Agiliron Software

Pros

The customer service on this software is great! They follow up and make sure that you know all the ins and outs of the product.

Cons

pricing was a little high for what my company was willing to pay but no other complaints about what their product could offer.

There're many different ERP and CRM systems out there, do not waste your time with this one.

Pros

Our company really liked all the promises that Agiliron made to get us to sign up for the program. Looked easy to set up and run with.

Cons

Promises were empty, no follow through. Customer service was very poor; wouldn't get back to us until we followed up several times and threatened to cancel our contract with them.

Pros

Good value for the price. Excellent tech support. Set up is easy. Have not experienced much down time.

Cons

Functionality and customization is limited unless you have the Enterprise edition. Some of the back end formating causes issues with pricing with 8 decimal places. AR feature has bugs that cause frustration.

Pros

great features for forecasting and maintaining on order inventory as well. it allows dates for us to follow up and check our inventory

Cons

needs a bit better training videos. The Videos available to learn are not so involved as they should be.

Likes Best

This software is a beast. So it is a bit of a learning curve, but the company is set up for mentoring and customizing the business set-up to utilize all the benefits of the software. For me, having a team to work with to make my systems seamless was a big reason I went with them. They require you to work with their developers to understand everything about what the software does and how to use it. The software is highly scalable, so they keep adding modules for more function as more businesses join - since we are all so different the system has to accommodate us all - and they work towards doing that. All basic tie-ins are there. I have been able to drop all of my separate services because Agiliron brings everything together under 1.

Likes Least

I am reaching when I say this - because the system is so great - but it is not as user-friendly as one would like it to be. As far as the user interface is concerned.It is a little out of date, a little raw.

Recommendations

I demo'd a lot of software systems for a few months before deciding on Agiliron, which ended up being more expensive than any of the others. I recommend demoing everything and then asking yourself the question - "where do you want to be in a year or 3 years - and which software system will be able to grow with you?"

Likes Best

Customer support is the best I've ever experienced. The product ability joins my favorite CRM aspects of SalesForce.com with all of our products and locations into one seamless experience. I could not have grown my business so quickly without it. It lets me scale fast by having an environment where all of our customer, products, sales/project potentials (including attachments of project specific plans and notes) FAQ's for technical products, and on- Are all in one login. Accessable from anywhere on any tablet or larger. Our products are populated into websites and receive automatic pricing and description updates. Orders transfer directly into the back office and are worked on by our warehouse.

Likes Least

Purchasing large product mix with long lead times could be improved. I'm sure they will get to it and are good at collecting customer input.

Recommendations

Take the time to realize the scope of what is offered. There is far more offering than one can take in casually. The capacity is deep.

Likes Best

Agiliron delivers the tools to get the job done right across many channels.
It we need a new tool, they were on it quickly. If there were we any questions or troubles, they are there to answer or fix them quickly.

Likes Least

Agiliron delivers a lot of horse power at a great value. It's more than what we need right now.

Recommendations

You need to do your homework to make sure it can do everything you need.