# TouchBistro Software Reviews, Demo & Pricing - 2026 > Review of TouchBistro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/touchbistro-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / TouchBistro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) # TouchBistro 2026: Benefits, Features & Pricing Wondering if TouchBistro is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TouchBistro 3.8 [(412)](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) Pricing Starting at $69.00 per month ### About TouchBistro TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business. Wondering if TouchBistro is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## TouchBistro User Interface ## Popular TouchBistro Alternatives Main Product TouchBistro 3.8 [(412)](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.35Value for money - 3.43Customer support - 3.71Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(624)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.73Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(576)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.41Value for money - 3.24Customer support - 3.77Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(721)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.61Value for money - 3.62Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Rezku POS](https://www.softwareadvice.com/retail/rezku-profile/) 4.7 [(42)](https://www.softwareadvice.com/retail/rezku-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.76Customer support - 4.52Functionality Pricing Starting at $49.00 per month Get Price ## TouchBistro Pros and Cons We analyzed 412 verified reviews for TouchBistro to find out what actual users really think. Select to learn more Intuitive Interface And Setup TouchBistro offers a straightforward, user-friendly interface that makes daily tasks easy to manage. Setup is simple, navigation is clear, and users appreciate the visual layout and quick access to features. Staff and managers find it accessible, even for those new to POS systems. Quick Staff Onboarding Process Training new employees on TouchBistro is efficient, with most staff picking up the system within minutes or hours. The familiar iOS design and intuitive controls mean minimal training is needed, making it ideal for teams with frequent new hires or varying tech experience. Streamlined Restaurant Management Tools TouchBistro supports a wide range of restaurant operations, from managing orders and table layouts to generating detailed reports. Its flexibility suits different restaurant types, helping staff coordinate between bar, kitchen, and tables for smoother service and faster turnaround. Unexpected Costs And Lost Revenue Many reviewers mention significant financial losses due to system crashes, expensive contracts, and hidden fees. Businesses report lost sales, wasted time, and costly equipment purchases, with some feeling misled by aggressive sales tactics and poor product reliability. Delayed And Inconsistent Responses Getting help by phone or email is often difficult, with calls rarely answered promptly and emails going unanswered for days or weeks. Users are frustrated by having to leave messages and wait for callbacks, especially when urgent issues arise during service. Slow And Unreliable Assistance Users frequently report poor customer support, with long wait times, unresolved issues, and lack of follow-up. Many find support staff unhelpful or uninformed, and problems with payment processing or system outages often go unaddressed, causing frustration during busy hours. ## TouchBistro Pricing and Plans Starting price: $69.00 per month Free Trial Free Version TouchBistro POS $69.00 flat rate, per month Plan includes: - Analyticsm Staff Management - Floor Plan - Integrations - Menu Management - Reporting - Tableside Ordering Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TouchBistro Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of TouchBistro Access Controls/Permissions Accounting Integration Activity Dashboard Alerts/Notifications API Billing & Invoicing Built-in Accounting Cash Management Clock In/Out Contact Management Customer Accounts Customizable Reports Data Import/Export Discount Management Employee Management Food Delivery Dispatching For Bars/Clubs For iPad Devices For Restaurants Gift Card Management Inventory Control Inventory Tracking Item Management Kitchen/Menu Management Offline Access Online Payments Order Management Payment Processing Point of Sale (POS) Pricing Management Promotions Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Receipt Management Reporting/Analytics Reporting & Statistics Reservations Management Restaurant POS Retail Inventory Management Returns Management Sales Order Management Sales Reports Sales Tax Management Split Checks SSL Security Staff Management Status Tracking Stock Management Third-Party Integrations Time Clock Wait List Management ## TouchBistro Integrations 7shifts Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Xero Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Marketman Integration rated undefined from -1 review Square for Retail Integration rated undefined from -1 review See all 16 integrations ## TouchBistro User Reviews Overall Rating 3.8 Ratings Breakdown 5 47% 4 25% 3 8% 2 5% 1 16% Secondary Ratings Ease of Use 4.0 Value for money 3.4 Customer support 3.4 Functionality 3.7 Desiree B. