Rent Manager

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16

Recommendations

FrontRunners 2021

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About Rent Manager

Rent Manager is a software system for both residential and commercial real estate entities with portfolios of any size. The accounting component of Rent Manager has full integration and includes everything from standard to advanced functionality, including accounts receivable and accounts payable, import payroll, create budgets, run financial reports, perform bank reconciliations, and track owner-financed loans. Rent Manager is available as an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but includes automatic updates and bi-hourly data backups. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system by user. ...

Rent Manager Pricing

Rent Manager offers several pricing options including standalone solutions and an online version whi

Starting price: 

$75.00 per month

Free trial: 

Available

Free version: 

Not Available

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Rent Manager User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 202 reviews

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Ginger

Lane Properties of Charleston, LLC

Verified reviewer

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2018

A great software team!!! We love the versatility!

Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

Pros

The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

Cons

We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Response from London Computer Systems

Thank you so much for your review Ginger!

Replied April 2018

Tonya

Clachan Properties

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Customer support

5

Functionality

4

Reviewed August 2019

Rent Manager

The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.

Pros

Ease of use. Versatility. New features regularly. Product support.

Cons

The screens are very generic in appearance. The software could be more visually appealing

Alternatives Considered

Yardi Voyager

Reasons for choosing Rent Manager

Product support. Training.

Response from London Computer Systems

Hi Tonya, Thank you for your review! Our product support team really appreciates the shout out as well. If you are looking to customize tabs or reports, I highly recommend checking out Rent Manager University or the Help File (F1) to see how you can customize the look of the software.

Replied August 2019

Kristi

REMAX Prestige (RPP PM)

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

3

Customer support

4

Functionality

4

Reviewed December 2017

Transitional Issues

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Pros

Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.

Cons

Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH

Response from Kari

Hi Kristi, Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.

Replied December 2017

Marcia

Airport Apartments LLC

Verified reviewer

Company size: 1 employee

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2019

Rent Manager is FANTASTIC to work with

We are a property management company. This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.

Pros

This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!

Cons

There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often

Reasons for choosing Rent Manager

Rent Manager was so much more convenient than switching from company to company and having to log out then in again.

Response from London Computer Systems

Hi Marcia, Thank you for your review! We're glad to hear you are enjoying Rent Manager. For security purposes, we do enforce a log out after a while of inactivity. If this begins to become an issue, please contact our support team and we can help you look into this.

Replied August 2019

Anne

Finders Keepers

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2019

Best Customer Service in the industry

I had the misfortune of having to deal with another company that is a competitor of RM. I must say that after that fiasco I am even more impressed with the outstanding customer service you get with Rent Manager . The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful. I love Rent Manager.

Pros

I have used RM since 2008. This product is easy to use and makes property management easy and efficient.

Cons

The product has so many functions that it takes a while to learn them all. The yearly conference is an awesome place to learn all the functions of this amazing software. Plus it is fun.

Response from London Computer Systems

Hi Anne, Thank you so much for your review. We love working with your team as well and we hope to see you all again at RMUC this year!

Replied July 2019

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