Toast POS Software


 

Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

 

Toast POS - POS
 
  • Toast POS - POS
    POS
  • Toast POS - Table planning
    Table planning
  • Toast POS - Time tracking
    Time tracking
  • Toast POS - POS setup
    POS setup
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

141 Reviews of Toast POS

 

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Software Advice Reviews (51)
More Reviews (90)

Showing 1-20 of 51

Matt from Wing It On!
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Huge leap forward from our NCR Aloha experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros

UI is simple and friendly
Software is modern and intuitive
New features are constantly being developed

Cons

Level 1 tech support is just as useless as most other companies.
Our assigned account rep has gone on vacation more in the past year than I have in my life.

Review Source
 
 

Chris from Kay's Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Unprofessional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really don't like anything about it. Waste of money and time waiting for install. Very unprofessional.


Cons

It took over a month to install. They were no call no shows twice on install dates. 24/7 support is lie. Trying to return and no one will return my calls. Emv reader is outdated and not secured down. Software is not up to date for the price. Employee's should be trained on how to use product.

Review Source
 
 

Heather from Sutton legion
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Absolutely love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love how this product is user friendly. Our new employeees get the hang of it fast and there's hardly any problems!

Cons

I don't like how when it updates we occasionally have problems with things dissapearing but we usually just put them back in no biggie

Review Source
 
 

Josef from Real estate
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A positive POS experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is one of the best POS systems I have had the opportunity to work with.

Pros

Easy to use system with an intuitive setup. They are also willing to develop features which are not currently supported

Cons

This is a fairly new platform; as such some features are still under development. Mostly reports are not as easy as they could be to breakdown, but they are getting easier.

Review Source
 
 

Brian from Four Seam Hospitality
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easiest POS I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rep in sales was awesome.

Pros

Simple to use. Extremely easy to teach new employees how to operate. It allows you to set up step by stepnordering so there is no doubt what is being ordered and how it is to be prepared.

Cons

I would for there to be a way to set the a device on training mode to be able to let servers run tickets completely through including cash out.

Review Source
 
 

Jon from Duffys Tavern
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Toast is a great POS system. It is easy to use for both front office and back office features. I like the constant updating of new features!

Cons

The one area that toast needs to work on is hardware shelf life and customer support. We have had issues with credit card readers on the tablets and have not gotten much support with the support teams.

Review Source
 
 

Logan from 1894 lodge
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Unbelievable! Awesome and it was the best decision I every made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go Toast!

Pros

Customer support is the best in the business! Easy to manage inventory and counts for everything. There is always accountability.

Review Source
 
 

William from Limestone Blue
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Toast for the win!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Toast is a great point of sale. It's easy to use interface mixed with helpful team make using this point of sale a breeze.

Cons

The only con I have is that it is on an android tablet and not on a apple tablet. Would be great to have a iPhone app as well.

Review Source
 
 

Jill from Cork & Barrel
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

NOT WORTH THE MONEY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They grew too fast and lost sight of what they were doing. They have lost control and customers are suffering. We have had the system for 1 year and are in the process of purchasing a new system.

Pros

There are not many pros to this system. Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you.

Cons

The upfront cost for hardware is expensive compared to other systems. They will sell you on a low monthly charge however if you want to use all of the features that they will sell you on you will pay dearly. Just a simple integration with a scheduling program will add an additional monthly charge. They will tell you that their credit card processor is competitive however do your homework - you will find out they are way overcharging for what most processors charge restaurants. Tech support is almost non existent. They have started using third party re-sellers which has confused the tech support even more. The third party re-seller that we have had to use (after being sold on the product by Toast direct) have made our lives miserable with the "that's a toast problem" or "we will get back to you when we get an answer from Toast support". If you have to go thru a third party do not buy this system, you will no longer be able to contact toast directly for help.

Review Source
 
 

Tom from Pounders Bar and Grill
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Tech support is hard to reach. You must use their credit card processors. Fought a chargeback, provided a signed receipt and still lost the case because Toast doesn't have an EMV chip reader and the card had a chip. Apparently and according to Toast reps anyone is able to get their money back if they have an EMV chip card. I know this doesn't make sense but it's true.

