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Epos Now software

180 reviews(4.0/5)
180 reviews(4.0/5)

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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180 Reviews of Epos Now

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  • Sonam from TSYS

    Specialty: Other specialty retailer

    Number of employees: 501-1,000 employees

    July 2018

    Value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

    Cons

    Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Naiomi, Epos Now

    July 2018

    Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi

  • Christopher from Mr. Clone

    Specialty: Farm / ranch supplies

    Number of employees: 2-10 employees

    July 2018

    Overall cost is extremely low for what you get

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like this software because you can buy it outright and own it instead of having monthly payments for the length of using it. I am going through a lot of POS softwares right now for a new store and I love how you get a complete system for sales or even hospitality side of things

    Cons

    To be honest in the shorter period of time I have used this I can not find much negative to say about it.. It is actually pretty solid.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Naiomi, Epos Now

    July 2018

    Hello Christopher, Thank you for taking the time to leave this fantastic review. Our purchase options allow customers to choose a plan that suits them and their business without necessary monthly payments. I am really glad to hear that you have enjoyed using one of our full solutions. Many Thanks, Naiomi

  • Adam from The Classic Touch

    Specialty: Footwear / shoes

    Number of employees: 2-10 employees

    July 2018

    The perfect solution for my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.

    Cons

    epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Naiomi , Epos Now

    August 2018

    Hello Adam, Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future. Kind Regards, Naiomi

  • Wojciech from Apzumi

    July 2018

    Excellent POS system for various types of business, expecially hospitality ones

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - great 24/7 support team
    - elastic SAAS solution that can be customised for various business needs
    - cloud-based solution that can work on any device and any operating system

    Cons

    - pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive
    - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Epos Now, Epos Now

    July 2018

    Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com. Kind Regards, Naiomi

  • Dan from Headquarters

    July 2018

    Do not purchase if you are in the hospitality industry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

    Cons

    This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Epos Now, Epos Now

    July 2018

    Hello Mr Davis, I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly. I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you? Many Thanks, Naiomi

  • Andii from Vendula London

    Specialty: Apparel & fashion

    Number of employees: 11-50 employees

    July 2018

    Support is the best around!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We've been working with EposNow for a few months now, and even with our start-up issues, they've been great.

    The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow!

    Cons

    Takes a while to get used to the interface, but as said before the support is so good I know I could easily call if I'm confused.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Naiomi, Epos Now

    August 2018

    Hello Andii, Thank you for leaving such a lovely review. I am so glad to hear about your experience with us at Epos Now. We are incredibly proud of our support team and I am glad to hear that we have been able to help you get up and running in both of your shops. Will really enjoyed coming to visit you and he will be really pleased to read this review! Many Thanks, Naiomi

  • Kei from Eboshi Ramen Bar

    Specialty: Restaurant

    Number of employees: 2-10 employees

    July 2018

    You get what you pay for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

    Cons

    Implementation manager does not really seem to understand my business and what my needs are.
    My place is in CA and they are in FL so it is very hard to schedule time for training.
    The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import.
    They charged me... Outrageous. Looks like they make money off of these little things and not software.
    The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

    This review was submitted organically. No incentive was offered
    Review Source

  • Jo from Travel Penticton

    Specialty: Gifts

    Number of employees: 2-10 employees

    June 2018

    Awesome - excellent service from sales, to installation, to training.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

    Pros

    It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

    Cons

    Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

    This review was submitted organically. No incentive was offered
    Review Source

  • hassan from IVA system

    Specialty: Restaurant

    Number of employees: 2-10 employees

    June 2018

    well known POS but

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    they have a little bug like the layout in forgetting password page. and it's sometimes not a clear button like the sign in if you at sign up page.

    Pros

    epos have massive feature will satisfy the most of your need, you can do a lot of things and didn't affect the usability too much.
    and the branding, color is great.

    Cons

    the style is little boring but we can say it's function. there are a lot of blue everywhere. not easy to start to use
    i think they need little improve in user experience and more improve in user interface

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sarah from Stanbridge Master Saddlers

    Specialty: Sporting goods

    Number of employees: 11-50 employees

    June 2018

    Features don't work as expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is a lot of functionality in the software that works well - variants, product cost, and purchase orders.

    Cons

    The loyalty program, customer credit, and gift cards are combined into one feature. This did not work for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lisa from Stix-N-Stonz.com

    Specialty: Guns & tactical gear

    Number of employees: 2-10 employees

    June 2018

    Love the software - both front end and back end

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would recommend that if your looking for a POS system you look at this software

    Pros

    Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

    Cons

    customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mirko from The Lodge. space

    Specialty: Restaurant

    Number of employees: 2-10 employees

    June 2018

    Very user friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    in general good management software

    Pros

    easy clear interface many options to organise the stock the staff payroll and very useful tracking of the items sold by category

    Cons

    Other than some analytics components the software is complete and very satisfactory in all aspects of the business operations and stock management

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • genera from 7west management

    Specialty: Apparel & fashion

    Number of employees: 2-10 employees

    June 2018

    Retail usage

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ive used this to help my aunt with her store, we've used the trial version but didnt continue after. Epos has a great customer support but my aunt wasnt able to continue due to wanting to convert back to her old system.

    Cons

    I would recommend but if you are a person that isnt technology up to date it may pose a challenge. They do give support but you still need to be patient or hire someone that knows how to follow the tutorials.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Dawn from Dreamation Creations LLC

    Specialty: Health & personal care

    Number of employees: 1 employee

    May 2018

    Really easy to set up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved that it was so easy to set up and once I got into the nuts and bolts of everything it actually made it easier to use.

    Cons

    I think the biggest reason I left ePos Now is the customer service, you have to pay for support even for a simple question.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Areane from FSPMI

    Specialty: Apparel & fashion

    Number of employees: 51-200 employees

    April 2018

    Great Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love this software! It is very easy to use and definitely recommending to various retail companies

    Cons

    None so far. Just improve more the customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Harry from Labyrinth Technology

    Specialty: Electronics & appliances

    Number of employees: 2-10 employees

    April 2018

    Epos WOW!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its an Epos system that is truely future proof

    Pros

    Great epos system, really easy to use and it integrates very well with lots of other software platforms

    Cons

    Support can be a little slow,
    The price is also pretty steep as everything seems to be an add on rather than included

    This review was submitted organically. No incentive was offered
    Review Source

  • Sanjay from College Town Mini Mart

    Specialty: Convenience store

    Number of employees: 1 employee

    April 2018

    Zero Customer Service Arrogant Business Model

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere. Beware of EposNow which should be renamed EposNever.

    Pros

    Did not get a chance to use as they shipped me a defective product

    Cons

    Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out.

    This review was submitted organically. No incentive was offered
    Review Source

  • Michelle from Barren River Beverages

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    April 2018

    Terrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

    Cons

    Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

    This review was submitted organically. No incentive was offered
    Review Source

  • Rhonda from The Mercantile Store

    Number of employees: 1 employee

    April 2018

    They only want your money without supplying any service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    None. I was not able to use it due to poor setup on eposnow setup team. The UK Team seems to be a little more helpful but the US branch.

    Cons

    Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, `there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Cody from Gordon's

    Number of employees: 2-10 employees

    March 2018

    Easy to use POS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

    Cons

    Support do take a while to answer your call, although I have only noticed this recently.
    Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
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