Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Pros

The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Cons

This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Self Managed HOA

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Pros

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Cons

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

A good start for a management solution

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Pros

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Cons

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

One Stop Management

After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

Pros

The software is very user friendly and has all of the features that I was looking for.

Cons

I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

PayHOA is Great

Pros

We have found that PayHOA has all the right tools for our small 41 unit HOA

Cons

It takes some time for our owners to get comfortable with using the product. Mainly because they are not use to using an on-line portal. The connection to our owners bank accounts to use the e-check feature needs a better explanation for how not do require a users login credentials to setup a bank account link