AIMsi Software


 

AIMsi is an end-to-end point of sale management solution that can be used in any retail environment. With multiple integrated features, AIMsi is a complete business management suite that provides POS, accounting, inventory tracking and customer management, as well as a suite of add-on modules that supports the needs of the variety of specialty retailers.

The individual add-on modules allow retailers to build their own custom solution by selecting and paying only for the features they need. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution which can help them engage and interact with their online audience.

The solution also offers an inbuilt ledger and accounting solution for those that want to integrate credit card processing. AIMsi is a PCI and PA-DSS certified solution, which ensures the safety of customers data and their financial transactions. AIMsi is suitable for any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.

 

AIMsi - View Customer Invoice History
 
  • AIMsi - View Customer Invoice History
    View Customer Invoice History
  • AIMsi - Display Inventory Detail
    Display Inventory Detail
  • AIMsi - Display Inventory
    Display Inventory
  • AIMsi - Active e-Shopping Cart Integration
    Active e-Shopping Cart Integration
  • AIMsi - Touchscreen Sales Invoice
    Touchscreen Sales Invoice
  • AIMsi - Sales Invoice
    Sales Invoice
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

133 Reviews of AIMsi

 

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Software Advice Reviews (111)
More Reviews (22)

Showing 1-20 of 111

Paul from EngineHouse Services, LLC
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Too Convoluted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do your due diligence before buying

Pros

Can bundle multiple orders in one invoice. Linked to online cart.

Cons

Too complicated for easy tasks like checking customers out. No documentation. Expensive support. Needs to be simplified.

Review Source
 
 

Aaron from Town Center Music
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It's a shame - good ideas, bad execution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Pros

Lesson management is good. Inventory management and sales are serviceable.

Cons

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Review Source
 
 

Mary from Builder's Book, Inc.
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Too Much Work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales staff is very eager to show how the program works, but they do not tell you about data entry required, that there is only one check template, and that other parts of their program cannot be customized. The rental and lesson modules cannot be turned off, and having to enter tax by zip code is a tedious job that is unnecessary. Other accounting programs will do this automatically. Overall, the program has great features, but if we had not spent money on it, I think I would have knuckled down and gone with QuickBooks, and I hate QuickBooks.

Pros

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Cons

Too much data entry to set up, which they do not tell you. I had to enter: categories (in a specific format, which I had to develop) and tax by zip code (California has over 2700). In addition, their 'conversion' consists of you putting your information in their template, and them writing a subroutine that will insert it into their program. If we had needed multiple stores, or did rentals, then it would have been more complicated. They only have one check template, and if your check does not fit theirs, their immediate response is 'why not buy them from us'. Nevermind that you might have several boxes already printed. Also, entering a customer is a complicated, several step process. For someone unused to data entry or not very computer savvy, it could be a more frustrating experience than it was for me. Their documentation is SEVERELY lacking, as well.

 
 

Eva from Timeless Consignment
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Review of AIMSI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I "inherited" AIMSI from the previous shop owner. The training period had expired, which added to the complications of trying to understand and navigate the software. I went with a different program which seems to fit our store needs. I hope you have continued success with AIMSI.

Pros

A detailed software program that would be great for a retail oriented business. Great for the creative programmer.

Cons

Too many menus and not user friendly for quick access. Very complicated to navigate or change input. Not conducive to inventory of various different items, such as a consignment store. Some fields were not able to be changed for customizing garment tags. The software requires one to build from the ground up.

 
 

Sheila from Hendrickson's Turlock Music
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

My experience with AIMsi

Ease-of-use

Functionality

Product Quality

Customer Support

We use an older version (v6.0), and I am very impressed with the features. I can only imagine how the newer versions must be. Unfortunately, previous employees didn't understand POS software and we are not using many of the features, as our database is really messed up from being misused over the years. We only use the Long Term Rental Contract features, and AIMsi does a great job. Very easy to use. I only wish it had been used properly from the beginning because it looks like it would save me a lot of work.

Pros

The interface is very easy to understand and use, and customer support is great. It is a feature-rich program, I only wish we had a newer version.

Cons

When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.

 
 

Maury from The Cash Register Company
Specialty: Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

TCRC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GREAT. Enjoy working with your staff, everyone is very helpful

Pros

Service

 
 

Bill from Johnny Paul's Music Shop, Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great feature set and support. Very poorly implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has features that no other has, especially for the musical instrument rental business. However, it is showing its age. The worst thing is that it wasn't written well even to standards that we had 30 years ago. (I started in the IT business in 1986.)

I would recommend it, with a great many warnings, to a musical instrument rental or similar company, but absolutely not to anyone else.

