Windward System Five Software


 

Windward Software's Windward System Five helps small to midsized businesses gain control of their operations by providing a fully integrated point of sale and accounting package with real-time inventory management. 

Windward System Five is a complete point of sale suite. Among other features, the program provides a Signature Capture option that helps minimize duplicate invoices and paperwork, POS barcode support that integrates with most scanners on the market, and the option to add or subtract “soft switches” that allow users to customize the program for their specific business practices.

For example, furniture store owners can add the Kit System feature to their program to sell collections of items all at once, while an automotive shop can track labor and mechanic hours.

All versions of Windward System Five are able to document inventory movement between store locations, and users can also integrate the program with their online stores via the WeCommerce tool.

 

Windward System Five - Customer information
 
  • Windward System Five - Customer information
    Customer information
  • Windward System Five - Customer invoice
    Customer invoice
  • Windward System Five - Daily activity
    Daily activity
  • Windward System Five - Departments
    Departments
  • Windward System Five - Email templates
    Email templates
  • Windward System Five - Inventory
    Inventory
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

124 Reviews of Windward System Five

 

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Software Advice Reviews (12)
More Reviews (112)

Showing 1-12 of 12

Ian from Bushido Enterprises Ltd.
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have a 8 user licence. Many bugs and some functionality falls short. As if they did not think the whole process through properly. Financial side is very cumbersome. I am looking for alternate solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Read all the reviews. This software could really be good if it was finished strong and some further thought was applied to the processes. It seems 80% complete with shortfalls in many areas. Financials are just not suitable for our size of business. It takes 4x the amount of time to complete a task compared to QB. My accountants find this aspect frustrating. They really should offer an integration with QB for those who want it. It feels like they are trying to cover too much in this software. I have some tickets on issues and bugs for over 3 months now and they still have not been completed. Of what I know now, I would not have purchased this software. I am looking for alternate software.

Pros

The sales aspect is good. POS is acceptable. Easy to find a product and sell it. Kits work well. Reporting is somewhat good. Support tries to resolve issues.

Cons

Financials - If you are serious about your business, this is not for you. It is not comparable to Quick books. They have flatly refused to integrate with QB. Their financial side scores a 1/10. The Multi currency module is full of promise but has many problems and bugs like display and operational issues. You have to be very careful when dealing with multi-currency. Procurement is quite basic and could have been thought through more. No real science or maths behind ordering so you better know your high, lows, trends etc. Some aspects are good but fall short in some areas. They state they are PCI compliant but fall short on monthly account payments. There is a work around but wastes time. If you do job cards or outwork, this is a challenge and you have to invent your own internal systems. Not sure on stock value integrity? Stock take process could have some enhancements to make it quicker for the user.

Review Source
 
 

William from WES Outdoor Power Equipment
Specialty: Auto & parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Poor Product, Horrible Customer Service, Entire Experience has been awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are considering this product, take the time to dig on the internet for reviews first. Trust me. I purchased this software, It does not fit our business needs. It offers less than the software we currently use. After many months and hours of trying to make it work, we decided we needed to give up and get a refund. we never actually "went live" with the software. The company refuses to give any form of a refund. We have talked to nearly everyone in the company and not a single sole cares. The worst business decision we have ever made. Now we are hung out to dry for roughly for something we can never use. Don't make the same mistake We did.

Pros

nothing. Software was the most affordable option for us. Goes to show, you get what you pay for. We should have saved up and went with a better company

Cons

The software is limited, not easy to use, Will not do half of what the sales people sell you on, BEWARE

Review Source
 
 

Jim from Altra Rental and Supply, Inc
Specialty: Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Windward- Success for Power Equipment, Construction Supplies and Rental

