Epos Now
About Epos Now
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Most Helpful Reviews for Epos Now
1 - 5 of 370 Reviews
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
We use it to run our bar
We use it daily to run the bar at our sports club and it works for us.
PROSAll seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.
CONSWe haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.
Crystal
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
A great tool for any business
This software has made my book keeping a thousand times easier.
PROSI like that it is user friendly and the back office functions make my paperwork so much easier to navigate.
CONSSlow to load and could have better options for integrating rewards and gift certificates.
Reason for choosing Epos Now
The price was right and the reps were very helpful and informative.
Neil
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
DO NOT BUY EPOSNOW
Terrible. The software is poor. It can’t perform basic functions. Other functions disappear randomly and then it is pot luck if you get a support member who is able to help.
PROSNothing. I inherited this system. The support was never able to help with any issues I had. It was basic issues. I managed to figure some out myself and had to get by not using the other features until I eventually switched.
CONSI was mis-sold from day one. Sold an expensive support package that I did not require. Sold an extra licence for a one off fee (or so I thought) turns out it wasn’t actually for what I was told. They don’t know what it was for but also won’t refund. They randomly charged me more than double my payment and when I complained they told me it was because I increased the amount of licence’s to three but agreed they had no record of me asking for this. I complained August 2023 and the complaint is still ongoing.
Reason for choosing Epos Now
I didn’t. I inherited this system. I switched to ACR.
ADRIANO
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Eposnow Eposo never again
I have been working in hospitality for 17 years and i never saw such a poor service, eposnow is not ready for hospitality the system is slow and luck a lot of features that other system have, you cant even print an item in multiple printers how ridiculous. they promised me that the credit card surcharge would have be available from September 21st but they didn't deliver, the surcharge was available only one month later and in order to charge the surcharge to customers they would have to tap their card again to pay the surcharge, so i decided to switch eftpos and now they wants to charge me a premium fee stating that i fail to mee my contractual obligation but who failed first? is just a rubbish P.O.S people don't buy this is going to ruined your business
PROSsplit checks, really the fact that you can split check by covers is the only thing I like here
CONScustomer service, poor ordering proceeds, poor communication,
Reason for choosing Epos Now
Just because was cheap, but i guess you got what you pay for.
Cesar
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Good system with many feature and few limitations
Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.
PROSPrice and ability to manage my system remotely their website.
CONSFor a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.
Vendor Response
Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James
Replied November 2018