Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

156 Reviews of Epos Now

Showing 1-20 of 156

 

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Emiy from DeVooght's General Store, Inc
Specialty: Gas station
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Epos Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good deal for your money, Very functional software system, Very easy to understand and train employees on

Cons

Without support ticket, long wait times to customer service at certain times of the day but they are continually working on improving this

Review Source
 
 

Abiola from Nard Pharmacy & Stores Ltd
Specialty: Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Sweet & Sour

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has awesome analytics capabilities which enable you have clarity on sales & profit drivers, most valuable customers & staff, etc. I also like that you can remotely access the software to monitor sales performance.

Cons

Transition from our former software to EPOS NOW was hitch-filled. The process to input new inventory is too long & cumbersome. There is the option of bulk upload but you have to buy another software to access it.

Review Source
 
 

Olivia from Texas grocery
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I am satisfied with this system very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to understand and use. Customer service was very nice and helpful with providing me with the information I needed to get me thru the problem I was facing.

Cons

Couldn't connect to printer as easy as expected . It kept saying I was in Canada

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Houssam from Al Zaim United Co.
Specialty: Auto & parts dealer
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Helpe and organizes alot of my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features and functionnality. This software overall is perfect, 24/7 support, they do their job very well

Review Source
 
 

Spencer from Shell Seekers
Specialty: Gifts
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Wish I knew how geared towards restaurants the back office was before purchasing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very motivated sales team. Intuitive functionality. Hardware integrates well with software. Many additional apps available.

Cons

Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.

Review Source
 
 

Ian from Westhoughton Cricket Club
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Excellent experience

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we’d done before. I just also say that the tech support and ‘live chat’ has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets.

The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday’s sales and last weeks sales.

Cons

A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products.

We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.

Review Source
 
 

Valentina from Hygge Pygge
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good system and good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.

Review Source
 
 

Tomeka from Last Stop
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I purchased this POS system back in June in anticipation of opening my convenience store. There wa a delay in the start of my business I was not able to setup my system and implement my training in the original time frame allotted. When I was finally able to setup, which was months later, when I contacted EPOS they were beyond helpful. The license that I have does not come with phone support, but the tech team has went above and beyond to help me get the setup over the phone regardless. I love the interface of the software and the versatility that it provides. I am truly enjoying using it and really like ‘guide me’ and the App Store.

Cons

Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.

Review Source
 
 

Matt from Triumph Motorcycle
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Genuinely brilliant at every point of contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving. She was personable, understanding and most importantly both clear and efficient. As someone who hadn't had a massive amount of exposure to the EposNow system, she communicated it's functions and features clearly enough that I could then immediately train others extensively and to an intermediate standard. Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant. Top Work! Cheers Triumph Motorcycles

Review Source
 
 

Drizzi from Visions Video Bar
Specialty: Bar / nightclub
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very easy time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had a very easy time from the delivery to the set up and use of the point of sales machines from Eposnow. My point of contact at the company provided me with quick and adequate training that I was able to effectively pass on to my staff and was incredibly useful in answering queries. The support team was also excellent.

Review Source
 
 

Dawn from Dreamation Creations LLC
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Highly Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The thing I like the most was the easy of use. I had already started setting everything up before customer service sent the training videos.

Cons

The thing I like least is that it does not integrate with QuickBooks desktop which was one thing I specifically asked about before purchasing.

Review Source
 
 

Vikki from The Red Lion Ilmington
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This company knocks spots of the other companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My implementation consultant was an absolute star - to be fair all the staff I have dealt with are brilliant but as my implementation consultant was responsible for my training then of course most of the praise goes to her. Lovely professional personality - great positive frame of mind. Very well spoken, clear and easy to understand - a total joy! I shall be purchasing another till from this company for my other business. DO NOT HESITATE - this company knocks spots of the other companies. Seriously - don't go anywhere else.

Review Source
 
 

Janice from Wax and Lash
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very impressed with EPOSNOW!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have experienced one small issue which an engineer is coming to visit us to resolve. Everyone I have spoken to has been absolutely amazing and I am very inpressed with the software and the service.

Pros

Very impressed with EPOSNOW! Support and training have been excellent. Our implementation consultant has been extremely thorough and patient with all of us! Back office is user friendly and the till front is easy to use. Thank you again for all of your help!

Review Source
 
 

Jeffrey from Lumiere Du Soleil Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Epos provides alot for the money spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros

Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons

Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt

Review Source
 
 

Adrian from Post Office & Stores
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Happy with the system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I use the product every day and am happy with the ease of use. Everyone picked it up quickly and the system is working for the business. I don’t have any issues with the system and am going to integrate with my payment provider. I have never had any need to phone the customer support team but know they are there if I need anything.

Cons

I would like to see some improvements to invoicing. In particular I would like to be able to put my company logo on the invoice. Another thing that I have noticed is that when you look at an invoice it generates a new invoice number which does not need to happen when you are purely viewing an existing invoice.

Review Source
 
 

David from Saint Peters Coffee Shop
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent company so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent company so far! Tried the free trial which helped to get used to the system then when we were ready they created a bespoke package for us. Have already used support to help us with our menu programming. Can’t wait to get the system up and running.

Cons

When phoning Support I have sometimes waited a while to get through to them. Other than that, they have been an excellent company.

Review Source
 
 

Martyn from Smart Golf Ltd
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

One of the best in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

customer service agent did a fantastic job during my one-day training course. Before the training day the system seemed quite difficult to navigate however now a week later I'm really enjoying using the system and can see why it's regarded as one of the best in the market. What's been the most impressive about them is that after the training was finished he wasn't uncontactable, via email he has helped me with numerous queries after the training which is above and beyond what I expected!

Review Source
 
 

Shannan from Lake Wales Country Club
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Initial Setup of Hardware was very easy, staff was incredibly helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Agent did a great job during our intial setup. He was very helpful

Pros

The customer service reps there are very professional, and know how to get you setup pretty quickly. They also have been very willing to facilitate any and all trainging and answering software related questions. Great experience

Cons

.

Review Source
 
 

Lacey from Roofing and Contracting
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Customer service and integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service agent did everything he could to help me and stuck with me till it was resolved. Great job!

Pros

Customer Service Reps are very knowledgeable and helpful. The software is pretty straightforward and easy to use

Cons

.

Review Source
 
 

Will from Christian Book & Supply
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had such a bad experience with this company I really cannot mention any pros.
I would not recommend this product

Cons

No customer service.
Faulty products.
I decided to send the product back after a week. I wound up having to dispute the charge with my credit card company in order to get
my money back.

Review Source