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using System 5 since 2003. The system has scaled to our operation as we grow. The accounting side is robust and handles all our AP- AR- and General Ledger needs. Purchasing is fully automated. Billing customers can be fully modified with "Types" and "subTypes" to keep the status of orders updated and classified. Our inventory and product locations have been controlled and managed with the Advanced Inventory Control. The system is constantly being improved with fixes and new features multiple times per month. The database is rock solid. After 14 years, we never have had data corruption requiring the loading of a backup. All our employees depend on the info from system 5 to make decisions and give customers information. The ability to customize and provide information to users is endless and grows each year. We have used the barcode function and have 40,000 SKUs barcoded and labeled. We have even barcoded our rental equipment. We rely on this system for everything and for 14 years it has been bulletproof. Because we sell, service and rent serialized equipment, the "UNIT" way of handling things is great. Provides cost, service and income information.

Pros

We could not run our business without the information and order that the system provides!
1. Ease of use- Everything is in one program
2. Total integration- We don't need to transfer data to another program like QuickBooks
3. Strong Accounting, Control, and reports- Ability to customize GL and P&L format and multiple years.
4. Hundreds of pre-built Reports- We rarely do custom
5. Ability to create custom reports
6. Barcoding and Barcode printing- Couldn't live without it
7. Integrated Credit card Processing-Vantiv- Saves errors and time
8. Moves easily from desktop to desktop - configures easily when replacing stations
9. Weekly online training to learn features.
10 Responsive support staff who find the answers to any questions.
11. Ability to attach pictures and documents.
12. Unit history on serialized items.
13. Automated output of data, pictures pricing and descriptions to our Website

Cons

Probably not really a con But there are so many features available, it take some time to learn and put them into daily practice. The rest are just enhancements we'd like to see !! First, We would like to see the RMA system simplified. Second, we would like to see the E-commerce platform developed more. We are using it now for our website, but we would like to see more features and search options. Third, we would like to see the Timecard function developed and enhanced. Fourth, we would like to see the offering of more credit card processing options. Fifth, we would like the ability to attach PDF's to items, instead of JPG. But all in all, the system works really well!

 
 

Justin from Sensenig's Landscape Supply
Specialty: Building & garden materials
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

horrible customer service and implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bad company to deal with, we spent over $30,000 and after several months of trying to go live and we had to suddenly purchase more software from them and we decided to pull the plug..... we saw no future in dealing with this company buyers beware ...... i have this complet system i will give you for free..... if it works for you and you like it then pay us half !!

Advice to Others

do not buy a complete system from them no matter what only buy 1 license and make sure implementation and everything goes well before do the whole thing

 
 

Kris from Casual Patio
Specialty: Furniture & home decor
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Winward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It a great product very well thought out and very thorough tracks all inventory while providing a POS anyone can use

Pros

This is a very detailed piece of software great POS and inventory tracking, Excellent piece especially for furniture of any kind

Cons

Its very in depth so be prepared to put some time in to fully utilize it, also its on the pricey side but if you have the money well worth the price

Advice to Others

Try it before you buy it

 
 

Ernesto from Zero-In Carpet Cleaning
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

WONDERFUL PROGRAM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it has a very nice and easy to use integrated design and is very accurate!

Pros

What I love about this product is the easy to use interface and the many options it provides within it's various functions.

Cons

NONE THAT I COULD FIND!

Advice to Others

WOULD HIGHLY RECOMMEND!

 
 

Curt from Innerspace Watersports
Specialty: Sporting goods

May 2016

May 2016

Great Software for Every business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service and great software. Can do pretty much everything you need for you business.

Likes Least

Haven't had any issues as of yet with either vendor or product

Recommendations

Great for all business and acconting aspects can also do payroll.

 
 

Juliet from Livingspace
Specialty: Furniture & home decor

May 2016

May 2016

Good and affordable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's a fully integrated software, from inventory control,point of sale to accounting. This is the only software, and it makes things easier for us.
It is easy to use for basic POS.

Likes Least

Reports area is pretty basic.
There is no "smart search" for inventory.

Recommendations

This is an affordable option for POS and accounting software.

