Rain POS Software

Valerie from Stitc 'N TIme Fabrics
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees
August 2018
Great!
Ease-of-use
Functionality
Quality
Support
N/A
Pros
Everyone is always very helpful with questions I have on the software. A great Company to be doing business with!
Cons
It is hard to get pictures the right sizes for site. I make them the size that I have been told and when putting them on the website they are huge.
This review was submitted organically. No incentive was offered
Review Source
Steven from Find x Designs Inc
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees
August 2018
Great POS
Ease-of-use
Functionality
Quality
Support
Value for Money
We have been with Rain POS from the beginning and the improvements have been great. Customer service is very good. Very pleased overall.
Pros
Very easy to use and get employees up to speed quickly. Lots of features to improve sales and inventory control.
Cons
All the features can be a bit overwhelming at first but if you start with the basics, its easy to add additional features as you go along.
This review was submitted organically. No incentive was offered
Review Source
Jana from My Favorite Quilt Shop
Specialty: Fabric, linens, & crafts
Number of employees: 1 employee
August 2018
expanding, they listen to ideas and constantly make improvements
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
its comprehensive. online inventory and instore inventory combined...awesome. very intuitive, very good tutorials and help functions.
Cons
none, I like the constant improvements. the only issue is the system randomly converts the default printer between the receipt printer and the label printer.
This review was submitted organically. No incentive was offered
Review Source
Jen from A Little Knitty
Specialty: Fabric, linens, & crafts
Number of employees: 1 employee
August 2018
So Happy
Ease-of-use
Functionality
Quality
Support
Value for Money
I adore this system and tell everyone about it
Pros
It is super intuitive and easy to work with. I can start a new volunteer in the shop with very little training and they just get it.
Cons
Sometimes I wish I could enter new products easier when I'm filling out a PO. I feel like I have to save a draft and go back to products a lot
This review was submitted organically. No incentive was offered
Review Source
Shawn from Designer/quilt shop
Specialty: Toys / hobby shop
Number of employees: 2-10 employees
August 2018
Happy, but I need just a bit more
Ease-of-use
Functionality
Quality
Support
Value for Money
Happy, just keep the costs down. Remember we are not selling iPhones or over-priced clothes. The wholesale cost of fabric is inching up there with shipping.I have to sell a lot of fabric just to cover my costs to you.
Pros
Easy to use for the most part, I can talk to an actual person on the phone and they don't have a made up English name.
Cons
I need to put Categories on sale without the whole site on sale or going to each individual item in that category like I have to do now.
I want to upload my own pretty newsletter and not have it get distorted. Using the newsletter feature on the site is boring.
This review was submitted organically. No incentive was offered
Review Source
James from Technology intelligence Agency
Specialty: Other specialty retailer
Number of employees: 2-10 employees
July 2018
Really awesome features with some minor bugs
Ease-of-use
Functionality
Quality
Support
Value for Money
Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.
Pros
This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.
Cons
There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Tami from The Paper Forest, Inc.
July 2018
Never worked, horribly inaccurate migration of sales history
Ease-of-use
Functionality
Quality
Support
Value for Money
Unfortunately, all I got was a whole lot of wasted time and a loss of money for absolutely nothing. I really wanted it to work, and it might have, had they been able to migrate my sales history.
Pros
my contact was really nice.
I was very excited about the integration aspects of the software, unfortunately I was never able to use them.
Cons
I was initially assured our sales history could be migrated. Later I received an email saying it could not. I responded that was unacceptable and I did not wish to continue with the software. It is useless to us without it. I was reassured if I exported the data in the correct formats, it would work. We spent three days checking the data to assure a high level of accuracy and sent it in the requested formats. I was told the migration team would take care of the rest. Untrue. We spent weeks, rechecking the data which was horrifically incorrect. We sent several punch lists. Some of the errors were fixed but often we were told "we don't know why this is happening". Even simple yes/no columns in our spreadsheets were randomly incorrect. Were we told we would just have to manually check all the data; over 3000 customers and 19000 sales receipts. We worked for three months, 100s of hours and have never been able to go live due to all of the errors. I couldn't enter employees in the system without them being an administrator, which they classified as a "glitch" and told me to use a different computer than the one at work. I have desperately tried to get these issues corrected. When I requested a refund they said the fees were non-refundable after the migration is complete. My migration was never complete and I requested not to continue with them if they were unable to migrate my sales history, before they started the migration. This system did not work as advertised and sold to me.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Brian from One World Dive & Travel
Specialty: Sporting goods
Number of employees: 11-50 employees
July 2018
Very functional adaptive website at a competitive price
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Easy plug and play design allows for unlimited updates and edits. Add the file and picture storage for customer access and this all in one service is a great solution for small businesses.
Cons
Limited blog post functionality with subscription options, some bugs in the system that have yet to be resolved.
This review was submitted organically. No incentive was offered
Review Source
Andrea from Musician Supply
June 2018
Tons of features packed into one POS system, great customer support.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.
Cons
There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Kathi from The Jack of Arts
June 2018
Great POS platform - even for beginners! Not intimidating.
Ease-of-use
Functionality
Quality
Support
Value for Money
Inventory reporting, mainly. I just began using the Marketing module and so far, it seems like it will be a real winner and time saver for me!
Pros
I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.
