---
title: "Square Point of Sale Software Reviews, Demo & Pricing - 2026"
description: "Review of Square Point of Sale Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/retail/square-point-of-sale-profile/"
page_type: "product"
language: "en"
---

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Square Point of Sale

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Overview

[Reviews](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/square-point-of-sale-profile/alternatives/)

# Square Point of Sale Review

From $49-$149/month Free version 30-day free trial 3 plans

Wondering if Square Point of Sale is right for your organization?

Our Payment Processing Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Square Point of Sale

4.6

[(3036)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/)

Pricing

Starting at $49.00 per month

### About Square Point of Sale

Square Point of Sale is a cloud-based system designed to process payments and manage business operations across various industries. It serves food and beverage establishments, retail stores, beauty salons, service providers and general businesses. The system offers customizable modes with industry-specific features. Restaurants can access table management and course tracking. Retail businesses benefit from inventory controls. Beauty professionals manage appointment bookings and service providers handle invoicing and estimates.

The platform accepts major payment types, including credit cards, contactless payments, keyed-in transactions, cash and Square Gift Cards. Payments can be processed through hardware options such as the Square Handheld and Square Register, or without hardware using Tap to Pay on iPhone or Android devices. Offline payment processing is available, storing transactions during internet outages for up to twenty-four hours. Fund transfers occur automatically the next business day or instantly for a fee. Features include customizable item grids, modifier options for product variations, inventory tracking with low-stock alerts and itemized refund capabilities.

Squar...

e Point of Sale offers real-time reporting and analytics through the Square Dashboard. It tracks sales performance, identifies top-selling items and analyzes customer behavior patterns. The system integrates in-person, online and third-party application sales into a unified view. Team management features include individual staff passcodes, customizable permission settings and activity tracking. Built-in security measures include fraud protection, data security protocols, dispute management and PCI compliance standards. Additional capabilities include loyalty program management, digital and printed receipt options, automatic discount creation and remote device management across multiple locations.

Do you work for Square Point of Sale? [Manage this product listing](https://www.g2.com/products/square-point-of-sale/claim_requests/new?auto=true)

Wondering if Square Point of Sale is right for your organization?

Our Payment Processing Software selection experts can help you in 15 minutes or less.

## Square Point of Sale User Interface

## Popular Square Point of Sale Alternatives

Main Product

Square Point of Sale

4.6

[(3045)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/)

Ratings Breakdown

-   4.68Ease of use
-   4.50Value for money
-   4.34Customer support
-   4.54Functionality

Pricing

Starting at $49.00 per month

Get Price

Alternative Product

[PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)

4.6

[(26828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.52Value for money
-   4.25Customer support
-   4.56Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Stripe Payments](https://www.softwareadvice.com/product/49509-Stripe/)

4.6

[(3392)](https://www.softwareadvice.com/product/49509-Stripe/reviews/)

Ratings Breakdown

-   4.47Ease of use
-   4.34Value for money
-   4.23Customer support
-   4.52Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)

3.8

[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/)

Ratings Breakdown

-   3.85Ease of use
-   3.63Value for money
-   3.64Customer support
-   3.77Functionality

Pricing

Starting at $349.00 one time

Get Price

Alternative Product

[Google Pay](https://www.softwareadvice.com/retail/google-pay-profile/)

4.6

[(927)](https://www.softwareadvice.com/retail/google-pay-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.60Value for money
-   4.16Customer support
-   4.50Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Clover](https://www.softwareadvice.com/retail/clover-profile/)

3.8

[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/)

Ratings Breakdown

-   4.04Ease of use
-   3.44Value for money
-   3.29Customer support
-   3.80Functionality

Pricing

Available upon request

Get Price

## Square Point of Sale Pros and Cons

We analyzed 3,036 verified reviews for Square Point of Sale to find out what actual users really think.

Select to learn more

Intuitive Interface And Setup

Square Point of Sale offers a clean, user-friendly interface that makes setup and daily navigation straightforward. Features like customizable grids, easy item uploads, and simple training help new users and staff get started quickly, even without technical expertise.

Multiple Payment Options Available

Square Point of Sale enables businesses to accept payments anywhere using various methods, including credit, debit, and contactless options. Quick setup, real-time updates, and compatibility with phones and tablets make processing payments efficient and convenient.

