We use it daily to run the bar at our sports club and it works for us.

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

Great customer support, very easy to use brilliant for accountancy and amazing software

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Where do I even begin with my experience with EPos Now? My interactions with Epos Now has been disappointing and frustrating; and customer service is an absolute joke as it does not exist.The EPos Now software is riddled with bugs and glitches. It's astonishing to me that a company claiming to provide state-of-the-art point-of-sale solutions can't even get their own software to function properly. The interface is clunky, outdated, and far from user-friendly. It's as if they took a design from the early 2000s and slapped it onto their software without any consideration for modern aesthetics or usability.To top it all off, their pricing structure is incredibly misleading; and thier sale team's simply "liers".Overall, my experience with EPos Now has been a disaster from start to finish. Poor customer service, buggy software, and deceptive pricing make them a company I would strongly advise anyone to avoid. Do not choose Epos Now Company for your business; as you will put your business at risk of closure.Strongly recommend to look elsewhere for a reliable and competent point-of-sale solution.

Nothing

Sale team & Customer Service

The sales team made contact 4 - 5 times a day to sign up - everyday for a week.Finally reduced the price HUGELY to get me on board. Once paid - contact stopped and trying to talk to someone was very hard!!Booked in twice for training on the system and no one logged on to take me through the training - no customer service!Chat function on line does not work Tried calling the number on the chat bot - was not working - not actually a number we could call.Left messages, no call backs and cannot runa business this way.We made two installments and still no service???Requested for the contract to be ripped up - to collect their hardware.Currently 4 - 5 weeks and they still owe our small business $600.00.Stay away, they may be a large company overseas - but no such thing as service in New Zealand.

Although they promised to have the hardware shipped to me in 3 days, we received the hardware in about 10 days. This was the most efficiant service provided...lol.

No Customer Service, complete waste of money and time. Almost feels like a scam.

This software has made my book keeping a thousand times easier.

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

Slow to load and could have better options for integrating rewards and gift certificates.

Horrible! Frustrating and letdown!

Nothing it wouldn’t work for my business

It whole system was a con! Don’t invest in it! Sales person said it would work for my business and it doesn’t complete waste of time!

It was a good few months of having the service and it was helpful in our time of need until we found another provider. we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.

The customer service was pretty helpful, daily use of the till was pretty simple and some features that worked were helpful.

A lot of the add-ons that were paid for subscriptions would not work. Randomly would get email saying that our add-ons were uninstalled and when we come the next day they would not work. Once you get the service and start to require more add-ons and features it will start to add up your total monthly bill.

Still waiting to resolve outstanding payment issues

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

Inventory will be easier in future. Tracking daily sales and product sales is easier.

It is easy for the staff to use when doing cash in the store. Taking inventory is easy. It looks good - and is easily understood.

There are some small problems in reporting which need further work. A manual to go with the product would be useful. It doesn't link easily with Moneris credit card system with the Bank of Montreal.

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

There are a few UI areas that could use improvement but nothing too critical. Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person. Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue. Because some of the features are apps it takes a while to navigate to them and open them. This being said, these are minor complaints, when I look back at some of the other systems I did look at.

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase. Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide. Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point??????? Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.

I like the User Interface but thats about it.

The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.

While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

My overall experience is below 0 with this company, they cannot solve anything and puts even more challenges in front of their customers.

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading! After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all! I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now. I don't recommend this company to anyone, please stay away from this brand!

absolutely rip off, they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true) when I called to place an order, I ended up getting it for £600 for that. here comes worst part, as I only received a till terminal without cash drawer and printer. I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week. unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really?? so I paid £600 only for till terminal only, is this a joke so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee. Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost. This is ridiculous, nobody told me that, otherwise I would not go for it.

covers most of my needs,not a bad support team.

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till. I phoned the support line in the morning & was connected to a 1st line support Agent. I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem. We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ). she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked. I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running. Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner. Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also. Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning. she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation. She is an asset to your team & I hope she receives the recognition she deserves.

I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Insights into sales, stock, customer loyalty all on dashboard and easy to read. There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do! Support are brilliant, always very friendly and helpful. There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see. The apps that integrate are very useful and there is something for everything you could think of! I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.

Support do take a while to answer your call, although I have only noticed this recently. Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.