Aesthetics Pro Online Software


 

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.

The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.

Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.

The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads.

With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.

 

Aesthetics Pro Online - Multiple devices
 
  • Aesthetics Pro Online - Multiple devices
    Multiple devices
  • Aesthetics Pro Online - Web-based security
    Web-based security
  • Aesthetics Pro Online - Online e-record
    Online e-record
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of Aesthetics Pro Online

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Becky from Soho wellness & med spa

October 2017

October 2017

She was amazing, know what she does & goes over board to make sure I understand.

Ease-of-use

Functionality

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Value for Money

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Pros

It works great and can do so much I am still learning. The best thing I like is how the scheidleing and check out is all combined together.

Cons

The manager assigned takes forever to get back maybe because they are to busy? Should look at having move people with more availability. Businesss has to run on the software and clients don't wait!

Source: Capterra
 

lisa from Reddy Aesthetics

October 2017

October 2017

the aesthetics pro software is a great program but is very cumbersome to learn. Frustrating.

Ease-of-use

Functionality

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Affordable, once it is set up I might like it, very very hard to set up. Needs a user manual or something.

Pros

There are a lot of great features about this program, marketing, e blasts, scheduling, check out, that are really cool - it is just very slow going and difficult to learn. Support staff are pretty quick about giving answers to your "support tickets" you create. It is cool to chart on your services with the little click on drawings and drop down menus. That part is easy and fun.

Cons

There is no user manual or help screen where you can research topics. This program is so complex to set up, and it literally has taken hours and hours and hours to do. They have training videos, but it is very time consuming to keep watching over and over while trying to set up your software. There has to be a better way, but I guess the low price makes it a do it yourself type of service. There are so many hidden icons, buttons, forms you have to edit and they have out of date lasers, so that is frustrating. You can have the marketing team make specific forms if they don't have what you need but this is at an additional cost, which they did not tell us upfront when we signed up. The template feature for marketing was also very hard to learn.

Source: Capterra
 

Amanda from Tulip Med Spa

October 2017

October 2017

very easy to obtain support through the program via putting in a ticket - very prompt replies always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ability to work from home and still see what staff are doing
Inventory Tracking is a big important feature

Cons

The only thing I wish is that you could watch the training videos and at the same time be following along on the desktop - you can but you just need a second computer so you can do both.

Source: Capterra
 

Ember from New Life Laser
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Really like the variety of services within this software

Ease-of-use

Functionality

Product Quality

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Value for Money

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the ease of use is a huge plus for us! We are very happy with the decision to switch over to MyAestheticsPro.

Pros

We love how easy the software is to you, the option to have custom forms made & being provided the opportunity to finally go "paperless".

Cons

We wish there was a HELP menu within the software to answer questions / show us how to use features we're not very familiar with yet. The support team is super helpful, and very quick but we sometimes want some quick info for little things.

Source: Capterra
 

Andi from Nicole Norris MD Medical Spa

September 2017

September 2017

Tech Support was great in responding quickly to our issues! They even called us, much appreciated!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Cons

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Source: Capterra
 

Tharon from Tharon Blake Aesthetics and Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

My experience with this system has been very positive. I learn more and more each day .

Ease-of-use

Functionality

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EHR , scheduling, marketing, photo storage, system automation,

Pros

This is an all inclusive system that includes EHR, Marketing, Client Portal and ability to import and store before and after photos. I especially like that you can assign a time to a service, assign all consents, intake forms, and treatment records to the service. You can embed a link to the client portal on your website and new and old clients can self schedule via the portal. It will automatically send them the appropriate forms automatically and they can complete them... saving you a ton of time when they arrive for the consultation/treatment. This is one of the most cost effective solutions out there. The training is done via 4 videos. The system is a little different for some and it takes a bit to "think" like it does. You can always request training on a topic and customer service is great.

Source: Capterra
 

Chantel from Facial Expressions, LLC

August 2017

August 2017

quick to respond and understands what i am asking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

the ability to send a quick support question and it be answered immediately. everyone has been very attentive.

