Epos Now Software

More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere.
Beware of EposNow which should be renamed EposNever.

Pros

Did not get a chance to use as they shipped me a defective product

Cons

Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out.

Pros

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Cons

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Pros

This software provides very good for generating insights to make informed business decisions. It’s cloud-based but also enables offline till operations until you are back online, then it synchronizes.

Cons

Upload of stock in bulk is challenging & laborious. You have to purchase another software from epos to enable bulk upload of new stock.

Pros

Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

I will certainly recommends this to small sized business

Pros

-Indeed portrays ease of access and modes are customer friendly
-Dashboard information are easy to evaluate

Cons

-Cannot easily re evaluate concerns from the customer service
-There are still areas to improve especially on importing data which can be recover from excel

I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Pros

Insights into sales, stock, customer loyalty all on dashboard and easy to read.
There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do!
Support are brilliant, always very friendly and helpful.
There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see.
The apps that integrate are very useful and there is something for everything you could think of!
I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.

Cons

Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Pros

Great feature rich POS, and good value for money. We have managed to setup everything as required for our Dessert Shop using Eposnow system. The customer service was amazing and our implementation manager worked with us to ensure all of our questions were answered throughout the initial setup.

Cons

I still have a lot to explore on the Back Office to implement stock level controls, but I would recommend EposNow to anyone.

Pros

Very good deal for your money, Very functional software system, Very easy to understand and train employees on

Cons

Without support ticket, long wait times to customer service at certain times of the day but they are continually working on improving this

Pros

Very easy to understand and use. Customer service was very nice and helpful with providing me with the information I needed to get me thru the problem I was facing.

Cons

Couldn't connect to printer as easy as expected . It kept saying I was in Canada

Pros

The features and functionnality. This software overall is perfect, 24/7 support, they do their job very well

Pros

Very motivated sales team. Intuitive functionality. Hardware integrates well with software. Many additional apps available.

Cons

Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.

Pros

Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we’d done before. I just also say that the tech support and ‘live chat’ has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets.

The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday’s sales and last weeks sales.

Cons

A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products.

We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.

Pros

I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.

Pros

I purchased this POS system back in June in anticipation of opening my convenience store. There wa a delay in the start of my business I was not able to setup my system and implement my training in the original time frame allotted. When I was finally able to setup, which was months later, when I contacted EPOS they were beyond helpful. The license that I have does not come with phone support, but the tech team has went above and beyond to help me get the setup over the phone regardless. I love the interface of the software and the versatility that it provides. I am truly enjoying using it and really like ‘guide me’ and the App Store.

Cons

Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.

Pros

My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving. She was personable, understanding and most importantly both clear and efficient. As someone who hadn't had a massive amount of exposure to the EposNow system, she communicated it's functions and features clearly enough that I could then immediately train others extensively and to an intermediate standard. Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant. Top Work! Cheers Triumph Motorcycles

Pros

I have had a very easy time from the delivery to the set up and use of the point of sales machines from Eposnow. My point of contact at the company provided me with quick and adequate training that I was able to effectively pass on to my staff and was incredibly useful in answering queries. The support team was also excellent.

Pros

The thing I like the most was the easy of use. I had already started setting everything up before customer service sent the training videos.

Cons

The thing I like least is that it does not integrate with QuickBooks desktop which was one thing I specifically asked about before purchasing.

Pros

My implementation consultant was an absolute star - to be fair all the staff I have dealt with are brilliant but as my implementation consultant was responsible for my training then of course most of the praise goes to her. Lovely professional personality - great positive frame of mind. Very well spoken, clear and easy to understand - a total joy! I shall be purchasing another till from this company for my other business. DO NOT HESITATE - this company knocks spots of the other companies. Seriously - don't go anywhere else.

We have experienced one small issue which an engineer is coming to visit us to resolve. Everyone I have spoken to has been absolutely amazing and I am very inpressed with the software and the service.

Pros

Very impressed with EPOSNOW! Support and training have been excellent. Our implementation consultant has been extremely thorough and patient with all of us! Back office is user friendly and the till front is easy to use. Thank you again for all of your help!

In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros

Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons

Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt