--- title: "Square Point of Sale Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Square Point of Sale. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Square Point of Sale is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) / Square Point of Sale Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/square-point-of-sale-profile/alternatives/) # Square Point of Sale User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 3,035 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,227 reviews (73%) - 4 stars: 613 reviews (20%) - 3 stars: 130 reviews (4%) - 2 stars: 31 reviews (1%) - 1 star: 34 reviews (1%) ### Most mentioned pros - The ability to track sales and manage my products in one system really helps me stay organized and efficient. - I work in an office where they use PayPal POS and was running Vagaro for a booking system but the Square POS does just about everything I needed to do and for FREE! - It helps me run my small business smoothly by making it easy to accept payments, track sales, and stay organized. ### Most mentioned cons - Having both of my accounts shut down without valid reason caused major operational delays, unexpected expenses, and hours of wasted back-and-forth. If you rely on payment processing to keep your business running smoothly, think twice. - A mistake like this is not “just a delay.” When people depend on these funds for urgent responsibilities, errors like this can create devastating consequences. - The storefront isn't as dynamic or customizable as I'd like for it to be. ## Square Point of Sale customer reviews Showing reviews 1-25 of 3,035 (page 1). ### Great Tool - Overall rating: 5/5 - Reviewer: Bridget B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Square Point of Sale has been a great tool in streamlining our daily operations. Training time is minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My staff are able to process payments without issue. Additionally, new staff members are able to learn the system quickly. #### Cons At this moment in time my staff and I do not have any issues with using Square Point of Sale. We are quite content. #### Reasons for choosing Square Point of Sale Square had ease of use and ease of purchase. --- ### The BEST point of sales app! - Overall rating: 5/5 - Reviewer: Orlando P. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Square POS on my iPad Pro 12.9 and it is a great experience. I use it everyday to checkout customers and make small updates. The checkout process is easy for me and the customer to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Square Point of Sale is a fantastic app which a GREAT UI/UX, the best in the industry. It has inventory management like no other and is very intuitive. I've tried other apps, and none come close to use of use or setup. It is constantly evolving to meet the needs of its ever growing community as well. #### Cons I don't have any dislikes about Square POS at this time. It is a great app. I wouldn't change anything at this time. #### Reasons for switching to Square Point of Sale I do not like how Paypal does business, and I do not like their POS app. --- ### Square POS is a helpfulntool for bussiness owners - Overall rating: 5/5 - Reviewer: Niquan C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SQUARE Is still positive and i would still recommend ot to other small businesses owners #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Square helps with taking payments from customers it has a fee but is low and the customer service is goos #### Cons What i like about square POS is the feature for offline payment contact less payment amd manual payments #### Reasons for switching to Square Point of Sale Cheaper price more affordable then the rear --- ### Square Point of Sale - Overall rating: 5/5 - Reviewer: Will J. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive as a user, but ultimately I stopped using it because of the issues I was having with integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use- it’s very approachable for any digital native without any need for training. I set it all up on my own #### Cons The integration between square Point of Sale and Xero needs a lot of work. I spent a lot of hours correcting errors #### Reasons for choosing Square Point of Sale It was the most prominent ‘free’ payment processor at the time, and it met my needs --- ### Easy to Utilize for Small Businesses but High Transaction Fees - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use for in store payments make checking out clients a breeze. Its mobile compatibility is fabulous for when we have our booths and the craft fairs in town. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having no contract to be bound by is one of the top reasons we started using this as our POS system. Its is easy to use and manage in a small business setting with less complex inventory to keep track of. #### Cons It does lag on certain devices. The fees are slightly high for the lack of customization you can do. There should not be fees for online transactions. In an ideal world the fees should be under 2%. As of writing this review the fees are 2.6% + 15c per transaction. Also verifying our bank account to receive payments took about a week. #### Reasons for switching to Square Point of Sale Wanted to upgrade to something more professional --- ### Reliable and trustworthy software for your business. - Overall rating: 5/5 - Reviewer: Mariano U. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've had phenomenal experience and their customer service is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was so orderly and good performing. Its ease of use and it's pricing favored us. It's the best for small businesses. It so easy to customize the menu making it easy to check people out. Create items,track inventory with the best of all. Our daily helper. #### Cons It was a little confusing to get started but it gets better with time. #### Reasons for switching to Square Point of Sale Stripe's old system was clunky and we decided to go for Square Point of Sale. --- ### Decade Square user - Overall rating: 5/5 - Reviewer: Felicia B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I've used Square POS for over 10 years. They've made great advancement with scheduling, online sales and restaurant sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Square has a simple backend interface. There's also unlimited help online that's easy to find. #### Cons Limitation for online sales. Would like to see inventory management for food. #### Reasons for choosing Square Point of Sale When we compared, Square had more mobile access and inventory options. --- ### Square Point of Sale - Overall rating: 4/5 - Reviewer: Abbie C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used the Square Point of Sale both in the office as well as out in the field. It is easy to move around as needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use and takes tap to pay. Also the public is use to the system. #### Cons I wish that the fees were a little less, but really they aren't bad. #### Reasons for choosing Square Point of Sale Inexpensive and it is so easy to use and train people on. #### Reasons for switching to Square Point of Sale It was too expensive and was getting more and more expensive! --- ### Ok to use, not difficult - Overall rating: 4/5 - Reviewer: Emmeline R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It was good. Other than the fact that there was no training for it. So I didn't know what to expect everything was okay #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was easy to use. You don't need an attachment or a device to link to your phone.You just use your phone #### Cons They held my money for 3 days after the initial deposit. I was not aware that that would happen. There was no training on it #### Reasons for choosing Square Point of Sale I ended up switching to heartland and it was just a scam, and they stole my money.So I came back to square --- ### Square POS is great! - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy with this system for our sweet shop, retail setting. The customer facing screen works flawlessly. Fees are reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software and system is extremely easy to use. As easy as using a smartphone. We can add items and adjust them with ease to make for smooth in store transactions. #### Cons The only issue we are having related to the square point of sale system, is not related to the register at all. We cannot connect our receipt printer to the drawer. #### Reasons for choosing Square Point of Sale Ease of use and overall cost of operation and user reviews --- ### Square Payments Has Been a Major Setback for My Business - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered After four months of using Square without issues, everything suddenly went downhill. Square shut down my account out of nowhere and then also shut down a second business account I had with them. No warning, no explanation that made sense, and absolutely no regard for how much this would disrupt my operations. This wasn’t just an inconvenience — it cost me time, energy, and real money. One of my customers was even charged $360 in processing fees during a period when I had an active free-processing credit. When I brought it up, Square didn’t take responsibility and didn’t fix it. They consistently failed to honour their own terms and constantly contradicted themselves. The customer service experience made everything even worse. Every interaction felt like dealing with support reps who had little understanding of Canadian business practices or the issues I was actually facing. Instead of helping, they read off scripts, dismissed my concerns, and closed inquiries without proper resolution. There was never any real support, empathy, or accountability. Having both of my accounts shut down without valid reason caused major operational delays, unexpected expenses, and hours of wasted back-and-forth. If you rely on payment processing to keep your business running smoothly, think twice. Square ended up costing me far more than they ever provided. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None, seriously none, there are a lot better companies out there for POS. Waste of time, customer support doenst understand anything, never offering a single solution #### Cons Square Payments Has Been a Major Setback for My Business Save yourself the frustration and go with any other payment processor. Square consistently disappoints and has proven to be unreliable when it matters most. --- ### Great While I Was With It! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As I mentioned I liked it a lot, it was easy to learn and easier to use. Because we're a low-use donation site, it didn't get too much action #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros processing payments was easy to learn and use. However, I didn't keep it llong because I went to their sister firm, Stripe #### Cons nothing about it at all other than the fact it took some time to reach my home and put it into use. That's all. --- ### Customers are familiar with the product and it’s inexpensive. - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s so simple to use and you can put the products and prices of the products you sell. Customers love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this to collect credit card payments. It is perfect for small businesses. Cost effective and easy for customers. #### Cons Customers are familiar with using this and allows for easy tipping and receipts. Many customers don’t want receipts or want emailed receipts. --- ### Excellent product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use great product will keep using it Has a lot of features quality product easy customer service #### Cons There's Nothing that gets me to dislike it won't say anything bad not a bad product easy to use great --- ### Reliable, easy to navigate and solid POS software - Overall rating: 5/5 - Reviewer: Krista P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I've used Square POS for my businesses for 8 years in 8 locations. It works for our business model because we are one company with 8 subsidiaries, and it's nice to just be able to log in once and toggle between the