Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

141 Reviews of Epos Now

Showing 1-20 of 141

 

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Vikki from The Red Lion Ilmington
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This company knocks spots of the other companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My implementation consultant was an absolute star - to be fair all the staff I have dealt with are brilliant but as my implementation consultant was responsible for my training then of course most of the praise goes to her. Lovely professional personality - great positive frame of mind. Very well spoken, clear and easy to understand - a total joy! I shall be purchasing another till from this company for my other business. DO NOT HESITATE - this company knocks spots of the other companies. Seriously - don't go anywhere else.

Review Source
 
 

Janice from Wax and Lash
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very impressed with EPOSNOW!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have experienced one small issue which an engineer is coming to visit us to resolve. Everyone I have spoken to has been absolutely amazing and I am very inpressed with the software and the service.

Pros

Very impressed with EPOSNOW! Support and training have been excellent. Our implementation consultant has been extremely thorough and patient with all of us! Back office is user friendly and the till front is easy to use. Thank you again for all of your help!

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Jeffrey from Lumiere Du Soleil Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Epos provides alot for the money spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros

Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons

Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt

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Adrian from Post Office & Stores
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Happy with the system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I use the product every day and am happy with the ease of use. Everyone picked it up quickly and the system is working for the business. I don’t have any issues with the system and am going to integrate with my payment provider. I have never had any need to phone the customer support team but know they are there if I need anything.

Cons

I would like to see some improvements to invoicing. In particular I would like to be able to put my company logo on the invoice. Another thing that I have noticed is that when you look at an invoice it generates a new invoice number which does not need to happen when you are purely viewing an existing invoice.

Review Source
 
 

David from Saint Peters Coffee Shop
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent company so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent company so far! Tried the free trial which helped to get used to the system then when we were ready they created a bespoke package for us. Have already used support to help us with our menu programming. Can’t wait to get the system up and running.

Cons

When phoning Support I have sometimes waited a while to get through to them. Other than that, they have been an excellent company.

Review Source
 
 

Martyn from Smart Golf Ltd
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

One of the best in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

customer service agent did a fantastic job during my one-day training course. Before the training day the system seemed quite difficult to navigate however now a week later I'm really enjoying using the system and can see why it's regarded as one of the best in the market. What's been the most impressive about them is that after the training was finished he wasn't uncontactable, via email he has helped me with numerous queries after the training which is above and beyond what I expected!

Review Source
 
 

Shannan from Lake Wales Country Club
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Initial Setup of Hardware was very easy, staff was incredibly helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Agent did a great job during our intial setup. He was very helpful

Pros

The customer service reps there are very professional, and know how to get you setup pretty quickly. They also have been very willing to facilitate any and all trainging and answering software related questions. Great experience

Cons

.

Review Source
 
 

Lacey from Roofing and Contracting
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Customer service and integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service agent did everything he could to help me and stuck with me till it was resolved. Great job!

Pros

Customer Service Reps are very knowledgeable and helpful. The software is pretty straightforward and easy to use

Cons

.

Review Source
 
 

Will from Christian Book & Supply
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had such a bad experience with this company I really cannot mention any pros.
I would not recommend this product

Cons

No customer service.
Faulty products.
I decided to send the product back after a week. I wound up having to dispute the charge with my credit card company in order to get
my money back.

Review Source
 
 

Toni from RRNBPF
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Poor Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm told that they let our representative go. If this is the case, their service may be better. When we received the system, we never opened the boxes. All we did was watch the video tutorials. Our service rep was terrible and missed all of our setup meetings. This pushed us back over 30 days which led into a major event that we were having and could not setup the system during this event. Following the event, we ended up changing our minds and wanted to return the unused unopened system. They would not allow us to, because its in their contract that their are no returns. Make sure you do your research before purchasing any POS. We learned our lesson and are now stuck with this system.

Pros

Simple system to use on the front end. Staff could jump right into using it.
Good video lessons to get started

Cons

Poor Customer Service
Inventory management needs work. You have to enter all your inventory into their spreadsheet template and doesn't track some of the things we need for our store.

Review Source
 
 

Susan from Coconut Boutique
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I would highly recommend your firm and staff to anyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I cannot thank you enough for the very efficient treatment we have received today when we could not get our epos system working. You all worked wonders to retrieve the information to get us going again. It was completed in an extremely friendly and confident way. I would highly recommend your firm and staff to anyone.

Review Source
 
 

Robert from Evenwood Workmens Club & Institute Ltd
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The interaction and advice given was excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it’s workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Pros

I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it’s workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Review Source
 
 

Josh from Atkinsons
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The customer service I received was amazing

Ease-of-use

Functionality

Product Quality

Customer Support

I am very happy with the customer service and the software. I am a satisfied customer and would recommend.

Pros

I had a member of your team help us implement our new till and the customer service I received was amazing. I would recommend this software to any business looking to expand in both reporting and heavy customisation.

Review Source
 
 

Victor from Every Little Jamaican Thing
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I am impressed with the Eposnow POS system and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am impressed with the Eposnow POS system and service, and wouldn't hesitate to recommend it to whoever is seriously thinking about a point of sale system. it is one thing to own a system but it is another thing to be able to help when things go wrong (and they sometimes will). Eposnow has a knowledgeable team who know what they are doing and is always ready to help.

Review Source
 
 

Jacki from Beechwood Community Centre
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

EPOS Engineer was absolutely brilliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lewis the EPOS Engineer was absolutely brilliant. I cannot stress enough how patient and helpful he was. He was very clear in his instructions and answered all our questions really comprehensively. He was easy to approach and has a superb professional manner. We have staff at all levels and he was able to advise all of them at their level. He was absolutely brilliant!

Cons

We would like a report that shows what has been sold within a set date range. At the moment we can get information by category but would like to run a report per product in each category. This can be done by exporting the information to excel at the moment but we would like an easier way to do this.

Review Source
 
 

Kami from The Blue Door Gift Store
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Blue Door Gift Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cust support representative was the best at providing me professional service! He answered all of my questions directly and quickly!

Review Source
 
 

Travis from Beaver Dam Liquors
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Epos disaster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They lost our complete inventory two months after opening the business. We have over 2000 products in our store. It was a nightmare trying to deal with them. We aren't happy with the service at all.

Pros

Camera system integration with the point of sale is a good way to check on employees and transactions.

Cons

Customer service is horrible. Their hardware is always acting up and you have to reboot and unplug the units to try to fix new equipment. They use your credit card to pay for the equipment and monthly service which started charging me three months before we opened the business. Then we got a business credit card and switched to that card. Epos was billing both cards and wouldn't stop for 4 months until I canceled my personal card. They wouldn't reimburse me for the double billing.

Review Source
 
 

Rachel from Vision Made
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had excellent from Epos Now. I now feel confident to use the till and am so happy we chose Epos Now. Thanks :)

Review Source
 
 

William from Morrow Enterprises LTD T/A Tomorrows bridal
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Fantastic service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fantastic Service from start to finish, Amar Mehta went out of his way on many occasions to help us , and made setting up the whole system so easy, he is a credit to your company and i would recommend him to anyone with epos now.

Cons

It would be useful to be able to edit orders after they have been put through if a customer changes their mind.

Review Source
 
 

Amjad from winoative
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Superb Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Good

Pros

This software is very Easy to use and has all necessary functions needed and it has good response times,

Cons

I could not find any significant drawbacks in this products only remote assistance bothers me little bit.

Review Source