All Square Point of Sale Reviews

1-25 of 2,308 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Daniel

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Square POS User Review

User Profile

Jared

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Square POS after 1 year

The POS software is very good especially when I go offline and in person I can collect a payment and continue online and resolve any client information.

PROS

It's seamless with my banking and helps me integrate payments for clients, products, and services

CONS

There are many freemium features that can be an additional benefit on top of the current monthly costs unlike a shopify plan that bundles most offers in one subscription.

Reason for choosing Square Point of Sale

It involved a lot more ecom and web integrations that provide

Reasons for switching to Square Point of Sale

The solution was able to solve a pressing need to offer an offline settlement system just in case my clients were not able to access my website.

Katherine

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed August 2023

Ideal Invoicing & Processing for B2B Services

PROS

Square is easy and secure to use when invoicing our business clients. In 10+ years we have never experienced downtime, security issues, or missed or misapplied payments. Their processing rates are not always the absolute cheapest, but they are competitive. We have also integrated Square into websites/e-commerce for dozens of clients, and it works seamlessly. Additionally, they offer capital business loans that have helped us with cash flow on a couple occassions.

CONS

Their processing rates are not necessarily the absolute lowest. If a few tenths of a percentage are important to you, you may wish to shop around for the lowest transaction rates.

Reason for choosing Square Point of Sale

Ease of use and integration.

Reasons for switching to Square Point of Sale

Ease of use and integration was considerably better than using our Bank for CC processing. Integrates seamlessly with many e-commerce platforms, without complicated APIs.

Jeff

Construction, 2-10 employees

Used weekly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2023

Frustrating

Terrible will no longer be using

PROS

Easy to use but when they make a mistake it is very difficult to get it resolved

CONS

Lack of customer service . They like to pass the Buck . Avoid this platform

Birdi

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Long time user

Perfect. The couple of times (in over 12 years) I needed to engage with Support, they were stellar. Helpful, and there to truly support me. Exactly what a business needs. I see no need to go to another service.

PROS

Square is efficient, secure and personable. The records are fantastic and thorough. It's easy to see data however one might need it presented.

CONS

I really don't have any cons. Really. None.

Reasons for switching to Square Point of Sale

The direct access nature of being able to contact someone, the product itself was an industry leader. The versatility and data is so useful.

Austin

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Square POS

Square helped us with sales when we're at events and with our regular business operation. The rates are affordable so we're still making nearly the same profit and we've been able to sell more tickets and merchandise.

PROS

Square is a convenient way to complete sales transactions no matter where you are or what kind of business you're running. They have an app that's great. Use it in your storefront, pop-up booth, festivals, events, wherever. All of the pricing information and fees are listed up front and it's a pretty good rate. Transactions are secure for buyer and seller. Customer service portal has several ways to get support so you can use whatever method is best for you and your situation. Square can run in offline mode if you need it.

CONS

Inventory management wasn't great but since we don't have a lot of merchandise it wasn't a deal breaker. Square should come up with something better for Inventory. Easier to manage, less time involved.Account freezes do happen with Square once in a while.

Kristina

Legal Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

sales made easy

excellent product, easy to use and create customer support. Highly recommend to friends and family.

PROS

I think the mot impactful feature is the compact size which can be used on the go and portal. Very good for travel shows and making payment process efficient on the go.

CONS

I wish they would have a feature that accepts automatic e transfers from clients. My add a new feature that would allow for quicker business deposits.

Reasons for switching to Square Point of Sale

business needed better debit options

Tamilynn

Hospital & Health Care, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Square Point of Sale: A Must Have for Seamless Service and Payments

My overall experience with Square Point of Sale is it is extremely valuable to our business by providing seamless payment processing wherever we may be conducting business. It was fantastic at our last conference that allowed us to sell products and books to consumers with ease. Thank you for making receiving payments both easy and affordable for small businesses.

PROS

Using Square Point of Sale was easy with contactless payments that were accepted for all kinds of payments including mobile, over phone or directly at office. The Square of Point of Sale connects easily to your hardware and syncs in seconds for easy payment processing for our clients. This is especially helpful for small business or businesses that are mobile. We take our Square point of Sale with us when meeting clients, securing business and engaging in payments for our services rendered. It is a must have for seamless service and bill payment processing.

