STORIS provides retail software solutions to the home furnishings, bedding and electronics/appliances industry. The complete suite of STORIS includes point of sale, customer service, inventory control, merchandising, accounting, finance, business intelligence, mobile and e-commerce.

The system can be deployed in the cloud at a monthly subscription or on-premise server with a one-time license fee. The cloud solution data is hosted in a Tier 1 data center, leaving the IT infrastructure in STORIS’ hands. The server-based option allows retailers to oversee their own infrastructure.

Users can tailor the interface to match their responsibilities, workflow and preferences. STORIS also offers full reporting capabilities. Business intelligence tools offer a variety of customized reports and analytical tools to mine critical data from all facets of the business.

STORIS serves retailers of all sizes that operate in the big-ticket home furnishings industry including furniture, bedding, electronics, appliances and more.



21 Reviews of STORIS

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 21 reviews

May 2018

San from Mega Furniture

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

STORIS, perfect for higher scale furniture companies

Pros

I like the user interface. It is very clean. I also love the integration with Dispatch Track. Everyone in my company uses this program and absolutely loves it!

Cons

I hate that the program doesn't scale to 4k properly for me and customer service can be a bit busy at times. It's also a bit expensive which might be a turn-off but it is well worth the price!

February 2018

Sheila from Arhaus

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

February 2018

STORIS is a mess

Also, I noticed that on Holiday shopping days when we were most busy, the system would go down or lock us out! A product of the server being used by multiple retailers and over burdened I guess.

Pros

The limited functionality allowed me to learn it quickly. I have been in the computer industry for about 25 years so the old fashion functions like the use of function keys gave me a little nostalgia.

Cons

Antiquated features and functions. In my work we had to have multiple software products to accomplish the POS process.
For example we had to look up a custom product SKU and all SKUs in one application, write it down and then sign into STORIS. STORIS required us to use the function keys rather than typical right click for copy and paste. Really OLD FASHIONED. This is just one example

Response from Nancy of STORIS, Inc.

Replied March 2018

Thank you for your review on Software Advice. We are sincerely disappointed to hear of your experience. After researching your issues with your ERP Administrator, it was confirmed that the issues you experienced logging in were due to insufficient licenses. The number of STORIS licenses our customers elect is outside of our control. In addition, we offer unlimited free webinar training for each area of the system. Our powerful new Business Intelligence tool combines technology, data, analytics, and expertise to present information in a manner that assists in making optimal business decisions. Our Unified Commerce Platform consists of 5 central components including Retail Technology, Integrated eCommerce, Mobile POS and In-Store Kiosks all connected through the STORIS shopping cart. We hope to have the opportunity to show you how STORIS can be an impactful tool for your business, as it is for over 400 retailers. Our mission remains to deliver the strategic technology and professional services home furnishing retailers need to succeed. Sincerely, Nancy Figueras, STORIS Client Advocate Supervisor

November 2017

Jack from JPL Design

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

It's a quick and efficient software.

Pros

It has a lot of checks and balances that doesn't allow the user to make mistakes. It also shows the designer custom options they may not be aware of to give their client the best design solution possible. Once you learn the drop-down abbreviations and become proficient you can quickly create a quote for your client. New employees never exposed to the system are able to pick it up quite rapidly as it is extremely user-friendly. Our administrator has the ability to quickly fix any errors we might have made. The reports it generates allow us to give real-time information to our clients. The ability to review clients past purchases when adding items to their home is very helpful and selecting new furniture that will compliment what they have purchased in the past!

Cons

There are times that the software is down. This can wreak havoc on our business. This may not be hey STORIS issue but rather an in-house Ethan Allen issue. We also recently moved locations. This required a new store code. The system was unable to blend the client base from the old store code to the new one requiring searching a customer's information in two different places. Not a significant hindrance.

November 2017

audrey from opdyke furniture

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

For me it takes a while to master but is good in the end.

Pros

Variety of applications. I like the customer search features. The reports are very detailed and give me the ability to evaluate my business from different values.

Cons

Find it a bit awkward when trying to navigate from one site to another.
I think that when scanning on point of sale it should have the last scanned item first not last. It would prevent errors in scanning.

April 2017

Michael from Fred's Beds Mattress Clearance

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

brought into the 21st century by Storis

Overall we have been happy with Storis. A lot of the troubles we have encountered are due to the fact that we are not a bunch of computer people which is why we used spreadsheets and sales books for so long! Each day it gets easier and anytime I have really stumped Storis answers quickly and professionally.

Pros

Our previous inventory and sales were done on spreadsheets and written invoice pads. What a difference it makes to have such precise control over the inventory levels. We have really been able to streamline our ordering and reduce wasted space. And the sales order process, once learned, gives a very professional look to the customers - we love being able to email the sales orders! Also, a treasure trove of customer data is taken with just about every sale.

Cons

It is a big system with a lot of features - it is taking us quite a while to get comfortable with all of the "ins and outs" of the system. Storis support is always quick to reply with answers and solutions but sometimes it is hard to break away from a customer to get in touch with customer support. That being said they always get us back on track and the more we use the system the easier it gets.

January 2017

Tyler from Northwoods Furniture Gallery & Outlet

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

STORIS - An Excellent Software Solution

Our company has used STORIS for going on two years and it has been nothing but a good experience. The initial implementation process does take some time, especially if you are going from handwritten sales orders to a computer solution like we were. STORIS really helped us through this process - onsite training at corporate headquarters in New Jersey was a huge plus, as was the onsite direction provided by an assigned STORIS project manager. Now that we're using STORIS, I can't believe how we ever managed without it. It has been key in helping us grow our business, especially as we expanded to another location.

Pros

Real-time inventory and sales figures. Computerized records. Extensive sales analysis reports. Great customer support.

Cons

Occasional (very rare) server downtimes.

January 2017

RODD from KALIN HOME FURNISHINGS

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

One Happy Customer

We have been Storis clients for over 25 years and have never been disappointed.

December 2016

David from Cocoon Furnishings

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Year End Summary

This is a very important software system for our business and as such is critical to our day to day operations. Overall, we are very happy with the product and service we get from Storis. The improvements you continually make assure us that there is an ongoing development to put in place the newest features that we can utilize and move with our industry.

Response from STORIS of STORIS, Inc.

Replied January 2017

David, thank you for sharing your review of STORIS. We appreciate your continued support.

December 2016

eric from The Mart Furniture Galleries

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Over 20 Year Client

Storis has proven to me over the last 20 years to be reliable, dependable and an industry leader by staying current with advancements in all areas of systems. However, the true key to success with Storis is the top flite staff. Knowledge and responsive to any concerns or issue that arise. The overall communication of information is excellent. Looking forward to another 20 years

Pros

Flexibility, speed is good, stable, keeps growing

Cons

set-up layers, report development style improvement

Response from STORIS of STORIS, Inc.

Replied January 2017

Eric, Thank you for your review and your kind words. We appreciate your partnership!

December 2016

Richard from Shelley's Stereo Video

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Modular and Flexible - Transactional Accounting for Other Industries Too

We've been with Storis since 2006. As our accounting applications service provider (ASP), we couldn't be happier with Storis as our "partner" for our software accounting needs. Transactional accounting at its best. Robust, redundancy built in, and modular. Storis maintains our Inventory on a perpetual basis as we require - from PO's through receiving and sales order sell through. A/P and A/R functions download perfectly with a fail-safe approval process. Customizable reporting to handle all including sales taxes. Truly, though, we are most grateful, not just regarding the software; but also, the Storis staff. They are always available to us when we need them to answer a question on rare transactions or when we've made input errors requiring their help to correct. Storis has become part of our extended "family". You can't do better. downloading to our Quick Books

Pros

Modularity - Use only what you need.
Flexibility - Create custom reports needed by your industry and business, easily.
Robust, no downtime to speak of.
Upgrades included at no charge.
Amazing, attentive, professional and caring staff.

Cons

Absolutely - and I am tough - not even one negative thought about the company or its software

Response from STORIS of STORIS, Inc.

Replied January 2017

Richard, thank you very much for your thoughtful comments. We are always happy to hear success stories like yours.

December 2016

audrey from opdyke furniture

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

PRESIDENT Opdyke Furniture Inc

Customer service has been very attentive and helpful. I do find the system a bit difficult to learn but it's coming along and I feel we will master it. It does offer a lot of info. It does require many steps to do a quick sale which maybe could be shortened.

Pros

all the features and search mode

Cons

Not being able to flip back on certain screens ie. to update customers info (should be able to do when entering a sale for an existing customer)

Response from STORIS of STORIS, Inc.

Replied January 2017

Audrey, thank you for your review and feedback. I have passed the feedback on to our Client Advocate team. We know that you can master STORIS too!

December 2016

Aaron from Karvonen's

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

A Partner for Growth

STORIS is focused on making our business (as well as others) more efficient and customer focused. The simplicity of the UI, processes and overall system allow our employees to focus entirely on selling and servicing our guests. The scalability of the cloud-based platform has already allowed us to seamlessly add another location that is tailored to our specific needs. As a growing small business, the benefits far outweigh the costs, especially considering the breadth of what STORIS offers its customers.

Response from STORIS of STORIS, Inc.

Replied December 2016

Thank you so much Aaron. We appreciate your continued support and value our partnership.

December 2016

Sarah from FURNITURE MART

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Furniture Mart loves Storis.

Furniture Mart has been using Storis for about 16 years. Before Storis we used a different software. Storis helps us stay organized and analyze our business needs. We highly recommend storis. They offer training and help is always available when needed.

Response from STORIS of STORIS, Inc.

Replied December 2016

Sarah, thank you so much for your kind review. We value our partnership with Furniture Mart!

