The simplicity, reporting, and true turnkey solution to HOA software.

Our team absolutely loves PayHOA it is incredibly easy to implement. It is easy to use on the front end and back end. The support team is responsive and they are constantly innovating to make a great product even better.

My only gripe is that it will only allow me to work on one association at a time. Meaning if I switch association in one tab it will switch associations in all of my tabs.

This so far has been a great one stop shop to manage our HOA with ease

I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.

The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...

We have a small HOA that is self-managed, needed a platform to manage online payments, online communications, and other tasks. PayHOA fulfills basic functions like online payments, online communications, and online notifications. But the accountings features are not very good, I had to build my own xcel tracking to verify our income vs. expenses for taxes and audits--couldn't rely on the platform to give us accurate reports.

The online payment feature is great. Online communications features are also great.

The accounting software built into the platform is horrible. We have to do yearly taxes and audits for our HOA. When I tried to pull the yearly financial reports from PayHOA, I often found multiple errors in the transactions. Experimented with multiple ways to pull the financial info from the system, but none of it was very accurate. Had to build my own xcel tracking to confirm our income vs. expenses.

Very pleased. I began using it as my professional relationship with our paid management company deteriorated. They thought we would fold without their help. Thanks to this software, we got better at everything and saved a lot of money. It actually takes me less time to manage our HOA independently than it did using the management company.

Ease of use and customer service. The software is pretty intuitive to learn, even for a novice in HOA management. The invoicing, payment, budgeting and reporting tools are powerful and simple to use and customer service is great.

There are minor frustrations here and there. Homeowners enrolling will sometimes create a new HOA with a similar name to ours instead of searching for and enrolling in our organization, which took me a while to figure out, but the more time I spend with the software, the more I like it.

We have found that PayHOA has all the right tools for our small 41 unit HOA

It takes some time for our owners to get comfortable with using the product. Mainly because they are not use to using an on-line portal. The connection to our owners bank accounts to use the e-check feature needs a better explanation for how not do require a users login credentials to setup a bank account link

I had gotten a free trial of the program as treasurer of a fraternity. It is such an easy system to use that incorporates many different features in regards to collecting dues. My favourite part was the ability to use LegFi to send emails to members who weren't paying dues, acting as a collection agency. Keeping track of dues paid and due dates was very convinient, and they made it so you could see on your homepage what your organization's collections looked like. It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was. I had an issue and called the phone number and was able to speak directly to the president. He was extremely understanding, courteous, and very helpful. These are really down to earth people who want to help your organization, financials and beyond. If you are an organization looking to utilize a financial collections service, I would have no reservations in recommending LegFi

Ease of use, customer service

Spotty service, sometimes the website was down, but it didn't really create an issue for me as I could just try again later

With limited experience and all of the assistance that the PayHoa staff provides, it is difficult to come up with any negitive responses.

This program is very thorough and easy to assimilate with minimum time involved. For our concerns of a small HOA (116 units) PayHoa is exactly what fits our budget and resources for information.

Have not experienced any glaring negatives. Suppoet staff is exceptional in their assistance.

The staff is very responsive to our questions. They are doing a great job of prioritizing our feature requests and making little tweaks to the system that improve the user experience.

The software was very easy to implement. PayHOA uploaded all our data smoothly. This software package had the functionality we wanted. We love that we can receive online payments and send mailings directly to our residents via this software.

There are times when the software seems to lag. Response time when using a smart phone is a bit slow.

Pros: The customer service is great. Very timely responses. Cons: There are great features that I still do not know how to use. I would recommend improving your tutorial session or making a formal tutorial video showing how to access all of the great features instead of having to email your company rep every time I want to learn how to use a new feature. Also, selecting members to apply specific charges to is very difficult. The UI seems quite outdated and limited. Additionally, adjusting charges and retracting charges seems unnecessarily difficult and there have been times that I have tried to credit people back and it will not let me take off charges since they have already paid off a specific charge. Overall, it is a big step up from where we were before using LegFi. I just think it can be made with more intuitive features and have a better UI.

Great ease of use. it's easy to find everything. I do wish there was a mobile app to make it easier to use on the go. Also, if there was a way to cancel a payment that wasnt intended to go through or went to the wrong charge. Actually, it would be useful if "load" money onto our account and from there we can select which parts of our dues we would like to apply them too.

The pros are the billing and collections ease. The cons with the software are all the added features, very hard to use and difficult to figure out. Also, I like the phone calls and emails for collection support. With the emails I wish there was one less strong than the first email to send out, almost like a reminder that they are past due ( a couple day ) or that I can send the week of due or day of due. Also, I wish there were more than just Admin setting and member. Something to include would be acess for other Vice Presidents to use the calendar or tickets or things like that, but not be able to access the charges pages and billings. Lastly, the budget builder is not user friendly. Very difficult to use to I prefer to not use it. I would like to take everything to LegFi but right now I just use excel for those. Maybe changing those and/or adding a projections of profit and expenses for the whole year or a semester by semester versus month by month would be great.

As the fraternity treasurer, I am the admin on the account. A few things that I would like to see changed would be... Make editing charges easier and more straightforward. When I have to do this, I am never sure if I did it correctly. Also, when people pay charges online, it automatically pays the charge that has been on the longest, first, and then works its way down the list of charges. So if someone has two charges, one that was due on feb 25 for $30 and one that was due on march 4 for $500 and they only submit a payment of $500 to pay for the second charge, it comes up that they have paid for the first charge and still owe $30 for the charge due march 4.

LegFi is a great system to both organize and accrue income or any organization. The whole program operates very clean and with its new updates is very easy to operate. While LegFi is a great product and operates well its one con is the "Collections" tab, the process of collections works well, however the account manager application needs work and it would be nice if the collections messages allowed more customization options. All in all LegFi is a wonderful tool for all organizations looking to operate clean and efficient, LegFi allows one to make charges, budget, improve collections and much more.

The pros of having LegFi are that all of he financials are so much more organized and put together however one of the major cons is that it is hard to mass text or communicate with members. Before LegFi, my fraternity used ChapterSpot which had a number that allowed users could text to mass message the rest of the members and that was much easier than going on the internet to mass message. However the internet system for mass messaging also didn't seem to work for us at times so it would be ideal for LegFi to implement some sort of mass texting system somewhat similar to ChapterSpot's.

Pros: easy to use, quick, very well layer out, great customer services. Easy for members to pay and view balances. Cons: too adjust charges or fees you have to delete and re apply the charge. Wish you could just edit the charge or fee as is.

Pros: Efficient to bill and collect money Cons: Charges get sent out to people that have paid and have had records logged all the time. Charge descriptions are also not always sent out by account manager to distinguish which payments are for what (rent vs dues for example) Happy with the service overall but logisitcs could be cleaned up so that people are not charged when they have already paid. I love how my account manager responds timely though. She (Molly) does a great job.

Legfi.com totally revamped how my fraternity collects funds. Their easy to use website allows for budget building and their low cost approach made it easy for my small chapter to get on board. We utilized their collections service and has produced amazing results. I couldn't be happier with legfi, I am very glad we switched from omegafi. Legfi was way more affordable for our small chapter.

Website is very easy to use in the first place which makes it easy on both sides. Only con comes from some of the display for late fee, as it is sometimes confusing, and for the deadlines as people struggle to remember if the deadline is at midnight that day or 11:59 pm. Customer service is great which really adds and helps to the use of the website