 
 

Kathi from McNally Lighting
Specialty: Other specialty retailer

March 2016

March 2016

Windward System 5 for us has grown into a great relationship.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the auto data up loads for inventory. I like the adjustability of all the categories of forms and labels, such as invoices, purchase orders, packing slips, inventory tags, delivery tickets, etc. we can utilize and customize to suite all kinds needs for many different aspects, and situations. Being able to use the tag-a-long kits for suggestive selling, helps out the sales staff considerably, gives them that extra help in making their quotas and the don't have to remember to ask each customer, the suggested add-on items pops up on the invoice and forces them to ask. The sales staff loves the ability to bring up all their open invoices at one click. They love the ability to prioritize estimates for their follow ups. I love the pop up tasks, I can assign tasks to specific employees for a specific day and time to pop up, to remind them to get it done. Using system batch purchasing really saves a lot of time. Using alternative vendors for the same products helps with our inventory management. We have a repair department, sometimes the sales people will help out on the repair bench and the "technician's time clock" works well for them when they get call back to the sales floor in the middle of their repair and then come back later to finish, that may happen several times in the course of one repair depending if the time it takes for completion. Using this "technician's time clock" makes it easy to track their time for the repair fees. System 5 is such an integral part of our day to day functions, we take a lot of it's features for granted, it is hard to think of all the good things it does for us to make our lives easier.

Likes Least

I think the data up loads can function easier, be less complicated. We don't use the accounting part of the program. We use QB for our payroll and it will integrate with System 5 so that is good. There are more aspects of the program I like to be using and I wish the learn curves would be easier. We have an extra large amount of inventory and data stored in the system, since we have been using it since 2008. When generating reports or gathering information, the delays to the system or the machine's think processes, are way too long for me, before the abort button shows up, if it shows up at all or the option to quit the process and try another way. Again think of what I like least is difficult to do because we always find a work around to fulfill our needs.

Recommendations

Shopping for point of sale/data entry soft ware is a daunting task, I don't wish it on anyone. To start I make a couple of lists. First, list of all the most import thing things you can't live without in your day to day business software. Next list all the thing that would be nice to have, you wish list. Then show your lists to Windward make them show you the complete workings of how each of your must haves can be accomplished with the system. Next make them show you the complete workings of how your wish list can be achieved. They will do all that for you. If you find that Windward fits your particular needs then go forward after you are up and working then you can learn all the rest of what it will do. Don't try to learn it all in the beginning you will make your self crazy, I'd just focus on your current needs and after you are up and going than you can adapt to utilize all the rest of their functions. Their 24hr help technicians are very good to work with, I've found that if I give a detailed description of what problem I'm having to the tech desk, 90% of the time, they will steer the technician that best know that issue and will call back and give complete dial-in connected help, along with training, so I'll be smarter next time, and can fix the problem myself. If I have any other issues that the tech can't deal with, my account manager, always gets me the best solutions. I love the ability to using the training along side the real program. It is great for new employees as well for us old timers who are doing a new steps or steps that we may not have used in a while and we are unsure if we will be doing it correctly. So with the training we can play all we want with out messing up any of the real live data. Depending on how many newbies we have I'll copy over the live data to training once week or each evening when we go home and it is ready for them to play with in the morning.

 
 

George from EGW inc
Specialty: Manufacturing & wholesale

July 2015

July 2015

System 5 did not meet any of our needs and has unusable reporrts

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Sales person reported they wanted to break into the firearms trade. He was polite and tried to answer our questions.

Likes Least

The reports compared to quick books had to be written as in by the company. We could not get lists of our Payable, Receivables and sales tax reporting were major problems. Support once started was moved off shore and was even worse.

Recommendations

Use a mature product like quick books. When we went back to QB we found add on apps that could process our on line orders cleaner and faster.