Pros

The feature set for the rent-to-own business is good. So far as we have been able to discover, there is no other product at any price that supports our business. (If there was, I would be on it like a duck on a June bug.)

The support staff is excellent!

Cons

I would have fired an experienced programmer or seriously chewed out a beginner 30 years ago if they designed a user interface that was so poorly implemented. You never know from screen to screen what you have to do to do a "find." Sometimes you have to hit Tab for the program to work, sometimes you have to hit Enter. The mere fact that in a good many places the programmers apparently elected to use the tab key or enter key events rather than the OnExit event is inexcusable. (Click the OK or Save button without first tabbing out of a field and there is a great chance that the changes to the field you were last in were not saved.) Things as simple as standard naming conventions for naming reports are just an example that someone either didn't understand design or didn't care. (The reports aren't in report name order because some inept person decided to put "Print" or "List" in front of the report name, thereby making the lists sort out without rhyme or reason. Having a table of variables to STORE system options is fine. It's even okay for a first release. However, how a system that has been on the market this long without having a user interface on said table indicates a huge lack of caring. The user interface flaws cannot be excused by the fact that the programs are old. The design flaws would not have been acceptable in a DOS or even a CP/M program.

The back end modules are simply sad. The fact that they decided to write the back end all over again in the new system that they plan to release someday indicates a huge lack of judgment. Why the devil would one reinvent the wheel, especially after doing such a poor job the first time around, when one could interface to any of several well-written, mature, user-friendly and well-supported G/L, A/P, A/R, etc. systems and focus on the specialized modules that make me use AIMsi to start with? (QuickBooks immediately comes to mind.) Doing so would save well into six figures of development cost, give one a solid base on which to build, and even give one a huge marketing opportunity by being an enhancement to a widely-used system rather than being a home-rolled thing. It would also give me some hope that the new release would be available in my lifetime. They are simply burning man-years of programming effort and stretching lead times unreasonably.

As bad as the G/L module is, their "Purchase Order" module simply boggles the mind. They make a sad effort to somehow combine P/O and Customer Order Processing while making both the COP features and the interface to A/P damned near unusable. One need only looks at the database design to see that whoever wrote the COP programs had never actually worked on one before. No Order Header and Order Line Item tables? Really? They sort of sludge everything together in something that they dreamed up from scratch. Even the terminology used for field names and labels is non-standard. "Picked" has a very well understood meaning in the COP industry. They have a whole new definition.

I could go on forever...

Advice to Others

If you have a musical instrument rental business, you probably need this product. I don't know about the gun and bicycle features because I haven't used it for those. Otherwise, RUN!

 
 

Menzie from Contemporary Music Center
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AIMsi Review 2.5 stars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I think the product is good. The best pro I give the product is that it has great capabilities with tracking inventory. AIMsi rates well in that category. My main criticism of the product is that AIMsi is not intuitive to the users. It has always had an old clumsy feel, though through the years this has gotten better.
And it still is not an easy software to interact with. When we train an employee it AIMsi is always a hard part of the training because even millennials don’t find AIMsi user-friendly. I was just at NAMM and had people ask me our success with the software…because of its reputation of being nonuser friendly. I think it’s a good software but with such a smart company behind it, I believe it could be better. We have used it since the mid 90’s.

Pros

See above

Cons

See above

Advice to Others

See above

 
 

Sandra from Pacifica Paddle Sports
Specialty: Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good value for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the past three years, we've used the AIMSI software for our point of sale. We have found the software to be straightforward to learn, use for our inventory and non-inventory items. The program offers a large variety of reports for in depth analysis. Staff can be trained on the basics relatively quickly. We have found that AIMSI serves our small business needs at this time.

Pros

We like that sales can be processed with a home screen of service buttons.

Cons

The help section could improve with key word search options.

Advice to Others

For a small business with product inventory and services, AIMSI is a reliable and affordable POS software.

 
 

Casey from Bicycle Guys
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Scheduling, inventory, and book keeping has never been so easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The aimsi platform has delivered quite well for us. We have way more insight into our business than we ever did before. Gone are the days of endless hours, crunching numbers, and writing endless things out by hand, or creating excel worksheets, etc. Yes, that stuff still needs to be done to an extent, as with any business. But nearly all of our bookkeeping information is a couple of clicks away. From historical daily numbers to active inventory, to scheduling and maintaining services, to employee timekeeping, and more- it's all on Aimsi!

Pros

Ease of use.

Cons

Some things we didn't know it could do, we are figuring out years later. Mostly user error, but could be better.

Advice to Others

Hands down, the best product we found at a very competitive price.

