Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

165 Reviews of Epos Now

 

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Software Advice Reviews (162)
More Reviews (3)

Showing 1-20 of 162

Sanjay from College Town Mini Mart
Specialty: Convenience store
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Zero Customer Service Arrogant Business Model

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere.
Beware of EposNow which should be renamed EposNever.

Pros

Did not get a chance to use as they shipped me a defective product

Cons

Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out.

Review Source
 
 

Michelle from Barren River Beverages
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Cons

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Review Source
 
 

Abiola from Nard Pharmacy & Stores Ltd
Specialty: Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software provides very good for generating insights to make informed business decisions. It’s cloud-based but also enables offline till operations until you are back online, then it synchronizes.

Cons

Upload of stock in bulk is challenging & laborious. You have to purchase another software from epos to enable bulk upload of new stock.

Review Source
 
 

Brinomar from Supply Chain Management
Specialty: Fabric, linens, & crafts
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

An easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

Review Source
 
 

Maribeth from JIINZU INC.
Specialty: Apparel & fashion
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Maribeth Tibal- PRODUCT DEVELOPER (APPAREL)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will certainly recommends this to small sized business

Pros

-Indeed portrays ease of access and modes are customer friendly
-Dashboard information are easy to evaluate

Cons

-Cannot easily re evaluate concerns from the customer service
-There are still areas to improve especially on importing data which can be recover from excel

Review Source
 
 

Nicola from The Bake Out
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I've been using EposNow for 2 years, I would greatly recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Pros

Insights into sales, stock, customer loyalty all on dashboard and easy to read.
There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do!
Support are brilliant, always very friendly and helpful.
There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see.
The apps that integrate are very useful and there is something for everything you could think of!
I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.

Cons

Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Review Source
 
 

Akmal from Watford Desserts
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great feature rich POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great feature rich POS, and good value for money. We have managed to setup everything as required for our Dessert Shop using Eposnow system. The customer service was amazing and our implementation manager worked with us to ensure all of our questions were answered throughout the initial setup.

Cons

I still have a lot to explore on the Back Office to implement stock level controls, but I would recommend EposNow to anyone.

Review Source
 
 

Emiy from DeVooght's General Store, Inc
Specialty: Gas station
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Epos Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good deal for your money, Very functional software system, Very easy to understand and train employees on

Cons

Without support ticket, long wait times to customer service at certain times of the day but they are continually working on improving this

Review Source
 
 

Olivia from Texas grocery
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I am satisfied with this system very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to understand and use. Customer service was very nice and helpful with providing me with the information I needed to get me thru the problem I was facing.

Cons

Couldn't connect to printer as easy as expected . It kept saying I was in Canada

Review Source
 
 

Houssam from Al Zaim United Co.
Specialty: Auto & parts dealer
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Helpe and organizes alot of my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features and functionnality. This software overall is perfect, 24/7 support, they do their job very well

Review Source
 
 

Spencer from Shell Seekers
Specialty: Gifts
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Wish I knew how geared towards restaurants the back office was before purchasing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very motivated sales team. Intuitive functionality. Hardware integrates well with software. Many additional apps available.

Cons

Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.

Review Source
 
 

Ian from Westhoughton Cricket Club
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Excellent experience

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we’d done before. I just also say that the tech support and ‘live chat’ has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets.

The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday’s sales and last weeks sales.

Cons

A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products.

We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.

Review Source
 
 

Valentina from Hygge Pygge
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good system and good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.

Review Source
 
 

Tomeka from Last Stop
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I purchased this POS system back in June in anticipation of opening my convenience store. There wa a delay in the start of my business I was not able to setup my system and implement my training in the original time frame allotted. When I was finally able to setup, which was months later, when I contacted EPOS they were beyond helpful. The license that I have does not come with phone support, but the tech team has went above and beyond to help me get the setup over the phone regardless. I love the interface of the software and the versatility that it provides. I am truly enjoying using it and really like ‘guide me’ and the App Store.

Cons

Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.

Review Source
 
 

Matt from Triumph Motorcycle
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Genuinely brilliant at every point of contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving. She was personable, understanding and most importantly both clear and efficient. As someone who hadn't had a massive amount of exposure to the EposNow system, she communicated it's functions and features clearly enough that I could then immediately train others extensively and to an intermediate standard. Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant. Top Work! Cheers Triumph Motorcycles

Review Source
 
 

Drizzi from Visions Video Bar
Specialty: Bar / nightclub
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very easy time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had a very easy time from the delivery to the set up and use of the point of sales machines from Eposnow. My point of contact at the company provided me with quick and adequate training that I was able to effectively pass on to my staff and was incredibly useful in answering queries. The support team was also excellent.

Review Source
 
 

Dawn from Dreamation Creations LLC
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Highly Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The thing I like the most was the easy of use. I had already started setting everything up before customer service sent the training videos.

Cons

The thing I like least is that it does not integrate with QuickBooks desktop which was one thing I specifically asked about before purchasing.

Review Source
 
 

Vikki from The Red Lion Ilmington
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This company knocks spots of the other companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My implementation consultant was an absolute star - to be fair all the staff I have dealt with are brilliant but as my implementation consultant was responsible for my training then of course most of the praise goes to her. Lovely professional personality - great positive frame of mind. Very well spoken, clear and easy to understand - a total joy! I shall be purchasing another till from this company for my other business. DO NOT HESITATE - this company knocks spots of the other companies. Seriously - don't go anywhere else.

Review Source
 
 

Janice from Wax and Lash
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very impressed with EPOSNOW!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have experienced one small issue which an engineer is coming to visit us to resolve. Everyone I have spoken to has been absolutely amazing and I am very inpressed with the software and the service.

Pros

Very impressed with EPOSNOW! Support and training have been excellent. Our implementation consultant has been extremely thorough and patient with all of us! Back office is user friendly and the till front is easy to use. Thank you again for all of your help!

Review Source
 
 

Jeffrey from Lumiere Du Soleil Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Epos provides alot for the money spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros

Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons

Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt

Review Source
 
 
 
Showing 1-3 of 3

Rhonda from The Mercantile Store
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

They only want your money without supplying any service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

None. I was not able to use it due to poor setup on eposnow setup team. The UK Team seems to be a little more helpful but the US branch.

Cons

Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, `there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team.

Review Source: Capterra
 

Cody from Gordon's
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy to use POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

Cons

Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Review Source: GetApp
 

Alli from Kali-Os Juice Box

February 2018

February 2018

HORRIBLE HORRIBLE HORRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I WISH I COULD GIVE 0 STARS!!!! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! After 3 weeks of dealing with incompetence I was sent a new printer WITHOUT the cords!!! Seriously?!?!?! And when I want to speak to a manager, they tell me they are too busy with other calls-so there are that many unhappy people that I have to wait in line to speak with someone in charge? That's not a good sign. Just started with them and SERIOUSLY UNHAPPY!!!

Review Source: Capterra