever used, in any field, in my entire 40 year career in Property Management! And they are constantly updating the program and making it better! I don't think I have ever been happier with a buying decision in my life. I highly recommend this program and company to anyone who is going to be managing real estate.

Cons

The ONLY thing I can think of that I don't like about this program is that one of the report sorts I use is done by the owner first name, instead of last name and the security depsoit breakdown report is done by Owner name, instead of the Tenant Name. Other than that, I can not think of a single thing to complain about. It is a great company!

Pros

Completely user friendly. The fact that you can send the reports to excel and accommodate them according to each client is great.

Cons

Wish it could interface with quickbooks. It doesn't have an aging report. If a client has a credit balance it doesn't show in any report.

Pros

It's so user friendly and logical, easy to learn & navigate. It keeps everything about a property organized for easy access so we're not searching through files and emails to get information!

Cons

2 things but nothing major:
I can't send work orders to more than 1 email address.
It would be helpful to have a pre-printed line in the notes section at the bottom of the work order form which says:
PLEASE REPLY TO CONFIRM RECEIPT O F THIS WORK ORDER

Pros

I like the functionality. My tenants can pay online so there is no excuse for late payment. Tenants can submit maintenance request online and I can view it on my phone from anywhere. My owners can login and view their accounts online.

Cons

I don't like that you cannot send a copy of the invoice with the rental owner statement. You cannot generate a bulk email for the income and expense statement and send to all the owners you have to send individual reports.

Pros

Easy to use and the online access. Accounting is getting better and the developers listen to your suggestions

Cons

Accounting side needs to cater to Association/ Condominium management not just rentals
Customer service contact needs to improve

Pros

We are able to keep accurate records and notes for our tenants and association owners. We can provide reports and access to the website for our rental owners.