LVPM Review

It is quite a long list, mostly it is about efficiency and reliability which is allowing us to grow and manage the growth without having the usual system problems that go along with that.

Pros

There are three things that stand out, Online Payments with RentCafe is very easy to set up and tenant love it, we have 100% adoption for online payments. The Owner Portal has had much bigger impact that we expected, we several owner who outside the country and in other states, having not a document repository but not having to send tons of emails, the owners can review documents on their schedule and they know where to locate agreements, insurance policies, etc. Lastly, generating monthly could be easier!

Cons

Being a long Yardi Voyager user, not having the ability to export data into Excel for custom reports or special projects is something I would really like to see.

Yardi Breeze

As an accountant, my overall experience has been pretty uneven. When I'm trying to make a journal entry or reconcile a bank account, I find myself wishing my client was using QuickBooks. But when I'm recording an inter-entity transaction or looking at CAM charges, I'm grateful for Yardi. I just hope there is a unit within Yardi that's focused on developing the accounting side of the Breeze software, because overall it really is not up to par with respect to the rest of the industry.

Pros

Easy to list properties online for potential residents to find. Easy to set up online payment for residents. Customer support has been responsive and helpful. Some nice, innovative features on the property management side of the software.

Cons

The accounting side of the software is pretty weak and clunky compared to competitors. There's no way to set up bank feeds, so cash reconciliations are 100% manual. The way banks are paired with GL accounts is convoluted and difficult to set up and understand. You can attach documents to payables and receivables (great!) but not to general journal entries (why not?). There is no way to customize basic financial reports in the way you would in software like QuickBooks. Customer support chat feature doesn't work with my company but other companies' chat features (e.g. Intuit) work just fine. Navigation is clunky - it often takes several clicks to get where you need to go. There is a "Favorites" feature that allows you to create your own list of frequently visited areas in the software, but that in and of itself is pretty clunky and confusing, and I shouldn't have to set up favorites in well-designed software. I've had weird errors here and there that customer service couldn't explain and that were solved using a silly workaround (such as removing a couple of lines from a journal entry and putting them into a separae entry). There is no way to "hard close" your books for a given period, so there is nothing stopping a user from posting transactions into a closed period, so if you're a company that needs to get an audit, don't use Yardi. Overall, the accounting side of this software feels like a beta test - it's pretty good, but it's not quite fully baked.

User friendly but missing some functionality

Pros

That it is user friendly and that there is customer service readily available on the screen.

Cons

That there is some functionality missing. There were several features with Yardi Genesis 2 that are no longer an option.

User Friendly Software for Property Management Needs

Pros

It is genuinely the most user-friendly software I've used. Almost everything is self-explanatory and if you not, the help section will easily guide you. Plus the chat feature is a lifesaver in getting an issue resolved quickly.

Cons

There are some features that could be added, like the ability to add photos to a maintenance request, more specific reports on insurance, more customizable reports in general.

Expand your business with Yardi Breeze

During this pandemic, going virtual is absolutely essential. We are an essential business and we DID NOT SKIP A BEAT when we went into shelter in place orders. As owner of the property management business I am just incredibly thankful to have finished implementation just 4 months earlier. We really lucked out on the timing.

Pros

The rent collection is most helpful feature. Reports are incredibly easy to send out to owners each month. The accounting system is extremely robust. I was able to get up and running pretty quickly. However I am still learning new features all the time.

Cons

The implementation time was very long, over a year. However, my previous setup was not able to be imported (manual system) so I understand why. Nevertheless, I would not change anything. We are very happy to be in the cloud with Yardi Breeze.

Inefficient and Exhausting

The overall experience since day 1 of using this product has been ABSOULTELY TERRIBLE. At this point my team and I are extremely exhausted. We were very hopeful when signing that this would automate some tasks and make the multi-family side of our business much easier to maintain. However, it has been the complete opposite. Processes that were simple in previous software have become much more time consuming and inefficient. I truly believe this is an immature software and should not have been released to the public yet. Steer clear, people. Go with something else.

Pros

Breeze seems to have a nice "look" and is more user friendly to navigate. There are multiple ways to get to certain screens.

