Rent Manager


Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

144 Reviews of Rent Manager

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  • Samantha from Monarch Investments

    Specialty: Apartments / Multi-family

    Number of employees: 11-50 employees

    August 2018

    Extremely user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love that you can use it on your phone.

    Pros

    The program is easy to use. There are multiple ways to get to certain screens. Couldn't ask for a more user friendly program! Its helpful that you can use it for single family or multifamily homes.

    Cons

    It does not have spell check. The owners statements can also be confusing for owners. I believe the owners statements should more correlate directly with the items entered into the system or at least explain what those particular numbers reflect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Kari, London Computer Systems

    August 2018

    Thank you so much for your review Samantha! We love to hear that you are enjoying Rent Manager. We would be happy to help you customize the owner statements to be a better fit for your business. Please give us a call at anytime or email sales@rentmanager.com.

  • Verified Reviewer

    July 2018

    Feature-rich software for the rental home industry that is as simple as you can hope for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

    Pros

    For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

    Cons

    The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    August 2018

    Thank you so much for your review! We are consistently adding new articles into our help file, so be sure to check back often to see what's available. If there is an area in particular you feel could use additional explanation, our training team would love to hear about it. Please submit a feature request here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ with any ideas you might have.

  • Diana from Whispering Hills

    June 2018

    Easy to use somewhat.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like when I get to a customers profile everything is layed out for me and the tabs help a lot with that.

    Cons

    Reports. Unless you know exactly what you are doing, pulling reports is not self explanatory. Just wish there was an easier way to pull them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    June 2018

    Hi Diana, Thank you for your review! Our documentation team has been working hard with adding additional information regarding each report to our help file. Within any report, if you press F1, it will bring up the help file which will detail out the what the report covers. You can also search the help file if you are looking for a specific report but not sure of the report name.

  • Lisa from Whispering Hills Apartments

    June 2018

    I have used Rent Manager for 5 1/2 years. I have had a good experience overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rent Manager syncs with other software programs that we use. It is easy to find all information for customers, prospects, etc.

    Cons

    It has been updating software more frequently causing differences in how the program works which can be confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    June 2018

    Hi Lisa, Thank you for your review! We're happy to hear you have been able to use our open API to help sync all of your systems into one. To help with all of our recent updates, in Rent Manager University, we post our release notes as well as quick training videos to walk you through new features. We have also completely renovated our help file - if you press F1 in any section of Rent Manager, it will take you directly to the help file for that section. If we can be of any assistance walking you through recent updates or specific features, feel free to give us a call. We'd love to help!

  • Linda from Hartwig Property management

    May 2018

    I have worked this program for 6 years now and I love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the drill down feature.
    Being able to find Tenants with different information. All of us use different things so remember different information. I use names, another worker uses Owners and another uses addresses.

    While speaking with Owners, I can always get the answers I need from this program to help answer any questions they have.

    Cons

    I would like to customize the reports without extra purchase
    I wish there was a book to reference when training someone new to the program.
    Videos work some but most of the people I have helped train are hands on learners and with a book, I could show them some and then let them explore the systemn with the book.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    June 2018

    Hi Linda, Thank you so much for your review! We've loved working with you over the past 6 years and here's to many more in the future. Each month, we offer Virtual Classroom training sessions, which comes with a digital workbook for further training. I will also mention the need for other workbook options to our training team to look into for you.

  • Todd from The Foster Group, Inc.

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    May 2018

    Newest Version Less Useful for Managing Documents

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Does just about everything except for payroll for multi-site portfolio management. Easy to use after short training period.

    Cons

    It lost a lot of basic functionality in document management between the upgrade of Version XI to XII.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Todd, Thank you for your review! We would like to learn more about the document management functionality you are looking for as the functionality might still be there, just in a new area of the program. I will have your representative reach out to you so we can look into your specific setup. They are also more than willing to assist with submitting feature requests on your behalf if you are looking for additional functionality.

  • Dana from Dominion Properties

    Number of employees: 11-50 employees

    May 2018

    Decent software for daily use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Once everything was set up, the software was relatively user friendly and had a lot of capacity for maintaining information in a multitude of departments within the company.

    Pros

    This software can link your to a multitude of websites that really aid in effective marketing strategies. There are many different reports that can be ran that are beneficial to a multitude of departments. Generating documents and keeping track of document history was effortless. The customer support for this software is fantastic!

    Cons

    It can be a little tricky to set the software up to function how you need it too. When setting Rent Manager up to link information directly to our company's website and third party marketing websites, it was so tricky I had to spend a great deal of time with customer support to get things running how they should. Also, creating new reports was tricky and only one person in the company knew how to do it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    May 2018

    Hi Dana, Thank you for your review! Our customer support team really appreciates the shout out. If you ever need assistance with custom reports in the future, our Professional Service team would be more than willing to help out. They work with customers every day creating custom reports, custom tabs, custom integrations, and more. We also offer training such as our RM12 Scripting Virtual Classroom and weekly webinars stored in Rent Manager University.

