--- title: "TouchBistro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TouchBistro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TouchBistro is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/touchbistro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant CRM Software](https://www.softwareadvice.com/retail/restaurant-crm-comparison/) / [TouchBistro](https://www.softwareadvice.com/retail/touchbistro-profile/) / TouchBistro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/touchbistro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) # TouchBistro User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 414 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 194 reviews (47%) - 4 stars: 104 reviews (25%) - 3 stars: 31 reviews (7%) - 2 stars: 19 reviews (5%) - 1 star: 66 reviews (16%) ### Most mentioned pros - Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. - for the most part, information is easy to access thru the online portal for reports. - Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. ### Most mentioned cons - pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. - Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. - The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. ## TouchBistro customer reviews Showing reviews 1-25 of 414 (page 1). ### Excellent customer service - Overall rating: 5/5 - Reviewer: Desiree B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! #### Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. #### Reasons for choosing TouchBistro I like the customer service and training aspect of your system #### Reasons for switching to TouchBistro I needed a more restaurant suitable system. --- ### Get rid of touch bistro while you still can - Overall rating: 1/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I did enjoy using the software, but dealing with tech support and closing my account has been absurd #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. #### Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… #### Reasons for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account #### Vendor response Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. Replied February 2026 --- ### Solid Platform - Overall rating: 5/5 - Reviewer: Chris v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good have had some issues with constant updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and the cost is pretty resonable #### Cons Support can be very frustrating and challenging #### Reasons for choosing TouchBistro Cost --- ### Worst POS system ever!! - Overall rating: 1/5 - Reviewer: Kandice B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve worked with many POS systems throughout my career, and TouchBistro has been the most disappointing by far! We experienced constant issues with payments, deposits, and transactions during live service. After losing confidence in the platform, I tried to reach an amicable agreement to terminate our contract. Instead of working toward a fair resolution, they wanted to charge me $30,000 to leave, and when I declined that, they said $15,000. I declined that as well! Considering $9,000 was for equipment that I could send back and they refused. Mind you, the equipment was not all opened, and what we did use was only for 4 weeks before we got a new system that quick! Every single service for 4 weeks had an issue! A POS system should make running a restaurant easier, not create operational headaches and blame the customer when the software fails. I spent several hours day after day trying to “troubleshoot” I do not recommend!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The initial interaction with the sales and onboarding staff was very pleasant. I guess of course because they want your business. #### Cons The entire system was awful! From the iPads updating in the middle of service to the payment terminals not reading back to the POS, to failed batches, missing deposits! It was horrible! --- ### Cheap but ineffective - Overall rating: 2/5 - Reviewer: Aidee H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful. #### Cons HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up. #### Reasons for choosing TouchBistro cost and quick implementation. IOS based software #### Vendor response Hi there, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you’ve experienced. Someone from our team will be reaching out directly to follow up. We truly appreciate your feedback and the opportunity to make this right. Replied October 2025 --- ### Terrible company - Overall rating: 1/5 - Reviewer: Inna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised. #### Cons This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced. #### Reasons for choosing TouchBistro My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them. --- ### Avoid TouchBistro at all costs. - Overall rating: 1/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Customer service, constant crashes. #### Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. --- ### I do not recommend this company - Overall rating: 1/5 - Reviewer: Jo M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. #### Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. #### Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. --- ### TouchBistro is NOT Your Answer - Overall rating: 1/5 - Reviewer: Margeaux L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. #### Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. #### Vendor response Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. Replied December 2025 --- ### A bookkeeper's thoughts - Overall rating: 3/5 - Reviewer: Elizabeth K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. #### Cons pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. --- ### Owner operator - Overall rating: 5/5 - Reviewer: Bellal M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like their customer support. They always have the right answers for me and I like how easy their system is to work. #### Cons I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense #### Vendor response Thank you so much for the thoughtful review! We’re really glad to hear that our customer support team has been helpful and that you find TouchBistro easy to use - that’s exactly what we aim for. We also appreciate your honest feedback around the amount of information we provide. You’re absolutely right that while details can be helpful, clarity is just as important. We’re continuously working on improving how we share information so it’s more streamlined, relevant, and easy to digest. Thanks again for taking the time to share your experience! Replied January 2026 --- ### TouchBistro Review - Overall rating: 4/5 - Reviewer: Jackie I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great experience. Very easy product to use and beneficial that it can be easily integrated with other products! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very user friendly! Easy to train staff how to use and very straightforward format. Very nice for event based or restaurant based sales. Also great integration abilities! #### Cons It’s a bit more expensive of a product in a competitive field. Great product but the cost is a downfall. #### Vendor response Hi Jackie! We appreciate you taking the time to share your positive experience with TouchBistro. It's fantastic to know that you find our system user-friendly and easy to train your staff on. We're also thrilled you highlighted our integration capabilities – we know how important it is for different systems to work seamlessly together. We understand your point about the cost in a competitive market, and we continuously strive to provide a premium product that delivers exceptional value and efficiency to businesses like yours. Thanks again! Replied May 2025 --- ### Do not even consider if you have more than one location. - Overall rating: 1/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered This has been the single most frustrating, stressful and painful process in 40 years in the restaurant business. Customer support is absolutely terrible after you pay them. I have 300 emails with them about issues, and just today the same problem occurred today. More bugs than a picnic on a trashpile. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The system seems like it should be great. The loyalty options seem great. They problem is they lie about features and the onboarding support is basically zero. To quote the onboarding rep, "As soon as you process your first transaction, my job is done". It doesn't matter that over 80% of the features aren't working and we don't have any online menu working, once one transaction is processed, you are on your own. #### Cons At this point, I have personally spent over 200 hours of my time to get this system running and I have 50% of the system running at one store and 25% at another. The system has zero support for multi-units and everything has to be repeated numerous times to make any changes. For example, for two stores, every change has to be done 4 times: 1 for instore, 1 for online and then the exact same changes again for any other location, every with the exact same menu. This is a terrible system for multi-units. #### Reasons for switching to TouchBistro To try to reduce stress. Fail. #### Vendor response Hi Robert, we are very sorry to hear about your experience with our onboarding support. We can understand how this would be very frustrating for you and your business. Please send us an email to success@touchbistro with your full name, contact information and venue name for us to look into this further as we would like the opportunity make this right! Thank you - ST at TouchBistro Replied April 2023 --- ### Total disappointment - Overall rating: 1/5 - Reviewer: Dayana C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare. First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The idea behind it it's great, if it were to actually work as it should. #### Cons Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would. - You can not restrict servers from opening someone else's table unless you assigned sections. Seriously? - You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious? - The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation. - The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function. #### Reasons for choosing TouchBistro They were all so similar, I thought I was choosing the best one but clearly made a terrible decision. #### Reasons for switching to TouchBistro Needed a second terminal. Should have just gotten a second Micros terminal instead of this fiasco of a product. #### Vendor response Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131 Thank you! Replied July 2022 --- ### Excellent POS system - Overall rating: 5/5 - Reviewer: April K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees. #### Cons Sometimes it takes a while to reach support #### Reasons for choosing TouchBistro Price #### Reasons for switching to TouchBistro Ready for a change #### Vendor response April, it's been a pleasure working with your business for the past 3 years! Thank you for sharing. -Carly Replied August 2023 --- ### Unimpressed 8 year customer - Overall rating: 3/5 - Reviewer: Cole B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has consistently gotten slower and slower. I just had to upgrade my wifi router for the 3rd time in 8 years (upgraded today in fact), going from Apple Airport, to Amplify, and now Cisco; we'll see if things are better now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use with menu items, modifiers, etc #### Cons When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update. Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands. There were emails sent about the update but they went into the clutter/junk folders\...WHERE WAS THE PHONE CALL??????????????????????????????????????????????? ANd then the sad "here is 3 months of free touchbistro". This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours. It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either) --- ### Great for restaurants and restaurant reporting. - Overall rating: 5/5 - Reviewer: Cam H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. "Callback" feature for customer support is invalueable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for FOH, timekeeping for staff, reporting for administration #### Cons Lack of integrated payment options. Only Chase and Moneris are the only options in Canada. #### Reasons for choosing TouchBistro repuatation #### Vendor response Thank you for the kind sentiments, Cam! -Carly Replied August 2023 --- ### Worst customer support - EVER - Overall rating: 4/5 - Reviewer: CN F. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached. #### Cons It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful. --- ### The Worst Company! - Overall rating: 1/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced! #### Cons shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!! #### Vendor response Hi Daniel, we are very sorry to hear about your negative experience with TouchBistro. Our goal is to provide excellent products and customer service. Please contact us directly at reviews@touchbistro.com so we can address your concerns. We appreciate your feedback and are committed to making this right. Replied May 2024 --- ### Nightmare experience - Overall rating: 1/5 - Reviewer: Sunny L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT] the features we need. My[SENSITIVE CONTENT] left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT] , how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT] how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number. 1. long processing time (30-1min) to enter items and process the card 2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT] told me to get the case later on but we had to deal with 2 pieces the whole time we used it. 3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing) 4. 2 ipads froze on the first day we used 5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros colors on the menu buttons unlimited software and hardware for a set price #### Cons -horrible customer service -long processing time -confusing reports -false advertisement #### Reasons for switching to TouchBistro Speed, customer service and user friendly. #### Vendor response Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help! Replied July 2022 --- ### Flaws and bugs in system - Overall rating: 2/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Not good! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The first year went well! I actually liked it. Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support. #### Cons Many issues. Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days. Would not recomend. #### Reasons for choosing TouchBistro Didnt have to integrate credit card company. #### Reasons for switching to TouchBistro 2017 #### Vendor response Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well! Thanks, Carly at TouchBistro Replied May 2021 --- ### TouchBistro for Bar Industry - Overall rating: 4/5 - Reviewer: Jill T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate. #### Cons I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time. #### Reasons for choosing TouchBistro It came highly recommended from a family friend so we set up a conference call with TouchBistro and had them walk us through the program and answer all of our questions and it was a fit. #### Vendor response Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve. Replied January 2021 --- ### Great POS, terrible reporting and customer support - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Some areas are done well, but some not only are lacking, there seems to be no attempt to improve or resolve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Touchscreen kitchen ticket management, server order input. #### Cons Reports are horrible and missing information. Customer support is time consuming, does not follow up, and frequently does not resolve in any way. Does not integrate with OpenTable. #### Reasons for switching to TouchBistro We had unresolved hardware issues. #### Vendor response Hi Jason, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality. Please reach out at chartshorn@touchbistro.com with your account name! Replied August 2023 --- ### Great value & easy to use! - Overall rating: 5/5 - Reviewer: Doug M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to change pricing of specials, add or remove items from menu. #### Cons Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem. #### Vendor response Hi Doug, thank you for sharing your feedback! -Carly Replied August 2023 --- ### TouchBistro POS Review - Overall rating: 5/5 - Reviewer: Kyle W. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours. #### Cons Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/?page=2) --- TouchBistro Reviews, Pros and Cons - 2026 Software Advice