Toast POS Software
FrontRunners
About Toast POS
Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more.
This POS system can help streamline inventory management and restaurant operations. ...
Toast POS Pricing
Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month
Free trial:
Not Available
Free version:
Available
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Toast POS - Hardware Suite
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Toast POS User Reviews
OVERALL RATING
Showing 1 - 5 of 314 reviews
Tiara
Company size: 2 - 10 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Easy Portability
Jayelynn
Verified reviewer
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Incredibly Efficient!
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Reasons for choosing Toast POS
While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.
Reasons for switching to Toast POS
The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.
Response from Toast
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
Replied November 2019
Charles
Verified reviewer
Company size: 51-200 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
An Affordable Alternative to Aloha and Micros
A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.
Pros
TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.
Cons
Not really designed for large scale/ high volume operations. KDS screens have some issues.
Reasons for choosing Toast POS
Was able to negotiate a great price and has some really fantastic features.
Brenten
Company size: 2-10 employees
Industry: Industrial Automation
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Great For Restaurants
It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is clean and modern!
Pros
I loved a lot of the features of this software but my favorite was the user interface. It was so sleek and modern and very straightforward to use. Lots of great features to make transactions go smooth.
Cons
I was frustrated that it is more suited for just restaurant use as I really wanted it to work for my business.
Reasons for choosing Toast POS
I thought the interface was a lot nicer.
Reasons for switching to Toast POS
I was looking for something more modern and minimalist.
Omar
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
June 2022
Customer Service is Bad. Software is ok. Just pray you don't have any issues
Software is ok. Customer service and support sucks
Pros
Ease of use. Intergrations. Overall it is a decent software. Just service and support sucks
Cons
Poor customer service. Reps don't call back or followup. Customer support is always busy with long hold times. Waiting 2 months for a refund on equipment that was returned that they charged my account for. Get run arround from customer support. Account rep never replies to emails or calls.
Alternatives Considered
Reasons for choosing Toast POS
Ease of use and overall value seemed better. I would not choose again given the support and customer service issues
