AestheticsPro

RATING:

4.4

(439)

About AestheticsPro

AestheticsPro is a cloud-based, HIPAA compliant medical spa management software solution that offers staff and calendar management along with client management, a point-of-sale and marketing tools within a suite. The staff management feature allows users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking. AestheticsPro enables users to store all client information in HIPAA-compliant charts. Users can sign in from any device and access records from any location. The software also offers marketing management, which allows users to track leads and run targeted email campaigns for customer acquisition. With the accounting module, users can generate real-time updated sa...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AestheticsPro Pricing

Starting price: 

$150.00 per month

Free trial: 

Available

Free version: 

Not Available

Secure EMR with photo markup tools.
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AestheticsPro Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for AestheticsPro

1 - 5 of 439 Reviews

User Profile

Elka

Verified reviewer

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great Product & Service

I’ve been using Aesthetics Pro while working at other spas and for my own. It’s been a terrific experience. Doesn’t require much training at all. Staff seems to self-learn as it’s very user friendly. Great for scheduling and invoicing. Also use reports to balance and reconcile my end of day.

PROS

It’s very user friendly and easy to use. Application covers majority of my needs for the clinic and staff.

CONS

The software seems to have limited applications on certain browsers. Works best on Chrome.

Vendor Response

Thank you very much Elka! -AestheticsPro Team

Replied June 2019

Marvin

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Chief Executive Officer

We have had issues with canned responses and the lack of technical knowledge account managers have; considering they are our POC. AP is still missing the mark when it comes to report creation and flexibility. The key to any business growth and profitability hinges on its ability to provide services that are best in industry and profitable to the business. Agile and customizable reporting is essential. AP reporting seems to be developed by assuming business want to be told what reporting is best and creating canned reports. While this may be true for some, its not the industry standard.

PROS

CSM is flexible and the GUI are easy to understand. EMR standards are critical to our business and AP meets those standards.

CONS

Reporting is very limited and doesn't allow for Power-BI, SAAS, integrations. I would be a game changer to have access to daily downloads of the data tables for our business, or a full reporting suite that gives our reporting team and our Account Team the ability to create and automate reporting from the entire BI table for our company.

Reason for choosing AestheticsPro

Zenoti onboarding review were awful. Pricing for their services.

Reasons for switching to AestheticsPro

Terrible customer service and support. Constant changes in their billing practices and costs (price creep). Our clients found the customer portal confusing and inconsistent. Their API is a challenge and didn't play well with other software that they claim to be full integrated with.

Vendor Response

Hi Marvin! Thank you for your review of AestheticsPro software! We are glad to know that our EMR features are meeting your critical needs. We are looking forward to our updated software release coming very soon which will increase efficiency and streamline many of our features and reports. We know you will love it! Wishing you the best in business! - the AP Team

Replied August 2023

Eugin

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great customer support - [sensitive content hidden]

PROS

The features were more robust than anticipated and the service rep [sensitive content hidden] was very helpful in generating ideas and educating on how to use the platform

CONS

The platform is great, the only con I can think of as a relatively new user is that the UI can look a little dated

Vendor Response

Hi Eugin! We really appreciate your wonderful review of AestheticsPro! It's great to hear that you're enjoying our award-winning customer support and all of our software features! If you ever need additional assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

Replied April 2024

Bekki

Hospital & Health Care, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed March 2024

Steer clear!!!

Set up was excruciatingly tedious. It is not user friendly at all.

PROS

Easy to send an invoice / receipts. The customer service is ok.

CONS

It is so clunky, confusing and glitchy. I cannot express in words the frustration i have been experiencing.

Reason for choosing AestheticsPro

A colleague told me she thought it was a good option.

Vendor Response

Hi Bekki, thank you for your feedback of AestheticsPro. Our team has contacted you several times with no response in hopes that we can help you with your software. For assistance, please reach out to your account manager. Wishing you the best in business from the AP Team!

Replied March 2024

Karen

Alternative Medicine, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

New to Aesthetic Pro

So far the training has been very good and training appts appointments scheduled online have been worthwhile. Trainers have been very patient.

PROS

It seems easy to navigate and support is excellent.

CONS

I have just started this process and cannot say what i did not like. Ask me in about 6 weeks.

Reason for choosing AestheticsPro

It was recommended to me by a colleague.

Reasons for switching to AestheticsPro

It was part of the practice I worked at and did not care for it.

Vendor Response

Hi Karen! Thank you for choosing AestheticsPro! We are so happy to hear that our software was recommended to you by a colleague and that you've been enjoying our award-winning customer support! We hope your onboarding experience continues to be seamless, and we wish you all the best in the business! - the AP Team

Replied February 2024