--- title: "TouchBistro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TouchBistro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TouchBistro is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/touchbistro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [TouchBistro](https://www.softwareadvice.com/retail/touchbistro-profile/) / TouchBistro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/touchbistro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/touchbistro-profile/alternatives/) # TouchBistro User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 414 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 194 reviews (47%) - 4 stars: 104 reviews (25%) - 3 stars: 31 reviews (7%) - 2 stars: 19 reviews (5%) - 1 star: 66 reviews (16%) ### Most mentioned pros - Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. - for the most part, information is easy to access thru the online portal for reports. - Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. ### Most mentioned cons - pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. - Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. - The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. ## TouchBistro customer reviews Showing reviews 1-25 of 414 (page 1). ### Excellent customer service - Overall rating: 5/5 - Reviewer: Desiree B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! #### Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. #### Reasons for choosing TouchBistro I like the customer service and training aspect of your system #### Reasons for switching to TouchBistro I needed a more restaurant suitable system. --- ### Get rid of touch bistro while you still can - Overall rating: 1/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I did enjoy using the software, but dealing with tech support and closing my account has been absurd #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. #### Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… #### Reasons for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account #### Vendor response Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. Replied February 2026 --- ### Solid Platform - Overall rating: 5/5 - Reviewer: Chris v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good have had some issues with constant updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and the cost is pretty resonable #### Cons Support can be very frustrating and challenging #### Reasons for choosing TouchBistro Cost --- ### Worst POS system ever!! - Overall rating: 1/5 - Reviewer: Kandice B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve worked with many POS systems throughout my career, and TouchBistro has been the most disappointing by far! We experienced constant issues with payments, deposits, and transactions during live service. After losing confidence in the platform, I tried to reach an amicable agreement to terminate our contract. Instead of working toward a fair resolution, they wanted to charge me $30,000 to leave, and when I declined that, they said $15,000. I declined that as well! Considering $9,000 was for equipment that I could send back and they refused. Mind you, the equipment was not all opened, and what we did use was only for 4 weeks before we got a new system that quick! Every single service for 4 weeks had an issue! A POS system should make running a restaurant easier, not create operational headaches and blame the customer when the software fails. I spent several hours day after day trying to “troubleshoot” I do not recommend!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The initial interaction with the sales and onboarding staff was very pleasant. I guess of course because they want your business. #### Cons The entire system was awful! From the iPads updating in the middle of service to the payment terminals not reading back to the POS, to failed batches, missing deposits! It was horrible! --- ### Cheap but ineffective - Overall rating: 2/5 - Reviewer: Aidee H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful. #### Cons HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up. #### Reasons for choosing TouchBistro cost and quick implementation. IOS based software #### Vendor response Hi there, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you’ve experienced. Someone from our team will be reaching out directly to follow up. We truly appreciate your feedback and the opportunity to make this right. Replied October 2025 --- ### Terrible company - Overall rating: 1/5 - Reviewer: Inna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised. #### Cons This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced. #### Reasons for choosing TouchBistro My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them. --- ### Avoid TouchBistro at all costs. - Overall rating: 1/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Customer service, constant crashes. #### Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. --- ### I do not recommend this company - Overall rating: 1/5 - Reviewer: Jo M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. #### Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. #### Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. --- ### Don’t use Touch Bistro ! - Overall rating: 1/5 - Reviewer: Gary L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works #### Cons It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. #### Reasons for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. --- ### TouchBistro is NOT Your Answer - Overall rating: 1/5 - Reviewer: Margeaux L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. #### Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. #### Vendor response Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. Replied December 2025 --- ### Owner operator - Overall rating: 5/5 - Reviewer: Bellal M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like their customer support. They always have the right answers for me and I like how easy their system is to work. #### Cons I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense #### Vendor response Thank you so much for the thoughtful review! We’re really glad to hear that our customer support team has been helpful and that you find TouchBistro easy to use - that’s exactly what we aim for. We also appreciate your honest feedback around the amount of information we provide. You’re absolutely right that while details can be helpful, clarity is just as important. We’re continuously working on improving how we share information so it’s more streamlined, relevant, and easy to digest. Thanks again for taking the time to share your experience! Replied January 2026 --- ### TouchBistro Review - Overall rating: 4/5 - Reviewer: Jackie I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great experience. Very easy product to use and beneficial that it can be easily integrated with other products! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very user friendly! Easy to train staff how to use and very straightforward format. Very nice for event based or restaurant based sales. Also great integration abilities! #### Cons It’s a bit more expensive of a product in a competitive field. Great product but the cost is a downfall. #### Vendor response Hi Jackie! We appreciate you taking the time to share your positive experience with TouchBistro. It's fantastic to know that you find our system user-friendly and easy to train your staff on. We're also thrilled you highlighted our integration capabilities – we know how important it is for different systems to work seamlessly together. We understand your point about the cost in a competitive market, and we continuously strive to provide a premium product that delivers exceptional value and efficiency to businesses like yours. Thanks again! Replied May 2025 --- ### STAY AWAY FROM TOUCHBISTRO! - Overall rating: 1/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company. #### Cons Where to begin? We literally have pages of complaints about this system. #### Vendor response Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to reviews@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. Replied March 2024 --- ### Using Touchbistro at Your Restaurant (aka Your Second Job) - Overall rating: 1/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I wish any part of it was reliable because the ease of use and customization of so many things is great. As a small