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DaySmart Salon

DaySmart Salon (formerly Salon Iris) offers packages designed to fit the needs of beauty businesses of all sizes. Simple subscription plans enable savvy salon managers to optimize their day-to-day operations and expand their br...Read more about DaySmart Salon

4.4 (354 reviews)

8 recommendations

Envision Salon & Spa

Envision Salon & Spa software is an all-in-one business management solution. Envision provides features such as review management, appointment setting, inventory management, reporting, and so much more. Envision Salon & Spa helps ...Read more about Envision Salon & Spa

4.1 (39 reviews)

8 recommendations

Phorest

Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salo...Read more about Phorest

4.8 (363 reviews)

4 recommendations

Meevo

Meevo is the award-winning salon and spa software powered by Millennium built specifically for the beauty industry to simplify client management, improve business operations, and enhance your marketing strategies. Crush your goa...Read more about Meevo

4.4 (253 reviews)

4 recommendations

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Book4Time

Book4Time is a cloud-based business management solution for spas, fitness centers and wellness centers. Key features include a client portal for online booking, marketing tools, payment processing, inventory and staff management a...Read more about Book4Time

4.1 (9 reviews)

3 recommendations

ZENOTI

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable repo...Read more about ZENOTI

4.4 (1113 reviews)

1 recommendations

Boulevard

Boulevard is transforming business management for appointment-based self-care businesses with the industry's first and only Client Experience Platform. From initial booking to final payment, get everything you need to optimize you...Read more about Boulevard

4.6 (277 reviews)

1 recommendations

Acuity Scheduling

Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individu...Read more about Acuity Scheduling

Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ...Read more about Vagaro

Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma...Read more about Mindbody

Fresha

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff m...Read more about Fresha

SimplyBook.me

SimplyBook.me is one of the world´s leading appointment scheduling solutions with tens of thousands of paying customers around the globe. SimplyBook.me offers a booking solution for smaller service based businesses as well as ente...Read more about SimplyBook.me

Booker

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and...Read more about Booker

Goldie

Goldie (formerly Appointfix) is the best appointment scheduling app to manage and grow your business. Easily schedule appointments, send automatic appointment reminders, get a free stunning online booking website, take deposits an...Read more about Goldie

Timely

Timely. The booking software that keeps clients coming back. Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience. It all begins with our gorgeous, customisable cal...Read more about Timely

Noterro

Everything you need to run a better practice. Noterro is an online clinic management tool for Massage Therapists, Physiotherapists, Chiropractors, and other health care providers. Our practice management software comes equipped w...Read more about Noterro

ClinicSense

ClinicSense is a practice management software designed to help health and wellness providers with online scheduling, appointment reminders and payment processing. The platform offers a point-and-click functionality, which enable...Read more about ClinicSense

Square for Retail

Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with ...Read more about Square for Retail

Clover

Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardwar...Read more about Clover

WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving feature...Read more about WellnessLiving

Buyers Guide

Last Updated: March 16, 2023

Here’s what we'll cover:

What Is Spa Management Software?

Common Features of Spa Software

Benefits of Adopting Spa Software

Spa Software Buying Tips for New Buyers

What Is Spa Management Software?

Spa management software is technology that providers streamline appointment management tools, such as online booking, as well as marketing and automation capabilities that help spas attract and retain customers.

But, choosing the best software with the right features for your spa business can be a daunting task. That’s why we’ve put together the following information on common spa software features, benefits of spa scheduling software and general buying tips for selecting your new system. You can use this buyer’s guide, along with user reviews and discussions with vendors, to find the best system for your operation.

Common Features of Spa Software

There are many moving parts that make up even the simplest spa business, and software suites provide a variety of features. But, there’s a core set of features that the spa software you choose should offer. They include:

Core Features of Spa Software

Online bookings

Provide first-time and repeat customers with an easy-to-use way to book appointments. Enable customers to select their prefered staff members. Offer payment options to expedite the process once the customer is on-site.

Staff management

Manage and coordinate staff schedules. Ensure customers see their requested employee. Enable staff messaging and shift trading. Provide staff with a snapshot of their calendars and profiles of the customers they’re working with.