Pros

Toast is easy to use for the most part. I don't have a problem with the software it's quick and functional.

Cons

Inadequate credit card processors. Not emv capable. Susceptible to chargebacks even with signed slips.
Do not honor their warranties of their hardware. Had to buy new terminals after a year and a half.

Review Source
 
 

San from A bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This POS is a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a bar, you will loose money because of the inefficiency of the product. Spend the extra cash for Aloha or Micros.

Pros

It’s cheap. Other than that I’m just writing words to reach the 100 character minimum. This seems like a tech start up run by 25 people who saw a market opportunity...

Cons

Nothing about this product is streamlined for high volume bar use, I.e: extra prompts, two extra steps for every drink upcharge, sliding tablet screens left and right, no simple repeat buttons and so on. Tech support for the west coast is questionable at best.

Review Source
 
 

Joe from Two Boots Pizza
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Toast is the Best Cloud Based POS out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Highly customizable, easy and cheap to set up. Streamlines informational workflow for accounting team.

Cons

UI not my favorite, but it works better than anything else. Other than that, Toast is only getting better as more features become available.

Review Source
 
 

Paul from Fernweh Distilling Co.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Solid Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our local Toast provider is excellent to deal with.

Pros

Very Powerful software, bundled with Credit Card processing makes it a turnkey option. As a somewhat non-involved owner, I do not use the System except for the back office functions which are excellent. Much more powerful than I am familiar with. I work within the system once a week and each week I get a bit more familiar with it and I have began to open up new features to provide more analysis of metrics. Great Stuff

Cons

It does have a higher upfront cost than many other options, and substantial costs that I believe are value added benefits, be sure you do your homework and are convinced you need the features, if so than it not as much of a con.

Review Source
 
 

Chet from Downtown restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Whoever made this has never worked in a restaurant before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not ever, ever, ever buy Toast POS

Cons

It takes 18 steps to do anything. On a busy Saturday night, spending a lot of time at the computer is the last thing you should be doing. Good luck getting anything done quick on this pos. Closing your drawer at the end of the night is a miserable experience as well. The sales reps make it look easy because that's what they're paid to do. Don't be fooled.

Review Source
 
 

Sharece from Communion Social Lounge
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Overall, we are satisfied with the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pretty easy for our general manager to use l. Additionally, our employees find it pretty easy to use.

Cons

Tech support has not been the greatest. There are times we have called and have. It been able to get a resolution as quickly as we would like.

Review Source
 
 

Deborah from Anna's Marketplace Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Frustrating Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intuitive, easy to train staff on.
The depth of information available is very good.
The pricing is reasonable.

Cons

Customer service lacks follow through compounded by failing to assign one person deal with an issue from beginning to end.
Hard ware doesn't hold up to high volume demands.
Not designed for high volume environments.

Review Source
 
 

bert from Real Estate
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I can't begin to tell you how much money we have lost with this system going down on us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have lost full dining rooms due to this system going down and I've had this system in 3 restaurants. When it goes down, the system does not talk to the printers and surely doesn't work in offline mode like they preach. total joke!

Pros

Decent reporting, decent call center for response. thats about all I like about this system so I cannot lie, i have removed it in all there restaurants at this point.

Cons

Horrible tablets (android based)
Horrible network system that goes down way too often and nothing works, not even printers.
Way too many issues in general

Review Source
 
 

Siva from Cloud9 Bar and Grill
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Toasttab Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and understand. Can create menu.
Good features and functions.
Customer service is Good.

Cons

No update from customer new features.
Menu deep copy not available
Updating menu is a pain for weekly and daily special

Review Source
 
 

julio from BARI FOODS
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

in general after all my research its the best POS on USA, need some adjustment but they are always working on get better

Pros

Cloud base system, excellent customer support, always update. The back end is super user friendly and the statistic wonderfull.

Cons

need more improvement on delivery services, its not so easy to setup by your own the menus and need extra help from them

Review Source
 
 

David from Dino's Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very intuitive software that make a restaurant easier to run.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Able to change anything on the system from anywhere. The learning curve is extremely short and the system is extremely quick.

