--- title: "Rain POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rain POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rain POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/rainpos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) / Rain POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/rainpos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/rainpos-profile/alternatives/) # Rain POS User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 76 reviews (57%) - 4 stars: 28 reviews (21%) - 3 stars: 13 reviews (10%) - 2 stars: 4 reviews (3%) - 1 star: 13 reviews (10%) ### Most mentioned pros - It was a wonderful experience, glad they have such great customer service! - The wonderful support and help with kindness! - I like the integration with My Music Staff. ### Most mentioned cons - The Sales Tax report is the worst, it does not break out non taxable items you must report in Colorado. - As an IT professional and website designer, they were too basic, and they struggled to understand basic tech and web dev questions. - Things that were "SOLD" to me never worked properly, when I cancelled my subscription I was told things were not completed as they were supposed to be. ## Rain POS customer reviews Showing reviews 1-25 of 134 (page 1). ### Rain Retail (Like Sew) - Overall rating: 4/5 - Reviewer: Tawni Y. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated. #### Cons They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process. --- ### Helpful Service - Overall rating: 5/5 - Reviewer: Carma K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It was a wonderful experience, glad they have such great customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The wonderful support and help with kindness! #### Cons Nothing the service is great and the people are kind! #### Reasons for switching to Rain POS It was not very user friendly and we encounter problems. --- ### The future of how small businesses survive - Overall rating: 5/5 - Reviewer: Miles S. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating. Outstandingly responsive customer service! #### Cons Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment. --- ### Great System for Small Business - Overall rating: 5/5 - Reviewer: Tee A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition. #### Cons There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off. #### Reasons for choosing Rain POS They offered a product that met both my retail instore POS needs but also got my business online without much effort. The implementation came with a web design, importing existing data from my old system and was most affordable for a business of my size. #### Reasons for switching to Rain POS I wanted to take my products online with ease. #### Vendor response Thank you Tee! We appreciate your partnership and we look forward to growing with you! Replied July 2024 --- ### Rain/LikeSew vs GoDaddy - Overall rating: 4/5 - Reviewer: Molly H. - Verified reviewer: Yes - Industry: Textiles - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am glad I took the plunge, put in the work, with the help of friends, and moved the shop over to Rain/LikeSew this past summer. It was worth the hard work and effort. I can now offer my customers specials and appreciation programs, keep up with inventory and manage files more efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into. #### Cons There could be some improvements in the email marketing program and the inventory receipt areas. #### Reasons for choosing Rain POS I had used Shopify at a friends business and I didn't like it. #### Reasons for switching to Rain POS I had no control over inventory management and it was time to renew my GoDaddy products. #### Vendor response Thank you Molly for your response! We appreciate your partnership! Replied July 2024 --- ### Do Not Recommend - Overall rating: 1/5 - Reviewer: Alexis M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible experience. The onboarding experience was terrible. It felt like they cater more to folks who don't know how to use technology. As an IT professional and website designer, they were too basic, and they struggled to understand basic tech and web dev questions. The website builder is trash, overpriced for what you get, and the onboarding process wastes time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I tried hard to dig down deep to find a positive, but I genuinely disliked the whole journey. #### Cons The website builder was terrible. They charged a ton of money to do no website design and then presented a trashy website builder that does not let you edit the style/design of your site. #### Reasons for choosing Rain POS My mom, who has a technology fear, was pursued by a user who had Rain POS prior. --- ### Not user friendly - Overall rating: 2/5 - Reviewer: Alisa C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Not a good experience at all. I ran this system in my shop for a year, it was expensive ($100 more than the system I went back to). I was referred to this system by another quilt shop who absolutley loved it. It was not a good experience for me. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Their program to enter work orders and remove product from inventory was amazing! I wish they would have this option "sold seperatley" #### Cons Program to run a quilt/fabric shop never worked properly. Was very UN user friendly, I had no control over any aspects of ringing up a sale. Things that were "SOLD" to me never worked properly, when I cancelled my subscription I was told things were not completed as they were supposed to be. #### Reasons for switching to Rain POS This was highly reccommended to me by another quilt shop. Was supposed to make running my store so much easier. --- ### Taking Full Advantage of Rain is a Big Job - Overall rating: 3/5 - Reviewer: Aurora S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive. #### Cons The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them. #### Reasons for choosing Rain POS I got a postcard in the mail and called up. The sales pitch was good and it had more features specific to music stores and at the time I liked the idea. #### Vendor response Thank you Aurora for your feedback! We are reviewing your response as it we are striving to always improve. Thank you! Replied February 2024 --- ### Excellent for Music Stores! - Overall rating: 5/5 - Reviewer: Travis T. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better. #### Cons One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually). #### Reasons for choosing Rain POS Overall features: website/online platform integration, ease of use, extensive initial training and mobile friendly platform. #### Reasons for switching to Rain POS AIMsi was very antiquated and not user friendly. Support was spotty and typically condescending. At the time there was no seamless website integration and we were tied to licenses on desktop machines. That is not very useful when we're on the road at a school and need to access our POS. #### Vendor response Thank you so much Travis for your response! We appreciate your feedback! Replied July 2024 --- ### Switched to Rain from Lightspeed - Overall rating: 5/5 - Reviewer: Roger N. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with. I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integrated Marketing Automatic "pushing" of items to our Reverb.com Account Lightweight on system resources on our iMac's #### Cons Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal. Register is Average and would prefer ability to see cost of products on screen. In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input. Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts. Layaway Screen has some great features, but workflow is a bit convoluted. Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow. #### Reasons for choosing Rain POS Price, integrated marketing features and the ability to "push" items to Reverb.com. #### Reasons for switching to Rain POS Price at first - Lightspeed wanted us to pay 40% MORE than we did previously and provide us less. #### Vendor response Thank you so much Roger for your response! We appreciate your feedback! Replied July 2024 --- ### Rain Point if Sale has taken our small business to the next level! - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call! #### Cons We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint! #### Reasons for choosing Rain POS A huge part of why I picked Rain, was the staff that I initially talked to. They gave me the confidence I had that they would provide me with what I need - and they delivered! Customer service was a huge and deciding factor in my purchase! #### Reasons for switching to Rain POS With Moneris, I had a point of sale system, a separate website, and our inventory was hard to keep track of in two different systems. With that system, we could only sell products in a single size, and we need to be able to sell fractions of an item. For example, we could not sell 1.5 m of an item, as it would not recognize the half metre. With Rain Point of Sale, we can sell 1.1 m, 1.2 m, etc. and give the customer exactly what they asked for. Our old system also would not update our inventory when an item was sold online, and with Rain everything is completely integrated! #### Vendor response Thank you so much Kim for your response! We appreciate your feedback! Replied July 2024 --- ### Rain POS for Yarn Stores - Overall rating: 4/5 - Reviewer: Laura R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update. #### Cons While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be nice to be able to create custom reports. The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly. Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming. #### Reasons for switching to Rain POS We wanted to integrate our website and our point of sale system. #### Vendor response Thank you so much Laura for your response! We appreciate your feedback! Replied July 2024 --- ### Don't do it! - Overall rating: 1/5 - Reviewer: Stacy B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Not ready for prime time. Too many unresolved issues. They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know. I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount. I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Cloud based. No software to support or maintain. #### Cons Lack of support and woeful capabilities for multi-store operations. #### Reasons for choosing Rain POS NA I did not choose it. Ans I likely would not have. #### Reasons for switching to Rain POS RMS End of life. Otherwise I was not consulted on the choice of RAIN. I had reviewed it a couple years earlier and decided there were too many deficiencies in key features. #### Vendor response Thank you for your candor Stacy! Although it is difficult to read but it does help expose where we need to focus our time and attention. Thank you so much! Replied July 2024 --- ### Like Sew Website Long Time User - Overall rating: 5/5 - Reviewer: Susan H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customer service is awesome. [SENSITIVE CONTENT] help with every problem or question I have ever had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Each upgrade and added function has been beneficial to my business #### Cons Need more flexibility with the slideshow #### Vendor response Thank you Susan for your response! We appreciate you! Replied July 2024 --- ### The POS system that I was looking for. - Overall rating: 5/5 - Reviewer: Jeremy C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions. I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa. So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades. So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, and integration with our e-commerce site. #### Cons There are a few features that I'm waiting on that will tailor the system more for the music industry. #### Vendor response Thank you so much Jeremy for your response! We appreciate your feedback! Replied July 2024 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support. Software is easy to understand after basic lessons. #### Cons Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else) #### Reasons for switching to Rain POS Wanted both stores on the same system. #### Vendor response Thank you so much Kim for your response! We appreciate your