Aesthetics Pro Online software


118 reviews(4.5/5)
118 reviews(4.5/5)

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.

The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.

Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.

The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads.

With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.

Supported Operating System(s):
Web browser (OS agnostic)

118 Reviews of Aesthetics Pro Online

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  • Michelle from RejuvaWell

    Number of employees: 2-10 employees

    September 2018

    Still learning the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are quick to respond, which is nice.

    Pros

    I like that it is cloud-based and seems to have lots of functionality.

    Cons

    The program is a bit buggy and needs to be shut down at times. It also is missing some rudimentary basic navigational user sets and the design software is very basic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    September 2018

    Thank you Dr. Paris. It has been a pleasure working with you!

  • Lynnea from Balance Medical, PLLC

    Number of employees: 2-10 employees

    August 2018

    Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

    Pros

    Tracks, manages and markets to new leads- including email blasts & touchpoints
    Excellent EMR
    Inventory tracking
    Tracks efficacy of our marketing efforts to determine ROI
    Metric reports are simple to generate
    Tracks patient referrals and marketing effort effectiveness via rewards tracking
    Dashboard tracks patient balances and services remaining in packages easily
    Easy to create pop up notes for informal communication re: patient
    Option to fully integrate the website and the practice management software
    Frequently adds new features to augment quality of patient care and marketing
    Scheduling by staff member, room and device helps avoid scheduling errors

    Cons

    The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

    The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

    The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Thank you Dr. Villanova!! This is great info!

  • Jana from Mountain West Dermatology Aesthetics

    Number of employees: 2-10 employees

    August 2018

    Just getting started

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Aesthetics Pro is an impressive, intelligent system with many layers of capability

    Cons

    No ability to customize the Treatment forms

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Thank you Jana!

  • Ryan from Radiant Divine Medical Spa

    Number of employees: 11-50 employees

    August 2018

    AestheticsPro Online review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly. Very easy for my whole staff
    To use and constantly up to date.

    Cons

    There’s nothing I can honestly say I dislike.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Have a great day Ryan, thank you!

  • Amanda from It's A Secret

    Number of employees: 11-50 employees

    August 2018

    It's A Secret

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support is always very responsive

    Cons

    All the glitches can be frustrating.....

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Amanda, please feel free to contact to discuss specific issues you have had so we may work to resolve them. Thank you!

  • Aileen from Fountain of Youth MD

    July 2018

    Overall... very happy with your offering

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud Based and improvements are updated on cloud versus us having to continually upgrade software on our side

    Cons

    Internal credit card provider is not very good.... should allow a more open architecture environment for this

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Thank you!

  • Victoria from Advanced Medical Spa

    July 2018

    Rep was able to take care of my issue.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very user friendly! I enjoy the ease of the setup. It makes keeping our monthly reports at our fingertips. And making new monthly goals!

    Cons

    I don't like the fact that when i call for support, and if I get busy with a patient and they call, they leave a message to call back and leave another ticket! It's extremely frustrating to have to explain an issue over and over again. Especially when its a time sensitive matter.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    August 2018

    Thank you Victoria!

  • Meredith from New Life Aesthetics

    July 2018

    Support has been thorough, prompt and patient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The scope of what it offers an aesthetic practice, the accessibility from any device, and the charting for med professionals

    Cons

    The complexity of learning all that it has to offer as I have been using a much more simplified version and paper charting/documents for years.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Aileen from Rejuv MedSpa

    July 2018

    Appreciated the interaction in detecting errors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to document and place customer photos and able to build campaigns. Like the fact that patients are engaged through the platforms.

    Cons

    Setting up has been a little tough and wish had more one on one support just for the initial setup.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Chris from Sudbury Med Spa

    July 2018

    Easy to buy, learn, and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With this software I am able to productively run my medical spa

    Pros

    It has so many great features that allow me to do special functions related to my practice. The forms are great and the calendar system is robust. My favorite part is the support tickets. They allow me to learn and develop my skills.

    Cons

    The menus have no search feature so I am constantly hunting for the right option is different menus.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Jennifer from Skin Savvy

    Specialty: Salon/Spa

    Number of employees: 11-50 employees

    June 2018

    Many years of use and only gets better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love this software for our medical spa. It gets better every year. I have been using it for about 7 years. I love it!

    Pros

    Handles everything, very cost effective, you do get a lot for your money, support is very responsive.

