Epos Now Software
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.
Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.
Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.
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Home screen -
Restaurant POS -
POS order -
Show tenders -
Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8
184 Reviews of Epos Now
Jan from Indiana Area School District
Specialty: Books & music
Employees number: 2-10 employees
October 2018
October 2018
EPOS has been great to work with and get us trained!!!
Customer support was so professional and helpful to getting us up and running!!! Great job!!!
Pros
The switching to a new system has been wonderful and our inventory was able to be entered perfectly!!! They have been very patient when giving us training and responded to all of my questions with a calming voice. I love when he can "take over" my computer and show me how to find reports for tax purpose or run daily inventory. This is a great feature and so helpful!!! Support team is top of the line helpful!!!
Cons
None so far. We did have damage to the drawer and printer and they were great about sending us a new ones and got them set up quickly.
Danielle from Agriculture
Specialty: Restaurant
Employees number: 2-10 employees
August 2018
August 2018
Very user-friendly and mobile too
I was simply looking for a POS system to replace a very outdated one. This worked.
Pros
It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!
Cons
It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.
Response: Naiomi , Epos Now
Date: September 2018
September 2018
Hello Danielle,
Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features.
I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues.
Kind Regards,
Naiomi
Robin from Lyonstechs
Specialty: Restaurant
Employees number: 11-50 employees
August 2018
August 2018
Ok for retail terrible for full service restaurant
Stay away if you are a restaurant
Pros
Nice printers.
Cons
Poor print direction. Hard to take multiple charges. Can't be used as system of record. Slow. Poor synching
Response: Naiomi, Epos Now
Date: September 2018
September 2018
Hello Robin,
I am sorry to hear that you have experienced difficulty in using our system in your service restaurant. It is a shame to hear this feedback as we do have hundreds of full service restaurants using our system without any issue. I am keen to discuss this with you and arrange for a member of our technical team to contact you and test your network connection and printers to ensure they are operating effectively. Please, could you provide your best contact number so that I can give you a call?
Many Thanks,
Naiomi
Sonam from TSYS
Specialty: Other specialty retailer
Employees number: 501-1,000 employees
July 2018
July 2018
Value for money
Pros
It has very good features in comparison with other pos systems. It is very easy to use and simple operate.
Cons
Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.
Response: Naiomi, Epos Now
Date: July 2018
July 2018
Hello Sonam,
Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions.
Kind Regards,
Naiomi
Christopher from Mr. Clone
Specialty: Farm / ranch supplies
Employees number: 2-10 employees
July 2018
July 2018
Overall cost is extremely low for what you get
Pros
I like this software because you can buy it outright and own it instead of having monthly payments for the length of using it. I am going through a lot of POS softwares right now for a new store and I love how you get a complete system for sales or even hospitality side of things
Cons
To be honest in the shorter period of time I have used this I can not find much negative to say about it.. It is actually pretty solid.
Response: Naiomi, Epos Now
Date: July 2018
July 2018
Hello Christopher,
Thank you for taking the time to leave this fantastic review. Our purchase options allow customers to choose a plan that suits them and their business without necessary monthly payments. I am really glad to hear that you have enjoyed using one of our full solutions.
Many Thanks,
Naiomi
Adam from The Classic Touch
Specialty: Footwear / shoes
Employees number: 2-10 employees
July 2018
July 2018
The perfect solution for my business
Pros
The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.
Cons
epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.
Response: Naiomi , Epos Now
Date: August 2018
August 2018
Hello Adam,
Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future.
Kind Regards,
Naiomi
Andii from Vendula London
Specialty: Apparel & fashion
Employees number: 11-50 employees
July 2018
July 2018
Support is the best around!
Pros
We've been working with EposNow for a few months now, and even with our start-up issues, they've been great.
The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow!
Cons
Takes a while to get used to the interface, but as said before the support is so good I know I could easily call if I'm confused.
Response: Naiomi, Epos Now
Date: August 2018
August 2018
Hello Andii,
Thank you for leaving such a lovely review. I am so glad to hear about your experience with us at Epos Now. We are incredibly proud of our support team and I am glad to hear that we have been able to help you get up and running in both of your shops.
Will really enjoyed coming to visit you and he will be really pleased to read this review!
Many Thanks,
Naiomi
Kei from Eboshi Ramen Bar
Specialty: Restaurant
Employees number: 2-10 employees
July 2018
July 2018
You get what you pay for
Pros
Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store
Cons
Implementation manager does not really seem to understand my business and what my needs are.
My place is in CA and they are in FL so it is very hard to schedule time for training.
The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import.
They charged me... Outrageous. Looks like they make money off of these little things and not software.
The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...
Jo from Travel Penticton
Specialty: Gifts
Employees number: 2-10 employees
June 2018
June 2018
Awesome - excellent service from sales, to installation, to training.
We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.
Pros
It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.
Cons
Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.
hassan from IVA system
Specialty: Restaurant
Employees number: 2-10 employees
June 2018
June 2018
well known POS but
they have a little bug like the layout in forgetting password page. and it's sometimes not a clear button like the sign in if you at sign up page.
Pros
epos have massive feature will satisfy the most of your need, you can do a lot of things and didn't affect the usability too much.
and the branding, color is great.
