TouchBistro Restaurant POS Software

Don’t get

Pros

Nothing , nothing, nothing, nothing, great stress added to my day. Okay maybe you can do update to menu with some ease but don’t do it while service is going on it will effect credit card processing.

Cons

So many steps to do anything. Any Davy server can steal money with out any one finding out unless you make settings with more steps which also slows down service. Takes forever to get help support. I was told under 2 minutes but usually takes on average 30 min

Get what you pay for

Pros

This system is functional and can easily be taught to the users. Doesn't freeze (in my experience).

Cons

Unless someone actually shows you how to do everything, it can be a bit frustrating trying to figure it out on your own.

Best pos yet

Pros

Ease of use, wealth of features, simple connectivity, helpful support, reasonable price

Cons

Wish I could remote access iPad to troubleshoot for my staff

Great way for small businesses to look big

Pros

This iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using.

Cons

Not much I didn't like about this product. Everything was pretty well put together.

Convenient and modern

Pros

Touchbistro is what we used at my previous job as a server. We made the transition from paper tickets to this POS and it made a world of difference. The learning curve was quite easy and our company really benefited from switching over. One of my favorite parts of this software is that there are menu photos available that you can show customers right at the table and it’s all in the convenience of an iPad!

Cons

This worked well for a small menu restaurant, but not sure if it would be as efficient for a restaurant with a huge lengthy menu, only because it’s kind of tricky to access and make adjustments to items

Chest of organIsed stuff

Pros

It helps in my business a lot to not only to make bills, maintain quote, stock etc but also be able to watch everything online over my phone. Helps me track my business almost anywhere and reduces hassle of doing things manually. I can almost analyse everything in various ways and extract any data at any point

Cons

Price is a bit of concern for me, it could get a bit more economical

NOT For High Volume Bar

Pros

Great for small mom and pop style shops only

Cons

Organizes bills by FIRST name only, or order time... Not by LAST name... And there is no option to SEARCH for a tab under a specific name. SO if you are a high volume bar or restaurant your staff spends a ton of time scrolling through hundreds of tabs to find the right one... I would give 5 STARS all around for this if they would fix this problem... BUT there seems to be no fix in sight yet.

Don't do it!

Wasted lots of my time and caused deep frustrations for my staff and customers. Don't do it!

Pros

Nothing! It made everything harder. Don't do it!

Cons

End of Day requirement is completely unacceptable. Like most restaurants my FOH staff typically leave before the BOH staff. So they can’t run end of day before they leave because BOH staff are still clocked in. So not only does the opening manager have to run the end of day he also has to do clock in adjustments after doing EOD because there are BOH staff clocked in before he starts his shift and he has to force clock out those staff, re-clock them in, adjust their start time, and then delete the shift that they were clocked in for prior to the forced clock out. With Aloha EOD happens automatically at 4am. Nobody has to lift a finger

Payroll is a nightmare.
7 shifts is not a solution for me. I would also note that the time keeping system allows for overlapping shifts which can be problematic if you do not catch them when auditing staff punches. Overlapping shifts easily occur with the force clock out situation associated with end of day.

Simple User Interface for Staff, very poor support for multi-location restaurants

Implementing more modern technology that supports multiple-location organizations is essential for Touchbistro.

Pros

Basic register features are intuitive, staff pics it up quickly.
Good options for item modifiers and other restaurant menu nuances.

Cons

It only works effectively for single locations. Reporting is for single locations only. Menus changes need to be repeated for each location - making changes is therefore very time-consuming. Managing hours is only done on the ipad. Doing changes while taking customer orders is obviously problematic.

Small business Touch Bistro

Touch bistro has made my point of sales a breeze.

Pros

Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself.

Cons

I have no negative feedback. I enjoy every aspect of the touch bistro that I use

Worst POS ever

Pros

It’s mobile.

Cons

It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing.

Works well, other programs are better...

For the job at the time it was great! For a bistro setting, when we had to serve, it kinda didn't work right!

Pros

Easy switches from screen to screen, buttons for everything which is great and easy to use, everything is right there for you.

Cons

Slow every once in a while, glitches sometimes when your switching pages the screen lags, other than that it's great.

Support was inconvenient the merchants were expensive

Great app, TB needs to get up to speed with competition.

Pros

Ease of use is good. Tracks cost of goods and payroll time and cost. We liked the floor layout for our restaurant.

Cons

The merchants you are required to use are double that of Square.
Supports acts like your call is inconvenient and pushes you off the phone. Square cost nothing and they helped us every step of the way. TB.

I Doubt There's Better

Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

User friendly but lacks integration and back office

Pros

Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus

Cons

Everything has yo updated on iPod and no back office computer. Can’t integrate hot schedules or 3rd party services.

Great POS System

Pros

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Very disappointed almost 2 years in and getting worse!

Pros

Easy to program and easy to use for servers.

Cons

KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

add on to previous review

Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool

Pros

easy to split bills , and look great on paper.

Cons

NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!!

Touch Bistro is very user friendly and easy to program.

Ease of use. Valuable synthesis of information from sales and labor hours.

Pros

Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Have been working with Touchbistro for 4 years now, I like the updates and customer service.

Pros

The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

Cons

It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.