TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Complete transaction
 
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
  • TouchBistro Restaurant POS - Loyalty feature
    Loyalty feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

258 Reviews of TouchBistro Restaurant POS

 

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Software Advice Reviews (112)
More Reviews (146)

Showing 1-20 of 112

Olivier from La Baguette Catering
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Fill in prison

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

had 3 restaurant with them and i found better solution !

Pros

very good and easy front-end ! easy training
-table manegement is really easy to do
-nice interface

Cons

modifier are slow to process specially in coffee shop
-not good for extended menu really hard to navigate true large bakery menu
-there is no way to input iteam in the back office ! Sorry there is no back office! so if you need to do change thing on the fly well you have to wait for and ipad to get free!
-Changing menu pricing and making the menu on touchbistro is really long since everything as to be inputted on an ipad !
-modifier are again very complicated and not intuitive what so ever!
-make sure your ipad are not on auto update since if the update without you knowing your system will stop working
-they sell you and mac mini saying you only need the display for set up! well that not true! you need it for all the update to !

Review Source
 
 

Mike from Station Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazingly accurate and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Happy !

Pros

Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons

wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

Review Source
 
 

Claude from BLANC restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

No brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just try it
Change is great !!!

Pros

Finally the perfect POS software without the feeling of been held hostage by the pureveyor.
So easy to use and very logical.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Claude,

So happy to hear you find TouchBistro the perfect POS!!

Thanks for taking the time out to leave a review!
Mell

 
 

John from Parsons Street
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to use with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros

I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons

Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi John,

So happy to hear that you've found TouchBistro to be the best POS system!

Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product!

Thanks again!
Mell

 
 

Rondee from Little Si
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons

Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Rondee,

Thanks for taking the time out to leave a review!

I would suggest calling into CS for employee options. There is a way to turn off certain options.

Thanks again!
Mell

 
 

Jennifer from Small Print Board Game Cafe
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy and Stress Free Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would recommend it to anyone starting a small business.

Pros

Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Review Source
 
 

Jeania from Spanky’s Bar and Grill
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for any business

Pros

Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Jeania,

So happy to hear that the system is great for your business!

Thanks for taking the time out to leave a review!
Mell

 
 

Evelyne from Simmer Down Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth every penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons

The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Evelyne,

So happy to hear you love the product!

In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff.

If you're still finding it frustrating please feel free to give our CS team a call.

Thanks again!
Mell

 
 

Kim from The Koffee Kabin
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Its great! Really user friendly especially for training new staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Review Source
 
 

Louise from Jef's Café
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simplicity counts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons

Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Louise,

Happy to hear you learned the system in minutes!

If you're looking for additional help on menu management I would call into our CS department.
They have ways of troubleshooting and can walk you through how to make any changes moving forward.

Thanks again!
Mell

 
 

Luke from Bar theater
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros

Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons

Some features are not as easy to figure out as others. Like inventory items and reporting features.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Luke,

Thanks for taking the time out to leave a review!

In regards to features, I would call into to CS and book some additional training.
The team is awesome and very thorough.

Thanks again!
Mell

 
 

Heena from Brown Butter Cafe
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Heena,

Thanks for writing such a kind review on our CS team!
I'll make sure to share with the team!

Thanks again!
Mell

 
 

Neema from Miladbistrollc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons

Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Thanks for taking the time out to leave a review!

Happy to hear your team enjoys using the iPads and are finding the system easy to use!

As for charging and relying on the airport, I would try calling into CS to see if they have any best practices.

Thanks again!
Mell

 
 

David from Timeless An MHK Eatery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

  Response: Mellanie, TouchBistro Inc.

Date: July 2017

July 2017

 

Hi Anthony,

Thanks for taking the time out to leave the review!

So happy to hear that you received exceptional service and feel confident using the product.

The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches.

If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do.

We appreciate your understanding and I apologize for the inconvenience.

Thanks!
Mell

 
 

Julisa from Millennium concepts
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Savy user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

 
 

matt from Skylark
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Price, Missing a Few Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost
Stability

Cons

Can't add seats to tabs or assign a card to a table.
Only offers global inclusive tax

Advice to Others

It's good for the price, just be aware of its' limitations.

 
 

Carlin from Hot Chicken Takeover
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use, difficult to get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Advice to Others

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

 
 

Jennifer from Kitchen House
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Could be great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Advice to Others

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

 
 

Natalie from AP Beer Bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Touch Bistro Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

 
 
 
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Showing 1-20 of 146

Mandeep from Angus Burgers and Shakes LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Its a great POS system for restaurant industry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service appreciation with how easy going it is.

Pros

The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Cons

Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Mandeep!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Jennifer from Oaken Barrel Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The best product for Hands on Owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Owner and user control at your finger tips.

Pros

The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.

Cons

Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jennifer!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Mim from Bolivar St BBQ LLC

December 2017

December 2017

Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

Cons

I would like to access the full POS system remotely, not just the cloud.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Mim!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Michael E. from INVISTA HOLDINGS INC.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to train new employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales Tax feature and clock-in clock-out features

Pros

Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices

Cons

Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Michael!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to train your new employees on and are getting value from the employee clock-in/clock-out and reporting functionality.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

George from Skagit Valley Food Co-Op

December 2017

December 2017

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, George!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

james from Rawmbas Restaurant

December 2017

December 2017

This system exceeded our expectations! Touch Bistro is a company we would recommend to everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise.

