Rent Manager


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Home
 
  • Rent Manager - Home
    Home
  • Rent Manager - Tenant view
    Tenant view
  • Rent Manager - Property view
    Property view
  • Rent Manager - Phone broadcast
    Phone broadcast
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

123 Reviews of Rent Manager

 

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Software Advice Reviews (90)
More Reviews (33)

Showing 1-20 of 90

Russ from United Properties of West Michigan
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

After evaluating several programs including Buildium, Propertyware, Yardi and Appfolio, There is no better software than Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really cannot say enough good about them.

Pros

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Cons

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi Russ,
Thank you so much for your review! We love working with you and the entire United Properties team. We hope to continue bringing you great features and we can't wait to show you what we have in store for Rent Manager in the years to come. Hope to see you all again at RMUC!

 
 

Colleen from E.P. Properties
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Customize! Customize! Customize!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the weekly training sessions, RMU, and helpfulness of the employees at Rent Manager.

Pros

Ability to control users' permissions, abilities, ability to change default tabs to fit your business needs. Account reps are responsive, helpful, and quick.

Cons

Some parts need improvement, however Rent Manager is constantly rolling out new updates, features.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi Colleen,

Thank you so much for your review! We would love to hear any additional feedback you have for our features or areas you’d like us to improve upon. Please submit them to https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ and our management team will review your submission.

 
 

David from Real State
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Believe me I tried every program out there for any price
It leads back to rent manager
Nothing like it
The EPP Mgmt

Pros

It has all in one and no need to have accounting out of the system like any other company that there is out there

Cons

Maybe to have online V like the V12
That would be better if u are out of the office like on any computer

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Hi David,

Thank you so much for your feedback! We do have mobileRM, which allows you to use Rent Manager on the go. Let us know if this is something you'd like to check out!

 
 

Soranda from Western Heritage
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its easy to use and its has a clean interface. The customer service is great. I like that this is a remote service so updates are done seamlessly- no servers, no downtime.

Cons

Some of the areas need fine tuning- like the Service Manager. There a bit of a learning curve for using more in depth areas, the permissions and preferences setting can get confusing.

Review Source

  Response: Kari, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your feedback Soranda! We're so glad to hear you like the updated interface of RM12. I will pass along your comments regarding Service Manager and we will look into this for you. Also, if you ever need help with permissions or preferences, we are constantly keeping our Help File (F1) updated to assist with any new permission options. Your Account Manager, Nick, can also help walk you through any of these settings. Feel free to give him a call at any time - we're always here to help.

 
 

Simon from Top Quality Management
Specialty: Community / HOA
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

i love to work with this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

excellent customer service, they will always listen to us when we request new features on their software.

Review Source

  Response: Kari, London Computer Systems

Date: February 2018

February 2018

 

Hi Top Quality Management,
Thank you so much for your review! We hope to keep bringing you great service in the future and thank you so much for the feature requests. Keep them coming!

 
 

Robin from Devonshire RE
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Far Superior Software ' Customer Service Bar None!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dare I say Walt Disney himself would be impressed! :)

Pros

Rent Manager 12 is by far the most superior, flexible, manageable, creative software on the market for the Multi-Family Management/Owner Industry! After working with Rent Manager's staff for 2 years now, I cannot stop singing their praises! Their customer service is not only THE MOST KNOWLEDGEABLE staff, but friendliest, positive, creative folks bar none! Any questions you may have are 99.9% answered on the 1st phone call and you don't have to wait to go up the ladder for someone to help you.

Review Source

  Response: Kari, London Computer Systems

Date: January 2018

January 2018

 

Hi Robin,

Thank you so much for your feedback! It has been a pleasure working with you over the years and we hope to continue bringing you great service in the years to come.

 
 

Heather from WM R Co
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

An excellent choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All of the reps we have worked with have been very helpful and friendly.

Pros

It is very easy to use, with a lot of options to customize it to fit your needs. Speaking from a small company, this has made a huge difference for us.

Cons

Implementation and training takes a while, but they do walk you through the whole thing and make it pretty simple for the user.

Review Source

  Response: Kari, London Computer Systems

Date: December 2017

December 2017

 

Hi Heather,

Thank you so much for your review and we’re glad to hear Rent Manager has been able to make a difference with your company!

 
 

Kristi from REMAX Prestige (RPP PM)
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Transitional Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany
has also been extremely helpful.
A comparable feature request was finally successfully completed.
We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs.
To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Pros

Provides us with tools to manage effectively.
Allows for reports, letters, media, and more to be used.

Cons

Transitioning from RentManager Xi has been a nightmare.
Marketing formats 100% changed.
Owner information lost in the transition (and more)
Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners)
API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site.
Low/Zero response to new function requests - even though they provide a way to submit - response is zero.
Medium Response to comparable feature from Xi request - WITH

Review Source

  Response: Kari, London Computer Systems

Date: December 2017

December 2017

 

Hi Kristi,
Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.

 
 

donna from Property Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Geared to the American Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Obviously I still prefer it, as I've used it for 10 years.

Pros

Offers more than Yardi - at a cheaper price.
Lets you customize a lot.
Easy to use
Very stable
Never had an issue with billing.

Cons

Tried for five years to get recurring journals,
Tried MANY times to have them print the letters "yymmdd" on cheques as required by Canadian standards. have to double print all our cheques to comply.
Rent Manager Online wouldn't log in and actually locked me out on a Saturday morning - no help available until Monday? - Lucky I keep my own backup of information so I can respond to this emergency.
No published in depth info on creating customized objects.

Review Source

  Response: Kari , London Computer Systems

Date: November 2017

November 2017

 

Hi Donna,

Thank you for your review! We’re glad to have you as a customer for the past 10 years and looking forward to many more years in the future. With the recurring journals and date format changes, I would check out the recently updated Rent Manager Help File. Anywhere you are in the system, if you press your F1 key, it will open up the help file for the area in Rent Manager you are working in. This has detailed information regarding Journal Entries as well as a section on rmScript – our custom language, which helps you further customize Rent Manager. In regards to weekend Support hours, I apologize you were locked out of the system and unable to reach someone. I will pass your message on to our team to look into further.

 
 

Chris from Darden Properties LLC
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Need better functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It should not be excessively expensive to upgrade.

Pros

Provides the basics. Technical support has gotten much better. Has a mobile app. Credit/criminal reporting ability.

Cons

It's not 100% web based. Owner processing cumbersome. Pricing not compatible with other software providers who offer the same products.

Review Source

  Response: Kari, London Computer Systems

Date: October 2017

October 2017

 

Hi Darden Properties LLC,

Thank you for your review. I will pass your comments regarding owner processing and upgrade price back to our management team. We would love to hear more about what could help your business - feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 
 

Stacey from Enclave Holdings II
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Don't waste time with Rent Manager

Ease-of-use

Functionality

Product Quality

Customer Support

If you only manage 1 or 2 properties (and you own them), this might be OK. But, if you're in the business, this is the bottom of the barrel

Pros

It's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.

Cons

It crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.

Review Source

  Response: Kari, London Computer Systems

Date: October 2017

October 2017

 

Hi Enclave Holdings II,

Thank you for providing your feedback. We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having.

Rent Manager does allow you to correct accounting mistakes using GAAP standards. We also have leases, electronic signatures, an owner web portal for owner statements and information, report automation (including monthly owner statements), and much more available within the program. As for spammy emails, our Support Team can gladly help you look into this issue and find the root cause.

We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

 
 

Dannis from Five Star Property Management, LLC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Been with Rent Manager for over 13 years and it just keeps getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is amazing to see how far the software has come in 13 years and it keeps out performing the competition. Took the time to reevaluate property management software for my company 18 months ago. Intrigued by some of the other firms but choose to double down with Rent Manager.

Pros

Value, features, and focus on the needs of the user. Strong trendy features with an accounting backbone that can not be beat.

Cons

Many new features without accompanied intuitive internal help or setup information. Takes a call to product support sometimes to to roll out but always worth the time to leverage all the features.

Review Source

  Response: Kari, London Computer Systems

Date: September 2017

September 2017

 

Hi Five Star Property Management, LLC,

Thank you so much for your feedback! It has been great working with you over the past decade and we can’t wait to work with you more in the future.
Our training team is working hard to add more documentation and training for all of the recently released features. If there is one in particular you are looking for, be sure to reach out to your Account Manager and she can gladly send the information along.

 
 

Kate from Metron-Farnier
Specialty: Manufactured Housing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This program has made my life and my company's easier. The customer service is outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Outstanding customer service; great value. The program is intuitive to use and has many useful features.