 
 

Mike from Colonial Photo & Hobby, Inc.
Specialty: Other specialty retailer

June 2015

June 2015

Scalable multi-user POS retail from a company that listens and adapts.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Excellent customer support 24/7. A product that is scalable to your business. One of the few softwares that have a stand-a-lone ability that allow sales and lookup when the main server is offline or unavailable. Inventory orders in cases or singles by multiple suppliers with multiple part numbers and UPC codes for a single item. Capable of printing price tags on the fly when receiving. Easy lookup of products at the POS terminal by description, barcodes, serial numbers, etc. (Think about a phone caller asking for an item that is not in your hand, no numbers available and you need to quote the price.) Easy Purchase ordering. Easy resorting of POs in a fashion that matches the packing list. Complete control of forms, receipts, printers, slip printers, faxes etc. Multiple price groups and quantity price levels allowing maximum flexibility to different retail environments. Matrix pricing, kit pricing (both dynamic and static) with prices broken out or just single line on receipts. This software is our forth in 30 years and in our use since 2003. Regular updates and revisions are available to keep it fresh and up to date with changes in the ever changing retail industry. This is a very robust software and does far more than given here.

Likes Least

Back office reporting is probably the weekest area. However, custom reports are available and creatable. If you are looking into any software you should have a list of what you need to know daily, weekly and monthly and have it demonstrated to you. Another area is handling price protection from manufacturers. It is not easy to drop cost on items that receive price protection. It can be done but is time consuming.

Recommendations

80 percent of business is the same. Figure out the 20 percent that of your business that really is important and make sure it works for you. The stand-a-lone terminals was very important to us as a retail store because you can not afford to lock the doors when the terminal looses communication with the server. Something that will happen to everyone at times. We also get large orders in of items. Checking in a purchase order with 300 lines and many boxes has been cut down by 90 percent with tag printing as you shoot bar codes and the system finds the item on a purchase order, prints tags as needed, advances to next item as you shoot. Very little keyboard interaction. This was a huge change in the software from 2003 that was suggested by us and then produced by Windward staff. Again, does the company listen? YES!

 
 

Luke from AdCo
Specialty: Fabric, linens, & crafts

March 2015

March 2015

User-friendly, cost-effective, and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service, competitive pricing, and user-friendliness.

Likes Least

Must pay for customer service after first year, although it is quite inexpensive.

Recommendations

Compare to other POS systems. We have had others on the list that were not as functional.

 
 
 
Showing 1-20 of 112

Judy from DeGroot's Nurseries
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

The system is fairly easy to learn and I have been trained on multiple sections of the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales reports and so on give a great view on how your business is growing

Pros

Many reports are available depending on what you want to keep track. It covers everything from your daily needs to monthly to yearly.

Cons

When updates are done some of the items we have used disappear or are not available with update. Have found some reports aren't accurate.

Review Source: Capterra
 

April from Jerry's RV Trailer Sales & Service Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The benefits more than outway the problems that occur

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one program for inventory to A/R and A/P etc.

Pros

Inventory control and details that can be entered into each item is awesome. Customer sales tracking is great. Can be adapted to many types of businesses.

Cons

Reports side is not the best. Cannot get an accurate back dated inventory and designing reports is sometimes hard. Need bigger field for invoice numbers when adding bills to workorders.

Review Source: Capterra
 

Ronald from Performance All Terrain & Rentals Ltd.

November 2017

November 2017

I have been using Windward System 5 as the Financial Controller for about 18 months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Windward System 5 is well organized and intuitive for knowledgeable users. It is an extensive system doing just about anything you could want in a business management/accounting system. Reports are extensive and well laid out, and allow you to drill through to the details in most cases.

Cons

It seems plagued with system errors. Not sure if this is just our platform, or if this happens to most users, but we get system errors on a very frequent basis (more than daily). Most are nothing and the system corrects them on its own, but some require more effort, and frequent assistance from Windward Support. Most of the support personnel are very helpful and knowledgeable, so your problems get fixed fairly quickly but they are still a nuisance.