  • Susan from All County NEO Property Management

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    May 2018

    Positive Experience with Rent Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The most recent version, Rent Manager 12, is a much better user experience and comes with many improvements; we just converted on May 7. The staff overseeing the conversion did a great job in helping us be prepared and we converted with very little issues, all of which were resolved quickly. Additionally, we have had very good experiences with Customer Support and think that the company does a good job of listening and considering suggested enhancements.

    Cons

    There are a few minor navigational items that could be improved but nothing we would consider a major issue. As with any software, you'll always find yourself saying "I wish it did [this]" but it serves the purpose well for property management companies.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Susan, Thank you for your review! We’re so glad to hear the conversion process went well and we can’t wait to see what all you do with Rent Manager 12. Let us know if you ever need assistance or if you have any thoughts on how we can make our program even stronger.

  • Sarah from The Chrysalis Group

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    May 2018

    Robust system for property management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rent Manager assigns you a dedicated "trainer" for a 60 day period in which you can schedule as many phone calls as you would like. The trainer logs in to your computer and guides you through step by step how to use the system. When the 60 days was over, we felt ready to be on our own. However, we are still learning new things day by day. Overall, this is a great program and I would recommend it to any property management company!

    Pros

    This software is very robust and can handle more complex property management tasks. This is the only software I have found that I can use for my full accounting needs. I stopped using Quickbooks and fully use Rent Manager now. It can handle property management and real estate transactions simultaneously. It is able to automatically handle a lot of items I was having to do manually with my previous system.

    Cons

    Sometimes my co-worker and I get kicked off of the system for no reason. Occasionally we also have to log out and log back in to be able to print. I don't know if this is due to our internet connection or the software. There was an extensive training period needed (60 days) and we are still fine tuning our use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Sarah, Thank you for your review and welcome to the Rent Manager family! Our training team appreciates the shout out and Carson loved working with you all as well. Typically if there is a connection issue, it is the internet connection. Next time it occurs, feel free to give our support team a call and we can help identify the issue on the spot. Also, definitely check out our training calendar (https://www.rentmanager.com/customer-resources/training/training-calendar/) for all of the live training courses available each week. This can help you become a Rent Manager Guru in no time!

  • Alejandra from Westport realty inc.

    Specialty: Real Estate Developer

    Number of employees: 11-50 employees

    May 2018

    User friendly & easy to understand

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program is customizable to your needs so that you can use it for only what you want to use it for. Software is continuously updated so it decreases downtime.

    Cons

    The program has so many features and so many abilities that it takes some time to learn them all so that you can use it to the highest ability, but its totally worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Alejandra, Thank you for your review! We’ve actually revamped our weekly webinars to give in depth, quick overviews of different areas of the software to help with all of the various features. Your sales rep can also help direct you to the best available training resources if you’re looking for a specific feature. Give us a call at any time.

  • Ingrid from BlackStone

    Specialty: Affordable Housing

    Number of employees: 501-1,000 employees

    May 2018

    Good!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like having access to all the documents needed.
    I used it for searching for invoices paid and unpaid and it was very origanized.

    Cons

    The main screen might look a little crowded but for the most part it all worked the way it was intended

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Ingrid, Thank you for your review and we’re glad to hear Rent Manager is helping you keep your business organized! We would love to show you how you are able to customize the software to clean up busy screens and tailor it to be exactly what you want to see, when you want to see it. Please give us a call and we can walk you through all the various options available.

  • Laura from Glendale Development

    Specialty: Apartments / Multi-family

    Number of employees: 51-200 employees

    May 2018

    Great Product & Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make sure that the people on your team who are setting up the initial databases of market rents, properties and tenants understand all of the applications and functionality so you're not having to backtrack and fix it down the line. It makes the whole process so much easier.

    Pros

    It's a very easy to use system and has made the automation process of keeping track of our tenants/vendors/prospects so much easier. The integration with our payment system has made the first of the month a breeze and the Apply Now feature to house prospect information gives us one more way to follow up with those who had fallen through the cracks. Their customer service and help lines are extremely helpful, knowledgeable and timely. Any questions or issues I've ever had have been addressed immediately and with staff that represents the company well. I highly recommend this product and company.

    Cons

    There are many classes and webinars to help with the system and new feature launches, but an all encompassing help guide, that can be accessed by all members of my team with step-by-step instructions would make my life so much easier.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Laura, Thank you for your review! We’re so glad to hear Rent Manager has been able to help your business and that you’re loving the automation RM can provide. Our customer support team really appreciates the shout out as well! If you are ever looking for a step-by-step guide, check out our Help File. Anywhere you are in the program, press F1 and it will take you directly to the documentation we have for that particular feature. Our Documentation Team is constantly adding new articles as new features roll out as well. If you ever cannot find something, give us a call and we’ll look into adding it for you.

