Epos Now

RATING:

3.3

(356)

About Epos Now

Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site and online businesses. The system offers an extensive range of management and sales tools, with the option to expand the system with specialist features through an AppStore with in-house and third-party software. Epos Now brings users flexible software for product and inventory management (including purchase orders), customer and employee management (including payroll), and detailed reports that it gathers data for in real-time using cloud-based data collection. This data is downloadable in multiple formats handy for home or office-based work on mobiles, laptops, and tablets using spreadsheets. These reports and other parts of the Epos Now management softwar...

Epos Now Pricing

30-day free trial, no credit card required. Standard: $39/month ($24/month for each additional register) Premium: $69/month ($45/month for each additional register) Enterprise: To receive a custom quote, contact Epos Now directly.

Starting price: 

£25.00 per month

Free trial: 

Available

Free version: 

Available

Complete POS System
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Epos Now Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for Epos Now

1 - 5 of 356 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2020

We use it to run our bar

We use it daily to run the bar at our sports club and it works for us.

PROS

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

CONS

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

User Profile

Denise

Verified reviewer

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Works for our store!

Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

PROS

Flexibility and customization of the software.

CONS

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

Reason for choosing Epos Now

Again, flexibility and customization.

Sheri

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2023

Customer support was non-existent

It was simply terrible. I probably spoke or communicated through text/support with over 12 people - not one was able to get us up and running. It was ridiculously time-consuming, very frustrating, and negatively impacted my client's trust in my agency. It was such a mistake to go with a European-based company and one that made a lot of promises they couldn't keep.

PROS

It seemed reasonably priced and fully functioned from the material and salesperson. The numbers certainly seemed to work.

CONS

We were never able to get the calendar and payment systems integrated despite dozens of calls/emails/support tickets and unkept promises. Onboarding was disastrous. They couldn't deal with the time zone differences between Europe and the US and the reps seemed to not know anything beyond the very basics of the system. So we never had the system function for us and had to cancel and go through a whole other system selection process. They don't want to take back the equipment so we're stuck with their dedicated hardware to trash.

Reason for choosing Epos Now

The sales person said it was super easy to set up, support was good, etc. None of that was true. The emails would go out and you could never reply to them (all no reply email addresses) and then when we tried to call or text or go through chats, they never knew anything. It's all so automated and distant, there is no one person that takes responsibility for your account. They are simply too large to provide any kind of customer service at all.

Reasons for switching to Epos Now

Their system couldn't go what they promised it could do and it didn't function for our business.

Fong Ching

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

My Terrible Experience with EPOS Now

In short, don’t let EPOS Now’s initial low cost fool you. Between their poor support, misleading billing, and substandard software, it's a trap. Reduce stress and stay away from EPOS Now.

PROS

Nothing like most about Epos Now, everything not satisfied, terrible experience

CONS

When looking for a cost-effective POS solution for my business, I was attracted by the attractive offer from EPOS Now. However, the next year was filled with frustrations and unexpected expenses.Attractive offers, low support: EPOS Now's low-cost advertising is eye-catching. They provided me with hardware, software, and even a "1-year premium support license." However, this support has been dismal. Slow responses and ineffective solutions became the norm.Billing Error: Their P400 system incorrectly billed me despite specifying the EFTPOS machine I selected (Tyro). To correct this, they hid the terms and made me wait two months before canceling. They keep charging me, but even though I paid, I am not able to login my account.Software issues: Their software was disappointing: slow, buggy, and inefficient, especially in a retail environment.

Cesar

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2018

Good system with many feature and few limitations

Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

PROS

Price and ability to manage my system remotely their website.

CONS

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Vendor Response

Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James

Replied November 2018