business owner I really only have time for one job, running my restaurant not chasing down the solution to why my POS system isn’t functioning properly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The only area I am happy with is the reporting. Everything else is truly terrible, time consuming, frustrating and a detriment to my ability to focus on my restaurant. #### Cons They may claim to have 24/7 customer service but that has only worked for us for two of our more than 30 issues in the past two years. The vast majority of issues must be sent off to a different department that does not work nights, weekends, or apparently ALL the holidays that exist in the US or Canada. There are issues on average every week, I have made six calls this week alone. On average I probably spend three hours a week dealing with issues, some weeks over 10 hours spent. There also seems to be issues with the hardware. We used to payment devices at our restaurant, so far 10 have failed. When these issues arise that also results in hours on the phone and days of communication to resolve. I #### Vendor response Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 and our 24 hour Customer Support team would be happy to look into this for you, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. Replied July 2022 --- ### Industry Standart for Restaurants and Cafes - Overall rating: 5/5 - Reviewer: Ekin U. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered If you are running a restaurant, you need rock solid working system especially in rush hours. It is touchbistro. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is super easy to fill your menu in and start using. There is high possibility your crew is familiar with it and if anything goes wrong just call the support and they gonna help you. #### Cons Some features needs extra clicks and attention, like updating menu, photos and prices etc. it is not a daily task, but would be nice to make edits on better ui. #### Reasons for choosing TouchBistro They have headquarter in Toronto and support was helpful. #### Vendor response Thank you for the review, Ekin! Replied August 2023 --- ### Look elsewhere if you're considering TouchBistro! - Overall rating: 3/5 - Reviewer: Allen E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Table side ordering. Menu flexibility. Expandability. #### Cons The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness. #### Reasons for choosing TouchBistro Not really sure...wish daily I hadn't. #### Reasons for switching to TouchBistro Tableside ordering. #### Vendor response Hi Allen, I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration. - Carly at TouchBistro Replied December 2021 --- ### Fair review - Overall rating: 1/5 - Reviewer: Anu R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I wish there is something I would’ve liked #### Cons Nothing. Lack of support and inconvenience #### Reasons for switching to TouchBistro Due to inconvenience and lack of support #### Vendor response Hi Anu, we’d love the opportunity to discuss your feedback further to help us better understand where we have room to improve. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. Replied December 2023 --- ### Don`t walk away. rub away. - Overall rating: 1/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered If you need coatomer service, go somewhere else, the worst I`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on [hone, they couldnt figure it out. That was a month ago, every tine I called, they say they`re working on it. Have 2 onboarding clowns [sensitive content hidden], reached out, they told me they`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they`re charging monthly for online ordering. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Speed, ease of use. Ability to use KDS, streamline online ordering. #### Cons customer service very poor. Long wait times. #### Reasons for switching to TouchBistro NeeDED KDS #### Vendor response Hi Mark, thanks for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further, especially as it relates to our KDS and online ordering functionality. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. Replied December 2023 --- ### 8 years with TouchBistro and now getting scammed - Overall rating: 3/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros TB used to have great customer service. Not anymore. #### Cons TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane. #### Reasons for choosing TouchBistro Seemed like an honest company. Not anymore. #### Vendor response Hi Andrew, I'm sorry to hear about the issues you've been experiencing with TouchBistro. Please send me an email at chartshorn@touchbistro.com and we'll have a senior representative reach out to you as soon as possible. Replied August 2023 --- ### Nightmare experience - Overall rating: 1/5 - Reviewer: Sunny L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT] the features we need. My[SENSITIVE CONTENT] left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT] , how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT] how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number. 1. long processing time (30-1min) to enter items and process the card 2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT] told me to get the case later on but we had to deal with 2 pieces the whole time we used it. 3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing) 4. 2 ipads froze on the first day we used 5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros colors on the menu buttons unlimited software and hardware for a set price #### Cons -horrible customer service -long processing time -confusing reports -false advertisement #### Reasons for switching to TouchBistro Speed, customer service and user friendly. #### Vendor response Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help! Replied July 2022 --- ### Flaws and bugs in system - Overall rating: 2/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Not good! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The first year went well! I actually liked it. Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support. #### Cons Many issues. Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days. Would not recomend. #### Reasons for choosing TouchBistro Didnt have to integrate credit card company. #### Reasons for switching to TouchBistro 2017 #### Vendor response Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well! Thanks, Carly at TouchBistro Replied May 2021 --- ### TouchBistro for Bar Industry - Overall rating: 4/5 - Reviewer: Jill T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate. #### Cons I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time. #### Reasons for choosing TouchBistro It came highly recommended from a family friend so we set up a conference call with TouchBistro and had them walk us through the program and answer all of our questions and it was a fit. #### Vendor response Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve. Replied January 2021 --- ### Great POS, terrible reporting and customer support - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Some areas are done well, but some not only are lacking, there seems to be no attempt to improve or resolve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Touchscreen kitchen ticket management, server order input. #### Cons Reports are horrible and missing information. Customer support is time consuming, does not follow up, and frequently does not resolve in any way. Does not integrate with OpenTable. #### Reasons for switching to TouchBistro We had unresolved hardware issues. #### Vendor response Hi Jason, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality. Please reach out at chartshorn@touchbistro.com with your account name! Replied August 2023 --- ### Great value & easy to use! - Overall rating: 5/5 - Reviewer: Doug M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to change pricing of specials, add or remove items from menu. #### Cons Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem. #### Vendor response Hi Doug, thank you for sharing your feedback! -Carly Replied August 2023 --- ### TouchBistro POS Review - Overall rating: 5/5 - Reviewer: Kyle W. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours. #### Cons Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/?page=2) --- TouchBistro Reviews, Pros and Cons - 2026 Software Advice