PayHOA Software

4.29 / 5 (129)

Our advisors have recommended this product 25 times in the last 30 days

About PayHOA

Pay HOA is a cloud-based homeowner association (HOA) solution which assists property managers with rent collection, invoicing and e-filing. Its key features include online payments, survey collection, tenant engagement tracking and unit management. 

The application allows estate managers to connect with residents and track and resolve maintenance issues. Landlords can use the system to access account history and archive property documents and client messages. Its dashboard can help staff members maintain appointments/calendars and broadcast community events. 

Pay HOA includes an accounting module which enables accountants to view balance sheet, customize chart of accounts, prepare building budget and generate aging reports. The solution is a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

Pricing Overview

PayHOA starts at $40.00 per month. A free version is available. PayHOA has a limited free trial.


Starting price:

$40.00 per month

Free trial:

Available

Free version:

Available

Regardless of what pricing model you choose, our market-specific advisors can help guide you to the best options for your specific needs and budget.

129 Reviews of PayHOA

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(54)

54

4 stars

(63)

63

3 stars

(8)

8

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 129 results

May 2020

Samuel from Triwest Enterprises

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Pros

The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Cons

This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Reasons for Choosing PayHOA

Well to be honest, the [SENSITIVE CONTENT HIDDEN] was the first person we spoke with from PAYHOA and he was one of the main reasons we chose the software. He spent plenty of time with us to help ensure this was the right software for us, and we liked the way he laid everything out. PAYHOA also is more price friendly and we felt the level of value we received was well worth what we are paying. PAYHOA has some great people behind it.

Response from Pay HOA

Replied May 2020

Sam, Thank you for the kind words. We appreciate your business and your feedback! Best, Mike Bollinger

May 2019

David from Rose Hill HOA

Verified Reviewer

Company Size: 2-10 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Self Managed HOA

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Pros

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Cons

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Reasons for Choosing PayHOA

PayHOA was smart to combine the best parts of alternative products into one creating a single source partner for the association .

Response from Pay HOA

Replied May 2019

David, Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business! Best, Mike

May 2019

Randy from Adamsville Park HOA

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Functionality

2.0

May 2019

A good start for a management solution

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Pros

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Cons

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Response from Pay HOA

Replied May 2019

Hi Randy, I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting. Best, Mike Bollinger

September 2019

Matthew from Information Technology and Services

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Great for Self Managed HOA's

This so far has been a great one stop shop to manage our HOA with ease

Pros

I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.

Cons

The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...

Reasons for Choosing PayHOA

Price, options, application layout

Response from Pay HOA

Replied September 2019

Matt, Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product! Best, Mike

May 2019

Anne from Tempest Homes LLC

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

One Stop Management

After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

Pros

The software is very user friendly and has all of the features that I was looking for.

Cons

I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

Response from Pay HOA

Replied May 2019

Anne, Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site! Best, Mike