All Rent Manager Reviews

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Priya

501 - 1,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Manage Your Rental

User Profile

Kristi

Verified reviewer

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Your One Stop Shop For Property Management

A few years ago we decided go to 'All in" with Rent Manager. We upgraded to the online platform, integrated all our rent collection, accounts payable, and phones. We wanted to streamline a few processes so we could grow and we did!

PROS

I love the integration Rent Manager allows. We have our screening, receivables, payables, communication (phone/text) all integrated in Rent Manager. Also, since we are web-based I can access my data anywhere. Also - the customer service, from our account rep, to the help desk . Everyone is very helpful! The amount of free training they offer is exceptional. The Weekly webinars are a must!

CONS

A couple minor things: I wish there was a different way for users to share a license. Maybe some sort of bundle pricing for 10+ Licenses. Also, I wish I could track HR/Payroll through Rent Manager.

Vendor Response

Hi Kristi, Thank you for your review! We're happy to hear you're all in with Rent Manager. Let us know how we can be of any help in the future and feel free to submit any feature requests here so our development team can research them for you: https://www.rentmanager.com/featurerequest

Replied July 2019

Anne

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best Customer Service in the industry

I had the misfortune of having to deal with another company that is a competitor of RM. I must say that after that fiasco I am even more impressed with the outstanding customer service you get with Rent Manager . The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful. I love Rent Manager.

PROS

I have used RM since 2008. This product is easy to use and makes property management easy and efficient.

CONS

The product has so many functions that it takes a while to learn them all. The yearly conference is an awesome place to learn all the functions of this amazing software. Plus it is fun.

Reasons for switching to Rent Manager

Quickbooks is not a fully integrated property management software.

Vendor Response

Hi Anne, Thank you so much for your review. We love working with your team as well and we hope to see you all again at RMUC this year!

Replied July 2019

Greg

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Management company Lie to

Very poor and regretting signing up very concerned of all the work and all the information that's entered in that there is no way to get it back out as soon as we stop paying we will never see it again.

PROS

We liked everything the sales rep told us as soon as we got the system set up we were only able to do half of what they promised. The phone system isn't proper. We had a problem with If implementation they just counted down until the hours were run out not trained properly. Didn't give an agenda of what we should know each week. Or give options on what we should work on.

CONS

Very poor training and overcharging they round up to the next 100. We lost over a 100 units that landlords did not wish to go to an online portal. And the company is still charging us for the last 7 months. Poor training waiting for everyone to get customer service. If you make a mistake they charge your additional fees To help get it fixed. Scripting for your forms take forever they do not have templates for each state. They do not tell you that each tenant needs their own email not just per unit in order for online systems to function. All of our tenants are month to month it does not work with the software for at least expiration dates everybody needs to be under term leases.

Reason for choosing Rent Manager

Had a friend landlord that was just starting to use the software also. They are running into the same issues. Training is very poor. Didn't even get everything set up in the system.

Reasons for switching to Rent Manager

Was sold on the idea of efficiency and did I have it to hire 3 extra people to still do the same job.

Vendor Response

Hi there, we're sorry your experience with our software was less than 100%. Our management team would like to learn more about your experience with us so we can do better in the future. Please reach out to them via sales@rentmanager.com with a time that works best for you to discuss your account.

Replied February 2023

Max

Real Estate, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Property Management with Rent Manager

See "Pro" above!

PROS

As a beginner with accounting software and a non-accountant, I took over management of an 80 unit complex that I owned after firing four successive professional management companies. Rent Manager enabled me to return the property to profitability in the first year of my management. It was a great satisfaction to me. Thanks Rent Manager!

CONS

I used Rent Manager for six years as manager, and now as owner keeping an eye on a different property. I can't think of any feature that I don't like, would change, or add.

Reason for choosing Rent Manager

User friendliness and extensive features and capabilities.

Vendor Response

Thank you for your review Max and congrats on turning a profit within the first year!

Replied December 2021

Lindsey

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Easy to use

Rent Manager allows me to easily track all business needs ranging from managing resident accounts to managing both accounts payable and receivable to investment management. This platform is easy to use and understand and customer service is great.

PROS

This software is easy to use and can be customized easily. I use this software to manage residents as well as for all accounting purposes and am very pleased.

CONS

Online lease signing not as user friendly to set up and implement.

Reason for choosing Rent Manager

For our small business, this was the best option financially and meets our needs.

Vendor Response

Hi Lindsey, Thank you for your review! We're glad to hear you are loving the customization and accounting features. Definitely give us a call regarding the online leases - we can take a look into your setup to see how we can help.

Replied August 2019

Steven

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Rent Manager increases efficiency

Rent Manager has increased our ability to selectively share data so that our efficiency improves.

PROS

Customer service is amazing. I have always been successful working through issues (undoubtedly user error or understanding) with their help on the first try.

CONS

The program is so robust I feel as if I am leaving features "on the table". I need to continue my training and use.

Reasons for switching to Rent Manager

I needed to be able to share data with the appropriate controls, as well as merge data into a larger file.

Vendor Response

Thank you for your review Steven! Please reach out to us at any time if there is a specific feature you are looking to learn more about. Our training team would be happy to assist.

Replied May 2022

Vanessa

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Efficient property management at your fingertips!

The RM App is great for working in the field! While limited, it does allow most functions needed and love that it syncs fast & quickly with my desktop version.

PROS

It tracks everything! Including productivity! It has a great App available that is user friendly & learning tools like RM University.