Cons

I work internationally, and occasionally my IP address is blocked from accessing our internet-licensed version of the program. This creates some inconvenience, but has always been addressed quickly by the Rent Manager team.

Review Source

  Response: Kai, London Computer Systems

Date: August 2017

August 2017

 

Hi Metron-Farnier,
Thank you for your review! We are happy to hear Rent Manager has been able to make your life easier and your business run more smoothly. We do apologize about the international IP issue. I will make a note of this and pass your review on to our management team.

 
 

Lori from Mercer Property Management
Specialty: Manufactured Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Does it ALL!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Coming from very manual processing managing almost 200 properties we have been blown away by the features and efficiencies of Rent Manager. Everything we have asked for it to do is already a feature and we have been amazed. Around our office if someone comes up with an idea our response is "Of course Rent Manager can do it!" From sales to conversion the staff is extremely knowledgeable and professional!

Cons

Not crazy about the remote server access - wish it was online based so that it can be accessed from anywhere - but wait it is! It just costs extra for that.

Review Source

  Response: Kari, London Computer Systems

Date: August 2017

August 2017

 

Hi Mercer Property Management,
Thank you so much for your review! We are glad Rent Manager is working so well for your business and we hope to keep bringing you great service in the years to come. I have made a note regarding remote server access and I will send your review to our management team.

 
 

Jeanni from Covey Regional Management
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Rent Manager Upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are very happy we chose to stay with Rent Manager and upgrading rather than switching to a new program. RM transferred all our historical information over to the new version so the transition was almost seamless!

Pros

We were familiar with Rent Manager. We love the in-depth financial reports. The RM 12 version has many more customizing options in all areas of the software. RM University was a great help in learning the new version.

Cons

Sometimes a little slow in moving from area to area. Have to wait for RM customer service to call back when having a problem.

  Response: Kari, London Computer Systems

Date: July 2017

July 2017

 

Hi Covey Regional Management,

Thank you for your review! I will pass your comments regarding speed and customer service back to our management team. We are constantly looking to improve both of these areas and would appreciate any additional feedback you might have. Feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 
 

Brian from KCI Management LLC
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Powerful property management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using rent manager for over 4 years now. It's a great product. Need more tutorials/self help/videos for learning to maximize functionality.

Pros

Rent Manager is comprehensive, secure, and very functional. Customer service has been top notch, but they can't do tutorial only fix specific questions. I love how we can grow tenants and accounts and it can build without rescaling.

Cons

Need more tutorial videos. customer service has been great but they can't answer specific tutorial; only trouble shoot. I will I can learn to maximize rent manager.

  Response: Kari, London Computer Systems

Date: June 2017

June 2017

 

Hi KCI Management!
Thank you for your review and we’re so glad that you are enjoying Rent Manager! If you are looking for tutorials, I highly recommend checking out the Training section of our website: https://www.rentmanager.com/customer-resources/training/. Here, you will find our free and paid training options which walk you through sections of the program step by step. We also have our Training Videos Archive where you can log in to view recorded webinars specific to your version. As always, feel free to contact us at any time and we can help find the right training for you and your team. Have a great day!

 
 

Adam from Heritage Corporation
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good feature set but not always comfortable to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good and many features. Gets the job done. Global search is very handy. Comprehensive User's Guide is better than most. Accessible, friendly and thorough customer service.

Cons

Fundamental usability flaws mean frustration and unnecessary time spent especially with repetitive tasks, and sore wrists from all the mousing that shouldn't be necessary. Could be much better with keyboard usability and meeting standard Windows UI Guidelines, including consistency of access keys, initial focus, visible focus, tab order, behavior of Ctrl+Tab and arrow keys, binding of Esc and Enter keys, dialog design (group boxing, UI element labeling), semantic relationship of menu items, indicating that menu items open dialogs, UI guidelines governing error/warning/info messages, etc. These fundamentals are generally among the very first things to test and fix in a user interface to avoid accumulation into usability issues.

  Response: Kari, London Computer Systems

Date: May 2017

May 2017

 

Hi Heritage Corporation,

Thank you for your review! We would like to learn more regarding the UI recommendations listed above. I will have your sales representative reach out to you directly so we can learn more about your experience and pass it along to our development team.

