Epos Now Software

Overall Good

Pros

This software is very Easy to use and has all necessary functions needed and it has good response times,

Cons

I could not find any significant drawbacks in this products only remote assistance bothers me little bit.

When I asked for a refund for the months they charged for service the answer was no. Seriously if your considering eposnow just keep moving there are better systems out there.

Pros

In theory, from the demo's, I liked the inventory management aspect. Being about to generate an order sku from within the system and when the order arrives you just scan the barcode and the product is entered. That was the best feature to me.

Cons

Even the back end is designed for a tablet. What that means is the user interface worse! You must have a touch screen and even then its "wonky" and hard to navigate. Their training and onboarding consists of you watching a whole bunch of lame videos and doing all the work yourself. When I did a trial run of NCR Silver it was so self explanatory I didn't need the tutorials or much help from the onboarding people.
Look not only that but the advertisements say that the system was developed around a large vape company. But when entering the items for vape liquid they said if I want to track stock on 0mg, 3mg and 6mg of a given flavor then I have to create separate items! Not sure what the point of having variables is if every product variation needs to be entered as a separate item. NCR Silver does this with ease and probably other systems do to.

They lie to make sales and then try to cover up their lies with more lies. I have proven this and they fail to acknowledge it.

Cons

I bought 4 tills after they ran me through the back office software online. they made claims about reports it could run and how it could order by departments.

When i got the system i found out that these features are not there and i was falsely told this. On contacting Epos Now i went through 4 different people each telling me they will check to see if the problem could be dealt with...which they confirmed it couldnt. They then told me that i did not ask questions related to my complaint and i had to keep all the equipment and could not get a refund of costs to date.

On getting the call recordings it was clear each Epos Now representative that told me they listened to the calls LIED! I pointed to where i EXACTLY asked the questions. They still refused to take back the tills in breach of the T&Cs.

Its been over 2 months of chasing them and they will no longer return my calls. Shocking company that has lied multiple times - even when i proved to them with their own call recordings they do not seem to care.

No one wants to deal with issues at the company - only make sales.

AVOID!

Overall i rate this the best fair priced POS system available with good support.

Pros

- Great front office (terminal)
- Own backoffice module, so you can review sales, edit settings etc, manage inventory
- Smooth for full touchscreen devices. Software only or full hardware bundle available
- Connected to your system from everywhere. Even on your smartphone.
- Easy handeling of functions, they also have a guide me assistant to get started if you are a novice.
- Apps store to expand your system by your own needs

Cons

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature.
- The app store needs to be open to third party developers

Pros

After purchasing a card payment machines i was referred through to Epos for my till solutions. After speaking with one of the point of sales consultants, who was very knowledgeable and helpful, he recommended the right products for my new business after listening to my requirements. With in the hour of our call i had received a comprehensive quote and was able to review the demo. By lunch time i had made my decision this was the right company for me and by close of play i made my purchase. I would thoroughly recommend this company for your till solutions. Not only have they supplied me with a really competitive quote but the service i have received so far has been second to none.

Pros

impeccable service for normal people that don't work on cpu's! The customer support team is super friendly and helpful.

Pros

Following a very poor service from other provider it was a 'breath of fresh air' when we started to talk to Alkis at Epos now. It is early stages of our dealings with the company but if their product we have purchased and the rest of the service they supply is as good as that we have received so far from Alkis we will be really pleased.

Cons

I had a bad experience with another provider but I am happy with the product I have purchased from Epos Now.

Pros

Received the software a few days ago. It has been amazing so far. Customer support is definitely worth it! Thank you, customer rep for your patience and kind support! Ali is here, I really do appreciate the kind help and support which support team did for us.

Pros

After dealing with some express and direct epos dimwit's these guys brought a ray of light to what I thought was going to be a dark and expensive failure. Epos Now helped me set up in minutes and one of the customer reps. was more than helpful in showing me around the various functions of their software. EXTREMLEY helpful & I would recommend these guys to anyone else looking to get their business up & running with an Epos system.

Cons

Previously had a poor experience with other epos providers but am very happy with the service from epos now.

Pros

Buying an EPOS system for my new business was simple and easy. I was guided through the options and received one to one training on how to set it up. Customer support was extremely patient as I am not a computer whizz.

Pros

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.

Pros

All day your support lines have been patient and super helpful...can't fault this department at all. Happy with the system and enjoying the experience with Epos Now. Support employees have been patient and super helpful.

Very happy with Epos system and don't have any suggestions for improvement at the moment. Finding the system easy to use.

Pros

Fantastic system, simple to use, easy to manage products and stock. The staff were even better, was a massive help with the training and was always interested to assist with any questions. Would recommend to anyone interested in Epos systems.

Pros

Hazel was amazing! Really patient and caring with my problems, and there were definitely a few. Would definitely recommend her help in particular to anyone calling in, will be asking for her if I ever have an issue again.

Cons

Some of the stock management is a little clunky but it's likely we will get used to this over time using it.

Pros

excellent support representative! He answered all of our questions very quickly and efficiently while resolving all of our problems.

He also recommended a few options that would benefit us using the Eposnow POS system.

I could tell that he knew what he was talking about and am confident that he would be able to help our company with any other problems or questions that would arise in the future!

Cons

I do not have much time to get everything setup. I wish I could get this system set up a bit faster.

Pros

Fast responses to questions. Resolved problem quickly and was very friendly and helpful. I am really enjoying this software's functionality.

Pros

He was fantastic to work with. Always quick to respond, easy to work with and helped me a lot. I would highly recommend him to anyone. He was great.

Cons

The barcodes for what ever reason would not scan. I just closed the program and re opened it so it could sync and it worked perfectly.

Pros

Lukas is an awesome employee. He helped me a lot today to solve my problem. He is always helpful person when it comes to understanding my back office.

Cons

With the hurricane that just hit Florida I was unable to get a hold of the support team. I understand that wasn't their fault though.

Pros

One of the customer representative has been extremely helpful and courteous today. My information was entered all wrong, and today Lukas helped me understand how to use the system, and offered to untangle the mess that was made.

Cons

Before customer support untangled the mess the system seemed very chaotic, but now that it is all squared away I love my Eposnow system.

Pros

Lukas spent quality time with me walking me through so much valuable information. A credit to the team. I am in his debt. Great ambassador for your fine company.

Bobby Lerz
Owner, Hospitality Innovations, Inc.

Cons

The phone signal did not seem very strong. We had a few times we couldn't hear each other but Lukas still got the job done.