Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

POS
POS

POS

POS setup

POS setup

Table planning

Table planning

Time tracking

Time tracking

Supported Operating System(s):

Web browser (OS agnostic), Windows 8



156 Reviews of Toast POS

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 156 reviews

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Tyler from River & Odi Hospitality Group

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Toast Review

Pros

Far and away the easiest POS software to use. If you are looking for software that anyone from the most tech savy down to the least savy, this is the platform I would recommend. The reporting features are easy to use and understand.

Cons

They lack in their customer support. They have been getting better, but as an early adopter, I saw where they grew too fast and forgot to help support their earliest customers with their issues.

Review Source: Capterra

Pete from Bonos Italian

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Customer Service is hit or miss

Its been Ok but I have not been blown away

Pros

Relatively easy to use interface though programming new adds to menu etc can be challengin

Cons

Been with the software for 9 months - for the last couple months customer service has been hot or miss with level of competnece and responsiveness. Think its probably a talent issue. You either get someone who knows what they are doing or someone who is reading from a manual and clueless






Review Source: Capterra

Hunter from Game On

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Two Face of POS Systems

I would not choose Toast if I had to do the process over again. Their system is great but their hardware does not hold up specifically their tablets and CC readers.

Pros

Great backend system that is easy to use. Hardware is great when it works but thats not often. Love having the ability to know how the restaurant is preforming when I am not around.

Cons

Replaced 7 of 9 pieces of hardware in just over a year. 3 did not last 6 months and then their replacements broke down 7 months after replacement. We were told the warranty does not start over from the time of replacements and had to buy new equipment.

Review Source

Justin from Geno Auriemma’s Restaurant Group

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very easy to use, user friendly point of sale.

Toast is a great innovative operating system. If they worked on improving transaction times, the overall grade would improve to 5 stars.

Pros

Ease of use. The operating system is easy to learn, takes an average crew member of mine an hour to learn the whole system.

Cons

It’s internet based so the transaction times for guests are slower than other POS we have had.

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Justin - Thanks so much for your honest review. It's great to hear Toast makes staff training easier and more efficient.

abdullah from Home Decor And Beyond

Type of Store:  Manufacturing & wholesale

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

Best thing since sliced bread!

Pros

Our partnership restaurant went through so many different systems and amazingly this one stuck and stuck well! Finally I felt like I owned a professional chain as if I walked in anywhere else. Streamlined all orders, keep things fluid and efficient so customers could order up and eat.

Cons

I just wish I tried out their customer service for me to give a 5/5 star review but in the time since this review I hadn’t had the opportunity come up to use it yet!

Review Source

kawsu from Chopt

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Robust and easy to use

Amazing and direct

Pros

Its a cloud base and very robust. Everything is detailed out.

Cons

Back end problem fix takes a bit long to get done.

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Hi Kawsu - Thanks so much for the review.

Adi from Austin Java

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Toast DOES EVERYTHING

Great, We love using it and the customer service is second to none

Pros

How detailed it is, there isn't something they didn't think about when building this product

Cons

Cost, Its pretty pricey but you get what you pay for.

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Hi Adi - Thank you! It's great to hear you're getting value from Toast. We've really enjoyed working with you and your team.

john from Food processing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

toast

not bad but could be better

Pros

simple to use and a great value for the money

Cons

lack of some simple features, and online discounts. delivery mapping system sucks since they changed away from google maps as a provider

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Works fine

Pros

I like the way the screen looks - it’s visually appealing. I’ve only used it briefly at a restaurant as a hostess, but it worked just fine.

Cons

I don’t have any complaints about this software.

Review Source: Capterra

Jonathon from Pizzeria

Type of Store:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great POS

Highly recommended, used to have to do things old school by hand.

Pros

Cloud based - so you can access it anywhere you are. The user interface is very easy to get used to.

Cons

Wish it could save CC info, or generate quotes. Serves go offline sometimes but that hapopens with any tech. They have a backup offline mode that remedies this wonderfully.

Review Source

Joshua from Education

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Toast POS

Pros

Very intuitive software and mobile friendly. Excellent customer service, very willing to help. User friendly interface.

Cons

Adding on to the software can be pricey and the software is android based, iphone users will not be able to use this product mobile.

