--- title: "Toast POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Toast POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Toast POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/toast-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) / Toast POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/toast-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/toast-pos-profile/alternatives/) # Toast POS User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 554 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 325 reviews (59%) - 4 stars: 115 reviews (21%) - 3 stars: 43 reviews (8%) - 2 stars: 16 reviews (3%) - 1 star: 55 reviews (10%) ### Most mentioned pros - No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. - The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. - Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. ### Most mentioned cons - My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. - OOS items cannot be sold and do not show price when recalled from the POS station. - Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. ## Toast POS customer reviews Showing reviews 1-25 of 554 (page 1). ### Toast - yes! - Overall rating: 5/5 - Reviewer: Elizabeth L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. #### Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. --- ### Good product - Overall rating: 4/5 - Reviewer: LINDA F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The users in the restaurants really like it. It is mostly good for the accounting department with a few minor things I don't like., #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is really easy to run reports. It was easy to train the users how to do the transactions. I can click on numbers and it will expand to show where they came from. #### Cons Today the sales and A/R reports and cash did not tie out. I called and they said it was a known problem that they are getting other calls on and they are working on it. I got an email saying it was done and so I ran the reports again and they still didn't work. I called again and they said I shouldn't have gotten and email; it is not done. So I've done lots of useless work. #### Reasons for switching to Toast POS Aloha was outdated and couldn't improve any more. --- ### Toast is a modern and still growing POS and restaurant management product - Overall rating: 5/5 - Reviewer: heather m. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website. The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional. #### Cons Toast can slow down, which isn't good news when the restaurant is busy. The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year. --- ### Modern Technology - Overall rating: 5/5 - Reviewer: Courtney T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Toast is a great, modern software in the hospitality industry. The technology is very modern, surpassing the competitors by a long shot! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My favorite thing about Toast POS is the ease of use for the employees. During interviews with potential candidates, as well as casual conversations with current employees - the verdict is clear - Toast is a favorite in our industry!! #### Cons My least favorite part about Toast is the constant "double charges" that guests see. It appears when guests pay with "tap to pay" it tends to put a hold on the total amount, and then charges them that amount. The hold eventually falls off, but it has been very concerning to our guests. #### Reasons for switching to Toast POS Aloha kept crashing on us in the middle of our busiest times. It was becoming very outdated technology. --- ### Great POS System! - Overall rating: 5/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. #### Cons Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive #### Reasons for switching to Toast POS Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place. --- ### Strong POS system - Overall rating: 5/5 - Reviewer: Marcelo M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I really like the system and consistently recommend it to all my clients. Toast POS is reliable, user-friendly, and well-suited for restaurant operations. It has become a key part of how we manage and streamline day-to-day tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I migrated to Toast POS four years ago and have been very satisfied ever since. It’s a reliable, restaurant-focused platform that covers everything from front-of-house to back-of-house operations. The system is intuitive, stable, and continues to evolve with features that truly support daily restaurant management #### Cons Although Toast POS has improved a lot over the years, there’s still room for improvement in the inventory management features. It works for basic tracking, but more advanced inventory controls and reporting tools would make a big difference, especially for multi-location operations #### Reasons for switching to Toast POS I switched from Clover mainly because of the poor customer service experience. With Toast, I found not only a more robust platform for restaurant operations but also a much more responsive and professional support team --- ### A POS worth your time - Overall rating: 5/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive. Our team has found most of the features really helpful to our business, and we have 5 different stores, all using toast. We've had a few bumps, but they've never ignored us, or made us wait. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using toast for seven + years, and the big reason I stick with them, is they are always adding new features. Some, I don't use, but I've always appreciated the new things, along with off line payments when our local provider has issues. #### Cons Pricing. It's not expensive to get into, but they like to add charges ( monthly ) to everything. It adds ups but if it can make you more money, than I don't see an issue with them getting their beak wet #### Reasons for switching to Toast POS Just a better system, the Toast Go's were revolutionary in the states --- ### Similar to other POS in its class but lots of fees - Overall rating: 3/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only did a trial with Toast then decided to use Cake and Square instead. The time we had it we were able to pick up basics quickly and I like the reporting options it had. The cost and hidden fees were not in our budget though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Toast is user friendly, intuitive, and simple making it quick and easy for staff to pick up. This reduced training time helps our bottom line and keeps things running smoothly. It also has all the integrations a restaurant would need, DoorDash, GrubHub, payroll, etc. #### Cons The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill. #### Reasons for choosing Toast POS We ultimately did not. We did a trial with a free starter kit that got us the equipment at no cost while we tried the POS in house. The cost is what drove us away from Toast. We decided there were other products that had all the same functionality at a much lower cost. --- ### Toast Gets The Job Done - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good! I don’t have a ton of experience with POS systems, but Toast is my favorite of the ones I have used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work. #### Cons The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen #### Reasons for switching to Toast POS Wanted a cloud based system that could be accessed from anywhere --- ### Good software, terrible support! - Overall rating: 1/5 - Reviewer: Carl T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The system itself is pretty good, as is the hardware. The major problem, and the reason for the one star review, is the absolutely disgraceful customer service and support! We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system. We was literally abandoned after we received the hardware and banged our heads on the wall trying to get help. We was then sent 2 additional KDS screens, which was an apparent mistake, and was then told they would be taken back, but instead, Toast slipped the subscription for the 2 additional screens into our monthly bill. Further to this, I have been trying to contact several members of the toast team so we can send the system and hardware back (as we certainly won’t be using it again) and, surprise! Zero response from Toast. The toast system also blocks many QR code/mobile order payments for no apparent reason, which Toast states is a bug they’re working on, but of course, I never received answers for questions I posed on this matter. Do not waste your time or money dealing with these cowboys! Chargrill Cabin, Camber Sands #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software works well and is efficient, if set up appropriately! Hardware is of good quality and works ok. #### Cons Appalling customer service following delivery of hardware. Support is absolutely awful, literally non-existent. #### Reasons for choosing Toast POS Toast sales pitch promising the world with a discount on hardware --- ### Toast, functionality and portability - Overall rating: 5/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive, they have live support ready to answer most of our concerns. They have options for screen sharing as well. So you can show them what the issue is right on the POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking. #### Cons If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission…. #### Reasons for switching to Toast POS Lightspeed was to glitchy and support was relatively slow --- ### Toast Review - Overall rating: 5/5 - Reviewer: Jackie I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great! It’s a very organized software which makes it easy to do things both in person and from home online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. #### Cons I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. #### Reasons for switching to Toast POS Cost of our old system was way too expensive. Toast was affordable and convenient for our venue. --- ### Toast POS is a great system for Venues with Large Capacities - Overall rating: 5/5 - Reviewer: Katherine J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience using Toast is great! We have multiple stations as well as handles for all of our staff to use to help the speed of service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. #### Cons As Toast POS is a newer software system compared the others, the customer service side needs a bit of work #### Reasons for switching to Toast POS Pricing and the use of handles was super convinent for taking orders especially with lots of servers being on the floor at once --- ### Toast POS for your restaurant - Overall rating: 3/5 - Reviewer: Todd M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been decent. The sales push was a bit too much. I felt rushed. The dangling of discounts that were going to expire etc...The system has worked well though for the last few years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It's ease of use. The plug and play setup. #### Cons There's not enough of a rollout. Lots of seminars and video conferencing but for my personality, I would've liked to have a rep show me some hands on traning. #### Reasons for switching to Toast POS Wanted to be able to manage the restuarant from afar. It did the trick. #### Vendor response Hello Todd - We truly appreciate your feedback! It’s great to hear that Toast has made managing your restaurant easier. We understand that training styles matter, and we’ll take your insights to heart. Thanks for being a valued part of the Toast community! Replied February 2025 --- ### Have Some Toast With Your Brunch. Or Lunch. - Overall rating: 5/5 - Reviewer: Sanford G. - Verified reviewer: Yes - Industry: Sports - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of. #### Cons A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner. #### Reasons for switching to Toast POS Pre-existing software used at my current place of employment, Toast, movie from being a small business owner using Square. #### Vendor response Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there! Replied September 2023 --- ### Great POS System for Restaurants - Overall rating: 4/5 - Reviewer: Linda R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen. #### Cons Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened. #### Reasons for choosing Toast POS We didn't consider anyone else. #### Reasons for switching to Toast POS They were awful. Couldn't run when the internet went down, had to pull the changes from the back end instead of being pushed. Customer service was awful. --- ### Beware! - Overall rating: 3/5 - Reviewer: kestrel l. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software. #### Cons Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue. #### Reasons for choosing Toast POS They talked a good line on which they have failed to deliver. #### Reasons for switching to Toast POS I wanted a more modern system and one that was online so that I could make changes to it from off site. #### Vendor response Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch. Replied January 2020 --- ### Best System - Overall rating: 5/5 - Reviewer: Crista H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available. #### Cons I would like to see a more set procedure for private events and private dinning for the restaurant. #### Reasons for choosing Toast POS Toast is completely integrated and provides more features. --- ### Toast POS has been a nightmare - Overall rating: 3/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month. #### Cons I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it? #### Reasons for choosing Toast POS What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund. #### Reasons for switching to Toast POS I was under the impression they offered features that i found more valuable like 3rd Party Order Processing