AmberPOS Retail Point of Sale Software


Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.

In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. The advanced customer management feature allows retailers to track personal details of their customers and analyze the purchase trends. The full reporting capabilities in AmberPOS allows users to analyze and interpret their daily sales numbers.

Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides communication between retailers and their suppliers. AmberPOS also offers an optional e-commerce add-on module that allows the software to integrate with big e-commerce shopping cart.

AmberPOS is a windows-based, on-premise point of sale system that runs on Windows 7, Windows 8 or Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

45 Reviews of AmberPOS

Showing 1 - 20 of 45

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  • Guillermo from Connex IT & Networking

    Specialty: Electronics & appliances

    Number of employees: 2-10 employees

    July 2018

    Top notch POS System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has a cool training mode, that copies your actual database and you can do tests and play with the features without messing up your actual data.

    Pros

    Easy to use, can link multi-location stores and keep all the data centralized on a robust SQL server on the main location. The Barcode designer is great to work with, product labels look professional and are fully customizable with your own logo, etc.

    Cons

    Windows only - not really a con but you can't get to use iPads. Requires a decent machine to run on, specially if you're running only one terminal and you have the SQL server on it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alice from DOGSMART TRAINING SYSTEMS LTD

    Specialty: Pets & supplies

    Number of employees: 2-10 employees

    June 2018

    Saved by bacon, my other POS was failing and team was able to step up to the challenge.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great support.

    Pros

    It makes sense and once you have the time to explore all the options I look forward to using it more. Once my inventory is correct I am looking to keep it up to date. I like the updates.

    Cons

    Have not found any colour options for the screen. Have a tough time seeing in black and screen all the time. My other POS had some colour on the page - blue and another system I use - DogBizPro has multiple colour options. Need colour.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    April 2018

    Customer support is APPALLING!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Random errors. Their "fully integrated credit card processing" isn't. Sales process through credit card payments but not recorded in register. Customer service's reponse: "Just do a physical inventory of your 15,000 items to determine what sold." Half of the month of sales and receiving history disappeared randomly for no known reason. They don't care.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Pacific Amber Technologies, Pacific Amber Technologies Inc.

    June 2018

    This review was mistakenly left for the wrong POS company. This is not our customer. They may have us mixed up with a Restaurant POS system with a similar name to ours. We don't sell restaurant POS systems. We sell a Retail POS system. This anonymous review is either fake or left for the wrong POS company. It claims our system doesn't store transactions in the POS database. That is simply not true. We have thousands of customers, some with transactions going back 10+ years. They must be mistaking our system for a different software. We tried to get Capterra to correct this mistaken and misleading review but they refused even though this was not left by one of our actual customers.

  • Donald from Looking Glass Yarn & Gifts

    Specialty: Fabric, linens, & crafts

    Number of employees: 2-10 employees

    April 2018

    On the short list

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can use any merchant card services with it.

    Pros

    Customer Care and Professional Sales Representative. Was very informative and ease of use. Positive results for speaking to others who use it.

    Cons

    Seems a little pricey, I haven't found may things to criticize on. Nice that you don't have to buy a boatload of equipment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Abraham from Rishavena Home Health Care

    Specialty: Health & personal care

    Number of employees: 51-200 employees

    April 2018

    Excellent Software for an up-and-coming company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I utilized and managed this software at a clothing store in Downtown Brooklyn a few years ago

    Pros

    The software itself has a very user-friendly interface when compared to other POS programs and customer service is respectful in the least. You may not reach them on your first call within a timely manner, but when you do get someone on the phone, they are always able to help you figure out your problems.

    Cons

    Like most POS software, it can be difficult to train new employees who are not tech savvy on using the interface. I would recommend a more competitive, modern software for companies with more than 10 employees.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Guillermo from LTP Builders

    Specialty: Industrial supplies & machinery

    Number of employees: 11-50 employees

    March 2018

    Great solution for equipment rentals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It uses MSSQL engine.

    Pros

    Inventory management is superb, and you don't need a really specific hardware since it runs on any Windows machine (see specs which are pretty standard). You can either lease or purchase the license. They have a 100 day lease transfer to buy license option.

