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  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality

What is PayHOA?

Pay HOA is a cloud-based homeowner association (HOA) solution which assists property managers with rent collection, invoicing and e-filing. Its key features include online payments, survey collection, tenant engagement tracking and unit management. The application allows estate managers to connect with residents and track and resolve maintenance issues. Landlords can use the system to access account history and archive property documents and client messages. Its dashboard can help staff members maintain appointments/calendars and broadcast community events. Pay HOA includes an accounting module which enables accountants to view balance sheet, customize chart of accounts, prepare building budget and generate aging reports. The solution is available on a month... read more

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User Review Highlights

4.31

134 Reviews

5
58
4
64
3
8
2
3
1
1
4

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago."
  • icon"Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members."
  • icon"Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do."
  • icon"There are times when the software seems to lag."
  • icon"Cancelation on their pdf mailer. They say you have 5min to cancel, however there is no option for you to cancel as the user."

Read user reviews

How much does PayHOA cost?

Pricing Details: https://www.payhoa.com/pricing/

Starting price

$49.00 per month

Free trial

Available

Free version

Not Available

Which features does PayHOA offer?

Core features:

AccountingACH Payment ProcessingActivity DashboardAlerts/NotificationsBilling & InvoicingCalendar ManagementCategorization/GroupingClient PortalCollections ManagementCommercial Property ManagementShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is PayHOA to use and deploy?

PayHOA supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac, Linux.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about PayHOA

4.31/5 out of 134 Reviews

Showing 1 - 5 of 134 reviews

Irene

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

The best software for our HOA

I have not had any problems. I wish the staff was available with a phone call like before but I realize that Covid has changed many things in our lives.

Pros

I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff [SENSITIVE CONTENT HIDDEN] always answers my questions by email and when needed I set up a Zoom meeting.

Cons

I wish we could get some type of online fundraising but this is not critical. I would also like a way to add monthly interest to the invoice without having to create another invoice. Also, if an HOA billboard where we could have a community newsletter displayed for the homeowners would be nice.

Reasons for choosing PayHOA

The software seemed easy to use and affordable.

Response from Pay HOA

Irene, Thanks for the review -- I'm really glad PayHOA has been a success for your community! I'll talk with our dev team to see if we can add a fundraising component to the platform! Best, Mike

Replied May 2021

David

Verified reviewer

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Self Managed HOA

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Pros

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Cons

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Reasons for choosing PayHOA

PayHOA was smart to combine the best parts of alternative products into one creating a single source partner for the association .

Response from Pay HOA

David, Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business! Best, Mike

Replied May 2019

Randy

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

2

Ease-of-use

out of 5
1

Value for money

out of 5
2

Functionality

out of 5

May 2019

A good start for a management solution

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Pros

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Cons

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Response from Pay HOA

Hi Randy, I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting. Best, Mike Bollinger

Replied May 2019

Samuel

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Pros

The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Cons

This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Reasons for choosing PayHOA

Well to be honest, the [SENSITIVE CONTENT HIDDEN] was the first person we spoke with from PAYHOA and he was one of the main reasons we chose the software. He spent plenty of time with us to help ensure this was the right software for us, and we liked the way he laid everything out. PAYHOA also is more price friendly and we felt the level of value we received was well worth what we are paying. PAYHOA has some great people behind it.

Response from Pay HOA

Sam, Thank you for the kind words. We appreciate your business and your feedback! Best, Mike Bollinger

Replied May 2020

Bessy

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

PAYHOA Will Be the Best HOA Management Software

PAYHOA has been awesome from the beginning. We love the software and the price! Can't be beat!

Pros

We love this software! Built to do everything in one place. Communication, account management, accounting, document storage, budget management, viewing units, classifying property, you name it! If it doesn't do it yet, the developer is working on it. We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago. This part is excellent. This means it'll go big VERY soon. Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do. The communication module includes robo calls, texting, email and even USPS options to mail documents and invoices for you for a buck. NONE of the other management software offer that!

Cons

The accounting portion of the software isn't as robust as the rest, but they're working on it! It's a young company and we believe in them. They'll get it done and done right!

Reasons for choosing PayHOA

We really liked the layout of the software. It's visually stunning. You look at the budget screen and it categorizes transactions from your banking transactions to show you exactly where you stand financially. It's easy to navigate. Easy to understand and pleasing to the eye!

Showing 1 - 5 of 134 reviews

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