Cons

The accounting on this software is not efficient. We've ran into so many issues and nobody seems to have an answer for basic features that this software is lacking. During the sales process, we were ensured this was THE BEST software on the market for Multi-Family managers. However, Breeze does not even allow owner draws to be sent Via EFT over $25,000. We have multiple multi-family properties whose draw is consistently double or triple that amount. Breeze does NOT function in multiple tabs or windows. If we are in the middle of a process but need to go double check a number, we have to exit and start all over once verifying. Breeze also lacks the ability to split late fees or application fees with the properties, which both of the other software's we have used were capable of doing. Receipts posted in a batch do NOT post to tenants ledgers until the batch is posted, meaning we either have to have a ton of batches per day or a tenant who pays in the morning does not get that to show on their ledger until the batch is posted at the end of the day. There is no tenant credit button. If you want to issue tenant credits, you have to enter a negative charge - but the kick is that negative charges do NOT automatically apply. Meaning, each month once charges are posted you have to go search for those negative charges and manually apply them. That's IF your monthly charges post automatically. We've had two consecutive months of our automated tasks not working.

Heartburn inducing - go with something else

We are one of the larger residential pm companies in St. Louis and decided to enter the multi family realm. We use property ware for our single fans.and will continue to do so. I dont complain and I never write reviews but my team and I are defeated by this mess. The main driver for choosing yardi breeze was for the marketing/rent cafe/website element. So far, that seems to be the only redeeming aspect, but that doesn't even work properly. The system doesn't seem to be fully mature or ready and nothing works as it should. I would also say that for the customer service team as well. The main response to issues is "let me follow up with you on that". My team and I have never been so frustrated or defeated by a project or lack of progress with onboarding. We are exhausted. This thing doesn't even post auto-charges correctly! This is a simple property management task. There are too many problems to even name. Luckily, we have finally been assigned a tech([SENSITIVE CONTENT HIDDEN]) who knows what they are.doing,.but that took weeks to get done. Honestly a horrible onboarding experience and I would go with appfolio if I had to do it all over again.

Pros

It looks nice and is fairly intuitive to navigate.

Cons

Accounting is always glitchy. Doesn't autocharge as programmed Doesn't apply late fees as programmed The calendar feature doesn't sync with outlook/gmail Customer service doesn't answer any questions The staff.dowsnt seem like they are well trained, at all. Even the management. Overall,.the software seems like it was rushed to market Takes forever to get any answers on anything or have problems rectified Just a horrible experience

Eagle Summit Properties LLC Yardi Advocacy

I love being able to quickly post all accounting elements. Again, as one gets comfortable with all the functionality, it is so efficient. I also love how being on the cloud, allows one to share the files with CPAs or Lease Administrators etc. I have hardly had to travel to any professional's offices on most accounting issues pertaining my company.

Pros

The Accounting Software for my company has been crucial. There were many parts with which to get acquainted but with the constant assistance of the Chat Widget it was incredibly incremental and learning was continual. It is like anything else one wants to master. Ten thousand dedicated hours will get you to Breeze through Breeze ;-).

Cons

There were a few glitches. I encountered one with the Receivables where I could not see them and had to manually post unable to use the Future Monthly Charges. The team was diligent in solving the issue. It was a bit intimidating to think that the data would be deleted.

Yardi Breeze

We love that our tenants are able to pay online, this is so helpful with ones who are behind.

Pros

The transition to Yardi Breeze was so smooth. We were able to start using right away.

Cons

There were some reports that we were used to using that are not in Breeze. Also, having to add all the CAM Charges was a little hassle.

All-In-One Leasing Solution for Apartment Management

Overall, our team loved using Yardi. It was the software we used from when we first opened and helped us lease the entire community within the span of 12-14 months. Besides the few cons listed above, the pros definitely outweighs it. I'd suggest giving Yardi a shot if you've never used it before.

Pros

Our team loved using Yardi for our lease up which was about 250 units in total. I loved how user-friendly and easy it was when it came to adding in new prospect information and also sending out marketing information to them via the software. It doesn't take very long and saved me a ton of time when it came to outbound marketing. I also loved how it typically doesn't lag out on me when I'm pulling up current and past resident information. I've worked at a property before where residents would get upset, because I wasn't able to provide them with the information they needed fast enough as the system we had would freeze all the time.

