I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software.

Product is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.

I wish there were more yarn and knitting notions vendors integrated into the system.

Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!

Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.

We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction.

So far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN.

The merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain.

This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.

Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.

I also love being able to track repairs, replacing our previous hand written system. Priceless.

Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

I have been a believer ever since i saw them at the Namm show.

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

The con is not a Rain problem it's not having the time on our side to complete at this moment.

No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years.

We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.

While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be nice to be able to create custom reports. The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly. Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming.

Anyone who has migrated from one system to another knows how time-intensive and frustrating the whole process can be. RAIN's support team made the onboarding experience as painless as possible. Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help. It's also encouraging to see their development team constantly fixing bugs and rolling out new features. They are not the kind of company to rest on their laurels.

RAIN lives in the cloud and being able to access our POS from any device is a huge advantage over the POSs we were using before. The Rent-To-Own module helped simplify a very important part of our business. Integrating with REVERB has helped extend our e-commerce reach across the country. The user interface is clean and user-friendly; just what you'd expect from a modern cloud-based platform.

The marketing platform did not meet our expectations. The email marketing in particular is not up to what I would consider industry standard in terms of the template builder, contact management, scheduled emails, segmented lists, and analytics. We have since dropped that add-on and went with ActiveCampaign which is light years ahead.

The main reason I implemented the POS option was to help me with inventory control. Prior to using POS I didn't know how much inventory was in stock and therefore I was receiving orders for inventory that I didn't have.

I think the customer service is very good. Recently I wanted my homepage to be updated and revamped. They worked very quickly and efficiently with me to get give it a new look and within a few days I had a website looks very modern and professional. Also, I really like the marketing package. I used the POS for several years before adding the marketing feature. I like the automatic emails that it sends to my customers every week. Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.

I do not like the way the inventory receiving works. It is supposed to be integrated with some of my vendors but doesn't seem to be complete or accurate. Also, I really wish that the email marketing was easier to use and more robust.

I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.

You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.

They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.

Rental, class, and automatically populating the website is a big help for us saving time. It hasn't really made us more money as advertised.

Overall, this product has helped us get our products on the web and other selling sites quicker than in the past. The rental and class features have saved us a bunch of time

Too many bugs in almost every feature. In addition, bugs are fixed and changes are made without communication to the user base. Rain keeps adding features but the basic features still are buggy especially in accounting for costs and inventory valuation. In addition, once a bug is submitted and sent to development, we are not sure of the timing of the fix or the actual fix.

Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.

This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.

There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.

Inventory management

Built in videos and the ability to view both of my stores inventory

I’d love if it worked with Comment Sold and Ship Station

I love this company. I've been with them from their initial start in our field of music schools, and they have developed very quickly. They still have a feel of a small company, and I feel like if I need an aspect or tool developed, I have a pretty good chance of being heard and considered.

The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.

I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.

Ecommerce is great! Great Support!

The Software is so easy to use and if you need help the support team is always willing to help.

I would like the software to integrate with Facebook and Instagram.

We searched for over 3 years for an new point of sale that would fit our needs and allow us to expand in the future. It was important to have a seamless integration of our brick and mortar location and our online store. Rain really shines above all the other options with more functionality at an affordable price. This has allowed us to grow our online presence tremendously to help keep up with the ever growing online sales market. The continued software updates and helpful customer support makes for a personal and dedicated feel to helping our business thrive. We have recommend it to several other businesses and they have been thrilled as well. Thanks Rain!

Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system

Updates can be slow to release, lacks a little in the reporting functionality

I’ve been suffering through the Rainbow pOS for the past three years. Hands down the worst POS I’ve ever encountered. Only reason we haven’t changed is the hassle of doing so. Once you become a Rain user you’ll have access to a feature that helps to recommend what features you’d like to see. This is probably the best feature only because I can see how every other user of Rain is as frustrated as I am. They keep saying they are making improvements but nothing ever changes.

Rain is cloud based software. It’s pretty inexpensive compared to others Works on any computer with internet.

Reporting is lacking Have to click three buttons to print a receipt Glitchy and buggy Inability to remove items from orders that don’t ship complete Customer service is lacking