Cons

Not able to have a true training mode for servers. By that I mean, everything that is rung in goes into the day's totals, instead of being in a training folder.

Review Source
 
 
 
Showing 1-20 of 90

Tony from Hessen Haus
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Our company's experience with Toast has been pretty terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Review Source: Capterra
 

Jakob from pFriem Family Brewers

June 2018

June 2018

Easy intuitive controls, great cloud reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud based back office so I can check it on the go makes it easy to check in on accounting numbers throughout the day, even if I'm at home

Cons

Still new, so still working out some of the bugs. Occasionally there are some interface issues, but it happens very rarely compared to other systems I've used.

Review Source: Capterra
 

Marie from Cafe Xpresso Newtown
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Does everything you can imagine!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Review Source: Capterra
 

Brayan Agostinho from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Excellent application to manage restaurants in a fully automated way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
the application has a comfortable and easy to use interface and where there is enough documentation.
Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Review Source: Capterra
 

Danielle from Stoneface Brewing

May 2018

May 2018

Toast is a easy to use point of sale software that gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize what our restaurant seating chart looks like is my favorite part. There are no guessing table numbers!

Cons

As of now, I have no cons about Toast POS. Toast has served its purpose and continues to be a great software for my needs.

Review Source: Capterra
 

Stephen from Freedom Payment

April 2018

April 2018

Dealing with a handful of POS products being a ISO. I always recommend toast as a table side solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its a really dynamic solution for table side service. Offers great speed and a vast array of options. It makes payment and ordering a breeze.

Cons

It doesnt have all the bells and whistles as far as other pos compared to some of its competitors but its very close and they are always adding apps !

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This is by far the best software I have used in the restaurant setting in years. Set up is easy and it's super easy to use

Cons

The price point is a little high for smaller businesses. I can see if we were a large establishment but we are not. That is my only negative point.

Review Source: Capterra
 

Grayson from Twist Martini Lounge

April 2018

April 2018

Just got it, such an improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Peace of mind and a relaxed workload.

Pros

Easy to modify and update, whether at the terminal or remotely. I love the ability to use my android phone to access checks and modify items while maneuvering through the restaurant and managing my staff. It's basically an extra terminal. I've used many pos systems and I have to say that this is about as feature rich and user friendly as you can find. They have tons of resources and videos to help guide you if you are unsure of something. I will recommend, have a tech help you install and set it up.

Cons

GUI is rather basic and sometimes unintuitive. This could be a result of previous systems training me to think a certain way regarding pos interaction but regardless it's happens. It's definitely able to be overcome.

Review Source: Capterra
 

Callie from Donkey

April 2018

April 2018

Nice overall setup, definitely improvements to be made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easier to navigate the back end than other software we've used. Easy to modify buttons and add buttons.

Cons

To get to some items it takes too many clicks/taps. Especially when clocking out. There are 5 steps when it just needs to be one-step.

Review Source: Capterra
 

Jessica from Self

April 2018

April 2018

One of the better POS systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is one of the better POS systems out there. They offer a high quality interface that is well designed and easy to use. Also very easy to teach how to use.

Cons

Sometimes it can freeze up or run a bit slow, I have found that this is the only issue that occurs occasionally.

Review Source: Capterra
 

Theo from Jimmyks

March 2018

March 2018

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Cons

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

 


March 2018

March 2018

Love love love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We started using toast and to be honest I wasn't in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don't have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs.

Review Source: Capterra
 

Alexandra from State Park

March 2018

March 2018

Modern POS system with functional features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software.

Pros

I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline.

Cons

There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback!

 

Jenn from Four Seam Hospitality DBA Sutton Legion

March 2018

March 2018

This has been a completely wonderful experience. Friendly, knowledgeable staff!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software updates in real time. We can see exactly where we are for the day and make adjustments as we go. There are no surprises. We utilize all reports; sales, labor, menu to see where corrections are needed to make as much profit as possible each shift.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

It's been a pleasure working with you and your staff, Jenn. Thanks for the review!