Cons

There are quite a few pop-up notifications that can occur and can be irritating at times when entering in new information. I wish there was a way to disable them or pick which notifications I'd like to pop up. There are certain fields that need to be filled in that are sometimes unnecessary. This can also slow down productivity when trying to provide prospects with the best service possible.

Great Software!

My experience with Yardi Breeze has been mostly positive. I do find that when there is an issue that someone doesn't understand it take a long time to get a response. I truly believe that if you utilize your users with experience to explore new patches before launching you could head off a lot of issues. The most recent patch has created some issues that we are still trying to get fixed.

Pros

Yardi Breeze has many different functions and makes running our properties and updating our tenants very easy. The platform is easy to use and also easy to access being completely cloud based.

Cons

There are several areas that could use improvements, just small improvements that would make a big diffrence.

Almost Greatness

Customer service is stellar and helps you thru most problems. Our big complaint is that it was launched thinking about the layman, but it was built from the mindset of an accountant, which defeats the purpose.

Pros

Ease of implementation Customer Service accessibility Cloud system Value Blank Check Writing Custom email/letter forms

Cons

Marketed and launched as a "breeze" but designed to cater to bookkeeper/accounting minded users It was also created originally as a residential platform, but they've improved on that greatly and it works fairly well with commercial. Some tasks could be made to a simpler process but can be quite tricky getting the books to work correctly. Monthly Bank Reconciliation needs a major improvement.

Great for keeping track of tenant receiveables and important lease dates

It's been a good product property management wise - what we had been lacking - but it falls short accounting wise. I wish there was a way to set security protocols for certain users to edit transaction in prior "closed" months. We are one owner and don't have to report to multiple clients - so editing past transactions to have clean books is a must. Reclassifying is a total pain.

Pros

Keeping track of lease dates, tenant receivables, security deposits, etc.

Cons

I really wish this was as easy to use accounting wise as QuickBooks. It really lacks a lot as far as editing transactions, playing bills from multiple accounts, etc. We are one owner with multiple properties and entities - we trade monies back and forth and find it very hard to do with Breeze alone - so many journal entries. We have to post to QB at the end of each month to keep correct records.

Yardi user since the DOS version!`

Overall we are more satisfied than disappointed with the product. I do believe that they are trying to "evolve" as time goes by with users "suggestions". It is my hope that the software engineers are "listening" :o)

Pros

Love the web based options. Owner EFT distributions, email and "owner portal" reporting, tenant statements with the ability to email. This program is functionally similar to Yardi Professional which we used for over 20 years. It was tough to make the switch due to the fact that YP was a workhorse, but having all of the web capabilities to bring us into the "21st Century" was a GREAT move! Especially with the current COVID-19 crisis - we were able to have some of our employees work from home! If we "had" to, we would have been able to totally function remotely.

Cons

I don't like the time it takes for the EFT's to hit our owner's accounts (5 banking days). I also do not like the fact that the company Logo and company information are not provided on the cover page of the monthly report packages. I have made several comments about this (I've had owner "complaints" as there is no contact information on the package for when they supply them to their tax professionals - this is "not" a professional look for our company). Not being able to "toggle" between different screens (which we could do in a very "old" program was a surprise to us!).

Excellent product

Excellent, we were an early adopter so we encountered some bumps in the road but the responsiveness of the Yardi staff was excellent.

Pros

Software is very intuitive and user friendly. The customer service online chat feature is outstanding. The accounting processes are very strong.

Cons

We have had several complaints with the software over the past two years and have used their feedback feature which has resulted in updates to the software that have resolved 90% of our concerns. Probably the most cumbersome and least functional part of the program for us is the bank reconciliation feature.

One stop Software that's simple to use!

Pros

The ability to have a corporate website that integrates with this software allows us to update our available units for advertising in one place. It also allows us to also easily collect and retain prospect information in one place. The chat feature is great to contact support when required.

Cons

The feature I am missing most in this software is the ability to pay vendors through the online payments option. It would also be great is this version of Yardi had the ability to be compatible with The Lift System for additional advertising requirements.

It’s a Breeze!

