--- title: "Toast POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Toast POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Toast POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/toast-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) / Toast POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/toast-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/toast-pos-profile/alternatives/) # Toast POS User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 554 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 325 reviews (59%) - 4 stars: 115 reviews (21%) - 3 stars: 43 reviews (8%) - 2 stars: 16 reviews (3%) - 1 star: 55 reviews (10%) ### Most mentioned pros - The mobile app allows me to track Sales when I am off property right on my phone - No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. - The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. ### Most mentioned cons - My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. - OOS items cannot be sold and do not show price when recalled from the POS station. - Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. ## Toast POS customer reviews Showing reviews 1-25 of 554 (page 1). ### Something for Every Company - Overall rating: 5/5 - Reviewer: Sara B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Toast POS has been great. Programming is relatively easy and intuitive to figure out. The reporting features, tip management, and online ordering are just a few of my favorite things about Toast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs. #### Cons Support calls can take a long time to get to the right department and have someone know how to fix the issue. --- ### Good product - Overall rating: 4/5 - Reviewer: LINDA F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The users in the restaurants really like it. It is mostly good for the accounting department with a few minor things I don't like., #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is really easy to run reports. It was easy to train the users how to do the transactions. I can click on numbers and it will expand to show where they came from. #### Cons Today the sales and A/R reports and cash did not tie out. I called and they said it was a known problem that they are getting other calls on and they are working on it. I got an email saying it was done and so I ran the reports again and they still didn't work. I called again and they said I shouldn't have gotten and email; it is not done. So I've done lots of useless work. #### Reasons for switching to Toast POS Aloha was outdated and couldn't improve any more. --- ### Toast is a modern and still growing POS and restaurant management product - Overall rating: 5/5 - Reviewer: heather m. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website. The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional. #### Cons Toast can slow down, which isn't good news when the restaurant is busy. The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year. --- ### Modern Technology - Overall rating: 5/5 - Reviewer: Courtney T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Toast is a great, modern software in the hospitality industry. The technology is very modern, surpassing the competitors by a long shot! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My favorite thing about Toast POS is the ease of use for the employees. During interviews with potential candidates, as well as casual conversations with current employees - the verdict is clear - Toast is a favorite in our industry!! #### Cons My least favorite part about Toast is the constant "double charges" that guests see. It appears when guests pay with "tap to pay" it tends to put a hold on the total amount, and then charges them that amount. The hold eventually falls off, but it has been very concerning to our guests. #### Reasons for switching to Toast POS Aloha kept crashing on us in the middle of our busiest times. It was becoming very outdated technology. --- ### Great POS System! - Overall rating: 5/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. #### Cons Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive #### Reasons for switching to Toast POS Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place. --- ### Strong POS system - Overall rating: 5/5 - Reviewer: Marcelo M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I really like the system and consistently recommend it to all my clients. Toast POS is reliable, user-friendly, and well-suited for restaurant operations. It has become a key part of how we manage and streamline day-to-day tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I migrated to Toast POS four years ago and have been very satisfied ever since. It’s a reliable, restaurant-focused platform that covers everything from front-of-house to back-of-house operations. The system is intuitive, stable, and continues to evolve with features that truly support daily restaurant management #### Cons Although Toast POS has improved a lot over the years, there’s still room for improvement in the inventory management features. It works for basic tracking, but more advanced inventory controls and reporting tools would make a big difference, especially for multi-location operations #### Reasons for switching to Toast POS I switched from Clover mainly because of the poor customer service experience. With Toast, I found not only a more robust platform for restaurant operations but also a much more responsive and professional support team --- ### A POS worth your time - Overall rating: 5/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive. Our team has found most of the features really helpful to our business, and we have 5 different stores, all using toast. We've had a few bumps, but they've never ignored us, or made us wait. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using toast for seven + years, and the big reason I stick with them, is they are always adding new features. Some, I don't use, but I've always appreciated the new things, along with off line payments when our local provider has issues. #### Cons Pricing. It's not expensive to get into, but they like to add charges ( monthly ) to everything. It adds ups but if it can make you more money, than I don't see an issue with them getting their beak wet #### Reasons for switching to Toast POS Just a better system, the Toast Go's were revolutionary in the states --- ### Similar to other POS in its class but lots of fees - Overall rating: 3/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only did a trial with Toast then decided to use Cake and Square instead. The time we had it we were able to pick up basics quickly and I like the reporting options it had. The cost and hidden fees were not in our budget though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Toast is user friendly, intuitive, and simple making it quick and easy for staff to pick up. This reduced training time helps our bottom line and keeps things running smoothly. It also has all the integrations a restaurant would need, DoorDash, GrubHub, payroll, etc. #### Cons The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill. #### Reasons for choosing Toast POS We ultimately did not. We did a trial with a free starter kit that got us the equipment at no cost while we tried the POS in house. The cost is what drove us away from Toast. We decided there were other products that had all the same functionality at a much lower cost. --- ### Toast Gets The Job Done - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good! I don’t have a ton of experience with POS systems, but Toast is my favorite of the ones I have used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work. #### Cons The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen #### Reasons for switching to Toast POS Wanted a cloud based system that could be accessed from anywhere --- ### Good software, terrible support! - Overall rating: 1/5 - Reviewer: Carl T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The system itself is pretty good, as is the hardware. The major problem, and the reason for the one star review, is the absolutely disgraceful customer service and support! We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system. We was literally abandoned after we received the hardware and banged our heads on the wall trying to get help. We was then sent 2 additional KDS screens, which was an apparent mistake, and was then told they would be taken back, but instead, Toast slipped the subscription for the 2 additional screens into our monthly bill. Further to this, I have been trying to contact several members of the toast team so we can send the system and hardware back (as we certainly won’t be using it again) and, surprise! Zero response from Toast. The toast system also blocks many QR code/mobile order payments for no apparent reason, which Toast states is a bug they’re working on, but of course, I never received answers for questions I posed on this matter. Do not waste your time or money dealing with these cowboys! Chargrill Cabin, Camber Sands #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software works well and is efficient, if set up appropriately! Hardware is of good quality and works ok. #### Cons Appalling customer service following delivery of hardware. Support is absolutely awful, literally non-existent. #### Reasons for choosing Toast POS Toast sales pitch promising the world with a discount on hardware --- ### An effective platform for a mom and pop restaurant - Overall rating: 4/5 - Reviewer: Lindsey D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the customization options!!! It’s so easy to add and publish new items on the go from the handheld devices or POS Stations. #### Cons Bugs. Lots of weird bugs and down time during dinner service! #### Reasons for choosing Toast POS Familiarity of the product. I would have Went a different route but it’s extremely hard to switch to a different POS #### Vendor response Hello Lindsey - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. Replied February 2025 --- ### Worse Experience - Overall rating: 1/5 - Reviewer: Yaar K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast. We are using toast machine for our transactions from more than 3 weeks now and their employees are unable to solve our issue. We are small business restaurant our daily pre authorized payments are going through every day from our bank account and we are borrowing money everyday to keep our bank account in good standing. I got inspired by their facebook advertising but now I will request all the small business owners not to get inspired by that promises which they can’t fulfill. Yaar Khan Niagara TABAQ Restaurant Fort Erie Ontario Canada #### Reasons for switching to Toast POS Was trying to improve but unfortunately got worse --- ### Toast POS is a great system for Venues with Large Capacities - Overall rating: 5/5 - Reviewer: Katherine J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience using Toast is great! We have multiple stations as well as handles for all of our staff to use to help the speed of service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. #### Cons As Toast POS is a newer software system compared the others, the customer service side needs a bit of work #### Reasons for switching to Toast POS Pricing and the use of handles was super convinent for taking orders especially with lots of servers being on the floor at once --- ### Toast POS Review - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I was happy with Toast. It was easy to use for the most part. There were some minor issues and some servers or bartenders did not like it. We did find that most had some previous experience with it so training was easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Toast was great! We used it in both our food truck and our brick and mortar. Having multiple screens was great and the convenience of the handhelds was great! #### Cons Their set up process is horrible. No support for the set up. Basically just have to find and then hire a guy to set it all up for you. #### Reasons for choosing Toast POS I went with Toast over Clover because I had several friends that were current Toast customers and they were very happy with it. #### Vendor response Hello Christopher - Thank you for sharing your experience with Toast! We're thrilled to hear that the system worked well for both your food truck and brick-and-mortar locations, especially with the convenience of the handhelds and multiple screens. Your feedback about the setup process is incredibly valuable, and we'll pass it along to ensure we can better support customers during implementation. It's great to know that training was straightforward due to familiarity among your staff. We're glad Toast met your needs and appreciate you choosing us over Clover based on trusted recommendations from your friends! Replied December 2024 --- ### Best & Most Efficient POS System we have used in our 27 Years in Business - Overall rating: 5/5 - Reviewer: Paulette M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with. #### Cons Truly nothing… I absolutely love all the features that Toast offers #### Reasons for choosing Toast POS For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services #### Reasons for switching to Toast POS Toast is way more technologically advanced --- ### Toasts to Toast - Overall rating: 5/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with. #### Cons Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love! #### Reasons for switching to Toast POS A client acquired another store location that was using Focus. Wanting a streamlined tech stack was the main reason for switching to Toast, but the functionality of Focus for all departments involved in restaurant operations just doesn't compare to Toast. #### Vendor response Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there! Replied January 2024 --- ### All function, little form - Overall rating: 5/5 - Reviewer: Adam F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Toast POS works exactly how it's supposed to, and meets every functional need we've had. #### Cons The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great. #### Reasons for switching to Toast POS Because I've never felt more undervalued as a customer than I did with Square. Their support was a nightmare. #### Vendor response Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating. We'll continue working hard to make every interaction with Toast memorable. Replied August 2023 --- ### Over all a good decision - Overall rating: 4/5 - Reviewer: ROB B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past. #### Cons Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale. #### Reasons for choosing Toast POS Better support upfront making the decision, price was fair, and cc pro fees were good., #### Reasons for switching to Toast POS It was too basic and lacking. Was good for a first year brewpub but as we grew, it did not. #### Vendor response Hi Rob, thanks for sharing your experience using Toast. Replied January 2024 --- ### Events sales manager - Overall rating: 5/5 - Reviewer: Jeffrey G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been a great platform really helping establish a good sales department and recording all analytic information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy and excessive to use between multiple platforms and systems. This makes it easy to stresmline #### Cons It’s slow sometimes, causing lag in reporting and getting information g the corporate office, could be worse --- ### Not the best overall, but the best modern choice - Overall rating: 4/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are. #### Cons Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages #### Vendor response Hello Julia, Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience and appreciate your honesty in the areas that need improvement. Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv Replied October 2024 --- ### New customer exp - Overall rating: 2/5 - Reviewer: Meghan M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible and I am the most patient and easiet customer n this experience was worst I’ve ever dealt with as a business owner #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pos screen setup is good Easy to do orders #### Cons Customer service! I was told during the sign up process I would be able to do certain things (these thing #### Vendor response Hello Meghan, Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. Replied October 2024 --- ### Great Resource for Restaurant Management - Overall rating: 5/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use. #### Cons Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for. #### Reasons for switching to Toast POS Micros was severely outdated and impossible to get any proper support. Toast is more new, youthful and overall helpful all around. --- ### Toast at FCD - Overall rating: 5/5 - Reviewer: Larry L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables #### Cons Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced. #### Reasons for choosing Toast POS Android operating system #### Reasons for switching to Toast POS Didn't have the options I wanted --- ### The Cloud is the future - Overall rating: 5/5 - Reviewer: Michael T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as toast POS can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace. #### Cons Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in #### Reasons for choosing Toast POS Price features and trust #### Reasons for switching to Toast POS Functionality, reliability, and features --- ### I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service - Overall rating: 1/5 - Reviewer: Elizabeth V. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Additional CONS that didn't fit in the above box: *Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. *Can't use APPLE devices with Toast, only Android *Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.) *Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in. *Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros *user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items #### Cons *excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. *support cases opened on their online platform are not addressed and no one calls restaurant to resolve *No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. *Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. *Handheld device does NOT support ApplePay. *ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. *No way to comp a gift card online and email it to a guest from Toast Central online. *No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price. #### Reasons for choosing Toast POS I thought Toast would be so much easier. In the beginning, I overlooked shortcomings because Toast had excellent customer service and they promised that when we submitted "feature requests" to improve Toast, that Toast would listen and slowly improve capabilities. We've seen very little of that. Additionally, their customer service has now tanked. Hold times are regularly over an hour. In the past, you could email support and now you can't. In fact, support emails you but you can NOT reply. It bounces back! They are still charging us for our closed location despite telling us they'd stop the billing until we could re-open after COVID. Toast changed our online ordering site and took away much functionality and now our guests complain that they can't order from us. Despite my repeated pleadings for someone to call me from Toast, no one ever calls. It is very disappointing! #### Vendor response Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement. Replied August 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/?page=2) --- Toast POS Reviews, Pros and Cons - 2026 Software Advice