Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.

In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. The advanced customer management feature allows retailers to track personal details of their customers and analyze the purchase trends. The full reporting capabilities in AmberPOS allows users to analyze and interpret their daily sales numbers.

Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides communication between retailers and their suppliers. AmberPOS also offers an optional e-commerce add-on module that allows the software to integrate with big e-commerce shopping cart.

AmberPOS is a windows-based, on-premise point of sale system that runs on Windows 7, Windows 8 or Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product.



48 Reviews of AmberPOS

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 48 reviews

November 2018

Stephen from Greenville Humane Society

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Poor company

Stay away

Pros

Pros???? None that I can see of. They play smoking mirrors with you. They did start the refund of the cost.

Cons

They want you to open up your environment to them. They want Team Viewer access to every computer that it is installed on, and SA database access on your SQL server where you do not have access to. They will not even give you the software! Not to mention forwarding the SQL port on your router to the server as well.... Major security holes and would highly recommend staying away from the POS!

September 2018

abdullah from Home Decor And Beyond

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great training and demos

Overall great value and features are mostly what you need to get you off the ground and even growing.

Pros

Really affordable, especially since they offer multi store features, if you want to expand without expanding your expense.
Somewhat easy to use but their team really are quick to help and explain everything so I didn’t feel abandoned at all.

Cons

I felt the inventory could have been made easier and simpler although to be fair they did eventually help me get it right.

August 2018

Mrityunjay from pacesetter petroleum

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Happy with the product, followup services.

Pros

Really detailed and good control for inventory and very simple to use.
The best part is any one can learn how to use quick

Cons

Would have been awesome if you could integrate this software with any payment processing companies.
Overall good performance

July 2018

Guillermo from Connex IT & Networking

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Top notch POS System

Has a cool training mode, that copies your actual database and you can do tests and play with the features without messing up your actual data.

Pros

Easy to use, can link multi-location stores and keep all the data centralized on a robust SQL server on the main location. The Barcode designer is great to work with, product labels look professional and are fully customizable with your own logo, etc.

Cons

Windows only - not really a con but you can't get to use iPads. Requires a decent machine to run on, specially if you're running only one terminal and you have the SQL server on it.

June 2018

Alice from DOGSMART TRAINING SYSTEMS LTD

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Saved by bacon, my other POS was failing and team was able to step up to the challenge.

Great support.

Pros

It makes sense and once you have the time to explore all the options I look forward to using it more. Once my inventory is correct I am looking to keep it up to date. I like the updates.

Cons

Have not found any colour options for the screen. Have a tough time seeing in black and screen all the time. My other POS had some colour on the page - blue and another system I use - DogBizPro has multiple colour options. Need colour.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

April 2018

Customer support is APPALLING!

Cons

Random errors. Their "fully integrated credit card processing" isn't. Sales process through credit card payments but not recorded in register. Customer service's reponse: "Just do a physical inventory of your 15,000 items to determine what sold." Half of the month of sales and receiving history disappeared randomly for no known reason. They don't care.

Response from Pacific Amber Technologies of Pacific Amber Technologies Inc.

Replied June 2018

This review was mistakenly left for the wrong POS company. This is not our customer. They may have us mixed up with a Restaurant POS system with a similar name to ours. We don't sell restaurant POS systems. We sell a Retail POS system. This anonymous review is either fake or left for the wrong POS company. It claims our system doesn't store transactions in the POS database. That is simply not true. We have thousands of customers, some with transactions going back 10+ years. They must be mistaking our system for a different software. We tried to get Capterra to correct this mistaken and misleading review but they refused even though this was not left by one of our actual customers.

April 2018

Donald from Looking Glass Yarn & Gifts

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

On the short list

Can use any merchant card services with it.

Pros

Customer Care and Professional Sales Representative. Was very informative and ease of use. Positive results for speaking to others who use it.

Cons

Seems a little pricey, I haven't found may things to criticize on. Nice that you don't have to buy a boatload of equipment.

April 2018

Abraham from Rishavena Home Health Care

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Excellent Software for an up-and-coming company

I utilized and managed this software at a clothing store in Downtown Brooklyn a few years ago

Pros

The software itself has a very user-friendly interface when compared to other POS programs and customer service is respectful in the least. You may not reach them on your first call within a timely manner, but when you do get someone on the phone, they are always able to help you figure out your problems.

Cons

Like most POS software, it can be difficult to train new employees who are not tech savvy on using the interface. I would recommend a more competitive, modern software for companies with more than 10 employees.

March 2018

Guillermo from LTP Builders

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great solution for equipment rentals

It uses MSSQL engine.