Overall, Breeze has made managing the rental properties a lot easier. I can easily manage accounts receivable and payable, vendors, work orders, and vacancies.

Pros

Breeze is very user friendly and because it is web based, I can use it on any computer, tablet, or smartphone.

Cons

My company’s accountant uses QuickBooks for everything; so it would be easier to export the reports into QuickBook compatible files.

Great software

Pros

I started with Yardi Breeze with two properties under management. I have been growing over the past year and a half and I am glad to have started with Breeze. The software has been easy to accommodate the new addition of properties and growth. The new features added are always a welcome addition. I run a paperless company and Breeze makes it all possible.

Cons

Like any new property manager learning a software, there was a learning curve on the accounting side. With time it has become easier to understand.

Absolutely love the software!

I was in the midst of adding commercial units into my portfolio, which is what brought me to Yardi Breeze. My overall experience was good.

Pros

As an owner with a portfolio of multi-family and single family units, there are a ton of features I like about this software. If i had to single out a few that were most important to me, I have to call out the ease of use, online support and customization. The system flows quite well going from function to function and is easy on the eyes. After a few hours in it, I was able to navigate fairly easy. The on-boarding agent assigned to me was great. Between her email communications and the online live support team, I got questions answered within minutes and the staff knows the product extremely well with the ability to explain things in a way this non-accountant minded person could understand. Lastly, the ability to customize labels and fields and pull reports from them was an unexpected surprise. I do not think there is anything one could come up with that Yardi Breeze cannot solve for.

Cons

I am one that will always run into something I do not like about a software because I am picky, however, there is nothing I dislike about the software.

Breeze is a Breeze!

The system is really very simple. Once you learn some of the system glitches, the work arounds are simple. The customer service to support the product make up for some of the system deficiencies. If you are an expert accountant the system will bother you. If you are trying to capture owner, renter, property, receivables, payables, etc. data this is a great product. Do not ask it to think for you. The help button in the system is not useful.

Pros

Ease of use. The input fields are simple and easy to understand.

Cons

Some detail features are absent. If I have to delete payables it is not an simple one step process.

Don't Rush to buy Yardi Breeze

On line chat support is usually readily available, but often times they could not address the issue and suggested we send feedback. It became apparent that some of these people are not really very knowledgeable about property management or accounting functions, or exactly how the program works. Very poor staff training. Had I the opportunity to go back in time, I would have stayed with Appfolio. This is our SIXTH PM software over the past 34 years, including RPM, the original YARDI Dos, Yardi for Windows, Promas, Appfolio and now Yardi Breeze. This is the worst, and it is clear was not ready to be brought to market.

Pros

It was about $150 per month less than Appfolio. We are a very small company and It was strictly the cost savings that prompted us to change. Beyond that, truly Appfolio is heads and shoulders over Yardi Breeze.

Cons

Where to begin -- here are just a few things. We were lead to believe that we would be able to pay owner monthly distributions by ACH or E-check. We submitted all the required documentation. When it came time to do our first owner check run, it wasn't happening. We were told we "didn't request this feature, which is nonsense, we did everything as instructed. We had to instead print paper checks, and tell each owner what happened. And now, it appears we will need to do paper checks again for February, because they are still monkeying around getting us this functionality. The owner statements are horrible, and will be the cause of much confusion. They list the opening balance at the top of the statement, and the closing balance at the bottom -- all good. BUT they then list the line items of income and expenses from LATEST to OLDEST, so the running balance is totally worthless, since it never reflects historically what the balance actually was after any particular trans action. The Tenant refundable deposits are co-mingled with the seller's funds, so you must explain to an owner that although it shows $xxxx.00 in their account, $yyyy.oo of that is tenant security and is not the owner's funds. The statement should show the owners funds, and perhaps a separate place on the statement showing current tenant security deposit being held in trust. When printing a check to a vendor, which may cover a number of invoices from a number of different owners or properties, there is no line item detail on the check stub -- just one bulk amount, which makes it impossible for the vendor and the management company to know exactly what part of the check is meant to be applied to which invoice. Oh, and there is no tax module for folks in Arizona or elsewhere if you need to collect and remit SALES tax charged monthly on the rent. We posed questions to Support about how to manage particular functions, and on occasion were told to ask our accountant! We weren't asking accouting questons, we knew what had to be done, but not how to do it on their system. I could go on and on, but I'll stop here for now

Yardi Breeze

I have enjoyed using Yardi Breeze in comparison to other products I have used.

