--- title: "Square Point of Sale Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Square Point of Sale. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Square Point of Sale is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) / Square Point of Sale Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/square-point-of-sale-profile/alternatives/) # Square Point of Sale User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 3,033 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,227 reviews (73%) - 4 stars: 613 reviews (20%) - 3 stars: 130 reviews (4%) - 2 stars: 31 reviews (1%) - 1 star: 32 reviews (1%) ### Most mentioned pros - The ability to track sales and manage my products in one system really helps me stay organized and efficient. - I work in an office where they use PayPal POS and was running Vagaro for a booking system but the Square POS does just about everything I needed to do and for FREE! - It helps me run my small business smoothly by making it easy to accept payments, track sales, and stay organized. ### Most mentioned cons - Having both of my accounts shut down without valid reason caused major operational delays, unexpected expenses, and hours of wasted back-and-forth. If you rely on payment processing to keep your business running smoothly, think twice. - A mistake like this is not “just a delay.” When people depend on these funds for urgent responsibilities, errors like this can create devastating consequences. - The storefront isn't as dynamic or customizable as I'd like for it to be. ## Square Point of Sale customer reviews Showing reviews 1-25 of 3,033 (page 1). ### Great Tool - Overall rating: 5/5 - Reviewer: Bridget B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Square Point of Sale has been a great tool in streamlining our daily operations. Training time is minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My staff are able to process payments without issue. Additionally, new staff members are able to learn the system quickly. #### Cons At this moment in time my staff and I do not have any issues with using Square Point of Sale. We are quite content. #### Reasons for choosing Square Point of Sale Square had ease of use and ease of purchase. --- ### Game changer for my business, great options, easy to use - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Square is a game changer for such a small business as mine. I believe that since I am offering many payment options, my customers are more keen to buy. I find it a great tool to especially when dealing with my customers from abroad, I don’t think I would be able to have them without square. Many options, great even if your business is growing fast, and at the same time very intuitive and easy to use on mobiles as well as on a computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Square has a lot of fantastic options yet it is still very easy to use, very intuitive and I use it from my computer as well as my phone. It’s great and gives my customers so many payment options including Clearpay and that means so much for me as a small business. I can offer so many easy ways to pay me, especially for my customers from abroad. True game changer for my business! Online terminal means that I can easily send payment links and if for some reason there is an issue with one way of doing it, Square gives me more options and it’s great. #### Cons I don’t think I have least favourite thing. The only think I maybe don't fully get is why there is a separate app for invoicing but maybe this make sense if square is the only system you use. #### Reasons for choosing Square Point of Sale I use both but Square way more often as it has more options, including integrations with Clearpay - very much appreciated by my customers --- ### Square POS is a helpfulntool for bussiness owners - Overall rating: 5/5 - Reviewer: Niquan C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SQUARE Is still positive and i would still recommend ot to other small businesses owners #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Square helps with taking payments from customers it has a fee but is low and the customer service is goos #### Cons What i like about square POS is the feature for offline payment contact less payment amd manual payments #### Reasons for switching to Square Point of Sale Cheaper price more affordable then the rear --- ### The BEST point of sales app! - Overall rating: 5/5 - Reviewer: Orlando P. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Square POS on my iPad Pro 12.9 and it is a great experience. I use it everyday to checkout customers and make small updates. The checkout process is easy for me and the customer to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Square Point of Sale is a fantastic app which a GREAT UI/UX, the best in the industry. It has inventory management like no other and is very intuitive. I've tried other apps, and none come close to use of use or setup. It is constantly evolving to meet the needs of its ever growing community as well. #### Cons I don't have any dislikes about Square POS at this time. It is a great app. I wouldn't change anything at this time. #### Reasons for switching to Square Point of Sale I do not like how Paypal does business, and I do not like their POS app. --- ### Square Point of Sale - Overall rating: 5/5 - Reviewer: Will J. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive as a user, but ultimately I stopped using it because of the issues I was having with integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use- it’s very approachable for any digital native without any need for training. I set it all up on my own #### Cons The integration between square Point of Sale and Xero needs a lot of work. I spent a lot of hours correcting errors #### Reasons for choosing Square Point of Sale It was the most prominent ‘free’ payment processor at the time, and it met my needs --- ### Easy to Utilize for Small Businesses but High Transaction Fees - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use for in store payments make checking out clients a breeze. Its mobile compatibility is fabulous for when we have our booths and the craft fairs in town. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having no contract to be bound by is one of the top reasons we started using this as our POS system. Its is easy to use and manage in a small business setting with less complex inventory to keep track of. #### Cons It does lag on certain devices. The fees are slightly high for the lack of customization you can do. There should not be fees for online transactions. In an ideal world the fees should be under 2%. As of writing this review the fees are 2.6% + 15c per transaction. Also verifying our bank account to receive payments took about a week. #### Reasons for switching to Square Point of Sale Wanted to upgrade to something more professional --- ### Reliable and trustworthy software for your business. - Overall rating: 5/5 - Reviewer: Mariano U. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've had phenomenal experience and their customer service is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was so orderly and good performing. Its ease of use and it's pricing favored us. It's the best for small businesses. It so easy to customize the menu making it easy to check people out. Create items,track inventory with the best of all. Our daily helper. #### Cons It was a little confusing to get started but it gets better with time. #### Reasons for switching to Square Point of Sale Stripe's old system was clunky and we decided to go for Square Point of Sale. --- ### Decade Square user - Overall rating: 5/5 - Reviewer: Felicia B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I've used Square POS for over 10 years. They've made great advancement with scheduling, online sales and restaurant sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Square has a simple backend interface. There's also unlimited help online that's easy to find. #### Cons Limitation for online sales. Would like to see inventory management for food. #### Reasons for choosing Square Point of Sale When we compared, Square had more mobile access and inventory options. --- ### Square Point of Sale - Overall rating: 4/5 - Reviewer: Abbie C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used the Square Point of Sale both in the office as well as out in the field. It is easy to move around as needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use and takes tap to pay. Also the public is use to the system. #### Cons I wish that the fees were a little less, but really they aren't bad. #### Reasons for choosing Square Point of Sale Inexpensive and it is so easy to use and train people on. #### Reasons for switching to Square Point of Sale It was too expensive and was getting more and more expensive! --- ### Ok to use, not difficult - Overall rating: 4/5 - Reviewer: Emmeline R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It was good. Other than the fact that there was no training for it. So I didn't know what to expect everything was okay #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was easy to use. You don't need an attachment or a device to link to your phone.You just use your phone #### Cons They held my money for 3 days after the initial deposit. I was not aware that that would happen. There was no training on it #### Reasons for choosing Square Point of Sale I ended up switching to heartland and it was just a scam, and they stole my money.So I came back to square --- ### My hub for everything business - Overall rating: 5/5 - Reviewer: Abbey W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Square is my hub for just about everything. Over the last 5 years I've been using them, they've improved features and added on everything from marketing features to reports and and easier to use interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Square is simple to use for invoicing and payment processing. They've vastly improved their support community so answers are found quickly. #### Cons Fees have gone up over the years and it's frustrating that even loading gift cards has a processing fee now. --- ### Everything you in for anything you're in - Overall rating: 5/5 - Reviewer: Emma C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great year with Square Point of Sale! A successful year with a new business. I am pleasantly pleased with this system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love that square offers online booking without an extra cost. It's a must have for a business and square makes that possible. #### Cons I wish I had more tools available for my business and clear guided support. Suggestions on how run a successful business. --- ### Provides Amazing Flexibility In How Users Pay for Products and Services - Overall rating: 5/5 - Reviewer: Jesse Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Square Point of Sale is definitely a go to for all your business needs. They provide numerous options for businesses to choose from and cater to all kinds of credit cards ranging from those with chips and tap to pay. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is easy for businesses to setup their account and terminals to collect payments from customers. Additionally, Square provides numerous kinds of terminals to suit your business needs. So if you are a restaurant or a kind of business where employees walk around to serve customers, you can use their mobile handheld terminals. Or if you are taking payments at a desk, you can use Square Register. #### Cons The terminals are a bit pricey for businesses to buy. Additionally, the service fees for credit card transactions could be lowered. --- ### Reliable, easy to navigate and solid POS software - Overall rating: 5/5 - Reviewer: Krista P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I've used Square POS for my businesses for 8 years in 8 locations. It works for our business model because we are one company with 8 subsidiaries, and it's nice to just be able to log in once and toggle between the sites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Square is super reliable. Out of all of the SAAS services my company uses, Square is the one that never goes down, and is always accurate. Their interface is straightforward and, for the most part, intuitive. #### Cons I don't like that for some larger reports it emails you to download vs. just taking 30 seconds to run and then downloading automatically. It's a small thing, but it's annoying that I have to just wait for it to arrive. --- ### Excellent