--- title: "Bravo Store Systems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bravo Store Systems. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bravo Store Systems is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/bravo-store-systems-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Consignment Software](https://www.softwareadvice.com/retail/consignment-store-pos-software-comparison/) / [Bravo Store Systems](https://www.softwareadvice.com/pawn-shop/bravo-store-systems-pos-profile/) / Bravo Store Systems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pawn-shop/bravo-store-systems-pos-profile/) Reviews # Bravo Store Systems User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 38 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 33 reviews (87%) - 4 stars: 2 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (8%) ### Most mentioned cons - We will take the financial hit of DUMPING this program and their lying representatives that promised us tech support! ## Bravo Store Systems customer reviews Showing reviews 1-25 of 38 (page 1). ### Happy with Bravo - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Well thought out and robust system and company with excellent support and training available. We have passed the 90-day mark and are convinced that we have chosen the right POS system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient system. Help with problems as they have arisen. Staff have picked it up with little difficulty. #### Cons There were some challenges as we transitioned from having no real system, our processes were literally manual, to the Bravo system. This required physical entry of our inventory into the system. The E4473 that Bravo has in place could be more customizable, but overall, it worked out and continues to work well. #### Vendor response John, we're so happy to hear this! 🎉 Hitting that 90-day mark and feeling confident you chose the right system? That's exactly what we want to hear! Making the leap from completely manual processes to a full POS is no small feat, and we're impressed with how you and your staff tackled it. We completely understand that manually entering all that initial inventory was a big undertaking — but you powered through it, and now you're reaping the benefits of having everything in one efficient system! Thank you for the feedback on the E4473 customization. We're always listening to our users' experiences, and insights like this help us keep improving. We're glad it's working well for you overall! Your kind words about our support, training, and system design mean everything to our team! We're committed to being there for you for the long haul. Welcome to the Bravo family — we're excited to grow with you! 🙌 Replied November 2025 --- ### Bravo is the BEST pawn software I have ever used. Tried several others and nothing compares. Lots of features. Does just about everything you need. - Overall rating: 5/5 - Reviewer: Kimbal H. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Bravo was the best change I made for my pawn shop. People make payments on loans and layaways with Mobile Pawn even when we are closed. The integration with eBay, Buya.com, my own company website is really great. Listing on Gunbroker, Craigslist, Amazon, and more is so easy. I know the Bravo team constantly works on improving and making Bravo even better with new and improved features. Can't say enough about this program and the people behind it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bravo has to be the best pawn shop software ever developed. It does everything a pawn broker needs in the business and Bravo is constantly upgrading and making the software better and more user friendly. I was sceptical when I first got Bravo because I did not believe it could do everything they said it could do but now after several years of using Bravo, I can not imagine using any other software. I have used several of the other programs and always seems to have problems of some sort. With Bravo I may have an issue once or twice every six months and the Bravo techs get me going in a matter of minutes. Usually it is a driver issue with my computer. The Bravo techs are the best. They treat you like family. They really care about getting you up and running as fast as they can with minimal down time. And reliability, I have only had one time when Bravo was down for about an hour in 3 years and I believe that was due to severe weather where they are located, understandable. Bravo is so easy for new employees to learn. You just type in a make and model and 99% of the time it comes up in Bravo and you just have to put in a short description and check some pull down boxes and it figures the price for you. You can adjust the price if needed. Also on the same page you have statistics like average loan amount, average buy amount, default ratio, and a few others, very good to have when pricing items your are taking in. I also love the Customer Loyalty Reports. This tells you a lot about your customer. Stuff like Total # Redeems, Total # Forfeitures, Lifetime Contribution, and so much more. It is really great. Bravo is also the best for listing items on eBay seamlessly. Quick and easy. You can list on Gunbroker, Craigslist, and Amazon, just takes a little more effort but it is still so easy. Bravo can set you up with your own company branded website for your products. I have this and it is the best thing ever. My local customers get to see what I have put out for sale lately or I can ship to anyone in the country. This is another thing great about Bravo, when you post something to the internet you can post to Bravo's website- Buya.com, Your Company Branded website, and eBay all at one time and when you sell your item on any of these sites, Bravo will automatically take of the other sites. This saves an extremely lot of time. I use to have to list individual items on eBay, then on my website and when it sold sometimes we would forget to take off one of the sites and it would sell again and this would cause a negative feedback from the customer. This is the quickest and easiest program I have ever used. I have just recently signed up for Bravo's Mobile Pawn Advantage and this takes the game up to a whole new level. Mobile Pawn is an APP on