AIMsi is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers.

The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIMsi also offers built-in ledger and payables for those that want a fully-integrated accounting system.

Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them engage and interact with their online customers.



149 Reviews of AIMsi

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 149 reviews

December 2018

Jasper from De Flint

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

AIMsi

Pros

A great software to use, very easy to get into and doesn't need a lot of knowledge to operate. Anyone can use it!

Cons

Sometimes it seems a bit slow when used, but this goes away after a while and doesn't create a whole lot of trouble.

September 2018

Tim from Spicer's Music LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

This software does everything

Pros

It handles almost everything under one roof. This is nice because we don't have to purchase multiple POS systems and record keeping software.

Cons

It can be a lot of steps to complete a task. Version 12 is supposed to be much easier though so I'm looking forward to it.

August 2018

abdullah from Home Decor And Beyond

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

All in one, just a little overwhelming

Definitely an all in one POS system, with so many features that no business can’t say it didn’t meet their needs, just take the time out with their customer service to learn it all in due measure and don’t try to take it in all at once. Know what features your business needs and doesn’t need to save your workload.

Pros

It literally had everything, but also more than what I knew what to do with. It has every function imaginable to accommodate every business, even if yours wouldn’t necessarily need it.

Cons

With all the functions, I felt overwhelmed to learn them all one by one, and although I didn’t need them or understand them, I’m sure another business out there needed it and appreciated it. Although customer service did try to help, I believe it was just a system I wasn’t used to.

August 2018

Lauren from LB Music School

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

5 of 5

August 2018

Wish I read these reviews before buying

There are much better options. I wish I did my research and read these reviews. I asked for a 30-day trial of the software and they said no but were confident it would be exactly what we needed. Well it wasn't and really bad for software we never plan on using. We decided that if it was so hard to set-up correctly before we even started using it, that it would be a headache done the road. We did set-up and went for our training and passwords wouldn't work. Not even the default. They can't help us. Have to call support and reschedule training. Call support and they tell me I have premium support to use this different access number. They can't transfer me, so I have to call back. I use that different access number and just keep getting shot back to the main menu "Press 1 for Sales, Press 2 for support" At this point, myself and my team are so aggrivated that we decide it's better to go with the current systems we already have Fullslate and Paysimple. They are easy to use. Super intuitive and requires about 30-min of training for someone to learn. Fortunately, AIMsi did extend a refund for the unused license and workstation, so we were able to get back some of our money. The sales guy I worked with was super nice. None of this is his fault, it's the software's fault and my fault for not trusting my gut that you don't buy something unless it has a trial period to make sure it's the right fit for your business.

Pros

Can be set up for multiple locations
Lots of back-end customizing
Lots of add-ons and modules for customization

Cons

Expensive & hard to set-up
Windows based, so no Mac used
Can set up a server to access remotely but requires you to have multiple workstations as the software is only tides to 1 location
Supposedly there is support but I couldn't get through
Sales team is very active and reaches out to you a lot until you request for money back

June 2018

Karel from Prenatal

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2018

Aimsi

Pros

Great software to keep track of everything. Works the way it should, and without a lot of problems and such.

Cons

Haven't really come across any cons yet, sometimes the program acts a bit slower than it should, but thats it

May 2018

craig from upstate guns and ammo

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

May 2018

a complete nightmare

Pros

that's its an electronic POS software that is windows based and uses my existing computers.

Cons

not able to accommodate the needs of my industry (firearms) and is constantly having issues that can only be resolved if the customer service rep sees it happening. customer service can not make alterations to the program or system, they always have to get sent to the programmers. Programmers wont make changes and expect us to change to accommodate their system. Not the way it was sold to us, nor the way the law makes us operate.

May 2018

Josh from Empowered Life Stores

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Solid Client Server System

Pros

Stable. Intuitive. Love the customized improvements. Strong Analytics. Very simple operating system.

Cons

Lacks some integrations with websites that we use. Limited merchant services. Support is not available after hours.

May 2018

Andrea from Musician Supply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Not at all user friendly

Auto-pay feature

Pros

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

Cons

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

March 2018

Natalie from The Stash

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Lovely

Pros

amazing point of sale and retail management software. I can get so much accomplished on the one software including inventory, purchases, report my sales etc

Cons

I cant think of any dislikes. For the most part i am receiving all i need out of the software. Im satisfied.

March 2018

Christopher from Simply Wireless

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use,Intuitive, Great Product

Pros

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Cons

When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Its really easy to make reports which is good for this type of software

Pros

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Cons

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

February 2018

Mike from O. DiBella Music

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

February 2018

It helps run all the segments of my business

We have been using the program since 1998. The DOS version

Pros

The modules that correspond to each segment of my business work well. The fact that I can purchase as few or as many as I need is nice.

Cons

The program procedures are not always intuitive
Web design in the program that interfaces with AMSi is difficult

February 2018

Brian from MMI Guns

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Over all, VERY happy. Best all in one POS for Firearms Retailers

All in one POS for firearms retailer with the best pricing that WIL NOT break your bank!!

Pros

Lots to offer for the firearms retailer at eh best possible price compared to there competitors. We have been very happy with the system as a whole and although there is a lot to learn, support is just a call away. Having Bound Book linked right to your inventory is very helpful and there is even a delayed delivery choice in the POS for state like us in IL that require a waiting period for firearms purchases.

Cons

There is a lot to learn and many items/field we don't use, but can not simply delete. We have to work around them. For being such a gun based POS system, there are things that could use improving to keep retailers compliant. But every time we make a suggestion to support, it is taken in kind and it the modification can be made, they do it!

February 2018

Miles from musiciansupply

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2018

Very updated interface

Expensive!!!!! Time to "update" to the newest version? Expensive!!!!

Pros

Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking

Cons

Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke.

January 2018

Bonnie from Horn Stash

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2018

One of the worst business decisions I have made.

We gained POS software with serialized inventory track-ability from this software, something that we were lacking with QuickBooks.

Pros

It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.

Cons

There are sooooo many things....
First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer.
Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!).
You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile.
The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals.
Bottom line, there are way better options out there than AIMsi.

December 2017

Matt from Alpha Dog Firearms

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Good, not great

I've never used a system like this before so I'm lost. The program has a ton of features but I understand about 1/10th of them. Very frustrating and the tech support is costly, yet you almost need it as they charge outrageous fees for calling tech support without it.

Pros

Customer service is good. They can patch in to help with issues. Lot's of functions and features.

Cons

Training modules are painful to watch. Not quality at all. Have to pay for support. Learning system is a long process.

Response from Amber of Tri-Technical Systems Inc.

Replied December 2017

Hi Matt – We wanted to reach out to you and let you know that we are currently working on updating our user training materials and creating updated video content. We encourage you to give us a call so we can discuss things in more detail – 800.670.1736

November 2017

Paul from EngineHouse Services, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2017

Too Convoluted

Do your due diligence before buying

Pros

Can bundle multiple orders in one invoice. Linked to online cart.

Cons

Too complicated for easy tasks like checking customers out. No documentation. Expensive support. Needs to be simplified.

August 2017

Aaron from Town Center Music

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2017

It's a shame - good ideas, bad execution.

There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Pros

Lesson management is good. Inventory management and sales are serviceable.

Cons

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

August 2017

Miles from musiciansupply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2017

Legacy database that our company is slowly replacing with more modern systems

Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons

The user interface has very few, if any, task stream allowances or cross linking between data entry areas.
The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them.
Then...
Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again..
Then...
Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again...

While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again.

Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

July 2017

Stacie from Eckroth Music

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Great Software Package that does it all!

Pros

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

Cons

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.