PayHOA

RATING:

4.33

(141)

About PayHOA

Pay HOA is a cloud-based homeowner association (HOA) solution which assists property managers with rent collection, invoicing and e-filing. Its key features include online payments, survey collection, tenant engagement tracking and unit management. The application allows estate managers to connect with residents and track and resolve maintenance issues. Landlords can use the system to access account history and archive property documents and client messages. Its dashboard can help staff members maintain appointments/calendars and broadcast community events. Pay HOA includes an accounting module which enables accountants to view balance sheet, customize chart of accounts, prepare building budget and generate aging reports. The solution is available on a month...

PayHOA Pricing

Pricing Details: https://www.payhoa.com/pricing/

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Pay HOA invoicing
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PayHOA Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayHOA

1 - 5 of 141 Reviews

Bessy

Management Consulting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

PAYHOA Will Be the Best HOA Management Software

PAYHOA has been awesome from the beginning. We love the software and the price! Can't be beat!

PROS

We love this software! Built to do everything in one place. Communication, account management, accounting, document storage, budget management, viewing units, classifying property, you name it! If it doesn't do it yet, the developer is working on it. We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago. This part is excellent. This means it'll go big VERY soon. Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do. The communication module includes robo calls, texting, email and even USPS options to mail documents and invoices for you for a buck. NONE of the other management software offer that!

CONS

The accounting portion of the software isn't as robust as the rest, but they're working on it! It's a young company and we believe in them. They'll get it done and done right!

Reason for choosing PayHOA

We really liked the layout of the software. It's visually stunning. You look at the budget screen and it categorizes transactions from your banking transactions to show you exactly where you stand financially. It's easy to navigate. Easy to understand and pleasing to the eye!

Matthew

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great for Self Managed HOA's

This so far has been a great one stop shop to manage our HOA with ease

PROS

I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.

CONS

The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...

Reason for choosing PayHOA

Price, options, application layout

Vendor Response

Matt, Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product! Best, Mike

Replied September 2019

Khue

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2022

Good for basic property management, not good for accounting

We have a small HOA that is self-managed, needed a platform to manage online payments, online communications, and other tasks. PayHOA fulfills basic functions like online payments, online communications, and online notifications. But the accountings features are not very good, I had to build my own xcel tracking to verify our income vs. expenses for taxes and audits--couldn't rely on the platform to give us accurate reports.

PROS

The online payment feature is great. Online communications features are also great.

CONS

The accounting software built into the platform is horrible. We have to do yearly taxes and audits for our HOA. When I tried to pull the yearly financial reports from PayHOA, I often found multiple errors in the transactions. Experimented with multiple ways to pull the financial info from the system, but none of it was very accurate. Had to build my own xcel tracking to confirm our income vs. expenses.

Vendor Response

Hi Khue, Thanks for taking the time to write a review. I appreciate the kind words about our payment and communication tools. I had one of our accounting experts review your transaction ledger and G/L. All of the numbers are correct, but they noticed an issue with the way transfers were being coded by your bookkeeper in the system. I'm sending you a private message now. Best, Mike

Replied May 2022

Anne

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

One Stop Management

After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

PROS

The software is very user friendly and has all of the features that I was looking for.

CONS

I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

Vendor Response

Anne, Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site! Best, Mike

Replied May 2019

Karen

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

PayHOA is awesome!

PROS

We selected PayHOA for management of our small HOA in an active adult community. Since our residents are all seniors, it was important that the interface was easy to use and the PayHOA system gives us that. The ability to have our residents see their accounts, submit requests for maintenance, landscape or architectural changes, make payments online is great. On the administrative side, our Board can send out broadcast emails, create surveys, create invoices and respond to requests easily. The support we have received throughout our set-up and release has been stellar.

CONS

The accounting reporting side of the PayHOA system has a couple issues, but again the support we have received has been great.

Reason for choosing PayHOA

Ease of use and user interface

Vendor Response

Karen, Thank you for the kind words! We appreciate your business! Best, Mike

Replied May 2021

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