Toast POS software


Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

146 Reviews of Toast POS

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  • Joshua from Education

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    September 2018

    Toast POS

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very intuitive software and mobile friendly. Excellent customer service, very willing to help. User friendly interface.

    Cons

    Adding on to the software can be pricey and the software is android based, iphone users will not be able to use this product mobile.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kelly from The Livery

    Number of employees: 11-50 employees

    August 2018

    Toast Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.

    Pros

    I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.

    Cons

    It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • GLENN from BEACH STREET CAFE

    Specialty: Restaurant

    Number of employees: 11-50 employees

    August 2018

    Poor Service and implementation false claims and possible fraud

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    run away from toast

    Pros

    nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

    Cons

    This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months. During implementation the manager never contacted me for weeks then had the wrong dates for going live that is very poor service and unforgivable from a contractor. I was billed for extra hardware and services I never received as well. Square is a much better pos for a small value conscious restaurant and if you are doing high volume Toast will not match credit card processing rates as promised it seems like a big credit card scam so far.

    This review was submitted organically. No incentive was offered
    Review Source
  • WILLIAM from Annabellas

    Number of employees: 11-50 employees

    August 2018

    AVOID AT ALL COST!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HORRIBLE AND I BEGGED FOR THEM TO LET ME OUT OF LEASE BUT THEY SAY THERE IS NOTHING THEY CAN DO MEAN WHILE THEY HAVE BEEN PAID FOR MONTHLY SERVICES FROM LEASING COMPANY THAT HAVE NOT BEEN RENDERED *****SCAMMERS!!!******

    Pros

    EASY TO ADD ITEMS AND GREAT TO EMAIL AND TEXT CUSTOMERS ****BUT THAT'S WHERE IT ENDS****

    SO NOT THOUGHT OUT AND WAS LEFT FOR A MONTH WITH NO ONE TO HELP US OPEN!!!

    THEY WILL LIE THROUGH THEIR TEETH TO GET YOU ON BOARD!!

    Cons

    FLIMSY PLAT FORM
    CONFUSING WORK FLOW
    CASH MANAGEMENT IS HORRIBLE!!!!!!!
    CAN NOT FIND CHECKS
    STUFF VANISHES AND THE TECHS CAN'T EVEN FIGURE IT OUT
    LOCK YOU IN WITH FINANCING!!!
    STAY AWAY!!!!!

    EVEN SIMPLE TASKS ARE IMPOSSIBLE...NO AUTOFILL FOR CUSTOMERS....ADDING EXISTING PRODUCTS YOU NEED TO MANUALLY SCROLL THROUGH ALL PRODUCTS!!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jakob from pFriem Family Brewers

    Specialty: Restaurant

    Number of employees: 51-200 employees

    August 2018

    Reports from the Clouds

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Really effective software; highly recommend.

    Pros

    Cloud reports make data analysis a piece of cake. It's so easy to create new buttons, adjust hours, and 86 items from any computer

    Cons

    Very rapid growth means they're slowly rolling out new features to satisfying their clients' requests. Can't blame them for being too popular

    This review was submitted organically. No incentive was offered
    Review Source
  • Elizabeth from Education management

    July 2018

    I've used Toast in a restaurant and bar setting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is super easy to use, it's very self-explanatory. I also love that it emails you receipts automatically. No need to enter email address.

    Cons

    No cons. If anything, I wish more local bars and restaurants used it. It's very user-friendly and simple.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Hessen Haus

    Number of employees: 501-1,000 employees

    July 2018

    Our company's experience with Toast has been pretty terrible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits we have gotten are overshadowed by the drawbacks.

    Pros

    The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

    Cons

    I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

    I should have dug deeper and gotten more personal feedback from current users.

    The platform has certain features that are very good, but not enough to outweigh all of the bad.

    Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

    We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

    You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

    The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

    Short story: Run from Toast and never look back. I regret the move every single day.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Toast Tab, Toast Inc.

    July 2018

    Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login. We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

  • Marie from Cafe Xpresso Newtown

    Number of employees: 11-50 employees

    June 2018

    Does everything you can imagine!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

    Pros

    Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

    Cons

    The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Toast Tab, Toast Inc.

    July 2018

    Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.

  • Matt from Wing It On!