    Cons

    The support team is sometimes a little hard to communicate with. (software engineers!) The marketing section is not as good as constant contact, so I haven't given it up.

    This review was submitted organically. No incentive was offered
    Review Source
  • Megan from Skin Worthy

    Specialty: Health & personal care

    Number of employees: 2-10 employees

    June 2018

    Awful software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Please don’t waste your money and time. The sales team is happy, confident and helpful, but don’t be fooled that’s the only help you will get. DON’T BUY!!

    Pros

    The sales department is the only seeming helpful part of this company they will bend over backwards to win your business and then you’re on your own. Steer clear!

    Cons

    Zero customer service and a terrible product. The functionality of this software was completely overstated, it’s useless. The customer service is only available through a series of online “service tickets” or two 30 minute phone calls. The account managesre ar completely useless and refer you to anyone else. I’m flabbergasted at how terrible this company and product actually is. I feel completely duped.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brandon from Avahlee

    June 2018

    Great training, very knowledgeable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has the best of MDWare and Booker combined. I like the membership function as well as the forms that can be linked to services.

    Cons

    Online booking needs an update. The feedback I always get is that its important for the client to pick their time and then give you their information. The security code they have to enter might deter them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Andrew from MedSpa.com

    June 2018

    One of the rep was very helpful and explained to me everything I asked for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use- the marketing section has a tremendous amount of features that are very useful - I also love the dashboard

    Cons

    Nothing - I have used several spa related software and this one has everything that
    You can possibly need

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Yuko from V Line Cosmetic Clinic

    June 2018

    Very satisfied with account manager and support team's responsiveness about any questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service and account support.

    Pros

    Booking system is easy to use. Payroll (stand time card) is easy to manage and download. Daily/Monthly sales report is clear with break downs of payment methods which is a great function.

    Cons

    Does not offer an mobile app. Does not send text messages unless carrier is known. Difficulty to edit or change invoice after creation. Unable to apply individual discount if invoice has other services at check out.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    June 2018

    Thank you Yuko!

  • Verified Reviewer

    June 2018

    Excellent customer service with prompt follow up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Online record keeping and storage of photos in a HIPAA compliant format.

    Pros

    I like the integration of our payment system with the online records and appointment scheduling! Nice availability of documentation forms for online records.

    Cons

    The lack of standardized documentation options. The inability to link to our calendars as we need to be more mobile with ease of use. The inability to customize appointment scheduling and ensure clients can schedule 48 hours in advance and not same day without having to use the request appointment feature which is not client centric.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    June 2018

    Thank you!

  • Dr Shelly from Nuvell Clinics

    Number of employees: 2-10 employees

    June 2018

    This is an economical system for medical practices.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software takes awhile to become comfortable, but support team has made my experience palatable. Without the support team, I would have been so frustrated, I would have abandoned this software.

    Cons

    I think the development team should personalize the forms at a more reasonable price. The time the development team allocates to personalizing forms is excessive and expensive.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    July 2018

    Thank you!

  • Jennifer from Anllo Center for Aesthetics

    May 2018

    Customer Staff was wonderful and patient. It was a great call.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Getting rid of paper charts and all the copying with the forms is amazing. I love not having to spend money on that and deal with all the paperwork.

    Pros

    It seems very easy for staff to use !! Perfect for a medical center spa! Everything is well thought out for practice use!

    Cons

    Setting up for out particular office is time consuming but that is with every software. I can't many cons honestly !!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    June 2018

    Thank you Jennifer!

  • Kerri from Living Well Med Spa

    Number of employees: 2-10 employees

    May 2018

    Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything that I need a program to do, it does. I have used other EMR software and this is outstanding.

    Pros

    We like that the software is HIPPA compliant. The program is very easy to use. Thus, if you have any questions, the staff is responsive and follows up to make sure that your issue has been addressed.

    Cons

    I find that it logs me out a few times a day. I am not sure if this is the program or the internet we are using.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    May 2018

    Thank you Dr. Vittimberga!

  • Suzi from Aviva Woman

    May 2018

    The support team is always friendly and quickly available.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the function of being able to keep a variety of forms, send messages, marketing emails, pull reports, and the new Book Now feature is nice

    Cons

    I there was more flexibility with the marketing emails. The button can only be green which doesn't fit the esthetics of the brand for my company. I also wish I could have more options with fonts, etc within the marketing emails.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AestheticsPro Online, MyAestheticsPro.Com

    May 2018

    Thank you Suzi!

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