Pros

Functionality is easy. Easy to navigate through the system.

Cons

Not all capabilities are currently being utilized by the employer.

Yardi Breeze is a Breeze!!!

I absolutely love it and would recommend this software a 100X over to anyone.

Pros

Ease of use and understanding, of the software, reporting, customer service, online help and chat

Cons

Rent Cafe is more difficult to adapt to for me. My portfolio is more commercial real estate and Cafe is more geared toward residential properties.

easy to use out of the box

My company was part of the beta testing and we found the support staff to be excellent. Since the roll out of the program I have seen no issues and since. System is easy to use right out of the box with little input needed.

Pros

System is almost ready to use right out of the box. Work flow is very intuitive

Cons

only 2 items i feel the program is missing. - While doing AP would like to see a box for total check amount that will balance out the the line item totals - when taking over a new property there is not quick entry system that will acknowledge the security deposit.

New to Yardi

Yardi has been an excellent company to work with, making the transition for myself and tenants very easy. The accounting software is user friendly and accurate, along with the customer service received always!

Pros

Now six months into using this software and very happy that I chose this company. It is user friendly, always improving to make things easier for their customers with updating features. The customer service is accessible either by phone or email and willing to help with any issues that may arise.

Cons

The only thing I would change is when doing back round screening that the email does not send to the homeowner.

Yardi Breeze

This product serves its purpose, the features that we use make our lives so much easier.

Pros

I like the ease of use the most, it is pretty easy to navigate. The tutorial videos are right at your fingertips, it made it easy for me to learn how to use the software without sitting down for a training. Customer service is quick to respond, and always helpful.

Cons

Wish there were different features, if you do not have an account set up for the financial side you cant use all the features. The way our organization is designed we cannot have a separate account for this program. Other than that great product,

Best Product for Independent Owners

Very positive—especially with support.

Pros

Support is the best available. The competitors are not as responsive.

Cons

Too many options. I am a small operator and need simplicity.

Misleading

Very bad experience, hope they get the software to the point where it has the basics down.

Pros

It is inexpensive & has a nice interface

Cons

So many basic features are missing. Although the software is new & they claim to be making improvements, basic things like rent rolls are not available. The way this was advertised was misleading & wish I had not gone this route. I am one to never write reviews but hope someone else doesn't fall for this. I just wish I could go back. The company shows no sympathy & certainly will lose decades of future business with me.

Great Price for this software

I liked it a lot easy to setup and easy to use

Pros

This was a great intro to the Yardi suite which also includes Voyager

Cons

I currently would like to see if there are other language support for this software

Using for 6-months

Satisfied!

Pros

Simplicity, features and price. We previously managed the property with several systems. Yardi Breeze now allows us to to manage the property with one online service for: Banking, Financial, Maintenance, Resident Info etc. We now have better communication features between residents and management.

Cons

RentCafe - would like better control over listing my amenities (apartment separate from community) and controlling the order that my images appear. We appreciate the immediate access to help via CHAT however there are times I wish I could speak to someone rather than typing it all out.

Breeze

Great experience their customer service is also amazing. Overall great product

Pros

Easy of use, availability of functions, and ability to migrate multiple companies and properties into one program.

Cons

The inability to produce HST reports for specific periods of time

Yardi

Even when there is an issue the support staff is wonderful and always very helpful

Pros

ease of use, very user friendly, basic "fill in the blanks"

Cons

corrections can be a pain, would love an "undo" button

Great Value For Sophisticated Software

Pros

Great functionality and reporting. The UI is also friendly and self-explanatory.

Cons

Limited accrual functionality but this is in development and will help strengthen platform.

Decent for a new product launch

They have been good to deal with and fast responding to questions.

Pros

I like this software for our property as it was easy to get going, low in upfront costs, and backed by a reputable property software manufacturer. There is are many features and benefits included with this solution

Cons

You can definitely this product is new and a spin off of their voyager software. There are minor needed features missing such as future dating availability, office credit card payments, and some other minor issues.

