Toast POS Software

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Pros

Cloud based back office so I can check it on the go makes it easy to check in on accounting numbers throughout the day, even if I'm at home

Cons

Still new, so still working out some of the bugs. Occasionally there are some interface issues, but it happens very rarely compared to other systems I've used.

Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
the application has a comfortable and easy to use interface and where there is enough documentation.
Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Pros

The ability to customize what our restaurant seating chart looks like is my favorite part. There are no guessing table numbers!

Cons

As of now, I have no cons about Toast POS. Toast has served its purpose and continues to be a great software for my needs.

Pros

Its a really dynamic solution for table side service. Offers great speed and a vast array of options. It makes payment and ordering a breeze.

Cons

It doesnt have all the bells and whistles as far as other pos compared to some of its competitors but its very close and they are always adding apps !

Pros

This is by far the best software I have used in the restaurant setting in years. Set up is easy and it's super easy to use

Cons

The price point is a little high for smaller businesses. I can see if we were a large establishment but we are not. That is my only negative point.

Peace of mind and a relaxed workload.

Pros

Easy to modify and update, whether at the terminal or remotely. I love the ability to use my android phone to access checks and modify items while maneuvering through the restaurant and managing my staff. It's basically an extra terminal. I've used many pos systems and I have to say that this is about as feature rich and user friendly as you can find. They have tons of resources and videos to help guide you if you are unsure of something. I will recommend, have a tech help you install and set it up.

Cons

GUI is rather basic and sometimes unintuitive. This could be a result of previous systems training me to think a certain way regarding pos interaction but regardless it's happens. It's definitely able to be overcome.

Pros

It is easier to navigate the back end than other software we've used. Easy to modify buttons and add buttons.

Cons

To get to some items it takes too many clicks/taps. Especially when clocking out. There are 5 steps when it just needs to be one-step.

Pros

This is one of the better POS systems out there. They offer a high quality interface that is well designed and easy to use. Also very easy to teach how to use.

Cons

Sometimes it can freeze up or run a bit slow, I have found that this is the only issue that occurs occasionally.

Pros

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Cons

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Pros

We started using toast and to be honest I wasn't in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don't have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs.

Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software.

Pros

I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline.

Cons

There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!

Pros

This software updates in real time. We can see exactly where we are for the day and make adjustments as we go. There are no surprises. We utilize all reports; sales, labor, menu to see where corrections are needed to make as much profit as possible each shift.

Dependability and ease of use. I'm still amazed at how advanced Toast is compared to our older legacy system.

Pros

The dependability and ease of use. The cost isn't bad either!
Toast is light years ahead of the old legacy system we had prior. I'm not sure how we made it this far without it.

Cons

Support. I've have to call back several times when I need an issue fixed. This has happened on several occasions.
The agents are polite but always assume the issue is with a setting, even when it's clear that the problem is a bug.

Pros

Keeps us unbelieveably organized and takes away the confusion of tickets and messy handwriting. Love the software.

Cons

Sometimes it takes awhile to put an order in and it took awhile to get used to the system itself. But patience is key.

Pros

I used this as a vendor, and loved the UI's simplicity and ease of use. Everything ran, ran fast, and remarkably never crashed (even on iPads that were...less than stellar).

Cons

The price seems I guess steep, but considering it's a B2B kind of app, it really is in the right range.

Pros

Not much, the POS does track customer info well but it is a long process to ring in orders and we can not mix cashing out at the register at lunch and the table at dinner. I told them this was important and the issue is just being ignored by toast. They promised food pictures could be loaded to tablets to display for customers, it cant do that. Our register after installing didnt balance out at the end of day, for 3 mo tbs thier answer was someone was stealing. I fired my manager and the drawer still wasnt balancing. They sent out a trainer and found out our system was set up on multiple wifis. This was three months of repeated check numbers on the same shift and several other operational problems. Toast only cares about collecting thier cash. I would recommend looking at other POS systems.

Cons

1. Ringing in orders can be lengthy
2. We cant cash out at the register for lunch and table sideat dinner
3. You cant print from POS directly
4. You cant take pictures of food or drinks to show guests.

Pros

Multi-screen use, Cloud-syncing, and cataloging of receipts are some of my favorite features. It's very user friendly. I can do all of the tasks I need to do from one device.

Cons

I think that the syncing between screens can be extremely lethargic. Also, I feel that the performance really depends on the day. Some days we have to reboot and restart the entire system. Other days, we get it from the get-go. In addition to including register information, I think it would be better to fully include a report to the owner when we close the registers. We have an external app that he made to count all of the coins and spare bills so we can report them to him. Also, the receipts for daily amounts earned are entered into this app and sent to him. I think it would be better and easier if it was integrated into Toast

Pros

The hardware and quick editing make this an efficient method for restaurant server and mod use. The screens are easy to edit as well.

Cons

The customer support is TERRIBLE. We were even given wrong information from the trainer before we started using the software. We are often on hold for extended periods with no response and the majority of our help tickets go unanswered. All of our credit card machines have malfunctioned in the three months that we have had the program. The tablets are also not spill proof and have glass screens making it incredibly restaurant unfriendly. The reporting is thorough but has consistent flaws and bugs. Editing checks in difficult and many basic management tools require multiple steps.