 
 

Brent from Itex of Magic Valley Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AIMsi software has all the features you need and works just like you would want it to, not so complicated that you need to go to school to learn it. What you need to know, you learn through a very good one on one session with a trainer form Tri-Tech who will answer all your questions and show how to do what you how to do anything you do not understand. Tech support is great and very affordable. I would highly recommend it.

Pros

Covers just about any retail situation you can think of and has grate tech support when needed.

 
 

Mark from Deluca Music Co.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AimSi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using this software since it was in DOS! The improvements over the years have helped our business run more efficiently and given us the ability to provide better service for our customers.

Pros

That it is fully integrated and easy to use.

Cons

That I have to pay for it.

Advice to Others

Don't wait. Just pull the trigger and get it. It will make your life easier.

 
 

Greg from Sander's Sew-N-Vac
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

They are not Honest and Reputable. Worst people I have ever dealt with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Paid them to convert my software to there's which they could not do. Said I had to send hundreds of hours to fix the things they could not convert. Was told I had a money back guarantee if they could not do the conversion. They have my money and I have nothing after 3 years of waiting for them to be an honest and reputable company. The real answers to the last 2 questions are not at all it did not work.

Pros

Not a thing

Cons

Garbage

Advice to Others

Buy from someone that you can trust, not these guys

 
 

Martin from Martin Biller Violins
Specialty: Manufacturing & wholesale
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

AISmi v.8

Ease-of-use

Functionality

Product Quality

Customer Support

Even though I have not received training with this product, it is easy enough for me to use for my business. If I call customer support I get help immediately.

Pros

Easy to use.

 
 

Ryke from Houseof Music
Specialty: Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Long Term Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using AIM software for my business for many years. As it is designed specifically for my style of business it fits very well. I will continue to use AIMsi.

Pros

The fact that it fits my business so well.

Cons

Occasionally cumbersome, but no software is perfect.

Advice to Others

I would recommend AIM software.

 
 

Phyllis from Johnson's Sewing Centre
Specialty: Fabric, linens, & crafts
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Johnson's Sewing Centre

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been working with Aimsi since 2005 and my #1 wish would have Canadian Payroll as part of the program. The Lesson module is geared only to music lessons, not for use with sewing and quilting stores. Even though the program is marketed to sewing and vacuum stores the Lesson Module doesn't work well. The purchase order module could be made better committed and in committed orders are confusing, and it's more time consuming to use the program than to hand write a PO. The number of accounts that are available for banking needs to increase as there are many more payment options these days. We take e-transfers, direct deposits, gift cards, as well as cash, cheque, debit, and 3 major credit cards plus gift cards from these various places. Since we deal with a number of outside agents that get stock from us we have had to be very creative with using the transfer in and out a program to keep track of the inventory that is sent to these agents.

Pros

The price point is very affordable and tech help has always been good Bryan is great at what he does.

Cons

Needs to have a more modern look and feel, and could be made more efficient, maybe being able to have windows open, when you generate a report you can not minimize the report and generate a second one without launching another Aimsi window this uses unnecessary server resources. Social media links and the ability to link to a website/e-commerce that you have built would also be nice.

Advice to Others

The product is good but as with anything in the world of computers and electronics changes the programs needs to change with it. Be sure that all the modules work for your business.

 
 

Rusty from Quarter Note Music
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Quarter Note Music Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales staff and the technical support staff have always been very helpful in helping us resolve any problems quickly.

Pros

Ease of use.

 
 

Amy from A & B Music Supplies Ltd
Specialty: Books & music
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Review Of AIMsi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using AIMsi for about 20 years and find it too good program.

Pros

The ability to use it for our entire store.

Cons

Sometimes when I call support I get a novice (beginner) and I wish I could ask for a more knowledgeable tech but that is not allowed. Sometimes it can take 2 or more calls to speak with someone who really understands what I am trying to say and knows how to fix the problem.

 
 

Warren from Island Lake Golf and Training Center
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Veritable Jack of All Trades Point of Sale application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With many small businesses operating more than one type of business in their store, the demand for more versatile point of sale programs increases and becomes difficult to find. Think about looking at software to purchase and realizing each software application only does a portion of what you need. Say you sell retail products, but you also want to help local artists and sell their merchandise on consignment, plus you take trade-ins, offer repair services, and you wish to maintain a customer database to let them know about future sales; How many points of sale programs are out there capable of handling all that and much more? AIMsi. I'm still looking for the iPad program or another PC-based program capable of handling it all and be completely integrated. What kind of businesses are we talking about? Retail stores, liquor stores, hobby stores, gun stores and shooting ranges, appliance stores, car washes, music stores, bike shops, golf courses, bars and restaurants, grocery and convenience stores, and the list keeps growing.

