--- title: "PayHOA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PayHOA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PayHOA is a good fit for you!" source_url: "https://www.softwareadvice.com/property/payhoa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HOA Software](https://www.softwareadvice.com/property/community-hoa-software-comparison/) / [PayHOA](https://www.softwareadvice.com/product/61833-PayHOA/) / PayHOA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/61833-PayHOA/) Reviews [Alternatives](https://www.softwareadvice.com/product/61833-PayHOA/alternatives/) # PayHOA User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 728 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 534 reviews (73%) - 4 stars: 163 reviews (22%) - 3 stars: 22 reviews (3%) - 2 stars: 7 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - PayHOA is one stop shop for all my needs on managing HOA community, especially you can send emails and announcements to all the community member easily, also homeowner can see the latest update from payhoa too. - PayHOA has met those expectations by providing an organized, easy-to-use platform for managing homeowner information, collecting dues, tracking payments, and communicating with residents. - As the treasurer, I find it solves critical problems like keeping accurate accounting for each household, sending annual invoices, and tracking late fees. ### Most mentioned cons - The current process requires lower-level violations to be marked as "completed" before an elevated violation is issued, which can understandably confuse homeowners who then question why a violation is being escalated if the earlier one shows as completed. - Certain transactions, such as reserve expenses, transfers between accounts, and historical corrections, can sometimes appear in ways that distort financial reports if not carefully configured. - Some functions require additional accounting knowledge and reconciliation, and the compliance module does not provide an ideal way to maintain a clear escalation history. ## PayHOA customer reviews Showing reviews 1-25 of 728 (page 1). ### Top HOA software - Overall rating: 5/5 - Reviewer: billy c. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! It really takes the work out of tracking expenses and owners for a community. Tax returns with them are a breeze! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease to get setup and running for my community. I uploaded a document and all the units were created. #### Cons The AI support is off track sometimes. It have to ask for a human sometimes because we’re not on the same page. --- ### HOA Treasurer - Overall rating: 4/5 - Reviewer: Michael H. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a little too much for us. We are a small HOA and just didn't need all the features it provided. The support staff was helpful in trying to resolve some of the issues we had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very thorough package. It covers pretty much everything an HOA needs. The support staff was knowledgeable and accessible. #### Cons We had trouble getting the dashboard to display the correct numbers. Individual tabs were correct but the dashboard seemed to be picking up data from somewhere else. --- ### Multiple site management company use - Overall rating: 5/5 - Reviewer: Martin S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a good experience. Coming off of a more robust RealPage product, PayHOA holds its own very well. Customer support personnel are very helpful, although at times lightweight. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use, good customer support both via email and phone, easy for homeowner to set up, good value for the cost. #### Cons weak in report writing although most needs can be met, can't save reports in Excel format, not a lot of onboarding one on one - although not particularly needed. --- ### A really solid, user-friendly property management system - Overall rating: 5/5 - Reviewer: Abigail J. - Industry: Accounting - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The owner portal has been excellent for collecting monthly payments, fines, fees, etc. With almost everyone on autopay, it has greatly simplified taking payments, and gives both the owners and board/managers visibility. The UI is pretty straightforward and the value is excellent. We have always gotten prompt, useful replies when we have had questions or run into issues. There are features we don't use, but for our purposes, it's great. #### Cons It doesn't integrate with external bookkeeping platforms like QBO or Xero. That makes sense, since PayHOA offers basic financial reporting; but it does lock users into the PayHOA ecosystem. #### Vendor response Hi Abigail, thank you for the review! It's great to hear that the owner portal and autopay have helped simplify payments for your association. The feedback on integrations is helpful as well. We're always working to improve the platform, so we hope your experience only gets better from here. Thanks for choosing PayHOA! Replied September 2026 --- ### High Value HOA Management SAAS - Overall rating: 5/5 - Reviewer: Josh M. - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with Pay HOA; the software is reliable, and the staff is good at what they do, and the price is reasonable. That’s about all you can ask for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pay HOA is a very good value for the money. Their tiered pricing system was ideal for our small community. The tool is very easy to use, but when you need support, the Customer Support team is very responsive. There are a lot of features, including transaction classification, budgeting, data reporting, invoicing, payable management, a voting module, an API with a bank (AAB), 1099 processing support (extra fee), accounting support (extra fee), a voting module, and more. #### Cons There are some minor user interface bugs, especially with newer modules (e.g., voting), but the team is