Rent Manager Review


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Home
 
  • Rent Manager - Home
    Home
  • Rent Manager - Tenant view
    Tenant view
  • Rent Manager - Property view
    Property view
  • Rent Manager - Phone broadcast
    Phone broadcast
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

107 Reviews of Rent Manager

 

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Software Advice Reviews (85)
More Reviews (22)

Showing 1-20 of 85

Robin from Devonshire RE
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Far Superior Software & Customer Service Bar None!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dare I say Walt Disney himself would be impressed! :)

Pros

Rent Manager 12 is by far the most superior, flexible, manageable, creative software on the market for the Multi-Family Management/Owner Industry! After working with Rent Manager's staff for 2 years now, I cannot stop singing their praises! Their customer service is not only THE MOST KNOWLEDGEABLE staff, but friendliest, positive, creative folks bar none! Any questions you may have are 99.9% answered on the 1st phone call and you don't have to wait to go up the ladder for someone to help you.

Review Source

  Response: Kari, London Computer Systems

Date: January 2018

January 2018

 

Hi Robin,

Thank you so much for your feedback! It has been a pleasure working with you over the years and we hope to continue bringing you great service in the years to come.

 
 

Heather from WM R Co
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

An excellent choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All of the reps we have worked with have been very helpful and friendly.

Pros

It is very easy to use, with a lot of options to customize it to fit your needs. Speaking from a small company, this has made a huge difference for us.

Cons

Implementation and training takes a while, but they do walk you through the whole thing and make it pretty simple for the user.

Review Source

  Response: Kari, London Computer Systems

Date: December 2017

December 2017

 

Hi Heather,

Thank you so much for your review and we’re glad to hear Rent Manager has been able to make a difference with your company!

 
 

Kristi from REMAX Prestige (RPP PM)
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Transitional Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany
has also been extremely helpful.
A comparable feature request was finally successfully completed.
We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs.
To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Pros

Provides us with tools to manage effectively.
Allows for reports, letters, media, and more to be used.

Cons

Transitioning from RentManager Xi has been a nightmare.
Marketing formats 100% changed.
Owner information lost in the transition (and more)
Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners)
API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site.
Low/Zero response to new function requests - even though they provide a way to submit - response is zero.
Medium Response to comparable feature from Xi request - WITH

Review Source

  Response: Kari, London Computer Systems

Date: December 2017

December 2017

 

Hi Kristi,
Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.

 
 

donna from Property Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Geared to the American Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Obviously I still prefer it, as I've used it for 10 years.

Pros

Offers more than Yardi - at a cheaper price.
Lets you customize a lot.
Easy to use
Very stable
Never had an issue with billing.

Cons

Tried for five years to get recurring journals,
Tried MANY times to have them print the letters "yymmdd" on cheques as required by Canadian standards. have to double print all our cheques to comply.
Rent Manager Online wouldn't log in and actually locked me out on a Saturday morning - no help available until Monday? - Lucky I keep my own backup of information so I can respond to this emergency.
No published in depth info on creating customized objects.

Review Source

  Response: Kari , London Computer Systems

Date: November 2017

November 2017

 

Hi Donna,

Thank you for your review! We’re glad to have you as a customer for the past 10 years and looking forward to many more years in the future. With the recurring journals and date format changes, I would check out the recently updated Rent Manager Help File. Anywhere you are in the system, if you press your F1 key, it will open up the help file for the area in Rent Manager you are working in. This has detailed information regarding Journal Entries as well as a section on rmScript – our custom language, which helps you further customize Rent Manager. In regards to weekend Support hours, I apologize you were locked out of the system and unable to reach someone. I will pass your message on to our team to look into further.

 
 

Chris from Darden Properties LLC
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Need better functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It should not be excessively expensive to upgrade.

Pros

Provides the basics. Technical support has gotten much better. Has a mobile app. Credit/criminal reporting ability.

Cons

It's not 100% web based. Owner processing cumbersome. Pricing not compatible with other software providers who offer the same products.