Pros

User Friendly
Continually being developed and upgraded
A true all in the box solution (point of sale, built in accounting program, built-in gift card program, contact management, B2B and C2B capable, and everything else a business needs to run the front, middle, and back office).

Advice to Others

Work with Tri-Technical Systems or one of their established resellers and have a conversation about what your business needs and see if they can't find a solution.

 
 

Pam from The Bike Shack
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this AImsi for several years and find it very easy to use and the tracking and follow through is great. I use the Accounts payable and receivable features plus purchase orders and it all works great together. The Point of Sale feature is so easy to use and understand, makes it great for new hires. Inventory control is made easy with this product also, searching for items in inventory is made simple.

 
 
 
Showing 1-20 of 22

Miles from musiciansupply
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Legacy database that our company is slowly replacing with more modern systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons

The user interface has very few, if any, task stream allowances or cross linking between data entry areas.
The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them.
Then...
Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again..
Then...
Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again...

While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again.

Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

Review Source: Capterra
 

Stacie from Eckroth Music
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Great Software Package that does it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

Cons

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.

Review Source: Capterra
 

roger from the point restaurant and lounge
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

pc poll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great customer support, however if I had concerns it would be cost effectiveness, for small business operation, I do not need support that often, but had to pay monies every month to be connected, one time fees should be available at reasonable price points

Pros

support team has vast knowledge of software

Cons

the cost to use this service, would prefer a smaller fee to use this support on a one time as needed order, software is not user friendly

Advice to Others

software could be more user friendly or tailored to individuals needs easily

Review Source: Capterra
 

Mark from Deluca Music Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AimSi Tri-Tech review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this software since it was in DOS! The improvements over the years have helped our business run more efficiently and given us the ability to provide better service for our customers.

Pros

Broad range of functions

Cons

Price

Review Source: Capterra
 

mike from easy street llc
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Rocket sled to despair

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Do even simple tasks with this was really difficult. The user interface was confusing and it was hard to find what I needed in all the menus. It tended to throw away information if you didn't know how to save things. Lots of keystrokes to do anything. Counter-intuitive methods if you are used to other systems. Good customer support, and I like that it is powerful, but that is no good if have to call customer support every time you need to do something. I quit using this product with some regrets and went to Lightspeed, which I hate but at least I can get it to work. Using AIMsi was an unpleasant and frustrating experience. And they need a new name for it, something with more meaning than aim-ess-eye. Also, send people who understand your product to Interbike, not the baffled kid I talked to.

Advice to Others

Wait until these people get their act together with the user interface.

Review Source: Capterra
 

Del from Sarlettes Music
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Aimsi software for music stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Pros

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Cons

The hsitory search part of the service module has some limitations

Advice to Others

If you have a music store, and don't have Aimsi - definitely get it!

Review Source: Capterra
 

Sharon from Lakewood Music academy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

aimsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.

Pros

customer contact capture and credit card processing .

Cons

modules priced individually and that updates aren't discounted for current customers.

Advice to Others

free video resources to learn the system after the initial training. Within the 1st month you don't know what to ask since you are still learning it. or extend the training time.

Review Source: Capterra
 

Nancy from City Music LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Functionality at a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customers for 11+ years. We would not buy another POS product. We have premium support and receive excellent assistance

Pros

It has the capacity to handle all day to day activities. When used as it is
designed, the software works flawlessly. The tech support is great.

Cons

When corrections are needed, some are not easily done without assistance.
There are integrated correction options for common errors, making those
much less troublesome. Note that terms and button functions are not universal across all modules.

Advice to Others

Great product for small business budgets. Do invest in initial training and
premium support, and seek advice when corrections are needed.

Review Source: Capterra
 

Veronica from Art Gallery of Golden
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AIMsi for Consignment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the consignment, customer & inventory modules in AIMsi. Unfortunately we had to purchase the whole software package, instead of just the modules we needed (for example, we don't sell lessons but have that module anyways). This is a very complex software program. We have noticed that there are multiple steps involved for just about everything you want to do, and if it's not done in the right sequence then things can get messed up quickly - try deleting an item from inventory, you have to delete and save on one screen, then save on another screen, then delete again. This software is difficult to use for front end sales staff. The ReportWizard feature is of no help to us as it is extremely confusing to figure out how to build a report. Customer support sent us an excel spreadsheet that's supposed to help, but it's about 400 pages of formulas that we don't know anything about. We are generally dissatisfied with this software.

Pros

The consignment module works well for tracking and paying consignors (if the consignment items are received correctly).