Cons
The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Kristen from Ninabrook Creative Crafting Inc
Number of employees: 2-10 employees
June 2018
Very easy to set up but takes some time. The help we get from RAIN is awesome!
Ease-of-use
Functionality
Quality
Support
Value for Money
An all-in-one solution for our travelling and online business.
Pros
It's integration into our inventory and reports. The ability to customized the interface for my team.
Cons
It doesn't work as easily for Canadian companies. I would definitely recommend it 100% if they become more Canadian focused.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Janice from Quilts & More
Number of employees: 2-10 employees
June 2018
Since the initial set up very good.
Ease-of-use
Functionality
Quality
Support
Value for Money
We just finished entering all of our stock so now it should make my life easier, the book work is done, customer base takes care of itself.
Pros
The multiple features from entering a person once. I love how everything meshes with the other parts when it comes to inventory and people. Makes my life so much easier.
Cons
I was not really happy with my start up experience, the first person would say to watch this video, watch that video, I'm more of a hands on, show me once and I've got it, kind of person.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Rick from Six Mile Quilting
May 2018
Easy to work with, excellent customer service
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Web based software. My items are easily found on the internet. I love the ability to set re order points. I like the reports that we currently have.
Cons
difficult to order from the vendors. needs to be easier. I wish that the link to Quickbooks were more detailed in the daily dump
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Chris from The Rookery
May 2018
My initial experience was great. Now that I'm into year 2, not so great. No consistency in data.
Ease-of-use
Functionality
Quality
Support
Value for Money
The ability to link my inventory to my website.
Pros
I like the link between my inventory and the website. The program is somewhat intuitive so the ease of training staff is great.
Cons
Every time there is an update less of my product is picked up by my scanner. Moda inventory is easy than not available; no consistency. There is no easy way other than a bulk download to scan through products and update or delete.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Reeze from Morning Glory Designs
Number of employees: 1 employee
May 2018
Like-Sew websites have helped me build my online presence and streamline my business.
Ease-of-use
Functionality
Quality
Support
Value for Money
It was easy to use
Pros
It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative.
Cons
I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Peter from South Shore Music Co., Inc
Specialty: Other specialty retailer
Number of employees: 2-10 employees
May 2018
Seamless Migration from Older POS System
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.
Cons
At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.
This review was submitted organically. No incentive was offered
Review Source
rylan from MUSIC WORKS
April 2018
absolutely awful customer service that is slow and unresponsive
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
everything promised about the software has turned out to not be true. they promised cataloging be done for the import of my inventory and they never delivered that.
Cons
it doesn't integrate with my credit card machine that was designed specifically for the software. of course rain isn't being helpful at all and we're losing money left and right.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Nate from Marks guitar shop
Specialty: Other specialty retailer
Number of employees: 2-10 employees
April 2018
Getting better all the time
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
I love the website/pos integration. Having your inventory line up is priceless. Also, the recent Reverb.com integration is going to be nice. There’s some bugs to work out but it’s getting there.
Cons
I understand the developers update/fix issues in order of Priority but it does take a long time to get support tickets cleared up.
This review was submitted organically. No incentive was offered
Review Source
Clinton from Rain
March 2018
Great seamless system with Web and POS
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Customer Tracking
Inventory Tracking
Website Managment
Integration with inventory for POS and Web
Cons
Hard to discuss timelines with customers
Not a lot of development time to accommodate every enhancement request
This review was submitted organically. No incentive was offered
Review Source: Capterra
Miles from musiciansupply
Specialty: Other specialty retailer
Number of employees: 2-10 employees
February 2018
The future of how small businesses survive
Ease-of-use
Functionality
Quality
Support
Value for Money
Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.
Pros
Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating.
Outstandingly responsive customer service!
Cons
Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source

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34 Reviews of Rain POS

Great!

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Great POS

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

expanding, they listen to ideas and constantly make improvements

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

So Happy

Ease-of-use

Functionality

Quality

Support

Value for Money

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Cons

Happy, but I need just a bit more

Ease-of-use

Functionality

Quality

Support

Value for Money

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Cons

Really awesome features with some minor bugs

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Value for Money

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Never worked, horribly inaccurate migration of sales history

Ease-of-use

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Quality

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Value for Money

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Cons

Very functional adaptive website at a competitive price

Ease-of-use

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Quality

Support

Value for Money

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Cons

Tons of features packed into one POS system, great customer support.

Ease-of-use

Functionality

Quality

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Value for Money

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Great POS platform - even for beginners! Not intimidating.

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Quality