and Marketing, however by the time you add up all they have and charge you for it's 70% more than other companies, not to mention they don't actually offer things like 3rd party order integration, unless you use their drivers, that's not what i was told by sales team, now i'm stuck here, and they charged me fully right away and refused any refunds even though i did NOT get what i wanted, also charged me for Caller ID too which was new to they, they scrapped it after we went live, but still charged me and refused to refund.I wish Caller ID was the least of my problems. #### Vendor response Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved. Replied August 2023 --- ### Integrates with third party deliveries, horrible back end support. - Overall rating: 3/5 - Reviewer: Clint M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, 1-5 we would give it a 2.8. Its good, not great. Expensive for having a few cool features but struggles to do the main meat of what we need it to do at times and when we need to fix an issue they have many complicated ways of fixing it, nothing is straight forward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ultimate decision of why Toast was because at the time they were one of the only POS that integrated well with third party deliveries For that functionality it has been great and done what we needed it to do included wrapping up our payroll and scheduling into one system. #### Cons A few things. Toast is extremely complicated to get set up for some reason. Unlike other POS systems we have used in the past they do there PCI compliance through a router rather than through there software. However, you can not use their router for regular internet usage so the restaurant needs static IPs, one for Toast, one for everything else. This has made it so our hardware/infrastructure is extremely complicated and every time we have an issue we have to get our ISP, Toast, and now a IT Consultant involved to solve issues. Very time intensive and expensive. Second, when the system has a disruption or even if you want to make certain changes you have to be at the store using the terminals. The backend is pretty useless and as a owner that doesn't live by my store this is extremely frustrating. When speaking to the reps and going through the demos it is pitched as if you can run and correct items from your house but the reality is you can only do a handful of things that are not impactful. For example, when credit card processing goes down, which happens often with them for some reason, you then have to key in cards (which Toast then charges higher merchant fees to do this) and then you have to get to the store and either wait until your slow or closed to fix the issue for the next day. There is nothing you can do on the backend, customer service can't help you, nope you have to be physically present manually doing everything on your own time with maybe someone on the phone to assist you . #### Reasons for choosing Toast POS Attempt to integrate all third party delivery services and other items to have everything under one roof. #### Vendor response Hi there, thank you for sharing this feedback. We'll be following up directly to learn more on how we can help support you as a customer. Replied March 2024 --- ### Toast Support needs a lot of "Support" - Overall rating: 4/5 - Reviewer: Katie B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options. #### Cons The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of. #### Reasons for choosing Toast POS Price, integration opportunities, growth potential, ease of use --- ### Toast review 5/10 - Overall rating: 3/5 - Reviewer: Annalee P. - Verified reviewer: Yes - Industry: Dairy - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used it daily as a normal user and it was okay. easy to catch on to but I found myself constantly waiting for the next screen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was fairly simple to use without any knowledge of the software beforehand #### Cons It can often be very glitchy and will crash out #### Vendor response Hello Annalee - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. Replied March 2025 --- ### Solid When it Works - Overall rating: 3/5 - Reviewer: Jordan B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used it in a few different kitchens to manage the menu and track sales. It works well for FoH, and is the bane of Chefs and Cooks alike. When it works, it's a digital alternative to paper tickets. Most people I know still prefer paper. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros On the fly menu changes were accessible, the UI was fairly intuitive. #### Cons We always dread seeing an update. The product's stability is inconsistent. #### Vendor response Hello Jordan - Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback! Replied December 2024 --- ### Potentially a Great Platform but to many issues and very poor support - Overall rating: 2/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I want to love Toast so much because the vision is there but after 3 years my frustration with the platform and their support makes be want to move on to a more stable solution. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Toast has the vision about how a system should work and once it is fully developed and becomes stable I am sure it will be great. #### Cons Support. Awful. Outsourced. Their Tier 1 support is insistent on wasting time making you re-try things that you have already tried. You will spend hours with untrained persons before you get a person that is capable of helping you. Do not plan on an easy resolution and when the system goes down during a rush, get ready for chaos. #### Reasons for choosing Toast POS Promises by our sales person which mostly proved to be mis-representations. Just because you are thinking about something does not make the something a feature. #### Reasons for switching to Toast POS Limitations fo Pixel and looking for a cloud based system --- ### We will use Toast forever - Overall rating: 5/5 - Reviewer: Staci S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love toast 10 times over. I always love bragging about our tablets and system, but toast works as much as you do. You have to learn the ins and outs of the tablets and backend and you will find so many options to things you might want. Definitely look into their partners that you can link to!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Toast is customizable, easy to use, and they always have great customer service reps. We are looking to franchise and already know toast POS will be at EVERY location. They are in your corner. #### Cons We wish we had more options when it comes to promo codes and marketing but we know toast is always working on new things we just have to wait. #### Reasons for choosing Toast POS Self-serve tablets were a big one. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/?page=2) --- Toast POS Reviews, Pros and Cons - 2026 Software Advice