Finding software can be overwhelming. We've helped thousands of retailers choose the right retail management software so they can collect and analyze sales data and automate transactions.
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Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including gen... Read more
Lightspeed Retail FrontRunners 2021
Lightspeed RetailFrontRunners 2021
Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory man... Read more
Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada. In addition to point of sale functionality, AmberPOS incl... Read more
AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and ... Read more
Epicor retail POS and business management solutions are designed to help independent retailers work smarter, not harder. With more than 45 years of experience built-in, Epicor retail solutions help retailers in nearly 8,000 locati... Read more
Agiliron cloud-based point-of-sale (POS) solution is designed to serve both in-store and mobile businesses as well as online sales channels. The system offers a host of features that work in tandem with the point-of-sale solution,... Read more
Ordorite offers a fully end-to-end management software solution for furniture, bedding and related retailers. The system can manage every aspect of your business from point of sale, inventory control, warehouse management, deliver... Read more
COMCASH ERP is a cloud-based retail management solution that caters to multi-channel and multi-location retailers. The point of sale module utilizes multi-touch capabilities allowing users to navigate the menu similarly to th... Read more
CAP Retail Point of Sale FrontRunners 2021
CAP Retail Point of SaleFrontRunners 2021
CAP Retail Point of Sale is built to support retailers, including specialty businesses such as tobacco and vape shops, liquor, wine and beer stores, lawn and garden centers, hardware stores, convenience stores, groceries and marke... Read more
GiftLogic is a retail management solution for small businesses. In addition to Point of Sale, the solution includes inventory management, customer management, and e-commerce integrations. GiftLogic is an on-premise solution, and c... Read more
CStoreOffice is a cloud-based inventory management solution by Petrosoft that helps businesses to keep track of their inventories and manage other back-office operations. CStoreOffice helps managers to eliminate dead inventor... Read more
STORIS provides integrated retail software solutions for furniture, bedding, and appliance retailers. STORIS has been serving the home furnishings industry for 30 years. STORIS’ technology platform enables retailers to implement a... Read more
Heartland Retail, formerly Springboard Retail, is a web-based retail solution designed for multi-channel and multi-store retailers. Heartland's point of sale system is fully accessible through any modern web browser on any de... Read more
Data Age provides point of sale (POS) solutions for pawn shops and other specialty retailers. The systems offer optical identification scanning, barcode/UPC scanning, biometric validation and law enforcement reporting. The sy... Read more
Visual Retail Plus is an integrated system that gives retailers a single centralized location to manage Point of Sale, Inventory Management and more, all tailored to each retailer's unique needs. With more than 20 years in the ind... Read more
Designed for independent and enterprise retailers, MyPOS Connect is a cloud-hybrid POS solution that allows businesses to create a POS experience for any retail business function and optimize engagement, sales, purchasing, and inv... Read more
RICS Software is a POS and Inventory Control platform for footwear, apparel, and accessory retailers as well as single-store, multi-store, and franchises. RICS provides easy to implement, learn, and use Point Of Sale, Inventory Ma... Read more
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From a technology perspective, it’s a glorious time to be a retailer. Even the most basic retail point of sale (POS) systems on the market today have evolved into full-fledged retail management systems. In fact, "retail management system" is probably a better name for today’s POS systems, given the many features they offer.
Here’s what we'll cover:
What is Retail Management Software?
What Are the Common Features of Retail Software?
What Are the Benefits of Adopting Retail Software?
Essential Hardware for In-Store Retail Management Systems
Retail Management Software Tips for New Buyers
What is Retail Management Software?
Retail management software is technology that helps business owners drive more sales with applications that include point of sale features, inventory management, retail customer relationship management and more. These solutions often include hardware for payment terminals and can support mobile devices.
Common Features of Retail Software
There are some core features that all retail management systems offer. The complexity and breadth of these features varies between systems, but in some capacity, a retail management system should offer the following five features:
Core Retail Management Software Features
| POS/Transaction automation | Automates the assignment of prices to items at checkout and processes payments. Mitigates some human error from cashiers. Adjusts inventory levels accordingly. |
| Inventory management | Tracks inventory levels and makes real-time adjustments as products are purchased. Alerts retailers when stock amounts drop to defined level. Allows for more efficient and detailed organization of inventory. Offers reports on inventory movement to spot trends. |
| Reporting and analytics | Records and analyzes sales data and business performance and turns it into easily understood reports and dashboards. Incorporates inventory figures as well as other expenses to provide accurate snapshot of revenue leaks or opportunities. |
| Retail customer relationship management (CRM) | Stores customer information and purchase history. Enables retailers to track contact information, key dates such as birthdays and anniversaries and preferred items to market to customers. |
| Employee management | Completes tasks such as shift scheduling. Often provides ability to clock in and out. Keeps track of employees’ hours for payroll. Can also assign sales commissions. |
For single-store retailers, a retail management system offering these core features is likely more than enough power to get you going.
