Epos Now Software

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63

Recommendations

FrontRunners 2022

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About Epos Now

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice. Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void tr...

Epos Now Pricing

30-day free trial, no credit card required. Standard: $39/month ($24/month for each additional register) Premium: $69/month ($45/month for each additional register) Enterprise: To receive a custom quote, contact Epos Now directly.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

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Epos Now User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 291 reviews

User Profile

Wojciech

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Excellent POS system for various types of business, expecially hospitality ones

Pros

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Cons

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Response from Epos Now

Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com. Kind Regards, Naiomi

Replied July 2018

Anna

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Amazing

Great customer support, very easy to use brilliant for accountancy and amazing software

Pros

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Cons

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Reasons for choosing Epos Now

The financial side of it all the information it can gather Remote access having full control of your business on the move

Vijay

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

April 2022

Care plan con

Ok. They sold us the caer plan and said you can cancel after 12 months which we have in writing and now they are saying we are not able to cancel so a bit of a con.

Pros

Overall easy to use and works for us and the reviews overall we’re positive

Cons

The customer support is terrible they have no clue how the system works. Have rang 10 time sift the same issue and they have no clue how to rectify the issue so gave up.

Reasons for choosing Epos Now

Price

Reasons for switching to Epos Now

Wanted to upgrade

Vincent

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2022

EposNow wont stop charging me after I canceled my Subscription

We purchased this system over a year ago as we were looking to open a physical location separate from our online business. Because of the pandemic our plans had to change, & we never opened. We did not even get the system functional...only put in our company information....no inventory. I have spent over 3 months trying to cancel my subscription & they keep charging me. Customer Service is practically non-existent. I hate to pull my attorney in, but that is the next step.....does my $59 a month mean that much to them?

Pros

Price was reasonable & it looked like the system was what we were looking for.

Cons

Never got that far to have an opinion on this

Reasons for choosing Epos Now

Price was reasonable & it looked like the system was what we were looking for.

Miguel

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2022

Not meant for middle to large businesses

I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag). Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again". They are constantly trying to add new features, but don't address and resolve the instability of their service. There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc. This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.

Pros

Easy to navigate menu. Seems pretty straight forward.

Cons

The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.

Reasons for choosing Epos Now

I didn't choose this system. Our business owner did. They promised him features that don't work well and a good price.

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