Aesthetics Pro Online Software


 

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.

The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.

Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.

The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads.

With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.

 

Aesthetics Pro Online - Multiple devices
 
  • Aesthetics Pro Online - Multiple devices
    Multiple devices
  • Aesthetics Pro Online - Web-based security
    Web-based security
  • Aesthetics Pro Online - Online e-record
    Online e-record
Supported Operating System(s):
Web browser (OS agnostic)

95 Reviews of Aesthetics Pro Online

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Ryan from Cafe
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Navigation and use of this program could be great, but it falls far short.

Ease-of-use

Functionality

Product Quality

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Value for Money

I would really think hard about what you need your business to be capable of before jumping into this program.

Pros

The layout of the program is very straight forward. Easy to use, but at a fault. Setting up the system is a breeze, and customer support is often quick to respond.

Cons

The program is so easy to use only because it isn't capable of doing much to begin with. Many common tasks are bogged down with tedious clicking. There seems to be no way to apply a setting to all client accounts (enabling email appointment reminders...etc.). The program seems like it needed another few months of testing to work out the bugs. Also, transferring information from another operating system to this one seems next to impossible. Again, only with highly tedious, one by one clicking can you get accomplished what you'd think would be simple.

Review Source
 
 
 
Showing 1-20 of 94

David from Thrive

May 2018

May 2018

Tech support was great!

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Pros

The customer representative was great and super helpful setting everything up and fixing problems.

Cons

Booking could be a lot better and easier for users to utilize. Need to be smoother, no confirmation number verification for new users needed. Auto confirmation email needs to be standard.

Review Source: Capterra
 

Ann from Vitalize Med Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Anytime I have had an issue I can submit a ticket and average response is about 2-5 minutes.

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Pros

It was easy to set up, it's easy to navigate through the entire system. The marketing tool to send e-mail blast is super easy.

Cons

The only con that I don't like about the system is that when you have two people come in together, and one wants to pay for the other you can't put the clients together on the same ticket.

Review Source: Capterra
 

Tarina from Artavi Med Spa

May 2018

May 2018

love that it has everything I need and even more, at a really great price, service is always top qua

Ease-of-use

Functionality

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Pros

automated email marketing, pre-up loaded documents with ability for patients to fill out their own forms on iPad in office AND love the forms with generic faces where we can document injection placements, online client portal and patient booking software, membership, loyalty rewards, cloud based, multiple user logins, tracks everything, text and email reminders

Cons

only option for cc integration is vantiv and ONLY heard horrible things. Doesn't seem to match up that such a great software is paired up with such a bad cc processing company and no other options. Really spent months looking at other softwares bc I did not want to use Vantiv.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Dr. Desai!

 

Kristen from Etre Cosmetic Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We have had nothing but problems with this software. I need more characters to write about it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

That we get to book our patients through it.

Pros

We like that its fairly easy to use. It has an easy learning curve. Easy to train others on.........

Cons

All the gliches that is has. We have it freeze up a couple times a week. Yall change things with the software then dont let us know. I dont like how customer support is only through the ticket system because they never answer our questions, the answers are generic responses. We prefer to talk on the phone when we have issues.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you for the candid review Kristen! I will be touching base with you to discuss support options with you!

 

Laura from DejaVu Med Spa

May 2018

May 2018

My overall experience has been positive, but I want to give a BIG Thank You to the support staff!

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Functionality

Product Quality

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Value for Money

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Pros

I absolutely love the support team. They are extremely prompt in getting back to us and they are always able to resolve any issue we encounter or question we have.

Cons

The training videos are basic and do not include a lot of detail, so the support staff has been amazing and very helpful!

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Laura!

 

Jennie from Reflections body solutions

April 2018

April 2018

Overall it is a good software to use. Sometimes you have to be creative when it comes to invoicing.

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Pros

The marketing aspects, the New Rewards Program feature. The EMR, is great and detailed. Makes it easy to know what the patients treatments have been and what you may need to do next.

Cons

I wish it would have a pop up on a patient when you click on them to make an appointment showing if they have a credit that has had to be put in manually, or a note in regard to the patient that the staff needs to know when they are making an appointment or checking them out. Instead you have to go into the patients EMR and look every time. Having a pop up linked to making an appointment or checking them out would be extremely helpful

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Jennie!

 

Sari from Better Off Gone Inc

April 2018

April 2018

The software is even better than it seemed in the demo, easy to navigate and thorough

Ease-of-use

Functionality

Product Quality

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Value for Money

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Make the practice run smoothly and easily.

Pros

Ease of use, has everything you may possibly need and even won't let you forget the important stuff. The customer service is phenomenal and those youtube videos are on the money. If I call, or if ZI email I get support immediately, with patience, understanding and a great explanation.

Cons

Nothing yet but it was a little intimidating at first because there was so much information, and between the set up and learning to integrate the ipad it took a while

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank yo Sari!

 

Ashley from Pur Skin Clinic

April 2018

April 2018

Great - needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The software is really user friendly and I enjoy how easy the schedule is to manage , some of the reports are useful

Cons

The reports and not being able to manage or access certain AP errors or glitches - There needs to be more ways to fix issues or at least have access to make changes to certain AP issues.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Ashley!

 

Heather from Pelle Medical Spa

April 2018

April 2018

Overall a very good software for what we need it for

Ease-of-use

Functionality

Product Quality

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Support

Being able to keep track of individual deposits, services and products used for clients, marketing and inventory. Much easier to schedule staff and clients. One drawback is that even though we assign a machine to a service when we create it we still need to assign the machine to the appointment when it is created or we will double book in error.