    Specialty: Restaurant

    Number of employees: 51-200 employees

    May 2018

    Huge leap forward from our NCR Aloha experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

    Pros

    UI is simple and friendly
    Software is modern and intuitive
    New features are constantly being developed

    Cons

    Level 1 tech support is just as useless as most other companies.
    Our assigned account rep has gone on vacation more in the past year than I have in my life.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brayan Agostinho from SOAINT

    Number of employees: 501-1,000 employees

    May 2018

    Excellent application to manage restaurants in a fully automated way

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
    is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
    the application has a comfortable and easy to use interface and where there is enough documentation.
    Its products include: receipt printer, cash box, kitchen display screen and card slip.

    Cons

    I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
    I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Kay's Restaurant

    Specialty: Restaurant

    Number of employees: 11-50 employees

    May 2018

    Unprofessional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really don't like anything about it. Waste of money and time waiting for install. Very unprofessional.


    Cons

    It took over a month to install. They were no call no shows twice on install dates. 24/7 support is lie. Trying to return and no one will return my calls. Emv reader is outdated and not secured down. Software is not up to date for the price. Employee's should be trained on how to use product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Heather from Sutton legion

    Specialty: Restaurant

    Number of employees: 11-50 employees

    May 2018

    Absolutely love it!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love how this product is user friendly. Our new employeees get the hang of it fast and there's hardly any problems!

    Cons

    I don't like how when it updates we occasionally have problems with things dissapearing but we usually just put them back in no biggie

    This review was submitted organically. No incentive was offered
    Review Source
  • Danielle from Stoneface Brewing

    May 2018

    Toast is a easy to use point of sale software that gets the job done!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to customize what our restaurant seating chart looks like is my favorite part. There are no guessing table numbers!

    Cons

    As of now, I have no cons about Toast POS. Toast has served its purpose and continues to be a great software for my needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Toast Tab, Toast Inc.

    July 2018

    Thanks for the great review, Danielle!

  • Stephen from Freedom Payment

    April 2018

    Dealing with a handful of POS products being a ISO. I always recommend toast as a table side solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its a really dynamic solution for table side service. Offers great speed and a vast array of options. It makes payment and ordering a breeze.

    Cons

    It doesnt have all the bells and whistles as far as other pos compared to some of its competitors but its very close and they are always adding apps !

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicole from Grove City Optical

    April 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This is by far the best software I have used in the restaurant setting in years. Set up is easy and it's super easy to use

    Cons

    The price point is a little high for smaller businesses. I can see if we were a large establishment but we are not. That is my only negative point.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grayson from Twist Martini Lounge

    April 2018

    Just got it, such an improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Peace of mind and a relaxed workload.

    Pros

    Easy to modify and update, whether at the terminal or remotely. I love the ability to use my android phone to access checks and modify items while maneuvering through the restaurant and managing my staff. It's basically an extra terminal. I've used many pos systems and I have to say that this is about as feature rich and user friendly as you can find. They have tons of resources and videos to help guide you if you are unsure of something. I will recommend, have a tech help you install and set it up.

    Cons

    GUI is rather basic and sometimes unintuitive. This could be a result of previous systems training me to think a certain way regarding pos interaction but regardless it's happens. It's definitely able to be overcome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Josef from Real estate

    Specialty: Restaurant

    Number of employees: 11-50 employees

    April 2018

    A positive POS experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is one of the best POS systems I have had the opportunity to work with.

    Pros

    Easy to use system with an intuitive setup. They are also willing to develop features which are not currently supported

    Cons

    This is a fairly new platform; as such some features are still under development. Mostly reports are not as easy as they could be to breakdown, but they are getting easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Callie from Donkey

    April 2018

    Nice overall setup, definitely improvements to be made.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easier to navigate the back end than other software we've used. Easy to modify buttons and add buttons.

    Cons

    To get to some items it takes too many clicks/taps. Especially when clocking out. There are 5 steps when it just needs to be one-step.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Self

    April 2018

    One of the better POS systems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is one of the better POS systems out there. They offer a high quality interface that is well designed and easy to use. Also very easy to teach how to use.

    Cons

    Sometimes it can freeze up or run a bit slow, I have found that this is the only issue that occurs occasionally.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Theo from Jimmyks

    March 2018

    Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

    Cons

    The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Toast Tab, Toast Inc.

    April 2018

    Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

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