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TouchBistro Restaurant POS software

269 reviews(4.5/5)
269 reviews(4.5/5)

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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269 Reviews of TouchBistro Restaurant POS

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  • Charles from Fresco Cafe

    Number of employees: 2-10 employees

    August 2018

    Small business Touch Bistro

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Touch bistro has made my point of sales a breeze.

    Pros

    Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself.

    Cons

    I have no negative feedback. I enjoy every aspect of the touch bistro that I use

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Worst POS ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s mobile.

    Cons

    It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Very powerful POS software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This point of sale software has a pretty UI and fits in well with almost any bar/restaurant. Its features are very versatile and it streamlines the productivity of workers.

    Cons

    Technical support is a bit lacking but they are trying their best. Problems don't occur very often, but when they do it can be a hassle to get service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Amber from Food & Beverages

    Number of employees: 1,001-5,000 employees

    July 2018

    Works well, other programs are better...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the job at the time it was great! For a bistro setting, when we had to serve, it kinda didn't work right!

    Pros

    Easy switches from screen to screen, buttons for everything which is great and easy to use, everything is right there for you.

    Cons

    Slow every once in a while, glitches sometimes when your switching pages the screen lags, other than that it's great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jason from Doomsday coffee

    Specialty: Bar / nightclub

    Number of employees: 2-10 employees

    June 2018

    Support was inconvenient the merchants were expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great app, TB needs to get up to speed with competition.

    Pros

    Ease of use is good. Tracks cost of goods and payroll time and cost. We liked the floor layout for our restaurant.

    Cons

    The merchants you are required to use are double that of Square.
    Supports acts like your call is inconvenient and pushes you off the phone. Square cost nothing and they helped us every step of the way. TB.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    I Doubt There's Better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

    Cons

    Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Robert from Jimboys

    Specialty: Restaurant

    Number of employees: 201-500 employees

    May 2018

    User friendly but lacks integration and back office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus

    Cons

    Everything has yo updated on iPod and no back office computer. Can’t integrate hot schedules or 3rd party services.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    May 2018

    Great POS System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

    Cons

    No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jeff from Eller's Restaurant

    April 2018

    Very disappointed almost 2 years in and getting worse!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to program and easy to use for servers.

    Cons

    KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Olivier from La Baguette Catering ltd

    Specialty: Restaurant

    Number of employees: 51-200 employees

    April 2018

    add on to previous review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool

    Pros

    easy to split bills , and look great on paper.

    Cons

    NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!!

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Mohammad, TouchBistro Inc.

    June 2018

    Hi Olivier, Thanks for reaching out to us about this. We are sorry for the frustration you've experienced, we want to make sure that moving forward you get the support you need and in a timely manner. At this point your case has been flagged and a member from our team will be in touch to resolve this soon. In the mean time, please let us know if there's anything else we can do. Again, we'll do right by you and make sure you get the support you need. Thanks Olivier!

  • Melanie from The Wild Cow

    Number of employees: 11-50 employees

    March 2018

    Touch Bistro is very user friendly and easy to program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use. Valuable synthesis of information from sales and labor hours.

    Pros

    Ease of use (changing menu items, viewing labor hours, etc is very easily done).
    It's easy for employees to use the basic functions of this program.

    Cons

    It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Adolfo from Margherita Pizza y Vino

    March 2018

    Have been working with Touchbistro for 4 years now, I like the updates and customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

    Cons

    It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Olivier from La Baguette Catering

    Specialty: Restaurant

    Number of employees: 51-200 employees

    February 2018

    Fill in prison

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    had 3 restaurant with them and i found better solution !

    Pros

    very good and easy front-end ! easy training
    -table manegement is really easy to do
    -nice interface

    Cons

    modifier are slow to process specially in coffee shop
    -not good for extended menu really hard to navigate true large bakery menu
    -there is no way to input iteam in the back office ! Sorry there is no back office! so if you need to do change thing on the fly well you have to wait for and ipad to get free!
    -Changing menu pricing and making the menu on touchbistro is really long since everything as to be inputted on an ipad !
    -modifier are again very complicated and not intuitive what so ever!
    -make sure your ipad are not on auto update since if the update without you knowing your system will stop working
    -they sell you and mac mini saying you only need the display for set up! well that not true! you need it for all the update to !

    This review was submitted organically. No incentive was offered
    Review Source

  • Mandeep from Angus Burgers and Shakes LLC

    Number of employees: 11-50 employees

    December 2017

    Its a great POS system for restaurant industry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service appreciation with how easy going it is.

    Pros

    The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

    Cons

    Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, Mandeep! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • Jennifer from Oaken Barrel Pub

    Number of employees: 11-50 employees

    December 2017

    The best product for Hands on Owners

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Owner and user control at your finger tips.

    Pros

    The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.

    Cons

    Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • Mim from Bolivar St BBQ LLC

    December 2017

    Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

    Cons

    I would like to access the full POS system remotely, not just the cloud.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • Michael E. from INVISTA HOLDINGS INC.

    Number of employees: 11-50 employees

    December 2017

    Easy to train new employees

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales Tax feature and clock-in clock-out features

    Pros

    Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices

    Cons

    Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to train your new employees on and are getting value from the employee clock-in/clock-out and reporting functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • George from Skagit Valley Food Co-Op

    December 2017

    Excellent product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

    Pros

    TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

    Cons

    The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • james from Rawmbas Restaurant

    December 2017

    This system exceeded our expectations! Touch Bistro is a company we would recommend to everyone!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise.

    Cons

    we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, James! Thanks so much for your review. Very happy to hear TouchBistro has exceeded your expectations and that you wholeheartedly recommend TouchBistro to everyone! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

  • Steve from Piccolo

    December 2017

    Great pos program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting

    Cons

    Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TouchBistro, TouchBistro Inc.

    December 2017

    Hey, Steve! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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