Cons

The software is extremely complicated to use for users. It takes a lot of time to learn and skill to use/understand this software. There are too many modules and features that are no use to us.

Advice to Others

As mentioned in my review, we are generally dissatisfied with this software and find it difficult to use. Get a trial version and really use it.

Review Source: Capterra
 

Georg from Fireline, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

AIMsi Does it All (almost)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc...

Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management

Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros

Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

Cons

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

Advice to Others

If you need a lightweight product, to manage your store, track your inventory, handle your financials, this is a great application.

Review Source: Capterra
 

James from Cream City Music
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

AIMsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general the software does what it was designed to do. It is not slick, it is not fancy but it is useable for its intended purpose.

Pros

The software seems reasonably stable and we are able to preform most of our basic tasks without any undue effort.

Cons

There are some noticeable shortcomings in both basic processing functions as well as the reporting system. Help and Tech Support are an issue.

Review Source: Capterra
 

Patrick from Treble Clef, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

AimSi helps to run our store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using this program for about 25 years. It is a great program to run a music store. Plenty of other music store owners to share ideas of how to get the best out of AimSi

Pros

Really helps with the back room duties (accounting, inventory, planning, etc.). Great point of sale program. Bar coding is a must.

Cons

Getting quality support can be a challenge. Program has so many features that better documentation for using the features would help

Advice to Others

Great program to run your store. You might consider paying extra for the premium support in the beginning.

Review Source: Capterra
 

Rick from Gracewinds
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Best POS for Music Stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great folks at Tritech. Great product. Very happy customer! Great for rentals, repairs, online sales, and inventory control.

Review Source: Capterra
 

Tim from Tower Music
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Great software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used aimsi for years, with the upgrades it keeps getting better and I am always impressed with the support

Pros

It has a multitude of modules and we can customize it for our particular needs

Cons

No real dislikes. Ive been very impressed with all it does

Advice to Others

keep up with upgrades and pay for the extended support

Review Source: Capterra
 

Mark from Deluca Music
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Deluca Music AIMsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Probably the best software on the market for a store of my kind. There is a module for everything I need to run a retail music store and academy.

Pros

Seamless operation between modules

Cons

The price.

Review Source: Capterra
 

Mathew from Eckroth Music
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Amazing, flexible software that can do anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been working with TriTech and using AIMsi for years. They are a great company that packs so much into their software. It's flexible and can do anything!

Pros

the flexibility that it has to do so many functions

Cons

waiting for an update as the interface is a bit dated

Advice to Others

check out other software packages and compare the features and price to AIMsi. You will choose AIMsi and not be disappointed.

Review Source: Capterra
 

Dean from K&G Bike Center

June 2016

June 2016

Effective, comprehensive, interface not always intuitive

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Rock solid system we use to manage 125,000 SKUs (many serialized) across four locations. Highly reliable. More confident in a server-based system than in a cloud-based system. Highly competent tech support team. Willing to consider & implement improvement suggestions. Tech support team patient with all levels of users. System is fast; reporting capabilities are very good; all inventory management and accounting functions are robust. We never worry about the system's integrity.

Review Source: Capterra
 

Mitchel from Don Banks Music

May 2016

May 2016

I makes all of my positions much easier, as Owner, Bookkeeper, buyer and Salesman.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Oh the pro's and cons are many...
First Pro's: It makes recording keeping a snap, from bookkeeping to inventory. I can print reports that cover all the needs I can think of from most perspectives. Looking at inventory, reordering inventory based on sales. Cost figures, rental income, Publications and those little things, like picks. I can set a teachers discount, or leave a note to show them something specific.......

Cons: Sometimes you have to hit to many buttons, sometimes you have to edit the sales tax because it's set-up for gross sale, not net where you add sales tax....

I'm sure it will do more than I am currently capable of, but all in due time...

Review Source: Capterra
 

Rick from Thrifty

November 2015

November 2015

I have the software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Terrible company. Very complicated software. Hidden fees around every corner. Poor customer service. It's a dinosaur.

Review Source: Capterra
 

Bonnie from Green Door Thrift Shop

August 2015

August 2015

Not for Consignment Shops

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product was offered as a replacement when AIMsi bought our previous software supplier. Unfortunately, it does not function in a way that fits with a basic consignment shop work flow. Nor does it function in the way they sold it. They would not provide a demo of the product first. We had to pay to upgrade only to find out that it was not going to work for us. Not smart, but we are a church owned thrift store (all proceeds go to charity) and the upgrade was significantly cheaper than buying some of the newer products on the market so we took the risk.

Review Source: Capterra