About Salon Iris

Salon Iris features all-in-one cloud-based or on-premise software solutions suitable for booth renters to multi-location hair and nail salons. With mobile and tablet apps, remote access and a custom website with online booking options and client login portal, Salon Iris allows salons to track clients and client notes, client service and purchase history, manage appointments, maintain product inventories, manage employee schedules, process payroll and market services.

The solution features automated text message appointment reminders and confirmations, QuickBooks integration, Facebook appointment booking options, POS, automated email marketing and more. Integrated credit card processing options allow for offering clients memberships and packages...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

210 Reviews of Salon Iris

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(137)

137

4 stars

(48)

48

3 stars

(13)

13

2 stars

(3)

3

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 210 results

October 2017

User Profile Picture

Autumn from Seasons Salon and Day Spa

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

We've been partnered with Salon Iris for 9yrs now and Love everything about the software. Easy to us

Scheduling, details, customer service. Organizations

Pros

Easy to use, customizable, easy to teach, detailed, always improving, reports, user friendly , online scheduling.

Cons

The app costs extra money, updates we've lost data, doesn't have copy and paste option for appointments Anymore

February 2020

Cassandra from Love and Hair Peace Salon

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best booking system hands down

Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .

Pros

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

Cons

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

Reasons for Choosing Salon Iris

Its features and functionality are far superior to anything else on the market

Reasons for Switching to Salon Iris

Because Vagaros website would crash and freeze up constantly leaving us without a way to check out clients .

May 2021

User Profile Picture

Sarah from Private

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

May 2021

Enjoyable Experience

Salon Iris just needs a way to transfer and transition companies that want to switch and not just start up, but they have a 5 gold star product on their hands here.

Pros

I loved that this was a totally, completely, 110%, didn't leave anything out, comprehensive plus the kitchen sink software system for running any small business. It covered emails, advertising, websites, payments, scheduling and booking, literally not a stone unturned. This made the process of starting a fledgling company absolute as cohesive and efficient as possible in a rather visually capturing way.

Cons

We ended up not choosing them to use though because of the comprehensiveness and total coverage because it would have been too difficult to integrate their entire system in with the system/s already being used because some had been purchased already and the clinic was already up some running. If we could have switched all our existing data and moved it in to their new system during its initiation, it would have been chosen hands down.

February 2019

Nikki from Hair Extensions by Nikki

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2019

Been using salon iris 7 years

Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Pros

+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from

Cons

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare

Response from DaySmart Software

Replied March 2019

We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export, a simple process that any of our Support staff could walk you through. Salon Iris exports your entire client list to a text tab delimited file which can be easily imported into Excel for viewing purposes. It does "look weird" in text format but once loaded into Excel it is very easy to view. Open Excel and click and drag the file into Excel. You can also run a Client Report within the software that exports to Excel. Chose that option under Tools Export.

January 2020

Joseph from Joey & Company Salon

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Salon Iris Review

It's great that the client can have an interaction with the software Having the ability to view the appointment book without being in the salon

Pros

The ease of use, can be used immediately after unpacking Keep track of your financial health Tracks your product usage Gives you a great database of your clientele

Cons

When there is no internet, you cannot view your appointment book If the server is down so is the client (if you have more than one computer) No manual Too many add on's that cost you additional funds Weekly total's have to be done one day at a time No loyalty discounts for continued purchasing

Reasons for Choosing Salon Iris

Have the ability to own the software without additional fees or updates

Reasons for Switching to Salon Iris

I could not purchase the software