--- title: "Epos Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epos Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epos Now is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/epos-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) / Epos Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/epos-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/epos-now-profile/alternatives/) # Epos Now User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 728 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 435 reviews (60%) - 4 stars: 60 reviews (8%) - 3 stars: 39 reviews (5%) - 2 stars: 22 reviews (3%) - 1 star: 172 reviews (24%) ### Most mentioned pros - you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. - Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. - Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. ### Most mentioned cons - First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. - The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. - A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. ## Epos Now customer reviews Showing reviews 1-25 of 728 (page 1). ### EPOS now - a great product - Overall rating: 5/5 - Reviewer: Brendan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing #### Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues #### Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products #### Vendor response Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Great system and customer service - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. #### Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. #### Reasons for switching to Epos Now EPOS Now has a better user interface for till operators and administrators. #### Vendor response Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Overall a simple system to use - Overall rating: 4/5 - Reviewer: Heidi M. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. #### Cons I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. #### Cons The system is great to use and once you understand that the programming works in layers you will get on great #### Reasons for choosing Epos Now the system was too expensive for our needs as a charity #### Reasons for switching to Epos Now system was clunky and very poor support, not a great fit for our needs #### Vendor response Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### We Love the Ease - Overall rating: 4/5 - Reviewer: Tabitha D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. #### Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. #### Reasons for switching to Epos Now Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. #### Vendor response Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### Please for the love of God avoid them at all costs!!! - Overall rating: 1/5 - Reviewer: Godwin A. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. #### Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. #### Reasons for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. #### Vendor response Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now Replied April 2026 --- ### Avoid. Simple. - Overall rating: 1/5 - Reviewer: Russell S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up #### Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs #### Reasons for switching to Epos Now Epos now fooled me - they get you in and then trap you #### Vendor response Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team Replied June 2026 --- ### EPOS have been a great Tool for our business. - Overall rating: 5/5 - Reviewer: Ray S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. #### Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. #### Reasons for choosing Epos Now Cost vs usefulness. Easy to set up and had the reporting I wanted. #### Vendor response Dear Ray, Thank you for your wonderful review and for choosing Epos Now over the alternatives! We are thrilled to hear about the transformation in your business operations. Moving from handwritten tickets and manual calculations to a digital system is a big step, and it is fantastic to know that it has successfully cut down on mistakes and allowed your staff to focus more on customers rather than running back and forth to the kitchen. We are also glad that you feel you made the right choice regarding cost vs. usefulness. Providing powerful reporting and reliable tools at a great price is exactly what we aim for. Regarding the initial menu setup, we appreciate your honesty. It can indeed take a moment to adjust to the "thought process" of a new system, but we are glad you found your way and that the system is now working well for your needs. Best regards, Epos Now Replied January 2026 --- ### brilliant Epos - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. #### Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. #### Reasons for switching to Epos Now bleep was awful to use, kept stopping working #### Vendor response Hi Sarah, Thank you so much for taking the time to share your experience with us. It's genuinely lovely to hear that our phone support team has been able to help you quickly whenever you've needed them. We're really pleased the service has been consistently positive for you, especially after your previous frustrations with Bleep. Having reliable support that's there when you need it is exactly what we aim for. Thank you again for your kind words. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Very good in service and i loved to stay in Epos - Overall rating: 5/5 - Reviewer: naga r. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5star I want give to the epos for their service and dedication through the work and care about our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good service. When ever we need they will give the support to us so no need to worry about our business #### Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good --- ### Well done guys - Overall rating: 5/5 - Reviewer: Brendon R. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We like the service, it suits us very well..the till package is easy to use, very quick and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Problem understood and solved very quickly, agents very knowledgeable on the platform and how to resolve our issue #### Cons No negatives really..the only problem we had was the transaction rate and changed to a cheaper service. #### Reasons for choosing Epos Now Too expensive for us, nearly £5000 per year #### Reasons for switching to Epos Now Constantly failing, not a true platform and customer service diabolical.. #### Vendor response Dear Brendon, Thank you for your excellent 5-star review! We're so pleased to hear that our support team was able to quickly understand and resolve your issue, and that you're finding the till package easy to use, quick, and reliable. It's great to know that Epos Now suits your needs so well. We also appreciate your transparency regarding transaction rates and switching from a more costly and less reliable alternative. We're glad Epos Now has been a better fit for your business. If there’s anything else we can help with, please don’t hesitate to reach out. Warm regards, Epos Now Replied July 2025 --- ### Positive Professional in Pennsylvania - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. #### Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. #### Vendor response Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Perfect set up with great support team - Overall rating: 5/5 - Reviewer: Claire C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. #### Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. #### Vendor response Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Best POS in canada - Overall rating: 5/5 - Reviewer: Fouad H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best pos system easy to use the interface good easy to add items or departments or even customers i am happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use best customer service good overall experience good customer support excellent interface best #### Cons Few times it crasheed to add new customer a bit confusing also to add payment tender also a bit confusing #### Vendor response Dear Fouad, Thank you for your honest and detailed feedback! We are thrilled to hear that you find the system Easy to use and have experienced the best customer service. It is fantastic to know that you consider the interface excellent and are happy with how easy it is to add items or departments. However, we appreciate you highlighting the Cons as well. We apologize for the inconvenience caused if the system crashed a few times; stability is a top priority for us. We also take note that adding a new customer and payment tender was a bit confusing. Feedback like yours is vital for our product team, as it helps us identify exactly which areas need to be more intuitive. We will pass these specific points on to our developers to help improve the flow for future updates. Best regards, Epos Now Replied February 2026 --- ### Must use eposnow - Overall rating: 5/5 - Reviewer: Navneet K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends. #### Cons Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good #### Vendor response Dear Navneet, Thank you for your feedback and your recommendation! We are thrilled to hear that you find the system quick and easy to use and that your team can operate it with not much effort. Simplicity is key to a smooth operation, so we are glad you are enjoying the experience. We also appreciate your feedback regarding card acceptance. We understand that not being able to accept American Express can be limiting. Often, the ability to accept specific card types (like Amex) depends on your specific merchant agreement or payment settings rather than the software itself. We would love to see if we can help you expand your options. Please contact our support team so we can review your payment settings and see if we can enable American Express for you. We are glad to hear that you are otherwise happy with the system and receiving your payments easily. Best regards, Epos Now Replied January 2026 --- ### A Great Company - Overall rating: 5/5 - Reviewer: SANA J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic and amazingly brilliant! They realky do pride in their customer services and go above af beyond to help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic service Great syatem set up easy to use A great company and brilliant staff Easy to approach #### Cons Nothing! I have been with Eposn since 2020 and they are briliant. I canot fault them with my persona experience #### Vendor response Dear Sana, Thank you for taking the time to share your experience. We truly appreciate your kind words about the system and the support provided by the team. It’s wonderful to read that you’ve found the setup easy to use and that your experience with our staff has been so positive over the years. Your continued support since 2020 means a lot to us. If you ever need any assistance, our team will always be happy to help. Thanks again for your review, Epos Now Replied March 2026 --- ### 10/10 amazing - Overall rating: 5/5 - Reviewer: Keedan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. #### Cons Theirs nothing we least like about epos, we wish their was a easy loyalty card system for our customers. #### Vendor response Hi Keedan, Thank you so much for sharing this. It's great to hear that the system has been straightforward to use and that the credit option came through when you needed it most. On the loyalty side, we do have options that might work well for your customers. If you'd like to explore what's available, just drop us a line at eposnowsocial@eposnow.com and we can point you in the right direction. Really appreciate you taking the time to leave this review. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Great service but too expensive - Overall rating: 5/5 - Reviewer: Santiago H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company #### Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. #### Vendor response Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now Replied January 2026 --- ### Good and efficient - Overall rating: 5/5 - Reviewer: Prajwal K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good and very helpful with prompt service and also i would like to recommend to every one ,very good #### Cons Many times system gets hang in the middle of service and sometimes system doesnt catch proper signal #### Vendor response Dear Prajwal Thank you for your feedback and your recommendation! We are pleased to hear that you have found our service good, very helpful, and prompt. It is wonderful to know that you are happy enough with the support to recommend us to others. However, we are concerned to hear that your system gets stuck in the middle of service and experiences signal issues. We understand how disruptive this can be during busy periods when you need the till to be reliable. These connectivity and performance drops are often solvable with some targeted troubleshooting. Please contact our technical support team so we can investigate why the system is not catching a proper signal and prevent these freezes from happening in the future. Best regards, Epos Now Replied January 2026 --- ### Good service - Overall rating: 5/5 - Reviewer: Babar Mirza B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. #### Cons They are doing thier best so no complain so far. So communication is ket and always think for solution. #### Vendor response Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Great Price, Great Service, Full suite of reports to help me max out my margins - Overall rating: 5/5 - Reviewer: karl J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good - been about 8 years with Epos Now and rarely have a problem. When i have had an issue with card intergration or change of card machines the support team have been right on it on my behalf #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for money, quick at helping me with queries and solving issues, good options with types of reports #### Cons Have to pay extra for early hours, late hours and weekend support which can be annoying for us if we find we have an issue that needs urgent attention #### Vendor response Dear Karl, Thank you for your detailed feedback! We're delighted to hear that you’ve found great value in our system over the past eight years and that our support team has been quick and helpful whenever issues have arisen. It’s fantastic to know you appreciate the reporting options and the assistance with card integration and machines. We also appreciate your note regarding extra charges for early, late, and weekend support and will take it into consideration to help improve the service experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now Replied August 2025 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free #### Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it #### Reasons for switching to Epos Now EposNow is better in retail environment --- ### Fast and easy - Overall rating: 5/5 - Reviewer: Valerij R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction. #### Cons sometimes when you get the same stock with the same barcode, some of the items dissapear, not to often. #### Vendor response Dear Valerij, Thank you for your feedback! We are pleased to hear that you find it Very easy to find or add products and change prices. Speed is essential in a busy environment, so it is fantastic to know that the card reader is working very fast and that it is very fast to retry a transaction when needed. We also appreciate you highlighting the issue where sometimes... items disappear when dealing with the same stock with the same barcode. While we are glad this happens not too often, we want to ensure your inventory is always 100% accurate. We will pass this specific technical feedback to our development team to investigate why this might be occurring. Best regards, Epos Now Replied February 2026 --- ### Very Bad Experience - Overall rating: 1/5 - Reviewer: Kamal P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very bad since closed the business #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ok system found complicated when putting item into menu and also lot of issues while talking to payment terminal. #### Cons Service is really bad specially when closed the business just month ago still following up for canceling the subscription and direct debit called 6 times everyone over the phone promised to help me and confirm once all done but still waiting and its over the month now. #### Vendor response Dear Kamal, We’re very sorry to hear about the difficulties you’ve faced both with the system setup and the ongoing cancellation process. We understand how frustrating it is to keep following up, especially after your business has closed — this should have been handled much more efficiently. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your request, confirm the cancellation status, and ensure any remaining billing concerns are resolved promptly. Thanks again for your share, Epos Now Replied October 2025 --- ### Efficient and Perfect system which is easy to use. - Overall rating: 5/5 - Reviewer: Onias Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best experience so far. I have not experienced any problems so far and If I do staff is always there to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their payment system is well organised, no hidden costs as everything is straightforward. The system is simple and straightforward and has no complications, anyone can use it. #### Cons None as everything is tailored towards making the whole system robust. No loopholes identified so far.. #### Vendor response Dear Onias, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system straightforward and easy to use, and that your experience with our support team has been positive. We’re pleased that everything has been working well for you so far and that the platform is meeting your expectations. Should you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/epos-now-profile/reviews/?page=2) --- Epos Now Reviews, Pros and Cons - 2026 Software Advice