DoorLoop

RATING:

4.9

(580)

About DoorLoop

Get a fully customizable property management software that helps manage your properties from one place. Unlimited free training, support, and migration is included. Try it risk-free, no credit card needed. ------------------------------------------------------------------------------ Key features of DoorLoop include custom reports, document storage, online advertising and role-based access permissions. Its accounting suite lets supervisors access financial statements and collect rent via credit cards, automated clearing house (ACH) or other channels. Additionally, managers can receive maintenance requests, track progress across work orders and set up a customizable website for property listings. DoorLoop is one of the only systems with an open API and Zapier integr...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DoorLoop Pricing

DoorLoop is 50% off your first two months. Try it risk-free, no credit card needed.

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Available

DoorLoop Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DoorLoop

1 - 5 of 567 Reviews

Csilla

1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

Doorloop Is The Leader In Property Management.

User Profile

Irving

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

The easiest and most affordable

PROS

Definitely the ease of use. Our last software took us months to figure out, and cost a fortune for training. After a few painful years, we finally made the switch because they didn't have certain features we wanted that doorloop offered. To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before, not only took a matter of days. It definitely took the pain out of migration and training.

CONS

I'm still waiting for the Zapier integration to be fully connected with all the apps so we can start doing some automation with our other programs.

Reason for choosing DoorLoop

The cost and ease of use

Reasons for switching to DoorLoop

Because I felt like we had to be accountants to use the software. It took 45 minutes to reach tech support which simply wasn't acceptable when we have a growing business to run.

Phillip

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Would recommend DoorLoop

PROS

Ease of keeping track of Leases and tenants as well as payments on each apartment.

CONS

Honestly don't have anything we have not been able to work through with the help of support.

Reason for choosing DoorLoop

didn't have reporting we needed for our accounting and DoorLoop was the cleanest and easiest to navigate through

Reasons for switching to DoorLoop

previous software didn't have the needed accounting reporting needed and DoorLoop was easier to navigate.

Nickalaus

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2022

Not Designed for the Accountant at Heart

It is a start up so you are going to get a very start up based experience. Meaning, that you may end up knowing more than the person helping you. I quickly found that after using the product for an hour I knew more about certain parts of the software than the sales rep. I was also a little disappointed that the sales team does not know "Property Management" they are just trying to see you a product. So be prepared to educate on the business to some degree. They are all nice people and they do want to do a good job, they are just in their words "new". I think that in several years they can dominate the market, but they are not there yet. I find that they are responsive and I liked that you communicated by Zoom, it felt more personal.

PROS

Single software to address numerous concerns around managing your real estate. The Customer Service was helpful. It feels fresh and clean and is easy to navigate and requires little learning curve to get going. It gives you a intuitive feel when using the majority of the product.

CONS

Basic Betty is how I felt the product was. So while I was excited that this would be a single software to do it all, I quickly learned that it was just your basic approach to each process they help you manage. So while they can do the majority of what you need in the rental property management space, they are not doing any of it at an expert level. Meaning, you get the entry level for what you are trying to do. The accounting package is okay, but it is not great, you probably want to strongly consider a true accounting software for accounting. They can do more, BUT the name of the game is "work around". I wanted to track specific details for my tenants, like their basic demographic information not an option, told you can just enter random notes in a note pad. Your Google/Apple contacts has the ability to track more information about your tenant that your property management software. That is now where I wanted to be. I want to track expenses at the "Unit" level, they cant not do that they track at the property level, so if you have a single property that has multiple units (Apt Complex, Duplex, Storage Facility) you have to create "properties" for each of these to be able to track expenses for them. Settings are at the Property Level and so you would get the opportunity to change settings for each unit over just changing those setting one time. This can create a lot of work for you if you plan to have larger properties.

Vendor Response

Thank you for your review, Nickalaus! We're glad to hear that our clean interface and awesome world-class support team have been great assets to your business. We hear your feedback about accounting and assure you that we are constantly expanding DoorLoop's features based on our users' feedback. You can look forward to even more robust accounting features in the coming months. In addition to that, it's always our goal to offer comprehensive support that gives you the tools you need to succeed. Thank you again for your feedback and for being a part of our family!

Replied October 2022

Lynne

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

One Year of DoorLoop

The whole staff has been very pleasant to work with. Having a personal training person has been very appreciated. He has checked on my progress, kept in contact with me and made sure that the transition to DoorLoop went smoothly. I have enjoyed the webinars that I have been able to attend. The information was very helpful. I would recommend DoorLoop to any property owner or manager.

PROS

I have worked with DoorLoop for a year now. I have learned a lot from this program. It keeps excellent track of all of the rents, payments and financials for me. It has eased the management of my rentals. All the updates they have done over the last year have made the whole programs even more efficient.

CONS

Very few things that I don't like. I wish units would be separated on the owner monthly report, for ease of identification.

Reason for choosing DoorLoop

After working with the DoorLoop trial, I found that it was easier and did more of what my needs required

Reasons for switching to DoorLoop

Needed a program that would keep better track of all my properties with less individual input from me.

Vendor Response

Lynne, Thank you so much for leaving a review, we know that you're busy and your kind words mean so much to us. We'll continue improving the system, and make sure that the product team hears about your request on how we could make DoorLoop even better!

Replied November 2023