Not worth the investment

My experience with the company was good. Their management software is simply not worth the investment.

Pros

The sales team and customer service was very nice.

Cons

The program lacks many of the fundamental things required for a property manager. It lacks any CRM or tracking of contacts. This is a much needed feature because you need to be able to communicate with more than just a tenant. Yardi cannot link to 3rd party programs like Gmail, Voip services, texting is only 1 way which creates confusion and missed appointments with vendors. It requires you to enter information in multiple systems which simply isn't required with the other management software. Yardi also has the problem of not being supported by 3rd party companies. An example is our maintenance company cannot link with the program to handle the maintenance. This is not a problem for Appfolio or Propertyware. Yardi is unable to handle marketing or automated follow up with tenants or future tenants. This creates copious amounts of double entries and extra work. Again these are free features built in to other property management software. Yardi directs all of your tenants and owners to their "Rent Cafe" page which we have found to be very impersonal and bloated with irrelevant information. This creates extra work because we have to continually answer questions about the miss information posted.

Great starting point for a software

Build you a website? No. But can embed some links into your own website. Do they have Esign for contracts etc? Not yet. Online applications. Yes. Tenant screen? Yes. Does it publish vacancies? Just to Rentcafe as of now. Texting/contacting tenants? Right from tenant page? Owners pay through portal. no Does accounting sync to bank account? Only reconciliation style Renter insurance accoutibility? It’s coming

Pros

Very easy and sleek to use. I believe this will become a very powerful management software for a reasonable price. They have a vast background in software and property management, so they really know the needs.

Cons

They just released this new software, and have a long ways to catch up with what other companies are offering. They do have a big parent company behind them, and may be able to catch up quick. Since they are so big, they have their own vacancies website, and a few other things along those lines. Sometimes that's great because it's smooth with the software, but sometimes it limits what resources are available.

A Nightmare Thus Far

My company had the worst experience onboarding our properties to Yardi and getting everything up and running. Our Yardi support staff might as well have been nonexistent during this onboarding process. After onboarding, we found issue after issue with many aspects of the software. Just the other day, the system was down for a whole DAY for most of our staff. Auto charges are not automated. Once an invoice has been rejected, it is unable to be deleted (I guess it just sits in the system until the end of time?). When entering data into data entry boxes (such as properties/charge codes/GL accounts/etc.), a lot of times nothing pops up like it should when you start typing and you end up having to manually scroll through dozens and dozens of items to find the one you are looking for. Overall, this software did not meet our expectations and has been extremely disappointing to us all.

Pros

The live training webinars are informative and helpful. The layout is pleasing to the eye.

Cons

There are a LOT of bugs that need to be fixed. Customer service is poor.

Yardi Breeze

I would highly recommend this product for streamlining the process and it is very efficient.

Pros

I would highly recommend this product as it has all the bells and whistles you would need. It also has excellent customer service which is very important in this industry.

Cons

I do not have any criticism of this software. As with all software, there is a learning curve but once you learn all the customization capabilities, it is very user friendly.

Complicated but the customer service is top notch.

Pros

The customer service is fantastic! They go above and beyond to help.

Cons

The program just was not easy to use. Perhaps my company is too small, but I have the need for all the program could do and figuring the program out was extremely difficult.

Anything but a 'breeze'...

Pros

Pending

Cons

Continued problems with listed availability. unit 101 tenant is no longer listed as "notice" but apartment is still showing as available. Also rent has been changed to $1,946 but is STILL showing as $1,800 ?? Same issue for 201 Now we have people applying to unavailable units for the wrong price and this is going to cost us with BAD REVIEWS when we have to cancel and decline them!

Great program

Pros

This software makes it easy to track maintenance and other information related to your tenant/property. The support is fantastic and very responsive to questions.

Cons

The accounting functions are somewhat antiquated and need revamped.

Yardi Breeze brought us light years ahead of where we were!

You can't go wrong with Yardi Breeze. It will make your life so much easier!

Pros

Simple, easy to use. User friendly. It was very instinctual from day one. There's a logic in the flow of information.

Cons

We would like to see a bit of customization to some reports. Particularly the rent roll. We have a owner that would like more detail on the payments.