NetSuite Software


27 reviews(3.5/5)
27 reviews(3.5/5)

NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

27 Reviews of NetSuite

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  • david from furniture

    Specialty: Furniture & home decor

    Number of employees: 11-50 employees

    July 2018

    chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

    Pros

    not sure. chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

    Cons

    no customer service. chasing them for quote but no reply since 1 month of chasing and now i gave up i don't think they want any more business.

    This review was submitted organically. No incentive was offered
    Review Source
  • Karel from Prenatal

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    June 2018

    NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really love how the software looks and feels. It responds quickly and does things the way you'd expect them to

    Cons

    Customer Care really leaves you shaking your head. No fast replies and a lot of getting pushed around

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donald from ArcBest

    Specialty: Other specialty retailer

    Number of employees: 10,000+ employees

    May 2018

    Easty to Use - UI Could Use Some Work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

    Pros

    The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

    Cons

    Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Areane from FSPMI

    Specialty: Apparel & fashion

    Number of employees: 51-200 employees

    April 2018

    Good Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very user-friendly and can customize anytime. Good software also for inventory purposes.

    Cons

    Cannot be purchased individually. But overall, it is good and accessible

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lorinda from Resources for the Blind, Inc.

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    April 2017

    Most Welcome Change

    Ease-of-use
    Functionality
    Quality
    Support

    We are planning on using the free resources available to us and we realize it would take looong hours, but as I've said I think it's going to be worth the while.

    Pros

    It is a very big plus that Netsuite can make this available to non-profits as a donation to the organization. It may take some time to finally get it going but I think it's worth it. It will definitely tie some loose ends, organize our system better and allow us to streamline and fine tune our operations.

    Netsuite is also very generous in conducting trainings for beginner-users of the software.

    Cons

    It's not "out of the box", as there are parts that only experts can do in order to guarantee that everything is in place. When I ask for a quotation for consultancy and implementation, one company said it will be chargeable. Just not possible for us to shell out that money.

  • omar from Fonality

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    January 2017

    Netsuite has many Features for a retailer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use and can run reports with Netsuite support to make sure your needs can be met. A good way of controlling inventory and making sure everything is running smooth.

    Pros

    A good way to determine any issues in your system for inventory.

    Cons

    Password needs to be changed every quarter I believe.

  • Paul Cosgrove from STI Technologies Ltd.

    Specialty: Health & personal care

    Number of employees: 51-200 employees

    December 2016

    NetSuite ERP System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

    Pros

    Reporting functionality

    Cons

    Not very intuitive

  • Ashish from Ashish Stores

    Specialty: Fabric, linens, & crafts

    Number of employees: 2-10 employees

    December 2016

    NetSuite: Retail

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is the one of the best cloud software we've used so far. Fully satisfied. It is a complete package and a one stop solution for your computing needs.

    Pros

    Flexible
    Customizable

    Cons

    Can't purchase individual module.

  • Michael from Motorstore.com

    Specialty: Apparel & fashion

    Number of employees: 11-50 employees

    November 2016

    NetSuite gets the job done, but it's lacking in certain departments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

  • Joe from puzzle warehouse

    Specialty: e-Commerce

    Number of employees: 11-50 employees

    November 2016

    Its Got Lots Of Functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is the best cloud software I've ever used or heard of. This software has the ability to eliminate the need for any other software.

    Pros

    Between Netsuite and the products that it interacts with you can do almost anything. Extremely flexible, great customization opportunities.

    Cons

    In depth CMMS software would need to be integrated with netsuite.

  • Alexa from Lincoln Store

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    October 2016

    NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall Netsuite is a good small company. So far using netSuite CRM it has been really dependable software. With the news of Netsuite being acquired by Oracle, I am concerned about their ability to provide the same quality of service as a part of a larger corporation.

  • Steven from Irmax

    Specialty: Corporations

    March 2015

    Easy to use software suite.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great customer service, just a phone or live chat call away.

    Cons

    The product key is very expensive. I would of liked a volume discount option.

  • adit from Fujitsu

    Specialty: Corporations

    March 2015

    review of netsuite

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The support is fantastic. They are great people to work with.

    Cons

    It is very pricey, difficult to use and integrate. It doesn't work with Mac very well.

  • Gerry from Kaiser

    Specialty: Other

    February 2015

    All about NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Compatibility and ease of use of the product and design is exciting.

    Cons

    Sometimes it requires a lot of training for novice users.

  • Frank from Verizon

    Specialty: Other

    February 2015

    Sweet NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use with excellent tutorials. Human resources that created the software and are available with technical answers.

    Cons

    Timely updates to enhance the product from customer use.

  • John from ON24

    Specialty: International Organizations

    February 2015

    Dependable and insightful

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Product has many useful features and provides good reporting to gather insightful data.

    Cons

    Pricing can sometimes be an issue. Not all bugs are resolved quickly enough.

  • Tim from EKSH

    Specialty: Other

    February 2015

    Title title title

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has a good user interface and it helps me get my day to day tasks done in a timely manner.

    Cons

    The customer support is difficult to get ahold of or it takes numerous individuals to solve my problem.

  • Rose from SwimSpot

    Specialty: Apparel & fashion

    February 2015

    Using NetSuite for 7 locations

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

    Cons

    NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
    There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

  • William from HealthMEDX

    Specialty: Healthcare & Hospitals

    February 2015

    Netsuite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very useful once you know how to use it. My company uses it for software issues.

    Cons

    Hard to find things often. Takes a lot of non-user friendly searching.

  • Julian from Outback Steakhouse

    Specialty: Other

    February 2015

    NetSuite TX Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use, simple, intuitive interface and communication with vendor have always been helpful and consistent.

    Cons

    Not a fan of automated phone answering systems for troubleshooting. Just give me a person straight off the bat.

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