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 12 months Review source Reviewed January 2026 Excellent customer service 5 Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! Cons: The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. Reasons for choosing TouchBistro I like the customer service and training aspect of your system Reasons for switching to TouchBistro I needed a more restaurant suitable system. Read More AH Aidee H. Verified reviewer Restaurants 11-50 employees Used daily for less than 12 months Review source Reviewed October 2025 Cheap but ineffective 2 Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere! Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 1 Functionality Pros: quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful. Cons: HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up. Reasons for choosing TouchBistro cost and quick implementation. IOS based software Vendor Response Hi there, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you’ve experienced. Someone from our team will be reaching out directly to follow up. We truly appreciate your feedback and the opportunity to make this right. Replied October 2025 Read More Cv Chris v. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed August 2023 Solid Platform 5 Pretty good have had some issues with constant updates Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support Previously 5 4 Functionality Previously 5 Pros: Ease of use and the cost is pretty resonable Cons: Support can be very frustrating and challenging Reasons for choosing TouchBistro Cost Read More IK Inna K. Verified reviewer Hospitality 2-10 employees Used daily for less than 12 months Review source Reviewed November 2025 Terrible company 1 Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised. Cons: This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced. Reasons for choosing TouchBistro My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them. Read More CC Cindy C. Verified reviewer Restaurants 11-50 employees Used daily for less than 2 years Review source Reviewed May 2025 Not recommended for full-service restaurant 1 Poor customer service from the beginning. Mislead by sales rep. Inadequate training through Zoom. Missing/Unusable equipment. Calls not returned; advised to use email but no response to those either. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: TouchBistro is iPad based and almost all-wireless system. It's very convenient to walk around with the POS system. Cons: Customer Service is the worst I have ever encountered in any setting or in any industry. No response or resolution to most problems. Reasons for choosing TouchBistro The iPad system was sold as easier to use since so many people are already familiar with the platform. Vendor Response Hi there, we take all feedback seriously and would welcome you to share your experience with us at reviews@touchbistro.com so we can locate your account and better understand your concerns. We look forward to hearing from you. Replied May 2025 Read More SM Samuel M. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 Avoid TouchBistro at all costs. 1 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Cons: Customer service, constant crashes. Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. Read More JM Jo M. Verified reviewer Restaurants 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 I do not recommend this company 1 Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. Ratings Breakdown 3 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. Cons: We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. Read More GL Gary L. Verified reviewer Restaurants 2-10 employees Used daily for less than 12 months Review source Reviewed November 2025 Don’t use Touch Bistro ! 1 Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works Cons: It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. Reasons for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. Read More Margeaux L. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 TouchBistro is NOT Your Answer 1 TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. Cons: Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. Vendor Response Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. Replied December 2025 Read More EK Elizabeth K. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed January 2026 A bookkeeper's thoughts 3 I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 4 Functionality Pros: for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. Cons: pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. Read More Showing 1 - 10 of 412 Reviews [See All Reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) ## TouchBistro Popular Comparisons [Restroworks vs TouchBistro](https://www.softwareadvice.com/compare/3504-touchbistro/vs/77505-Restroworks/)[Clover vs TouchBistro](https://www.softwareadvice.com/retail/clover-profile/vs/touchbistro/)[Toast POS vs TouchBistro](https://www.softwareadvice.com/retail/toast-pos-profile/vs/touchbistro/)[Epos Now vs TouchBistro](https://www.softwareadvice.com/retail/epos-now-profile/vs/touchbistro/)[SpotOn vs TouchBistro](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/touchbistro/)[Skytab POS vs TouchBistro](https://www.softwareadvice.com/retail/skytab-pos-profile/vs/touchbistro/)[Lightspeed Restaurant vs TouchBistro](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/vs/touchbistro/) [Compare All Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (576) Recently recommended **80** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **60** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (721) Recently recommended **46** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **16** times Stuck Between Options? 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