I love that it has a booking calendar for appointments, client management, and POS all in one! Super straight forward for inventory, scheduling, adding employees and clients to the system.

There are a few areas that could be more user friendly. Overriding and customizing things like packages and gift certificates is a little messy.

Overall happy with software, would just like to see more capabilities after 8 years with company that fit the needs of day Spa business. We had trialed Meevo during and they had some great features, overall our experience was terrible with them, but some cool features they had were front desk profit focused. As example, pop ups for services notes about service to ask client when booking, service suggestion for similar services when booking one to suggest others. Product recommendation based on past purchases.

VIP support moreso when we were desktop version and dealing with [SENSITIVE CONTENT] was amazing! Many thanks to her! The working and self diagnosis of problems is easy with this system.

Now being cloud based definitely want to see memberships updated so when a failed payment, you can make the payment and not have to cancel member and restart, have had many issues with that since moving from desktop. Also had to found a work around to let us make membership purchase, to be "until canceled" we have to first click end date then click back to until canceled and then it works. Would like to again see the ability to add a prepaid service on an account like we could in desktop. Would also like to be able to change client name on a ticket as we were able to "change client" on ticket in desktop version. For tickets, it would be helpful to have more edit capability once they are closed, to edit service/professional/payment and change/and do partial refund. For gift cards would like to see ability to auto populate a number. For reporting, sales totals for each employee for a week would love the ability to "copy" a table like desktop version instead of having to download and upload as we utilize Google sheets and not Excel. Online giftcar would love to be able to offer promotions and not have to pay a third party for to offer things like, buy $100 get $25 for free. I've sent quite a few things through to support already to ask for feature requests. One last one off too if my head is for text marketing when making a one time campaign, to send out for last minute opening deal to be able to just send "now" or immediately I stead of having to choose the next hour.

Ease, scheduling confirmations, tech support

Reporting, aveda benchmark report is very blurry

Unpleasant. I had a text conversation with a rep who told me that we could cancel the subscription we had through a website and that it would end at the end of our current billing period. The billing period ended and they claimed that we had not cancelled our service. We were billed for the next month and it took about a week and a half to get it situation rectified. Then they disconnected the service but clients were still able to access the online booking and leave us msgs in the chat. To their credit they did get this fixed immediately.

It was nice to look at. It was easy to add credit cards to peoples accounts.

The credit card processor was never working. It would show that a payment did not go through but it actually had. We had angry clients who were inadvertently been charged twice. The online booking was next to impossible for most clients.

Quality product. We tried a different program, DaySmart is user friendly and easier to use.

We have the main system at the salon and I pay for remote access for my phone. It’s wonderful to be able to check my schedule and make changes as needed. Email reminders are great.

Cost. It’s salon owners choice. There are free programs online to download but most have needed upgrades such as reminders, for a cost. Sticking with DaySmart for now.

It’s been a great software to start with and has worked well for my small business. There are small things I would like to see changed but for the most part, it’s been good and is a reasonable price.

I like the ease of use, it’s pretty easy to navigate around. Lots of helpful reports for the business and very detailed client profiles. The text reminder are great to have as well!

There are certain features as a stylist that need to be tweaked. One is, for example, If a client comes in and wants to only buy product, you can’t just close it out, it has to have a service with it. Also, there is a limit on the amount of texts per month, and you pay for overages. Seems like we are past those types of charges in this day and age. I would certainly use the marketing more if that wasn’t the case. Very limited customer service if you have a lower end package. That should be there for everyone if you want them to be satisfied.

I have been using day smart Salon Iris for 12 years They have made so many improvements over the years. During the pandemic they were so easy to deal with and didn't charge the monthly fee for a small period of time which was extremely helpful.

Love How easy it is to use. Keeps all client information in one place making it easily accessible.

The one feature I feel that is missing is for the online booking. I wish there were a way to take a deposit and block a client.

Every time that I need help with the software I call and every representative explain me very well.

I like everything, and every day that I can take a look more deep in the software is more than I didn’t knowledge that I can do!

Is not difficult it’s super easy to manage.

Customer service was great helping me set up! Love everything about the software..easy to use and set up

Easy to use..great customer service set up was easy

Nothing..love the product everything was easy to use

Feels like a bait and switch due to the over promising of features for growing and scaling salons that are not available.

Client reminders, employee set up and service set up was simple

Back bar inventory can not track by price or employee (needed for hybrids). They have only ONE merchant account option to use through them (Card Connect). This merchant account system is AWFUL. It’s not easy to set up, very slow and support is very bad -READ THEIR REVIEWS FIRST! Overall this software is very slow. Takes longer times for simple checkouts with extra steps. Booth rent or hybrid salons need not bother.

We have been using salon iris for 6 years . I love that the system updateds often they are always adding a new feature which is great for no additional cost. The points reward system given my customers loyal campaign for no additional cost.

I love the moblie feature for my spa to book appointment using there phones and she there shedule in real time

I wish as a administrator i could see more detail information using moblie . I wish the credit card functions would work for Caribbean countries so we could do more

As a salon owner I’ve searched for years for the PERFECT software. While there is no one perfect fit, Salon Iris fits the bill for us the closest! We have as many as 25 stylists a day to keep track of. This software makes it so easy to keep track of appointments and what rooms are needed to use. Appointments can be color coded depending on what service it is. Stylists can easily edit and book appointments from their phones or computers. Salon Iris offers amazing extras at no cost! Email receipts are so wonderful and convenient. Standing appointments make it easy to book your regulars for up to a year at a time. They also offer appointment reminders which really cuts down on “no shoes” and cancellations. You can search for availability for those walk ins and call ins. Salon iris is definitely a keeper! We’ve looked at pretty much all of the software out there and this is the BEST I’ve found!

Easy to use with options of drag and drop appointments, can schedule multiple stylists, can book different rooms for different services, email client receipts, appointment reminders.

Nothing! It’s been great! I haven’t found anything that I haven’t liked. Been using it for 8 months and am still happy with it.

Our experience with Salon Iris has been really great, with expanding to multiple stylists it has been very easy transforming to online booking since we do not have a receptionist.

My team and myself love salon Iris and the features that provides. We most importantly love that it automatically sends out reminders to clients at the time of booking. It also makes it really easy as a owner that I can make appointments from my phone for not just myself that all of my employees.

While Salon Iris does have most features we like there are a few features that it is missing. For example, we would like to be able to go in and re-send text messages and see what text messages were sent. We would also like the option that if someone is booking a service with multiple people in the salon we would be able to book that all at one time instead of having to go make the appointment separately with each person. Lastly, when checking out it would be nice to have a way to edit the transaction instead of needing to completely void out the transaction if cash is accidentally hit instead of card.

We have always had good responses with customer service

Very user friendly, we are overall happy

There are a few things that other systems have that they do not. EX: Individual sheets for each client instead of one sheet for entire day. Also when you put in a standing appointment for the year it will not give you an error message if it overlaps with another appointment