Review Source

  Response: Kari, London Computer Systems

Date: October 2017

October 2017

 

Hi Darden Properties LLC,

Thank you for your review. I will pass your comments regarding owner processing and upgrade price back to our management team. We would love to hear more about what could help your business - feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 
 

Stacey from Enclave Holdings II
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Don't waste time with Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

If you only manage 1 or 2 properties (and you own them), this might be OK. But, if you're in the business, this is the bottom of the barrel

Pros

It's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.

Cons

It crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.

Review Source

  Response: Kari, London Computer Systems

Date: October 2017

October 2017

 

Hi Enclave Holdings II,

Thank you for providing your feedback. We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having.

Rent Manager does allow you to correct accounting mistakes using GAAP standards. We also have leases, electronic signatures, an owner web portal for owner statements and information, report automation (including monthly owner statements), and much more available within the program. As for spammy emails, our Support Team can gladly help you look into this issue and find the root cause.

We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

 
 

Dannis from Five Star Property Management, LLC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Been with Rent Manager for over 13 years and it just keeps getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is amazing to see how far the software has come in 13 years and it keeps out performing the competition. Took the time to reevaluate property management software for my company 18 months ago. Intrigued by some of the other firms but choose to double down with Rent Manager.

Pros

Value, features, and focus on the needs of the user. Strong trendy features with an accounting backbone that can not be beat.

Cons

Many new features without accompanied intuitive internal help or setup information. Takes a call to product support sometimes to to roll out but always worth the time to leverage all the features.

Review Source

  Response: Kari, London Computer Systems

Date: September 2017

September 2017

 

Hi Five Star Property Management, LLC,

Thank you so much for your feedback! It has been great working with you over the past decade and we can’t wait to work with you more in the future.
Our training team is working hard to add more documentation and training for all of the recently released features. If there is one in particular you are looking for, be sure to reach out to your Account Manager and she can gladly send the information along.

 
 

Kate from Metron-Farnier
Specialty: Manufactured Housing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This program has made my life and my company's easier. The customer service is outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Outstanding customer service; great value. The program is intuitive to use and has many useful features.

Cons

I work internationally, and occasionally my IP address is blocked from accessing our internet-licensed version of the program. This creates some inconvenience, but has always been addressed quickly by the Rent Manager team.

Review Source

  Response: Kai, London Computer Systems

Date: August 2017

August 2017

 

Hi Metron-Farnier,
Thank you for your review! We are happy to hear Rent Manager has been able to make your life easier and your business run more smoothly. We do apologize about the international IP issue. I will make a note of this and pass your review on to our management team.

 
 

Lori from Mercer Property Management
Specialty: Manufactured Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Does it ALL!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Coming from very manual processing managing almost 200 properties we have been blown away by the features and efficiencies of Rent Manager. Everything we have asked for it to do is already a feature and we have been amazed. Around our office if someone comes up with an idea our response is "Of course Rent Manager can do it!" From sales to conversion the staff is extremely knowledgeable and professional!

Cons

Not crazy about the remote server access - wish it was online based so that it can be accessed from anywhere - but wait it is! It just costs extra for that.

Review Source

  Response: Kari, London Computer Systems

Date: August 2017

August 2017

 

Hi Mercer Property Management,
Thank you so much for your review! We are glad Rent Manager is working so well for your business and we hope to keep bringing you great service in the years to come. I have made a note regarding remote server access and I will send your review to our management team.

 
 

Jeanni from Covey Regional Management
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Rent Manager Upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are very happy we chose to stay with Rent Manager and upgrading rather than switching to a new program. RM transferred all our historical information over to the new version so the transition was almost seamless!

Pros

We were familiar with Rent Manager. We love the in-depth financial reports. The RM 12 version has many more customizing options in all areas of the software. RM University was a great help in learning the new version.

Cons

Sometimes a little slow in moving from area to area. Have to wait for RM customer service to call back when having a problem.