  • Devon from Verada Properties

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    May 2018

    Have used property management software to manage up to 1,000 units for almost 30 years, and this is by far the most user friendly and comprehensive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very, very happy with Rent Manager, and have recommended it several times to anyone who asks.

    Pros

    Integrating the website, online applications that load right into prospects, easy to fix mistakes I make, and terrific customer service.

    Cons

    Some times it takes too many clicks to complete a task, like printing checks, or making deposits and printing the slips.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Devon, Thank you so much for your review! Our support team really appreciates the shout out as well. We would love to learn more and improve upon the number of clicks you are experiencing when using our software. I will have your account manager reach out to you to see if we can help improve your Rent Manager experience.

  • Christopher from Columbia River Properties Inc.

    May 2018

    Rentmanager has been a positive factor in the growth of our company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

    Cons

    Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    May 2018

    Thank you for your review Christopher! We're so happy to hear Rent Manager has been able to help grow your company. With all the new additions, be sure to check out RMU. Our training team is working hard to add new courses each week to discuss any new features that have been released. Your account manager, Nick, is always more than welcome to walk you through any recent releases as well.

  • kevin from Villaggio On The Lakes Realty

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    May 2018

    Broker/Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall this has been a good software for our business, having not used other programs it is hard to compare, we get what we need at a good price, as they say "if it's not broken, don't fix it".

    Pros

    Easy to work with, the display and layout work very well, and you can undo transactions without having to jump through hoops.

    Cons

    I think the C.A.M side could be better, and setting up multi user's was a problem to stop people getting into the wrong property.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Hi Kevin, Thank you for your feedback! We are constantly making updates to our software and we would love to hear how we can make our CAM module even better for your business. Please let us know any ideas you might have via our Feature Request Form (https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/). Our management team will review your submission and see if it would be a good fit for an upcoming development cycle.

  • Jeremy from Wistar Group (formerly known as Certified Property Management, Inc.)

    April 2018

    Best teammate I've ever had

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's way more often that all I need to do is tweak the system a little to NOT have to hire a FTE. In other words...no more people at problems.

    Pros

    The best thing about this software is that if I can imagine something it is most likely that the software will let me do it. And for me, anything less than that is aggravating so it was almost a must for me. And I have most definitely NOT been disappointed.

    Cons

    Because it has so many capabilities it is not the easiest system to learn...but when you do it's fantastic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    May 2018

    Thank you for your review Jeremy! We love working with you and the Wistar Group team. Hope to see you again at RMUC!

  • Greg from GDAA Property Management

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    April 2018

    Great Product and Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have been a Rent Manager user for over seven years. Always have tremendous service with any question or concern.

    Pros

    The software is the easiest to customize of any that I have researched. This was tremendously important for our business and has allowed us to grow the business with ease to adapt to changes in technology and the business.

    Cons

    1. Have to write a con in this section to complete survey! Would like to see a work flow ability allowing us to integrate our Share Point and Rent Manager software.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    May 2018

    Thank you so much for your review Greg! We’re happy to hear you’ve been able to grow your business with Rent Manager these past seven years. We would love to research the Share Point integration as well. I will have your Account Manager reach out so we can learn more about what you would like to use this integration for and see what we can do.

  • tammy from Real Estate

    April 2018

    I have had a very good experience with rent manager.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use. When I do have a problem the customer support is great and answers all my questions. I love the turbo meeting.

    Cons

    So far I have not had any problems. I a have only been using the software for about 4 months and everything is going good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    May 2018

    Thank you so much for your review Tammy!

  • Dawn from Denizen Management

    Specialty: Apartments / Multi-family

    Number of employees: 51-200 employees

    April 2018

    Rent Manager is the easiest, most user friendly software I have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used Rent Manager for 5 years now. It is very affordable, you can customize to your business needs and I can always reach someone to get my questions answered or issues resolved.

    Pros

    User Friendly
    Great Customer Support
    Always enhancing due to customer requests
    Open API
    Completely customizable

    Cons

    I can't really think of anything that I like least. Rent Manager has been a great software, especially since they opened up the API function.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Kari, London Computer Systems

    April 2018

    Thank you for your review Dawn! It’s been great working with you the past 5 years. Here’s to many more in the future!

  • Ginger from Lane Properties of Charleston, LLC

    April 2018

    A great software team!!! We love the versatility!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

    Pros

    The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

    Cons

    We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: London Computer Systems, London Computer Systems

    April 2018

    Thank you so much for your review Ginger!

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