good about addressing these quickly, and over time they reside. The Pay HOA team needs to improve the security measures and automation features related to their direct bank API with Alliance Association Bank (AAB). The current processes for opening new bank accounts with AAB (via PayHOA’s API setup) are not handled via software-based work flows; it’s all over email, which feels unprofessional in the modern banking environment. In addition, some information that is handled by email should not be; they need to use encrypted networks for the transfer of sensitive information. I have honestly been quite shocked by the AAB API process. Everything with PayHOA seems secure, smooth and seemless, but not the AAB API account setup process. It needs improvement to meet the high bar of modern banking. Once accounts are setup, it’s smooth, but the account setup process and account data exchange process needs work. There also needs to be an automatic password reset option for the AAB accounts. I should not have to email someone to reset my password. I find this unacceptable. #### Vendor response Hi Joshua, thank you for such a thorough review, especially after two years with us. Hearing that the pricing, support, and day-to-day reliability have held up over time means a lot. It is also helpful to get feedback about what could be improved. While some processes are set with the banks themselves, banking and security are areas we're investing in, so this feedback is helpful and we'll make sure it is passed along. If you need to speak with anyone about concerns, please don't hesitate to reach out. We hope your experience only improves over time. Thanks for choosing PayHOA and sticking with us. Replied September 2026 --- ### Comprehensive and Fairly Priced, But Navigation Needs a Rethink - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall: strong functional depth and fair pricing, held back by an interface that needs real UX investment, especially in navigation clarity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It handles accounting, communications, architectural review, and document management in one place, and the pricing is fair relative to the feature set — we didn't feel we were paying for bloat or missing critical tools. #### Cons Where PayHOA falls short is usability. As someone with a software development background, I've found the interface non-intuitive, particularly around menu naming — labels often don't clearly reflect the function behind them. This isn't just a personal nitpick: I regularly field questions from other board members who can't find how to complete basic tasks because the navigation doesn't guide them there. Other platforms we looked at made this kind of navigation feel a lot more natural. The other weak spot is the website builder. It's currently bare-bones — functional enough that we're still using it but it is limited enough that we're actively considering moving that piece to WordPress or another dedicated service. #### Vendor response Jim, thank you for such a specific and useful review. It means a lot that someone with a software background dug into this. We are consistently working on the platform to make it more user friendly and add new functionality, so we'll make sure this feedback gets passed along. It does sound like the platform functionality is working and valuable for your community as well, which we're glad to see. Thanks for choosing PayHOA, and if there's anything we can help with directly, please don't hesitate to reach out. Replied September 2026 --- ### A Must have integrated self managed HOA management tool - Overall rating: 5/5 - Reviewer: Dana H. - Industry: Management Consulting - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am extremely happy with PayHOA in the services that include a website builder, resident messaging board, notifications links via email and text, and the ability to address maintenance issues and concerns in real time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of integration with our existing data and banking network. Also, the online training tools and personal training opportunities provided Board members with a thorough understanding of the product. #### Cons We are just ending our trial period and so far there is nothing about the product that I have identified as not being useful. #### Vendor response Thanks, Dana, this means a lot, especially coming from a new customer. Glad the data migration and training gave your board a real handle on the product early on, and that everything you've worked with so far has been useful. Welcome to the PayHOA community! Replied September 2026 --- ### Vice president at Piscatway commons - Overall rating: 5/5 - Reviewer: Jyoti P. - Industry: Facilities Services - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s good, i haven’t explored all but so far it’s good and really helpful doing our work faster. Worthof money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy view, good menu arrangements, demo video helped me to understand how to access site and its features #### Cons I can not upload video, I wanted to send one complaint about leakage in this case sending video .mov file is important #### Vendor response Hi Jyoti, thanks for the review! We know you're new to the platform, but glad it's been helpful and working out so far. If you have any questions about documents and what can be uploaded to the platform, please don't hesitate to reach out to support. We have a great team who can help answer questions and make sure you get what you need. Replied September 2026 --- ### PayHOA Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a solid experience. It is very affordable as well, which is much-appreciated. We stopped using a property management company and brought everything in house, and PayHOA has made that a pretty seamless transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It provides an easy-to-use and streamlined platform that allows me to manage my homeowner's association. It