  Response: Kari, London Computer Systems

Date: July 2017

July 2017

 

Hi Covey Regional Management,

Thank you for your review! I will pass your comments regarding speed and customer service back to our management team. We are constantly looking to improve both of these areas and would appreciate any additional feedback you might have. Feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 
 

Brian from KCI Management LLC
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Powerful property management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using rent manager for over 4 years now. It's a great product. Need more tutorials/self help/videos for learning to maximize functionality.

Pros

Rent Manager is comprehensive, secure, and very functional. Customer service has been top notch, but they can't do tutorial only fix specific questions. I love how we can grow tenants and accounts and it can build without rescaling.

Cons

Need more tutorial videos. customer service has been great but they can't answer specific tutorial; only trouble shoot. I will I can learn to maximize rent manager.

  Response: Kari, London Computer Systems

Date: June 2017

June 2017

 

Hi KCI Management!
Thank you for your review and we’re so glad that you are enjoying Rent Manager! If you are looking for tutorials, I highly recommend checking out the Training section of our website: https://www.rentmanager.com/customer-resources/training/. Here, you will find our free and paid training options which walk you through sections of the program step by step. We also have our Training Videos Archive where you can log in to view recorded webinars specific to your version. As always, feel free to contact us at any time and we can help find the right training for you and your team. Have a great day!

 
 

Adam from Heritage Corporation
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good feature set but not always comfortable to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good and many features. Gets the job done. Global search is very handy. Comprehensive User's Guide is better than most. Accessible, friendly and thorough customer service.

Cons

Fundamental usability flaws mean frustration and unnecessary time spent especially with repetitive tasks, and sore wrists from all the mousing that shouldn't be necessary. Could be much better with keyboard usability and meeting standard Windows UI Guidelines, including consistency of access keys, initial focus, visible focus, tab order, behavior of Ctrl+Tab and arrow keys, binding of Esc and Enter keys, dialog design (group boxing, UI element labeling), semantic relationship of menu items, indicating that menu items open dialogs, UI guidelines governing error/warning/info messages, etc. These fundamentals are generally among the very first things to test and fix in a user interface to avoid accumulation into usability issues.

  Response: Kari, London Computer Systems

Date: May 2017

May 2017

 

Hi Heritage Corporation,

Thank you for your review! We would like to learn more regarding the UI recommendations listed above. I will have your sales representative reach out to you directly so we can learn more about your experience and pass it along to our development team.

 
 

Nathan from Freehold Real Estate LLC
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A Wealth of Features & Could Always Use a Few Tweaks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world

Cons

For some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.

  Response: Kari, London Computer Systems

Date: May 2017

May 2017

 

Hi Freehold Real Estate LLC,

Thank you for your review. I apologize that you have been having issues with our export to Excel function. We greatly appreciate your feedback on your software and I will pass your review on to the appropriate parties in our company for further examination and review.

 
 

Nikki from Limestone Property Management
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good program with excellent support, affordable price and great functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Support and training
Database creation
Ease of use
Ability to customize the layout of reports and tabs

Cons

Report creator could be improved
View is a bit small on some monitors
Program is slow at times, relies on internet connection

 
 

John from Centennial Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The Software and Company continues to Amaze me

Ease-of-use

Functionality

Product Quality

Customer Support

I switched over my friends 500 unit operation on Jan 1st of 2017 from Yardi, and have continued to be impressed at how comprehensive the software is. It is very rare that the software can't do what we want it to do. The tech support is very responsive and competent. My experience is with RM12. There is a little bit of a learning curve with the software, but this is ALWAYS the case when software that is as comprehensive as RM12. It was a big job and commitment to change software after 25+ years of using Yardi, but it was absolutely worth it.

Pros

Can purchase what features you want separately. Integrates web functionality, customization is abundant, support is amazing, interface and usability as as good as can be expected with this level of complexity.

 
 

Paul from P&L Properties, LLC
Specialty: Manufactured Housing
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

One man shop using this program since 2007

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program is staple, customer service is responsive and I have never been disappointed with this product.

Pros

With very little training anyone can be up and running a very comprehensive program that will streamline the management of any type of rental property.

Cons

I am not sure if I am grandfathered in or they still offer the core application at a reduced rate for users that have under 99 units, but I wish some of their other add-on products also had discounted pricing for smaller properties like mine as well.