Flexible Sales Tracking Tools

Managing sales is streamlined with Square Point of Sale. Users can easily add and organize products, track sales across locations, access detailed reports, and customize pricing and discounts. Mobile and cloud-based options support sales both in-store and on the go.

High And Variable Transaction Fees

Transaction fees with Square Point of Sale are often considered high, especially for small businesses. Fees accumulate quickly, and users report wishing for simpler or flat-rate options. Additional charges for features and processing can impact overall profitability.

Fund Holds And Reporting Issues

Square Point of Sale users experience challenges with financial management, including funds being placed on hold, confusing reporting tools, and difficulties with refunds and account reconciliation. These issues can disrupt cash flow and complicate accounting.

Slow And Limited Support Access

Customer support is frequently described as difficult to reach and slow to respond. Users report long wait times, limited assistance, and challenges resolving issues, which can be frustrating during urgent situations or technical problems.

## Square Point of Sale Pricing and Plans

Square Point of Sale has three plans. Square Free is free. Square Plus is $49.00/mo billed monthly. Square Premium is $149.00/mo billed monthly.

Free version30-day free trial

Square Free

$0.00

Free forever

The essentials your business needs to sell in-person, online, over the phone, or out in the field. Only pay when you take a payment. Processing fees: Tap, dip, or swipe: 2.6% + 15¢ Online: 3.3% + 30¢…

Square Free plan includes:

-   Tap, dip, or swipe processing fee: 2.6% + 15¢
-   Online processing fee: 3.3% + 30¢
-   POS app for any payment
-   Online site
-   Item library
-   Invoicing
-   Booking
-   Checking and savings accounts

Square Plus

$49.00

per month

A full suite of features built specifically for food, retail, and appointment-based businesses. Designed to help you grow and thrive. Processing fees: Tap, dip, or swipe: 2.5% + 15¢ Online: 2.9% + 30¢…

Square Plus plan includes:

-   Tap, dip, or swipe processing fee: 2.5% + 15¢
-   Online processing fee: 2.9% + 30¢
-   Everything in Square Free
-   POS features for every industry
-   Lower processing fees
-   Loyalty rewards program
-   Email and text message marketing
-   Staff management

Square Premium

$149.00

per month

Our most advanced capabilities backed by 24/7 support. Built to streamline operations and help you scale with confidence. Processing fees: Tap, dip, or swipe: 2.4% + 15¢ Online: 2.9% + 30¢…

Square Premium plan includes:

-   Everything in Square Plus
-   24/7 priority support
-   Advanced reporting
-   Lowest processing fees
-   More text message marketing
-   No gift card load fees
-   Tap, dip, or swipe processing fee: 2.4% + 15¢
-   Online processing fee: 2.9% + 30¢

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does Square Point of Sale pricing compare to alternatives?

Square Point of Sale's starting price is $49.00/month. Explore how its pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| Square Point of Sale4.6[(3,036)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) | $49.00 /mo | Available | Available | 4.5 |
| [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) | $0.09 | Not available | Available | 4.5 |
| [Stripe Payments](https://www.softwareadvice.com/product/49509-Stripe/)4.6[(3,392)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) | Pricing available upon request | Not available | Not available | 4.3 |
| [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) | $349.00 one time | Not available | Not available | 3.6 |
| [Google Pay](https://www.softwareadvice.com/retail/google-pay-profile/)4.6[(927)](https://www.softwareadvice.com/retail/google-pay-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.6 |

Square Point of Sale4.6[(3,036)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/)

* * *

Starting price

$49.00 /mo

Free trial

Available

Free version

Available

Value For Money

4.5

-   [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/)
    
    * * *
    
    Starting price
    
    $0.09
    
    Free trial
    
    Not available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [Stripe Payments](https://www.softwareadvice.com/product/49509-Stripe/)4.6[(3,392)](https://www.softwareadvice.com/product/49509-Stripe/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.3
    
-   [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/)
    
    * * *
    
    Starting price
    
    $349.00 one time
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    3.6
    
-   [Google Pay](https://www.softwareadvice.com/retail/google-pay-profile/)4.6[(927)](https://www.softwareadvice.com/retail/google-pay-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    