Pros

Inventory management is superb, and you don't need a really specific hardware since it runs on any Windows machine (see specs which are pretty standard). You can either lease or purchase the license. They have a 100 day lease transfer to buy license option.

Cons

Even if you go ahead and decide to buy the license, you still have to pay a (small) monthly fee for support and upgrades.

February 2018

Sonam from TSYS

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

A very secure system

Overall its a good system

Pros

Main advantage of this system is it is very secure, no chances of fraud and as well as it is very fast

Cons

Should provide free trial atleast for three months to the merchants so that they can get enough time to be familiar with

January 2018

Betty from Betty's Creative Studio

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

The Best POS I have ever used

Pros

Easy to use, adjust inventory, The support staff is just wonderful. I have never waiting more than 45 minutes for a call back. Prompt and professional. The set up was easy and all updates have been without a hitch. Love working with them and this product

December 2017

Daniel from Key West Art and Historical Society

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Top Notch Service !

For anyone looking for a POS system, you cannot go wrong by choosing Amber.

Pros

Amber is easy to teach to my staff, remarkably easy to use on the administrative side and offers wonderful and personal support. It is an affordable system that I highly recommend to anyone looking to upgrade. From the people to the program, itself, I couldn't be happier and feel more confident that I made the right choice by choosing Amber.

Cons

I operate four separate museum stores and maintain four separate inventories within Amber. My wish is that it could be made easy to toggle between inventories without having to log out of one and into another. I'd love to be able to just log in and be able to maneuver between inventories with a bit more ease. Trust me, I can be a whiner..........and if this is my only complaint........well, Amber is doing okay by me, then.

December 2017

Penny from Olio LC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Endless flexibility and functionality. Great service.

Pros

I love that the system is easy to customize and flexible. The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has. They are able to remote into our computer and help us create new features or troubleshoot problems in real time.

Cons

I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person. When I do leave a message they call back right away. There are no voice prompts. It's either a live person straight away or a quick call back. And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with!

November 2017

lisa from Whitehorse Tack

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Amber is an update from an old POS system and it now allows me to couple inventory with a web site

Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program.

Pros

After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with. After two years I am still finding out features that I find useful. Have also found tech support friendly and helpful. Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with .

Cons

Tech support feedback not 100%. Had sent a few questions that did not get answered. Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program. Found out that I needed to log onto a special site that had that information after being with Amber for a few years. Although POS program seems non geek friendly this information is aimed at the techs.

October 2017

Laura from BeeWeaver

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

AmberPOS a Perfect Fit for our Complicated Business

Pros

AmberPOS solved our complicated retail business's problems. We sell live animals as well as merchandise, both online and at our brick and mortar. Only AmberPOS could handle our complicated inventory needs and reporting, along with the usual POS issues. Hands down the absolute best customer support we could ask for!

Cons

AmberPOS is complex so its interface is a bit complicated. After training and daily use we were able to get comfortable with AmberPOS and use it to its full potential.

October 2017

Kevin from Marquis Wine Cellars

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Support of AmberPOS support

For a stand alone POS solution, this is the one to choose.

Pros

AmberPOS has been our retail software supplier for over 15 years. We have had great support and solutions that fit our needs. Their improvements to the POS program has helped Marquis Wine Cellars get to the next stage of growth. Support is timely and knowledgeable. Lots of reporting capabilities and the program has been very stable over all these years.

Cons

This could integrate easier with accounting software.

June 2017

Judy from Cool Smokers Inc

Company Size: 1 employee


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2017

Works

Pros

Everything is there and many reports
Scans products and works well with the credit processing
Can preform queries on data

Cons

only had a few credit processing to use that would work with the system
Ability to scan DL to get age verification still haven't been able to figure this out. When it scans, you get the driver's license number, not the birth date.
very costly better off to purchase the software as the support they refer you to the online manual anyway. Once into your second year, your system will be paid for.
make sure your data is the way they load into the system or you could be in big trouble with inventories not right.

May 2017

Dina from Dee's Chest

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Great Product!

I quite enjoy using this POS system, it has made my life so much easier and I would definitely recommend to any small or large business looking for a point of sale.

Pros

Ease of operation, function ability. I like being able to add inventory fast and efficiently !!

Cons

no mainframe backup

February 2017

Annette from Gary Pools

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2017

been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles

We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away. However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that) I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company. there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use. Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.

Pros

Customer History and product history. this software tracks EVERYTHING that you do with a product.

Cons

glitches that come occasionally with updates.

December 2016

Eddie from Kickin KAsian

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Work in progress

It is coming along but we have a few issues to work out.

Pros

The team has been very helpful.

Cons

It's taking longer than expected.