NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.

Dashboard
Dashboard

Dashboard

Key Performance Indicators

Key Performance Indicators

Sales Metrics

Sales Metrics

Order Fulfillment

Order Fulfillment

Item Listing

Item Listing

Website

Website

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



33 Reviews of NetSuite

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 33 reviews

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Darwin wilfred from Iridium Technologies Inc.

Type of Store:  Other

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Netsuite is a simple but ease to use software

Highly recommended

Pros

The netsuite is really great. It is very ease to use. And the interface is very simple yet beautiful.

Cons

I think Netsuite is very expensive for the small company. Nothing cons about it. Just waiting for your next update.

Review Source

Maurice from MSI-ECS

Type of Store:  Other specialty retailer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CRM Realtime

Thumbs up for company who has allotted budget for this.

Pros

This is a CRM based software which capture orders, used more in sales, breakdown orders like number order in number quantity

Cons

This application software is expensive compare to other cheap software which can bring same outcome. yet this is a Good application.

Review Source

Joveelynn from Pru Life UK

Type of Store:  Other specialty retailer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

NetSuite serves as our CRM

An outstanding tool overall.

Pros

The reports are easy to extract and to comprehend. It can also be customized depending on the need of a certain project or campaign.

Cons

It will take time for users to get themselves familiar with NetSuite and its features. The interface isn't so intuitive.

Review Source

Eunice from Pru Life UK

Type of Store:  Other specialty retailer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

This is Why I Recommend NetSuite

This is Why I Recommend NetSuite

Pros

This is a great tool. The best thing I love about it is that it allows any user to customize the system according to his/her needs.

Cons

NetSuite is a tool that has been working for us for years. Aside from the fact that it lags sometimes, all is okay.

Review Source

Nova from MSI-ECS

Type of Store:  Other specialty retailer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The great app netsuite

Generally, very love this app. Keep it up

Pros

This product is very user friendly, easily capture orders.very useful in may job
highly recommended

Cons

A bit expensive but nothing than that. Its very useful for me. Best recommended for all may workmates.

Review Source

Vincent from MSI-ECS

Type of Store:  Other specialty retailer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

CRM monitoring

Thumbs up. Recommended

Pros

This software allow you to capture order and used more in sales. breakdown of orders (quantity price number of order)

Cons

This software is more expensive compare to other software which is more reasonable price and easy to used.

Review Source

david from furniture

Type of Store:  Furniture & home decor

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

Pros

not sure. chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

Cons

no customer service. chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

Review Source

Karel from Prenatal

Type of Store:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

NetSuite

Pros

I really love how the software looks and feels. It responds quickly and does things the way you'd expect them to

Cons

Customer Care really leaves you shaking your head. No fast replies and a lot of getting pushed around

Review Source

Donald from ArcBest

Type of Store:  Other specialty retailer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easty to Use - UI Could Use Some Work

I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

Pros

The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

Cons

Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

Review Source

Areane from FSPMI

Type of Store:  Apparel & fashion

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Good Software

Pros

This software is very user-friendly and can customize anytime. Good software also for inventory purposes.

Cons

Cannot be purchased individually. But overall, it is good and accessible

Review Source

Lorinda from Resources for the Blind, Inc.

Type of Store:  Faith-Based Ministries

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

April 2017

Most Welcome Change

We are planning on using the free resources available to us and we realize it would take looong hours, but as I've said I think it's going to be worth the while.

Pros

It is a very big plus that Netsuite can make this available to non-profits as a donation to the organization. It may take some time to finally get it going but I think it's worth it. It will definitely tie some loose ends, organize our system better and allow us to streamline and fine tune our operations.

Netsuite is also very generous in conducting trainings for beginner-users of the software.

Cons

It's not "out of the box", as there are parts that only experts can do in order to guarantee that everything is in place. When I ask for a quotation for consultancy and implementation, one company said it will be chargeable. Just not possible for us to shell out that money.

omar from Fonality

Type of Store:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Netsuite has many Features for a retailer

Easy to use and can run reports with Netsuite support to make sure your needs can be met. A good way of controlling inventory and making sure everything is running smooth.

Pros

A good way to determine any issues in your system for inventory.

Cons

Password needs to be changed every quarter I believe.

Paul Cosgrove from STI Technologies Ltd.

Type of Store:  Health & personal care

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

NetSuite ERP System

Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

Pros

Reporting functionality

Cons

Not very intuitive

Ashish from Ashish Stores

Type of Store:  Fabric, linens, & crafts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

NetSuite: Retail

It is the one of the best cloud software we've used so far. Fully satisfied. It is a complete package and a one stop solution for your computing needs.

Pros

Flexible
Customizable

Cons

Can't purchase individual module.

Michael from Motorstore.com

Type of Store:  Apparel & fashion

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

NetSuite gets the job done, but it's lacking in certain departments

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Joe from puzzle warehouse

Type of Store:  e-Commerce

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Its Got Lots Of Functionality

This software is the best cloud software I've ever used or heard of. This software has the ability to eliminate the need for any other software.

Pros

Between Netsuite and the products that it interacts with you can do almost anything. Extremely flexible, great customization opportunities.

Cons

In depth CMMS software would need to be integrated with netsuite.

Alexa from Lincoln Store

Type of Store:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

NetSuite

Overall Netsuite is a good small company. So far using netSuite CRM it has been really dependable software. With the news of Netsuite being acquired by Oracle, I am concerned about their ability to provide the same quality of service as a part of a larger corporation.

Steven from Irmax

Type of Store:  Corporations

Ease-of-use

Customer support

Functionality

March 2015

Easy to use software suite.

Pros

Great customer service, just a phone or live chat call away.

Cons

The product key is very expensive. I would of liked a volume discount option.

adit from Fujitsu

Type of Store:  Corporations

Ease-of-use

Customer support

Functionality

March 2015

review of netsuite

Pros

The support is fantastic. They are great people to work with.

Cons

It is very pricey, difficult to use and integrate. It doesn't work with Mac very well.

Gerry from Kaiser

Type of Store:  Other

Ease-of-use

Customer support

Functionality

February 2015

All about NetSuite

Pros

Compatibility and ease of use of the product and design is exciting.

Cons

Sometimes it requires a lot of training for novice users.


Displaying 1 - 20 of 33 reviews