## Square Point of Sale Features

-   Popular features found in Payment Processing
    
    ACH Payment Processing
    
    Billing & Invoicing
    
    Debit/Credit Card Processing
    
    In-Person Payments
    
    Mobile Payments
    
    Multi-Currency
    
    Multiple Payment Options
    
    Payment Fraud Prevention
    
    Payment Gateway Integration
    
    PCI Compliance
    
    Recurring/Subscription Billing
    
    Reporting/Analytics
    
-   More features of Square Point of Sale
    
    Access Controls/Permissions
    
    Accounting
    
    Accounting Integration
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Barcode/Ticket Scanning
    
    Cash Management
    
    Catalog Management
    
    Clock In/Out
    
    Commission Management
    
    Contact Database
    
    Contact Management
    
    Credit Card Processing
    
    CRM
    
    Custom Cake Orders
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customer Management
    
    Customizable Branding
    
    Customizable Invoices
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Data Security
    
    Data Synchronization
    
    Delivery Management
    
    Device Enrollment
    
    Discount Management
    
    Document Storage
    
    eCommerce Management
    
    Electronic Payments
    
    Electronic Signature
    
    Email Marketing
    
    Employee Management
    
    For Bakeries
    
    For Bars/Clubs
    
    For iPad Devices
    
    For Liquor Stores
    
    For Restaurants
    
    For Retail
    
    Fraud Detection
    
    Gift Card Management
    
    Inventory Control
    
    Inventory Management
    
    Inventory Tracking
    
    Invoice Creation
    
    Invoice History
    
    Invoice Management
    
    Invoice Processing
    
    Item Management
    
    Labor Cost Calculator
    
    Layaway Management
    
    Loyalty Program
    
    Menu Builder
    
    Mobile Access
    
    Mobile App
    
    Multi-Location
    
    Offline Access
    
    Online Invoicing
    
    Online Ordering
    
    Online Payments
    
    Order Entry
    
    Ordering Automation
    
    Order Management
    
    Partial Payments
    
    Payment Processing
    
    Point of Sale (POS)
    
    Point of Sale (POS) Integration
    
    Price/Margin Management
    
    Pricing Management
    
    Projections
    
    Promotions Management
    
    QR Codes
    
    Quotes/Estimates
    
    Real-Time Data
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Receipt Management
    
    Recurring Invoicing
    
    Reminders
    
    Remote Access/Control
    
    Restaurant POS
    
    Retail Inventory Management
    
    Retail POS
    
    Returns Management
    
    Sales History
    
    Sales Reports
    
    Sales Tax Management
    
    Sales Trend Analysis
    
    Search/Filter
    
    Security Management
    
    Separate Checks
    
    SMS Marketing
    
    Split Checks
    
    Stock Management
    
    Table Management
    
    Tax Calculation
    
    Third-Party Integrations
    
    Time Clock
    
    Tips Management
    
    Transaction History
    

## Square Point of Sale Integrations

QuickBooks Online

Integration rated 4.7 from 35 reviews

Wix

Integration rated 4.6 from 15 reviews

WooCommerce

Integration rated 4.5 from 12 reviews

Thrive Inventory

Integration rated undefined from -1 review

Xero

Integration rated undefined from -1 review

Stitch Labs

Integration rated undefined from -1 review

See all 18 integrations

## Square Point of Sale User Reviews

## Square Point of Sale customer ratings

- Overall rating: 4.6/5
- Total reviews: 3,036

### Rating distribution

- 5 stars: 2,227 reviews (73%)
- 4 stars: 614 reviews (20%)
- 3 stars: 129 reviews (4%)
- 2 stars: 31 reviews (1%)
- 1 star: 35 reviews (1%)

### Secondary ratings

- Ease of use: 4.7/5
- Value for money: 4.5/5
- Customer support: 4.3/5
- Functionality: 4.5/5

---

### Straightforward business management tool

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Consumer Goods
- Company size: 2-10 employees
- Product usage: 3-5 years · weekly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience with Square Point of Sale has been very positive. I find it to be a reliable, convenient, and user-friendly system that makes managing daily business operations much easier. From processing payments and tracking sales to managing inventory and reviewing financial reports, Square provides useful tools that help keep everything organized and running efficiently. I especially appreciate how simple the platform is to navigate and how well it accommodates the needs of a small business. Although the transaction fees, additional costs for certain features, and occasional customer support issues can be frustrating, the benefits outweigh the drawbacks. Overall, I would recommend Square Point of Sale to other business owners looking for an efficient and straightforward payment processing and business management solution.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