 
 

Cody from Community Builders
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Rent Manager is cheap, but it is also lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a decent software if you want to save money.

Pros

I like that the software is low cost and web based. I also like that you can merge resident mailers and that type of thing.

Cons

Rent Manager is a basic software. If you don't want all the bells and whistles, than rent manager will work fine. If you want a lot more, you have to go with one of the bigger softwares like Resman or Onesite.

  Response: Kari, London Computer Systems

Date: May 2017

May 2017

 

Thank you for your review Cody! We actually offer as much, if not more, features in Rent Manager than our competitors. We would love to jump on a call with you and show you everything you already have available with our software. I also highly encourage you to check out our training videos archive (http://training-videos.rentmanager.com/) or Rent Manager University (https://www.rentmanager.com/customer-resources/training/rent-manager-university/), both free training tools that showcase different areas of the program.

 
 

Michael from 33rd Company
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rent Manger works well for our office. They are responsive to questions and have a lot of good training.

Pros

Rich reporting and tracking of info makes KPI and audits easy

Cons

Our company's Mindset was more owner/Tenant based rather than Property based. There has been a transition in changing our accounting and processes.

 
 

Natalie from Laurenz Place
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Not good for a big property

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work at a 740 unit property. it does NOT run smooth at all. To find an easy answer you have to pull different reports in different areas to get the answer you need. There are errors and issues that happen almost daily and sometimes multiple times a day. The program should make your job easier not harder. It has been over 3 months and they still can not fix or have not fixed the Aged Receivables report. When you run the report it includes prospects-even though you check a box to NOT include them! One of the reasons our owner got Rent Manager 12 was because the phone calls were recorded now RM found out that it is illegal to store recorded phone calls in the tenants history/notes so you can't use that anymore. Not happy with their program or service.

Pros

recorded calls-until RM took it away.

Cons

Multiple Issues Daily

  Response: Kari, London Computer Systems

Date: March 2017

March 2017

 

Hi Laurenz Place,

Thank you for your feedback. Your review was brought up to our management team and I see that they have reached out to you for additional feedback. Our storing of recording phone calls feature is fully legal (regulations may differ by state) and I am happy to see that you are currently working with our team on this issue.

As always, we put our customers first and we are always willing to help. Please reach out to our support team at any time if you run into any issues in the future.

 
 

Bill from Beeler Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Mr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The transition from Tenant Pro was extremely free of stress due to Rent Manager's hands on setup. The customer support is excellent and something that I was not used to from Tenant Pro.

Pros

The ease of use after the initial learning period. The customer support is top notch.

Cons

I do not have any dislikes.

Advice to Others

Take a look at Rent Manager, you will not be sorry.

 
 
 
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Showing 1-20 of 22

Gabrielle from Lakeside
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great to keep up with residents information and payments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to keep up with payments and delinquent accounts.Makes our job so much easier and more efficient.

Cons

Can have some technical issues at times. Freezes and have to call their corporate office but overall a great product.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: December 2017

December 2017

 

Hi Gabrielle,
Thank you so much for your review! We're happy to hear that Rent Manager has been able to help your business run more smoothly and efficiently. Next time the program freezes, please give our support line a call at 800-669-0871 so we can look into the issue and see if there is something we can do to help.

 

Cary from Kurtex Property Management Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Sales and Tech Support are AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Since day one almost 7 years ago working with Rent Manager the sales and support staff have been phenomenal to work with. No matter what the question, no matter how big or small, or how many times, in the beginning, I bothered my Sales Rep, she was always willing to take as much time with me as I needed to answer any questions or help in any way she could. The tech support staff is also incredible and willing to work tirelessly to help with any issue, if there is one.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: September 2017

September 2017

 

Hi Kurtex Property Management,

Thank you so much for your kind review! We are so glad to have you as a customer and it has been great working with you over the years. As always, reach out to us if you ever need any help or advice - we're always here for you. Here's to many more years working together!

