AmberPOS Retail Point of Sale Software


 

Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.

In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. The advanced customer management feature allows retailers to track personal details of their customers and analyze the purchase trends. The full reporting capabilities in AmberPOS allows users to analyze and interpret their daily sales numbers.

Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides communication between retailers and their suppliers. AmberPOS also offers an optional e-commerce add-on module that allows the software to integrate with big e-commerce shopping cart.

AmberPOS is a windows-based, on-premise point of sale system that runs on Windows 7, Windows 8 or Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product.

 

AmberPOS - Main menu
 
  • AmberPOS - Main menu
    Main menu
  • AmberPOS - Inventory/SKU management
    Inventory/SKU management
  • AmberPOS - Customer management
    Customer management
  • AmberPOS - Point of sale/checkouts
    Point of sale/checkouts
  • AmberPOS - Reports screen
    Reports screen
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

44 Reviews of AmberPOS

 

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Software Advice Reviews (43)
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Showing 1-20 of 43

Alice from DOGSMART TRAINING SYSTEMS LTD
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Saved by bacon, my other POS was failing and Amber was able to step up to the challenge.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support.

Pros

It makes sense and once you have the time to explore all the options I look forward to using it more. Once my inventory is correct I am looking to keep it up to date. I like the updates.

Cons

Have not found any colour options for the screen. Have a tough time seeing in black and screen all the time. My other POS had some colour on the page - blue and another system I use - DogBizPro has multiple colour options. Need colour.

Review Source
 
 

Donald from Looking Glass Yarn & Gifts
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

On the short list

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can use any merchant card services with it.

Pros

Customer Care and Professional Sales Representative. Was very informative and ease of use. Positive results for speaking to others who use it.

Cons

Seems a little pricey, I haven't found may things to criticize on. Nice that you don't have to buy a boatload of equipment.

Review Source
 
 

Abraham from Rishavena Home Health Care
Specialty: Health & personal care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Excellent Software for an up-and-coming company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I utilized and managed this software at a clothing store in Downtown Brooklyn a few years ago

Pros

The software itself has a very user-friendly interface when compared to other POS programs and customer service is respectful in the least. You may not reach them on your first call within a timely manner, but when you do get someone on the phone, they are always able to help you figure out your problems.

Cons

Like most POS software, it can be difficult to train new employees who are not tech savvy on using the interface. I would recommend a more competitive, modern software for companies with more than 10 employees.

Review Source
 
 

Guillermo from LTP Builders
Specialty: Industrial supplies & machinery
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great solution for equipment rentals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It uses MSSQL engine.

Pros

Inventory management is superb, and you don't need a really specific hardware since it runs on any Windows machine (see specs which are pretty standard). You can either lease or purchase the license. They have a 100 day lease transfer to buy license option.

Cons

Even if you go ahead and decide to buy the license, you still have to pay a (small) monthly fee for support and upgrades.

Review Source
 
 

Sonam from TSYS
Specialty: e-Commerce
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

A very secure system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall its a good system

Pros

Main advantage of this system is it is very secure, no chances of fraud and as well as it is very fast

Cons

Should provide free trial atleast for three months to the merchants so that they can get enough time to be familiar with

Review Source
 
 

Betty from Betty's Creative Studio
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The Best POS I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, adjust inventory, The support staff is just wonderful. I have never waiting more than 45 minutes for a call back. Prompt and professional. The set up was easy and all updates have been without a hitch. Love working with them and this product

Review Source
 
 

Daniel from Key West Art and Historical Society
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Top Notch Service !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For anyone looking for a POS system, you cannot go wrong by choosing Amber.

Pros

Amber is easy to teach to my staff, remarkably easy to use on the administrative side and offers wonderful and personal support. It is an affordable system that I highly recommend to anyone looking to upgrade. From the people to the program, itself, I couldn't be happier and feel more confident that I made the right choice by choosing Amber.

Cons

I operate four separate museum stores and maintain four separate inventories within Amber. My wish is that it could be made easy to toggle between inventories without having to log out of one and into another. I'd love to be able to just log in and be able to maneuver between inventories with a bit more ease. Trust me, I can be a whiner..........and if this is my only complaint........well, Amber is doing okay by me, then.

Review Source
 
 

Penny from Olio LC
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Endless flexibility and functionality. Great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that the system is easy to customize and flexible. The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has. They are able to remote into our computer and help us create new features or troubleshoot problems in real time.