What I like most about Square Point of Sale is how user-friendly, convenient, and efficient it is for managing everyday business operations. The system makes it easy to process payments, track sales, manage inventory, and access detailed reports all in one place. I especially appreciate the simple dashboard, the ability to accept multiple payment methods, and how easily it integrates with other business tools. Square helps save time, keeps transactions organized, and makes running a small business much more manageable.

#### Cons

What I dislike most about Square Point of Sale is the transaction fees, which can add up quickly, especially for small businesses processing a high volume of payments. Another drawback is that some of the more advanced features require additional paid subscriptions, making the overall cost higher than expected. Customer support can sometimes be difficult to reach when immediate assistance is needed, and occasional payment holds or account restrictions can be frustrating. Although Square is convenient and easy to use, I feel that more transparent pricing, improved customer support, and fewer limitations on certain features would make the experience even better.

---

### Convenient Payment Processing for Small Businesses

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Accounting
- Company size: 11-50 employees
- Product usage: 1-3 years · monthly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Square Point of Sale is a convenient option for managing business transactions and accepting customer payments. The platform is straightforward and offers useful tools for keeping track of sales. Overall, it can be a practical solution for small businesses looking for a simple payment processing system.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

I like how Square makes accepting payments simple and convenient. The interface is easy to navigate, and having payment processing, transaction records, and sales reporting in one place makes managing business payments more organized.

#### Cons

The transaction processing fees can add up, especially for a small business. While the platform is convenient, some additional features come at an extra cost, which can make it less affordable as business needs grow.

---

### Easy to Use, Even During a Busy Shift

- Overall rating: 4/5
- Reviewer: Amber U.
- Industry: Food & Beverages
- Company size: 2-10 employees
- Product usage: 1-3 years · weekly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, Square is pretty straightforward and easy to work with. It's convenient for handling payments and keeping things organized. There are a few things that could be better, but it's a solid system for everyday business use

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

I like how simple Square is to use, especially when things get busy. It's easy to process payments and doesn't take a lot of time to figure out. I also like being able to keep track of sales and transactions in one place

#### Cons

The processing fees can add up, especially for smaller businesses. Some of the additional features also come at an extra cost, which can get frustrating

---

### Easy and Convenient for In-Person Event Payments

- Overall rating: 5/5
- Reviewer: Kasey K.
- Industry: Non-Profit Organization Management
- Company size: 2-10 employees
- Product usage: 3-5 years · monthly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Our overall experience with Square Point of Sale has been very positive. We primarily use it at meetings, networking functions, and other events to collect payments for tickets and registrations in person. It's easy to set up, simple to use, and makes the payment process quick and convenient for both our staff and attendees. Since we don't process in-person payments on a daily basis, we appreciate having a reliable solution that's available whenever we need it. It's been a great fit for our organization's needs.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What I like most about Square Point of Sale is how easy and convenient it is to use. We primarily use it at meetings and events to accept payments for tickets, registrations, and other purchases in person. It allows us to process payments quickly and efficiently without needing a complicated setup. It's especially helpful when we're managing multiple aspects of an event and need a simple, reliable way to collect payments on the spot.

#### Cons

The transaction fees can add up, especially since we primarily use Square for occasional meetings and events rather than everyday transactions. I also think the reporting and transaction tracking could be a little more user-friendly, particularly when trying to organize payments by specific events. Overall, there aren't many downsides for how we use it.

---

### Great for my small businesses!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Information Technology and Services
- Company size: Self-Employed
- Product usage: 3-5 years · monthly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, I'm exceedingly pleased with the features and the version I get for not paying anything (except the fees included with the use of the payment gateway). I honestly evaluate whether I should upgrade for some of the paid features, but my businesses haven't needed them yet.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Functionality: 5/5

#### Pros

I use Square for two businesses. One is retail/commerce with in-person sales, and I use the Square Reader or the app on my iPhone to accept payments. The other business is service-based, and I use Square to send monthly invoices. Both processes help me keep my sales, records, and books running smoothly and keep my businesses functioning. The interface is easy to use, and the menus are fairly well organized, considering how much information it needs to keep.

