

Rain POS Software
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Rain POS User Reviews
OVERALL RATING
Showing 1 - 5 of 114 reviews
Carolyn
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
August 2021
very good company to work with
Travis
Company size: 2-10 employees
Industry: Music
Time used: Less than 2 years
Review Source: Capterra
December 2020
Excellent for Music Stores!
Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.
Pros
We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.
Cons
One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).
Reasons for choosing Rain POS
Overall features: website/online platform integration, ease of use, extensive initial training and mobile friendly platform.
Reasons for switching to Rain POS
AIMsi was very antiquated and not user friendly. Support was spotty and typically condescending. At the time there was no seamless website integration and we were tied to licenses on desktop machines. That is not very useful when we're on the road at a school and need to access our POS.
Tee
Company size: 2-10 employees
Industry: Arts and Crafts
Time used: More than 2 years
Review Source: Capterra
October 2021
Great System for Small Business
By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.
Pros
As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.
Cons
There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.
Reasons for choosing Rain POS
They offered a product that met both my retail instore POS needs but also got my business online without much effort. The implementation came with a web design, importing existing data from my old system and was most affordable for a business of my size.
Reasons for switching to Rain POS
I wanted to take my products online with ease.
Nick
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
March 2022
Great POS, Horrible customer service support.
Pros
Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!
Cons
Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.
Reasons for switching to Rain POS
Realtime had 2 guys working for them and all i got was "sorry" everytime something went wrong. Sack of sorrows.
Korissa
Company size: 1 employee
Industry: Retail
Time used: Less than 6 months
Review Source
February 2022
Still waiting
Would never do business with them again.
Pros
I liked the ability to merge data with Moda supplier.
Cons
Website was ordered in October, was partially finished at my pressing except one page and was delivered end of November. Multiple ignored requests. Multiple missed meetings with no explanation. Still have not completed the last page and I have had to still pay a monthly payment since October.
Reasons for choosing Rain POS
Was sold on their ability to gain customers and market the website. None of that is true. Have had zero sales and zero marketing.