    Cons

    Even if you go ahead and decide to buy the license, you still have to pay a (small) monthly fee for support and upgrades.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sonam from TSYS

    Specialty: e-Commerce

    Number of employees: 501-1,000 employees

    February 2018

    A very secure system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall its a good system

    Pros

    Main advantage of this system is it is very secure, no chances of fraud and as well as it is very fast

    Cons

    Should provide free trial atleast for three months to the merchants so that they can get enough time to be familiar with

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Betty from Betty's Creative Studio

    Specialty: Fabric, linens, & crafts

    Number of employees: 2-10 employees

    January 2018

    The Best POS I have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, adjust inventory, The support staff is just wonderful. I have never waiting more than 45 minutes for a call back. Prompt and professional. The set up was easy and all updates have been without a hitch. Love working with them and this product

    This review was submitted organically. No incentive was offered
    Review Source
  • Daniel from Key West Art and Historical Society

    Specialty: Museum / park / zoo

    Number of employees: 11-50 employees

    December 2017

    Top Notch Service !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For anyone looking for a POS system, you cannot go wrong by choosing Amber.

    Pros

    Amber is easy to teach to my staff, remarkably easy to use on the administrative side and offers wonderful and personal support. It is an affordable system that I highly recommend to anyone looking to upgrade. From the people to the program, itself, I couldn't be happier and feel more confident that I made the right choice by choosing Amber.

    Cons

    I operate four separate museum stores and maintain four separate inventories within Amber. My wish is that it could be made easy to toggle between inventories without having to log out of one and into another. I'd love to be able to just log in and be able to maneuver between inventories with a bit more ease. Trust me, I can be a whiner..........and if this is my only complaint........well, Amber is doing okay by me, then.

    This review was submitted organically. No incentive was offered
    Review Source
  • Penny from Olio LC

    Specialty: Gifts

    Number of employees: 2-10 employees

    December 2017

    Endless flexibility and functionality. Great service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that the system is easy to customize and flexible. The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has. They are able to remote into our computer and help us create new features or troubleshoot problems in real time.

    Cons

    I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person. When I do leave a message they call back right away. There are no voice prompts. It's either a live person straight away or a quick call back. And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with!

    This review was submitted organically. No incentive was offered
    Review Source
  • lisa from Whitehorse Tack

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    November 2017

    Amber is an update from an old POS system and it now allows me to couple inventory with a web site

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program.

    Pros

    After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with. After two years I am still finding out features that I find useful. Have also found tech support friendly and helpful. Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with .

    Cons

    Tech support feedback not 100%. Had sent a few questions that did not get answered. Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program. Found out that I needed to log onto a special site that had that information after being with Amber for a few years. Although POS program seems non geek friendly this information is aimed at the techs.

    This review was submitted organically. No incentive was offered
    Review Source
  • Laura from BeeWeaver

    Specialty: Farm / ranch supplies

    Number of employees: 11-50 employees

    October 2017

    AmberPOS a Perfect Fit for our Complicated Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    AmberPOS solved our complicated retail business's problems. We sell live animals as well as merchandise, both online and at our brick and mortar. Only AmberPOS could handle our complicated inventory needs and reporting, along with the usual POS issues. Hands down the absolute best customer support we could ask for!

    Cons

    AmberPOS is complex so its interface is a bit complicated. After training and daily use we were able to get comfortable with AmberPOS and use it to its full potential.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kevin from Marquis Wine Cellars

    Specialty: Liquor store

    Number of employees: 11-50 employees

    October 2017

    Support of AmberPOS support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For a stand alone POS solution, this is the one to choose.

    Pros

    AmberPOS has been our retail software supplier for over 15 years. We have had great support and solutions that fit our needs. Their improvements to the POS program has helped Marquis Wine Cellars get to the next stage of growth. Support is timely and knowledgeable. Lots of reporting capabilities and the program has been very stable over all these years.

    Cons

    This could integrate easier with accounting software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Judy from Cool Smokers Inc

    Specialty: Tobacco

    Number of employees: 1 employee

    June 2017

    Works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is there and many reports
    Scans products and works well with the credit processing
    Can preform queries on data

    Cons

    only had a few credit processing to use that would work with the system
    Ability to scan DL to get age verification still haven't been able to figure this out. When it scans, you get the driver's license number, not the birth date.
    very costly better off to purchase the software as the support they refer you to the online manual anyway. Once into your second year, your system will be paid for.
    make sure your data is the way they load into the system or you could be in big trouble with inventories not right.