 
 

Nathan from Freehold Real Estate LLC
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A Wealth of Features & Could Always Use a Few Tweaks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world

Cons

For some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.

  Response: Kari, London Computer Systems

Date: May 2017

May 2017

 

Hi Freehold Real Estate LLC,

Thank you for your review. I apologize that you have been having issues with our export to Excel function. We greatly appreciate your feedback on your software and I will pass your review on to the appropriate parties in our company for further examination and review.

 
 

Nikki from Limestone Property Management
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good program with excellent support, affordable price and great functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Support and training
Database creation
Ease of use
Ability to customize the layout of reports and tabs

Cons

Report creator could be improved
View is a bit small on some monitors
Program is slow at times, relies on internet connection

 
 

John from Centennial Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The Software and Company continues to Amaze me

Ease-of-use

Functionality

Product Quality

Customer Support

I switched over my friends 500 unit operation on Jan 1st of 2017 from Yardi, and have continued to be impressed at how comprehensive the software is. It is very rare that the software can't do what we want it to do. The tech support is very responsive and competent. My experience is with RM12. There is a little bit of a learning curve with the software, but this is ALWAYS the case when software that is as comprehensive as RM12. It was a big job and commitment to change software after 25+ years of using Yardi, but it was absolutely worth it.

Pros

Can purchase what features you want separately. Integrates web functionality, customization is abundant, support is amazing, interface and usability as as good as can be expected with this level of complexity.

 
 
 
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Showing 1-20 of 33

RJ from Verada Properties

April 2018

April 2018

So happy with the product and the support. It's everything we need and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Rent Manager is extremely powerful but also incredibly intuitive and simple to use. It just makes sense and works great. The customer support is also phenomenal. If you have a question you can just call support and someone knowledgeable and friendly will answer your question within minutes.

Cons

If I had to pick something it would be a couple very minor limitations with the reports and accounting for reserves. The reports and accounting are amazing, but there are just a couple things that we'd like to do that we can't. We have very simple workarounds so it's not a big deal at all but if I had to pick something, that would be it.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you so much for your review RJ and our support team appreciates the shout out! We would love to hear about any additional features that could assist your business. Please submit any requests here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Our management team will review your request and see if it can be added to an upcoming development cycle.

 

Lisa from Orion Management Group

April 2018

April 2018

We have been thrilled with Rent Manager 12!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves so much time!

Pros

This product is easy to set up, the company has great customer service and we are very happy with this platform. I wish we had moved to this years ago. Helps us work smarter, not harder!

Cons

No payroll module, Rent Manager needs more keyboard commands for those of us who understand you get more entered without reaching for a mouse!

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Lisa! We're so glad you've joined the Rent Manager family and that Rent Manager has been able to help your business. Let us know what additional features or keyboard commands you'd like here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ . Our management team will review your requests and see if we can add them into our development cycle.

 

Lynn from Spedd, Inc.

April 2018

April 2018

Very positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Adaptability to our specific property management needs; ease of maneuvering within reports; confidence that data will be protected through offsite storage

Cons

Somewhat difficult to set up new reports or understand what additional features might benefit us generally

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Hi Lynn,

Thank you so much for your review! If you ever need assistance with reports or features, feel free to reach out to us. We are also constantly making tweaks to our website to announce new features. I would also recommend following our social media channels for the latest Rent Manager updates.

 

Susan from Austin Fleck Property Management

April 2018

April 2018

Fabulous - all-inclusive - property management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it can handle every aspect of my property management business. From accounting to contact management, work orders, advertising, inspections, tenant screenings, collections - you name it. If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs. Robust and efficient! Priced right too!

Cons

Inspection functionality could use some work, but tech support is available and working with me on a daily basis to ensure the program works right for my needs.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Susan! We're so glad Rent Manager has been able to help your business these past few years. We would love any additional feedback you might have for our inspection features. Please submit additional feedback here https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/, and our management team will review the submission.

 

Lydia from Langley Rentals

April 2018

April 2018

Rent Manager is awesome. I highly recommend them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that they will try to create features based on my suggestions. Everyone is very friendly and knowledgeable. Support is very quick to respond.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Lydia!