helps with bookkeeping, keeping up with maintenance requests, mass communication, and sending out invoices/collecting payments. #### Cons It can be a little finicky from time to time. Sometimes information is presented in slightly broken ways (information overlapping each other in the Units section for example). I think the bookkeeping tools are mostly easy to use, but I wish I could customize (add/remove) categories for the bank transactions. If there is a way to do so, I can't figure it out, so it could probably stand to be a little easier. #### Vendor response Hi Joshua, thanks for the honest feedback, and congrats on making the transition to self-managing. You can actually customize your transaction categories under the chart of accounts, here's a quick guide: https://intercom.help/payhoa/en/articles/3474373-how-to-customize-the-chart-of-accounts We are always looking for ways to improve the platform, so we'll look into ways to improve usability. If you have any other questions, please don't hesitate to reach out to support as well. We have a great team that's always happy to help. Thanks for choosing PayHOA! Replied September 2026 --- ### Game-changer - Overall rating: 5/5 - Reviewer: Cesar G. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pay HOA has completely simplified how we run our community. Everything lives in one place — no more bouncing between spreadsheets, emails, and separate tools. The dashboard is clean and easy to use, even for board members or homeowners who aren't tech-savvy. Homeowners love the flexibility to pay online, whether it's a single payment or setting up automatic recurring payments — it's cut down on late payments and back-and-forth reminders. Pay HOA also handles our tax filing, which has been a huge relief and saved us hours of work. On top of that, we can track homeowner projects right in the platform, so nothing falls through the cracks. Overall, it's made running our HOA so much smoother. Highly recommend it to any community looking to simplify their operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pay HOA has been a game-changer for managing our HOA. It keeps everything in one place — no more juggling spreadsheets, emails, and separate tools. The dashboard is clean, intuitive, and easy to navigate, even for board members who aren't tech-savvy. Highly recommend for any community looking to simplify HOA management. #### Cons I don't have any complains. Overall, Pay HOA has made running our HOA feel manageable instead of overwhelming. It's intuitive, comprehensive, and has genuinely improved how our board operates day to day. I'd recommend it without hesitation to any community association looking to simplify their operations. #### Vendor response Hi Cesar, Thanks for the detailed review! We love hearing that PayHOA has been a game-changer, especially for board members who aren't tech-savvy and are volunteering their time to make their community better. Being on an HOA board can definitely be overwhelming, demanding, and sometimes thankless. We're grateful to be able to help alleviate some of that. Thank you again for the recommendation and everything you do. We're glad to have you as part of the PayHOA community. Replied September 2026 --- ### 100% recommend! - Overall rating: 5/5 - Reviewer: Amy C. - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would highly recommend this program to other HOA's. It checks all the boxes for self-managed HOA's! Customer service and the help section is very responsive, clear and helpful. I think onboarding the accounting section could be more in-depth especially for those that don't have that background but once up and running it is a great tool for our board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the overall software because it incorporates what we need to run our HOA even with our unique attributes and the cost is very reasonable for the size of our community. The Accounting package along with AI really shortens up the time for completing tasks and is super easy to navigate. I appreciate the many features for the homeowners and maintaining information about individual units is most helpful for board history transitions. Everything is at your fingertips with the reports, and it streamlines the workflow for our board members. It really does make volunteering in the community a lot less cumbersome! #### Cons We operate our own water system and incorporating the utility software with the payhoa's accounting package creates more steps and is a challenge for people without accounting experience. There isn't the ability to separate out the accounts receivables and tie them to specific accounts to tailor the reports. #### Vendor response Amy, thank you for such a detailed review, it means a lot. We're glad the financial side + AI is saving you time, and that the documented community history is making board transitions so much easier. That "less cumbersome" line is exactly what we're going for since volunteering for your HOA shouldn't feel like a second job. The feedback on the utility software integration is really helpful too. We're always looking to improve the platform and explore future integration opportunities. We've passed this feedback to our product team. Appreciate you being part of the PayHOA community. Replied August 2026 --- ### Updated thoughts. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Still excellent. I would recommend any HOA check the company out. If your HOA is self- managed, the features offered will make you seem like a professional organization #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They continually add services, most recently home resale documents through HomeWise Documents. They also added bookkeeping and accounting services. #### Cons As services broaden, monthly fees increase. Having said that, the fee for services provided is still reasonable. --- ### Highly Recommended Choice for Association Management Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive been using the software for about 4 years and the whole experience is very user friendly. Customer support is always very helpful with follow-up to ensure your problems are solved. New features are being added. The pricing is perfect for a self-managed association or small management company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the software tailored with the help from customer support from set-up forward, make this a very user friendly option. The audit trail for every task makes information readily available keeping operations transparent. #### Cons The payables feature could use a little tweaking to prevent possible double entries when printing checks as the form of payment. #### Vendor response Hi Amanda, We always love heading from who have been with us for years. I'm glad you're still finding that the setup, support, and cost work for your association and that the audit trail keeps things transparent. The feedback on printed checks is also helpful, as we're always looking for the best ways to improve the platform and new features that will help our customers. Thank you for taking time to share your experience and leave a review! Replied August 2026 --- ### A Great Solution for a Self-Managed HOA - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with PayHOA has been very positive. As a self-managed HOA, we needed a system that would help the board stay organized without making the process overly complicated. PayHOA has given us a central place to manage homeowner accounts, payments, communications, documents, and association records. It has also made it easier for homeowners to access their own information and make payments online. There was a learning curve in the beginning, and a few areas could be more customizable, but once everything was set up, the platform became an important part of how we manage the association. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PayHOA gives our board one place to manage most of the day-to-day work of the association. We can track homeowner accounts and payments, maintain owner information, communicate with residents, store documents, and keep better records without having to use several different systems. I especially like that homeowners can log in and see their own account information and make payments online. It has made managing a self-managed HOA much easier and gives the board better access to the information we need. #### Cons Some areas could be more intuitive, especially when you are first setting up the community or trying to find a specific report or function. There are also places where I would like more flexibility in customizing reports, notices, and association workflows. Once you learn where everything is, it works well, but certain tasks take more clicks than I would expect. #### Vendor response Wow, thanks so much for the detailed review, Julie! It sounds like you're getting a lot of great value from the PayHOA platform. We're happy to hear it's making the day-to-day management of your community much easier, as that is exactly the point. We've got a lot of AI functionality coming down the pipe that I think will really help with some of the customization you're looking for. Stay tuned for more on that! Replied August 2026 --- ### PayHOA saved our self-managed HOA time, money, and stress! - Overall rating: 5/5 - Reviewer: DuWayne G. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As with most HOAs, our board is all volunteer and most are not knowledgable when it comes to creating websites, working through accounting issues, etc. However, PayHOA's staff (live and online) have made the process much easier than I expected. Even more, they do it with a very positive attitude. I think PayHOA has some of the best customer service representatives that I've ever dealt with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We recently switched from an HOA management company to being self-managed. I researched 9 different management site options for our HOA and sat through mulitple demos. I kept a side-by-side comparison spreadsheet and over the course of 3 months, found PayHOA to be the correct fit for what we need. The cost was within our budget (we saved A LOT by switching), and the functionality is great! What used to take several weeks with the HOA management company (ACC reviews, homeowner requests, etc.) can now be accomplished in days. PayHOA gives us ways to contact our neighbors immediately with notifications about work maintenance, gate issues, etc. One of the biggest pluses is the amount of training videos PayHOA offers and their live support is incredible. When I reach out with a questions (I'm the Treasurer for our Association), I usually receive an answer the same day. I have had many face-to-face video calls where the PayHOA staff has walked me through an entire process to get everything ready to go when we began getting our site set up. #### Cons The onboarding process does take a long time, especially since we switched mid-year. Most of the issues were not due to PayHOA. Our previous management company sent us two large checks to close out our account and we had to back into all the numbers that comprised the checks. We had to do some work-arounds to make the PayHOA system balance. I wish that part had been smoother. The accounting module of PayHOA is functional, but it could be a bit more user-friendly. #### Vendor response DuWayne, we greatly appreciated this super detailed review and all the time you put into it. We're truly appreciative that you selected us as your platform to manage your HOA going forward. It's great to hear the platform stood out across nine different options. You clearly did your research. The cost savings and operational efficiencies you guys have realized are amazing. Again, we appreciate you sharing that. It's clear you and your board are doing a great job managing your community. Appreciate you being part of PayHOA! Replied August 2026 --- ### You need to switch already! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, extremely user-friendly, and, in general, very intuitive. When I have needed support, I have been able to talk to someone quickly and get an answer to my issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me combine the Association website with the Property Financial Management system. I am not switching between portals. #### Cons Nothing so far; there are some features I would like to see, but I understand those are in development right now. Looking forward to having them available! #### Vendor response Hi David, thanks for the kind review! It's good to hear that the platform has been user friendly and helpful so far, but we're particularly happy to hear that you're looking forward to new features. We're constantly updating and improving the platform and are very excited about some of the new functionality that's in the works now. We hope you enjoy it when it's released! Replied September 2026 --- ### Easy-to-Use system for invoicing and payment with great ROI - Overall rating: 5/5 - Reviewer: Dan P. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PayHOA was easy to deal with in getting started. They did a great job taking our data and importing into their system with few to no issues. They are pretty good at responding to questions we have had (which have not been many). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found PayHOA very easy to use while having great functionality for our needs. The set of members and households is straight forward and flexible enough for our needs. #### Cons We have not run into any serious issues with PayHOA. Their banking partner Western Alliance Bank is not as user friendly however. #### Vendor response Thanks Dan, we appreciate you taking the time to leave this review. We're happy to hear you found PayHOA easy to use while also having the robust functionality you need to effectively manage your community. Replied August 2026 --- ### Great Support with intuitive dashboard - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great onboarding support and intuitive dashboard. Ease of use for residents for setting up auto-pay for HOA dues. #### Cons When importing users coming from a spreadsheet, some issues are faced if the fields don't match template and manual adjustments is required. Would be nice to have auto-format. #### Vendor response Appreciate the review! Our AI importing tool should help alleviate what you described in the Cons section. Glad you had a great onboarding experience and are finding the platform easy to use. Replied August 2026 --- ### 5 Michelin Stars! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is unbelievable how easy this is to use, how many features it has and how inexpensive the product is. Amazing value for the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to link all of our bank accounts into one place. We can now see all transactions and issue vendor payments straight from the system. The reporting is beautiful and so relieving. We were in spreadsheets before this. Now the system takes care of reporting for us automatically. #### Cons We have 326 homes so the document repository grew really fast when we started utilizing it to store individual homeowner documents. I wish it had the ability to add/assign a document to a homeowner straight from the Documents tab. I wish it was organized better in the Documents tab if we've added documents to individual accounts. #### Vendor response Hi Samantha, Thanks for the review - love the title! It's great to hear that PayHOA has been valuable for your community, especially in terms of reporting and features. The feedback on document organization for a community with several hundred units is also helpful, thank you for sharing that with us. It sounds like you had a very thorough selection process as well, with a diverse array of vendors. We're happy that PayHOA came out on top and that you're part of the PayHOA community now. Welcome! Replied August 2026 --- ### Saves us a ton - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a lifesaver in many ways . Spent 4 times more with an actual accountant so it’s saving our nonprofit a lot . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Always ready to answer questions , does a good job of generating reports, fast way to broadcast messages #### Cons The accounting process is a bit clunky. You have to hunt around to find entries, generate invoices individually for owners who want to pay ahead #### Vendor response Thank you for the review Janice. We love hearing that PayHOA is saving you time and that our support team is helpful at answering questions. The feedback on the accounting process is helpful as we build out the platform, but we're glad that it's still better than your time with an accountant. Thanks for choosing PayHOA, we hope to continue improving your experience in the future. Replied August 2026 --- ### Excellent product, service, and support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely Excellent!! I have had to call in a couple of times for some support and the issues were fixed immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PayHOA has been amazing to work with. I have had the service for about 8 months and I manage a small COA (condos) in Missouri. Terrific customer support, easy to use and the features are terrific. I really haven't found anything negative. Takes a bit to get used to when you first start, but the learning curve is really fast. I am also a homeowner in the complex. Excellent all around. Saves tons of time and money. #### Cons The only thing (which is very small) is if you're a homeowner and also the admin, you cannot separate the two accounts. If you try, the system will kind of lock you out because of the cookies on your computer. Basically, you have to work around that a bit. #### Vendor response Hi William, we're glad your Missouri COA found the learning curve to be quick and are saving both time and money. It's also great to hear that you've had a good experience with our support team. Our team is truly invested in our customers, so we're glad they were helpful. Thanks for choosing PayHOA! Replied August 2026 --- ### User-friendly interface lacking Bank Synchronization - Overall rating: 4/5 - Reviewer: Homestead Community Associates I. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PayHOA is a strong all-in-one HOA management platform with excellent potential for small and mid-sized associations.The primary opportunities for improvement are accounting usability, bank synchronization, reporting flexibility, mobile functionality, and navigation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Centralized platform – Financial, homeowner, document, and communication functions are available in one place. #### Cons Improve Bank Synchronization Increase the frequency of automatic bank synchronization. Provide a manual "Sync Now" option when immediate reconciliation is needed. Provide clearer notifications when a bank connection fails or is delayed. #### Vendor response Hi Lavanya - thanks for the review and improvement notes. We are consistently updating the platform, so hearing about new features that would help customers, such as a "Sync Now" option, is helpful as we build out our roadmap. Thanks for choosing PayHOA, we hope you continue to get value out of the tools and that the value you get only increases over time as we enhance the software. Replied September 2026 --- ### 100% Collection Rate since implementing PayHOA! - Overall rating: 5/5 - Reviewer: Sherrie S. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Whenever we've run into any issues, PayHOA support is always there to help us figure out a resolution. The help articles are helpful but if they don't provide the answer, it's easy to request human feedback. Even scheduled appointments for working through questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy transfer of spreadsheets into organized system that makes our POA look so much more professional. Provides transparency for our board and association members. #### Cons The reports could be better if they were more customizable. The small print can be hard to read. I'd like to be able to choose which categories to include. #### Vendor response Sherrie, I responded to your G2 review earlier. Thanks for sharing your positive experience here as well. We're always looking to improve the platform, and reports are one of the areas we'll be focusing on in the near future. We've got some cool AI features that are coming that can really help with that. Thanks for the details you provided. Replied August 2026 --- ### Great Platform, but Limited Customer Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PayHOA is a very intuitive and easy-to-use platform. The system is straightforward to navigate, the pricing is clear, and many of the features are simple to understand without extensive training. However, what our team liked least was the lack of reliable, personalized customer support. I scheduled several calls, but no one attended or followed up, and we often had to rely on the AI chatbot or YouTube videos for assistance. While we think PayHOA is a great system overall, our team has decided that we need a platform that offers more consistent, one-on-one support during onboarding and as questions arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros What I liked most about PayHOA was how intuitive and easy the platform was to use. It was straightforward to navigate, simple to learn, and the pricing was clear and easy to understand. #### Cons What I liked least about PayHOA was the customer service. I scheduled several calls, but no one showed up or followed through. The AI chatbot was often more responsive and attentive than the actual support team. #### Vendor response Hi Ivy, Hi Ivy, I'm very sorry to hear support didn't show up for you, especially when you'd scheduled calls and no one followed through. That's not the experience we want for anyone. I understand you decided to make a change to Buildium, but we truly appreciate you taking the time to share your feedback with us regardless. We will make sure it is passed along to our team so we can better serve customers in the future. Thank you for giving PayHOA a chance and an honest review. Best of luck with your community. Replied August 2026 --- ### PayHOA is great! - Overall rating: 5/5 - Reviewer: Erin S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's been a great experience. The support team has been very responsive and helpful when I have questions or need assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a one stop shop for everything our association needs. I like the stream line process for generating invoices and tracking payments. The documents section is nice because it gives us a place to save files and cut down on physical documents. I really liked how intuitive the platform was to use and set up. It's also very forgiving if I make a mistake and need to fix something. We switched to this platform from a bookkeeping subscription we had, and for not much more money we have access to so many more features. We know have a place where homeowners can log in to pay dues, view documents, submit requests. We didn't have that before. It really has everything we need and more. I also appreciate the bank integration for ease of reconciling and linking payments. #### Cons There are some features that don't exactly translate to our HOA community and it would be nice if there was a way to tweak some of the tools to fit how we would use it. #### Vendor response Hi Erin, we're glad that the switch to PayHOA has given you access to many more features, including invoicing, documents, homeowner logins and bank reconciliation all in one place, and that support has been quick to help along the way. The note on more customization for how your specific tools get used is a good one, that feedback will help us improve in the future. Thanks for taking the time to share this, and thank you for the great review. Replied August 2026 ---