

TouchBistro Software
FrontRunners
About TouchBistro
TouchBistro Pricing
• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
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TouchBistro Setup
Other Top Recommended Retail POS Systems
TouchBistro User Reviews
OVERALL RATING
Showing 1 - 5 of 340 reviews
paul
Verified reviewer
Time used: Less than 12 months
Review Source: GetApp
October 2016
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta
Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
BRENT
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
November 2019
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Pros
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Cons
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Reasons for choosing TouchBistro
Intuitive nature, ease of use, flexibility of software.
Reasons for switching to TouchBistro
TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.
Dayana
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source
May 2022
Total disappointment
Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare. First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!
Pros
The idea behind it it's great, if it were to actually work as it should.
Cons
Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would. - You can not restrict servers from opening someone else's table unless you assigned sections. Seriously? - You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious? - The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation. - The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.
Reasons for choosing TouchBistro
They were all so similar, I thought I was choosing the best one but clearly made a terrible decision.
Reasons for switching to TouchBistro
Needed a second terminal. Should have just gotten a second Micros terminal instead of this fiasco of a product.
Ashley
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 6 months
Review Source: Capterra
January 2021
Fair value for the price
It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.
Pros
The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.
Cons
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.
Reasons for choosing TouchBistro
Cost and the interface seemed more user friendly that the employees use.
Reasons for switching to TouchBistro
Not very easy to make changes to exisiting orders. Constant issues with Hardware and software bugs.

Response from TouchBistro
Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team
Replied January 2021
Brian
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source: Capterra
December 2021
The Best POS system
TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.
Pros
The ease of switching over from our old system to the TB system
Cons
Nothing . Everything works exactly they way we wanted .
Reasons for switching to TouchBistro
A lot easy to work with being it is iPads Va pc .

Response from TouchBistro
Hey Brian, thank you for leaving us a review! We appreciate the kind words!
Replied December 2021