 

Natalie from Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

You need to update your system

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Frustration

Cons

Too many steps to find one thing.
Uploading is a hassle
Seriously need to be able to submit an "issue" through tenant profile.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: September 2017

September 2017

 

Hi Natalie,

Thank you for reaching out to us! We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having.

Through the Rent Manager Tenant Portal, you are able to submit an issue and we can gladly walk you through this process so you will be able to utilize this feature. We also have Upload Manager that helps make uploading documents into the system a breeze. I would also recommend using Command Launch at the top right of the screen - this built in feature takes you directly to the feature or report you are looking to use.

We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through all of these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

 

Jonathan from PA Rental and Leasing Services Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Rent Manager Xi - Great value and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It runs our business for us.

Pros

Customization, functionality and performance come together in this world class management tool. We have used RM Xi for years now in our PM business. Compared to the other PM software solutions, RM provides the most cost effective solution without sacrificing utility or features.

Cons

RM Xi still has a bit of a database feel to it. This has been corrected in RM12. Being on the cloud, there is also some internet connectivity issues that must be managed occasionally.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: August 2017

August 2017

 

Hi PA Rental and Leasing Services Ltd,

Thank you for your review! It's great to hear that Rent Manager is helping your business run smoothly. If you start to have internet connectivity issues again, definitely give our Support Team a call and we can help diagnose the cause of the issue.

 

Diane from Red Star Property Management
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great way to organize your properties.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can speak intelligently and have charts, graphs, and any type of reports necessary to convey all required information to owners.

Pros

The selection of reports available to run for owners is great; The ability to customize the reports if need be; The breakdown of each property; The ability to create new locations for new projects.

Cons

Hold time for customer service; the process of running through all the check boxes of some reports; the inability to email customer statements in a group, rather it is done one by one.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: August 2017

August 2017

 

Hi Red Star Property Management,
Thank you for your feedback!

I will pass your comments regarding customer service and reports back to our management team. We are constantly looking to improve Rent Manager and would appreciate any additional feedback you might have. Feel free to send us any feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 

Mary Ann from Rondell Homes

July 2017

July 2017

Have been using rent manager for about 8 years. It's a good software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very easy to learn software. I've never had any problems with it. Everyone in our office are very happy with this software. I would totally recommend it.

Cons

Probably the cost. It's not the most expensive but it's not the cheapest either. I would still recommend it.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: July 2017

July 2017

 

Hello Mary Ann,

Thank you so much for your review!

 

Stan from Banta Properties, Inc

April 2016

April 2016

This Software is better than having a two or three extra employees.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I can't express how important this product is to our company. This software has allowed our company to grow without adding any additional staff. This software also allows us to easily document everything. We scan every document that comes through the office. We take notes on every tenant phone call or face to face interaction. If you need to manage multiple offices from a remote location Rent Manager is the best way to do it. We have been using Rent Manager for 3 years and have only begun to fully use all of its resources.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2016

April 2016

 

Hi Stan,

Thank you so much for your kind review! We're glad you are happy with Rent Manager. If you ever need anything, feel free to contact us at any time.
Kari Barnett
Digital Marketing Coordinator

 

Greg from GDAA Property Management

March 2016

March 2016

Great product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our office has grown from less than 100 properties to over 500. Rent manager has allowed us to implement more systems, track more critical areas and become more cost effective. Service techs are always responsive. Highly recommend this product.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2016

March 2016

 

Hi Greg,

Thank you for the review! We're so glad we've been able to help you grow your business and we hope to continue to bring you great features in the future!

Kari
Digital Marketing Coordinator

 

Susan from Eventide, Inc.

February 2016

February 2016

SEEING IS BELIEVING

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a Rent Manager Poster Child. I love the software and the customer service. It's the perfect software for all sorts of property management applications from owner managed rentals to third party managed rentals. I've used Rent Manager since 2008 every day ; all day....and I have no complaints. It simplifies my life since it is so robust yet easy to use.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Susan,

Thank you for your review! We're so glad you've loved Rent Manager all these years and we hope to continue bringing you great products in the future!

