--- title: "Toast POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Toast POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Toast POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/toast-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) / Toast POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/toast-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/toast-pos-profile/alternatives/) # Toast POS User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 555 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 325 reviews (59%) - 4 stars: 115 reviews (21%) - 3 stars: 43 reviews (8%) - 2 stars: 16 reviews (3%) - 1 star: 56 reviews (10%) ### Most mentioned pros - No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. - The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. - The mobile app allows me to track Sales when I am off property right on my phone ### Most mentioned cons - My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. - Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. - The toast system also blocks many QR code/mobile order payments for no apparent reason, which Toast states is a bug they’re working on, but of course, I never received answers for questions I posed on this matter. ## Toast POS customer reviews Showing reviews 1-25 of 555 (page 1). ### Toast - yes! - Overall rating: 5/5 - Reviewer: Elizabeth L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. #### Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. --- ### Good product - Overall rating: 4/5 - Reviewer: LINDA F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The users in the restaurants really like it. It is mostly good for the accounting department with a few minor things I don't like., #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is really easy to run reports. It was easy to train the users how to do the transactions. I can click on numbers and it will expand to show where they came from. #### Cons Today the sales and A/R reports and cash did not tie out. I called and they said it was a known problem that they are getting other calls on and they are working on it. I got an email saying it was done and so I ran the reports again and they still didn't work. I called again and they said I shouldn't have gotten and email; it is not done. So I've done lots of useless work. #### Reasons for switching to Toast POS Aloha was outdated and couldn't improve any more. --- ### Toast is a modern and still growing POS and restaurant management product - Overall rating: 5/5 - Reviewer: heather m. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website. The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional. #### Cons Toast can slow down, which isn't good news when the restaurant is busy. The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year. --- ### Modern Technology - Overall rating: 5/5 - Reviewer: Courtney T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Toast is a great, modern software in the hospitality industry. The technology is very modern, surpassing the competitors by a long shot! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My favorite thing about Toast POS is the ease of use for the employees. During interviews with potential candidates, as well as casual conversations with current employees - the verdict is clear - Toast is a favorite in our industry!! #### Cons My least favorite part about Toast is the constant "double charges" that guests see. It appears when guests pay with "tap to pay" it tends to put a hold on the total amount, and then charges them that amount. The hold eventually falls off, but it has been very concerning to our guests. #### Reasons for switching to Toast POS Aloha kept crashing on us in the middle of our busiest times. It was becoming very outdated technology. --- ### Great POS System! - Overall rating: 5/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. #### Cons Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive #### Reasons for switching to Toast POS Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place. --- ### Strong POS system - Overall rating: 5/5 - Reviewer: Marcelo M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I really like the system and consistently recommend it to all my clients. Toast POS is reliable, user-friendly, and well-suited for restaurant operations. It has become a key part of how we manage and streamline day-to-day tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I migrated to Toast POS four years ago and have been very satisfied ever since. It’s a reliable, restaurant-focused platform that covers everything from front-of-house to back-of-house operations. The system is intuitive, stable, and continues to evolve with features that truly support daily restaurant management #### Cons Although Toast POS has improved a lot over the years, there’s still room for improvement in the inventory management features. It works for basic tracking, but more advanced inventory controls and reporting tools would make a big difference, especially for multi-location operations #### Reasons for switching to Toast POS I switched from Clover mainly because of the poor customer service experience. With Toast, I found not only a more robust platform for restaurant operations but also a much more responsive and professional support team --- ### A POS worth your time - Overall rating: 5/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive. Our team has found most of the features really helpful to our business, and we have 5 different stores, all using toast. We've had a few bumps, but they've never ignored us, or made us wait. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using toast for seven + years, and the big reason I stick with them, is they are always adding new features. Some, I don't use, but I've always appreciated the new things, along with off line payments when our local provider has issues. #### Cons Pricing. It's not expensive to get into, but they like to add charges ( monthly ) to everything. It adds ups but if it can make you more money, than I don't see an issue with them getting their beak wet #### Reasons for switching to Toast POS Just a better system, the Toast Go's were revolutionary in the states --- ### Similar to other POS in its class but lots of fees - Overall rating: 3/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only did a trial with Toast then decided to use Cake and Square instead. The time we had it we were able to pick up basics quickly and I like the reporting options it had. The cost and hidden fees were not in our budget though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Toast is user friendly, intuitive, and simple making it quick and easy for staff to pick up. This reduced training time helps our bottom line and keeps things running smoothly. It also has all the integrations a restaurant would need, DoorDash, GrubHub, payroll, etc. #### Cons The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill. #### Reasons for choosing Toast POS We ultimately did not. We did a trial with a free starter kit that got us the equipment at no cost while we tried the POS in house. The cost is what drove us away from Toast. We decided there were other products that had all the same functionality at a much lower cost. --- ### Toast Gets The Job Done - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good! I don’t have a ton of experience with POS systems, but Toast is my favorite of the ones I have used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work. #### Cons The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen #### Reasons for switching to Toast POS Wanted a cloud based system that could be accessed from anywhere --- ### Good software, terrible support! - Overall rating: 1/5 - Reviewer: Carl T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The system itself is pretty good, as is the hardware. The major problem, and the reason for the one star review, is the absolutely disgraceful customer service and support! We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system. We was literally abandoned after we received the hardware and banged our heads on the wall trying to get help. We was then sent 2 additional KDS screens, which was an apparent mistake, and was then told they would be taken back, but instead, Toast slipped the subscription for the 2 additional screens into our monthly bill. Further to this, I have been trying to contact several members of the toast team so we can send the system and hardware back (as we certainly won’t be using it again) and, surprise! Zero response from Toast. The toast system also blocks many QR code/mobile order payments for no apparent reason, which Toast states is a bug they’re working on, but of course, I never received answers for questions I posed on this matter. Do not waste your time or money dealing with these cowboys! Chargrill Cabin, Camber Sands #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software works well and is efficient, if set up appropriately! Hardware is of good quality and works ok. #### Cons Appalling customer service following delivery of hardware. Support is absolutely awful, literally non-existent. #### Reasons for choosing Toast POS Toast sales pitch promising the world with a discount on hardware --- ### TOAST POS SOFTWARE - Overall rating: 5/5 - Reviewer: ELIZABETH W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VERY GOOD TO NAVIGATE AND ENTER INFORMATION FOR THE BUSINESS. IT IS EASY TO ADD AND EDIT ITEMS. ALSO TO ADJUST LAYOUT OF THE FLOORPLAN. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS. #### Cons I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE. #### Reasons for switching to Toast POS SYSTEM CRASHES UNDER HIGH VOLUME DAYS MORE THAN ONCE --- ### Toast Review - Overall rating: 5/5 - Reviewer: Jackie I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great! It’s a very organized software which makes it easy to do things both in person and from home online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. #### Cons I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. #### Reasons for switching to Toast POS Cost of our old system was way too expensive. Toast was affordable and convenient for our venue. --- ### Toast POS is a great system for Venues with Large Capacities - Overall rating: 5/5 - Reviewer: Katherine J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience using Toast is great! We have multiple stations as well as handles for all of our staff to use to help the speed of service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. #### Cons As Toast POS is a newer software system compared the others, the customer service side needs a bit of work #### Reasons for switching to Toast POS Pricing and the use of handles was super convinent for taking orders especially with lots of servers being on the floor at once --- ### An effective platform for a mom and pop restaurant - Overall rating: 4/5 - Reviewer: Lindsey D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the customization options!!! It’s so easy to add and publish new items on the go from the handheld devices or POS Stations. #### Cons Bugs. Lots of weird bugs and down time during dinner service! #### Reasons for choosing Toast POS Familiarity of the product. I would have Went a different route but it’s extremely hard to switch to a different POS #### Vendor response Hello Lindsey - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. Replied February 2025 --- ### Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature - Overall rating: 5/5 - Reviewer: charles l. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm now pretty savvy w/ Toast POS after 6 mo of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time. #### Cons Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app. #### Reasons for choosing Toast POS Features and integrations were not as comprehensive #### Vendor response Hi Charles, we appreciate your review. We'll be sure to pass along your feedback to our team. - Carrisa Replied September 2023 --- ### Be Prepared for nickel and dimming - Overall rating: 2/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it runs smoothly 90% of the tine with no issues. When there is an issue, good luck getting the resolution you were hoping for and be prepared to get very frustrated with them. Unless you're adding on services to increase your monthly bill, your not important to them anymore. Also the install was a complete joke, do yourself a favor and do the self install and save your money from the start. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Very easy to use and make on the fly changes #### Cons The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials. Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times. #### Reasons for choosing Toast POS AT the time it was the only POS that could continue to accept CC when the internet went down. Now that many offers this, we are currently looking at other alternative companies. --- ### The Gold Standard of Restaurant Point of Sale Systems - Overall rating: 5/5 - Reviewer: Matt P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Truly exceptional. Toast support and continued development of the platform will keep me a guest /client for life. I’m impressed at every turn and I have a ton of experience w other systems. Toast is just so far ahead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deep easy to use functionality Incredible reporting and kitchen management. #### Cons I would love the addition of a report writer. Reporting is deep and covers my needs but I’m a data hound and would love a report writer. #### Reasons for choosing Toast POS Exceptional features, order management and third party integrations for delivery etc. #### Reasons for switching to Toast POS Focus was archaic in approach and service was just terrible. --- ### Terrible Tech Support And Filled With Bugs - Overall rating: 1/5 - Reviewer: Gonca E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Affordable Customer facing customization #### Cons 1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support. #### Reasons for choosing Toast POS The price was more affordable and they gave us a discount. --- ### Toast POS - Overall rating: 3/5 - Reviewer: Peggy T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Software is intuitive and easy to navigate. Customer Service people ramp up quickly. #### Cons Focused almost exclusively on table service restaurants. Features for quick service need to be enhanced. Improvements need to be made in the area of Order management and Throttling in the Quick Service environment. #### Reasons for choosing Toast POS Existing customers reported few hardware/software failures. Toast seems to be vested in new technologies. #### Reasons for switching to Toast POS Aloha was fraught with software and hardware glitches that caused significant downtime. NCR/Aloha is behind in tech advances. Cloud, Kiosk, online ordering. Support was horrible. --- ### Makes service faster - Overall rating: 5/5 - Reviewer: Robert F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Toast POS makes our service faster and more structured. It’s solid for daily operations even if a bit sensitive to internet quality. We use it for speed and tracking, it is a good tool for all our sales teams. #### Cons Sometimes it freezes when the connection is weak, and new staff needs some time to get used to the interface. --- ### Toast POS - Positives and Negatives - Overall rating: 4/5 - Reviewer: Jeff T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive and pretty easy to use for employee processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very versatile. Allows for easy use as all applications are tablet and app based. Easily accessible information and editing from smart phone, computer and other hardware. #### Cons Some service outages (credit card processing) and difficult programming on the back end. Some technical issues and support isn't always able to figure it out at the first level. #### Vendor response Thank you Jeff, we’re really grateful and appreciate you taking the time to share your rating with us! Replied January 2025 --- ### Horrendous customer service. - Overall rating: 4/5 - Reviewer: Don Reno I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The app works well and it's fairly easy to use, although they forced an update recently that made the system worse. #### Cons We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast. #### Reasons for choosing Toast POS It was supposed to be the superior product but unfortunately support is miserably bad. #### Vendor response Hi Don, thank you for sharing your feedback with us. We're sorry to hear that this was your experience. We will be reaching out directly to get this resolved. Replied March 2024 --- ### Ease of use puts the butter on Toast - Overall rating: 5/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Toast is very easy to understand and operate making Labor control and sales tracking a breeze. Integration with payroll is fast and simple. Customer service is top notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of Toast makes it very convenient for training of new employees. Jelly for Toast makes payroll integration simple and fast. Sales and labor reports are clear and easy to understand making decisions for labor control simple to make. #### Cons Offline payments can create issues if the customer doesn't have funds on the card used. Ghost checks can occur if handhelds are not synced daily. #### Reasons for choosing Toast POS Cost effective and easy to use. #### Reasons for switching to Toast POS Ease of use. --- ### Toast POS - Overall rating: 4/5 - Reviewer: Nick C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward. #### Cons It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts. #### Vendor response Hi Nick, Carrisa here with Toast. We appreciate you taking the time to leave us such a thoughtful review. Thank you for sharing your experience navigating the platform and your pain points. We'll be sure to pass this along to our team for review. Replied August 2023 --- ### Rip Off - Overall rating: 1/5 - Reviewer: kay g. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Good luck get somebody in the phone and resolve the issue no ( 1 )speak English #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros if I can give O star I will the suck your money out . #### Cons I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!! #### Vendor response Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved. Replied October 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/?page=2) --- Toast POS Reviews, Pros and Cons - 2026 Software Advice