Reporting and analytics

Record, analyze and report spa sales data and key performance indicators (KPIs) you’ve established. See raw data visualized in easily understood reports and dashboards.

Marketing

Centralize social accounts and track business driven through social channels. Manage email lists of past customers. Generate coupons, deals and gift cards to attract new and repeat customers.

Customer relationship management (CRM)

Create customer profiles to store and maintain valuable data, such as: purchase history, contact info, treatment preferences etc. Leverage information to create a more personalized experience that helps build loyalty to your spa.

Point-of-sale

Process transactions both online and physically at your location. Accept multiple forms of payment to meet the expectations of your customers.

It’s not surprising that online appointment booking is at the top of the list. Appointments are key to any spa business. But coordinating schedules of customers and employees requires a high level of organization, unless you have software in place to manage booking times.

Online booking capabilities let your clients schedule themselves. Of course, you can always black out certain staff if they need time off. But overall, online booking puts the scheduling in the hands of your customers. Meanwhile, staff management features enable your employees to communicate, trade shifts and receive updates and important documents. You can take that responsibility off your plate.

Marketing and CRM functionalities are intrinsically connected in the sense that they manage customer data and outreach. This is an area you don’t want to slack on, especially with the rise of social media channels as viable avenues for marketing. You need every advantage in order to rise above your competitors, and in-depth marketing and CRM capabilities will enable you to do so.

Benefits of Adopting Spa Software

A properly utilized spa software system should help you do more business, avoid costly scheduling mistakes, attract new and repeat customers and maintain an understanding of your business performance.

More specifically, the benefits of using a spa management solution include:

Easier booking for customers. Don’t force customers to call a receptionist to schedule their spa appointments. An easy-to-use online portal enables customers to quickly book a time with you and your staff. You can even require a full or partial payment at the time of booking to prevent and recoup damages from no-shows.

Fewer scheduling mistakes. Offering online bookings requires scheduling automation. You and your staff no longer need to worry about the dates and times for every single appointment. Let the scheduling software take care of that for you while you spend more time focusing on what’s important.

Increased consumer engagement. By marketing through social media, email and other channels, you can extend your reach and build your brand. Running specials and offering physical and digital gift cards is a great way to engage repeat customers and get them back in your spa.

Actionable insights on repeat customers. Keep track of customer purchase histories and determine who your most valuable customers are. These are the people that you want to shower with coupons so they keep coming back and spending more every time. Managing personal and contact information with a CRM is key for this level of engagement.

Accurate understanding of operational performance. Stop assuming you know how your business is doing in a given day, week, month or time of year and actually get the numbers. Look at where your business peaks and where it slumps. Consider scheduling your staff accordingly during these times to ensure you’re well-equipped while also avoiding unnecessary overhead.

Spa Software Buying Tips for New Buyers

Consider the following tips when you actually get down to choosing the new spa software that’s going to drive your business. There’s no doubt the many different vendors and software packages will seem rather daunting. But, our cross-industry software buyer survey uncovered some effective tactics for building a business case and choosing from among multiple systems. The following are the most recommended tactics from this survey:

  • Take the time to research current market offerings. Build an understanding of what basic spa software looks like. Research core and additional, or ”nice-to-have,” features, typical prices and payment options (monthly subscription, license etc.) Get to know industry terms and differentiate marketing jargon on vendor websites from key information.

  • Rank the business needs you need spa software to address. Create as in-depth a list as possible of what your new spa management software needs to accomplish. Start with recording the pain points you and your staff have with current software or with any inefficient operational processes currently being deployed. From this record, put together a needs document to centralize all your requirements. This will be valuable to reference later and can also be easily shared with vendors to keep them on track.

  • Exhaust software reviews from your peers. Reading spa software reviews from business owners in the same space as yourself is a great strategy for narrowing your list down to a few specific vendors. After you’ve identified three to five spa management systems that are right for you, reach out for vendor demos to get a full snapshot of what each solution is truly offering. Consider functionality and ease of use during these valuable demos.