Cons

trying anything new is a challenge but this has really been very user friendly. I wish pictures could be taken straight from your iphone and uploaded into the system

Source: Capterra
 

Alicia from Maine Laser and Aesthetics

August 2017

August 2017

Customer rep was very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Most everything . Especially the patient portal and the credit card transactions through Vantiv. The ease in scheduling multiple treatments. The ease of confirming appointments

Cons

I wish the system would alert patients when they haven't completed a form via the portal before continuing to the next page.
Also, it doesn't show who unsubscribed from the emails.
Setting the date for Birthday emails doesn't make sense. you shouldn't have to put in a specific date, you should be able to put it in by month

Source: Capterra
 

Steffanie from Essential Spa

August 2017

August 2017

Great, this software fills every gap I had in the client management portion of my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Everything is in one place and it is compatible with Quickbooks. It keeps me very organized and helps me prioritize my workload when not with my clients. Variable kinds of information including photos, retail history, services performed, etc. All the pieces required for stellar customer service. I looked for a long time to find this software at a fair month cost without having to invest thousands of dollars.

Cons

Would really like to be able to search a subject area in the support tab that would allow me to find the solution to my issues. Support staff are great just seems like the help area could take care of a lot of my simple issues if I could find the answers in an online manual. Additionally, would like to see a more in depth treatment notes area within the individual client layout.

Source: Capterra
 

Kathleen from Procerus Skin Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have been using this software for 5 years.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
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Support

Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.

Pros

I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients.
I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.

Cons

I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.

Source: Capterra
 

Star from Premier Skin Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

Basic

Pros

It has the basic features. It can schedule clients, cancel appointments, upload photos, and is web-based.

Cons

Customer support, site going down often, functionality, and the list goes on.
I need to submit a support request on an almost daily basis. Speaking to customer support today the person was rude and basically told me if I didn't like the issues I was experiencing I could find a different software program.
I have had nothing but trouble with this program since I started using it. It goes down in the middle of the day often. Sometimes it freezes up on tasks right as you're checking out a client, which makes both my company and AestheticsPro look bad. It doesn't have enough functionality for a medical spa to run smoothly. It does have basic functionality, but if you want to do more than just basic functions you're out of luck.
I was told today that they are not planning on changing the way they handle their support so at this time, I am not getting satisfactory answers to the issues that I am experiencing.
The marketing piece of this software is very lacking and has limited ability. The inventory management system is poorly designed. The administrative functions only work part of the time. I could go on and on.
This software has a long way to go before it should be compared to some of the other available options.

Source: Capterra
 

Amy from Junto Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I use Aesthetic pro where I do contract work once a month. It offers a lot of features.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
Value for Money
Value
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Pros

I like that it offers features that will become more and more necessary in today's market such as EMR and the ability to capture client photos. Finally a software that is definitely built for the medical aesthetic clinic.

Cons

Price. Although it is a great value for the money, in order to get the features that truly make it unique you have to go with the highest priced plan which is cumbersome to smaller practices.

Source: Capterra
 

Ellie from Contour You
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

This is a new company and they have kinks to work out, but are trying. Many features are very easy

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

use for calendar, marketing and more. Easy to use in general

Pros

Fairly easy to learn and navigate, the support team gets back to you quickly. The issues they do have, they are working on to correct. Marketing area is like wordpress - so fairly easy

Cons

Some things are very not intuitive and they have things they need to work out on back end. But the inside people are good and try hard

Source: Capterra
 

John from Velvet Effect Lasers
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Using the software for 4 years now. Need better customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.

Pros

Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.

Cons

Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.

Advice to Others

Environment is good. Invest in staff to handle the internals of customers concerns on a more time essences factor. Let your customers calls someone directly. Let, your customers know there is someone there. Not someone there when we opened the account.