CONS

The set up of everything is intense. Remembering how to navigate and where to locate functions takes time.

Reasons for switching to Rent Manager

This program has a lot more functions needed for our day to day operations. I also like how it flows and has a great learning tool available- RM University!

Vendor Response

Hi Vanessa! Thank you for your review. We're glad you're enjoying Rent Manager and our mobile app. If you haven't already, you should check out our recent redesign of the app, rmAppSuite Pro. Our software is comprehensive and full of features so don't hesitate to give us a call if you ever need help.

Replied October 2019

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Feature-rich software for the rental home industry that is as simple as you can hope for.

All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

PROS

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

CONS

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

Vendor Response

Thank you so much for your review! We are consistently adding new articles into our help file, so be sure to check back often to see what's available. If there is an area in particular you feel could use additional explanation, our training team would love to hear about it. Please submit a feature request here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ with any ideas you might have.

Replied August 2018

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2018

Easy to Use, Great Reports

Easy reports, easy to input information, you don't have to have property management experience to be able to use this software effectively.

PROS

It's very user-friendly. I like the ability to create my own reports. I manage multiple units with multiple private owners, this software handles that versatility well. Rent Manager has many uses I haven't even used yet.

CONS

There is nothing I don't like about this software.

Vendor Response

Thank you so much for your review! We're glad to hear you are enjoying Rent Manager. Feel free to give us a call anytime if there is a specific feature you would like to learn about in the program or check out Rent Manager University and the help file (F1) for feature documentation.

Replied October 2018

charles

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

top property management software

Rent manager customer support is outstanding. Although there are long call wait times, when you reach someone you get the knowledge and help you need.

PROS

The detailed reporting, they are all customizable. Many options to identify property types, tenancy types etc.

CONS

the onboarding is not easy as this is very comprehensive and requires alot of data entry. But once you're in, you're in.

Vendor Response

Thank you for your review Charles!

Replied September 2022

Naomi

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2022

Rent Manager is not great

PROS

The ability to create very custom reports was pretty cool.

CONS

Our company switched to the software for 2 years and switched to something else because it was so awful in pretty much every way. This software had a lot of problems. It was unbelievably slow to load data. System went down a lot. Tech support not helpful.

Reasons for switching to Rent Manager

Business owner was dconvinced it was a better option, it was not and we switched back to Appfolio after a torturous year of using RM.

Vendor Response

Hi Naomi, we're sorry your experience with our software was less than 100%. We would like to learn more about your experience with us so we can do better in the future. Please contact us at salesinfo@rentmanager.com with any additional feedback you might have.

Replied September 2022

Russ

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

After evaluating several programs including Buildium, Propertyware, Yardi and Appfolio, There is no better software than Rent Manager

I really cannot say enough good about them.

PROS

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

CONS

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

Vendor Response

Hi Russ, Thank you so much for your review! We love working with you and the entire United Properties team. We hope to continue bringing you great features and we can't wait to show you what we have in store for Rent Manager in the years to come. Hope to see you all again at RMUC!

Replied April 2018

Scott

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2020

Rent Manager

Good product and support. I primarily changed because of the online payment fees assessed. Much too high, but, consistent with most other products. I found a product that did not charge for online payments. Having complications with that product in features, functionality and service though....maybe that is why others charge.

PROS

Good batch reporting and formating capability Strong accounting features Excellent Owners portal...even though most owners do not use. Strong sales tool for Management Company. Relatively intuitive Consistent logic

CONS

Mobile application was just rolling out. I did not convert to the mobile solution due to plans to convert to another software. New mobile application might solve some of the Cons. Pricing: Per seat pricing, set up fee for each additional seat, mobile, web integration, etc. modules additional costs. However, the biggest issue was the $1.50+ charge for Residents to pay online using E-checks. If you have 1000 units paying online, cost is $1500 per month. Too much. LImited integration with various online posting services.

Reason for choosing Rent Manager

Good for a small starting company. Scaleable.

Vendor Response

Hi Scott, Thank you for your review. It is possible to pass all epay fees to tenants vs the management company covering the cost, similar to other online credit card processing fees. If this is something you might be interested in, we can gladly help initiate the conversation with Zego to make the switch.

Replied February 2020

donna

Commercial Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2017

Geared to the American Market

Obviously I still prefer it, as I've used it for 10 years.

PROS

Offers more than Yardi - at a cheaper price. Lets you customize a lot. Easy to use Very stable Never had an issue with billing.

CONS

Tried for five years to get recurring journals, Tried MANY times to have them print the letters "yymmdd" on cheques as required by Canadian standards. have to double print all our cheques to comply. Rent Manager Online wouldn't log in and actually locked me out on a Saturday morning - no help available until Monday? - Lucky I keep my own backup of information so I can respond to this emergency. No published in depth info on creating customized objects.

Vendor Response

Hi Donna, Thank you for your review! We’re glad to have you as a customer for the past 10 years and looking forward to many more years in the future. With the recurring journals and date format changes, I would check out the recently updated Rent Manager Help File. Anywhere you are in the system, if you press your F1 key, it will open up the help file for the area in Rent Manager you are working in. This has detailed information regarding Journal Entries as well as a section on rmScript – our custom language, which helps you further customize Rent Manager. In regards to weekend Support hours, I apologize you were locked out of the system and unable to reach someone. I will pass your message on to our team to look into further.

Replied November 2017

Joann

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE