Windward System Five

Windward System Five

RATING:

3.82

(185)

About Windward System Five

Windward Software's Windward System Five helps small to midsize businesses manage their operations by providing an integrated point of sale and accounting solution with real-time inventory management. Windward System Five is a built-in point of sale application. Among other features, the solution provides a signature capture option that helps minimize duplicate invoices and paperwork, POS barcode support that integrates with most scanners on the market, and the option to add or subtract "soft switches" that allow users to customize the program for their specific business practices. Windward System Five is capable to document inventory movement between store locations, and users can also integrate the program with their online stores via the WeCommerce tool. It...

Windward System Five Pricing

Pricing plans range from $99 to $129* per user per month, plus a one-time implementation fee. *based on user count. Note: Windward Software typically bills yearly, monthly rates are for comparative purposes. Talk to your rep for options.

Starting price: 

$129.00 per month

Free trial: 

Available

Free version: 

Not Available

Customer information
Slide 1 of 5

Windward System Five Reviews

Overall Rating

3.82

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

4

Showing 1 - 5 of 185 reviews

User Profile

Mark

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2017

Highly customizable software that you can really tailor to your business for an affordable price.

Reduced IT costs, Improved staff experience and greater overall efficiency of our business practices.

Pros

I give this review after having tried many different software packages over the last 15 years. Some costing x10 the price of Windard, some costing x10 less. What I'm left with over these years is perspective, and that perspective was hard earned. You will not find a more complete point of sale, inventory control, accounting, crm, etc. for this price range. With the ability to fine tune it to your exact business needs, it's easiest to configure, maintain and operate...especially compared to the "enterprise" software world where your eyes will water from pricing. Its got lightning fastest Point of sale with the absolute best part find search tool I can recall using. The special order management is the best complete solution from any I've tried. If your serious about your Business, you should consider Windard. I honestly think that in the long run it has improved our business, staff and bottom dollar.

Cons

There is no such thing as perfect software. With that being said, there are issues...but then it's technology. You have to considering that it is a highly customizable product that able to serve an amazing range of business types with thousands of options. What Windward has that sets it apart is a fantastic support team with Canadian staff and an out-of-country team that is admittingly fantastic...probably the best off-shore support that I have ever experienced in IT. Tech support is typically same day, commonly instant or within a few hours of placing a call. If you have an urgent problem, they will find someone for you RIGHT NOW. If you have problems using Windward software...you will most probably have problems using another piece of software. The key with any software, especially if you are new to it, is to have patience and use every opportunity to learn.

Response from Windward Software

Mark, thank you very much for taking the time to provide your feedback on your experience with Windward System Five. We're thrilled that you are very satisfied with our software! As you identify in your review, Windward Software is committed to continuously improving our business management solutions such that we may continue to offer the most user-friendly, yet comprehensive functionality available.

Replied November 2017

Joellyn

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2022

Windward since 2006

Pros

The service from Windward when needing help.

Cons

Missing simple sales reports that we use to use in Great Plains.

Reasons for choosing Windward System Five

I looked at many more than the 2 above. But do not remember all I looked at. Was at least 8. Not sure Profit.co is the correct one

Reasons for switching to Windward System Five

It was DOS and needed to update.

Response from Windward Software

Hi Joellyn, Thanks for the review! We'll be sure to pass along the note about our service to the Customer Care team. We do have advanced reporting now available with Windward Intelligence. You may want to reach out to your Account Manager to see it in action. Thanks again!

Replied August 2022

Michelle

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

October 2017

Would like to set up the system again knowing so much more now than was first told.

Pros

Windward is easy to navigate and manipulate. Inventory items are easy to add and change. Like the way the payroll system integrates with Windward so no need to journal . Love the support I have received when requiring assistance from the team in the Philippines . They are prompt in getting back to you and try to assist at all times.

Cons

When trying to customise the system to suit our requirements alot of manual hours are required to change simple things like updating prices and modifications. When we needed to collect information from the system we required a special programme be written to fulfil government requirements. This additional reporting is cumbersome to produce. There is also alot of double entry when making a payment and then having to do a journal entry to reflect the same. A journal entry should be automatic. Would like the ability to make ledger numbers inactive Although we have a very confusing payroll and tax system, we experienced many issues with setting up the payroll system with this year being the first year we have successfully produced a payroll summary. Even then it required alot of double/triple checking to ensure the information was correct. Adding a new employee is once again difficult and time consuming. It would be great to be able to copy an existing one.

Response from Windward Software

Thank you, Michelle, for taking the time to provide a review of your experience with Windward System Five. It's nice to hear that you are pleased with the support you have received from our Client Services team. In terms of your concerns, we're confident that there are means to make some of the processes you mention more efficient. At your convenience, please contact your Account Manager at +1 (800) 663-5750 and ask to be registered for The Windward Learning Academy. This is a user-friendly yet comprehensive online source of System Five tutorials, which provide step-by-step solutions for all product features and nearly all possible scenarios. Windward Software is continuously evolving and enhancing Windward System Five, and, in developing each product release, we examine client feedback to ensure that we are delivering a solution that meets and exceeds needed functionality.

Replied November 2017

Justin

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

From your friends at Bob's

Windward 5 does so much above and beyond the POS/accounting systems I have used in the past, and I know I haven’t made it through all it has to offer. The integrated CRM is very useful for keeping track of appointments and follow ups. I’m able to see that staff has made these appointments and keep them accountable for follow ups. There is so much that can be done to organize and track inventory. Set multiple selling prices, build kits out of existing parts. Add pictures for staff and customers to reference, and way more. Booking orders use to take me days to put together. Now the system tells me what I need based on past years. Some orders now take me less then a hour. Information and automation. Windward tracks so much for you and automates tasks. Saving you 100’s of hours and $1000’s of dollars a year. I am very happy I made this investment

Pros

Windward 5 does so much above and beyond the POS/accounting systems I have used in the past, and I know I haven’t made it through all it has to offer. The integrated CRM is very useful for keeping track of appointments and follow ups. I’m able to see that staff has made these appointments and keep them accountable for follow ups. There is so much that can be done to organize and track inventory. Set multiple selling prices, build kits out of existing parts. Add pictures for staff and customers to reference, and way more. Booking orders use to take me days to put together. Now the system tells me what I need based on past years. Some orders now take me less then a hour. Information and automation. Windward tracks so much for you and automates tasks. Saving you 100’s of hours and $1000’s of dollars a year. I am very happy I made this investment

Cons

It does take some time to set up, but you do get some great help. There is allot to learn. Be prepared to give this some attention, it will be worth it.

Response from Windward Software

Thanks for the Feedback Justin!

Replied April 2022

Grant

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

June 2022

Good POS Order Management Software

Very happy with the software. They worked with me in implementing and transferring our data with only a few hickups.

Pros

Order Management, POS, Inventory Tracking.

Cons

Not as customizable as I would like. Email feature lacks templates for the email body of the message when sending statements in bulk. Could have a better more customizable email feature for invoices and statements.

Reasons for choosing Windward System Five

Better developed product and support.

Reasons for switching to Windward System Five

Windward has superior order management.

Popular Windward System Five Comparisons