AIM vs Toast POS
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.6 / 5
4.2 / 5
Value for Money
4 / 5
3.9 / 5
Customer Support
4.2 / 5
3.7 / 5
Functionality
4.2 / 5
4.1 / 5
Last Review Written
May 9, 2023
September 17, 2024
Pros/Cons
Pros
- They are always ready to help and super friendly. I love that they can remote in and show us what to do.
- I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.
- The software is great and the staff who have all been friendly and willing to help when I called for tech support.
Cons
- I quit using this product with some regrets and went to Lightspeed, which I hate but at least I can get it to work. Using AIMsi was an unpleasant and frustrating experience.
- The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.
- And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating.
Pros
- The timing features for happy hour pricing, the ease of use for customers and staff, inventory use, ease of changing items on the fly during service. Such a great product for fast casual use.
- And do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus.
- I love that you can pretty much totally customize it to your needs. The back end is very easy to use and I love the support links.
Cons
- Install was a total disaster and cost our company over 40K in losses. They refused to take responsibility for their failures.
- Customer Support Inadequate and Multiple Charges on customer accounts.
- You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
4 Recommendations
23 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