Review Source: Capterra
 

Casey from Jones Boys Boats
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Not the right system for our type of business. Probably better for a small retail company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really don't know what we like most about the software. We have had the system for almost 10 years and it has never worked well for us, even after investing tens of thousands of dollars...

Cons

Not user friendly. Expensive. Support doesn't know how to fix the problem most of the time. System not capable of performing functions that are necessary for our business. Confusing. Have spent hours and hours trying to get the system to work correctly without success. Hired someone to come help us learn the system better that cost us almost so much money and we weren't any further ahead than before they came.

Review Source: Capterra
 

EVA from MAIN JET MOTORSPORTS
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

STARTING UP WAS TOUGH BUT NOW I KNOW THE INS AND OUTS IT IS EASY TO USE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FREEDOM TO DO ACCOUNTING CORRECTIONS EASILY. THE FREEDOM TO CHANGE AND EDIT ANYTHING WITH EASE AND WITH THE RIGHT PERMISSIONS

Cons

INTEGRITY ISSUES MAKES IT HARD TO BE CONFIDENT THE INFORMATION REAL TIME IS CORRECT. CONSTANTLY HAVING TO CHECK INTERGIRTY BEFORE REPORTS

Review Source: Capterra
 

RALPH from JAMES SAUNORIS & SONS, INC.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Customizable to a variety of business types. Fairly easy to use and learn the basics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One software that we can use for the front end of the business and the back.

Pros

I like being able to customize buttons at the cash registers and change them seasonally as we are a garden center and our products do change drastically with the seasons.
Customer support is always very helpful and has fixed most issues that I have had in the past.
We make our nursery signs, labels, and a variety of different types of price tags within System Five. No need for another program as we did need one in the past.
I have not used them yet but having webinars and a learning area available to us is an excellent way to get more out of our software.

Cons

Customer tech support is very good, however I think that it is a bit expensive annually.
The label and form designers work but do not seem to be what you see is what you get. It takes a little finessing to create a label that fits your media properly.

Review Source: Capterra
 

Ketan from Interactive Computer Systems Ltd

November 2017

November 2017

it has been great and have found it very user friendly and easy to use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

more up to date information and tracking of items with serial numbers, it was easy to set in place policies and see where we lacked and brought in a lot of controls in the company

Pros

the software is easy to use and customizable. we have found a it works well and have not had too many problems. there are a lot of options in the setup and we are able to change if it does not work. the implementation staff was great and the support is great. when ever I have contacted support they responded very quickly and the webinars have helped make the software better

Cons

it takes a long time to get a feature added and a lot of pestering, there are a few things in the software that does not make sense with the labels

Review Source: Capterra

  Response: Windward Software, Windward Software

Date: November 2017

November 2017

 

Hi Ketan -- thank you for taking the time to provide us with your feedback. Great to hear that you're pleased with Windward System Five, our Implementation Team, and weekly webinars.

In terms of custom feature development, we record all requests and work diligently to include this functionality (when possible) in subsequent product releases. To learn more about upcoming System Five features, please contact your Account Manager at +1 (800) 663-5750.

 

Jo Ellen from Four Seasons Landscaping Nursery, Inc.

November 2017

November 2017

This is a comprehensive, professional POS System that works well and is user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software will provide just about any report needed and in about any arrangement for our company. I love the feature of being able to export reports to Excel to customize them even further, if necessary.

Cons

Because I can do some programming, there are a few tweaks here and there that I would like to be able to do myself. Some minor issues cannot be changed, according to technical support.

Review Source: Capterra
 

Kristofer from Jordan Manufacturing Dba Furniture Warehouse Outlet
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overall experience has been very good. A very reliable system with little to no freezing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the speed of use and all the options for inventory. The point of sale side is pretty straight forward. The customer support is great, always helpful and very fast. It has features that could be great.

Cons

What I like least is the back side of it is not as user friendly. Feels like you need to have a degree in programming when trying to setup printing forms. Setup wizard could use simpler terms.