feedback! Replied July 2024 --- ### We are very pleased with the software and support! - Overall rating: 5/5 - Reviewer: Rosanne P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn, install, and use. Reports are easy to understand. Customer support when you call in is EXCELLENT #### Cons There are some things inherent in our business that it does not accommodate AND they have not updated. We've asked for some additional options and they've not happened. #### Reasons for choosing Rain POS The ability to work within our quilt-shop parameters. Using quantities that are not integers, etc. --- ### Disappointing compared to the hype of what you are getting. - Overall rating: 3/5 - Reviewer: Sissy H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros So far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN. #### Cons The merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain. #### Vendor response Thank you so much Sissy for your response! We appreciate your feedback and look forward to fixing the gaps where you are experiencing problems. Replied July 2024 --- ### CIOS opinions - Overall rating: 4/5 - Reviewer: Angela G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically. #### Cons customer service hours - no help at night or on weekends and response has been slow. #### Reasons for switching to Rain POS to be able to have an ecommerce site #### Vendor response Thank you Angela for your feedback! With your candor we are able to grow and learn where the gaps are. Thank you! Replied July 2024 --- ### Excellent value for Service - Overall rating: 5/5 - Reviewer: Pam M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been quite positive. In fact I have recommended them to other local business owners. The serves has enhanced my business. My clients give rave reviews on my website! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform Rain provides is user friendly for a Non-tech person as myself. It was fairly straight forward to populate and personalize my website to fit the needs of my business and clients. Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent. #### Cons Least favorite is the recent difficulties sending a newsletter. My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult. Without the help of my husband a professional IT person, I could not have completed the changes myself. #### Reasons for choosing Rain POS User friendly, having a great dashboard and templates for me to fill in the data for my business. And it allows my site to grow and change as my business does. #### Vendor response Thank you so much Pam for your response! We appreciate your feedback! Replied July 2024 --- ### My thoughts on Rain POS - Overall rating: 5/5 - Reviewer: Connie A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I would recommend them to anyone. This is a great experience for me and my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the excellent customer service. #### Cons I would like my on sale items to show up immediately. #### Reasons for switching to Rain POS Better customer service. Better website. Better overall experience. --- ### We love RAIN POS - Overall rating: 5/5 - Reviewer: Sondra K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I highly recommend RAIN. Having our inventory on our website has been so helpful and using RAIN has been very easy for my team to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that Rain POS integrates with a website! I also love that RAIN continues to listen to suggestions and strives to add new features. #### Cons There are some reports that would be helpful. #### Reasons for choosing Rain POS Cloud based. Better price. #### Reasons for switching to Rain POS I wanted a website that featured our products and could tie into our POS inventory. I made the switch when RAIN developed a relationship with our largest vendor, Notions Marketing. That has made adding inventory into our system so much easier. --- ### User friendly POS/Website for a small business. - Overall rating: 5/5 - Reviewer: Todd K. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds. I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task. Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone. Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service. Overall I am extremely happy with Rain and have recommended it to several other business in my area. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use even for a person not formally trained in computer technology. #### Cons Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved. #### Vendor response Thank you so much Todd for your response! We appreciate your feedback! Replied July 2024 --- ### Calico Cupboard - Overall rating: 5/5 - Reviewer: Sherry M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased. #### Cons There are always features and issues that could be improved upon but right now I'm happy with what we have. #### Reasons for switching to Rain POS Better options, better pricing, better customer service. #### Vendor response Thank you so much Sherry for your response! We appreciate your feedback! Replied July 2024 --- ### Neat system horrible customer service - Overall rating: 2/5 - Reviewer: Rich M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered As a product it’s great but as a company it’s horrible. Terrible customer service and support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It was all in one with a nice platform. Handled customer accounts and payment links built into the invoices. #### Cons They promised the world and delivered nothing. The on boarding took months and I had to pay for service during the $2,000 cost of onboarding. Then when we went to cancel they said you have to give us a notice. Why you said zero length contract. #### Vendor response Rich thank you for your response. I am sorry for your experience and we want to make changes for the better. I know you mentioned you had a horrible experience but can you elaborate more about your experience as we are searching for feedback on how to get better? Replied February 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/rainpos-profile/reviews/?page=2) --- Rain POS Reviews, Pros and Cons - 2026 Software Advice