Cons

I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person. When I do leave a message they call back right away. There are no voice prompts. It's either a live person straight away or a quick call back. And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with!

Review Source
 
 

lisa from Whitehorse Tack
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Amber is an update from an old POS system and it now allows me to couple inventory with a web site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program.

Pros

After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with. After two years I am still finding out features that I find useful. Have also found tech support friendly and helpful. Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with .

Cons

Tech support feedback not 100%. Had sent a few questions that did not get answered. Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program. Found out that I needed to log onto a special site that had that information after being with Amber for a few years. Although POS program seems non geek friendly this information is aimed at the techs.

Review Source
 
 

Laura from BeeWeaver
Specialty: Farm / ranch supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

AmberPOS a Perfect Fit for our Complicated Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

AmberPOS solved our complicated retail business's problems. We sell live animals as well as merchandise, both online and at our brick and mortar. Only AmberPOS could handle our complicated inventory needs and reporting, along with the usual POS issues. Hands down the absolute best customer support we could ask for!

Cons

AmberPOS is complex so its interface is a bit complicated. After training and daily use we were able to get comfortable with AmberPOS and use it to its full potential.

Review Source
 
 

Kevin from Marquis Wine Cellars
Specialty: Liquor store
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Support of AmberPOS support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For a stand alone POS solution, this is the one to choose.

Pros

AmberPOS has been our retail software supplier for over 15 years. We have had great support and solutions that fit our needs. Their improvements to the POS program has helped Marquis Wine Cellars get to the next stage of growth. Support is timely and knowledgeable. Lots of reporting capabilities and the program has been very stable over all these years.

Cons

This could integrate easier with accounting software.

Review Source
 
 

Judy from Cool Smokers Inc
Specialty: Tobacco
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is there and many reports
Scans products and works well with the credit processing
Can preform queries on data

Cons

only had a few credit processing to use that would work with the system
Ability to scan DL to get age verification still haven't been able to figure this out. When it scans, you get the driver's license number, not the birth date.
very costly better off to purchase the software as the support they refer you to the online manual anyway. Once into your second year, your system will be paid for.
make sure your data is the way they load into the system or you could be in big trouble with inventories not right.

 
 

Dina from Dee's Chest
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I quite enjoy using this POS system, it has made my life so much easier and I would definitely recommend to any small or large business looking for a point of sale.

Pros

Ease of operation, function ability. I like being able to add inventory fast and efficiently !!

Cons

no mainframe backup

 
 

Annette from Gary Pools
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away.
However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that)

I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company.
there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use.
Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.

Pros

Customer History and product history. this software tracks EVERYTHING that you do with a product.

Cons

glitches that come occasionally with updates.

Advice to Others

Have someone who can learn the software program before implementing it. there is a lot to learn because there is so much you can do with it.

 
 

Eddie from Kickin KAsian
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is coming along but we have a few issues to work out.

Pros

The team has been very helpful.

Cons

It's taking longer than expected.

 
 

Ramamurthy from Dechen Consulting Group
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

AmberPOS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product had the features. The only drawback was Integration to other systems.

Pros

Point of Sale, Tracking Rental Items

Cons

Integration

 
 

Suzanne from Iron Horse Brewery
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Useful POS that allows good reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ambur is an intuitive POS system that allows you to track inventory, and run reports easily.

Pros

Track inventory, ability to apply discounts at will, intuitive.

Cons

I'd love if ambur allowed reporting on applying discounts and coupons. Their customer service has also seriously lacked during this last year. I'd also love if they put together a closed loop gift card service that is integrated.

Advice to Others

They also seem to roll out new versions before vetting them. If you decide to go with ambur, turn off auto updating and do it manually after the new version has been out for some time.

 
 

Rachel from Ruffing It
Specialty: Pets & supplies

June 2016

June 2016

Too clunky and customer service is terrible unless you pay

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It communicates well between 2 stores. You can set up a way to track frequent buyer cards even though it's clunky.