CONS

There were no cons with the Square Point of Sale as we were completely satisfied with the product and the way it was intended to work.

Bonita

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great product for small businesses

I have had very minimal issues. a while back I had some connection issues that went on for a couple of weeks but I have had no issues at all now for months

PROS

I like how easy it is to use and to setup and the mobility is a great feature. Square has been a great addition to my business for the last 3 years.

CONS

I dont like that it doesn't link to my booking system which would make things much easier as I sometimes forget to select products so my stock count is a little off

Daniel

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2023

"No Brainer!"

We've seen small businesses in the area with them and thought it would be easy to implement for our NFP.We haven't regretted it one second. We've used it with old iPads, new iPads, laptops, new and old android and iPhones... as long as the software is up to date, the square has satisfied all of our needs. any of the 10 board members can bring it to an event and work with it through our account. Amazing!

PROS

was easy enough for a non-tech person to implement and integrate in a very short amount of time. from suggestion to implementation it was under 10 days! A no brainer!

CONS

fear of not having the app, or the square at the POS when needed... but that was organizational on us... nothing to do with the app or hardware.

Reason for choosing Square Point of Sale

was the first one we looked at, but came highly recommended from the other companies we know working with the system.

Cheryl

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Happy customer

We can balance at the end of the day and the reports help show what has been selling

PROS

We like the reports and it is very easy to use, training new staff is fantastic

CONS

The only problem I find is changing the price of an item when a customer is standing there waiting to pay and you can't over ride the price

Navine

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Love Love Square

Overall, I prefer square any day over stripe and PayPal payments.

PROS

Love live square. Love that it can be used for both in store and online payments. It sync with my quickbooks which saves me a whole lot of time. It gives detail daily reports which includes best seller of the day, number of sales, number of products sold and what type of product sold, taxes paid, types of payment the customers used, plus it syncs with my online store inventory. Square gives you all the detail info you never realized you need till you need it all in one place. So easy to use and tailored for retailers. Love the Apple Pay feature too.

CONS

My big con with square integration is it doesn’t sync well with bigcommerce. By that I mean, my online sales gets imported as a custom order so there is no itemized list of what the customers bought. Also with bigcommerce, there is no way for me to take Apple Pay or other digital wallet payments. Square does have digital wallet payment options with their square space shopping cart. Fingers crossed they will fix this custom import stuff soon.

Reasons for switching to Square Point of Sale

PayPal lack the detail reports I needed. Don’t like the navigation site and their payment app is too expensive and clunky compare to square. Plus their agreement and terms also have stuff that makes me wary of them.

Michael

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Simple and powerful mobile Point-Of-Sale app

A powerful business financial management tool, right in your pocket. It offers an owner/operator to enter invoices from a home computer, or from a mobile device in the field.Super easy to use, and packed with features that provide the insights an owner needs.

PROS

Being able to quickly add a client on the fly, either manually or "from address book", taking a credit card payment, and storing the card in the client file is so simple, quick, and easy.Then, any additional charges to the same client can for a very small "additional percentage" amount be charged to the card now on file, saving the client the hassle of having to pull out the card every time.

CONS

Would like to be able to add "standard service fees", such as a "processing fee", "fuel surcharge", and others, in the same way one can add various taxes. Right now, I am doing it in the "taxes" section, which is not ideal, but it can be done with that workaround.

Reason for choosing Square Point of Sale

It was the quickest to set up, and at the time, had the most features that were easy to use, and the bank was more expensive, and I would have to invest in the QuickBooks software. No up-front cost with Square.

Mylinh

Alternative Medicine, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Square POS app

This has been great with no problems! It allows me to bill anywhere and review my billing history. It gives me a breakdown of new clients and how many returning. One thing I would like to see change is the 1099 form. It only gives me one if I sell more than $20K in products a year. I would like to be less and more flexible for small business owners!