product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use great product will keep using it Has a lot of features quality product easy customer service #### Cons There's Nothing that gets me to dislike it won't say anything bad not a bad product easy to use great --- ### Easy to use but fees are unpalatable - Overall rating: 4/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked that it’s portable and available to use anywhere: at the gym, different pilates studios, at a pop up workshop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros So easy to use: plug it into your phone or iPad, swipe the card like customers already expect, follow the screen prompts and DONE. #### Cons I disliked the merchant processing fees. They were a necessary evil when the system first came out, but at this point, in 2026 there are other options available that do not require the processing fees. --- ### Easy To Use, Good Customer Service - Overall rating: 5/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Square has been positive. Great point of sale software that has been easy to use and train others on. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect for small business owners to easily deploy and track sales. Big fan of the user friendly interface and would definitely recommend to others with similar businesses. #### Cons A few small bugs with set up and processing. Overall positive though, with quick and helpful customer service professionals available to help troubleshoot any issues. --- ### Construction Company - Overall rating: 5/5 - Reviewer: Brent W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had it now for 3 years and its been a great add on for our company. The ability to have another payment option has helped us out with some customers who didnt have means to pay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple it is to use. We use it for our bin customers, it’s quick to set up. We generate a link for them to do the secure payment themselves . Funds deposit the next day and the app is reliable. #### Cons The ability to save clients is kind of tricky. The payment link is the cheapest way to take the payment. The other payment options cost abit more --- ### Could be better, but a good app - Overall rating: 3/5 - Reviewer: Sydney B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I like working with Square, but do think it could do better with taking tab-like payments - we have lost revenue from it not closing out tabs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The categories and the compatibility with multiple inventory/ merchandising applications (shopventory for example) #### Cons Consistent issues with QR code ordering / receiving payment, consistent issues with adding things to online website. Also, categories can’t have photos added but items can- makes POS screen look a little scattered. --- ### A great Point of Sale system - Overall rating: 5/5 - Reviewer: Kristy R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I find Square Point of Sale a great system. Customer support has quickly resolved any issues we have experienced. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Square point of sale is a very simple system to use. Payment is always sent through overnight without fail. #### Cons Connectivity issues appear to be an ongoing issue, always easily resolved, but can be very annoying. Slightly more expensive than some competitors. --- ### Great POS System - Overall rating: 4/5 - Reviewer: Dean J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been good. The only thing I wish was different is that we did not have a separate system for customer rewards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s all in one console that is flexible and it set up and easy to use for customers and for employees #### Cons That we use a different customer rewards system and tablet rather than having it all be through square --- ### Square Point of Sale Review for Small Businesses - Overall rating: 5/5 - Reviewer: Kennedy K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoyed using Square Point of Sale and would recommend it to fellow small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like being able to customize everything for sale easily and the organization factor of it. #### Cons Sometimes the app would glitch causing me to lose the progress made in my sale . --- ### Very satisfied - Overall rating: 5/5 - Reviewer: Crystal V. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I refuse to switch from square. I get offers all the time from no name companies that badger me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is easy to reach and my customers trust square #### Cons Any technology goes down sometimes and it can be frustrating but it doesn’t happen often --- ### Simple, User-Friendly - Overall rating: 4/5 - Reviewer: Kaylyne E. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Square was an efficient and simple POS. Even when we switched our main POS to a different software, we continued to use Square for our food and beverage area. Unfortunately, Square just didn't have enough features and integrations to sustain our main POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Square was easy for staff to learn and simple for customers to use. #### Cons The POS was very basic and didn't allow us to have as many options and integrations as we needed. --- ### Great POS option - Overall rating: 4/5 - Reviewer: Sienna D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly positive over the last 6 years of using it, haven’t needed help or for anything to be fixed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use. It’s nice to have different options for POS hardware, and very handy that you can now take payments directly to your phone. You can choose when the money deposits into your bank account, doesn’t have to be every day. #### Cons For the small square reader, I can’t turn it off without it fully disconnecting from the phone. As in, need to re-pair it in Bluetooth settings. Not sure if that’s for every reader or not. It would be nice to set smart tip amounts in dollar amounts instead of percentages as well. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/?page=2) --- Square Point of Sale Reviews, Pros and Cons - 2026 Software Advice