



Pay HOA invoicing




Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About PayHOA
Pay HOA is a cloud-based homeowner association (HOA) solution which assists property managers with rent collection, invoicing and e-filing. Its key features include online payments, survey collection, tenant engagement tracking and unit management.
The application allows estate managers to connect with residents and track and resolve maintenance issues. Landlords can use the system to access account history and archive property documents and client messages. Its dashboard can help staff members maintain appointments/calendars and broadcast community events.
Pay HOA includes an accounting module which enables accountants to view balance sheet, customize chart of accounts, prepare building budget and generate aging reports. The solution is a...
Pay HOA invoicing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2020
Samuel from Triwest Enterprises
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!
My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!
Pros
The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!
Cons
This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.
Reasons for Choosing PayHOA
Well to be honest, the [SENSITIVE CONTENT HIDDEN] was the first person we spoke with from PAYHOA and he was one of the main reasons we chose the software. He spent plenty of time with us to help ensure this was the right software for us, and we liked the way he laid everything out. PAYHOA also is more price friendly and we felt the level of value we received was well worth what we are paying. PAYHOA has some great people behind it.
Response from Pay HOA
Replied May 2020
Sam, Thank you for the kind words. We appreciate your business and your feedback! Best, Mike Bollinger
May 2019
David from Rose Hill HOA
Company Size: 2-10 employees
Industry: Architecture & Planning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2019
Self Managed HOA
Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.
Pros
The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.
Cons
The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.
Reasons for Choosing PayHOA
PayHOA was smart to combine the best parts of alternative products into one creating a single source partner for the association .
Response from Pay HOA
Replied May 2019
David, Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business! Best, Mike
May 2019
Randy from Adamsville Park HOA
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Functionality
2.0
May 2019
A good start for a management solution
I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.
Pros
I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed
Cons
I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.
Response from Pay HOA
Replied May 2019
Hi Randy, I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting. Best, Mike Bollinger
May 2019
Anne from Tempest Homes LLC
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
One Stop Management
After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!
Pros
The software is very user friendly and has all of the features that I was looking for.
Cons
I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.
Response from Pay HOA
Replied May 2019
Anne, Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site! Best, Mike
May 2019
DAVID from Villa Vizcaya Homeowners Association
Company Size: 1 employee
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
May 2019
PayHOA is Great
Pros
We have found that PayHOA has all the right tools for our small 41 unit HOA
Cons
It takes some time for our owners to get comfortable with using the product. Mainly because they are not use to using an on-line portal. The connection to our owners bank accounts to use the e-check feature needs a better explanation for how not do require a users login credentials to setup a bank account link
Response from Pay HOA
Replied May 2019
David, Thank you for the review! Your comments regarding the e-check workflow are really helpful! I'll pass those along to our development team! Best, Mike Bollinger