Find the best Online Ordering Systems

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Epos Now

Epos Now POS systems are an effective business management, sales, and payment solution for single-site, multi-site, and online businesses. Popular with retailers and hospitality businesses in many industries, Epos Now POS systems ...Read more about Epos Now

3.3 (382 reviews)

38 recommendations

Lavu POS

FrontRunners 2024

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaur...Read more about Lavu POS

4.2 (215 reviews)

23 recommendations

TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBi...Read more about TouchBistro

3.9 (395 reviews)

21 recommendations

Toast POS

FrontRunners 2024

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this so...Read more about Toast POS

4.2 (512 reviews)

17 recommendations

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CAKE POS

FrontRunners 2024

CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, ...Read more about CAKE POS

4.6 (506 reviews)

16 recommendations

HungerRush 360

HungerRush is your trusted partner in the restaurant industry, providing integrated solutions designed to simplify your operations and enhance the overall dining experience. Whether you're standing up your first restaurant or look...Read more about HungerRush 360

3.7 (41 reviews)

11 recommendations

Rezku POS

Rezku is the premier POS, used by successful restaurants, bars and pizzerias to compete at a higher level, earn new business and eliminate headaches. Rezku comes complete with everything modern food and beverage concepts need for...Read more about Rezku POS

4.5 (27 reviews)

9 recommendations

BrewPOS

BrewPOS is a Windows IOT solution for restaurants designed to intuitively manage the daily functions for your restaurant. Open Tabs with EMV chip cards and close them without the customer present. Never keep a credit card behind t...Read more about BrewPOS

4.9 (7 reviews)

7 recommendations

SpotOn

FrontRunners 2024

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables busines...Read more about SpotOn

4.3 (312 reviews)

5 recommendations

Infor Point of Sale (POS)

Infor® Point of Sale (POS) is designed for full- and quick-service restaurants chains, hotels, and managed food services in higher education, corporate, healthcare, and other hospitality settings. This stable and scalable solution...Read more about Infor Point of Sale (POS)

3.9 (22 reviews)

5 recommendations

BentoBox

BentoBox is a restaurant POS software designed to help businesses design websites, add content, and connect with customers through automated marketing tools. The platform enables managers to host events, manage social media posts ...Read more about BentoBox

4.4 (24 reviews)

2 recommendations

LS Retail

LS Central is a unified POS and ERP software solution built on Microsoft Dynamics technology. It brings together several functionalities in one application such as financials (the Microsoft Dynamics ERP), point of sale (POS), stor...Read more about LS Retail

4.3 (125 reviews)

1 recommendations

iVend Retail

iVend Retail by CitiXsys is an integrated POS software application delivered on cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire shopper journey. iVend Retail includes c...Read more about iVend Retail

3.9 (15 reviews)

1 recommendations

Square Point of Sale

FrontRunners 2024

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS mar...Read more about Square Point of Sale

OpenTable

FrontRunners 2024

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers conne...Read more about OpenTable

Clover

FrontRunners 2024

Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardwar...Read more about Clover

Loyverse POS

Loyverse POS is a cloud-based, mobile point-of-sale solution aimed at small retail, restaurant and salon establishments. With this software, users can manage inventory, visualize sales analytics and manage customer relationships. ...Read more about Loyverse POS

Yelp Guest Manager

Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table...Read more about Yelp Guest Manager

talech

Talech POS is a cloud-based retail, restaurant & bar and professional services solution that offers point-of-sale (POS), inventory and customer management, appointment scheduling and deep, real-time analytics. The solution stores ...Read more about talech

Restroworks

FrontRunners 2024

Restroworks(formerly known as Posist) is a company dedicated to serving businesses, specifically partnering with worldwide restaurant chains to help them embrace digital advancements through its all-in-one restaurant technology pl...Read more about Restroworks

Buyers Guide

Last Updated: March 16, 2023

Online ordering is making a big impact on the restaurant industry. A 2017 survey conducted by Morgan Stanley found that 52 percent of take-out or delivery orders were made online, through a restaurant website, delivery service website or mobile app.

The widespread popularity of online food ordering is nowhere more evident than in the growth of third-party apps such as GrubHub and UberEats. More than 3 million people placed an order through GrubHub in the past year alone.

But the convenience these services provide do not come cheap for restaurant partners. Restaurants often pay hefty commission fees—between 15 to 35 percent—in exchange for using these third-party platforms.

Budget-conscious small and midsize restaurants can choose from a variety of in-house online ordering software—most of which do not charge commission fees that eat into their bottom line. Unfortunately, choosing an online ordering software platform requires a great deal of time and research.

This buyer's guide will help restaurant owners and operators get an understanding of what's out there in the online ordering software market and what common features to look out for when shopping for a system.

Here's what we'll cover:

What is Online Ordering System Software?