 

Addam from Bernie O's Pizza
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

So far, so great! We where hesitant to move from XXXX POS to Toast and now we are so glad we did.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dependability and ease of use. I'm still amazed at how advanced Toast is compared to our older legacy system.

Pros

The dependability and ease of use. The cost isn't bad either!
Toast is light years ahead of the old legacy system we had prior. I'm not sure how we made it this far without it.

Cons

Support. I've have to call back several times when I need an issue fixed. This has happened on several occasions.
The agents are polite but always assume the issue is with a setting, even when it's clear that the problem is a bug.

Review Source: Capterra
 

Mackenzie from Sutton American Legion

February 2018

February 2018

Amazing

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Keeps us unbelieveably organized and takes away the confusion of tickets and messy handwriting. Love the software.

Cons

Sometimes it takes awhile to put an order in and it took awhile to get used to the system itself. But patience is key.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

Hi Mackenzie - It's great to hear that Toast has helped to optimize operations and allow you to move away from paper tickets. Thanks for the review.

 


February 2018

February 2018

Beautiful and smooth ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this as a vendor, and loved the UI's simplicity and ease of use. Everything ran, ran fast, and remarkably never crashed (even on iPads that were...less than stellar).

Cons

The price seems I guess steep, but considering it's a B2B kind of app, it really is in the right range.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

Thanks for the review! Toast is designed to improve speed of service and table turn times, so we're glad to hear it was fast and efficient for you.

 

John from Through the Garden Restaurant

January 2018

January 2018

This POS functionality is not the best. They will sell you what you want to hear but not deliver.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much, the POS does track customer info well but it is a long process to ring in orders and we can not mix cashing out at the register at lunch and the table at dinner. I told them this was important and the issue is just being ignored by toast. They promised food pictures could be loaded to tablets to display for customers, it cant do that. Our register after installing didnt balance out at the end of day, for 3 mo tbs thier answer was someone was stealing. I fired my manager and the drawer still wasnt balancing. They sent out a trainer and found out our system was set up on multiple wifis. This was three months of repeated check numbers on the same shift and several other operational problems. Toast only cares about collecting thier cash. I would recommend looking at other POS systems.

Cons

1. Ringing in orders can be lengthy
2. We cant cash out at the register for lunch and table sideat dinner
3. You cant print from POS directly
4. You cant take pictures of food or drinks to show guests.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

Hi John - We're sorry to hear that the functionality in Toast is not what you expected. It appears that you're now working with our Support team on some of these issues. They're a great resource! Our team is here to help get your system to a place that works well for your business.

 

Tyler from The King Burrito

January 2018

January 2018

Very good program. I use it on the daily and I love it. It does everything I need it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multi-screen use, Cloud-syncing, and cataloging of receipts are some of my favorite features. It's very user friendly. I can do all of the tasks I need to do from one device.

Cons

I think that the syncing between screens can be extremely lethargic. Also, I feel that the performance really depends on the day. Some days we have to reboot and restart the entire system. Other days, we get it from the get-go. In addition to including register information, I think it would be better to fully include a report to the owner when we close the registers. We have an external app that he made to count all of the coins and spare bills so we can report them to him. Also, the receipts for daily amounts earned are entered into this app and sent to him. I think it would be better and easier if it was integrated into Toast

Review Source: Capterra
 

Karin from Duffy's Tavern and Grill

December 2017

December 2017

The hardware is convenient but flawed and the software needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The hardware and quick editing make this an efficient method for restaurant server and mod use. The screens are easy to edit as well.

Cons

The customer support is TERRIBLE. We were even given wrong information from the trainer before we started using the software. We are often on hold for extended periods with no response and the majority of our help tickets go unanswered. All of our credit card machines have malfunctioned in the three months that we have had the program. The tablets are also not spill proof and have glass screens making it incredibly restaurant unfriendly. The reporting is thorough but has consistent flaws and bugs. Editing checks in difficult and many basic management tools require multiple steps.

Review Source: Capterra