Review Source: Capterra
 

Kelly from Worralls La-Z-Boy Comfort Studio

November 2017

November 2017

We've been with Windward since 1994, recent years Windward has really stepped up to the plate !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the most recent benefits is the available training in many different areas of the Windward software program. This is an incredible asset to streamlining and improving day to day business practices for us. When we find out things the program can do for us that for years has just been sitting there not being used, we're like a kid in a candy shop....Excited...Wow!!

Pros

Over the years there have been many areas of the program that we never took advantage of. One of the greatest things is with all the recent available training on and off line it has allowed us to find these nuggets that have helped us tremendously to make processes within our business so much easier. This had to be one of the best implementations that Windward has made, keep the training coming!!

Cons

The one thing we dislike about the program are updates. We get very nervous! A few years ago we did an update and it totally messed up the whole program. We had to work offline (paper work) for more than 3 weeks, which was a nightmare after the fact. Though Windward programmers worked for over 6 months to find a fix, they never ever did. So here 5 or 6 years later our Point of Sales Transaction Report figures are still unusable. We recently updated Pervasive and were told it should really speed up the program. Unfortunately it didn't, actually saw absolutely no difference even though it had been several years since we'd done an update, so are looking at other areas now.

Review Source: Capterra
 

Frank from Oshtugon Computers Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Powerful and Robust. Handles my needs well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest single benefit is the ability to help me manage several locations with a single piece of software

Pros

The integration, report flexibility, security settings and ability to handle multiple locations. Windward gave me the tools I needed to help me manage a growth period.

Cons

The report functions could be more user friendly. I would love to have more report templates included.

Review Source: Capterra
 

Mike from Lavertys Home Furnishings
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

have been using since 1999. very reliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

daily reports, keeps inventory straight, up to the minute financials. great system!

Pros

easy t o use with MANY features. some are bit tricky to use but support is very helpful. Had a system (Windows) crash and lost computers. Luckily had back up from previous day and Windward was able to get me up and running in about an hour on the new computers.

Cons

a little trick designing your own forms, cheques, tags etc..but able ti overcome with some support help.

Review Source: Capterra
 


November 2017

November 2017

Lots of great features but maybe too many for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can now track customer purchases more easily. Inventory control is faster and easier than before.

Pros

This program has a lot of features, many of which speed up the tasks we perform daily. Tracking our customers is now fairly easy. Most of the system is Excel compatible which makes invoices and other documents easy to export. Windward's tech support is very friendly and accommodating.

Cons

As useful as this software is I still find simple tasks that it cannot perform. I have made at least four requests of tech support concerning software functionality that resulted in an answer of "the software can't do that" (and my requests were far from complicated). It's as if the software is so good at doing a million different tasks that it wasn't built to do the simplest ones.

Review Source: Capterra
 

Shantel from BTR Industrial & Ag Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Been using this system for 5 years now. Such potential, but a disappointment in customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has worked out well for our business. It has been relatively user friendly, easy to learn and train others on, and it does everything we need it to.

Pros

I like how it is inventory control and accounting integrated into one system. The system has great abilities.

Cons

My biggest complaint about the software is the lack of customer service. Prompt customer service is key. Prompt service seldom happens and at time I feel I know more about the system than the person I'm on the phone with.

Review Source: Capterra
 

Teegan from Furniture Galaxy

November 2017

November 2017

Gets the job done. Do not do the updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very thorough software with lots of room/areas to store Information and very easy to use. The point and click ability of the software makes it easier to train new staff. Can access the software from anywhere in the world using remote desktop connection.