Common Features of Online Ordering System Software

What Type of Buyer Are You?

Benefits of Online Ordering System Software

What Is Online Ordering Software?

Online ordering software lets customers place an order to a restaurant through a webpage or app, with the option for delivery or pick-up.

Here's a breakdown of how online ordering works:

  • Your customer places an order for menu items through your website or app

  • You receive a notification through your online ordering software

  • Depending on the system, or your personal preference, the order is automatically processed or you can choose to review and approve the order

  • Your customer receives a confirmation of their order

  • Your kitchen staff starts cooking

Beyond those basic ordering capabilities, online ordering software also helps restaurant operators capture valuable customer data.

This gives you the ability to know who your customers are, as well as make informed decisions about what your restaurant can do to drive sales and loyalty.

Common Features of Online Ordering Software

Online ordering software will offer some, if not all, of the following features:

Online menu

Displays food items on a customized website/app for customers to review. Can be easily updated in real-time to reflect promotions or specials.

Online ordering

Enables orders to be input and sent to the kitchen for preparation. Orders can be entered by a server at a POS or by a customer using online ordering.

Online sales reporting

Shows real-time inventory and sales data, and tracks orders, total sales, top menu items, average check amounts and delivery orders.

Customer data capture

Collects customer data (e.g. names, emails, contact details, order history) for orders placed to give you valuable insights.

Restaurant POS integration

Provides greater consistency and efficiency by interfacing with a restaurant's existing POS system.

Loyalty and gift card integration

Helps restaurant operators retain and reward loyal customers based on their order history.

What Type of Buyer Are You?

The target audience for online ordering software are restaurant operators and owners who are looking for a quick and efficient way for their customers to order food items online, whether via their website or through an app.

Restaurant owners seeking POS integration: These buyers are looking for an online ordering system that will integrate with their restaurant POS.

With an online ordering software that integrates with an existing POS, online orders are being sent directly into the POS system and routed to the kitchen. All orders are handled entirely via the POS system and accounted for in the restaurant's entire sales reporting.

Restaurant owners seeking a standalone platform: These buyers are looking for a standalone online ordering platform, independent from their restaurant POS.

Because standalone platforms specialize in online ordering, buyers of these platforms are typically highly focused on the online ordering and delivery aspect of their business. In most cases, online ordering and delivery consists of the majority of their business.

These platforms may come with extras such as 24/7 customer support, the ability to send coupons or discounts and advanced SEO tools. They are also likely to take some form of commission or transaction fee on every order.

Benefits of an Online Ordering Software System

More than ever, restaurants are recognizing that there is a significant chunk of money to be made in the online food ordering and delivery space. Here are some of the benefits of implementing online ordering software:

Simplify the ordering process: Phone orders can disrupt the workflow within a restaurant, keeping customers waiting on the line or causing incorrect orders. Online ordering lets customers make specific orders at their own convenience.

Customers have a clear view of the menu items laid out in front of them and are able to communicate what they want, with minimal communication issues. That, in turn, frees up time for your employees to focus on running your restaurant.

Revel-System-Online-Ordering

Revel Systems' customizable online ordering dashboard.

Manage your online ordering system in real-time: Things move fast in the food industry. Naturally your online ordering system should reflect the time sensitivities of the restaurant industry.

Whether it's featuring a weekend special or simply removing a dish from the menu, having a white-label online ordering system enables you to make changes on the fly anytime you want.

TouchBisto-online-ordering-interface

Update and edit your menu on TouchBistro's dashboard.

Valuable insight into sales and customer data: It's crucial to track and analyze how your restaurant is performing in online sales.

One of the biggest advantages of having an online ordering system is the ability to have an overview of your sales reports and understand what your metrics are, at the highest level.

These reports can also give you a more detailed insight into your sales such as average order, top-selling menu items and customer demographics, which you can then leverage for targeted marketing promotions.

Market Trends to Understand

As online ordering becomes the norm in the food culture, a battle for customers is heating up between third-party services such as GrubHub or Uber Eats and in-house software platforms. Here are some of the trends to watch:

Sales and customer analytics are key to remaining competitive. Tracking customer data is crucial for restaurants in the online ordering and delivery space. Online ordering help you capture more of your customers' data, provide a more detailed understanding of what's working and what isn't, and can manage create loyalty programs for your customers.

Online ordering via mobile apps will increase. A study of 126 restaurants by Gartner found that 75 percent of brands offered a mobile app (content available to Gartner customers). For busy customers on the go, mobile apps provide not just a quick and convenient way to place orders, but a great way to build customer loyalty.

"Mobile app customers tend to order more often and have a higher average ticket than in-store customers," Curt Garner, chief digital and information officer at Chipotle told Adweek. "Rapid reorder of favorite and recent orders is a great example of one of these features."