I love that it has a booking calendar for appointments, client management, and POS all in one! Super straight forward for inventory, scheduling, adding employees and clients to the system.

There are a few areas that could be more user friendly. Overriding and customizing things like packages and gift certificates is a little messy.

Overall happy with software, would just like to see more capabilities after 8 years with company that fit the needs of day Spa business. We had trialed Meevo during and they had some great features, overall our experience was terrible with them, but some cool features they had were front desk profit focused. As example, pop ups for services notes about service to ask client when booking, service suggestion for similar services when booking one to suggest others. Product recommendation based on past purchases.

VIP support moreso when we were desktop version and dealing with [SENSITIVE CONTENT] was amazing! Many thanks to her! The working and self diagnosis of problems is easy with this system.

Now being cloud based definitely want to see memberships updated so when a failed payment, you can make the payment and not have to cancel member and restart, have had many issues with that since moving from desktop. Also had to found a work around to let us make membership purchase, to be "until canceled" we have to first click end date then click back to until canceled and then it works. Would like to again see the ability to add a prepaid service on an account like we could in desktop. Would also like to be able to change client name on a ticket as we were able to "change client" on ticket in desktop version. For tickets, it would be helpful to have more edit capability once they are closed, to edit service/professional/payment and change/and do partial refund. For gift cards would like to see ability to auto populate a number. For reporting, sales totals for each employee for a week would love the ability to "copy" a table like desktop version instead of having to download and upload as we utilize Google sheets and not Excel. Online giftcar would love to be able to offer promotions and not have to pay a third party for to offer things like, buy $100 get $25 for free. I've sent quite a few things through to support already to ask for feature requests. One last one off too if my head is for text marketing when making a one time campaign, to send out for last minute opening deal to be able to just send "now" or immediately I stead of having to choose the next hour.

Ease, scheduling confirmations, tech support

Reporting, aveda benchmark report is very blurry

Unpleasant. I had a text conversation with a rep who told me that we could cancel the subscription we had through a website and that it would end at the end of our current billing period. The billing period ended and they claimed that we had not cancelled our service. We were billed for the next month and it took about a week and a half to get it situation rectified. Then they disconnected the service but clients were still able to access the online booking and leave us msgs in the chat. To their credit they did get this fixed immediately.

It was nice to look at. It was easy to add credit cards to peoples accounts.

The credit card processor was never working. It would show that a payment did not go through but it actually had. We had angry clients who were inadvertently been charged twice. The online booking was next to impossible for most clients.

Quality product. We tried a different program, DaySmart is user friendly and easier to use.

We have the main system at the salon and I pay for remote access for my phone. It’s wonderful to be able to check my schedule and make changes as needed. Email reminders are great.

Cost. It’s salon owners choice. There are free programs online to download but most have needed upgrades such as reminders, for a cost. Sticking with DaySmart for now.