Cons

we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons!

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, James!

Thanks so much for your review. Very happy to hear TouchBistro has exceeded your expectations and that you wholeheartedly recommend TouchBistro to everyone!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Steve from Piccolo

December 2017

December 2017

Great pos program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting

Cons

Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Steve!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 


December 2017

December 2017

not for complex operation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The good Frontend!
easy to use
not much waiter training needed to start to be efficient!
nice kitchen bill

Cons

Terrible Backend!!
Nightmare to input the menu directly on ipad ! need a proper back office!
Don't like that all the iPad need the back computer to be working!
Really need a way to better categorise item ! make it really hard to navigate true the menu and category! Especially when you have 100+ kind of liquor!
Do not use for fast past !coffee shop!

Review Source: GetApp
 

Anita from Mama Z's Grill LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

TouchBistro is 100% better than our previous system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy table side ordering, easy menu setup and changes, good reporting system.

Pros

Fairly intuitive, easy to program and make changes quickly. Provides significant helpful reporting functions.

Cons

There are a few features we would like to see that currently do not exist but they are not major ones. We have offered suggestions to the company and expect to see some of those ideas in the future.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Anita!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be 100% better than your previous system and is intuitive, easy to use, and easy to customize on the fly!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Anthony from Phat Tony's Bistro & Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It is an easy application to set up and fairly easy to train others on it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.

Pros

That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

Cons

That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Anthony!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Jimmie from The Tavern at Jack's Neck
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Knowledgeable staff, courteous and timely responses. They made it easy for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having everything inside of 1 program
Ease of Use for staff to quickly learn
Ease of edits

Pros

Ease of use and includes most features needed to run a large 175 seat restaurant and bar. The features I would like to see developed have been given to the TB Team for consideration.

Cons

Not being able to access the program remotely. The reports are available on the Cloud but to remotely access and make changes to the program would be awesome. I understand they are working on this.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jimmie!

Thanks so much for your review. Very happy to hear that you found our staff to be courteous and helpful. We hire directly from the restaurant industry for this exact reason. If our team understands your needs and challenges, it makes it easier for us to respond to them with care and empathy.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Nicole from Pins Bar & Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Love the ease of use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability for my front of house staff to serve customers quickly. We no.longer have a problem with them stacking tickets on the kitchen because they ring the orders in right there.

Pros

The functionality. Very easy to train new staff on the system even if they have never used a.POS system before.

Cons

That it does not close out the day automatically. We have to pay a manager to close down everyday to ensure it is done before the morning shift. The other systems we have used automatically closed down at a certain time.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Nicole!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on (even if they've never used a POS before!)

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Corey from Leon John's Deli and supply store.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Super easy to use, costumer support tough to get hold of in response wait way to long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy, functional. The interface is super great. Really easy to teach others to use it. ...

Cons

Costumer service response time is way to long. If I had an issue during a lunch rush I would be up a creek.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Corey!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and easy to teach it to your staff.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Gary from Birmingham Landmarks, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

We love TouchBistro so much we added to our sister venue ; it's amazing at the difference it's made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexible menus, great analytics

Pros

Ease of use plus the quickness in training new employees are paramount. Flexible reporting and analytics are so important in our theatres.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Gary!

Thanks so much for your review. Very happy to hear you've added TouchBistro to your second venue and it's making a big impact for you.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Michael from Au Bootlegger de la Baie Craft Beer LTD.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great software, affordable, very easy to use and teach employees on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

Cons

inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Michael!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Katherine from Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This is the 2nd restaurant I've used Touch Bistro. Easy to operate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports, labor, food, remote report etc.....

Pros

Everything makes sense, very user friendly. Servers and bartenders who have never worked with this system can pick up right away, little or no training.

Cons

It does not have the capability of putting in counts on menu items, i.e. starting the night with 8 fish and having the system do the countdown until it's gone.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Katherine!

Thanks so much for your review. Very happy to hear that this is your second restaurant using TouchBistro and you're finding it easy to use, with little to no training.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Sarabeth from DONTCHEW LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

EXCELLENT customer service and easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not very tech savvy, this program made me feel like I know what I am doing.

Pros

It is very user friendly and everything is thought of from a restaurant stand point. It is very thorough and visually easy.

Cons

It is a little slower than I would like because of so many thorough steps. The touch screen itself could be a little more sensitive. The wifi changes networks randomly in the middle of service.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Sarabeth!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customer service experience has been excellent!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Leo from 9310088 Canada Inc O/A BQM Roncesvalles

December 2017

December 2017

The application is easy to use, easy configurations with little with low maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multiple logins, multiple user access, Easy for people to login. Easy to control and user access with good security.

Cons

Dashboard hoped the dashboard has more features, more analytics, more drills down data. I liked the built-in server reports.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Leo!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Millie from Cities Sports Bar & Grill

December 2017

December 2017

Easy, efficient, user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train the girls, easy to learn, extremely efficient for large parties!

Pros

Love how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.

Cons

That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Millie!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Haley from Silvercreek Coffee House

December 2017

December 2017

Silvercreek has benefited in many ways from using TouchBistro.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

 
 
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