--- title: "TouchBistro Software Reviews, Demo & Pricing - 2026" description: "Review of TouchBistro Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/retail/touchbistro-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / TouchBistro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) # TouchBistro Review From $69/month 1 plan Wondering if TouchBistro is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TouchBistro 3.8 [(414)](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) Pricing Starting at $69.00 flat rate per month ### About TouchBistro TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business. Wondering if TouchBistro is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## TouchBistro User Interface ## Popular TouchBistro Alternatives Main Product TouchBistro 3.8 [(414)](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) Ratings Breakdown - 4.00Ease of use - 3.34Value for money - 3.41Customer support - 3.70Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(670)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.64Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(580)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.41Value for money - 3.24Customer support - 3.77Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.1 [(554)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.83Value for money - 3.68Customer support - 4.11Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(727)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.62Value for money - 3.63Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Rezku POS](https://www.softwareadvice.com/retail/rezku-profile/) 4.7 [(42)](https://www.softwareadvice.com/retail/rezku-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.76Customer support - 4.52Functionality Pricing Starting at $49.00 per month Get Price ## TouchBistro Pros and Cons We analyzed 414 verified reviews for TouchBistro to find out what actual users really think. Select to learn more Intuitive Interface And Setup TouchBistro offers a straightforward, user-friendly interface that makes daily tasks easy to manage. Setup is simple, navigation is clear, and users appreciate the visual layout and quick access to features. Staff and managers find it accessible, even for those new to POS systems. Quick Staff Onboarding Process Training new employees on TouchBistro is efficient, with most staff picking up the system within minutes or hours. The familiar iOS design and intuitive controls mean minimal training is needed, making it ideal for teams with frequent new hires or varying tech experience. Streamlined Restaurant Management Tools TouchBistro supports a wide range of restaurant operations, from managing orders and table layouts to generating detailed reports. Its flexibility suits different restaurant types, helping staff coordinate between bar, kitchen, and tables for smoother service and faster turnaround. Unexpected Costs And Lost Revenue Many reviewers mention significant financial losses due to system crashes, expensive contracts, and hidden fees. Businesses report lost sales, wasted time, and costly equipment purchases, with some feeling misled by aggressive sales tactics and poor product reliability. Delayed And Inconsistent Responses Getting help by phone or email is often difficult, with calls rarely answered promptly and emails going unanswered for days or weeks. Users are frustrated by having to leave messages and wait for callbacks, especially when urgent issues arise during service. Slow And Unreliable Assistance Users frequently report poor customer support, with long wait times, unresolved issues, and lack of follow-up. Many find support staff unhelpful or uninformed, and problems with payment processing or system outages often go unaddressed, causing frustration during busy hours. ## TouchBistro Pricing and Plans Starting price: $69.00 per month Free Trial Free Version TouchBistro POS $69.00 flat rate, per month Plan includes: - Analyticsm Staff Management - Floor Plan - Integrations - Menu Management - Reporting - Tableside Ordering Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TouchBistro Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of TouchBistro Access Controls/Permissions Accounting Integration Activity Dashboard Alerts/Notifications API Billing & Invoicing Built-in Accounting Cash Management Clock In/Out Contact Management Customer Accounts Customizable Reports Data Import/Export Discount Management Employee Management Food Delivery Dispatching For Bars/Clubs For iPad Devices For Restaurants Gift Card Management Inventory Control Inventory Tracking Item Management Kitchen/Menu Management Offline Access Online Payments Order Management Payment Processing Point of Sale (POS) Pricing Management Promotions Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Receipt Management Reporting/Analytics Reporting & Statistics Reservations Management Restaurant POS Retail Inventory Management Returns Management Sales Order Management Sales Reports Sales Tax Management Split Checks SSL Security Staff Management Status Tracking Stock Management Third-Party Integrations Time Clock Wait List Management ## TouchBistro Integrations 7shifts Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Xero Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Marketman Integration rated undefined from -1 review Square for Retail Integration rated undefined from -1 review See all 16 integrations ## TouchBistro User Reviews ## TouchBistro customer ratings - Overall rating: 3.8/5 - Total reviews: 414 ### Rating distribution - 5 stars: 194 reviews (47%) - 4 stars: 104 reviews (25%) - 3 stars: 31 reviews (7%) - 2 stars: 19 reviews (5%) - 1 star: 66 reviews (16%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.3/5 - Customer support: 3.4/5 - Functionality: 3.7/5 --- ### Excellent customer service - Overall rating: 5/5 - Reviewer: Desiree B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! #### Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. #### Reasons for choosing TouchBistro I like the customer service and training aspect of your system #### Reasons for switching to TouchBistro I needed a more restaurant suitable system. --- ### Get rid of touch bistro while you still can - Overall rating: 1/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I did enjoy using the software, but dealing with tech support and closing my account has been absurd #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. #### Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… #### Reasons for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account #### Vendor response Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. Replied February 2026 --- ### Solid Platform - Overall rating: 5/5 - Reviewer: Chris v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good have had some issues with constant updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and the cost is pretty resonable #### Cons Support can be very frustrating and challenging #### Reasons for choosing TouchBistro Cost --- ### Worst POS system ever!! - Overall rating: 1/5 - Reviewer: Kandice B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve worked with many POS systems throughout my career, and TouchBistro has been the most disappointing by far! We experienced constant issues with payments, deposits, and transactions during live service. After losing confidence in the platform, I tried to reach an amicable agreement to terminate our contract. Instead of working toward a fair resolution, they wanted to charge me $30,000 to leave, and when I declined that, they said $15,000. I declined that as well! Considering $9,000 was for equipment that I could send back and they refused. Mind you, the equipment was not all opened, and what we did use was only for 4 weeks before we got a new system that quick! Every single service for 4 weeks had an issue! A POS system should make running a restaurant easier, not create operational headaches and blame the customer when the software fails. I spent several hours day after day trying to “troubleshoot” I do not recommend!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The initial interaction with the sales and onboarding staff was very pleasant. I guess of course because they want your business. #### Cons The entire system was awful! From the iPads updating in the middle of service to the payment terminals not reading back to the POS, to failed batches, missing deposits! It was horrible! --- ### Cheap but ineffective - Overall rating: 2/5 - Reviewer: Aidee H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful. #### Cons HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up. #### Reasons for choosing TouchBistro cost and quick implementation. IOS based software #### Vendor response Hi there, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you’ve experienced. Someone from our team will be reaching out directly to follow up. We truly appreciate your feedback and the opportunity to make this right. Replied October 2025 --- ### Terrible company - Overall rating: 1/5 - Reviewer: Inna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised. #### Cons This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced. #### Reasons for choosing TouchBistro My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them. --- ### Avoid TouchBistro at all costs. - Overall rating: 1/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Customer service, constant crashes. #### Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. --- ### I do not recommend this company - Overall rating: 1/5 - Reviewer: Jo M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. #### Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. #### Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. --- ### Don’t use Touch Bistro ! - Overall rating: 1/5 - Reviewer: Gary L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works #### Cons It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. #### Reasons for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. --- ### TouchBistro is NOT Your Answer - Overall rating: 1/5 - Reviewer: Margeaux L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. #### Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. #### Vendor response Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. Replied December 2025 --- Showing 1 - 10 of 414 Reviews [See All Reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) ## TouchBistro Popular Comparisons [Restroworks vs TouchBistro](https://www.softwareadvice.com/compare/3504-touchbistro/vs/77505-Restroworks/)[Clover vs TouchBistro](https://www.softwareadvice.com/retail/clover-profile/vs/touchbistro/)[Toast POS vs TouchBistro](https://www.softwareadvice.com/retail/toast-pos-profile/vs/touchbistro/)[Epos Now vs TouchBistro](https://www.softwareadvice.com/retail/epos-now-profile/vs/touchbistro/)[SpotOn vs TouchBistro](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/touchbistro/)[Lightspeed Restaurant vs TouchBistro](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/vs/touchbistro/) [Compare All Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (580) Recently recommended **32** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.1** (554) Recently recommended **26** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2067) Recently recommended **21** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (727) Recently recommended **16** times Stuck Between Options? 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