November 2016

Nick from IMManagers.com

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Storis Story

Easy to use- from sale processing, inventory and scheduling deliveries. Function-able enough for small companies who require the basics. Yet its flexible functionalities can deliver so much more for large, multi-store companies as you customize functionalities to best suit your needs- but you do need to shell out more to make use of advanced functions/ customization. Customer support is great.

Pros

Easily learned by new users, flexible functionalities and very helpful and professional customer support team.

Cons

The more needs you have for your business model means more money to tailor-fit.

August 2016

Keith from Chapin Furniture


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4.5 of 5

Functionality

3 of 5

August 2016

Mixed Review

Pros

The staff at Storis is very responsive and helpful. They make me desire to give Storis an outstanding review, but I'm just not quite there yet. Hoping that Storis overhauls their platform to make it more user friendly.

Cons

1. If you are an old school Microsoft platform person, you may enjoy the use of the software. In comparison to today's drag and drop, intuitive computing environment, the Storis software feels dated and clunky. Multitasking in Storis, or having multiple screens up at one time is almost non-existent, and to complete a task, or even offer a customer a simple refund, there is not always one simple process that allows the user to finish the task.
2. Storis charges for just about everything. Even to get to the detailed reports we desired, we had to purchase the EIS reporting module. It would seem to me that many of the features that Storis charges extra for should be integrated into the software itself at no extra charge.

October 2015

Mark from Gardner Mill Co.


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Great Software with excellent support

Pros

Solid product. Storis is always working to keep the product updated and current. Storis has great support with fast response times.

Cons

This product has lots of features and settings. Getting used to everything takes time.

September 2015

GREG from BACONS FURNITURE


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

STORIS WORKS!

Pros

AFTER WORKING WITH STORIS FOR 11 YEARS MYSELF AND THE COMPANY WORKING WITH STORIS FOR OVER 15 YEARS I CAN SAY THAT THEY HAVE BEEN VERY RESPONSIVE TO OUR NEEDS AS A COMPANY COMING UP WITH SOLUTIONS THAT WORK FOR US AND WITH TECH SUPPORT SOLVING ISSUES THAT, TO BE HONEST, WE CREATE OURLSELVES SOMETIMES, 98% OF THE TIME THE SAME DAY!

Cons

I DONT THINK IT IS REALLY FAIR TO SAY THERE IS SOMETHING THAT I LIKE LEAST ABOUT THE PRODUCT BECAUSE I KNOW THAT ONE PIECE OF SOFTWARE IS NOT THE "TOTAL SOLUTION" FOR EVERY SITUATION THAT COMES UP IN OUR BUSINESS. ARE THERE SOME THINGS I WISH WERE DIFFERENT OR THAT COULD BE TWEAKED IN OUR FAVOR? OF COURSE THERE IS, JUST AS IN ANY SOFTWARE PROGRAM THAT I USE FOR BUSINESS OR PERSONALLY.

September 2015

Bruce from Boston Bed Company


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2015

Boston Bed Company loves Storis.

Pros

The ease of use and intuitiveness of the program. You don't need to be a computer genius to use it, and in this industry not everyone grew up attached to a smart phone. Its simple to navigate and process transactions, and easy to find the information you need to manage your business. The Storis staff are extremely helpful and responsive to our needs and inquiries.

Cons

Don't have anything negative to offer - only positive opinions. I will say that we only use a small portion of the total package available to us. As a small company we don't feel the need to automate ordering, routing, price reductions, etc that we might if we were 60 stores instead of 6.

September 2015

Mike from Burlington Furniture Company


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

Superior, powerful and intuitive, POS package.

Pros

STORIS 9.5 is very reliable and structurally extremely sound. The different Modules allow a business to choose only what they require and all work seamlessly together, in my experience. The Table setups are extremely thorough yet flexible enough to customize to one’s own business needs. The interface is extremely User friendly, intuitive and highly customizable. STORIS offers a variety of “pre-built” reports but more importantly, to our business, the ability to create and run queries. The HELP functionally is very detailed,screen specific, and in most cases will answer any question one might have. I have used numerous POS packages over a 30 year career and although all have been very functional none have come close to the features and ability to customize all aspects of the package as STORIS offers.

Cons

In the attempt to answer this question I have to come up with something trivial which serves no useful purpose to anyone.

September 2015

Larry from Just Cabinets Furniture & More


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

Storis RoX!

Pros

The product encompasses everything in one package and can accommodate any size retail business. The software itself is easy to utilize and if you ever need assistance Storis's support is second to none! I've been in the IT support department myself for over 20yrs and got to give the highest of kudos to this companies outstanding services and support.

Cons

Well if I were to give any kind of negatives I feel the main downside to the product is it's core database use of IBM U2 as opposed to SQL or Oracle. Also, all client machines must have a decent network connection to the database (<50ms milli-second response time) for decent use and if your network connection is down you cannot utilize the software at all as there's no local database, so be confident in your network connectivity and security.