TouchBistro Restaurant POS Software


TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

Complete transaction
Complete transaction
Complete transaction
Payment options
Payment options
Back office
Back office
Floor layout
Floor layout
Split bill
Split bill
Loyalty feature
Loyalty feature

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



275 Reviews of TouchBistro Restaurant POS

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 275 reviews

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Keri from Aramark

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great way for small businesses to look big

Pros

This iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using.

Cons

Not much I didn't like about this product. Everything was pretty well put together.

Response: TouchBistro, TouchBistro Inc.

October 2018

Hi Keri, thanks so much for taking the time to let us know about your experience with TouchBistro so far. We¿d like the opportunity to continue to make sure that you¿re making the most of your POS, and let you know that we are always available to answer your questions when you have them. Thanks again, and all the best with your business. The TouchBistro Team

Omarie from K08 Sounds

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Convenient and modern

Pros

Touchbistro is what we used at my previous job as a server. We made the transition from paper tickets to this POS and it made a world of difference. The learning curve was quite easy and our company really benefited from switching over. One of my favorite parts of this software is that there are menu photos available that you can show customers right at the table and it’s all in the convenience of an iPad!

Cons

This worked well for a small menu restaurant, but not sure if it would be as efficient for a restaurant with a huge lengthy menu, only because it’s kind of tricky to access and make adjustments to items

Joseph from Rudys

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Chest of organIsed stuff

Pros

It helps in my business a lot to not only to make bills, maintain quote, stock etc but also be able to watch everything online over my phone. Helps me track my business almost anywhere and reduces hassle of doing things manually. I can almost analyse everything in various ways and extract any data at any point

Cons

Price is a bit of concern for me, it could get a bit more economical

Doc from Ransom

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

NOT For High Volume Bar

Pros

Great for small mom and pop style shops only

Cons

Organizes bills by FIRST name only, or order time... Not by LAST name... And there is no option to SEARCH for a tab under a specific name. SO if you are a high volume bar or restaurant your staff spends a ton of time scrolling through hundreds of tabs to find the right one... I would give 5 STARS all around for this if they would fix this problem... BUT there seems to be no fix in sight yet.

Steve from Harvey's

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Don't do it!

Wasted lots of my time and caused deep frustrations for my staff and customers. Don't do it!

Pros

Nothing! It made everything harder. Don't do it!

Cons

End of Day requirement is completely unacceptable. Like most restaurants my FOH staff typically leave before the BOH staff. So they can’t run end of day before they leave because BOH staff are still clocked in. So not only does the opening manager have to run the end of day he also has to do clock in adjustments after doing EOD because there are BOH staff clocked in before he starts his shift and he has to force clock out those staff, re-clock them in, adjust their start time, and then delete the shift that they were clocked in for prior to the forced clock out. With Aloha EOD happens automatically at 4am. Nobody has to lift a finger

Payroll is a nightmare.
7 shifts is not a solution for me. I would also note that the time keeping system allows for overlapping shifts which can be problematic if you do not catch them when auditing staff punches. Overlapping shifts easily occur with the force clock out situation associated with end of day.

Geoff from The Green Moustache

Specialty:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Simple User Interface for Staff, very poor support for multi-location restaurants

Implementing more modern technology that supports multiple-location organizations is essential for Touchbistro.

Pros

Basic register features are intuitive, staff pics it up quickly.
Good options for item modifiers and other restaurant menu nuances.

Cons

It only works effectively for single locations. Reporting is for single locations only. Menus changes need to be repeated for each location - making changes is therefore very time-consuming. Managing hours is only done on the ipad. Doing changes while taking customer orders is obviously problematic.

Charles from Fresco Cafe

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Small business Touch Bistro

Touch bistro has made my point of sales a breeze.

Pros

Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself.

Cons

I have no negative feedback. I enjoy every aspect of the touch bistro that I use

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Worst POS ever

Pros

It’s mobile.

Cons

It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing.

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very powerful POS software!

Pros

This point of sale software has a pretty UI and fits in well with almost any bar/restaurant. Its features are very versatile and it streamlines the productivity of workers.

Cons

Technical support is a bit lacking but they are trying their best. Problems don't occur very often, but when they do it can be a hassle to get service.

Amber from Food & Beverages

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Works well, other programs are better...

For the job at the time it was great! For a bistro setting, when we had to serve, it kinda didn't work right!

Pros

Easy switches from screen to screen, buttons for everything which is great and easy to use, everything is right there for you.

Cons

Slow every once in a while, glitches sometimes when your switching pages the screen lags, other than that it's great.

Jason from Doomsday coffee

Specialty:  Bar / nightclub

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Support was inconvenient the merchants were expensive

Great app, TB needs to get up to speed with competition.

Pros

Ease of use is good. Tracks cost of goods and payroll time and cost. We liked the floor layout for our restaurant.

Cons

The merchants you are required to use are double that of Square.
Supports acts like your call is inconvenient and pushes you off the phone. Square cost nothing and they helped us every step of the way. TB.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I Doubt There's Better

Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Robert from Jimboys

Specialty:  Restaurant

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

User friendly but lacks integration and back office

Pros

Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus

Cons

Everything has yo updated on iPod and no back office computer. Can’t integrate hot schedules or 3rd party services.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great POS System

Pros

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Jeff from Eller's Restaurant

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very disappointed almost 2 years in and getting worse!

Pros

Easy to program and easy to use for servers.

Cons

KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

Olivier from La Baguette Catering ltd

Specialty:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

add on to previous review

Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool

Pros

easy to split bills , and look great on paper.

Cons

NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!!

Response: Mohammad, TouchBistro Inc.

June 2018

Hi Olivier, Thanks for reaching out to us about this. We are sorry for the frustration you've experienced, we want to make sure that moving forward you get the support you need and in a timely manner. At this point your case has been flagged and a member from our team will be in touch to resolve this soon. In the mean time, please let us know if there's anything else we can do. Again, we'll do right by you and make sure you get the support you need. Thanks Olivier!

Melanie from The Wild Cow

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Touch Bistro is very user friendly and easy to program.

Ease of use. Valuable synthesis of information from sales and labor hours.

Pros

Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Adolfo from Margherita Pizza y Vino

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Have been working with Touchbistro for 4 years now, I like the updates and customer service.

Pros

The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

Cons

It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.

Olivier from La Baguette Catering

Specialty:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Functionality

February 2018

Fill in prison

had 3 restaurant with them and i found better solution !

Pros

very good and easy front-end ! easy training
-table manegement is really easy to do
-nice interface

Cons

modifier are slow to process specially in coffee shop
-not good for extended menu really hard to navigate true large bakery menu
-there is no way to input iteam in the back office ! Sorry there is no back office! so if you need to do change thing on the fly well you have to wait for and ipad to get free!
-Changing menu pricing and making the menu on touchbistro is really long since everything as to be inputted on an ipad !
-modifier are again very complicated and not intuitive what so ever!
-make sure your ipad are not on auto update since if the update without you knowing your system will stop working
-they sell you and mac mini saying you only need the display for set up! well that not true! you need it for all the update to !

Mandeep from Angus Burgers and Shakes LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Its a great POS system for restaurant industry.

Great customer service appreciation with how easy going it is.

Pros

The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Cons

Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Response: TouchBistro, TouchBistro Inc.

December 2017

Hey, Mandeep! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.


Displaying 1 - 20 of 275 reviews