TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Complete transaction
 
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
  • TouchBistro Restaurant POS - Loyalty feature
    Loyalty feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

244 Reviews of TouchBistro Restaurant POS

 

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Software Advice Reviews (111)
More Reviews (133)

Showing 1-20 of 111

Mike from Station Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazingly accurate and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Happy !

Pros

Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons

wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

Review Source
 
 

Claude from BLANC restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

No brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just try it
Change is great !!!

Pros

Finally the perfect POS software without the feeling of been held hostage by the pureveyor.
So easy to use and very logical.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Claude,

So happy to hear you find TouchBistro the perfect POS!!

Thanks for taking the time out to leave a review!
Mell

 
 

John from Parsons Street
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to use with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros

I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons

Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi John,

So happy to hear that you've found TouchBistro to be the best POS system!

Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product!

Thanks again!
Mell

 
 

Rondee from Little Si
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons

Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Rondee,

Thanks for taking the time out to leave a review!

I would suggest calling into CS for employee options. There is a way to turn off certain options.

Thanks again!
Mell

 
 

Jennifer from Small Print Board Game Cafe
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy and Stress Free Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would recommend it to anyone starting a small business.

Pros

Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Review Source
 
 

Jeania from Spanky’s Bar and Grill
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for any business

Pros

Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Jeania,

So happy to hear that the system is great for your business!

Thanks for taking the time out to leave a review!
Mell

 
 

Evelyne from Simmer Down Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth every penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons

The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Evelyne,

So happy to hear you love the product!

In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff.

If you're still finding it frustrating please feel free to give our CS team a call.

Thanks again!
Mell

 
 

Luna from University
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Its great! Really user friendly especially for training new staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Review Source
 
 

Louise from Jef's Café
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simplicity counts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons

Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Louise,

Happy to hear you learned the system in minutes!

If you're looking for additional help on menu management I would call into our CS department.
They have ways of troubleshooting and can walk you through how to make any changes moving forward.

Thanks again!
Mell

 
 

Luke from Bar theater
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros

Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons

Some features are not as easy to figure out as others. Like inventory items and reporting features.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Luke,

Thanks for taking the time out to leave a review!

In regards to features, I would call into to CS and book some additional training.
The team is awesome and very thorough.

Thanks again!
Mell

 
 

Heena from Brown Butter Cafe
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Heena,

Thanks for writing such a kind review on our CS team!
I'll make sure to share with the team!

Thanks again!
Mell

 
 

Neema from Miladbistrollc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons

Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Thanks for taking the time out to leave a review!

Happy to hear your team enjoys using the iPads and are finding the system easy to use!

As for charging and relying on the airport, I would try calling into CS to see if they have any best practices.

Thanks again!
Mell

 
 

Jonathan from Diamond Digital LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

  Response: Mellanie, TouchBistro Inc.

Date: July 2017

July 2017

 

Hi Anthony,

Thanks for taking the time out to leave the review!

So happy to hear that you received exceptional service and feel confident using the product.

The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches.

If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do.

We appreciate your understanding and I apologize for the inconvenience.

Thanks!
Mell

 
 

Julisa from Millennium concepts
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Savy user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

 
 

matt from Skylark
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Price, Missing a Few Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost
Stability

Cons

Can't add seats to tabs or assign a card to a table.
Only offers global inclusive tax

Advice to Others

It's good for the price, just be aware of its' limitations.

 
 

Carlin from Hot Chicken Takeover
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use, difficult to get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Advice to Others

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

 
 

Jennifer from Kitchen House
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Could be great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Advice to Others

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

 
 

Natalie from AP Beer Bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Touch Bistro Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

 
 

Kenneth from Grassroots Kava House LLC
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Solid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a solid, well thought out product. Easy to use. Easy to set up.

 
 
 
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Showing 1-20 of 133

Anthony from Phat Tony's Bistro & Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It is an easy application to set up and fairly easy to train others on it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.

Pros

That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

Cons

That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Review Source: Capterra
 

Nicole from Pins Bar & Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Love the ease of use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability for my front of house staff to serve customers quickly. We no.longer have a problem with them stacking tickets on the kitchen because they ring the orders in right there.

Pros

The functionality. Very easy to train new staff on the system even if they have never used a.POS system before.

Cons

That it does not close out the day automatically. We have to pay a manager to close down everyday to ensure it is done before the morning shift. The other systems we have used automatically closed down at a certain time.

Review Source: Capterra
 

Corey from Leon John's Deli and supply store.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Super easy to use, costumer support tough to get hold of in response wait way to long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy, functional. The interface is super great. Really easy to teach others to use it. ...

Cons

Costumer service response time is way to long. If I had an issue during a lunch rush I would be up a creek.

Review Source: Capterra
 

Gary from Birmingham Landmarks, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

We love TouchBistro so much we added to our sister venue ; it's amazing at the difference it's made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexible menus, great analytics

Pros

Ease of use plus the quickness in training new employees are paramount. Flexible reporting and analytics are so important in our theatres.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Gary!

Thanks so much for your review. Very happy to hear you've added TouchBistro to your second venue and it's making a big impact for you.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Michael from Au Bootlegger de la Baie Craft Beer LTD.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great software, affordable, very easy to use and teach employees on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

Cons

inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Review Source: Capterra
 

Katherine from Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This is the 2nd restaurant I've used Touch Bistro. Easy to operate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports, labor, food, remote report etc.....

Pros

Everything makes sense, very user friendly. Servers and bartenders who have never worked with this system can pick up right away, little or no training.

Cons

It does not have the capability of putting in counts on menu items, i.e. starting the night with 8 fish and having the system do the countdown until it's gone.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Katherine!

Thanks so much for your review. Very happy to hear that this is your second restaurant using TouchBistro and you're finding it easy to use, with little to no training.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Sarabeth from DONTCHEW LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

EXCELLENT customer service and easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not very tech savvy, this program made me feel like I know what I am doing.

Pros

It is very user friendly and everything is thought of from a restaurant stand point. It is very thorough and visually easy.

Cons

It is a little slower than I would like because of so many thorough steps. The touch screen itself could be a little more sensitive. The wifi changes networks randomly in the middle of service.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Sarabeth!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customer service experience has been excellent!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Leo from 9310088 Canada Inc O/A BQM Roncesvalles

December 2017

December 2017

The application is easy to use, easy configurations with little with low maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multiple logins, multiple user access, Easy for people to login. Easy to control and user access with good security.

Cons

Dashboard hoped the dashboard has more features, more analytics, more drills down data. I liked the built-in server reports.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Leo!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Millie from Cities Sports Bar & Grill

December 2017

December 2017

Easy, efficient, user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train the girls, easy to learn, extremely efficient for large parties!

Pros

Love how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.

Cons

That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Millie!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Haley from Silvercreek Coffee House

December 2017

December 2017

Silvercreek has benefited in many ways from using TouchBistro.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

 

Jeff from RockWood Urban Grill

December 2017

December 2017

Touch Bistro is great to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really like the use of this software of being able to use it at the table. Items can be sent to get made with out even leaving the table. Very easy to program new items, etc. Very easy to use.

Cons

My biggest issue is the reporting offsite. We log in with the computer at another location, and we don't get to see the same reports. It would be nice if the Date range for the reporting would work for any day or any length of time. Not just weekly for Drill down report.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jeff!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are liking the table side functionality. I bet your customers love the table side experience too!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

William from Dominic's Italian Grille

December 2017

December 2017

The ease of setup and use is remarkable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease with which I can manage my content. I also love the Portal and it's ability to get a somewhat realtime snapshot of the business even if I'm not there.

Cons

I'd like to be able to make updates to the content remotely. A way to run the app remotely (and still securely, VPN() would allow me the ability to troubleshoot or just manage things remotely.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, William!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying the remote access to real-time business data without having to be on location.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Marcella from Tori's Bakeshop
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

very versatile for range of businesses, simple to train and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better real-time numbers and reporting

Pros

iCloud reporting helpful for staying up to date when not onsite.

Cons

old item archiving -- no good system for organizing beyond deleting/hiding items. Should be able to use categories and files.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Marcella!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train your staff on, as well as you making good use of our cloud reporting and remote access functionality.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Jennifer from Over Easy

December 2017

December 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Easy to follow. Fast system. Easy to make changes to menu items and make price changes. Easy to add staff.

Cons

Reports are limited. I wish we were able to make more detailed reports. For example, I would like to be able to make a report of daily pax count in one report over period of time but system only allows one day at a time. Same would be for revenue.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jennifer!

Thanks so much for your review. Very happy to hear you're finding TouchBistro so incredibly easy to use, follow, and customize for your needs.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Chris from Taco Sol Costa Rica

December 2017

December 2017

Well programmed with very few bugs. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the features it offers especially now that recipe costing has been added. Splitting checks is a breeze.

Cons

Having to check every item to put a discount on the entire check. Slows things down a lot when in a hurry.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Chris!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and well programmed. I'll be sure to let our development team know.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Charlie from Fresco Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I love it makes my day much eaiser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps keep my business running smoothly

Pros

The software is very user friendly and the support is second to none. The more i use and discover the better i feel about the product

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Charlie!

Thanks so much for your review. Very happy to hear you're loving TouchBistro and it's making your day much easier.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Richard from Zen-Shi, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Almost the best system I could ask for....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1000% faster then old method

Pros

Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier

Cons

Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Richard!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?)

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Jeremy from PEI Preserve Company

December 2017

December 2017

Works great for our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything is easy to set up. And easy to find when using the program. Makes life easy when the dining room is overflowing with customers!

Cons

It was a bit difficult to get some reports off Touchbistro. It crashed a couple times but we only do reports 1-2 times a year so it's not the end of the world.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jeremy!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use, and that it's making your life easy when your dining room is overflowing with customers (good for you!)

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Bohdan from Boardwalk Cheesesteaks
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Seems to meet most of our needs. Better functionality for adding new menu items in a certain order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and train new staff. System is flexible and does pretty much everything that we require.

Cons

Ability to add new items in a certain order. If we need to add new menu items or new modifiers we can't drag and drop to where it is to appear.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Bohdan!

Thanks so much for your review. Very happy to hear TouchBistro is meeting your needs and is easy to use and train your staff on.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Tara from Live

December 2017

December 2017

Mostly good - no real problems except a few limitations of the software itself.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

organizing sales into categories etc...just keeping better records and getting reporting done.

Pros

Its very easy program to use and requires little to no training if your employee's have basic computer skills. The interface is well designed and it does not take a lot of space on our hard drive. The reports and all features are quite intuitive. We have never really had a problem with it in the past 6 years. That is amazing!

Cons

Not a lot of cons for us except to have remote access. That would be ideal. I don't work at the location so to be able to access it remotely would be great when I need some basic info - and to be able to back up remotely as well ...get daily reads etc. That is the only con I can think of.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Tara!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to program, use, and train your staff on. Thank you for being a customer for over 6 years!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 
 
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