Review Source

Kelly from The Livery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Toast Review

The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.

Pros

I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.

Cons

It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Hi Kelly - We LOVE to hear that Toast is saving you hours every week. We are committed to being a partner in your business. We hope you'll utilize the monthly video newsletter and training materials to help stay up-to-date.

GLENN from BEACH STREET CAFE

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Poor Service and implementation false claims and possible fraud

run away from toast

Pros

nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

Cons

This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months. During implementation the manager never contacted me for weeks then had the wrong dates for going live that is very poor service and unforgivable from a contractor. I was billed for extra hardware and services I never received as well. Square is a much better pos for a small value conscious restaurant and if you are doing high volume Toast will not match credit card processing rates as promised it seems like a big credit card scam so far.

Review Source

WILLIAM from Annabellas

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

AVOID AT ALL COST!!!!

HORRIBLE AND I BEGGED FOR THEM TO LET ME OUT OF LEASE BUT THEY SAY THERE IS NOTHING THEY CAN DO MEAN WHILE THEY HAVE BEEN PAID FOR MONTHLY SERVICES FROM LEASING COMPANY THAT HAVE NOT BEEN RENDERED *****SCAMMERS!!!******

Pros

EASY TO ADD ITEMS AND GREAT TO EMAIL AND TEXT CUSTOMERS ****BUT THAT'S WHERE IT ENDS****

SO NOT THOUGHT OUT AND WAS LEFT FOR A MONTH WITH NO ONE TO HELP US OPEN!!!

THEY WILL LIE THROUGH THEIR TEETH TO GET YOU ON BOARD!!

Cons

FLIMSY PLAT FORM
CONFUSING WORK FLOW
CASH MANAGEMENT IS HORRIBLE!!!!!!!
CAN NOT FIND CHECKS
STUFF VANISHES AND THE TECHS CAN'T EVEN FIGURE IT OUT
LOCK YOU IN WITH FINANCING!!!
STAY AWAY!!!!!

EVEN SIMPLE TASKS ARE IMPOSSIBLE...NO AUTOFILL FOR CUSTOMERS....ADDING EXISTING PRODUCTS YOU NEED TO MANUALLY SCROLL THROUGH ALL PRODUCTS!!!

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Hi Billy - We're sorry to hear that the product has not lived up to your expectations. As you know, we're continually iterating and working to improve. Kimberly and the team will continue to work with you directly.

Jakob from pFriem Family Brewers

Type of Store:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

Reports from the Clouds

Really effective software; highly recommend.

Pros

Cloud reports make data analysis a piece of cake. It's so easy to create new buttons, adjust hours, and 86 items from any computer

Cons

Very rapid growth means they're slowly rolling out new features to satisfying their clients' requests. Can't blame them for being too popular

Review Source

Elizabeth from Education management

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I've used Toast in a restaurant and bar setting

Pros

This software is super easy to use, it's very self-explanatory. I also love that it emails you receipts automatically. No need to enter email address.

Cons

No cons. If anything, I wish more local bars and restaurants used it. It's very user-friendly and simple.

Review Source: Capterra

Response: Toast, Toast Inc.

November 2018

Elizabeth - Thanks so much for the review. Once you've entered your email address once, Toast will remember your preferences and continue to send you digital receipts. Easy peasy!

Tony from Hessen Haus

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Our company's experience with Toast has been pretty terrible.

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Review Source: Capterra

Response: Toast Tab, Toast Inc.

July 2018

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login. We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

Marie from Cafe Xpresso Newtown

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Does everything you can imagine!

Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Review Source: Capterra

Response: Toast Tab, Toast Inc.

July 2018

Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.

Matt from Wing It On!

Type of Store:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Huge leap forward from our NCR Aloha experience

We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros

UI is simple and friendly
Software is modern and intuitive
New features are constantly being developed

Cons

Level 1 tech support is just as useless as most other companies.
Our assigned account rep has gone on vacation more in the past year than I have in my life.

Review Source

Brayan Agostinho from SOAINT

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent application to manage restaurants in a fully automated way

Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
the application has a comfortable and easy to use interface and where there is enough documentation.
Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Review Source: Capterra

Displaying 1 - 20 of 156 reviews