For retailers with an online store or more than one brick-and-mortar location, there are some extra features you might want to consider folding into your retail management system. These additional feature could include:
Advanced Retail Management Features
| Merchandise management | Enables in-depth structure and organization of inventory management, often broken into assigned stock keeping units (SKUs). Provides analytics for pinpointing purchasing trends. Interacts between multiple stores to create one master merchandise repository. |
| Warehouse management | Automates the tracking, locating and management of inventory within a warehouse. Commonly includes capabilities such as positioning/locating system for products, order receiving and invoice management. |
| Business intelligence | Similar to the retail reporting and analytics capabilities of a POS system, but with increased detail to accommodate larger businesses, e.g., multi-store data integration and analysis. |
Benefits of Adopting Retail Software
A properly implemented retail management system should help business owners drive more sales, better manage inventory, efficiently direct employees and get back more time in the day due to process automations.
More specifically, the benefits of using a retail management solution include:
Increased efficiency at checkout. Perhaps the most important benefit of retail software is the improvement at the point of transaction for both employees and customers. Retail systems integrate with credit card processors, cash drawers, digital displays, receipt printers and barcode scanners to minimize transaction completion times.
Improved inventory and merchandise management. As you and your retailer peers know, maintaining proper inventory levels is a delicate dance. This is especially difficult with little or no software support for tracking and controlling inventory. Insights gained from inventory and merchandise management features provide unparalleled transparency for managing stock levels. For example, bakery software helps manage inventory for ingredients and products used at a bakery.
Actionable customer management insights. Retail CRM applications enable you to learn about and track customers, so you can offer more personalized interactions. Customer databases that house purchase histories, contact information and even loyalty program profiles allow for targeted emails and other marketing promotions. Developing a strong repeat customer base is often dependent upon the effectiveness of your CRM.
Overall increased efficiency and transparency into business. Retail management software eliminates much of the grueling time spent completing tedious manual processes. This gives you time back to spend deepening relationships with customers, monitoring and training employees and optimizing inventory and business performance.
Essential Hardware for In-Store Retail Management Systems
In our breakdown of what exactly a POS system is, we outline some key hardware features that should not be overlooked. These same must-have tools apply to new retail management software as well. Don’t let consideration for the following retail hardware slip through the cracks:
Crucial POS Hardware Components
If you’re looking to upgrade from a POS to a system with more retail management features, you likely already have most of this hardware. If so, you’ll want to make sure any existing hardware is compatible with a new retail management solution.
If this is your first system, you need to get all of these pieces in place.
Retail Management Software Tips for New Buyers
When it comes to reviewing and choosing your new retail management system, the many considerations and options can make it a daunting task. Our survey of software buyers (from a variety of industries) uncovered some effective, commonly-used tactics that work best for building a case and making a decision between systems. The most recommended methods from the survey include:
- Research what’s available in the market. Begin by building a baseline understanding of what the market looks like in terms of common features, additional applications, prices, deployment models etc. Keep an eye out for industry terms or jargon that you’ll need to understand when working with vendors. Software provider websites are a good resource for this initial research.
- Define and prioritize your business needs. Make a detailed list of what you want your new system to accomplish. Begin by gathering common pain points of current software or processes. Task managers with reaching out to employees to learn what would make their roles easier. Create a formal needs document you can share with vendors to keep the scope of conversation focused on your specific requirements.
- Evaluate solutions based on demos and user reviews. Consulting retail software reviews is a fantastic way to start evaluating and eliminating specific systems from the running. Once you’ve narrowed down your choices to a list of three to five systems, you can start participating in software demos to get a snapshot of the different solutions in action and assess the usability and functionality firsthand.
Your Guide to Top Retail Management Systems Software, May 2021
Software Advice uses reviews from real software users to highlight the top-rated Retail Management Software products in North America.
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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.