sites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Square is super reliable. Out of all of the SAAS services my company uses, Square is the one that never goes down, and is always accurate. Their interface is straightforward and, for the most part, intuitive. #### Cons I don't like that for some larger reports it emails you to download vs. just taking 30 seconds to run and then downloading automatically. It's a small thing, but it's annoying that I have to just wait for it to arrive. --- ### Love Square for my small business!! - Overall rating: 5/5 - Reviewer: Reagan C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with square. My overall experience is great. The software has so many features available, which gives business owners a variety of services to choose from. Best of all, their prices are very fair for what they offer. This is wonderful for small businesses especially starting out, because it doesn't break the bank and its a very professional software. I love the look and layout of the estimates and invoices. Square has helped my company with professionalism from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the looks/ease of using square. It's extremely easy to navigate and is not confusing whatsoever. It makes running daily operations very smooth! #### Cons I do wish their calendar section for having teams was easier to navigate. I seemed to have a lot of hiccups with this part and ended up not using it. --- ### Easy to use! Great for in-person selling when you're mostly online. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It was so easy to get payments while tabling. The software is so easy to use. All I need to do is set up products and pricing. #### Cons There is a small fee with each transaction but it is to be expected. Especially when it is free to set up. --- ### Good and easy product - Overall rating: 5/5 - Reviewer: Trevor S. - Verified reviewer: Yes - Industry: Sports - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Makes taking payments simple and quick, no issues in processing anything and customizing to our needs. #### Cons Inserting the chip is sometimes difficult on certain models, depending on what side it's on, the customer may not find it --- ### Not for Hotels - Overall rating: 2/5 - Reviewer: Kasi H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I would say that it just isn't right for Hotels or Inns . It lack all the extra features that you would get in any Hospitality POS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The start up cost was almost nothing. And it was so easy to set up. I mean plug and go. So there was no need to have anyone come in and set up. #### Cons The initial hardware costs are low, and basic features are available without a monthly subscription, But if you want to add employee management or payroll those are added fees. Maybe for a small hotel or business it would be affordable able. But for our property and the amount of online and phone reservations that we take the transaction fees really rack up. And the customer service is the worst I have ever dealt with --- ### Square Point Of Sale there is nothing Better - Overall rating: 5/5 - Reviewer: Rene K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Square Point Of Sale helped me get out of the grip of other credit card payment suppliers that charged an arm and a leg. I was so glad that square came around. Reasonable CC fees #### Cons There is nothing to dislike of Square Point of Sale. Square Point Of Sale, has no negatives and is all positive --- ### Not for me - Overall rating: 3/5 - Reviewer: Katelynn P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do not really care for it. If you can get a better way of receiving payments I would as to this is more of a last option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to take payments in numerous ways. The convenience of taking the payments and giving my customers options. #### Cons I do not like the cost of using this point of sale. I personally think it is a little overpriced for my liking. --- ### Easiest way to accept payments - Overall rating: 5/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I find that Square has been the easiest way to track and accept payments. I like the ability to track and reward consistent clients. #### Cons I sometimes find my reader takes forever to perform updates and can hold up a sale when I'm with a client. --- ### Really user friendly - Overall rating: 5/5 - Reviewer: Jenni M. - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that you can create quick keys in the POS system, or you can just type the total in the box and make a charge. #### Cons You have to have specific card readers (either swipe or chip) to connect to your wireless devices to take payments. --- ### Simple, User-Friendly - Overall rating: 4/5 - Reviewer: Kaylyne E. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Square was an efficient and simple POS. Even when we switched our main POS to a different software, we continued to use Square for our food and beverage area. Unfortunately, Square just didn't have enough features and integrations to sustain our main POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Square was easy for staff to learn and simple for customers to use. #### Cons The POS was very basic and didn't allow us to have as many options and integrations as we needed. --- ### Square POS Review - Overall rating: 5/5 - Reviewer: Shawnalee K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It worked fine! I used it in outdoor retail and even if weather situations, the system worked great. It was easy to explain to customers, easy to use with my cell phone, and worked seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This entire system is set up to be very user friendly, especially with new or small business owners. It also has a lot of free features, so the up front cost is not super high. #### Cons The transaction fees add up over time, and there are very limited customizable options. As a small business, that can be very frustrating. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/?page=2) --- Square Point of Sale Reviews, Pros and Cons - 2026 Software Advice