Likes Least

Getting things set up is incredibly clunky, and it's nearly impossible to predict what will go wrong. They force you to buy a subscription to their customer service help, so at that point, it adds on to the price. And if you don't, you get absolutely no help getting their software to really work for you. Most of the problems we have had are entirely THEIR fault and they still won't help you without the "customer service" package. a) we keep getting a message that says "duplicate entry or something is wrong" and they won't/can't fix it unless we pay. We can't rearrange the order of the point system items without literally going in one at a time and hitting "up up" until it gets to where you want. This takes HOURS. You can't delete one transaction that you've "held" (or "parked" in their terms) without deleting ALL parked transactions. The frequent buyer program/points system is clunky and hard to manually fix anything.. I guess it's trying to prevent fraud, but... for instance, I'm a pet food store... we do a buy 12 get 1 free program on our bags of dog food. If a person buys 6 bags of one food, and then switches to a different line of foods but the first 6 bags might sort of count (like they buy 15# bags, then buy 30# bags) you can't transfer the points from the first 6 bags at all... there is no way to "force" the free bag and deduct points. If you comp the bag manually, the customer gets one more point, not 6 less points. There is no report that I can find that tells you how many returns you've done in 1 month, or from 1 vendor, or from 1 customer, etc.. no way to track returns at all as far as I can tell. Sales per day of the week is also not found. In order to do my taxes each month, I have to run 2 separate reports... 1 to find service sales (non-taxable) and another to find tax exempt sales (like for government orgs). shall I go on?

Recommendations

someone before said there was a "Try before you buy" program... I was unaware of this and was definitely not offered it... I believe many of our problems were related to conversion, so if you're a brand new business, it might work. But if you're trying to convert to this system, it's a huge pain. Nothing is intuitive. And they lock you out so even if you have a good IT guy, you can't fix things... so really do a careful tour of the product and think carefully about any possible thing that could be challenging or go wrong, I guess...

  Response: Paul, Pacific Amber Technologies Inc.

Date: August 2016

August 2016

 

I’m sorry our software didn’t work out for you Rachel. I hope you find something you’re more happy with.

We do not force customers to purchase a subscription to our support and updates program – it is completely optional, but the vast majority of our customers do decide to go with the plan as it’s such a great value for your money. We offer unlimited support and complete software updates for just CAD $29/m which ensures that your software is always up-to-date and any new versions of the software are installed free of charge. The program IS entirely optional as well, and some of our customers decide not to purchase the program and instead just pay for tech-support if they need it.

We also do include up to 6 hours of training, converting data and importing of inventory from an old POS system at no extra charge.

As for our “Try before you buy” program, we have a full 90 Day 100% Money Back Guarantee for anyone who purchases our software licenses, so if for any reason they are not 100% completely satisfied with our software, they can receive a full refund no questions asked.

 
 

Heather from Sniper Communications
Specialty: Electronics & appliances

January 2016

January 2016

two way radio shop finally found rental software to manage serial numb

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are a specialized radio shop and require that our products be tracked by serial numbers. While quickbooks and microsoft can manage this - you cannot search either of their pos systems by serial numbers. Amber is the first piece of software I have found in years that manages serial numbers AND will manage rental radios as well.

Likes Least

Having to log in and out continually is time consuming. Logging in to the inventory function then in to pos sales function - It would be nicer if you logged in once and could move throughout the program on the same log in.
You cannot edit an invoice once it is made - you have to void and re-issue with a different invoice number.

Recommendations

They have a try before you buy policy that is the only way to go. We used it for 3 months to see how it fit our company. I have purchased other pos systems based on a webinar that is not good enough to find all the details that a company needs to see. You need to actually use it in various situations to ensure that it ALL Works for your company,

 
 

Meg from Voce Enterprises Ltd
Specialty: Other specialty retailer

July 2015

July 2015

Great value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use and intuitive. Support is great (front end sales, telephone IT support, online manual is pretty good).

Likes Least

Everything so far has been good. We have only been on the system for a month.

Recommendations

We looked at three other systems and this was the best one for the money.

 
 
 
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April 2018

April 2018

Customer support is APPALLING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Random errors. Their "fully integrated credit card processing" isn't. Sales process through credit card payments but not recorded in register. Customer service's reponse: "Just do a physical inventory of your 15,000 items to determine what sold." Half of the month of sales and receiving history disappeared randomly for no known reason. They don't care.

Review Source: Capterra

  Response: Pacific Amber Technologies, Pacific Amber Technologies Inc.

Date: June 2018

June 2018

 

This review was mistakenly left for the wrong POS company. This is not our customer. They may have us mixed up with a Restaurant POS system with a similar name to ours. We don't sell restaurant POS systems. We sell a Retail POS system.

This anonymous review is either fake or left for the wrong POS company. It claims our system doesn't store transactions in the POS database. That is simply not true. We have thousands of customers, some with transactions going back 10+ years.

They must be mistaking our system for a different software. We tried to get Capterra to correct this mistaken and misleading review but they refused even though this was not left by one of our actual customers.