--- title: "Epos Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epos Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epos Now is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/epos-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) / Epos Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/epos-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/epos-now-profile/alternatives/) # Epos Now User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 730 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 437 reviews (60%) - 4 stars: 60 reviews (8%) - 3 stars: 39 reviews (5%) - 2 stars: 22 reviews (3%) - 1 star: 172 reviews (24%) ### Most mentioned pros - you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. - Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. - Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. ### Most mentioned cons - The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. - A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. - First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. ## Epos Now customer reviews Showing reviews 1-25 of 730 (page 1). ### EPOS Now Reveiw - Overall rating: 5/5 - Reviewer: Khaled H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is very easy to use, and they are always available to provide any support required. Overall, it's really good value for money. #### Cons The dashboard needs some improvement. And flexibility to customize my own specific reports for a better view #### Reasons for choosing Epos Now Good value for Money, and ease of use... #### Vendor response Dear Khaled, Thank you for sharing your feedback with us. We’re pleased to hear that you’ve found Epos Now easy to use, good value for money, and backed by reliable support whenever you need it. We also appreciate your comments around the dashboard and the ability to customise reports more flexibly. Suggestions like these are valuable as we continue working to improve the overall experience. It’s great to know that ease of use and value were important factors in choosing Epos Now, and we’re always here if you need any further support. Thanks again for your review, Epos Now Replied September 2026 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. #### Cons The system is great to use and once you understand that the programming works in layers you will get on great #### Reasons for choosing Epos Now the system was too expensive for our needs as a charity #### Reasons for switching to Epos Now system was clunky and very poor support, not a great fit for our needs #### Vendor response Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Overall a simple system to use - Overall rating: 4/5 - Reviewer: Heidi M. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. #### Cons I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it. --- ### Great system and customer service - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. #### Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. #### Reasons for switching to Epos Now EPOS Now has a better user interface for till operators and administrators. #### Vendor response Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### We Love the Ease - Overall rating: 4/5 - Reviewer: Tabitha D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. #### Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. #### Reasons for switching to Epos Now Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. #### Vendor response Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### Please for the love of God avoid them at all costs!!! - Overall rating: 1/5 - Reviewer: Godwin A. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. #### Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. #### Reasons for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. #### Vendor response Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now Replied April 2026 --- ### EPOS now - a great product - Overall rating: 5/5 - Reviewer: Brendan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing #### Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues #### Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products #### Vendor response Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Avoid. Simple. - Overall rating: 1/5 - Reviewer: Russell S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up #### Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs #### Reasons for switching to Epos Now Epos now fooled me - they get you in and then trap you #### Vendor response Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team Replied June 2026 --- ### Happy Customer - Overall rating: 4/5 - Reviewer: Sheila W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm happy that I got it I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best. #### Cons I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS. #### Reasons for choosing Epos Now I got it through Harlow Payment and it was free. #### Reasons for switching to Epos Now No support and very hard to use and setup. #### Vendor response Dear Sheila, Thank you for your candid feedback and for sharing your journey to Epos Now! We're so happy you chose us, especially after the difficulty with your previous provider. Hearing that you had faced a lack of support and hidden costs makes us even prouder that our team could provide the help and guidance you needed. We are delighted that the setup was easy and that the system is already helping you track sales and identify your best-selling products. These insights are vital for growing a business, so it is great to see them working for you. Regarding the issue you mentioned, we understand that having all your tools in one place is convenient. While our terminals are optimized specifically for transaction speed and security—which sometimes limits the use of third-party streaming apps directly on the hardware—we would be happy to discuss if there are any available integrations that might help bridge that gap. Best regard, Epos Now Replied January 2026 --- ### Great Service all round. - Overall rating: 5/5 - Reviewer: Debra C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very happy with everything to do with Epos Now. From contacting them to installation has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great knowledge of what we needed. Customer support is always there when you need them with their expert knowledge, Payment processing is very quick along with credit card payments. #### Cons Everything is great with Epos Now. I have no complaints what so ever. Happy with all round service. #### Vendor response Dear Debra, Thank you for such positive feedback. It’s wonderful to hear that you’ve had a great experience from the initial contact and installation through to ongoing support and payment processing. We’re especially pleased that our team’s knowledge and availability have given you confidence whenever you’ve needed help. We really appreciate your kind words and look forward to continuing to support your business. Thanks again for your review, Epos Now Replied September 2026 --- ### Positive Professional in Pennsylvania - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. #### Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. #### Vendor response Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Perfect set up with great support team - Overall rating: 5/5 - Reviewer: Claire C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. #### Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. #### Vendor response Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Epos now Till system - Overall rating: 5/5 - Reviewer: Chrus G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great started off a few years ago and upgraded to a more upto date system The suport after sales and technically is very good The sales Team were great and set everything up #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the system as it’s user friendly and easy to use once it’s set up very secure and great all payments are built into the system All the credit card payments go through the till system and makes it really quick and safe Great value for money The system can deal with all your accounts and makes it easy to look after the transactions #### Cons Nothing really the overall way the sales Team and the technical Team dealt with my purchase was second to none #### Vendor response Dear Chrus, Thank you so much for sharing your experience. It’s wonderful to hear that you find the system user-friendly, secure, and great value for money — and that having integrated payments has made things quicker and safer for your business. We’re also delighted that both our Sales and Technical teams delivered the level of service you deserve. It’s fantastic to know you’ve been with us for a few years and that your upgrade journey has been a positive one, supported by strong after-sales and technical care. Thanks again for your share, Epos Now Replied December 2025 --- ### A Great Company - Overall rating: 5/5 - Reviewer: SANA J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic and amazingly brilliant! They realky do pride in their customer services and go above af beyond to help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic service Great syatem set up easy to use A great company and brilliant staff Easy to approach #### Cons Nothing! I have been with Eposn since 2020 and they are briliant. I canot fault them with my persona experience #### Vendor response Dear Sana, Thank you for taking the time to share your experience. We truly appreciate your kind words about the system and the support provided by the team. It’s wonderful to read that you’ve found the setup easy to use and that your experience with our staff has been so positive over the years. Your continued support since 2020 means a lot to us. If you ever need any assistance, our team will always be happy to help. Thanks again for your review, Epos Now Replied March 2026 --- ### Great product - Overall rating: 5/5 - Reviewer: Jacquie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. #### Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. #### Vendor response Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now Replied February 2026 --- ### VERY BAD EXPEREIENCE - Overall rating: 1/5 - Reviewer: Muhammad R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone. --- ### Great service but too expensive - Overall rating: 5/5 - Reviewer: Santiago H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company #### Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. #### Vendor response Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now Replied January 2026 --- ### Overall very good - Overall rating: 5/5 - Reviewer: Sarah M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. Easy to use and understand and great support on hand if and when you need it. I would recommend this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Customer Service - quick to respond and very patient Easy to use and understand. Loads more information available than I makes use of #### Cons Understanding the reports - but the information is probably there I just need to send some time on it #### Vendor response Dear Sarah, Thank you for your detailed feedback! We’re delighted to hear that you find the system easy to use, with great support readily available. It’s fantastic to know you feel confident recommending our product, and we appreciate your note about exploring the reports further—there’s plenty of valuable information there to discover. From Epos Now Replied February 2026 --- ### Good POS and among the best in Marketplace - Overall rating: 5/5 - Reviewer: Amandeep A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is outstanding from initial reaching out to the sales team, and then onboarding has been top-notch notch #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast payment processing, low rates and good customer service support. every time you call for customer support, you get a human service rather than AI or self-guided FAQs #### Cons The rates could be better, and the till could have more product description features. I feel the Till is more geared towards fast-moving consumer goods compared to the clothing retail business #### Vendor response Dear Amandeep, Thank you for your detailed and outstanding feedback! We are thrilled to hear that your experience from the initial sales process to onboarding has been top-notch. We are especially glad that you appreciate our commitment to human customer service. We know how frustrating it can be to navigate automated systems, so we are proud to offer real support when you need it most. It is also great to know that our fast payment processing is benefiting your business. We also appreciate your constructive feedback regarding rates and the product description features. Your insight that the system feels more geared towards fast-moving goods rather than clothing retail is very valuable to us. We are constantly working to improve our software for all sectors, so we will pass this specific feedback to our product development team to help us better cater to fashion and retail businesses in the future. Best regards, Epos Now Replied January 2026 --- ### Good service - Overall rating: 5/5 - Reviewer: Babar Mirza B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. #### Cons They are doing thier best so no complain so far. So communication is ket and always think for solution. #### Vendor response Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free #### Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it #### Reasons for switching to Epos Now EposNow is better in retail environment --- ### Great Product & Service! - Overall rating: 5/5 - Reviewer: Connor S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good product and usually very prompt with customer service. Service has provided us with all neccassary tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export. #### Cons Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant. #### Reasons for switching to Epos Now Outdated and heard good things about EposNow #### Vendor response Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied July 2025 --- ### Efficient and Perfect system which is easy to use. - Overall rating: 5/5 - Reviewer: Onias Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best experience so far. I have not experienced any problems so far and If I do staff is always there to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their payment system is well organised, no hidden costs as everything is straightforward. The system is simple and straightforward and has no complications, anyone can use it. #### Cons None as everything is tailored towards making the whole system robust. No loopholes identified so far.. #### Vendor response Dear Onias, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system straightforward and easy to use, and that your experience with our support team has been positive. We’re pleased that everything has been working well for you so far and that the platform is meeting your expectations. Should you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### support after a payment for my lisence - Overall rating: 4/5 - Reviewer: Andre Z. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good and clear but the waiting time was too long but fair that does not help that much when you have customers waiting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros about my license the support was smooth the payment was delayed but case was solved and up running but the payment system not working #### Cons the reaction of the team, but the remote-control system or support was not working, need more support when needed #### Vendor response Dear Andre, Thank you for sharing your feedback. We’re glad to hear that your license issue was resolved and that support was clear, though we understand the frustration caused by delays with the payment system and remote support. Your comments are valuable and will help us improve our response times and support processes. If there’s ever anything else we can do to assist you further, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Replied October 2025 --- ### The best eposnow - Overall rating: 5/5 - Reviewer: Angelica I. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing experience,great service friendly the staff are more than willing to go above and beyound with helping #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service will recommend to anyone having a business,always comes up with a plan to help and great follow ups #### Cons Nothing everything is great with this company i will highly recommend them to anyone thats doing business #### Vendor response Dear Angelica, Thank you for your fantastic feedback! We’re delighted to hear that you had an amazing experience with our team, and that our service, follow-ups, and support have been helpful for your business. Your kind words mean a lot, and we truly appreciate your recommendation. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/epos-now-profile/reviews/?page=2) --- Epos Now Reviews, Pros and Cons - 2026 Software Advice