  • Dina from Dee's Chest

    Specialty: Other specialty retailer

    Number of employees: 1 employee

    May 2017

    Great Product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I quite enjoy using this POS system, it has made my life so much easier and I would definitely recommend to any small or large business looking for a point of sale.

    Pros

    Ease of operation, function ability. I like being able to add inventory fast and efficiently !!

    Cons

    no mainframe backup

  • Annette from Gary Pools

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    February 2017

    been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away. However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that) I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company. there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use. Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.

    Pros

    Customer History and product history. this software tracks EVERYTHING that you do with a product.

    Cons

    glitches that come occasionally with updates.

  • Eddie from Kickin KAsian

    Specialty: Restaurant

    Number of employees: 11-50 employees

    December 2016

    Work in progress

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is coming along but we have a few issues to work out.

    Pros

    The team has been very helpful.

    Cons

    It's taking longer than expected.

  • Ramamurthy from Dechen Consulting Group

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    December 2016

    AmberPOS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The product had the features. The only drawback was Integration to other systems.

    Pros

    Point of Sale, Tracking Rental Items

    Cons

    Integration

  • Suzanne from Iron Horse Brewery

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    December 2016

    Useful POS that allows good reporting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ambur is an intuitive POS system that allows you to track inventory, and run reports easily.

    Pros

    Track inventory, ability to apply discounts at will, intuitive.

    Cons

    I'd love if ambur allowed reporting on applying discounts and coupons. Their customer service has also seriously lacked during this last year. I'd also love if they put together a closed loop gift card service that is integrated.

  • Rachel from Ruffing It

    Specialty: Pets & supplies

    June 2016

    Too clunky and customer service is terrible unless you pay

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It communicates well between 2 stores. You can set up a way to track frequent buyer cards even though it's clunky.

    Cons

    Getting things set up is incredibly clunky, and it's nearly impossible to predict what will go wrong. They force you to buy a subscription to their customer service help, so at that point, it adds on to the price. And if you don't, you get absolutely no help getting their software to really work for you. Most of the problems we have had are entirely THEIR fault and they still won't help you without the "customer service" package. a) we keep getting a message that says "duplicate entry or something is wrong" and they won't/can't fix it unless we pay. We can't rearrange the order of the point system items without literally going in one at a time and hitting "up up" until it gets to where you want. This takes HOURS. You can't delete one transaction that you've "held" (or "parked" in their terms) without deleting ALL parked transactions. The frequent buyer program/points system is clunky and hard to manually fix anything.. I guess it's trying to prevent fraud, but... for instance, I'm a pet food store... we do a buy 12 get 1 free program on our bags of dog food. If a person buys 6 bags of one food, and then switches to a different line of foods but the first 6 bags might sort of count (like they buy 15# bags, then buy 30# bags) you can't transfer the points from the first 6 bags at all... there is no way to "force" the free bag and deduct points. If you comp the bag manually, the customer gets one more point, not 6 less points. There is no report that I can find that tells you how many returns you've done in 1 month, or from 1 vendor, or from 1 customer, etc.. no way to track returns at all as far as I can tell. Sales per day of the week is also not found. In order to do my taxes each month, I have to run 2 separate reports... 1 to find service sales (non-taxable) and another to find tax exempt sales (like for government orgs). shall I go on?

    Response: Paul, Pacific Amber Technologies Inc.

    August 2016

    I’m sorry our software didn’t work out for you Rachel. I hope you find something you’re more happy with. We do not force customers to purchase a subscription to our support and updates program – it is completely optional, but the vast majority of our customers do decide to go with the plan as it’s such a great value for your money. We offer unlimited support and complete software updates for just CAD $29/m which ensures that your software is always up-to-date and any new versions of the software are installed free of charge. The program IS entirely optional as well, and some of our customers decide not to purchase the program and instead just pay for tech-support if they need it. We also do include up to 6 hours of training, converting data and importing of inventory from an old POS system at no extra charge. As for our “Try before you buy” program, we have a full 90 Day 100% Money Back Guarantee for anyone who purchases our software licenses, so if for any reason they are not 100% completely satisfied with our software, they can receive a full refund no questions asked.

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