I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business.

As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters.

There are hiccups with any new application or program. The hiccups with DoorLoop have been minimal and easily remedied by the simple fact of the company's attention to their customers. The online tools are a tremendous help, the online chat support personnel are extremely knowledgeable and professional. Once up and running, we were not abandoned like so many other programs do. The support continues and check ins from staff continued even after we were up and running.

The fact that the owners now can see for themselves the rent information and outstanding balances has been the most beneficial - so far. We have barely scratched the surface on what this product can do and it has already been saving us time, money and energy!

There are some items that could be tweaked but I haven't found a feature that falls under not liking this product.

I called to get help on the program was not working properly. They told me I had to upgrade the account. In order to help me. Then he wrote back and told me he hasn’t heard from me and he was going to close out my account after they have already collected the money! Don’t use [SENSITIVE CONTENT]! I have never been treated so rude from this company. I always used [SENSITIVE CONTENT] and he was always very helpful!

The product was easy to use when it worked right kept all the information together that was needed If it would keep the numbers correct it would have been a great program. It does not work for me. They need more training on the program and better communication.

The software did not keep the records correct and you could not delete anything unless you call someone.

Customer service has been amazing. They are always willing to jump on a call and fix your problem. Software is great but the customer support is even better.

It is super powerful while also being simple to use.

I think front end websites are coming. That would be great. Also a few more options to track where a unit is in the lease process (ex, rented, vacant, under construction, notice, delinquent, eviction.) These would help us keep track of where units are in the process.