Pros

Scheduling is very easy and it is easy to create temporary changes for staff. The software is very nice for individualizing our services which helps with the numbers end of marketing.

Cons

Some aspects of invoicing, packages and product services are a bit confusing as far as how it relates to inventory control.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Heather!

 

Geri from Echo Consulting

April 2018

April 2018

Our account rep was easy to work with and responded quickly to our concerns.

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Functionality

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Value for Money

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Pros

Ease of function is at the top of my list. I was able to train and feel comfortable on this EHR in less than a week. I do like the easy check-out process too.

Cons

Can't have 2 screens set up for 1 user, some info can't be edited without assistance. I don't always have time to wait for someone else to assist with edits for our account so that is frustrating. Many times I am on 2 laptops at once and this program crashes if I am logged on to both at same time.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: April 2018

April 2018

 

Thank you Geri!

 

lindsey from Allure Medspa

March 2018

March 2018

AP has been such a great company and system to work with

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

That the support team is a pleasure to work with, anything we have questions on or suggestions for AP makes it happen.

Cons

That it takes a lot of steps to complete one thing. The booking appointments has a long process, when ideally on the phone with a client everything should be available on one page.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: April 2018

April 2018

 

Thank you Lindsey!!

 

Kerri from Body By Leverett

March 2018

March 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Good features, user-friendly. Our account manager went above and beyond to get us set up and we appreciated all of her extra attention

Cons

can be slightly slow finding patient's to schedule appointment (not enough to deter us from using it - understandable since it has to go through a massive database)

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: May 2018

May 2018

 

Thank you Kerri!

 

Sarah from Adore Aesthetix

March 2018

March 2018

MyAestheticsPro has been a very satisfactory software system for my med spa.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

I like that it is a comprehensive system: scheduling, billing, and charting all under one umbrella. The support is extremely responsive and helpful. The system is also affordable for a 1-man shop!

Cons

I don't like that there is not an app. I also don't like that it's pretty pricy to customize or to add forms for my practice.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: March 2018

March 2018

 

Thank you Sarah!

 

Cindy from North West Ketamine Clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Informative, your rep was professional and pleasant

Ease-of-use

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Value for Money

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Pros

Tailored to our patients and practice. We enjoy some flexibility with what the program offers in client management.

Cons

Lacking some useful reports in lead management. Calendar ease, and lack of a client portal for scheduling

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: March 2018

March 2018

 

Thank you Cindy!

 

derrick from Faces Refreshed

March 2018

March 2018

Very very responsive great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Pros

I like the fact that it can grow with you and it's unlimited user per location. Has many powerful features and is HIPAA compliant

Cons

Needs a more updated interface. Lacks the ability to customize the customer records. Needs additional features to track referrals manage bonus points excetera

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: March 2018

March 2018

 

Thank you Derrick!

 

Lizette from Divante Laser Medspa

February 2018

February 2018

Great program for medical spas!

Ease-of-use

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Pros

Layout is fantastic. Makes the program ease of use on specific functions. Has a lot of features specifically tailored for the medical spa industry.

Cons

Customer service. The program hasn't been out too long, some questions don't get answered for weeks or at all.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: March 2018

March 2018

 

Thank you Lizette!

 

Melissa from The Skin Spot Med-Spa

February 2018

February 2018

The experience we¿ve had with AP has been nothing but great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support
Pros

We've liked the over all customer support , the quickest I've ever experienced. Very prompt and easy and understood. Our support manager was nothing but helpful and cares about his clients and what best suites their business goals.

Cons

Probably the booking online , would like to see it easier to use, purchase services and or products online .

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: February 2018

February 2018

 

Thank you Melissa!

 

Albert from Physician Artistry

February 2018

February 2018

Love Aesthetics Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Super functional for daily use in a medical spa environment. The fee is ridiculously very affordable. The lead management system is fantastic especially because you can log in from anywhere.

Cons

Totally frustrating that support doesn't log in to your environment (screen share)and find an immediate solution. Also don't appreciate the fact that you cannot get an immediate phone call with IT support related to your issue. 2 days after you submit the ticket is too long to wait. Custom form development is very expensive

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: March 2018

March 2018

 

Thank you Albert!

 

Barbara from Mystique Medical Spa and Wellness Center of Fresno, Inc.

February 2018

February 2018

I am overall happy with the software and have a few requests that I wish would be implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that I can access it from anywhere and that it is cloud based. I also like that it is allows us to manage what our clients have on their accounts.

Cons

I wish there were more reporting capabilities & that there was a loyalty program built in. I wish it was optimized to use on a phone.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: February 2018

February 2018

 

Thank you Barbara!

 

Tom from Allure Medspa
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Overall the product/service is meeting our expectations as set during the sales process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Electronic record creation, approval and keeping. The data I can pull out of the reports I am able to manipulate to create robust sales reports.

Pros

The "thin client" internet based access is exactly what we needed. The electronic medical records and on line client forms are great and provide us with time and space savings. They are very client friendly. I like the type of information I can pull out through exported reports, albeit I need to massage the data to get it accurate. Overall the reports have as been very useful for doing financials. The information it provides is very detailed oriented.

Cons

Th.e reports has limitations and could be made more robust and accurate. Client profiling is cumbersome to manage as well as merging client files. You should be able to add client type when creating an appointment. When checking out we can't add same line item for same service but with a different pricing.
The lack of automated appointment confirmation VIA test messaging.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: February 2018

February 2018

 

Thank you Tom!

 
 
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