Toast POS Software

Pros

Pretty easy for our general manager to use l. Additionally, our employees find it pretty easy to use.

Cons

Tech support has not been the greatest. There are times we have called and have. It been able to get a resolution as quickly as we would like.

Pros

Intuitive, easy to train staff on.
The depth of information available is very good.
The pricing is reasonable.

Cons

Customer service lacks follow through compounded by failing to assign one person deal with an issue from beginning to end.
Hard ware doesn't hold up to high volume demands.
Not designed for high volume environments.

Pros

Easy to use and understand. Can create menu.
Good features and functions.
Customer service is Good.

Cons

No update from customer new features.
Menu deep copy not available
Updating menu is a pain for weekly and daily special

in general after all my research its the best POS on USA, need some adjustment but they are always working on get better

Pros

Cloud base system, excellent customer support, always update. The back end is super user friendly and the statistic wonderfull.

Cons

need more improvement on delivery services, its not so easy to setup by your own the menus and need extra help from them

Pros

Able to change anything on the system from anywhere. The learning curve is extremely short and the system is extremely quick.

Cons

Not able to have a true training mode for servers. By that I mean, everything that is rung in goes into the day's totals, instead of being in a training folder.

Pros

User friendly
Can tailor any request
Very helpful customer support
Fast response
Reasonable monthly fee

Cons

The hardware price seems to be overly priced. I can get my own hardware for a lot cheaper than whats quoted.

I would suggest this POS over any other I've worked with (Micros and Aloha).

Pros

Toast is an easy to use POS system. Managers and servers are easily trained on all functions. Reporting is detailed and was

Cons

Some flawed features that they need to get fixed. Inventory needs more checks and balances to make it more efficient.

Pros

The back office of the system is great. It's very user friendly and a great way to track products. The inventory program is great!

Cons

The lagging of the system is something that needs to be tighten up. The kds screen updates need to move a little faster.

If you do no have many complex operation, this is a great system.

Pros

Easy to use, accurate reports and a good system to manage payroll information. The team is always looking to update the system to our needs

Cons

When it is necessary to adapt somehow the system is very open to any user with adm rights, so create standard items is not always easy.

So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros

Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons

Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

Pros

Toast is a great POS for our restaurant. I have found it to be much more easy to use than our previous system. It's great that we can make changes to our menu from outside computers and have access to the entire system from out of the restaurant. It's great that I can update my menu and make adds and changes without being at work.

Cons

I find that at times, the system can lag and can occasionally shut itself down. This causes trouble when it happens in the middle of a guest order. Other than that, the system is great.

A couple of years ago Costa Vida completed an extensive search for a POS system that would replace our outdated Micros 3700 platform. After reviewing more than a dozen options, we selected Toast and launched our first location with them in July of 2015. Immediately we saw improvements in speed and processing. Our cashiers learned the system quickly, and were able to fly around the screens inputting orders. The customer support during the past couple of years has been outstanding.

Pros

It is quick to implement, quick for our people to learn, and has proven to be very reliable.

With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros

Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons

Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Good system, great interface for employees. Unfortunately it is not set up for speed and could use some tweeks for efficiency.

Pros

Hand-helds very easy to use and speed up ordering

Cons

Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info. Please fix this!

Pros

Love the ease of use. Simple to train staff and easy to pick up. Functional for the front of the house. Back office features are easy to use.

Cons

Reporting could use work. Make it simpler to print reports. Still some functionality that needs to be worked out for back office.

Pros

I really like the ease of use behind the software. There is still opportunities to expand the functionality, but overall it is great. They are constantly pushing updates, we have had 4 since we started using the system.

Cons

The "versioning" of the menus is a bit of a task and naming "flow" is flawed. It has been since we started using the product 6 months ago. They advised they are aware of the issue, but it still hasn't been resolved.

Pros

Employee integration, it's as simple as one two three, or ABC, training on toast is simple and fast, I just hired an employee who had never used a pos system and had her up and running in just 1 hour.

Cons

not all features work in offline mode, but its a step in the right direction when internet isn't available

Pros

We love our Toast POS system! We have been with Toast for a couple of months now and it is one of the best business decisions we have ever made! We used to have to pay 2 separate companies for POS and one for online ordering.. with Toast it's ALL IN ONE (and cheaper than both of the old companies). Toast also offers very thorough accounting and inventory software that makes it easy for us to see where o. ur money is coming and going! The software is very user-friendly. We are happy we joined and can't wait to see what this growing company has in store for the future!

Cons

Would like the option to have both digital and print receipts available after every transaction, I'm sure they will find a way.

This product is very easy to use and cost effective

Pros

The easy to use set-up

Cons

It does take awhile to get into contact customer support

Advice to Others

BUY TOAST

We have been using toast for a year in our restaurant and love it.

Pros

Intuitive functionality. Design. Reporting.

Cons

Cost is a bit higher than others.

Advice to Others

Do a demo and you'll be sold.