Kari
Digital Marketing Coordinator

 

Peter from QSP, Inc.

February 2016

February 2016

Long time user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our company has been using this software since back in the days of DOS. We have been very pleased with it and the company; they are consistently adding new features and keeping up with technology innovations. The best thing about it is that it is comprehensive. It integrates our web-site, accounting, rent collection, utility billing and home loan activities. It has a phone auto-dial feature that allows us to call delinquent residents or send out alerts to every resident in a property. We use the on-line version so that the central office and on-site managers all have access to the same information in real time. We don't have to worry about losing data for a property because an on-site computer crashed or was stolen - Rent Manager backs up the data continuously. Our residents can pay rent on-line 24/7 or sign up for auto debit or even pay with cash at the local Wal-mart. This saves a tremendous amount of time for management. The monthly cost is very reasonable - less than the rent from one of our mobile home sites - and the savings in time more than pays for itself.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Peter,

Thanks for the great review! We're very happy to hear that you've loved our software since the DOS days. We hope we can continue helping you and your business for many more years!

Kari
Digital Marketing Coordinator

 

Brent from Sobol Realty, Inc.

February 2016

February 2016

Been with RM since 05, LOVE the recent upgrade of v12--offers a lot for the analytical end user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like that it's free and open until 7pm eastern. There was a time when the phone reps didn't seem that well trained but that hasn't been the case in the last 4 years or so...we get VERY well trained support when we call in and they are friendly.

Like the extremely detailed reporting that I can customize, great andriod app, user defined fields that we use a lot to manage the unique competitive advantages our business has, integrated VOIP is really cool, nicely organized software (such as prospects, customers, epay, work orders, etc), and on and on. There's a lot I like about lcs rm...event went to their user conference last year for the first time in New Orleans and our team enjoyed that.
The pricing model isn't always ideal. Sometimes it's confusing. But that's perhaps par for most software companies. They have released so many new features so quickly (and they really are good features!) that about 5% don't work.....but they always fix them within a few a weeks of us letting them know. It's not web based yet...but then again, I tried a web based site and it was terrible!! I had such limited features. RM12. rminspection needs a bit more building out as it's kind of clunky to use but it does work and is helpful. I would like for them to have an affordability module but I hear that's in the works and from my experience when RM says they are going to build something, they do!
If you like details and you like to analyse your data and you want REALLY strong financials ingratiated into your resident management, than this is for you. RM also appears to be on the leading edge of web and app integration with the core product. My company of about 40 gets excited when RM makes new releases because it's usually something cool and different that we can use. Like texting with residents and voip integration.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Brent,

Thanks for your great review! Our pricing is a bit different than most. We would rather customers only have to pay for what they use and help keep costs down the best we can.

We hope you are able to attend RMUC.16! We're excited to be back in Florida and really missing the warm weather at the moment (it's currently snowing here).

If you would like, we are sending out weekly release notes for RM12 that go over all the new features, updates, and fixes. To sign up to receive emails, please visit: https://www.rentmanager.com/customer-resources/self-help-resources/emails/

Kari
Digital Marketing Coordinator

 

Deborah from Re/Max on the Move

February 2016

February 2016

Good Experiences with Rent Manager

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is bundled perfectly to do everything for your property management company. It has a great support staff behind it who are always quick to respond and very helpful.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Deborah,

Thank you for your review! We're glad you are enjoying Rent Manager. Let us know if we can do anything to help down the road.

Kari
Digital Marketing Coordinator

 

Matt from Elm Grove Companies

February 2016

February 2016

Good software, capable and reasonably priced

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software contains many features, some that we did not even know about until lately. Service has been very responsive. The remote desktop instead of web-based has its pros and cons.

We are excited for rent manager 12 which will include several important marketing tools that we do not currently have.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Matt,

Thank you for your review! If there is ever a feature you are looking for, let us know! Your sales rep is always available to show you a demo of various features and will gladly show you some tips & tricks for getting the most out of Rent Manager.

I also recommend checking out the free training videos at http://training-videos.rentmanager.com/. We've broken down a lot of our features already included in Rent Manager that you might find useful. We also include some Rent Manager 12 videos if you would like to see some of the changes from Xi.