PROS

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

CONS

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

Reason for choosing Square Point of Sale

I actually still have both but the Square app is more user friendly on my smartphone such as invoicing. I use square more for my business.

Shannon

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Excellent POS Software

My overall experience with Square POS is amazing. I have recommended this app to so many people. I’ve known about this product since it’s beginning back when you could get a card reader for free on the mail. This app has always been a saving grace for me. Honestly I will never use any other POS.

PROS

This software is so EASY to use. Literally it’s a no brainer. I have used this app in conjunction with StylieOne which was an appointment scheduling app and it made collecting payments from my clients so simple. I love the sales and transaction reports that I have access to because it makes my life easier come tax time. Also this app sends you daily sales reports to your email. The equipment to use with the app is inexpensive.

CONS

There aren’t any cons to the service. Honestly it’s a great service all around. I can’t see how anyone would be disappointed.

Reasons for switching to Square Point of Sale

PayPal Here is great but honestly doesn’t hold a candle to Square. Square allows you to connect it with other services or it can standalone. Customer service is even better and quicker at resolving issues. The layout is better as well.

Megan

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

Square for small healthcare mobile practice

Overall, this is a great system and it's very easy to use to quickly collect payments for our services in the home on our mobile devices. It has a lot of features that allow you to send receipts, invoices, and collect payments securely in order to remain HIPAA complaint. You can also sign a BAA to show this as a healthcare practice, which is very important. Many clients are also familiar with Square, so they feel comfortable with you using it to process payments.

PROS

I like that it is reliable and convenient to use for our mobile practice. With us having to pack up equipment and take it back out at each client, it is nice that the system is able to be used on our cell phones and stores neatly into the pocket of our treatment bag. It is easy to connect and use even when mobile service is a bit spotty. We have not had a missed or returned payment. It is also easy to swipe through and gives the option to send a receipt that the client can access right then on their mobile device or in their email.

CONS

The biggest complaint that I have is the lightning connector adapter's stem is a bit short for use with a lot of phone cases. If the phone case is extra protective, the stem isn't long enough to reach the lightning port. It can be annoying to have to remove the case in a client's home in order to access the port so that payments can be taken.

Reason for choosing Square Point of Sale

Fewer processing fees and monthly minimums

Reasons for switching to Square Point of Sale

We switched because Square has lower payment processing fees and does not have monthly minimums like Card Connect did. We were charged during months that we did not meet a minimum sale and even in a few months that we did, so there ended up being a lot of extra hidden fees with their service. We have not had this with Square.

Michael

Retail, 2-10 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Love Square POs

PROS

The POS system is simple and easy to use hands down. The use of our POS integrated with online, loyalty program, marketing, and payroll is a one stop shop integrated and makes life simple and streamlined!

CONS

We paid the original higher cost for the register when it first came out. The price just dropped $200 this week. Our rate remains lower so it will pay for the difference over time since grandfathered in....not much we don’t Ice about this wonderful easy, all in one system!

Reason for choosing Square Point of Sale

Had everything we needed and the cost was great.

Reasons for switching to Square Point of Sale

Processing cost, ease of use and integration with payroll, invoices, Loyalty, marketing, etc.

Tessa

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

A must-have, but high fees.

I use Square daily on the job. The tattoo shop I work in doesn’t have an in-house ATM so being able to take digital and card payments is a must! Square’s payment processing is a bit expensive but the payoff is fairly worth it in my opinion.

PROS

Square makes taking card and digital payments extremely easy and simple. It’s quick and convenient for both me and my clients. I also don’t have to purchase a POS unit as the small free card reader that plugs into my phone is all I need.

CONS

The fees for this processor are quite hefty. While square’s fees aren’t hidden by any means, and are average for payment processing fees, I really wish there was a simpler, flat-rate monthly fee option that could save me money without taking 2.6% + 6¢ out of each of my sales. Or at least, with what I’m paying in fees, I really should not have to pay extra for other features like email/text marketing through Square.

Reasons for switching to Square Point of Sale

Using multiple apps to take digital payments was becoming confusing and inconvenient, especially around tax time.

Jason

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE