STORIS Software

Pros

I like the user interface. It is very clean. I also love the integration with Dispatch Track. Everyone in my company uses this program and absolutely loves it!

Cons

I hate that the program doesn't scale to 4k properly for me and customer service can be a bit busy at times. It's also a bit expensive which might be a turn-off but it is well worth the price!

Also, I noticed that on Holiday shopping days when we were most busy, the system would go down or lock us out! A product of the server being used by multiple retailers and over burdened I guess.

Pros

The limited functionality allowed me to learn it quickly. I have been in the computer industry for about 25 years so the old fashion functions like the use of function keys gave me a little nostalgia.

Cons

Antiquated features and functions. In my work we had to have multiple software products to accomplish the POS process.
For example we had to look up a custom product SKU and all SKUs in one application, write it down and then sign into STORIS. STORIS required us to use the function keys rather than typical right click for copy and paste. Really OLD FASHIONED. This is just one example

Overall we have been happy with Storis. A lot of the troubles we have encountered are due to the fact that we are not a bunch of computer people which is why we used spreadsheets and sales books for so long! Each day it gets easier and anytime I have really stumped Storis answers quickly and professionally.

Pros

Our previous inventory and sales were done on spreadsheets and written invoice pads. What a difference it makes to have such precise control over the inventory levels. We have really been able to streamline our ordering and reduce wasted space. And the sales order process, once learned, gives a very professional look to the customers - we love being able to email the sales orders! Also, a treasure trove of customer data is taken with just about every sale.

Cons

It is a big system with a lot of features - it is taking us quite a while to get comfortable with all of the "ins and outs" of the system. Storis support is always quick to reply with answers and solutions but sometimes it is hard to break away from a customer to get in touch with customer support. That being said they always get us back on track and the more we use the system the easier it gets.

Our company has used STORIS for going on two years and it has been nothing but a good experience. The initial implementation process does take some time, especially if you are going from handwritten sales orders to a computer solution like we were. STORIS really helped us through this process - onsite training at corporate headquarters in New Jersey was a huge plus, as was the onsite direction provided by an assigned STORIS project manager. Now that we're using STORIS, I can't believe how we ever managed without it. It has been key in helping us grow our business, especially as we expanded to another location.

Pros

Real-time inventory and sales figures. Computerized records. Extensive sales analysis reports. Great customer support.

Cons

Occasional (very rare) server downtimes.

Advice to Others

If you're a furniture retail store, I would highly recommend STORIS. I can't see how there would be any better options than STORIS.

We have been Storis clients for over 25 years and have never been disappointed.

Easy to use- from sale processing, inventory and scheduling deliveries. Function-able enough for small companies who require the basics. Yet its flexible functionalities can deliver so much more for large, multi-store companies as you customize functionalities to best suit your needs- but you do need to shell out more to make use of advanced functions/ customization. Customer support is great.

Pros

Easily learned by new users, flexible functionalities and very helpful and professional customer support team.

Cons

The more needs you have for your business model means more money to tailor-fit.

Advice to Others

Before anything else, know all the requirements that your business would need to set-up everything. Then, see if these can be met by the system.
Reach out to their great customer support.

Likes Best

The staff at Storis is very responsive and helpful. They make me desire to give Storis an outstanding review, but I'm just not quite there yet. Hoping that Storis overhauls their platform to make it more user friendly.

Likes Least

1. If you are an old school Microsoft platform person, you may enjoy the use of the software. In comparison to today's drag and drop, intuitive computing environment, the Storis software feels dated and clunky. Multitasking in Storis, or having multiple screens up at one time is almost non-existent, and to complete a task, or even offer a customer a simple refund, there is not always one simple process that allows the user to finish the task.
2. Storis charges for just about everything. Even to get to the detailed reports we desired, we had to purchase the EIS reporting module. It would seem to me that many of the features that Storis charges extra for should be integrated into the software itself at no extra charge.

Recommendations

Evaluate what you need most: Inventory Management and accounting or a quick and easy point of sale experience. I find Storis to be strong on the Inventory management, but needing improvement on the ease of use as a point of sale platform.

Likes Best

Solid product. Storis is always working to keep the product updated and current. Storis has great support with fast response times.

Likes Least

This product has lots of features and settings. Getting used to everything takes time.

Recommendations

If you are in the furniture or large appliance business this software is for you!

Likes Best

AFTER WORKING WITH STORIS FOR 11 YEARS MYSELF AND THE COMPANY WORKING WITH STORIS FOR OVER 15 YEARS I CAN SAY THAT THEY HAVE BEEN VERY RESPONSIVE TO OUR NEEDS AS A COMPANY COMING UP WITH SOLUTIONS THAT WORK FOR US AND WITH TECH SUPPORT SOLVING ISSUES THAT, TO BE HONEST, WE CREATE OURLSELVES SOMETIMES, 98% OF THE TIME THE SAME DAY!

Likes Least

I DONT THINK IT IS REALLY FAIR TO SAY THERE IS SOMETHING THAT I LIKE LEAST ABOUT THE PRODUCT BECAUSE I KNOW THAT ONE PIECE OF SOFTWARE IS NOT THE "TOTAL SOLUTION" FOR EVERY SITUATION THAT COMES UP IN OUR BUSINESS. ARE THERE SOME THINGS I WISH WERE DIFFERENT OR THAT COULD BE TWEAKED IN OUR FAVOR? OF COURSE THERE IS, JUST AS IN ANY SOFTWARE PROGRAM THAT I USE FOR BUSINESS OR PERSONALLY.

Recommendations

WORK WITH IT! NOT JUST FOR A DAY, USE IT FOR SEVERAL DAYS, WITH A STORIS TRAINER OR WITH ANOTHER CUSTOMER. SOMETIMES YOU HAVE TO SPEND A LITTLE TIME TO REALLY EVALUATE HOW IT WILL WORK FOR YOUR COMPANY!

Likes Best

The ease of use and intuitiveness of the program. You don't need to be a computer genius to use it, and in this industry not everyone grew up attached to a smart phone. Its simple to navigate and process transactions, and easy to find the information you need to manage your business. The Storis staff are extremely helpful and responsive to our needs and inquiries.

Likes Least

Don't have anything negative to offer - only positive opinions. I will say that we only use a small portion of the total package available to us. As a small company we don't feel the need to automate ordering, routing, price reductions, etc that we might if we were 60 stores instead of 6.

Recommendations

Look at how simple it is to process a sale, check inventory levels and schedule deliveries. These are your sales staff's primary functions and it needs to be easy for them (and it is). Look at the tech support you receive - the key telling feature is not how you get treated when its working well, its how you get treated when something goes wrong. I have nothing but the highest praise for the tech support we receive.

Likes Best

STORIS 9.5 is very reliable and structurally extremely sound. The different Modules allow a business to choose only what they require and all work seamlessly together, in my experience. The Table setups are extremely thorough yet flexible enough to customize to one’s own business needs. The interface is extremely User friendly, intuitive and highly customizable. STORIS offers a variety of “pre-built” reports but more importantly, to our business, the ability to create and run queries. The HELP functionally is very detailed,screen specific, and in most cases will answer any question one might have. I have used numerous POS packages over a 30 year career and although all have been very functional none have come close to the features and ability to customize all aspects of the package as STORIS offers.

Likes Least

In the attempt to answer this question I have to come up with something trivial which serves no useful purpose to anyone.

Recommendations

Look beyond what is delivered “off the shelf”. A POS package needs to be flexible and adaptable to a business as it changes. If a package cannot be adapted locally, in house, and without numerous and expensive “fixes/developments” it may not be the bargain once thought.

Likes Best

The product encompasses everything in one package and can accommodate any size retail business. The software itself is easy to utilize and if you ever need assistance Storis's support is second to none! I've been in the IT support department myself for over 20yrs and got to give the highest of kudos to this companies outstanding services and support.

Likes Least

Well if I were to give any kind of negatives I feel the main downside to the product is it's core database use of IBM U2 as opposed to SQL or Oracle. Also, all client machines must have a decent network connection to the database (<50ms milli-second response time) for decent use and if your network connection is down you cannot utilize the software at all as there's no local database, so be confident in your network connectivity and security.

Recommendations

I recommend reaching out to business's that utilize this software for first hand experience and if your not so inclined be sure to get a demo of the product from Storis as their friendly staff is very accommodating to show their product and it's capabilities.