Kari
Digital Marketing Coordinator

 

Michelle from Lexington Management, LLC

February 2016

February 2016

Our property management team and Rent Manager are growing together.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We appreciate the willingness to rise to our specific needs and are willing to try to work through areas that we as a company would like to see the software continue to upgrade. RM is very responsive and supportive.

Although RM is continuing to integrate solutions on how to streamline some of the processes some of the formatting and the overall look for the user seems a bit outdated. Would like to see a more cutting edge/modern look.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Michelle,

Thank you for your review! We are constantly updating the look and feel of Rent Manager so we hope you like what is coming in the near future!

Kari
Digital Marketing Coordinator

 

Danny from Park Place Property Management

February 2016

February 2016

Two thumbs up for Rent Manager.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall this is a great property management software. Very customizable, very user friendly, and great customer support. The integrated service manager program has been instrumental in the growth and success of our business.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thank you for your feedback and we're glad you love service manager! Let us know if you ever need assistance with Rent Manager.

Kari
Digital Marketing Coordinator

 

Barbara from Dorel Properties

February 2016

February 2016

Dorel

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

User Friendly Program and as the CFO love the PRICE for what we get. I can access the program anywhere which is a HUGE Bonus for me as I travel a lot and need to get online to resolve issues or answers questions. Great Customer Service with ease of submitting tickets from within the program saving a significant amount of time by not sitting on your phone waiting for someone to pick up. We have been with them since we started four years ago and their Customer Service orientation is what sets them apart for me.

Cons: We are a smaller Mulit-Family so I cant speak for a larger multi-family however, we are running five different locations, adding one more this year and are able to lock users into just their location but I can easily float back and forth. I don't like that it closes all my windows when I leave one location, as I am a multi-tasker but it doesn't really slow me up. The Finance / Accounting Folks (that would be me and my Team) would love a better audit system but I have always been able to find things with there search tools.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thank you for the great feedback!

There is an option to consolidate databases into one, gives the ability to run combined financials, and also help you with the ease of running your business. I've made a note to your Account Manager to review a few of these options next time and see if any interest you.

Let us know if you ever need assistance!

Kari
Digital Marketing Coordinator

 

Christen from Kuester Real Estate Services

February 2016

February 2016

Great Product and Great customer services

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Rent manager is a great product that offers excellent customer service and continues to update with the market trends.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thank you for the feedback! We're glad you enjoy our customer service and we hope to keep bringing you new items to help grow your business. Let us know if you ever need assistance!

Kari
Digital Marketing Coordinator

 

Ken from KRI Properties

February 2016

February 2016

Great software product - definitely seriously consider it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use it as a completely integrated accounting and property management software program. It does an excellent job, is intuitive, easily reconciled, and is always being developed into the next greatest thing.

No complaints here!

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thanks for the great feedback! We're always glad to hear Rent Manager customers are happy with our product. Let us know if you ever need assistance.

Kari
Digital Marketing Coordinator

 

Brian from Indio Management

February 2016

February 2016

Rent Manager Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to Navigate, great instructional videos and chats for self learning. Customer support is friendly and helpful.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thank you for the feedback! We're always excited to hear how Rent Manager is making your job easier! Let us know if you ever need assistance.

Kari
Digital Marketing Coordinator

 

Kim from Harrison and Lear Inc

February 2016

February 2016

Amazing. Flexible. Have been using over five years and the software just gets better.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Can obtain financial data in a cash basis and an accrual basis. Not just one or the other.
Con: Cannot enter a credit memo exactly like an invoice. You have to enter the credit memo and apply it to an invoice.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Thank you for the feedback! In regards to entering a credit memo like an invoice, feel free to contact our support team at 800-669-0871 or support@rentmanager.com at any time and we'll gladly look over your account to find an easier solution. They can walk you through a few options on how to do so depending on what you are trying to do in Rent Manager. Let us know if you ever need assistance!

Kari
Digital Marketing Coordinator

 
 
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