Five Star for Storage Commander!

I was nervous to switch to the cloud because the stand alone had worked so well for me in the past. I have been with the cloud version for close to a year now and I am very happy I switched! It works great and give me more options and ease to use at different locations.

Pros

The ease of use, It is laid out so the average person can understand how it works. It flows very nicely. This is a good product, but the best thing about this company is their customer service specifically, she has gone above and beyond to answer any question or concerns I have had and made me feel very comfortable in my transition from stand-alone to the cloud-based version. Their techs are all very knowledgeable and fairly quick getting back to me.

Cons

There have been a few glitches, but they are quick to fix the problems and get things running smoothly again. In the past they were slow to get back to me, but in the past few months I have noticed a remarkable improvement!

Customer Service Second to None!!!

I recently had a massive computer/server failure and the team at Storage Commander were the best that I have ever worked with. The tech department and the engineers were absolutely wonderful and handled everything quickly and efficiently. We were down a minimal amount of time and the problems that occurred while doing the re-installation were quickly handled by the engineers. I have never had such fast, friendly, and patient customer service from any company that I deal with on a regular basis. They put my mind at ease and handled everything extremely well, including me. I was a basket case trying to get us back up and running again but the team at Storage Commander made everything seamless and as worry free as humanly possible!!!

Pros

Ease of use and the team of professionals

Software for the advanced user.

My overall experience using this software has been a learning process. I feel that it should only be used by those with experience in the industry. I have a great deal of knowledge in self storage, but feel overwhelmed just booting up the computer at the start of the day.

Pros

I do like the feature of this software that allows the user to seamlessly switch from one site to another from a drop down menu and process any transaction as if you were physically at that location.

Cons

The areas I feel this software could use improvement would be in the way they have everything categorized. There are too many sub-menu processes that should be put in a category of their own. I also feel that the software itself, has a slow loading & refreshing time.

Excellent customer service

Before we started with Storage Commander we were using excel spreadsheet to keep track of our tenants payments, late fees and prepaid. It was time consuming as you can imagine not to mention the mistakes. Once we switched to Storage Commander our life became so much easier. The customer service goes above and beyond to help with any and all questions, and I have had many. I would recommend this software service to anyone in the industry.

Pros

User friendly, the constant updates, that I can actually speak to a human being and get the needed help.

Cons

I have nothing negative to say about this program.

Storage Commander is the best out there!

When we first implemented our computer system, Storage Commander was so user friendly that even our managers with zero computer experience could operate it with ease. Their staff is very knowledgable, helpful and the tech support is great!

Pros

Ease of use, helpful, awesome support

Cons

No complaints!!!!