your smart phone that lets customers Pay on their pawn or layaway. Mobile Pawn also sends a notification or text to the customer to remind them a payment is coming due soon. Again, I was worried about the cost over the revenue and now we have had Mobile Pawn for about 3 months and we get between 3-10 payments a day. We come in to work in the morning, log in to Bravo and the printer just starts printing receipts. Sometimes a receipt will print during the day and it will be a payment being made on Mobile Pawn. Payment are being made on layaways and pawn extensions. And since we have our company branded website the customer can shop just our store on the Mobile Pawn APP right on their phone. And this is so exciting, last week I had my first FAST CASH transaction on the Mobile Pawn App. A customer took a picture of an air compressor and put a few details and how much he wanted and we ended up buying it. We have had about 4 or 5 Fast Cash transactions and it is so awesome. With Bravo you can run ANY type report you need. Bravo keeps a digital FFL log book and a copy is stored on your hard drive. Keeping track of the cash in your tills and safe is so easy. I would need a whole lot of space to talk about every thing Bravo does for me and my company but the bottom line is this is, by far, the best program on the market. I am on first name basis with a lot of Bravo's staff and they are such wonderful people. I feel they really want you as a business owner to succeed. They are great. We are just a small pawn shop in Callahan, FL called First Coast Pawn & More, Inc. You can find us on Buya.com, www.firstcoastpawn.net, www.firstcoastpawn.com, eBay, Google, and also Facebook. Forgot to mention how easy it is to post to Facebook, Pinterest, Twitter straight from your merchandise webpage. And there is so much more this software can do for you because I know I am forgetting something. If you are reading this and you own or run a pawn shop, you owe it to yourself to take a look at Bravo's software. It is the best. You can call me anytime with any questions, my name is Kimbal Hutchinson and I own First Coast Pawn & More, Inc. [SENSITIVE CONTENT HIDDEN]. Thank you very much for taking the time to read my review. #### Cons Since we, as the pawnbroker, some times have to enter new data, sometimes it gets entered wrong or labeled wrong but the Bravo techs will fix extremely fast. There are some other issues that we as the pawnbroker may want to implament in Bravo and the Bravo techs are working hard to make these changes for us. I know I made several suggestions and the Bravo techs made it happen. They are great. --- ### Best software on the market!! - Overall rating: 5/5 - Reviewer: Mathew S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been awesome from day one. Switching to bravo has paid for its self many times over. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature is the Jewelry Master. It makes pawning and pricing jewelry easy and consistent. Just enter the necessary information and bravo comes up with the price. Bravo makes eCommerce a breeze, with the integration with eBay and our branded website. Bravo is simple to use, and has so many features I can't name them all. They are constantly added new features and make bravo better every month. Having two location, We love the cloud base software so both stores are linked together. We share a customer base between both stores, so if a customer is added its available company wide with all their data and prior transactions. I also have bravo installed on my Microsoft Surface, so I can access both stores and pull reports from anywhere just like I was sitting in the store. Ad-hoc reporting is a game changer. Build any report you can think of and data is populated in a workable format. Customer support is AWESOME and has never let me down. #### Cons I can't really come up with any. Certainly I would like to have some features tailored more to how I want them. --- ### Most versatile I have used. - Overall rating: 5/5 - Reviewer: Carey W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Inventory control has become better and time spent searching for items has been greatly decreased because of the ad/hoc search flexibility. E-commerce use has been increased with added income from increased exposure. Repeat customer transaction speed has been greatly increased. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has great flexibility because it is so comprehensive in what is offered. The ad/hoc search feature offers almost any arrangement and grouping you will need with the user setting the parameters (no asking programmers for a special report design). Multiple transactions for a single customer can be done all at the same time without exiting and restarting after each transaction. The estimator provides great help in evaluating the loan value of an item. I have found it especially helpful with jewelry. Customer service response time and help in solving problems has been the best I have experienced over the 2 previous software programs used. #### Cons Because of its comprehensive nature, it takes more time than other programs to learn and become comfortable with using. The transition is a little more difficult, however, once becoming comfortable with the program I think it is well worth the effort and time. The time involved with entering an item for the first time is a little more cumbersome than other programs, however, when the item is repawned the process is much faster and easier than other programs I have used, so this balances itself over time. --- ### Compupawn to Bravo switch - Overall rating: 5/5 - Reviewer: Bryce J. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Every single ticket we have sent to Bravo support has been answered and explained. Even some that were changes in the software were addressed and it is very cool to get an email the next month showing exactly what was changed and fixed in the new FREE UPGRADE from bravo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the employees at all of our locations picked up on Bravo with in a few days. You can really tell this software was written for a PAWNBROKER, by a PAWNBROKER. The entire Team at Bravo, from the top to bottom, has been awesome to work with and made sure we were happy and working efficiently on all workstations at all stores. To be able to click on Company Performance and see all the stores numbers on 1 dashboard is awesome. No more running 5 reports. Just 1 click. Our swinging door profit margin has increased because I really see employees looking at the estimator and making educated decisions on purchases and loans. All of our employees can write loans twice as fast now because of the estimator. We are opening another location soon and excited to use Bravo. We are going to text every customer in our database to let them know about the Grand opening sale. We did a mass text to all of our customers last Christmas and it turned out to be one of our busiest Saturdays ever in 25+ years. #### Cons As with any CHANGE, it is not all easy, it took a few weeks to learn all of the reports and the differences that we were used to, but we have now been on bravo after making the switch for 6 months and opened a new store from the start on Bravo @ Day 1, looking back we are glad we switched all of the stores and would do it again, hands down. The first few weeks, it was taking the employees twice as long to write a loan because we were still learning the software, NOW, we are all writing better loans and purchases, thanks to the estimator, and doing it twice as fast as we did with our other software. --- ### Great Software - Overall rating: 5/5 - Reviewer: Beth A. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We feel like we have a clear handle on how our crew is performing both individually and as a team in comparison to our previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that it is intuitive and easy for almost anyone to learn. We love that the customer service is quick and follows up after there has been a lull in the process. We love that the reports look clean and are easy to read. #### Cons When reading the reports, you sometimes can't figure out if where the numbers have come from. When you use the scrap refining process, the figure counts in the daily sales when it should be entirely separate. When you use the scrap refining process, there is no option for ACH which is odd since that is how most refiners pay out. When you use the Employee Performance Button on the home screen, it is only accessible to the Employee who is logged in; as an owner, these are all numbers and facts I should easily have access to on a daily basis for each of my crew. Sometimes figuring out certain information is difficult: the history of a gift card, on the Inventory Management Screen you can not tell which employee last touched a piece of inventory without clicking on the Item History Button (which means additional work), the number of transactions of each employee completes is missing from the Employee Performance Report . . . --- ### The Perfect Software for a Pawnshop in the Age of the Internet - Overall rating: 5/5 - Reviewer: Tommy F. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered If you want your pawn shop to adapt with the modern world Bravo is the only option. No other software on the market will so effortlessly update in real-time your inventory online, and list instantly on ebay like Bravo does. It's a great company that listens to the pawnbrokers using the software and makes changes several times a year via software updates. Definitely consider Bravo when shopping around pawn software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bravo streamlines so much. We looked at every major player in Pawn Software, and it was a no brainer to go with Bravo. We are able to keep our entire inventory online, and it updates in real-time. A few clicks and I can list hundreds of items on ebay within minutes. Customer Profiles help us vet customers and maximize loans and cross-reference their history at other locations. Our customers now receive a text message 5 days before the due date, and can renew loans via the mobile app. This software really does streamline most of which use to be very timely and not cost-effective. It's constantly evolving and listening to customer suggestions to improve the software. #### Cons The financial cost is higher than others, but you really do get so much more for the money. I wish they had more expanded reports that were easier to run for targeting specific categories. --- ### Hands Down - the BEST Pawn System Software on the Market! - Overall rating: 5/5 - Reviewer: Vincent L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered From the day we first reached out in 2012, Bravo's team has been excellent! They made on-boarding an easy & painless process. Through the years we've been able to leverage the multi channel capabilities to improve our online sales, taken advantage of their straightforward & powerful reports & analytics to better manage our business, and offer customer facing mobile functionality that effectively keeps our store running 24x7x365. These are just a handful of items that Bravo has introduced that has made our business thrive. Bravo's capabilities and their involvement in the pawn industry is simply the best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been Bravo users for 7 years and continue to be impressed by the quality of the software, the ease of use, the vast functionality and the support. In short - Bravo delivers! #### Cons Waiting for new features! In all seriousness, Bravo has a great development team and prioritizes new features with direct customer involvement. Their software development methodology is rigorous and we know when we receive new features, they are rock solid! --- ### Bravo Pawn Systems - Overall rating: 5/5 - Reviewer: Stephanie T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I like that Bravo has the ability to produce virtually any report i need. I also like that issues that are addressed in the forums are usually fixed through the frequent updates to the Bravo system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the Bravo pawn system. It has lots of features that are very beneficial. The customer service staff is always helpful and nice. They have readily answered any questions we have had. #### Cons The issues that I did not like have already been resolved with updates. --- ### Best user friendly pawn platform out there! - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been in the pawn industry for a while now. So long that when I first started I was doing pawns/buys on paper. I've used multiple other programs and Bravo is buy far the most user friendly out there. The ease of use, along with the customer service is phenomenal. #### Cons Overall I do not have a single complaint that has not been handled. --- ### we at patriot gun and pawn have had a wonderful experience with using bravo - Overall rating: 5/5 - Reviewer: Alexander L. - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered We love the bravo product as well as the bravo team. they have become great partners to us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use of the software. The customer service is world class. We enjoy the training videos, they make training new employees a breeze. We are also huge fans of the data storage in the estimator. Intsapawn in revolutionizing the pawn industry. #### Cons Cost of modules which in my opinion are basic pawn shop tasks such as trades. that all i would say about cons. --- ### Bravo Software is everything you need to take your business to the next level and beyond. - Overall rating: 5/5 - Reviewer: Mike D. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate, even with little or no computer skills, you'll be using Bravo like a pro in just a few days. Using the Ad Hoc Reporting, you can create 100s of custom reports, seeing what you want to see. Support is top notch! #### Cons I would prefer a written software manual with a tab for each category rather than looking for answers to questions in the Solution Center. Upside is the Solution Center has all the answers to your questions and is easy to navigate. You can even print out the answers to your questions and create your own manual. --- ### DONE. Tapping OUT! POOR Service with NO Support! - Overall rating: 1/5 - Reviewer: Kellie S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very Poor! Dumped us into a "LIVE" program without testing the system once it was "LIVE" online. VERY FIRST sale was NOT able to process. NOT able to reach a support tech for 6 HOURS. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, We were enticed into the software program by promises of support and guidance with the conversion/transition process and left high and dry on the first day. #### Cons They expected us to open our store within minutes of "GOING LIVE" There were ALOT of issues that needed to be fixed and NO SUPPORT! Numerous chat requests and attempted phone contact with support with NO RESPONSE! Unable to use the software for business the ENTIRE first day....the program was NOT able to process a transaction for a gun sale which is a vital part of our business. We had to go to paper receipts and paper forms. We will take the financial hit of DUMPING this program and their lying representatives that promised us tech support! #### Reasons for switching to Bravo Store Systems Supposedly Pawnmaster was sundowning. We did not have problems with previous program. It was more user friendly for retail gun sales. #### Vendor response Kellie, we're truly sorry to hear about your experience. This is absolutely not the level of support we promise. Being unable to process gun sales on day one and waiting 6 hours for support is unacceptable, and we take full responsibility for failing you when you needed us most. We understand the frustration and disruption this caused your business. Your feedback about the testing process and support availability is being taken seriously at the highest level of our company. If you're willing to give us a chance to address these issues directly, please reach out to Kathleen, one of our executives, at hello@bravostoresystems.com. She can work with you personally to either resolve the problems or assist with your transition in whatever way best serves your business. We know trust has been broken, but we'd like the opportunity to earn it back. Replied November 2025 --- ### BRAVO PAWN SOFTWARE - Overall rating: 5/5 - Reviewer: greg f. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I WOULD NOT USE OTHER SOFTWARE. BRAVO IS IT. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ANALYTICS ARE HELPFUL, THE APP AND REPORTS ARE GREAT #### Cons MUST USE CERTAIN HARDWARE FOR COMPATIBILITY #### Reasons for choosing Bravo Store Systems EASE OF USE --- ### Software that actually builds and promotes your store! - Overall rating: 5/5 - Reviewer: thomas s. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Love this software and what Bravo, the Company, does for our industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and training for new pawnbrokers. We can set our own parameters for buying and loaning and that gives us our most profit. The customer service is awesome. #### Cons Being on the cloud is good and bad. If internet goes out we are stuck. But this is out of their control. We have only been down once with Bravo and that was years ago. They were upgrading the system and now runs awesome. We have been up 100% of the time for 2018 and 2019. --- ### You Don't Know What You're Missing - Overall rating: 5/5 - Reviewer: Tom B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered If it was possible, we might date Bravo. It has proven super dependable and very helpful. :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As new technology and business needs emerge, the software framework is ready to respond with system wide, and specific, solutions. An added feature is that we get to spend more time connecting with customers and less time on their paperwork, #### Cons With any new implementation, established business work flow will change, and an operation will be well served with a deep time dive into training, support, and community information. --- ### Excellent Pawn Software - Overall rating: 5/5 - Reviewer: Jimmy R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I especially enjoy the fact that we can easily look up customers from each of our stores regardless of location. Being able to transfer inventory from one store to another is an extremely time saving feature! #### Cons I would prefer that there be a power user price discount for multiple store usage. --- ### Simply superior - Overall rating: 5/5 - Reviewer: Connor M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered My experience with bravo has been beyond satisfactory. It’s a very comfortable software, almost feels like a social media platform as opposed to a POS. Keeps employees focused with its intuitive task managment system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, cutting edge, quick support, continuously innovating #### Cons Pricey (but as the saying goes, you get what you pay for) --- ### Bravo Pawn Systems- Great Software, Excellent Technical Service - Overall rating: 5/5 - Reviewer: KENNETH K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straight forward interface. I have found that most things I needed, but hadn't been trained on, I was able to figure out on my own. #### Cons I was originally a compupawn customer. They were acquired by Bravo, which at the time did not make me happy. Like most people, I am resistant to change. I had been using compupawn for the better part of 6 years. Being forced to change products was my only real problem, but it all worked out in the end. --- ### Seemless integration and countless ways to monitor how your business is performing - Overall rating: 5/5 - Reviewer: Ian P. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We've been in business since 1927 as Wood's Loan Office in Atlantic City. It's just over the past couple years with using Bravo that we've had the experience of being able to really monitor what goes on with our store. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It seems like there is no limit to the reports you can generate to gauge any question you might have about your business. The more details you supply, the more thorough reports you get. #### Cons Everything comes at a cost so I understand I shouldn't expect everything for free but I would like to be able to login when I'm at my home computer or phone with something on my mind without needing an additional license. Again, I understand why that's not feasible :) --- ### Best customer support. - Overall rating: 5/5 - Reviewer: Anthony C. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Been a Bravo user since 2014. If any pawnbroker would like a verbal referral feel free to call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Out of all the pawn software we’ve used this company has the best customer service. Never had a question or issue go unanswered. Bravo is relatively easy to navigate and has all the needed features. eBay addon has been very useful for our shop. #### Cons Only con to note, it’s web based software, so at times it can run slow. Hopefully someday they’ll make it a hybrid system. --- ### It's the BRAVOLUTION, you can't teach stupid - Overall rating: 5/5 - Reviewer: Matt C. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and simplicity between multiple stores. Live chat and phone support is lightning fast and at all hours pretty much. We are open from 10-7pm on the east coast 7 days a week. Never an issue to have something solved in store with a customer within minutes. The solution center works wonders for quick and easy step by step procedures. #### Cons Buying procedures are a little slower than competitors, as you do have to input data as if you were going to use their buya software. But on the inventory side, it is a lot easier to look through and find items with ease, compared to competitors. --- ### Game Changer - Overall rating: 5/5 - Reviewer: Dug K. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We were first with custom pawn software locally in 1990, making us the leading edge of tech at the time. Rode it perhaps a bit too long but when BRAVO came along it was clear they would put us right back at the leading edge. They have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the integrated web presence through BUYA and local branded website. Text messaging. MobilePawn App. #### Cons Too many clicks. Stock photos limited to one or two max. Need more sub-categories within each category including a miscellaneous for each one.. --- ### Bravo has customer support that is unrivaled by any other product, and continues to deliver! - Overall rating: 4/5 - Reviewer: MARK M. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-Friendliness, training webinars, expeditious technical support are a few of the many reasons why we sided with Bravo. It's by far the best quality, and most cost effective product on the market. #### Cons Hard to find many flaws with Bravo, if I had to choose one I would say the e-commerce pricing structure. I wish it was a bit more cost effective, my only hesitation with enabling the e-commerce feature/integration. --- ### Why this software does not work. - Overall rating: 1/5 - Reviewer: Isam A. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was very excited to convert from compupawn to Bravo, now that I have it I can honestly say it was one of the biggest disasters. I absolutely have no clue where my business stands nor do I have an idea. The buy out of compupawn is how on a general level fail, they were not prepared to do the support for compupwn customers. Support was was awesome for the first two days and then it was down hill from there. The average return on phone calls is about 4 days and in some cases 1 week, what a way to conduct business, most of our inventory we cannot locate in the system and by the time we get a call back days later we forgot why we called in the first place. To do a particular transaction in compupawn it takes 3 to 4 transactions just to get to that transaction. Yes the software has a lot features but what is the use if we do not know how to use it. It is useless. Sorry thats my opinion. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I do not know of any pros to this software and if there is any there is no training to get to it. #### Cons This is not a user friendly software and one needs extensive training just to be able to navigate or do minor transactions, and unfortunately there is no support. The team is great when we are able to get hold of them, and that is key work get hold of them days later. ## More reviews [Next reviews](https://www.softwareadvice.com/pawn-shop/bravo-store-systems-pos-profile/reviews/?page=2) --- Bravo Store Systems Reviews, Pros and Cons - 2026 Software Advice