Cons
the style is little boring but we can say it's function. there are a lot of blue everywhere. not easy to start to use
i think they need little improve in user experience and more improve in user interface
Sarah from Stanbridge Master Saddlers
Specialty: Sporting goods
Employees number: 11-50 employees
June 2018
June 2018
Features don't work as expected
Pros
There is a lot of functionality in the software that works well - variants, product cost, and purchase orders.
Cons
The loyalty program, customer credit, and gift cards are combined into one feature. This did not work for us.
Lisa from Stix-N-Stonz.com
Specialty: Guns & tactical gear
Employees number: 2-10 employees
June 2018
June 2018
Love the software - both front end and back end
Would recommend that if your looking for a POS system you look at this software
Pros
Both front end and back end of this software works well, ease of use and the ability to customize is what I like most
Cons
customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support
Mirko from The Lodge. space
Specialty: Restaurant
Employees number: 2-10 employees
June 2018
June 2018
Very user friendly software
in general good management software
Pros
easy clear interface many options to organise the stock the staff payroll and very useful tracking of the items sold by category
Cons
Other than some analytics components the software is complete and very satisfactory in all aspects of the business operations and stock management
genera from 7west management
Specialty: Apparel & fashion
Employees number: 2-10 employees
June 2018
June 2018
Retail usage
Pros
Ive used this to help my aunt with her store, we've used the trial version but didnt continue after. Epos has a great customer support but my aunt wasnt able to continue due to wanting to convert back to her old system.
Cons
I would recommend but if you are a person that isnt technology up to date it may pose a challenge. They do give support but you still need to be patient or hire someone that knows how to follow the tutorials.
Dawn from Dreamation Creations LLC
Specialty: Health & personal care
Employees number: 1 employee
May 2018
May 2018
Really easy to set up
Pros
I loved that it was so easy to set up and once I got into the nuts and bolts of everything it actually made it easier to use.
Cons
I think the biggest reason I left ePos Now is the customer service, you have to pay for support even for a simple question.
Areane from FSPMI
Specialty: Apparel & fashion
Employees number: 51-200 employees
April 2018
April 2018
Great Software!
Pros
I love this software! It is very easy to use and definitely recommending to various retail companies
Cons
None so far. Just improve more the customer service
Harry from Labyrinth Technology
Specialty: Electronics & appliances
Employees number: 2-10 employees
April 2018
April 2018
Epos WOW!
Its an Epos system that is truely future proof
Pros
Great epos system, really easy to use and it integrates very well with lots of other software platforms
Cons
Support can be a little slow,
The price is also pretty steep as everything seems to be an add on rather than included
Sanjay from College Town Mini Mart
Specialty: Convenience store
Employees number: 1 employee
April 2018
April 2018
Zero Customer Service Arrogant Business Model
More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere.
Beware of EposNow which should be renamed EposNever.
Pros
Did not get a chance to use as they shipped me a defective product
Cons
Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out.
Michelle from Barren River Beverages
Specialty: Other specialty retailer
Employees number: 2-10 employees
April 2018
April 2018
Terrible customer service
Pros
The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.
Cons
Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!
Abiola from Nard Pharmacy & Stores Ltd
Specialty: Pharmacy
Employees number: 2-10 employees
March 2018
March 2018
Great Analytics
Pros
This software provides very good for generating insights to make informed business decisions. It’s cloud-based but also enables offline till operations until you are back online, then it synchronizes.
Cons
Upload of stock in bulk is challenging & laborious. You have to purchase another software from epos to enable bulk upload of new stock.
Geoff from Shopping & Retail
September 2018
September 2018
Hopeless Company
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
No Pros! Support & Customer Service hopeless. Not sure how a company is legally allowed to offer a solution that does not work!
Cons
Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!!!
Wojciech from Apzumi
July 2018
July 2018
Excellent POS system for various types of business, expecially hospitality ones
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
- great 24/7 support team
- elastic SAAS solution that can be customised for various business needs
- cloud-based solution that can work on any device and any operating system
Cons
- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive
- As this is a massive provider, you might sometimes wait a long time for your new features to be implemented
Response: Epos Now, Epos Now
Date: July 2018
July 2018
Hello Wojciech,
Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team.
We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases.
If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com.
Kind Regards,
Naiomi
Dan from Headquarters
July 2018
July 2018
Do not purchase if you are in the hospitality industry.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.
Cons
This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.
Response: Epos Now, Epos Now
Date: July 2018
July 2018
Hello Mr Davis,
I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly.
I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you?
Many Thanks,
Naiomi
Rhonda from The Mercantile Store
Employees number: 1 employee
April 2018
April 2018
They only want your money without supplying any service.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
None
Pros
None. I was not able to use it due to poor setup on eposnow setup team. The UK Team seems to be a little more helpful but the US branch.
Cons
Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, `there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team.
Cody from Gordon's
Employees number: 2-10 employees
March 2018
March 2018
Easy to use POS
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.
Cons
Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.
Alli from Kali-Os Juice Box
February 2018
February 2018
HORRIBLE HORRIBLE HORRIBLE
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons
I WISH I COULD GIVE 0 STARS!!!! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! After 3 weeks of dealing with incompetence I was sent a new printer WITHOUT the cords!!! Seriously?!?!?! And when I want to speak to a manager, they tell me they are too busy with other calls-so there are that many unhappy people that I have to wait in line to speak with someone in charge? That's not a good sign. Just started with them and SERIOUSLY UNHAPPY!!!