Source: Capterra
 

Randy from Black Box Strategy

March 2017

March 2017

Very Integrated Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I consult for medical practices of all sizes and have worked with most of the systems - some more extensively than others. AestheticsPro has taken the approach that many others don't - designing from the USER perspective. I honestly continue to be pleasantly surprised with the scope of the system and the ease of implementation. It allows you to do most things you want, and it keeps it SIMPLE - very rare in the world of systems. It maps well to the way my clients conduct their businesses. Because it is so integrated and simple, you may find that certain things are missing and/or not able to be customized, but I have found for smaller practices, this is worthwhile tradeoff. One of the biggest surprises was the level of support you get - I am not sure if I just got lucky with rep or if all of the service team is as skilled. She understands the objectives quickly, knows the system advantages (and limitations) extremely well, and is able to help you come to solutions quickly. Definite asset to the team.

Pros

Eat of use. Integration of EMR, payment systems, membership programs.

Cons

Can be limited in customization. Not geared for surgeries.

Source: Capterra
 

Hilda from Skin101 Clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

5 star company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I did a great deal of research before deciding on My Aesthetics Pro. After one year of use, I can confidently say this is one of the best decisions I made for our aesthetic practice. My aesthetics pro is packed with features that will make running your practice pretty much seamless and stressless. From managing the medical information to scheduling appointments, managing inventory, accounts to even marketing...it is a very well thought out software. More recently, in my country Nigeria, we have been plunged into a recession as a result of the global dip in oil prices, making it increasingly difficult to source forex to pay for our subscription with. I raised this concern with my account manager Eric, he responded by getting me an unbelievable discount to help cushion the effect of the inflation we are experiencing. So this is not only a great company with a great product, they have a human face too and truly do go the extra mile to keep their customers. We are certainly customers for life!

Pros

Easy to use
Packed with all the features you need for a robust medical information management software tailored for Aesthetic practices.
Great customer care, quick to resolve problems.

Cons

Absolutely nothing.

Advice to Others

Keep up the good work.

Source: Capterra
 

Cherie from Versailles Medical Spa

November 2016

November 2016

Confident about Decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AestheticsPro has been working well for our Medical Spa. Their customer service is excellent. Though we have been using it for a short time we are happy with our choice and glad we changed over to them.

Source: Capterra
 

Kim from The MedSpa at Family First

November 2016

November 2016

Technical support during a busy schedule

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience with Modi. She was very patient and helpful dealing with our signature pad issues. She walked me through the process while troubleshooting the issue. I highly recommend AP.

Pros

user friendly

Cons

wish all the forms had an area for notes to freehand info not included that may be pertinent.

Source: Capterra
 

Michael from Avalon Holistic Wellness

October 2016

October 2016

Exactly what I've been searching for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Aesthetics Pro goes beyond esthetics. I'm a sole proprietor esthetician, massage therapist, aromatherapist, and holistic health practitioner who needed software coveting multiple types of services. Most massage software is so limited making useless for multi-disciplined practioners. With Aesthetics Pro I can set appointments for all the different services and consultations I provide, sell a myriad of products, have clients fill out intake forms prior to their appointments which saves time, store client records, and have access anywhere. Hands down this is the best software out there!!

Source: Capterra
 

Robert from Prime Health

September 2016

September 2016

Our 4th Month Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is easy to use. Support is U.S. based and wonderful. They answer all questions and provide a work-around for those weird things we would like software to do.

Pros

Excellent software we have tried several this by far is the best and only software you should use. Easy affordable and you can use across multiple facilities with unlimited users.

Cons

The only con which they are working on is providing a more robust API interface with the credit card merchant processor to handle some of their unique benefits they offer that can expand your business and keep it strong. I have been told they are working on this now. I feel confident they will bet this done but for the meantime they provided me a work around solution which works great.

Advice to Others

Buy it now don't waste your time looking at other software. So unless your billing insurance companies look no further this has all the options your need and more. For those other systems where you bill insurance companies find a good EMR software that does all of this for you like Athena health.

Source: Capterra
 
 
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