Epos Now

RATING:

3.3

(371)

About Epos Now

Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site and online businesses. The system offers an extensive range of management and sales tools, with the option to expand the system with specialist features through an AppStore with in-house and third-party software. Epos Now brings users flexible software for product and inventory management (including purchase orders), customer and employee management (including payroll), and detailed reports that it gathers data for in real-time using cloud-based data collection. This data is downloadable in multiple formats handy for home or office-based work on mobiles, laptops, and tablets using spreadsheets. These reports and other parts of the Epos Now management softwar...
Complete POS System

Epos Now Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for Epos Now

1 - 5 of 370 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2020

We use it to run our bar

We use it daily to run the bar at our sports club and it works for us.

PROS

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

CONS

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

Crystal

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

A great tool for any business

This software has made my book keeping a thousand times easier.

PROS

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

CONS

Slow to load and could have better options for integrating rewards and gift certificates.

Reason for choosing Epos Now

The price was right and the reps were very helpful and informative.

Neil

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

DO NOT BUY EPOSNOW

Terrible. The software is poor. It can’t perform basic functions. Other functions disappear randomly and then it is pot luck if you get a support member who is able to help.

PROS

Nothing. I inherited this system. The support was never able to help with any issues I had. It was basic issues. I managed to figure some out myself and had to get by not using the other features until I eventually switched.

CONS

I was mis-sold from day one. Sold an expensive support package that I did not require. Sold an extra licence for a one off fee (or so I thought) turns out it wasn’t actually for what I was told. They don’t know what it was for but also won’t refund. They randomly charged me more than double my payment and when I complained they told me it was because I increased the amount of licence’s to three but agreed they had no record of me asking for this. I complained August 2023 and the complaint is still ongoing.

Reason for choosing Epos Now

I didn’t. I inherited this system. I switched to ACR.

ADRIANO

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

Eposnow Eposo never again

I have been working in hospitality for 17 years and i never saw such a poor service, eposnow is not ready for hospitality the system is slow and luck a lot of features that other system have, you cant even print an item in multiple printers how ridiculous. they promised me that the credit card surcharge would have be available from September 21st but they didn't deliver, the surcharge was available only one month later and in order to charge the surcharge to customers they would have to tap their card again to pay the surcharge, so i decided to switch eftpos and now they wants to charge me a premium fee stating that i fail to mee my contractual obligation but who failed first? is just a rubbish P.O.S people don't buy this is going to ruined your business

PROS

split checks, really the fact that you can split check by covers is the only thing I like here

CONS

customer service, poor ordering proceeds, poor communication,

Reason for choosing Epos Now

Just because was cheap, but i guess you got what you pay for.

Cesar

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2018

Good system with many feature and few limitations

Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

PROS

Price and ability to manage my system remotely their website.

CONS

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Vendor Response

Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James

Replied November 2018