 

Kristen from All County NEO Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great software for our growing office and always provides us with exceptional customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Pros

We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Cons

Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you for your review Kristen! It has been great working with you all these past few years and we loved attending your conference! Our support team really appreciates the kudos as well. I've made a note regarding the owner statements and we will look into a way to assist you with this training process. Since you are close by, if anyone from your team would like to come to our office for one-on-one training or vice versa, just let us know. We'd love to help!

 


April 2018

April 2018

i have used RM for 7 years now and wach release gets better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the easy of use and customer service support because with a simple call they hekp us fix whatever we need

Cons

the photo upload system is slow and slows the process. Been in the marketing department demands me to upload a lot of pictures. Also, they only accept 15 photos

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2018

April 2018

 

Thank you so much for your review! We're glad to hear you love using Rent Manager and our support team really appreciates the shout out. Also, I have sent your message regarding our photo upload system to management to review and look into improving for you.

 

Julie from Gower

March 2018

March 2018

Pleased yet displeased with stupid stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Now that they are providing more integrations with systems outside of their product, it is making the automation of the office more possible. The customer support people are friendly.

Cons

I'm writing this while I sit on hold for Tech Support. This was after my call was picked up and told they were going to transfer me to someone that was immediately available and there wouldn't be any longer of a wait. That was over 5 minutes ago .... Yesterday, I called in on a scripting issue and finally hung up after holding for over 45 minutes. That is simply unacceptable.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Julie,

Thank you for your feedback and it's great to hear you are loving all of the new integrations! I also apologize for your recent experience with our customer support team. I have passed along your message to management regarding your experience for additional review.

 

Gabrielle from Lakeside Condos
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Rent Manager is an effective way to manage owners accounts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it helps a lot with monthly maintenance payments and delinquency.It keeps us on track with payments and monthly bills.

Cons

It freezes sometime and I have to reboot the program and start over.Sometime rent manager can get really slow.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Gabrielle,

Thank you for your review and feedback on Rent Manager! It's great to hear our software is helping your business with their monthly maintenance tracking. I am passing along your feedback to our management team so they can research the speed issues in detail as well.

 

Fernando from Anequim

March 2018

March 2018

Fast program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fast program, ready to use once conected to the internet, great quality photos, easy description of products.

Cons

Very slow when uploading information to the program, very limited with photos and documents formats.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Fernando,

Thank you for your review! I will be passing along your feedback to our management team for review. In the mean time, if there are specific file formats you would like to see added into Rent Manager, please feel free to fill out our Feature Request form and we would be happy to look into this for you.

Online Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/

 

Nora from Up Realty

March 2018

March 2018

I am new to Rent Manager but so far I find it extremely helpful. Great options for contacting tenant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the pros is that I can text my tenants! I also love how there are pre made letters! It helps on time and aggravation!

Cons

There isn't much I like "least" about Rent Manager. I do wish customer service was a little better as far as returning emails.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Nora,

Thank you for your review and welcome to the Rent Manager Family! If you never need to reach someone in Support right away, feel free to give us a call at 800-669-0871. We take live calls as well to help customers as quickly as possible. I will pass on your review to the manager of that team as well.

 

Patricia from Carod Properties, LLC

March 2018

March 2018

Rent Manager is a great software for Property Managment companies. It's a one stop shop basically!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use; customer service always helpful!

Pros

Customer Service is always on point! The software is user friendly once you get to know how to use it! You can log into the system via cell, ipad and desktop!

Cons

Have to change passwords too often! Customer service gets backed up and it may take a day or two to get a call back! However, they will call!

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2018

March 2018

 

Hi Patricia,

Thank you so much for your review! We're glad to hear you are enjoying Rent Manager and our customer service team really appreciates the shout out! Any time you need help, you can also email us at support@rentmanager.com and someone from our team will get back to you as soon as possible. It's been great working with you over the past few years - here's to many more in the future!

 

Cary from Kurtex Property Management Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Sales and Tech Support are AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Since day one almost 7 years ago working with Rent Manager the sales and support staff have been phenomenal to work with. No matter what the question, no matter how big or small, or how many times, in the beginning, I bothered my Sales Rep, she was always willing to take as much time with me as I needed to answer any questions or help in any way she could. The tech support staff is also incredible and willing to work tirelessly to help with any issue, if there is one.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: September 2017

September 2017

 

Hi Kurtex Property Management,

Thank you so much for your kind review! We are so glad to have you as a customer and it has been great working with you over the years. As always, reach out to us if you ever need any help or advice - we're always here for you. Here's to many more years working together!

 

Natalie from Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

You need to update your system

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Frustration

Cons

Too many steps to find one thing.
Uploading is a hassle
Seriously need to be able to submit an "issue" through tenant profile.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: September 2017

September 2017

 

Hi Natalie,

Thank you for reaching out to us! We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having.

Through the Rent Manager Tenant Portal, you are able to submit an issue and we can gladly walk you through this process so you will be able to utilize this feature. We also have Upload Manager that helps make uploading documents into the system a breeze. I would also recommend using Command Launch at the top right of the screen - this built in feature takes you directly to the feature or report you are looking to use.

We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through all of these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

 

Jonathan from PA Rental and Leasing Services Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Rent Manager Xi - Great value and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It runs our business for us.

Pros

Customization, functionality and performance come together in this world class management tool. We have used RM Xi for years now in our PM business. Compared to the other PM software solutions, RM provides the most cost effective solution without sacrificing utility or features.

Cons

RM Xi still has a bit of a database feel to it. This has been corrected in RM12. Being on the cloud, there is also some internet connectivity issues that must be managed occasionally.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: August 2017

August 2017

 

Hi PA Rental and Leasing Services Ltd,

Thank you for your review! It's great to hear that Rent Manager is helping your business run smoothly. If you start to have internet connectivity issues again, definitely give our Support Team a call and we can help diagnose the cause of the issue.

 

Diane from Red Star Property Management
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great way to organize your properties.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can speak intelligently and have charts, graphs, and any type of reports necessary to convey all required information to owners.

Pros

The selection of reports available to run for owners is great; The ability to customize the reports if need be; The breakdown of each property; The ability to create new locations for new projects.

Cons

Hold time for customer service; the process of running through all the check boxes of some reports; the inability to email customer statements in a group, rather it is done one by one.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: August 2017

August 2017

 

Hi Red Star Property Management,
Thank you for your feedback!

I will pass your comments regarding customer service and reports back to our management team. We are constantly looking to improve Rent Manager and would appreciate any additional feedback you might have. Feel free to send us any feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

 

Mary Ann from Rondell Homes

July 2017

July 2017

Have been using rent manager for about 8 years. It's a good software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very easy to learn software. I've never had any problems with it. Everyone in our office are very happy with this software. I would totally recommend it.

Cons

Probably the cost. It's not the most expensive but it's not the cheapest either. I would still recommend it.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: July 2017

July 2017

 

Hello Mary Ann,

Thank you so much for your review!

 

Stan from Banta Properties, Inc

April 2016

April 2016

This Software is better than having a two or three extra employees.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I can't express how important this product is to our company. This software has allowed our company to grow without adding any additional staff. This software also allows us to easily document everything. We scan every document that comes through the office. We take notes on every tenant phone call or face to face interaction. If you need to manage multiple offices from a remote location Rent Manager is the best way to do it. We have been using Rent Manager for 3 years and have only begun to fully use all of its resources.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: April 2016

April 2016

 

Hi Stan,

Thank you so much for your kind review! We're glad you are happy with Rent Manager. If you ever need anything, feel free to contact us at any time.
Kari Barnett
Digital Marketing Coordinator

 

Greg from GDAA Property Management

March 2016

March 2016

Great product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our office has grown from less than 100 properties to over 500. Rent manager has allowed us to implement more systems, track more critical areas and become more cost effective. Service techs are always responsive. Highly recommend this product.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: March 2016

March 2016

 

Hi Greg,

Thank you for the review! We're so glad we've been able to help you grow your business and we hope to continue to bring you great features in the future!

Kari
Digital Marketing Coordinator

 

Susan from Eventide, Inc.

February 2016

February 2016

SEEING IS BELIEVING

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a Rent Manager Poster Child. I love the software and the customer service. It's the perfect software for all sorts of property management applications from owner managed rentals to third party managed rentals. I've used Rent Manager since 2008 every day ; all day....and I have no complaints. It simplifies my life since it is so robust yet easy to use.

Review Source: Capterra

  Response: London Computer Systems, London Computer Systems

Date: February 2016

February 2016

 

Hi Susan,

Thank you for your review! We're so glad you've loved Rent Manager all these years and we hope to continue bringing you great products in the future!

Kari
Digital Marketing Coordinator

 
 
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