Rain POS
About Rain POS
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Most Helpful Reviews for Rain POS
1 - 5 of 123 Reviews
Carolyn
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2021
very good company to work with
Mary Virginia
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Love this system!
I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software.
PROSProduct is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.
CONSI wish there were more yarn and knitting notions vendors integrated into the system.
Reason for choosing Rain POS
The reps presented the information well. They answered any question I had and were willing to show me on a demo. The nicest people work here.
Lance
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Rain POS
This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.
CONSRain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.
Reasons for switching to Rain POS
Rain had the functionality to have a website with the POS program
Sissy
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Disappointing compared to the hype of what you are getting.
We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction.
PROSSo far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN.
CONSThe merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain.
NATE
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Make the switch to Rain!
I also love being able to track repairs, replacing our previous hand written system. Priceless.
PROSHaving out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.
CONSAt times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
Reasons for switching to Rain POS
It was a simple but dated system that wasn't meeting our needs.