Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.

Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.

The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.

Customer service is top notch and that's critical for shops like mine when customers are coming in at all times and they need to be serviced

I've never touched a POS system in my life. Using Toast is as intuitive as possible and makes my life a lot easier!

Merchant fees, but that's not Toast's problem :)

Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.

The POS portion is solid. It's generally easy to use. It's been up about 99.9% of the time which is not true of all software. The people we have dealt with there have been nice and responsive.

The back end of the software is poorly designed and written. The inventory module is laughably bad; looks like it was designed and written by a college kid in a couple hours. The reporting is also not well thought out. More than once we've found the only option for a pretty standard report is to download data into Excel and manipulate it ourselves. There is no accounting application and no interface with Quickbooks. Generally it looks like a solid group designed the POS and then those people left or started working on other things. The service during the Covid 19 pandemic has been awful. It's nearly impossible to reach support and honestly makes me wonder if these guys are solvent. We had two management contacts that we would call in cases where we had support issues. Now both of those people have been (apparently) laid off. When we called support the last time, the recording warned that there were 33 people ahead of us in line. I've waited for an hour and eventually given up when there were only 12 ahead of me.

Accountability for myself and my entire crew has been top notch with this program.

Ability for Kitchen screen, Inventory, Daily Reports and summary, Ability to transfer tickets to other servers and servers availability to edit and add to other orders for busy evenings.

There really isn't anything I do not like about this software. It is an incredible program

I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems.

It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen.

Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened.

Software is intuitive and easy to navigate. Customer Service people ramp up quickly.

Focused almost exclusively on table service restaurants. Features for quick service need to be enhanced. Improvements need to be made in the area of Order management and Throttling in the Quick Service environment.

Overall we are very happy with Toast.

Toast is easy, user friendly and supported.

Some of the support functions are out sourced and language can be a barrier

Ease of use

Continue making sales when internet is down

Unable to contact customer service the first weekend in use

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Affordable Customer facing customization

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

It keeps me up to date in real time with what is happening in my restaurant.

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Customer phone service is very poor. Often get new and/or not well trained agent.