Cons

The updates do not seem to go very smoothly. And update me fix one problem but two new problems arise that were not problems before. We have actually stopped getting updates and have continued to use our current version for years. We have developed our own internal ways to use the software to its fullest potential without getting updates. Software support is readily available however very expensive and a lot of the problems that we have encountered do not have the solution. In order to get the solution we have to pay for the entire resource development team and have to be very very patient to see results. The yearly license fee does not benefit our company as we do not complete the updates. So we paid the fee however are using an out of date software program Because we are afraid to update. Phoning for tech-support can be quite challenging when the bill is charged per minute and we are on hold for 80 percent of the call. We are usually on hold while the tech support discusses with superior or development team to solve our more complex problems. At the end of the day the software program helps us maintain our current business but is not helping us grow our business. We are not ready to commit thousands of dollars to the software program that still has many issues even if we were to update to most current version

Review Source: Capterra
 

Patti from Trails North Powersports Ltd

November 2017

November 2017

absolutely love the support everyone is friendly solves the problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, customer support, reporting inventory tracking and as a bookkeeper I highly recommend this product

Cons

Well there is nothing I can really say that I don't like abount the program other than sometimes I have little glitches that cannot be explained

Review Source: Capterra
 

Mark from pauls photo

November 2017

November 2017

software is OK. tech support is THE WORST!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OK POS system
works OK for our business

Pros

easy to install
works as advertised, barely
customize able with difficulty
stable to run
small footprint on system

Cons

hard to update
bug fixes are non-existant
tech support is worthless
security isn't worth
sales team never calls back EXCEPT for payments

Review Source: Capterra
 


November 2017

November 2017

Generally the software works great for what we require.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The integration of the accounting and POS software. I like that you can link PO's to Bills and AR invoices, so you can double check what suppliers are charging you. The way you can customize all your forms is nice as well.

Cons

So far we have had some issues with the software, such as using the contractor tax and assessing PST properly. Also, there has been some glitches with payments being deleted.

Review Source: Capterra
 

Colin from Pacesetter Products
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I depend on Windward every day for my role in sales and marketing. I couldn't do my job without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's integral to my role in the company. In fact everyone in our company uses Windward on a daily basis. We use it in every aspect of our product based business from order processing, to sales, management, warranty, accounting and inventory management.

Pros

I like the ability to generate custom sales reports so I can see who my top dealer accounts are, and which accounts I need to incentivize. I need to quickly check stock of products in all four of our warehouse locations, and when a product is out of stock, I need to be able to quickly see what's been ordered and when we are expecting it to arrive at our warehouses. In a "just in time delivery" business world like ours, giving customers an accurate ETA can mean the difference between closing the sale and not closing it.

As a sales manager, I like to look at what the top selling products are by customer and by regions. I like to review our sales trends month by month and year by year, and see where we need to improve. I also need to see the full financial picture of sales, cost of goods sold and company expenses, to make sure we continue to run a streamlined operation and remain competitive in a constantly changing marketplace. Windward's reporting features are excellent in this regard.

Windward is an extremely powerful and feature packed program. It does everything we need to run our business, from accounting to sales; order processing to invoicing; warranty claims and product returns; and generating reports that all levels of management can use to efficiently run their department, or the whole company. In summary, Windward is an extremely comprehensive program that is well suited to our product-based business.

Cons

Like any feature packed program, intuitive menus are critical to accessing all the nuances of the software. Most of power software programs leave something to be desired in the area of intuitive interfaces. Windward is no exception to this. Thus, task specific training modules and quick customer support is of utmost importance to users being able to shorten the learning curve when expanding their knowledge of Windward.

Review Source: Capterra
 

Mark from Brilliant Lighting Center

November 2017

November 2017

WWS5 is a workhorse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of Use
Inventory control
Order management
Work flow Simplification and tracking
Emailing
Invoicing
Accounting

Pros

Windward System 5 has been a workhorse for our business for over 12 years! We can control our inventory, track special orders, email clients and much more with WWS5. We have been able to grow into this software. There are many features that we are still learning that are simplifying our workload! I highly recommend System 5 to anyone who manages inventory. BTW the reporting capabilities are almost endless.

Cons

It is a little quirky, but the benefits far outweigh the quirks. I wish that it had more web integration or that they would offer cloud based databases.

Review Source: Capterra
 
 
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