#### Cons

The only thing I can think of right now is that I can't assign two (or more) email addresses to the client record to receive each and every invoice. I need to add the additional emails to each invoice, which can be a pain if I forget.

---

### Convenient and reliable POS for any occasion

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Hospitality
- Company size: 51-200 employees
- Product usage: 3-5 years · weekly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Our overall experience with Square POS has been very positive. It is easy to use, reliable, and convenient for processing payments. One of the biggest benefits is that it works great for our outdoor events, allowing us to accept payments in areas where our main POS system cannot reach. This flexibility helps us serve customers more efficiently and keep transactions running smoothly during events.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

1. Easy to use: User-friendly interface that is simple to learn and operate. 2. Quick payments: Accepts credit cards, debit cards, contactless payments, and mobile wallets. 3. Affordable setup: Offers options for businesses starting with limited upfront costs. 4. Sales tracking: Tracks transactions, sales totals, and payment history. 5. Inventory management: Helps businesses monitor products and stock levels. 6. Reporting tools: Provides sales reports and business performance insights. 7. Business flexibility: Suitable for retail stores, restaurants, salons, and small businesses. 8. Integration options: Connects with other Square tools for invoicing, appointments, and employee management. Mostly used in our outdoor events.

#### Cons

1. Transaction fees: Payment processing fees can add up, especially for businesses with high sales volume. 2. Additional costs: Advanced features, hardware, and certain subscriptions may require extra fees. 3. Internet dependency: Some features require an internet connection, and offline payments may have limitations. 4. Hardware compatibility: Some existing POS equipment may not work with Square.

---

### Easy to Use

- Overall rating: 5/5
- Reviewer: Amee P.
- Industry: Hospitality
- Company size: Self-Employed
- Product usage: less than 1 year · weekly
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

It has been perfect for my small business and I even set it up for someone elses small business. It is easy to use for anyone and has lots of options for taking payments.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

It is so easy to use. It has the greatest software and devices you can get. It is simple and does not crash. There is even a way now to take offline payments. It processes easily and the fees are not crazy expensive.

#### Cons

I don't have any complaints due to how easy it has been to use and the fact that it saves my clients so I can easily look them up next time as well as send invoicing.

---

### Incorrect IRS reporting and NO Customer Support for that

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Consumer Goods
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

I like the system but their failure to amend the tax forms for my small business--which MUST come from their end, not mine, not the IRS'-- causes me to question whether they are the right system for our small business. The 1099K incorrectly recorded shop income as my personal income. There is a system for asking for an amended form but apparently it doesn't work as there has not been one change in two MONTHS.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

Square has me in trouble with the IRS--I like the system but the customer service for my business is non-existent so you might consider any other system than this one.

#### Cons

They incorrectly reported thousands of dollars in business income as my personal income. IRS would like a few thousand dollars from me because of that. I followed their instructions from Square to submit amended reports but 7 weeks later--and multiple calls and emails to them--have resulted in NOTHING and I am at risk of having a big tax bill go to collection. This is NOT money I owe.

---

### Fast Processing for Payments!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Non-Profit Organization Management
- Company size: 51-200 employees
- Product usage: 1-3 years · daily
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

We love using this app on the go as our primary point of tracking sales. We have been able to load all of our products and process expediently.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Our non-profit uses this application to process payments and invoicing due to how easy it is to use to manage our clients orders. We haven’t had any bugs or issues that would require customer support. The app is definitely worth the money!

#### Cons

We use the app and rely on the nearby wi-Fi, so if we do not get a good solid connection, we are unable to process payments.

---

### The absolute WORST customer service.

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Construction
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I think that once I have paid off my last loan, we will never use Square again. I would never trust them ever again.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 5/5

#### Pros

I liked how easy it was to get the customer's payments taken care of. It was also very simple to apply for Square Capital Loans.

#### Cons

The customer service is horrendous. It used to be great. In fact, we had a dedicated account specialist. Then they got rid of him and now they have gotten rid of all office workers. They no longer have managers, supervisors, or account specialists. They do not protect you or back you up for a charge back even when you follow all of their suggestions and requirements.

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